Hatton Homes - Thackeray Avenue

Location: 21 Thackeray Avenue, London, gb

Star Rating: 4.3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Express check-in/check-out
• Non-smoking throughout
• Private check-in/check-out
• Allergy-free room
• Shared kitchen
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Internet access
• Japanese garden

Rooms Available

• Quadruple Room With Shared Bathroom

  Offering free toiletries, this quadruple room includes a shared bathroom with a shower, a hairdryer and slippers. Meals can be prepared in the well-fitted kitchen, which is fitted with a refrigerator, kitchenware, a microwave and a toaster. This quadruple room features a wardrobe, an electric kettle, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Shared toilet
  • Slippers
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

• Double Room With Shared Bathroom

  Providing free toiletries, this double room includes a shared bathroom with a shower, a hairdryer and slippers. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, a microwave and a toaster. This double room features a wardrobe, an electric kettle, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Shared toilet
  • Slippers
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

• Double Room With Shared Bathroom

  Featuring free toiletries, this double room includes a shared bathroom with a shower, a hairdryer and slippers. The fully equipped kitchen features a refrigerator, kitchenware, a microwave and a toaster. This double room has a wardrobe, an electric kettle, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Shared toilet
  • Slippers
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

• Quadruple Room With Shared Bathroom

  Featuring free toiletries, this quadruple room includes a shared bathroom with a shower, a hairdryer and slippers. Meals can be prepared in the kitchen, which has a refrigerator, kitchenware, a microwave and a toaster. This quadruple room has a wardrobe, an electric kettle, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Shared toilet
  • Slippers
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

• Single Room With Shared Bathroom

  Offering free toiletries, this single room includes a shared bathroom with a shower, a hairdryer and slippers. The well-equipped kitchen has a refrigerator, kitchenware, a microwave and a toaster. This single room features a wardrobe, an electric kettle, TV with streaming services, as well as chocolate for guests. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Shared toilet
  • Slippers
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Luke (1/5): DO NOT STAY! - Nothing! The most disgusting place i have ever stayed. All photos are not real. Photos are not the location of stay but ended up in what I would call a "crack den" that was environmentally unsafe and conditions abysmal. I will be contacting trading standards and environmental health as this place needs to be shut down asap!
• Carys (1/5): We were told we would receive lock codes for door at 3pm on day of arrival. As the travel was long, at around 6pm whilst - Location was convenient. Everything else !
• Jenny (1/5): Dangerous and ignorant owners who left a child stranded - There was nothing to like. Dog poo all over the path and outside and the host ignored requests to check in. They left a child stranded in London Everything. The worst example of a guest house and host who ignored requests for check in and ignored us completely. DO NOT BOOK HERE
• James (1/5): Scam DO NOT BOOK THIS PROPERTY, right slap bam in the middle of a dump - Nothing This property is a scam, turned up to an empty house! No answer from the scammer OBVIOUSLY
• Tracy (1/5): ITS A CON. - Don’t know as it was vacant and empty and host didn’t response to calls or messages. IT IS A CON AND FAKE DO NOT BOOK ITS A CON. House is completely empty. Was left on the doorstep for an hour at 6-7pm after travelling 12 hours, they refused to answer the phone
• Sarah (1/5): Bad - I booked this via Booking.com as I have used many a time, I can't say how this property was as, come the day of my stay in London, I have had no communication with the property/ person to get the codes to access this accommodation, despite having confirmation this with be send to me on the day, I was left stranded in London, having to foot the bill of a last minute hotel booking. I booked this via Booking.com as I have used many a time, I can't say how this property was as, come the day of my stay in London, I have had no communication with the property/ person to get the codes to access this accommodation, despite having confirmation this with be send to me on the day, I was left stranded in London, having to foot the bill of a last minute hotel booking.
• William (1/5): Just go and get out off area safe - House near where I went never even stayed there look bad from outside just took the hit off paying for went straight to tube station and the home on bus area looked a shit hole Event wentbto
• Lex (1/5): Bad -
• Malcolm (1/5): Half an hour before occupancy, I received a text to say that my booking had been cancelled. - Nothing Everything
• Hylton (1/5): Shockin - Honestly the worse experience of our life. Happy to leave. Everything. The cleanliness was the most sickening thing I've ever seen. I am a cleaner and I have cleaned student accommodations cleaner than this
• Olayinka (1/5): Bad -
• Samri (1/5): Bad -
• Ahmet (1/5): We couldn't stay because I was scammed -
• Saicharan (1/5): Theft happend during my stay we lost 800£ worth - I don’t like anything about the property .The theft happened during our stay we lost nearly worth of 800£ I lost my valuable items of OSMO pocket 3 and Apple AirPods Pro both worth of 500£ .My Friends lost there items worth of 300£. The owner is irresponsible and not even responding they Turned off the heaters no electricity and even though booking.com is not responding I don’t like anything about the property .The Theft happened during our stay we lost nearly worth of 800£ I lost my valuable items of OSMO pocket 3 and Apple AirPods Pro both worth of 500£ .My Friends lost there items worth of 300£. The owner is irresponsible and not even responding they Turned off the heaters no electricity and even though booking.com is not responding .The another guest are rude .They thrown OUR food they are in drunken state .. “For my theft the owner is only the complete responsible because she never changed the door code after the another guest checkout he came we that code and rubbed the things I asked for the proofs of incident to the owner for she is not responding .She made an assurance that she is going to give a little compensation for us . NOW she is not responding completely avoided property for your safety
• Luis (3/5): If you want to freeze and only have access to YouTube and barely any other sites then go right ahead - No breakfast. No heater as usual with hosts trying to save money by letting people freeze 🥶 I had to have on 2 pairs of shirts plus jacket, hat, shorts and jeans over them plus be under the sheets in order to feel warm. I'm from Houston, Texas and I'm used to extreme heat so it was extra bad for me. I then messaged the host about it and never heard back not surprisingly. I arrived with no instructions on how to check in so it's my first time ever in the UK and my welcome was freezing outside while my knocks were ignored over and over. 30 minutes later I decided to go find wifi and then finally received check in instructions. The Internet also only half worked. Seems to be a problem with the router not letting you access high security sites like bank sites so that was extremely annoying to not have being in a foreign country trying to plan things.
• Gaming (1/5): They didn’t give me a code to get in. The place was freezing, loads of rooms were just open. Worse place I’ve ever staye - Nothing Everything
• Karman (1/5): Bad -
• Kulachok (1/5): Bad - It was terrible, the room was not ready, the door was open as if it had been kicked in. There were some things in the room for repair everywhere, after I wrote, the cleaner came but she only turned the sheet over, it was disgusting 🤮 I do not advise anyone to stay here, there is no hot water, and hitting. and do not hope that you will be able to cook anything here
• Jessica (1/5): Bad -
• Donald (9/5): Superb -
• Mohammed (9/5): Superb -
• Farah (3/5): It was not comfortable. There were other guests staying. Did not like the area. There was no table - Poor advertisement.
• Osho (7/5): lovely - it was homely the upper part of the room was damp,
• Daniel (7/5): Good -
• Dr. (1/5): Disappointed! No value for money! - Absolute waste of money. I want a refund! 80% of facilities mentioned are not even provided! Room heater - not working! TV - not working! Cups had to be washed by ourselves without any dishwashing soap! No coffee/ sugar. Kitchen - highly unhygienic! Washroom - key hole gap present! Anyone outside can peep in to see everything clearly inside! Not safe! Not toiletries provided except for a wet used towel present in the room already. Worst part was there was no one to contact or answer our problems after reaching the property! Absolutely careless & effortless customer service.
• Adi (1/5): Bad - Was first time but very disappointed We have to share toilet with others and when i go to take shower isn’t hot water there After a long and busy day I didn’t mange to have a shower because for that reason I booked hotel Hopefully they will see this message and they will sort out Thank you
• Scott (5/5): A below par offering. - The bed. The lack of hot water . The lack of milk and sugar. There were tea and coffee facilities, but the two missing ingredients, made it a bit pointless for me. The large tv didn't work, either.
• Pristy (1/5): Bad - I didn't like anything about it For all the 5 rooms 1 toilet which accommodate like 20 people one toilet Everyone queues around this 1 toilet for their turn Unacceptable When booked it didn't mentioned anything about shared toilet And that too very filthy This is my first and worst experience I won't recommend this place to anyone
• Morgan (5/5): Passable -
• James (5/5): Passable - Room was clean enough but TV didn't work, and the shower walls in particular were dirty (as well as the rest of the bathroom. Bring earplugs.
• Petersburgo (3/5): Poor -
• Danny (1/5): Bad - Nothing I didn't like that I booked this place and when I arrived I couldn't access the building, waiting on a code the never worked and when I tried to ring there was no answer, so had to make alternative arrangements. .they had no problem taking my money.stay away
• Lee (3/5): Great location for THFC stadium. Better for warmer evenings. - The entry system worked fine if you have some level of being able to follow instructions. The room 3 had a window that did not close, and no heating on in the room. There was a kettle, with no cup (what's the point of the kettle?) I HAD TO TRY TO SLEEP FULLY CLOTHED AS THE ROOM WAS FREEZING COLD
• M (1/5): Bad - Nothing The property is very bad the shower not working very dirty no hot water very cold and under the room is very cold. Everything shit I am two hours I left it because everything is bad. And manager, no no answering the phone answering the message
• Daniel (10/5): I had a great stay. It was clean, cosy, warm and quiet :) - I had a great stay here. Self check-in but the instructions to get in were easy to follow. As for the room itself, it was clean, cosy and warm. The area is also quiet so I slept great. I liked everything :)
• Radim (1/5): Dont book this place - Nothing Booked the place, but never received instructions how to check in to the property, despite many calls and messages to the owner. In the end had to look for another accommodation. This place is a scam.
• Rosario (1/5): No Comment - N/A The room was extremely freezing, the radiator wasn't working, not hot water in the toilet, both shower, sink, I had to boil some water in a kettle to was my face and my teeth!
• Kerstin (5/5): Passable - The problem was that my room was not ready. But after calling, they upgraded me and gave me a different room. The system of sending the door code to the booking.com app apparently doesn't work. I had problems getting it as the app won't update, and another guest took more than 2 hours to check in and only managed because I kept calling for him.
• Sheryl (1/5): Bad - Location No code sent even though they said would send after 3pm,had to ask for them as had not received and was after 8pm.There was no heat or hot water tried several times to get in touch (texted and phoned) property owners no response ,bed linen was ripped and bobbly didn't fit bed properly,window in bathroom wouldn't close so very cold,no toiletries or pans to cook, no hair dryer etc that it said would be there.problem with TV if you didn't have Netflix account
• Neculai (1/5): I couldn't stay in that miserable room. I want my money back. - I wish I could leave this place as it was, dirty as the others had left it, indescribable filth, bad smell and cigarette smell 👹👹👹😡😡😡🤬🤬🤬🤬🤬
• Ilie (1/5): Bad - good price no hot water , no heating, the room was not cleaned, bin was full, towels used, bedding was all messed up, no ware near the photos.
• Kerry (2/5): Do not recommend - This property cancelled our booking 2 hours before arrival. We then had to pay substantially more for another hotel. This property cancelled our booking 2 hours before arrival. We then had to pay substantially more for another hotel.
• Myumin (1/5): Bad - comfortable and clean no information about how to access to the property , very poor communication
• Jonathan (1/5): Bad -
• Godspower (1/5): Title: AVOID – Absolute filth with MICE Positive: NOTHING Negative: The house was absolutely filthy, grime and smelly! - Title: AVOID – Absolute filth with MICE Positive: NOTHING Negative: The house was absolutely filthy, grime and smelly! The house also had mice!! My guest went to the property first with her friend and they both saw the terrible condition of the property before I was able to arrive. My guest reported that the kitchen was absolutely disgusting and looked as if it hasn’t been cleaned properly in years. Both her and her friend were very disgusted at it. The room door was flimsy and filthy was dirt strains. The room was also filthy and she took pictures of the dirty that showed it clearly had not been cleaned from the previous person who had been there. There were dust in the shelve and the TV had stuck on grease stains on it. There were was no remote and so could not use it. The room smelt and the window was difficult to open. Nevertheless, there was a strong draft coming in from the window and the heating was off. The beddings had not been changed and there were sequence left over from the previous person. While my guest was waiting for me she saw a mouse run through the door and run straight under the bed she screamed, called me and left the property immediately. When I reported this to the owner I was questioned if I had pictures to proof that there was a mouse as if the mouse would wait for it’s picture to be taken. The owner also claimed that the door was reinforced and would be impossible for a mouse to com into the room. The door was not reinforced it was a standard flimsy door and the mouse squeezed through and ran straight under the bed. The owner also claimed that she sent the cleaner to the property to investigate, and the room was clean, but the bed looked slept it! This was outrageous as my guess had only been there for less than 40 minutes before she ran out of the house after seeing the mouse and had never slept on the bed as it was filthy. The owner was completely unhelpful and refused to give me a refund. Nothing
• Bardsley (5/5): Passable - The place was perfectly adequate The owner wouldn't answer my calls or texts, and I wasn't able to get my codes for check in till an hour after arrival and speaking to a cleaner
• Matthew (5/5): Passable - The room was clean. I reported not having heating and never got a response. I slept in a cold room without heating and could not have a shower during my stay because of this. Also, the checking time is too late, 3.00 pm is roo late. Got to Tottenham at 12.00 noon and had to hang around in the cold till check in time.
• Nahid (1/5): Bad -
• Rhiannon (3/5): Poor -
• Evalyn (3/5): Poor -
• Adam (6/5): It was ok, somewhere to stay. Probably would choose elsewhere next time. - Easy access Fairly comfortable Bathroom was dirty Room was ok but could’ve been better, food scraps left over in room.
• Oliwia (7/5): nice and affordable place to stay at for the night -
• Miro (6/5): Pleasant -
• Roland (1/5): Well what can I say about my stay. Firstly when I saw people comment about the house I thought they were lying about it - What I like about the property is that close to the shops and city centre IT WAS SO DIRTY
• Marie (10/5): Exceptional -
• Shinoj (1/5): Bad - I never recommend anyone, it's very condition expecially wash room and kitchen. It's very difficult to speak to concern person, she never reply. It's all in the paper but reality absolutely zero. No communication.
• Abili (10/5): Exceptional -
• Aris (1/5): Nightmare - Please avoid it. When I arrived, the door was broken and the room was full of used bottles, spilled coffee or whatever it was on the walls, toilet paper and dirty linen. There was no key, as the key lock was also broken. I left and booked another hotel room. I took pictures to show it. Thank goodness, I found one as 8 o'clock. It's not clean, it's not safe. It was the most shocking hotel or bomb experience I ever had. Bookings should remove this from their listings.
• Frank (8/5): Loved it ..it done the job fir me - Went to McDonald's down the road A few wee bits could be upgraded
• Ridwan (1/5): Bad -
• Jack (1/5): I expect a full refund - Well considering we turned up, there was people in our room and we had to leave and seek other accommodation I’d say overall there was nothing to like Read the above
• Ofori (4/5): Disappointing -
• Luke (1/5): Bad - When we turned up someone else was in the room and refused to leave the owner done nothing to rectify this situation so we had to go and get a hotel at my expense now I’m battling to get my money back
• Moalim (8/5): Very good -
• Archie (5/5): Passable - As described in the photos, bathroom was mildly dingy but passable. clean and comfortable room overall The host is completely unreachable by phone so if anything urgent happens don’t expect to get a resolution.
• Becky (10/5): Exceptional -
• Becky (10/5): Exceptional -
• Iyamu (9/5): It was a wonderful experience all together - I loved everything about it We were told that snack and water were kept in the room but saw nothing.
• Piro (1/5): Bad - Nothing
• Stepan (2/5): Very poor -
• Rajib (1/5): Bad -
• Umeh (5/5): Passable -
• Juan (1/5): Bad -
• Jerram (3/5): Dirty, dark and ill-advertised shared house used for an overnight stop in London - Nothing. Terrible property. Shared bathroom was disgusting and not cleaned at all. We arrived to the property and the check in process was not done to what the manager said it would be and we were waiting outside the property for almost an hour in the London summer heat. Please save yourself hassle and never stay here.
• Emelie (6/5): Pleasant -
• Miłosz (2/5): Very poor - I was not provided with the code to get into the apartament, therefore i had to stand outside for quite long time before other guests let me in (it was around 10:45 PM). I also did not receive the code to a locker with the key to the room... After almost an hour of calling I finally was able to speak to the staff and then, just then the lady sent me all the infos... Another thing - there was a clogged shower, literally unusable and gross.
• Waseem (1/5): Bad - I Don’t like anything about this property Very bad experience staying in this property. It was my first and last time staying in this property. The property was not clean and tidy. The corridor and toilet stinks. No toiletries, No mirror in the room, Very dirty toilet, No soap, No shower gel nothing. In the bedroom TV was also not working 👎🏻
• Morgan (8/5): Very good -
• Martin (10/5): Exceptional -
• Simon (1/5): poor - checkout checkin to checkout
• Simon (1/5): reasonable, but too many little issues that shouldn’t be there. Thus, very negative - it’s reasonable for the price this is a poorly run booking. So where I might of been happy for what is, which is a reasonably priced stay. The service around it is very poor. The biggest issue was there wax no toilet paper? contacted the the provider via messages and via the phone, ignored. The problem with Hatton House is it’s not a hotel, so there’s no reception etc to contact, contacted bookings but they take 24hours to get back, then there all the little petty things. the place ain’t that clean, the fire alarm battery was beeping, contacted provider, but nothing done, thankfully the low battery didn’t trip the fire alarm, but it will do and somebody’s gone get woken up by it going off, just because they can’t be bothered to sort the battery out, and think that the issue there owners just aren’t bothered, which is a pity because if they could be bothered then I think the property would have a better rating.
• Dean (10/5): Exceptional -
• Shannon (6/5): Value for the money I paid. - Comfortable bed Quite atmosphere Clean bedroom Unclean shower & bathroom Wi-Fi and tv didn’t work
• Clara (7/5): Overall it was good,i woukd love to be back but there should be fan atleast in the room. - It was alright and well appreciated. Therevwas no fan in the room,it was too hot for me and my family.
• Nana (1/5): Bad - We disliked the bathroom because of the mold and the state of the bathroom wasn't what we expected. Shared bathrooms are meant to be cleaned regularly for hygienic reasons. There were no snacks as they stated in a confirmation message.No cups to use it was a sauna in the room with no fan. The TV didn't work we tried to turn it on but the only thing indicating it may turn was the flickering light, in the end the TV didn't switch on.
• Joseph (5/5): Passable - Property looks good and I think there’s was value for money There was much delay in returning calls or messages from the property owner
• Monika (1/5): - I paid for a stay with my family and they didn't even open the door for us, so she didn't even sleep here and there. And I haven't received the money in arrears yet.
• Alja (9/5): Great for a short stay - sleepover. - It is very close to Tottenham Hale station (around 15 minute walk), from where you can easily access Stansted Airport as required. /
• Ruth (9/5): Superb - Location, and the very kind free refreshments and toiletries were a lovely touch. Nothing!
• Mathew (7/5): Good location for a short stay. - Easy to get to and good communication. Other guests were very noisy. Had kettle and coffee but no cups, milk or spoons.
• Sammy (9/5): Good value for money! -
• Bernice (7/5): Good - It was nearby Tottenham stadium where we needed to be. Our room was clean. Staff was extremely friendly and helped friends out who needed a place to stay. The bathroom and especially kitchen were not clean at all. People were coming in at all hours of the night which made us feel somewhat unsafe especially because we were on the ground floor.
• Kabiru (7/5): Good -
• Rita (7/5): Good -
• Tait (3/5): Left my sons phone by accident contacted gge property to see if they could send it back to me and I pay postage complete - Location Dirty
• Hugo (8/5): Very good - Confortable. Good communication with the host.
• Samadhiya (1/5): Bad - I didn’t like the property at all only the location was good Toilets was not cleaned properly when I have tried to contact the staff no reply’s were given. Very bad
• Kim (1/5): Bad - 5 rooms sharing a toilet. Narrow staircase. Hard to find.
• Elizabeth (5/5): Passable - Location The TV in my room did not work. Window was hard to completely close. The coffee sachets in my room were out of date by 3 years ( best before 2021) and the kitchen and appliances were not clean.
• Anonymous (7/5): Good -

Photos