The Step Chiang Mai

Location: 7/1 Prapokklao Rd. Soi 7, T. Phra Singh, A. Mueng, Chiang Mail, Chiang Mai, th

Star Rating: 9.4 Stars

Property Type: Inns

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Luggage storage
• Tour desk
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• Key card access
• Television in common areas
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Secured parking
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The twin room provides air conditioning, a mini-bar, a tiled floor, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The double room provides air conditioning, a mini-bar, a tiled floor, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite with Balcony

  This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Garden View

  This suite features a pantry area and a dining table, air conditioning and cable TV.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Dining area
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Suporn (10/5): Will stay again - Very nice None
• Dave (9/5): Quiet, clean, modern, secure, attentive management, recommended. . -
• HYUNSOO (10/5): - 깨끗하고 보안이 철저해요. 주인분도 친절하십니다.
• Sheshi (10/5): -
• Matan (10/5): The STEP and its staff were lifesavers. It’s conveniently located in the old city with many temples and activities close - Excellent location, great decor, amazing service.
• Kelly (9/5): We thoroughly enjoyed our stay at the step and would definitely stay again if we return to the area. - The host and facilities were amazing! Would definitely return again. The only drawback was noise coming from one of the nearby rooms. Noisy neighbors. (If you stay here please just be mindful and walk and speak quiet to offer respect for other guests. It was a bit challenging to only had one room key available. (I was traveling with a friend and we were doing separate tours and excursions). However, the host is very attentive and would have surely helped us to access the room if needed.
• Joel (10/5): This is a fantastic place to stay in the Old City. - Amazing staff, excellent location! Nothing.
• Dian (10/5): Exceptional -
• Bogdana (10/5): Amazing stay - The space and the location are great! Host was very responsive. We had an unforgettable stay.
• Miguel (10/5): Exceptional -
• Guenther (8/5): Very good -
• Dc (9/5): Superb - Super clean, quiet and convenient location.
• Fengyao (9/5): Central location, helpful host, clean room - Central location, friendly host who responded quickly and gave many food and attraction recommendations, clean room and comfortable bed. The AC faced the head of the bed, which made it a bit uncomfortable at night (since cold air was blowing at our faces). There were three different "steps" between the entrance to the bathroom, the toilet, and the shower - with no "caution" markings or lines - which tripped us up a few times.
• Carmem (10/5): Exceptional - The location is good The staff is very friendly
• Johnston (10/5): Amazing service and staff, clean, convenient and great location. - Incredibly clean, room was ready early, the staff was incredible. They were super responsive, polite, and so helpful. The laundry service was so clutch for us and they were very prompt. The people here make it great, I can’t recommend it enough. Also, great location and you can walk to more fantastic restaurants and bars than you will need. The beds are on the firm side, but that’s pretty typical for this part of the country. Not unusual, but for a westerner, you’ll probably notice it. I still slept like a baby.
• Sharon (9/5): Superb -
• Andres (10/5): Exceptional - Nice property, they were easy to reach on WhatsApp and easy to check out
• Tomi (10/5): Highly recommend - Comfy and clean
• Kayla (10/5): Clean quiet and cozy - The staff was so friendly and went out of their way to make my stay comfortable and easy. They even held onto clothes I had left in my room after check out and coordinated where I could retrieve it later. Walking distance to everything but hidden from the noise of the city
• Lee (10/5): Exceptional - The location is perfect, and the place is spotlessly clean. Communication with the host was seamless—they provided lots of great local tips, including amazing restaurant recommendations, breakfast spots, and must-visit night markets. Highly recommended!
• Massimo (10/5): Exceptional -
• Orla (10/5): Perfect stay in Chiang Mai if you can book it as it’s usually booked out! I highly recommend, great value for money this - Excellent facilities, comfortable beds, nice shower, super clean, lovely building and excellent location. Nothing
• Rui (9/5): Superb - everything is alright. and the service was also nice. nothing
• Jacob (10/5): Exceptional - Amazing service, incredibly clean, great location.
• Jakob (10/5): Exceptional -
• Matthieu (9/5): Superb -
• Weng (9/5): Superb - location, hospitality and cleaness A softer pillow.will make my sleep even better
• Isabella (10/5): Exceptional -
• Irma (10/5): Exceptional - Very good location. The owner is very helpful for organising trips. Place is very clean. There is no roomservice, but you can ask for clean towels etc.
• Magray (9/5): Superb - Everything was organized and clean. Location is excellent in old town. 5-10 min walk from everything in old town. Tons of places to eat and cafes to rest at around.
• Jac (9/5): Very enjoyable stay - Easy simple check in warm welcome
• Ste (8/5): It was pleasant - Clean and very organized Staff wasn’t that smiling, but the presence and accuracy of the owner always responding by text message and updating the guests with all the events around day by day compensate that.
• Utsav (10/5): Exceptional -
• Matthias (9/5): Superb - We had a fantastic stay at The Step! The accommodation is modern, spotless, and perfectly located for exploring Chiang Mai. The owner was incredibly friendly and went out of his way to provide helpful tips and assistance.
• Monti (10/5): Exceptional - I stayed 3 nights in this hotel and I had a great time. The owner is a correct person and super available for any information and of great help in organizing tours meticulously. I highly recommend
• Wendy (10/5): Cannot recommend this place enough! - If you are looking for an amazing place to stay please check out this property!! It is centrally located, clean, great amenities and the staff is phenomenal!!!
• Paul (8/5): Easy going and good. Would recommend - The staff was very friendly and helpful. Also in regard to recommendations within chiang mai and activities. Mattresses were quite hard (typical Thai) and the cushions really hard and high. But ok.
• Mark (10/5): Exceptional -
• Irene (8/5): Very good -
• Yuhang (10/5): Cozy and safe ! - The overall vibe and the owner is very polite and helpful! I wish there’s Apple TV so I can connect to my phone
• Daniel (10/5): Exceptional - Very clean, spacious, kind owner, very central and yet calm and safe area. Great point to reach everything by walking. Also easy pickup for any tours. Very kind host!
• Irene (9/5): Excellent - Unique set up and great location. Easy access to all major attractions. Host is extremely helpful and very informative. Nil
• Omer (8/5): Very good -
• Callum (10/5): Exceptional -
• Liu (10/5): Exceptional - Great location, nice host and hight quality accommodation.
• Yaacov (10/5): Perfect - Amazing location And very unique room (last floor- not so many stairs though) Nisit will make sure you feal at home and gives a very warm hospitality. I had a great time there and will highly recommend ❤️
• Jeffrey (9/5): Great location but not suitable for all travelers due to the steep steps in the loft units. - Great location. In the old town and close to everything. Steep loft steps to the bed and down the same for the bathroom. Not good during night trips to the toilet.
• Leonore (9/5): Superb -
• Shiyu (10/5): Exceptional - Good service, good facilities, very recommended! Nothing
• David (10/5): Great stay in Ching Mai! - Very modern and clean hotel. It is in the center of the old town and Nisit, our host, is really great! You can book all tours directly with Nisit for a good price. Nothing
• Pei-fang (10/5): Exceptional - nice place, the host is very enthusiastic and very demanding about housing experience,I would like to tell its perfect!
• Ian (8/5): Industrial Chic - A very clean and quiet room within walking distance of bars, food, museums etc. Good communication with the owner about check in times. Everything met my expectations. No issues.
• Nicholas (9/5): Superb -
• Cottrell (10/5): Exceptional -
• Stephen (9/5): Superb - Rooms compact but okay. No dislikes.
• Jinsol (10/5): Exceptional - Near to good restaurantes, cafeterias and places to visit very close to Chiang Mai Gate where i visited everyday to eat Roti it was really nicely located in Old town, so convenient to go every point in Chiang Mai (on foot, by Grab) nothing special
• Bruno (5/5): not value for money - Mattress the ambience of this building and the rooms is like a fridge: cold as ice. The rooms are really tiny, with no heart and no soul, only concrete.
• Nicholas (10/5): Exceptional -
• David (4/5): Disappointing - The owners sister was not friendly or helpful.
• Rizzlwizzl (10/5): Exceptional - What a wonderful stay at the step. The host could not have been more helpful, giving alot of information about the area and things to do, they also offer tours at reasonable prices. The rooms are very modern and comfortable. I would happily stay here again. Thank you again.
• Bruce (8/5): Excellent new place in walled city - Great location in old center of Chiang Mai. Owners are super responsive and helpful. Rigid Thai code adherence took some getting used to but all turned out to be a very nice stay
• Caroline (10/5): Exceptional - super nice and helpful owner
• Pierre (9/5): Superb -
• Cheah (10/5): Exceptional - The place was extremely clean and the owner, Nisit, was extremely helpful in sharing recommendations on places to go. He also helped us booked a one day tour with the pick up point right outside where we stayed as well as the transport to airport on our departure day.
• Maria (10/5): Exceptional - so modern and clean! comfortable location, close to all you need. very helpful owner, always in touch!
• Frode (10/5): Excellent service, clean well lit rooms, privacy - Fantastic service. Clean and well lit rooms. 6 rooms in a new building, at a central location in a quiet street. Also appreciated the privacy, having a key card to enter the building, and two locks on the door. No commission when booking tours! Questions on places to eat, tours, anything, are answered immediately on chat. The service level is exceptional! Will without doubt stay here on my next visit.
• Rimpal (10/5): Exceptional - It is a central location, with very helpful staff. The whole place was very clean and pleasant.
• Knoxyg (8/5): very pleasant - The Owner is very helpful... sending us information of what to do on eve of CNY and give us many highlights of the area.. the location is central... allowing us to travel by foot while we are staying there... a very quiet place... over all is good... will be the best place i stay if the hotel come with a lift.. but there is a reason why it is called the step in the first place... towel material not too good though... but over all it is fantastic
• Raymond (9/5): Superb -
• Bjorn (9/5): Very pleasant stay in a great location. - Very modern building/rooms, super nice and comfortable bathroom. Location is perfect, walking distance from many restaurant, walking street etc. Small kind of living room downstairs where free coffee, tea, instant noodles can be taken. You have to keep in mind that there is no 24/7 reception onside, and therefore communication with the owner is needed regarding arrival/check-out time, but in the end that worked out all well. In case you come by car or motorbike it's recommended to mention to this owner before arrival.
• Kaitlyn (10/5): Best hostel of Chiang Mai - Such a great place to stay! Very friendly staff, amazing location, literally walk everywhere with so many good food places and shopping, near the bazaar, sunday walked street and multiple temples. The host updates you on different things to do/eat which is so nice! And is quick to respond and always goes above and beyond, plus super clean and quiet. Couldn’t recommend this place enough!
• Lavinia (10/5): A great place in a good location and excellent customer service. Owner speaks very good english and is very responsive. - Modern design, good location and excellent customer service
• Maksim (10/5): Exceptional - Great location - right in the old city. Hotel is clean and new. Helpful owner told everything - where is the best place to eat, how to get to the desired sights, etc.
• Charl (10/5): Exceptional -
• Pedro (10/5): Highly recommended - Everything was perfect, the staff went above and beyond to recommend us activities to enjoy our time in Chiang Mai and the place it’s great lovely and great located
• Samuel (10/5): Best hospitality, good location, but not a social place. - Great hospitality, great location, cleans rooms and comfy beds. Definitely worth the price. The owner, Nisit, helped me book an elephant tour, offering me various options. He doesn't keep a commission so his prices are cheaper. He is knowledgeable about everything, and also helped me book a bus ticket to Chiang Rai, giving me all the most detailed directives. We don't see that kind of dedicated and passionate hospitality very often. The hotel is located near the south gate market, and you can find eating options around. It is also super close to the main temple. Highly recommend. I stayed two days here and didn't even see a single traveler (even if the hotel was busy). The hotel is lacking a social space that would help meet other travelers, so people either stay in their rooms or go somewhere else. No proper breakfast option, but there are early restaurant around (I managed to have breakfast at 5:30 in a nearby restaurant).
• Nan (9/5): Superb -
• Tatiana (10/5): Exceptional -
• Azahara (10/5): Cosy aparment in a perfect location! - Location, clean, very nice and helpful staff! everything was perfect
• Tim (10/5): Exceptional - Nisit, helped us with everything made it a really pleasant stay, Nice stay and clean!!
• Wai (9/5): Very good price with excellent services and facilities + amenities - The host was fantastic and went above and beyond. They provided so many local recommendations for food and shopping which we really enjoyed! They were also extremely flexible with our early check out time and very prompt. The rooms are exactly as pictured and a great value for your money. Facilities are super clean and as a bonus they provide free coffee, tea, some biscuits, water, and even instant noodles! Toilets are strict about flushing toilet paper, but this seems extremely common all over Thailand
• Mark (10/5): I enjoyed my three nights four days stay. Very affordable & comfortable. - The property was very clean and in a quiet area, and walking distance to many shops, restaurants etc. It was a perfect stay. I liked everything!
• Fernando (10/5): Amazing place! - It was without a doubt the best accommodation on the trip I took through Southeast Asia. I stayed in at least 15 different accommodations along the way and this one was the best one for sure. In addition to this, the hotel owner is a sensational person! He helped us all the time with city tips, helped to book some tours, and was always worried if we needed something! In addition, he speaks fluent English, which sometimes, its difficult to find around here. I liked everything
• Clara (10/5): Everything like i was expecting - Everything was perfect. Clean rooms, good bed, and very nice staff I like everything
• James (10/5): Highly Recommend - Nisit the owner was incredible. So friendly and so helpful. Organised trips for us and was always available to help with anything via WhatsApp. property is clean and well kept, and free tea and coffee and snacks available at all times.
• Michael (10/5): Amazing and highly recommend! - Amazing hospitality! Nisit and his family run the hotel very well and he was always very communicative. Clean, comfortable, and always provided a big bottle of water every morning to stay hydrated! They go above and beyond here.
• Mitch (10/5): We had a great stay - We had a great stay at the step and really liked the hospitality. The location is great. We got a lot of information from the owner and the contact with him was very easy!
• Franziska (10/5): Perfect place, top host - The room was really comfortable and clean. The host Nisit was amazing. He was always reachable and helped us with our tours in Chiang Mai. He was really uncomplicated und super friendly. The best host we have ever had.
• Dmitry (8/5): Very good - The owner is brilliant, he will provide you with all necessary information (re your stay or sightseeings), will do his best to make your visit comfortable. Location is really good, the street is quiet enough for good sleeping, but at the same time your are very close to main streets with bars and restaurants The smallest room among 3 boutique hotels i've stayed in CheangMai
• Cecelia (8/5): Very good -

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