Oceanview 3 Bedroom Apartment in Surfers Paradise - Serain Residences

Location: 23 Ferny Avenue, Gold Coast, au

Star Rating: 7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• BBQ facilities
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Kids' outdoor play equipment
• Outdoor furniture
• Contactless check-in/check-out
• Smoke alarms
• CCTV outside property
• 24-hour security
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Internet access
• Games
• Exercise/lap pool
• Japanese garden
• Covered parking
• Garage
• Swimming nearby

Rooms Available

• Three-Bedroom Apartment

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a hairdryer. The air-conditioned apartment provides a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit offers 5 beds.

  Max Occupancy: 8 (8 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Wine glasses
  • Shampoo
  • Conditioner
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Georgia (8/5): - Loved the view from the balcony The rooms got very hot in the morning if you didnt have the ducted on
• Joshua (6/5): -
• Thomas (10/5): -
• Tanny (8/5): -
• Leroy (7/5): The was great but the cleanliness was not satisfactory - We mostly like the view and the whole setting of the house The floor was too dirty and couldn’t walk around bare foot like the floor wasn’t mopped in ages plus the right blind kept falling off as we put the blinds down, we managed to get it back up but it wouldn’t go all the way up
• Rebecca (10/5): - We had a great stay at the Oceanview 3-Bedroom Apartment at Serain Residences in Surfers Paradise. The apartment was clean, comfortable, and well maintained, with a beautiful view and excellent air conditioning (which made a big difference in the heat!). We also really appreciated being allowed to check in early which made our arrival much smoother. The shared pool area was lovely as well and a great spot to relax. Overall, a really enjoyable stay and we’d happily return.
• Jerome (9/5): Good stay - Location, room amenities Bit dated, furniture needs a bit of an upgrade
• Paris (10/5): Perfect. We will be back - Location was perfect! Nothing
• Barbara (5/5): 5 days - The batteries in control were flat and the cover were missing There wasn't enough couches
• Brad (8/5): -
• Zane (8/5): - Overall a good stay, facilities were great, great location with plenty of shops and restaurants below, and activities close by. Room itself was good, had 7 people stay in it and still had plenty of space in the apartment. and had a great view Slightly rundown in parts but not something to be picky about when spending a weekend away or on holiday, lobby was a bit smelly at times. With 7 people as well the rooms were quite echoey so it was hard to judge if it got loud for neighbours past 10pm but we did not receive any warnings or anything so we must’ve stayed quiet enough. Apartment needs some touch ups but don’t let it take you away from booking this room. A great option for anyone with 5-8 people that wants a cheap room that isn’t a backpackers hotel or kids resort near surfers paradise. :)
• Talal (10/5): Excellent will love to book again it was very convenient - The clean apartment and every thing you need was supplied the convenience of Cole’s down stars no need to move the car the the heart of surface paradise is a walk away and all night life and restaurant are a walk away Just the washing machine in spin was very load
• Craig (6/5): Stay was ok but not worth the $560 per night cost. - Location is great and views are beautiful. How ever this apartment needs a good coat of paint. Felt dated and had a funny smell. Ceilings were almost brown not white. Hair in the shower.
• Shanice (7/5): Not to bad for the price - The beds were clean and comfortable, plenty of room for all of us, bathrooms were also clean, view was beautiful, but very noisy at night as your on the main strip, the staff also allowed us a brief early check in. The floors seemed like they weren't vacuumed, they felt dirty. Having one room key between 7 people was hard, and the parking was really confusing, the pictures they provide should include a description with the picture. The walls need a bit of a paint job from patch repair work as well, but that doesn't really affect your stay.
• Greg (10/5): - Loved the space in this unit and how close it is to everything
• kylz webster (7/5): Wish we could've stayed longer - The views. How close it was to the beach and shops. It was so confusing to get there The building isn't called serain residents and that's what I was looking for.
• sanjay (8/5): Convient location with beautiful views - The view was awesome plus the location was awesome . Convient with kids as well .
• Donna (7/5): - Veiw Dirty when I arrived and not enough bedding
• Judith (3/5): Grubby, uncared for apartment! - The beds were clean and comfortable, and the bathrooms were clean. The apartment was in a central location. The apartment was run down and dirty. The window blinds in the lounge and twin bedroom were damaged and the windows were covered in handprints. The balcony was sticky underfoot, clearly having not been washed, the skirting boards/carpets had piles of dust, there was a dirty sock left in one of the bedrooms, and rubbish (including a beer bottle top and a spillage stain) under the couch. The walls in the dining area were dirty with food spillages, and the whole apartment had at least 20 mosquitoes we had to kill before we could go to bed. The apartment was uncared for and dirty and as a family with young children cleanliness is vital. When contacting the owner/company we were told that we should have contacted them straight away and they would have sent someone from housekeeping to have a look. The fact we had arrived late, dropped our bags, gone out for food, then put the children to bed, how were housekeeping meant to deal with all these issues in the 1 night we were there! I'm still waiting for a reply from "housekeeping" to let me know why the apartment had clearly not been cleaned to a decent standard, since the previous occupants! ($158 of the rental costs are a cleaning fee!!) I requested a refund of at least the cleaning fee, but was told no. We are seriously dissatisfied!
• Buddy (10/5): - Great view, nice apartment.
• Ali (7/5): Great stay, great location. If definitely stay here again however, as stated above needs a lot of upkeep. Was a perfect - Great location and amazing view. Beds were also comfortable. So much upkeep needs to be done to the apartment we stayed in. For the money we payed, it should be spent on fixing it up. You could see parts of walls etc that had been repaired, as well as bad painting jobs. It was also really dusty.
• Saugat (2/5): - Location There is no information about the security bond and parking space.
• O'Regan (9/5): Our stay was comfortable, relaxing and memorable. - It was in a very good location and the ocean view was amazing. The apartment was spacious and was well-equipped. It was also next door to a shopping complex so very easy access to Coles, à pharmacy and restaurants. Accessing the key was challenging, not being on the premises and our Uber had difficulty filling bring parking nearby so we could get the keys before driving on to the apartment. We would suggest having more than 1 set of keys as it meant that one of us often had to go down to get our ( adult) children after they returned from an outing.
• Taylor (5/5): Passable - I loved that the apartment was so close to everything. I didn’t like how the bathrooms were dirty. Mould in both bathrooms and there was a lot of food scraps through out the apartment. Holes in one of the bedrooms. The balcony and balcony doors were dirty.
• Ross (9/5): Superb -
• Tiffany (7/5): Good - Great view, great location Not very clean, very worn out and a lot of broken things
• Laura (10/5): Exceptional -
• Nikita (2/5): Waste - The property has a good view. You are restricted to enter a clean apartment based on time you provide to them. We said we will check in by 9pm but had change in plans last minute to check in 3 pm, and entered into an unclean apartment. Had to wait 3 hours for it to clean up. No compensation of any kind was provided for the hassle. After cleaning - Balcony: While the view is good, the balcony is uncomfortable because it was not clean. There was chips lying around. The doors of the balcony does not function properly I.e wouldn’t open or close properly. Bedroom: The blinds are not that good in bed rooms. It bleeds through light at night. Beds are uncomfortable. They roll out and move as we lie down. House: The winds were rattling the apartment and there was a lot of noice. Only one key is provided for 3 bed and we are all stuck inside until everyone wants to leave.
• Zabeen (7/5): Spacious apartment with breath taking views - Fantastic views. Swimming facilities. Located in prime spot. No on site support. Communication regarding key was shared quite late. For key, we had to walk to a separate building, which was inconvenient
• Jaspal (6/5): Pleasant - Not enough cutlery in kitchen only 2 spoon there.dishwasher was full with dirty dishes. 2nd bathroom sink tap was splashing everywhere during hand washing.
• Ferguson (9/5): Superb -
• Luisa (8/5): It was an awesome location, in terms of being in the middle of everything you need on a holiday. The view from the balco - It was central to everything; shops, restaurants, public transport - so all in all, it's an awesome location. The aircon was leaking, the kitchen floor seemed dirty. Would have been great if there was a lock on the bedroom doors and the bathroom doors for an extra level of privacy.
• Ashleigh (10/5): Exceptional -
• Amanda (7/5): Good - The view Location Size Convenience to everything Condensation from A/C dripping on the bed and floor Could have been a bit clearer
• Sheila (7/5): Good stay as location and building amenities are great (pool, bbq, games room etc). - Location, pool, ocean view, spacious Needs updating, not as clean, sink drain covers need fixing
• Vicki (3/5): We won’t be staying there again - many better options in Surfers Paradise. - Very central and convenient location The car park is tight to drive in, the unit is old and rough around the edges. Getting up the lift was difficult and took us about 20 mins to work out how to use the security tag. The sinks in the bathrooms were awful and it was a very noisy apartment.
• Eric (7/5): Good -
• Amy (6/5): Pleasant -
• Pania (9/5): Family of 8 stay - After Christmas - The apartment was big enough for 8 of us. The facility had loads of utensils, equipment and supplies to keep the place clean, to be comfortable and to cook for a big family. We appreciated this aspect as most stays don't. We appreciated the clean linen, the washer dryer combo and the towels. This also added to the comfort. The resort facilities were really nice. The pool area was super fun and the family loved it. The smelly lobby, the foyer and the carpeted areas all smell old and urine filled.
• Deepa (4/5): Disappointing -
• Jane (8/5): Very good -
• Ajaya (9/5): Awesome comforting stay and great vibes and view - View was awesome All the kitchen items were there as we were family and like to cook sometimes it was perfect appliances and utensils Coles was just on the ground and other amenities so dint had to go anywhere
• Sweet (10/5): More than worth it. - The location is very convenient and the property itself has a beautiful sea view.
• Chris (1/5): Bad -
• Simone (6/5): Check in process could be clearer but otherwise a good apartment in a great location - Great location and 2 bathrooms The check in process was very frustrating. Information wasn’t sent to us informing us how to access keys, and when we called the number given we were placed on hold then disconnected. We then had to Google to find another number to call. We met 2 other girls at the key pick up point who had the same issue
• Waverley (8/5): Very good -
• Kristen (7/5): Comfortable and spacious and close to everything - Location was great Fixture and rooms were in need of a paint and carpet cleaning
• Sophy (9/5): Superb - The property keys should be located in the same building for convenience pickup and drop off.
• Olena (9/5): Superb - I knew that the building, as well as the apartment, was old. I tried not to look for flaws, but unfortunately, they were too obvious. One of the toilets didn't flush, the dishes were chipped, one microwave didn't work, and the owner provides only one parking spot for an apartment meant for eight people. Nevertheless, I wanted to spend time in an apartment with a stunning view of the sky and ocean, located in the city center, and I got that. Thank you!
• Solange (4/5): It wasn’t the best experience very uncleaned environment . - Good location and amazing view . The service was poor , very poor communication very difficult to get hold of staff for help. The direction to find the key to self check in was a mission . The address and direction that was giving was too difficult to find and staff were not available on phone to help, it took us over an hour finding this key swaps . Parking was a nightmare… we were 8 people staying in total and we were only given one parking spot which is ridiculous. They couch had stain marks which was very disgusting the apartment wasn’t really the best cleaned .
• Setayesh (8/5): Very good - great location and apartment view

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