Kayz Lodge- Luxury Ensuite-Private & Shared Accommodation in a New House at the Olympic village overlooking Stratford Westfield and Tube Station

Location: 38 Prospect Row, London, gb

Star Rating: 8.1 Stars

Property Type: Lodges

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Non-smoking throughout
• Evening entertainment
• Cashless payment available
• Contactless check-in/check-out
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• CCTV outside property
• Free wired internet
• Playground on site
• Internet access
• Housekeeping on request

Rooms Available

• King Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features an electric kettle, heating and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• King Room

  This double room features an electric kettle, heating and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Refrigerator
  • Desk
  • Toilet
  • Heating
  • Electric kettle
  • Linen

• Double Room with Shared Bathroom

  The double room provides an electric kettle and heating, as well as a shared bathroom featuring a hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Hair dryer
  • Refrigerator
  • Desk
  • Heating
  • Electric kettle
  • Linen
  • Toilet paper

Guest Reviews

• Asif (1/5): The stay never happened. - They never let me access the room. No response from the accommodation. I had to stay somewhere else. Ruined my birthday celebration. Very unhappy.
• Mourad (1/5): Requesting a refund - The PIN provided didnt work . The phone number provided didnt unswer. I had to find an alternative location to stay. I request a refund.
• Dawit (1/5): They are crated to scam people I don’t think booking.com they aware that 😡 - It’s scale this property it’s fake there is no property on this address people must know don’t book this property I contact the company name booking.com still not resolved my inquiry. Scam scam no property on this address please don’t book this property!!!!
• Rachel (1/5): - Nothing Couldn't be bothered to give me any check kn details or even answer my messages. Drove all the way to London for an event and had to drive all the way back at the end of the night. Absolutely pathetic, dont waste your money its a scam
• Goodwin (1/5): Avoid - Nothing, didn't stay there, walked out and couldn't even get a full refund Messy, furniture scattered around the play, doors to the property left wide open. Not secure. No electricity when arrived. Bedroom didn't match the pictures. I mean look at the Bedding in my pictures.
• Elena (1/5): - Nu am primit nici un fel de servicii pentru plata facuta. La proprietate nu am avut acces. Foarte dezamagitor Nu am avut acces in proprietate.
• Sergio (1/5): There were two of us who had booked this place, but when we arrived, there was no one at the door; the owner didn’t answ - Nothing All
• Richard (1/5): SCAM, took the money and didn’t give us any check in details, we didn’t even stay , had to pay £260 for another hotel. Z - SCAM, took the money and didn’t give us any check in details, we didn’t even stay , had to pay £260 for another hotel. Zero communication, absolutely nothing. Took the money and dipped. Avoid at all costs. Reported to Booking.com. SCAM, took the money and didn’t give us any check in details, we didn’t even stay , had to pay £260 for another hotel. Zero communication, absolutely nothing. Took the money and dipped. Avoid at all costs. Reported to Booking.com.
• Kim (1/5): Stedet er lukket ifølge ejer, men bliver stadigvæk udlejet af Booking.com, så rigtigt træls - Stedet var lukket ifølge ejer, også kommunikeret til Booking iflg. ejer At vi bo det sted vi havde booket og betalt for, i stedet for stod vi klokken 21 om aftenen og skulle finde et andet sted at sove
• Otitochukwu (1/5): I wasn’t even able to enter the property? It was locked and I was given no instructions as to how to get in - Wasn’t permitted access Wasn’t permitted access
• Sergey (1/5): - Объект не существует. По телефону сказали что у них нет объекта с таким адресом
• NIKOLAOS (1/5): The accommodation does not exist anymore. It should not be active on Booking. Nobody informed me. I arrived in the eveni -
• Jonathan (1/5): Bedrövlig service - Inget Vi fick en kod som inte fungerade. Svarade inte när vi kontaktade dom så behövde boka ett nytt boende pga tidsbrist. Bedrövligt beteende. Svarade inte heller på Bookings begäran om återbetalning så fick inte tillbaka några pengar
• Simon (1/5): -
• Merlin (1/5): - Couldn't contact the host about how to get into the apartment and had to look for new accommodation.
• Andrew (1/5): Poor please avoid at all costs. - Avoid at all costs I travelled to London by train turned up at the property and they cancelled when I rang up the foreign owner. Leaving me stranded in London with no where to stay. The owner just told me to ring booking.com and put the phone down on me.
• Michael (1/5): -
• Jan (7/5): Ok - sieht aber auf den Bilden besser aus -
• Monique (8/5): Leuke stedentrip - De locatie was goed. Vriendelijk personeel. Niets
• Jaroslav (10/5): -
• Daisy (6/5): Pleasant and easy stay. - Clean and comfortable bedroom We were not provided with towels and toilet paper initially. We raised this to the host on departure who was very apologetic. We were also unable to contact the host on booking.com during the stay
• Azman (1/5): Sharing washroom , not early response, not early check in, over all not valuable for this money - Property was good but sharing washroom not valuable for money I don’t like this property I requested early check in but didn’t get early reply
• Rehan (10/5): -
• Reshma (10/5): Was very good and the host was very welcoming - Easy to get to and in a great area
• Fumbuka (3/5): - Too many issues. Towels and bed sheets weren't changed for our entire 5-day stay.
• Schötzer (4/5): - Bad war leider nicht sauber und auch Teppich im Zimmer
• Katarzyna (7/5): - Łatwe zameldowanie, bardzo dobra lokalizacja, blisko metra, spokojna okolica. W opisie pokoju była prywatna toaleta. Niestety, łazienka i toaleta była wspólna - jedna na 3 pokoje. Nie było to dla nas dużym problemem, ponieważ całe dnie spędzaliśmy na mieście, wracaliśmy jedynie spać, jednak szkoda, że opis wprowadza w błąd. Brakowało też jakichś kubków czy szklanek i sztućców.
• zed (6/5): -
• Ben (7/5): -
• Lisa (9/5): - Staff were outstanding. Very helpful.
• Elle (3/5): The owner was clueless/unprepared and made us feel uncomfortable - Bed was comfy. Room was clean and tidy. Good location. There was a kettle but no cups in the room. When we went to find some the guy running the place had a go at us for leaving the room! He also told us off for leaving the door open for 2 seconds while we accepted our takeaway order. The telly didn't work properly to start with and it took ages for him to even let us in in the first place. Was also a bit uncomfortable having to share a bathroom and leave our shoes outside the door?! Was also uncomfortable that he was lurking and watching us most the time. Was nice to feel trusted!
• Yvette (10/5): Pretty room and area! - Friendly owner, clean and comfy room. As a woman on my own I felt safe in both the property and the area. A towel was provided and sharing a bathroom with other guests wasn’t an issue.
• Stuart (6/5): -
• John (5/5): Not great - Not a lot The place wasn't to my taste
• Charu (5/5): -
• Evangelia (9/5): Cosy, pleasant, stay in Stratford. Ideal for couples. - It is a modern house that is easily accessible, in a nice neighborhood. Perfect for couples, secure and spacious enough. The host was excellent and very polite. The amenities were good. The train passed through frequently and was audible at night. Furthermore, the soundproofing of the house was not sufficient and could potentially disturb people due to noisy neighbours. We also would have liked for the host to provide cleaning products, in order to keep the restroom tidy, which we had to purchase and use our own for, and that the other people sharing the restroom did not. Also, although the host provided us with extra pillows, they did not provide us with extra pillowcases, so we couldn't use the extra pillows.
• Anastasia (6/5): - The room was clean and comfortable with tv, fridge and kettle. The shared bathroom was just about clean enough, could have been better. No drinking water in bedroom.
• Josephine (8/5): -
• SABU (6/5): -
• Tom (8/5): -
• Abigail (5/5): Handy for Westfield and Stratford. - Location Stains on net curtains and carpet. Having to leave shoes in hallway. Only one towel and one mug for two guests (another towel was subsequently provided). Code to enter property not provided.
• Han (3/5): - I am writing to detail several significant issues with my recent stay: 1. Misleading Listing: The room was advertised as "en-suite" in the title, which is inaccurate. The bathroom is shared with other guests, a fact that was only discovered upon arrival. 2. Property Condition: The standing fan in the room was in poor condition, being extremely wobbly and unable to stand upright, presenting a potential safety hazard. 3. Lack of Proactive Communication: I received no pre-stay communication regarding check-in procedures. I had to initiate contact myself just hours before my arrival. 4. Unaccommodating Host: We had to check in late, half an hour after check in hours due to extenuating circumstances (a flight delay). Despite providing ample notice of a delayed check-in, my messages were ignored until i have reached the accommodation. The host was noticeably annoyed and unwelcoming during check-in. While I was eventually able to check in, the overall experience was disappointing and fell far below expectations.
• Hall (5/5): Good location but dirty - The location was good Both rooms had dirty carpets, dirty kettles and dirty curtains. There were screws on walls but no pictures and it was noisy with the sound of a washing machine running all night down stairs There was 1 hand towel and no bath towels and 1 cup for a double room. The owner told my husband we should take our shoes off and leave outside the door but the carpets were filty .. he said children sat in the carpets..I would not reccemend . Rooms needs redecoration
• Sabrina (7/5): Kurzreise/ABBA Voyage - Gastgeber war freundlich und hilfsbereit. Ruhige Lage der Unterkunft. Bad und Zimmer sauber. Für Kurzreise und ABBA-Besucher zu empfehlen. Bushaltestelle ca. 5 Minuten entfernt. U-Bahnstation ca. 15-20 Minuten zu Fuß. In die City muss man nochmal 15-30 Minuten mit der Tube einplanen. Der Teppichboden hatte leider schon einige Flecke von Getränken usw. gehabt. Sah optisch nicht schön aus. Laminat oder Linoleum wäre wohl besser als Bodenbelag sauber zu halten. Ist meine persönliche Meinung und soll keine Kritik darstellen. Das Zimmer und Bad waren sauber!
• Thomas (3/5): If you are on a budget it’s ok - Location was a convenient walk to Westfield The room smelt of smoking, the sheets were clean but had a sweaty man scent and there was not hot water for the shower, I even checked the sink tap for hot water.
• NICOLAS (10/5): Excelente! - Really clean and perfect location
• Ljiljana (8/5): Easy check in. Staff member was helpful, kind and friendly - Close to the public transport. It took little time to find the right entrance.
• Ricardo (7/5): -
• vanesa (7/5): -
• Moiz (1/5): Nothing very poor experience I will never next time in my life this property My 60£ gone waste. - We were not stay in this property because this property did not send us any information about our room. We were stand 1 hour outside property we try to put our pin code but its didn’t open when we call on contact number he say that I can’t do any thing please contact booking.com.
• Claire (9/5): - Fridge in the room and staff were great No kettle or tea/coffee facilities
• Keith (7/5): -
• Jawaad (7/5): -
• Claire (7/5): Great location-facilities not as listed. - The location was fabulous. Nice quiet area. There was a kettle with coffee sachets etc but no cups/mugs so unusable. There were 2 of us staying and we were left only 1 towel and had no hand towel in the bathroom either. I also couldn’t locate a hairdryer which was listed as being there or any ‘toiletries’ except for hand soap.
• Karen (7/5): -
• Sarah (5/5): -
• darren (7/5): N/a - Clean and local to work I paid extra for king room but got the standard room
• Sarah (9/5): Excellent stay for solo traveller who wanted to be close to London Olympic Stadium. - -Location is excellent. Ten minute walk from Stratford Train station (Which also is a bus station) and Westfield Shopping Centre. Its less than a 30 minute walk from the London Olympic Stadium (West Ham Stadium). -Bedroom and ensuite bathroom was ideal. Lovely interior, just like the photo's advertised. Big comfy bed. A mini fridge in the room and a kettle which was excellent! -TV with a guest Netflix available on it. -When checking in I called the hosts mobile number and he answered right away with instructions on how to enter the premises and was very friendly and helpful.
• Malachi (10/5): -
• Aislinn (8/5): - Kay was a lovely host! Good location for Stratford train and bus station, and close to Westfield.
• Jacqui (8/5): -
• Jeffrey (10/5): Hassle free. - Nice area. Really quiet too. Clean and comfortable.
• Sohail (9/5): -
• Tracey (8/5): Excellent location - Location and host were excellent All good
• eva (10/5): Ottima soluzione per chi cerca una soluzione abbastanza economica per visitare the city - Vicinanza alla stazione di Stratford, dove aerea commerciale e qualsiasi collegamento. Zona tranquilla , non si sentono rumori del traffico Stanza e bagno puliti
• Jacqueline (8/5): - Comfortable & clean , coon enie t location In the summer ,berry hot
• Cassandra (7/5): - Quiet ,beautiful environment
• Kane (1/5): - Couldn't even check in as was running late from a concert
• Ionathan (10/5): -
• Julia (10/5): - Todo estaba muy limpio y la habitación era muy amplia y cómoda. La ubicación es excelente, junto a un centro comercial muy grande, dos estaciones de tren y conexión con varias lineas de metro. El dueño fue muy amable en todo momento y mantiene las habitaciones impecablemente limpias.
• Julie (8/5): Comfortable, quiet and a little warm - It was easy to check in at the property. The room was quiet, clean and the bed comfortable. The bathroom was in good condition. It’s a small thing - but the shower curtain was not long enough so the water pooled on the floor in the bathroom. There was a fan in the room, however it was 25c outside and warmer inside!
• Ana (7/5): Well located room - Location is very convenient for the Stratford area.
• Tobin (10/5): - Host was so friendly and helpful
• Mateja (8/5): -
• Rebekka (1/5): Abbruch nach einer Nacht. Auf keinen Fall zu empfehlen! - Die Wohnung liegt einen kleinen Spaziergang von einem großen Bahnhof. Die Temperaturen im Raum lagen bei ca. 36-38 Grad Celsius, sodass wir gesundheitlich zu kämpfen hatten. Es war absolut unerträglich, da man die Fenster nicht öffnen kann und somit die heiße Luft nicht ausleiten konnte. Zusätzlich kam es zu einem Stromausfall, sodass auch der Kühlschrank ausfiel. Aufgrund der nicht ertragbaren Umstände mussten wir den Aufenthalt nach einer wirklich furchtbaren Nacht abbrechen. Die uns mündlich zugesagte Erstattung der verbleibenden Nächte durch den Vermieter hat nicht stattgefunden, da er nie wieder auf Kontaktversuche - weder durch uns noch durch Booking.com - reagiert hat.
• Viktoria (8/5): Perfekt, für einen kurzen Trip nach London. - Der Vermieter ist super nett und herzlich. Das Zimmer hat alles was man braucht. Klein aber fein. Alles war sehr ordentlich und sauber. Das Bett war meiner Meinung nach zu weich und es ist trotz Ventilator im Zimmer zu warm. Aber alles nur Kleinigkeiten über die man hinweg sehen kann.
• Sharon (8/5): Great location but needs a few final touches - Great location for the stadium and fairly priced Very glad to have a fan in the room as it was exceptionally hot. Missing some basic amenities like cups for the coffee making facilities and would have liked glasses for cold drinks too.
• Mrs Klaudia Kapis (8/5): Bardzo dobry pobyt! Polecam - Powiem szczerze, że jest to bardzo dobra opcja cenowo dla par i singli. Pokój jest zadbany i czysty (właściciel prosi żeby zostawiać buty przed wejściem do pokoju ze względu na czyszczenie i dezynfekcję). Są dwie opcje rezerwacji z prywatną łazienką i współdzieloną - jeśli nocujesz jedną noc to jest ok ale jeśli zostajesz na dłużej to bym się zastanowiła nad tym dobrze co wybrać. Dużym plusem był wiatrak w pokoju bo bez niego byłoby okropnie duszno. Bardzo blisko na stację Stratford więc za to ogromny plus. Firma sprzątająca nie zwraca uwagi na ilość szklanek i ręczników w pokoju - można śmiało zwrócić się do gospodarza, który jest bardzo uprzejmy i przyjazny ale osobiście uważam że skoro komuś się płaci za sprzątanie to firma powinna dopilnować takich detali. Łóżko było za miękkie ale to każdego indywidualne preferencje 😉 Opcja zameldowania od 14 jest zbyt późna (my wylądowałyśmy o 7:30 i o 13 byłyśmy już wykończone chodzeniem w deszczu po Londynie). Gospodarz powinien zmienić ten czas chociaż na 12, a firma sprzątająca nie wydaje mi się żeby potrzebowała na double room bez łazienki aż 3h 🙈
• Anna (6/5): It was ok for a couple of nights but the service needs some tuning - The property was conveniently located a few blocks from the tube station. The room was big, the staff was friendly albeit a bit disorganised. Other guests seemed respectful. I booked it in a rush and I was less on by the “en-suite” word in the tittle, it was late when I realised I’d have to share the bathroom. Arriving and locating the property was difficult, looks like a private property from the outside. The lock system both downstairs and in the rooms is overly complex there is not a light outside to see the keypad at night, my nails didn’t enjoy the experience. There was a weird rule of leaving the shoes outside but the carpets didn’t really look very clean, there were condom wrappings under the bed, not glasses to drink water no toilet paper on the last morning.
• Alistair (10/5): -
• Mark (8/5): -
• Sheila (8/5): - Helpful host Cooking smell when I arrived
• Swinney (7/5): Excellent location and price for a couple of days - Good location. Clean room
• Tien Tien (9/5): Wonderful,except the lock - The location , price , and the cleanliness The password lock. I had manicure long nails. I struggle to press the password lock everytime .
• MacLaren (8/5): - Clean room, nice bathroom , great TV. Nice place for one night stay. Small fridge useful No tea or coffee, though there was a kettle and milk. Key codes for doors not given in a timely manner and I felt vulnerable trying to figure out if I was in the right place. Though telephone to the owner was answered straight away. I gave my arrival time between 18:00hrs and 19:00 and the email with codes came at 19:00.
• Marcelo (5/5): -
• Sabine (4/5): Eher nicht zu empfehlen - Das Bett war bequem und der Vermieter war sehr , sehr freundlich. Es wurde so was von extrem heiß in dem Zimmer durch die hohen Temperaturen draußen, man konnte kaum atmen . Fenster nur einen kleinen Spalt breit zu öffnen . Es war ein Ventilator vorhanden der brachte leider bei der Hitze nichts. Wir hatten eine schreckliche Nacht. Man musste vor dem Zimmer seine Schuhe ausziehen wegen der Hygiene. Der Teppich war zwar gesaugt aber mit ziemlich vielen Flecken bestückt. Das Zimmer ist sehr klein man kann sich schlecht bewegen . In der Dusche waren viele Bodenfliesen locker und nach dem Duschen war der Boden komplett nass. Wir sind nur eine Nacht geblieben und haben uns ein Hotelzimmer genommen. Fünf Tage hätten wir es nicht ausgehalten. Die Gegend drum herum ist auch nicht besonders schön .
• Mead (7/5): Basic, but that’s ok given the purpose of our visit - Very convenient location near Stratford station and Olympic park/London stadium. Very affordable given the location (and on a Saturday in summer) Some missing amenities (only 1 towel provided; we’d asked for 2). Didn’t like rule of leaving shoes outside our room door (can imagine people being reluctant if they have expensive shoes).
• Tony (1/5): I never booked this stay, I have asked Booking.com to investigate this 'booking' I never made. - Nothing Everything
• John (9/5): - It was comfortable and very enjoyable and clean noth Nothing it was lovely beautiful place
• Graziela (10/5): Amazing time! - Good location, nice staff. Very clean and a big room. Bed very comfortable. The place is very warm in the summer time, I believe would be great for winter!
• Chamise (8/5): - The host was super lovely and welcoming. The bed was comfy, and the whole place was clean and well stocked with essentials. Having a mini fridge in the room was also handy to keep drinks/food cool for our say!
• Eszter (10/5): -
• Pharrell (10/5): Very comfortable stay and the host was very welcoming. it was like home from home - Very neat and clean. Nothing
• Marc (8/5): -
• Peter (8/5): Convenient stopover close to Stratford international, perfect place to stay with quick and easy access to St Pancrasfor -
• Esref (10/5): -
• Le Mentec (10/5): -
• Darius (1/5): Overall, a frustrating and disappointing stay with multiple avoidable issues, leaving me regretting my choice to book th - I stayed at this property last night and am extremely disappointed with my experience. I feel compelled to share these issues with future guests, as they significantly impacted my stay. Unacceptable Wait Time: Upon arrival, we were left waiting outside for 30 minutes before being let in, which caused us to miss part of an important meeting. This delay was completely avoidable and unprofessional. Why the owner didn’t just give us the code for the room over the phone, I do not know. Noise Disruption: The noise from trains passing directly outside the bedroom window was constant and extremely disruptive. It made it impossible to get any proper sleep. This should have been clearly disclosed prior to booking. Basic Amenities Missing: There was no hand washing soap in the bathroom, and no way to dry our hands afterward. This is a basic expectation for any accommodation. Additionally, there was no bath mat, causing the floor to become wet and dangerous after a shower. Inadequate Room Setup: There was only one cup in the bedroom for two guests, and only one bedside light and one chair. It was evident that the room was set up for a single guest, not two. This level of preparation was far below what I expect, especially for the price I paid. Unreasonable Shoe Policy: I was told that we could not bring our shoes into the bedroom under any circumstances, which meant leaving my £300 shoes outside. This policy was completely unreasonable for paying guests and added unnecessary frustration. I also look forward to a very rude response from the owner, as I’ve noticed he’s left several disrespectful comments in response to other negative reviews. I truly wish I had read those reviews more carefully before booking. Due to these numerous issues, I will not be returning to this property and cannot recommend it to others. I hope future guests are better prepared for these shortcomings.
• Xiaoying (9/5): - very clean, required to leave shoes outside the rooms. all good

Photos