Hotel Spa CASA REAL
Location: km 1 1/2 avenida antonio jose de sucre, Riobamba, ec
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Colonial Charm with Modern Comforts
Spacious Rooms with Elegant Decor
Indulge in the warm ambiance of our spacious rooms adorned with rich colors and wood finishes. Each room features a flat-screen TV and a luxurious private bathroom for your relaxation.
Tranquil Oasis with Fusion Dining
Experience the blend of colonial and modern architecture in our tranquil oasis. Discover our internal garden and savor fusion cuisine at our on-site restaurant. Let our 24-hour front desk cater to your every need.
Convenient Location for Exploring
Conveniently situated near a shopping center and Riobamba Train Station, Hotel Spa Casa Real offers easy access to local attractions. Explore the nearby handicrafts fair, San Andrés, and the picturesque town of Baños.
Book your stay at Hotel Spa Casa Real for a perfect blend of comfort and convenience.
Important Information
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 11:30 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Heated pool
- Public Bath
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Key access
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Self parking (surcharge)
- Free pool cabanas
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Triple Room with Bath
Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. This triple room provides a wardrobe, a flat-screen TV with cable channels and a quiet street view. The unit offers 3 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Family Suite
This suite's standout feature is the hot tub. The suite features 2 bedrooms and 1 bathroom with a bath and free toiletries. This suite offers a wardrobe, a flat-screen TV with cable channels and garden views. The unit offers 5 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Deluxe Suite with Spa Bath
This suite features a fireplace. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite has a mini-bar, flat-screen TV with cable channels, a quiet street view, as well as wine/champagne for guests. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Fireplace
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Junior Suite
Guests will have a special experience as this suite offers a hot tub. The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. This suite has a wardrobe, flat-screen TV with cable channels, a quiet street view, as well as fruit for guests. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Double Room - Disability Access
Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room provides a wardrobe, a flat-screen TV with cable channels and a quiet street view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features a wardrobe, a flat-screen TV with cable channels and a quiet street view. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides a wardrobe, a flat-screen TV with cable channels and a quiet street view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
-
Queen Room
Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room features a wardrobe, a flat-screen TV with cable channels and a quiet street view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Bidet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Socket near the bed
- Key access
Guest Reviews
- Juan (8/5): -
- Fabricio (1/5): Tomen en cuenta la pag de booking con las reservas, y con lo que hacen ustedes en el hotel - No me gusto por qué busque mi reserva, realice la reserva y cuando llegue no había disponibilidad, siendo tan tarde en una ciudad que no conozco me tocó salir a buscar hospedaje De qué sirve que el alojamiento sea bonito si no toman en cuenta la reserva que hice y no me pude hospedar ahí
- Smilin (7/5): Fabulous place with lovely staff, beautiful facilities, and great amenities; proximity to a discoteca was a downside due - Location, fantastic staff, and facilities were lovely. The breakfast were amazing - they must have one incredible chef. The discoteca next door made the place noisy and the guests FaceTiming in the passageway outside my door until 2AM was not ideal. The shower head beds the lime cleaned off but otherwise no complaints.
- Sovi (10/5): Confort - Pudimos descansar y relajarnos Todo estuvo bien
- Diego (8/5): - Staff muy cordial, muy atentos, excelente ubicación.
- Rebeca (9/5): - Piscina Me picó una araña
- JESSICA (10/5): -
- ANGELICA (10/5): Excelente el lugar y el servicio - Las instalaciones del hotel desayuno
- Fabian (10/5): Excelente todos los servicios - Excelente La atención del personal
- GODOFREDO (10/5): -
- Freddy (9/5): Agradable descanso. - El personal muy amable, las instalaciones nuevas. Piscina , hidromasaje y turco para relajarse. No tenían accesorios para colgar las toallas mojadas.
- Javier (10/5): -
- Pablo (6/5): -
- Nicole (9/5): Cómodo y atención amble - Limpieza y ubicación
- Johanna (1/5): - Las instalaciones No pudimos hospedarnos, ya q la noche tenía incluida la piscina y jacuzzi,, tenían un evento y dijeron q no podíamos utilizar.. entonces no sirve de nada pagar por algo q no vas a utilizar.. no regresaría ya q puede ocurrir lo mismo de nuevo. Y muy caro, el precio no era el q nos dijeron por Booking.
- Lorena (5/5): - El desayuno estuvo muy mal, el café se notaba agua con grasa, nos dejaron solo las sobras
- Roland (1/5): ¡No hay garantía de que puedan dormir en esta casa! - ¡La peor experiencia de mi vida! Comportamiento irrespetuoso y falta de profesionalismo. De camino a Cuenta, se me ocurrió reservar un hotel tranquilo y cómodo para poder descansar y afrontar relajado el largo viaje al día siguiente. Por desgracia, la elección del hotel fue un completo error. Cuando regresé al hotel por la noche después de cenar, me di cuenta de que se estaba celebrando un evento muy grande, probablemente una fiesta de Navidad de una empresa. Había un grupo de unas 60 personas participando en él. Me retiré a mi habitación y quería acostarme temprano, pero a las 10:30 p. m. se desató el caos. En el patio interior del hotel, un grupo de mariachis comenzó a tocar muy fuerte, acompañado por la voz chillona de una cantante. No podía ser más ruidoso. Después de unos 10 minutos, fui a la recepción para preguntar hasta qué hora tocarían y me respondieron que hasta medianoche. Pregunté por qué no me habían informado al hacer la reservación o, a más tardar, al hacer el check-in, de que tenían un evento especial y que, si buscaba tranquilidad, sería mejor que me mudara a otro hotel. ¡La señora no supo qué responder! Me retiré a mi habitación e intenté calmarme, pero con ese ruido me fue imposible. En algún momento, la banda se trasladó a otras zonas, pero en el patio interior seguía sonando música y los huéspedes continuaban conversando animadamente y en voz alta. La música se detuvo a las 3:00 de la madrugada. Dormí apenas tres horas y media. A las 7:20 quería ir a desayunar, que debería haber empezado a las 7:00. Sin embargo, lamentablemente no estaba nada preparado y la persona responsable me pidió que esperara hasta que todo estuviera listo. Pero tenía que ponerme en marcha, ya que tenía una cita en Cuenta. Desde los 26 años, es decir, desde hace 45 años, viajo más de 120 días al año por todo el mundo por motivos de trabajo. He visitado más de 80 países en todos los continentes, pero nunca había experimentado un servicio tan irrespetuoso, ni siquiera e
- Carlos (8/5): Nos cobraron lo mismo de booking, no fueron consecuentes con la baja de impuestos por feriado - Confortable Mosquitos y las camas no estaban del todo limpias, el hotel luce deteriorado (falta de mantenimiento)
- Cobos (8/5): -
- Ana (9/5): Muy bueno - Las instalaciones limpias y la comida muy buena Las almohadas muy duras y con olor a detergente muy penetrante
- christian (9/5): - La piscina, fuimos entre semana con niños y la tuvimos prácticamente para nosotros Los baños, algo antiguos
- Tobias (8/5): - Es war sehr ordentlich und sauber, das Personal war überaus freundlich und entgegenkommend. Das Essen war leider eine einzige Enttäuschung (Ein Grossteil der Menükarte war nicht verfügbar, so zum Beispiel Pasta Pesto, Pasta, Bolognese, Frühlings Avocado, alles mit Rindfleisch. Der bestellte Lachs wurde offensichtlich gefroren in die Pfanne geworfen, so dass ihr innen immer noch roh war. Es war nur Wasser mit Kohlensäure bestellbar, ohne Kohlensäure gab es nur noch gerade drei (!) 0.5 l Flaschen). Man ist uns seitens Hotel jedoch mit dem Preis entgegengekommen und hat uns einen Drink offeriert.
- Gustavo (10/5): Recondacion para que se hospeden - Si bueno Limpieza y comodidad
- ruth (8/5): -
- VERONICA (10/5): - La comida y la atención excelentes! La verdad todo me gustó
- Carlos (8/5): -
- Katherine (10/5): - Las camas muy cómodas, todo muy bonito, limpio y el personal súper atento, todos muy educados y excelente atención.
- Pablo (9/5): Excelente, cumplió mis espectativas - La habitación, el desayuno y las instalaciones de la piscina La cortina de baño de tela, seria conveniente que tengan una cortina de vidrio
- Carlos Andrés (10/5): -
- Fabiana (10/5): -
- VERONICA (8/5): - Desayuno bueno Atención del personal de la recepción. la habitación tienen olor a húmedo
- RENE MOSCOSO (8/5): - La atención al cliente, también el área de piscina muy limpio y temperada.
- Nathaly (9/5): Para q termine de ser Excelente - Están muy lindas las instalaciones El baño entre medio de la cerámica faltaba q le cepillen xq es blanco y se había recogido zarro
- Fernando (8/5): -
- Cato (10/5): - De receptioniste en al het personeel waren super vriendelijk. Verder ook heel mooi verblijf en genoten van de faciliteiten.
- José (8/5): -
- DvC (9/5): -
- María Beatriz (10/5): - The property was beautiful.
- Maria belen (9/5): -
- Diego (8/5): -
- Diego (10/5): -
- Jose (7/5): Good -
- Julie (7/5): Nice spa area, good breakfast, unfriendly staff. - The first room we were shown had a very dirty floor and the toilet leaked. The doorman did not offer to carry any of our suitcases even though we arrived at night in the rain with 2 small children and he could see we were struggling. He was the only staff member in the whole hotel. He wasn’t happy about having to look for another room For us. The other staff the next day were equally indifferent to us.
- Thomas (6/5): Fair - To close to the highway. It included breakfast but never read at 7. There was not coffee in the room or ready at the breakfast room. The staff acted a they were doing me a favor went I asked for something.
- Gallegos (9/5): Superb -
- Ricardo (10/5): Exceptional -
- Jessica (9/5): Superb -
- Leandro (5/5): It doesn't worth it! - It's a beautiful hotel, nice space in the room. This hotel is extremely expensive for what they offer. There was no heating system in the room, no table for placing a laptop for working and the water was hot in the beginning and then started to come out really cold.
- Alarcon (8/5): Very good -
- Carlos (10/5): Exceptional -
- Inge (10/5): Excellent stay - We have had an excellent stay in Hotel Spa Casa Real. Very clean and much attention paid to the design, staff are very helpfull and friendly, excellent food with good service and quiet neighborhood. Only thing was the distance to center of town was far too walk.
- Fernando (9/5): it’s a very nice place - the facilities and the rooms the tv are too small and not enough pillows available for king beds
- Natalia (10/5): Exceptional -
- Jethusan (9/5): Superb -
- Maria (9/5): Superb -
- Danielle (9/5): staff were amazing and very hospitable - beautiful and spacious room with jacuzzi tub the shower did not have hot water and the hose in the jacuzzi didn’t work
- Luis (9/5): Superb -
- Andrés (8/5): very nice , nice place , good food and very nice people - very nice place !! perfect for family room illumination
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