Beach Stay - Ocean & Riverview resort Chevron Renaissance central Surfers Paradise

Location: 23 Ferny Avenue 3262, Gold Coast, au

Star Rating: 5.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Grocery deliveries
• Wheelchair accessible
• Kids' outdoor play equipment
• Outdoor furniture
• Steam room
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Key access
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access
• Pub crawls
• Stand-up comedy
• Television in common areas
• Express check-in
• Billiards or pool table
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Playground on site
• Scuba diving on site
• Self parking (surcharge)
• Water park access (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Private picnics
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Garage
• Golf cart
• Fishing nearby
• Swimming nearby

Rooms Available

• Apartment With Sea View

  The bedding configuration of the apartment is 1 queen, 2 single beds. Rollaway bed or floor mattress or cot can be requested for extra person or baby/kid at cost (subject for availability). A free portacot is available in the unit.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Salt water pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Window

Guest Reviews

• Zoë (10/5): Exceptional -
• Guillaume (8/5): Very good -
• Grados (2/5): I wouldn't recommend staying in this apartment. We vacated after one night. - Location, pool area We didn't like that there was hair in the drain of the bath, no soap or amenities, one towel, brown stained toilet seat, cockroaches, rusty ironing board, rusty ironing board cover, rusty iron, rusty lamps, paint peeling off the walls, broken couch (which they offered to fix when we weren't there), mouldy sliding door handles, rusty kettle, rusty toaster, bad smelling odour coming from the air conditioner, springs coming through to the top of the mattress, internet didn't work (they tried to fix it but still didn't work)
• Lioudmila (1/5): The stay was awful, lifts to 26 floor didn't work. Unit requires a lot of maintenance. - Location was OK but we couldn't use the stove at the apartment to do breakfast as cooktop was very dirty. The whole holidays were disaster as all 4 lifts in our building stopped working at 6am on our second day. For whole day we have been locked on our 26 floor. At our old age we can't claim stairs to 26 floor. Then for the rest of the time only one lift worked but had to wait for it for 15-20 min, and when it was coming it was often full, so another 20 min... In the bathroom it was big granite crack from tap and tap wasn't fixed properly. It was very wobbly. We weren't offered any refunds!
• Alison (1/5): Lots of repairs needed to ask the $ they are asking. - The facilities were good, the view in the appartment was good. The appartment was dirty & lots of things didn’t work or needed repairing. I didn’t sit on the lounge it was so dirty.
• Tracey (5/5): Passable - The appartment was very run down, old and not very clean.
• Sarah (1/5): It was not good to stay - Good location Beds weren’t comfortable could feel the springs The shower drain was blocked up The toilet has yellow stains on the seat and it smelt before we even used it.
• Marjan (4/5): Disappointing -
• Coogan (4/5): Disappointing - Convenient location, views from front and back we're really good. Parking space for this apartment was in a great spot next to lifts. Paying top dollar (peak season) was very disappointing due to the lack of maintenance as per photos. Place was also filthy in areas as per photos.
• Marcallia (5/5): Bathroom was filthy,smelled like strong urine and scum on the shower glass..mop was old and unusable - Location and family friendly Noisy, can hear the fan from pub across the road..even with the doors closed.
• Baraa (2/5): Very poor - Beds were uncomfortable. Couch was broken and uncomfortable.
• Olivia (1/5): We had to leave a night early because my kid and partner were getting sick and allergic reactions - Place smelt like hadn’t been opened up in awhile. Very dusty, floors not clean dusty also.
• Tori (4/5): Great location with great veiws, just needs to be clean really well. - There service was lovely and they let us check in early which we really appreciated. Good directions easy to collect and drop keys off. Location of the hotel is what your paying for really great spot with great veiws! My only problem is it is a bit run down and felt unclean. I had to vaccum the first night because the floors felt so unclean and some furniture was falling apart.
• Jordan (8/5): Very good -
• Onkar (2/5): Very poor - Hotel facility only good Check in package have wrong information and wrong apartment key took 1 hour check in . Apartment full with dust I have pics
• Chalatice (5/5): Nice for a short stay - The location is fantastic. Super close to cavill ave, the beach, shopping facilities etc. The complex is lovely and the resort facilities are nice. The lagoon is super fun to swim in. We had a walk around the rest of the resort which was lovely. This room does not match the vibe and feeling of the rest of this hotel. The cleanliness was an issue. The place did not look cleaned properly. The apartment has a very homely feel which is lovely but is in desperate need of attention and maintenance. Things were falling apart or broken which made it a little uncomfortable. The blankets provided were a little smelly and had holes. The dishes were not cleaned properly from the last guests. There were sticky spills in the bin.
• Matilda (7/5): Good -
• Clifford (3/5): It was a nice stay but I wouldn’t come again because I paid a lot of money and it was not worth the price I paid at all - The view The walls were dirty and horribly plastered over, the mirror and glass were dirty. The saunas were out of commission as well as the indoor pool. The rooms were tiny and the aircon didn’t circulate the apartment well at all.
• Amanda (8/5): Very good - Location was great No block out blinds. Apartment was very bright in the morning.
• Tan (7/5): Good - Toilet and bedroom door locking for privacy
• Ray (7/5): Good -
• Paul (8/5): Very good -
• Yana (3/5): Double check to ensure booking directly via Mantra, not a 3rd party. - NO BREAKFAST Its an apartment so can make your own. Chevron facilities and location are great. A PERSON WALKED IN ON MY DAUGHTER AFTER HER SHOWER SHE WAS GETTING CHANGED, STOOD THERE STARING AT HER. SHE RAN INTO THE CLOSET AND LOCKED HERSELF IN, CALLED ME IN A WHISPER TO COME BACK. SO MUCH FOR A SECURITY APARTMENT. TURNED OUT IT WAS A CLEANER APPARENTLY BUT PERSON DIDNT IDENTIFY THEMSELVES OR SAY ANYTHING TO MY DAUGHTER. IT WAS A 3RD PARTY RENTAL NOT DIRECTLY THROUGH MANTRA UNFORTUNATELY (so not their fault, the actual Chevron resort facilities were great). THEY THOUGHT WE WERE CHECKING OUT BUT HAD 2 MORE NIGHTS. SENT A COUPLE OF EMAILS, NO REPLY FROM THE MANAGEMENT. MY DAUGHTER WAS TERRIFIED TO STAY THERE AFTER THAT. Apartment was dusty and bath tub filthy. Beds/mattresses very uncomfortable. Have to pick up keys elsewhere, no reception directly if there is an issue and a language barrier. Book directly via Mantra if staying there.
• Kylie (7/5): Great location made it possible to fill our time with fun adventures and very little travel time, usually by foot. - The location and the pool facilities were amazing. The view from the room was perfect, catching the beach, the city and the river. Having two balconies to take in the views was awesome. The furniture was falling apart, the tv wasn’t working and the thoughtlessness behind the supplied toiletries eg. One bar of soap and one roll of toilet paper for three people for three days.
• Peter (3/5): Refer to sent email - I have sent a email with no response
• Anonymous (10/5): We went as a group & we all had a great time! Facilities were soo good! - Excellent place for families! Kids loved the pools & game rooms. Balcony had stunning views! Could do with a little refresh, definitely needs new lighting in lounge area.
• Barry (10/5): Exceptional -
• Renee (7/5): Good -
• Annette (7/5): Good -
• Onez69 (8/5): great for families - great location for families right on top of shopping mall so you can get groceries without breaking the bank. walking distance to the beach, stores if you need it and great place to invite people over at the pool area for bbq as well. exceeded expectations of location. apartment works so well for families you can cook etc without breaking the bank, would definitely book again. the instructions getting into the park did our head in. got to read the fine print to pick up keys from another location then to go to the venue so finding the park can be annoying: if you stay longer than a day it would be best to bring your own bathroom needs as they run out pretty quickly and no one comes to top up anything. great they have washing machine in dryer but best to bring detergent etc etc as it’s only for one use only. we had to top on things like toilet paper etc coz they only had one of everything.
• Trang (7/5): Good -
• Karan (8/5): Very good - Providing extra towels
• Skye (9/5): Great location to beach and shops - Great location and loved having the 2 pools. Kitchen needed to be better equiped, just a few things missing. Advertised a sauna and there wasn't one.
• A.s (8/5): My birthday getaway - Mike Stirling was such a wonderful staff member in charge of this room, who went above & beyond to make sure I had a smooth check in & check out. The best customer service I have ever received. Thank you Mike Stirling. I enjoyed the view from each balcony, the location was very central & bonus points because the room had it's very own wifi modem.
• Michelle (9/5): Amazing views and apartment - good value - Location was fantastic - central to everything. Great views of the broadwater and beach. Amazing pools Picking up keys from another location wasn't ideal, but it was only a few minutes away.
• Brie (5/5): Passable -
• Moo (1/5): Extremely disappointing - The room was so filthy and the aircon did not work I provided booking .com with photos and was treated so bad by customer service I’m going to fair trading and media because it was wrong to falsely advertise Nothing was good about the trip I deserve my money back , the booking dot com people said I shall be reimbursed but did not and the property said I’d be reimbursed and they have not , there was poo in the shower and the mattress was so so gross
• Anonymous (9/5): Superb -
• Julia (10/5): Exceptional - Great location in Surfers, close to everything and the apartment complex has great amenities.
• Danielle (9/5): Superb - The apartment is in a perfect location. The layout of the room was great and lots of space. Having two balconies for the apartment was amazing as we got views of the ocean and the river. The swimming pools were awesome too. The balcony sliding door for the bedroom didn't lock as we have young kids this was a concern for us. As soon as we notified the property manager it was fixed the same day, we were so happy with the result.
• Simon (9/5): Superb -
• Athanasios (1/5): Bad -
• David (5/5): Passable -
• Ginny (5/5): Passable -
• Kylee (9/5): Our stay was enjoyable, however more toilet roll and and garbage bags would be very helpful. The linen was very clean. T - The location was perfect. The dated bathroom and kitchen.
• Anonymous (4/5): A really great location, however the photos posted on booking, did not match the unit at all. The unit was very unclean - The unit was in a fabulous location. Great and easy access to shops and restaurants. The owner was lovely and very helpful with check in. Only two extra rugs for beds, kids were cold at night. Had to use a bathroom towel for extra warmth, even with the aircon switched off. the buttons were missing off the on and off section. Mould on the roof in bathroom. Floors were so dirty. Our feet were covered in sand and grey dust- we didn’t visit the beach once, so unsure where sand came from. One of the lights was missing a globe in hallway. Curtains covered in dust, light switches were dirty and unclean. Dust all over curtains and anything on the ceiling. Bathroom/laundry cupboard door was damaged and ruined at the bottom very unsafe for little feet. Furniture that was damaged had masking tape on wheels and handles/legs???? under the beds were absolutely filthy. So dusty. We basically paid for location and that is all. I couldn’t wait to leave. It really felt so unclean. I will not stay here again. It really put a dampener on the end of our holiday in QLD. Photos did not match unit at all. Photos show carpet-there is no carpet. Curtains are not the same. beds were not the same or decorated the same as in photos.
• Shayne (6/5): Pleasant -
• Jason (9/5): Superb - Very central location close to everything and close to tram station. Beautiful views. Very spacious and comfortable. The room was clean had all essential facilities/items. Some very small maintenance issues we reported to manager.

Photos