The Place Brussels

Location: 1 Rue Chair et Pain, Brussels, be

Star Rating: 4.1 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Non-smoking throughout
• Adult only
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Mobile app for room service
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Small Double Room

  The double room provides a private entrance, a carpeted floor, as well as a private bathroom featuring a walk-in shower. This double room features heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Heating
  • Additional toilet
  • Private entrance
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

• Small Double Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a private entrance, a coffee machine, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Private entrance
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

• Small Double Room

  The double room offers a private entrance and a carpeted floor, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Heating
  • Additional toilet
  • Private entrance
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

• Small Double Room

  The double room provides a private entrance and a carpeted floor, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Heating
  • Additional toilet
  • Private entrance
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

• Double Room

  The fireplace is the standout feature of this double room. This double room features heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Heating
  • Fireplace
  • Linen
  • Upper floors accessible by stairs only
  • Smoke alarm
  • Free newspapers and magazines in the executive lounge

• Deluxe Double Room

  Guests will have a special experience as this double room provides a fireplace. This double room offers heating, a flat-screen TV and city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Heating
  • Fireplace
  • Linen
  • Upper floors accessible by stairs only
  • Smoke alarm
  • Free newspapers and magazines in the executive lounge

Guest Reviews

• Sertan (1/5): -
• Joe (1/5): Horrible do not go - Nothing. Maybe location..... No Air Conditioning. No wifi + no TV. Impossible spiral stairs. Extremely tiny space. No curtains in window, day and street lights on face. Impossible to sleep. Extremely noisy at night. Difficult check in. Bulbs burnt ceiling lights (dark)
• Robin (2/5): A fuir!!!! - Lieu à éviter. Ce n'est pas cher mais c'est désastreux. Pas de rideaux donc nuit avec la lumière de la rue extérieure, sachant qu'un lampadaire est juste devant la fenêtre. Chambre mal nettoyée, surtout les toilettes et le sol. Aucun espace pour poser ses affaires ou même de tenir debout pour s'habiller. Aucune insonorisation, on entend les bruits de la rue comme si on était au bar. Et pour finir pas de service client. Pas de réception physique, seulement un numéro de téléphone avec quelqu'un qui fait semblant d'écouter mais ne propose aucune solution.
• Allison (4/5): - TV doesn't work as remote is missing and no curtain covering the window, bathroom is too small to use to get dressed, so if you want to dress in privacy you will have to do so in the shower. There are offices directly across the window as well as window cleaners
• Esin (2/5): - The stairs are dangerously narrow and steep. If you have luggage to carry up, it is almost impossible to go up. It was difficult for us to go up and down the stairs with our standard backpacks. If you have small children they can easily fall between the railings and get severely hurt !!!! Loud noise from outside, no soundproofing, hard to sleep when you hear loud music and screaming from outside. The room STINKS of sewage and mold. We tried to contact Smartflats as it was unbearable because my mother has asthma and could not breathe properly, but they could not be reached during the stay!!! We contacted expedia and when they contacted them they refused to apologize or compensate us. They only care about getting paid, not a serious company. DO NOT BOOK a room through smartflats !!!!!
• Bez (2/5): Scam, stinky, claustrophobic rat hole! - the location was the reason we chose the place. was not at all similar to what was advertised on the site. Noting available in the room: No shampoo, WC light was burnt, heating was not working, no ventilation, stinky room and no service.
• Lucia (3/5): Great location, really bad room - the locations was great It had a bad smell like drainage all day and night. It was dirty and dusty. The heaters didn’t worked. Didn’t have an inside lock. No space to move in the room. The stairs was very small and dangerous. There was not staff, no one to talk to about the room. The carpet was ruined.
• Ryan (1/5): AVOID AT ALL COSTS - The location - nothing else. Avoid this accommodation like the plague. The property in general was awful, it was dirty, no curtains for privacy and an office block across from the window. We woke up with a whole office floor having full visibility into our room. We complained on the first night and were told that this would be looked into, we didn’t get a full response until we had arrived home. Just someone coming to put some curtains up would have made the world of difference because the no privacy was a major concern. The shower is in the main room, so we were unable to get in the shower either. While the staff tried to be polite, they completely did not care and offered €27 back, which was around 20% in refund. We couldn’t sleep because of the light from outside, the concern that a whole building could watch us, and not to mention the about of dirt, cobwebs, and exposed light fittings. Even Booking.com did not want to get involved - we urge someone to look into this place, as this place needs removing from any booking website and closing down for being crooks.
• Rayanne (5/5): bad - location not clean cold no curtains not enough towels too small narrow but really narrow stairs
• Desislava (1/5): Bad -
• Riccardo (3/5): Poor - design no wi-fi, no soap, no phon! tv was broken. The room was cold.
• Shirley (6/5): Mal olor - El wifi no funcionaba, la cama era inestable y hacia mucho ruido, lo peor fue el olor a cloaca que hubo durante toda la estadía. Las escaleras en caracol son muy complicadas para las valijas. En general lo único bueno era la ubicación céntrica.
• Thomas (2/5): Very poor - I think the pipes needs a maintenance… I can’t describe the smell that went through the whole room during our stay…
• Klaus (2/5): Absoluter Horror - Es Stinkt nach Urin und es ist dreckig. Weder das WLAN noch der Fernseher funktionieren. Die Fenster sind überhaupt nicht Schall isoliert, daher ist es extrem laut und man kann nicht schlafen. Nebenan ist eine Bar, die bis 11:00 Abends Musik spielt und man sich dabei fühlt, als würde man mit seinem Bett mitten auf der Tanzfläche stehen
• Verified traveler (6/5): Great location | Small rooms - The view and location is great and it is ideal if you are a solo traveler backpacking. But if you have kids/ travel with large bags, please avoid this place as there are no elevators and the rooms are a bit crammed for space!
• Guridi (5/5): Passable - I DO NOT RECOMMEND IT. Super small room. There is no place to move. The bathroom also too small. The separate shower with a glass to the bed does not provide any privacy. During the accommodation, we did not have internet and despite the complaints, they could not give us the correct password. We didn't have wifi or the possibility to watch TV. In addition, access with a super thin snail-type ladder, very difficult to climb with a small suitcase. Terrible
• Monika (2/5): - Property was close to grand place which was convenient but it was too noisy and we had no Wi-Fi for the whole stay. The Wi-Fi listed on the email was not even showing up and they provided us with password for the other wifi connection and it was incorrect password and later they told us that the it was connection error and trying to fix it but nothing was done. They didn’t even provide us with proper pillow.
• Maor (1/5): Terrible experience and bad service - The location was very central and convenient The room was small and claustrophobic The window did not open and it was quite stuffy The internet did not work at all The lights in the rooms did not turn off and we had to sleep with the light on (the second night we took off the light bulbs The worst of everything was the non existing service: even when we contacted the hotel stuff for help we where completely ignored and left with all the problems unfixed After write a complaint letter all we were offered was a 15% discount on our future reservation which will never happen because we will never book this hotel again
• Jorayev (10/5): Exceptional -
• Roger (6/5): Incredible location but slightly cramped. - Amazingly central and atmospheric. Interesting decoration inside and the attic room is a pleasing space to relax in. The room is very small, and the shower takes up a lot of space. It is reached via a tortuous spiral staircase up several flights - not for the elderly!
• Carlos (8/5): Very good -
• Zavadschi (6/5): An enormous potential, ruined by little things - The location is incredible, and design matches the mood generated by the historical part of the city. The digital part (check-in, door access) is pretty cool. Also, the sanitary equipment feels pretty good quality, same as the furniture ( admired the windows, they are probably the original historical version). Unfortunately, there are also plenty of little problems (little for me, may be not for you ) that break my heart because, overall, it was close to perfection. The cleaning is probably making his job on checklist, the room was dusty, and earlier mentioned, sanitary equipment was not cleaned. Towels had a bad smell even if they were also good quality. The Wi-Fi is just a joke, like you see the modem on the wall, but if you distance yourselves far enough to dont reach it by your hand, your phone will say the signal is too weak, that results in a useless Tv until you don't have a HDMI cable. And the call center ....🤦‍♂️, maybe i don't speak the native level of English, but i think he should be a little more tolerant because we called him with a problem, not just to have fun.
• Simms (6/5): Kinda Shabby. - We liked the location, which was central to Grand Place. The staff were not helpful online, when we explained we weren't given more than a quarter of a toilet paper roll to use. When we asked if we could have some more, we were told absolutely not, and that we would need to buy our own if we were unsatisfied with the provided amount (lol). The shampoo and hand soap were also almost empty when we arrived, and there was stains everywhere on the carpet, as well as loose hairs in the shower from previous guests.
• Saleh (1/5): Bad - Don’t go there. There I never write reviews, but hopefully you read this to avoid this place. Don’t use this place, there are many other options nearby. never had an experience this bad and unsafe. The place has no stairs and expects us to go up with bags in a spiral metal staircase for 4 levels. The most on safe experience I have ever had. I’m baffled how this is even legal to operate as a hotel. Then you go into the room and the there is exposed electrical wires hanging from the ceiling and light hanging down with live power. Furthermore, the unsafe exposed light does not switch off, it flashes on and off constantly increasing people risk of experiencing a Seizure which occurred during our stay.The shower is slippery and my wife slipped and almost dislocated her knee. The curtain does not cover the window having light from the street overnight. The toilet was filthy we had the clean it prior to use. The soaps provided were both empty. This place is extremely unsafe and a death trap. Also there location is very near to bars and loud noises from the streets up to 7am
• Irina (3/5): Poor -
• Beth (9/5): Superb - You have some fairly minor plumbing issues with this room. The sink leaks underneath the waste drain - needs tightening . Luckily I only had a notebook underneath that got soaked - if it had been the passport, money, etc. - much bigger of an issue. The shower also does not drains properly - needs to be snaked out and the drain put back together. If someone is not paying attention - could have big water problems with the floor, etc.
• Julia (3/5): Poor -
• Sude (4/5): Only worth for location.. - There were no internet at all! The heating was not working and the door was sooooo small that even can’t stay stand stay at the same time.. only the place and the location was perfect.. the stairs was nightmare..
• Alexandre (10/5): Exceptional -
• Rebecca (1/5): They will not give you access to the property or a room. They just take your money and leave you on - nothing booked the room and they send you emails saying not to respond to anything outside of Booking.com, but they will not communicate through that platform. They did not send me information to enter the room. I had to find another hotel on the fly. it really left me in a bad position. Was charged for a room I had no access too. I will take this up with my credit card. This place is a scam. Do not stay here.
• Mete (4/5): Disappointing -
• Mitchell (1/5): Check-in went smoothly. The code Smartflats emailed us worked initially. The next day we went out for breakfast and sigh - Cool room. Self check-in hotel. Blood on mattresses. Tough to access. No elevator.
• Qristine (3/5): Poor -
• Franci (1/5): Bad - Terrible
• Zhuolun (2/5): Very poor -
• Lisbeth (3/5): Poor - The booking process was a nightmare, the Customer service kept asking for a credit card despite I had already provided it through the booking agent. Ended up paying twice and was told by email that I might loose my reservation for lack of payment. Impossible to get in contact by phone, endless loops of answering machines and no one answers the phone. When arriving to the flat, the staircase was so narrow I could hardly get my suitcase up to the first floor. The room was ok but I had to share it with an old sock and frankly I did not have a feeling the place had been thoroughly cleaned. All together a poor experience.
• Rosario (3/5): Poor -
• Wini-louise (9/5): All-in-all a great stay. - Location was excellent. Tastefully decorated. Check-in instructions were very clear. Although the room was small, it had everything we needed. The room was just a little bit too small. The numbes we tried to phone to organise a luggage drop just never answered. The response on the online form was extremely tardy.
• Mohammadi (3/5): Poor - Too small. Very bad and dangerous stairs. No tissue, iron, tea/coffee was available in the flat.
• Anonymous (4/5): Definitely not worth the money for the amenities provided. - Only location. No Wi-Fi modem , no lack of presence of customer service . The concerns of response regarding material like Wi-Fi , toilet roll, towels , no bedsheet change have not been attended during the stay.
• Kristo (5/5): Passable - The location only. Very small and inconvenient room the windows didn’t open and wasn’t any fresh air. No internet and no Tv cable.
• Josefin (9/5): Superb - Good value for money.
• Albert (7/5): Enjoy city life - Location, excellent bed and shower. Excellent when you want to enjoy the city's nightlife and return to your room well after midnight. No WiFi, and it was a bit noisy on the Grasmarkt till late night (Monday evening!), while street pavement workers started to make a lot of noise from 7 am
• Maria (5/5): I liked the place but not the facilities for the apartment. - The apartment was so near from the grand place and other places interesting like the famous delirium or the galleries. We didn’t like that utensils appeared on the website that later didn’t exist; such as the kitchen elements (with the corresponding kitchen), the television was unconfigured (nor could it be configured because there was no cable), there was no shower gel (when it was said yes on the website) and another thing that they didn’t have and that appeared in the description of the apartment was the wifi.
• Radu (10/5): Cozy -

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