Serain Residences on 9 Hamilton Avenue
Location: 9 Hamilton Avenue, Gold Coast, au
Star Rating: 7.7 Stars
Property Type: Apartments
About this Property
Luxurious Accommodation in the Heart of Gold Coast
Experience the best of Gold Coast at Serain Residences on 9 Hamilton Avenue. Unwind in Style at the outdoor swimming pool and garden, stay connected with complimentary WiFi, and enjoy hassle-free parking. Revel in the Breathtaking Views of the sea and city from the property, just steps away from Surfers Paradise Beach. Indulge in the sauna, hot tub, and fitness centre for ultimate relaxation. Each unit offers modern amenities like air conditioning, flat-screen TV, and a fully equipped kitchen. With proximity to attractions like Broadbeach and SkyPoint Observation Deck, your stay promises convenience and luxury. Book now for an unforgettable stay!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Air conditioning
- Swimming pool
- Lift / Elevator
- Hot tub/Jacuzzi
- Sauna
- Non-smoking throughout
- Contactless check-in/check-out
- Television in common areas
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Exercise/lap pool
- Japanese garden
- Covered parking
- Swimming nearby
Rooms Available
-
Two-Bedroom Apartment
This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as city views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
-
Three-Bedroom Apartment with Ocean View
This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
-
Three-Bedroom Apartment
This spacious apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, a seating area, a dining area as well as city views. The unit has 5 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key access
-
Penthouse Apartment
This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- PINTO (10/5): - Fantastic
- Donna (3/5): - The apartment was great. Location excellent. The Q1 is a lovely resort however under Serain Apartments who manage some of the apartments provide lack of service, towels, basic things like salt & pepper. One set of keys for six people. Difficult access.
- Ian (7/5): -
- David (9/5): -
- Family (8/5): -
- HARTLEY (10/5): Apartment advertises luxury but expections were exceeded - Great location, pool area & facilities. Apartment was first class luxury from the minute you walked in.
- Gregory (9/5): - Great location in an iconic building. Check in was simple. The apartment was clean and in great condition.
- Karlee (10/5): -
- Ben (10/5): -
- Danielle (10/5): - Everything was 10/10 Nothing
- Alisha (9/5): A pleasant stay, with everything we needed. - The owners were extremely responsive when we had questions, the apartment was extremely clean and comfortable. The kitchen had all the cooking items we needed for our stay. The shower head had a defect and could not stay upright when in use. It requires fixing or replacing. There were only four bath towels, which was okay; however, we didn't bring beach towels as I thought they would have been supplied. It would have been nice for four beach towels to also be available.
- KIRAN (7/5): Good - Property didn’t had garbage bin 2nd bed room with twin separate bed was not comfier table tea coffe provided was not sufficed for 3 night for 4 people
- Nasrin (5/5): It was ok - N/A It wasn’t wheelchair accessible in terms of the bathroom
- Oskar (9/5): - The view was incredible almost around the whole building. I like that it has a balcony. It was very nicely furnished. All the rooms were very comfy and everything looked great. A bit on the pricier side. (However that’s what you’d expect for a sub penthouse)
- Ebony (10/5): Very nice apartment and enjoyed our stay - Very good location, close to restaurants and shops. The facilities were super nice! I feel like it could have been supplied a few more towels and soap.
- Fritz (7/5): - Key collection process. Cumbersome. Traversing to street level via lift was disjointed.
- Katie (5/5): Very un satisfactory, would not stay again - Location When we first arrived there was a car parked in our allocated parking space, we then had to sort our own parking out. The apartment was not clean. There were stains on the sheets, stains on the folded ‘clean’ towels. The floor was not vacuumed. There was pink drink stains on the kitchen floor under the kitchen island. The main toilet was turned off at the wall, once we switched it on we realised why, it leaked all over the bathroom floor covering the entire floor with water. This is obviously a known problem hence the reason it was turned off. Very disappointed and not worth the $700 for one night that we payed.
- Kerrie (10/5): - Exactly how it's described - great views, very comfortable for a family
- Kate (10/5): -
- Georgia (5/5): - Close to everything Toilet seat was broken Second room had no air con
- Kayla (10/5): -
- Michelle (9/5): - Great location and the apartment was nice and clean
- Anthea (9/5): Great - No issues. Great spot
- Dorpgim (9/5): Amazing room and location - Amazing location with tons of shops nearby and with an amazing side view of the beach. The room was clean and the blankets, pillows and beds were all relatively clean. Facilities are the star of the show, with two huge pools and a jacuzzi located inside. The room was great but there was one issue. None of the doors have locks so if you are there with family or friends it can definitely get a bit awkward. Also the en suite room is very weird as there's a window that connects the bedroom and the bathroom so the person outside can see inside the bathroom. Wouldn't be a problem if the en suite room had a lock.
- Ben (8/5): -
- Gisele (4/5): Great building facilities, disappointing apartment. - Location and swimming pool were amazing Broken chairs in the apartment, no Netflix or foxtel, bathroom door was broken, only one key was provided, meaning the whole family had to suffer with logistics to get in and out. Uncomfortable beds, all furnitures seems very cheap.
- Saori (8/5): -
- Tim (7/5): Good value for money and access to Q1 made it worth the stay! Would recommend! - Great location, good size apartment with fully equipped kitchen and enclosed balcony area. Access to Q1 facilities was also great 2 single beds in the tiny office-sized room wasn’t ideal. Shower flooded the bathroom a bit
- Srijana (6/5): -
- Nini (10/5): -
- Aeysha (7/5): Perfect minus the housekeeping incident - The views were beautiful, and the room was spacious and comfortable We got to the hotel at 3:30pm and there was still housekeepers in there (check in was at 3pm-10pm).
- Gavin (10/5): -
- De Guzman (10/5): Excellent - N/A N/A
- Chase (10/5): Amazing week q1 facilities were awesome couldn’t have got a better place to stay - Comfortable, good view with all the facilities, good chill and funny neighbours, amazing apartment overall Didn’t have a safe to keep cash in but doesn’t matter because everything else was perfect
- Talissa (9/5): -
- semat (10/5): - Everything was good It was a private a bit noisy
- Daniels (10/5): Amazing hospitality would stay here again very happy family - The location was perfect in walking distance especially with a young family
- gita (9/5): Excellent accommodation in Q1 building! - The location. It's far enough from the heart of surfers paradise (so we didn't get the crowd and noise) but walkable to get there. Love the facilies, the flat itself and the view from our place. Maybe the lift. It takes quite some times for the lift to come.
- Stephanie (2/5): Very poor -
- Demi (9/5): Superb - I liked how great the staff were with replying and accomodating us during our stay.
- Jack (9/5): Superb -
- Rhielly (4/5): Disappointing -
- Masoud (9/5): Superb -
- Ryan (8/5): Very good -
- Elissa (1/5): A very disappointing experince - The location of the property amazing. The ease to check in (only due to staying in a similar place, we knew how to find our keys) however the directions on how to get our keys and into our apartment were very thorough. The services offered by the Q1 i.e. the pool and spa were very nice. Throughout the stay we spoke with the host on most days regarding our grievance. Nothing was done to make our stay more comfortable. Upon checking out the host failed to respond to emails or calls. The manager and receptionist hung up mid conversations and were incredibly rude. We had a toddler staying with us and the apartments were not set up for her- despite being listed as child friendly. Having stayed at the Q1 before, I was hopeful we would be met with the same luxuries and elegance, unfortunately being part of the Q1 building, I would hope this doesn't too, tarnish the Q1 name. Issues we found: - Leaking toilet (On the first day), were told a plumber would come- they never came and continued to leak for our stay - Dirty clothes (From previous guests) in the washing machine - Dishwasher did not work and was full of mould and food - Glass on the floor - Dead cockroach's on the floor
- Shaun (9/5): Comfortable stay in awesome location - Great views. Great location. Comfortable living for the few nights we stayed. Apartment has just about everything you need. Dryer kept shutting off and some things a bit dated but nothing major.
- Wissam (7/5): Good -
- Bird (10/5): Exceptional -
- King (10/5): The views and amenitites were amazing, sad that I didnt book to stay another night, def stay again. - Location and views were sensational!! 100% would stay again, and I'm disappointed I didn't book to stay longer!! This is a random one, but there was no ice in the fridge lol
- Saroj (10/5): Exceptional -
- Susann (10/5): Exceptional -
- Rowida (9/5): I’ve stayed here before and love the apartments -
- Makenzie (9/5): Superb -
- Soo (10/5): Exceptional - Clean and good location
- Kokila (7/5): Amazing location, clean space, close to amenities but few small challenges - Location!!! Close to beach, close to shopping centres. The kitchen exhaust was not working, which made cooking uncomfortable. The AC control panel was badly damaged, and getting it to work was quite difficult. The check-in process felt unnecessarily complicated—locating the keys and opening the lock was a challenge, especially since the passcode was incorrect and the instructions were outdated. The lifts were frequently under maintenance, leading to long wait times both in the morning and evening. Overall, these issues impacted the comfort and convenience of the stay. I hope this feedback helps improve the experience for future guests.
- Iona (4/5): Expensive for what you got. - Location was great. Lots of broken items in the property, clean well was just not up to standard even the bedcover had blood stains on it.
- Blake (8/5): Very good -
- Narges (1/5): Bizzar experience in GC. - Nothing to like Unit was pretty old and dirty, broken appliances, and wifi didn’t work.
- Samir (6/5): Pleasant -
- Nicolas (9/5): Superb -
- Nurnikhman (7/5): Good -
- Helen (3/5): Verry very disappointing. - Great location and there was a seperate ensuite. Comfy lounge. Great pools. Bad instructions for the property all round. Wrong instructions for parking, wrong codes to property. No blinds to rooms and felt like sleeping under a light all night. Wifi or remote to TV didn't work. Showerhead did get fixed day 3 in the premises along with Wifi. Tried to fix remote but it didn't work. Very disappointed as no open balcony and no blinds on balcony adjoining third bedroom so no privacy whatsoever. No blinds to bathroom onto bedroom. Very light shade blinds in other rooms. Had to go and buy an eye masks. Beds are positioned to look at city> What the? When you have a beach to look out at. Not well furnished and very basic. No milk or shower get provided.
- Ben (10/5): Exceptional -
- Acton (7/5): Good -
- Elizabeth (8/5): Very comfortable, great view, happy and will stay again! - Loved the street we were on, very quiet and away from the hustle bustle. Loved the beach was a 2 minute walk across the next street. The doors for the laundry part were very strange. I wasn’t able to pull them out and had to ask my husband for help- but we noticed there were chips in the door, I’m guessing from previous people who tried to open the door. There should be just a normal opening door there - or even have the sliding door for the small bedroom study there be able to close and just a curtain or something over it.
- Kylie (8/5): Very good - Great location. Lovely view. Comfortable beds. Looks a bit tired inside. Could do with a freshen up.
- Damien (10/5): The room was clean and the views were impressive. A very enjoyable stay. - Fantastic room, stunning views Not a single thing - The room was awesome.
- Deneille (10/5): Exceptional - Location, views and size of property Nil
- Christine (7/5): Good -
- Kotini (10/5): Exceptional -
- Rina (9/5): Superb -
- Psirris (10/5): Exceptional -
- Toni (9/5): Superb - Location
- Matthew (1/5): Bad -
- Van (7/5): Good -
- Drew (1/5): wasn’t happy at all - nothing everything the room was filthy. i have complained and nothing is being sorted wouldnt recommend to anyone. i have photos of the place crumbs and food on table and ground mould in the shower ect. not up to standard at all and not what i expected for 485 for 1 night!
- Stuart (8/5): Very good -
- Andreas (7/5): Good -
- John (7/5): Good -
- Romald (6/5): Pleasant -
- Marcus (10/5): Did not want to leave - Location - Everything within walking distance. Tram right outside the building. Room - loads of space in the apartment. Views - amazing views outside every window.
- Maria (9/5): Superb - Clean room nice view None
- Daley (10/5): The stay was great. A lot of space . Easy access up and down elevators considering it was a long weekend . Clear instruc - Very spacious and clean
- Campbell (10/5): Exceptional -
- Natalie (8/5): Great property. Comfortable very central walking distance to everything we needed. Great facilities - The location and facilities was great The unit itself needed some up keep. The dishwasher did not work and microwave was a bit broken. Property could have been cleaned better upon arrival especially the bathroom
- Ash (10/5): Exceptional -
- Tracy (5/5): Our weekend was great but for the amount you pay for that appartment it should have been better. - The location No one to ask and answer questions. It wasn’t cleaned properly and there were dirty towels left in washing machine. There were no extra pillows or blankets. And water leaks throughout the apartment.
- Jordyn (6/5): Our stay at was pleasant and had all the basic amenities we required :) - Good central location and close to the tram. Poor communication regarding the check in process and maintenance required on the dishwasher during our stay - we had maintenance people show up with no warning. Our fob keys also didn’t work half the time to get into the room, requiring us to wait 5 minutes while it reset or seek help from Q1 staff.
- Joel (1/5): Skip this one - The view was good. Dented fridge as you walk in. Shower head fell out of the socket just missing a child. No wifi and no one came to fix it. Cracked sink stained walls. Had to ring up them up to get them to send me how to get keys. All in all worst accommodation
- Liam (10/5): Exceptional -
- Daniel (8/5): Very good -
- Kelly (8/5): Loved it. Would recommend to anyone to stay there. Would stay again ourselves. - Very central, clean spacious modern facilities. Great views. Lots on offer around the facilities also. Lil bit maintenance needed in the apartment we stayed in, extra towels would of been great but overall was great for a 3 night stay. 😊
- Allessandra (3/5): Facilities appear superficially nice in the ad but are bad in person. - The location of the property is good and the hosts are responsive. The couch was very comfortable for a movie night! The shower curtain is mouldy and made the shower smell, there is no shower door so the curtain blows into you when you shower making the experience gross. They gave us 1 1/4 toilet rolls, so I had to go out and purchase more. The dishwasher malfunctioned on the first day when we were not even at the property and we were advised to turn it off, so we had to hand wash all dishes on vacating which was inconvenient. The door to the second bedroom did not floe so the sun woke everyone up in the morning despite closing lounge room curtains. The microwave moves every time it is opened and it is a hassle to get it back into the right position. The mirror was duct taped and random doors and shelves were missing to the TV unit. All of the small flaws left us uneasy during our stay wondering if we would be charged so we noted everything down, which made the trip start off uncomfortably.
- Georgia (6/5): It was ideal location and good pools - Spacious The blinds are definitely not block out and the third room has no blinds from the veranda part. The dryer is old and needs replacing and drains are stinky needs cleaning. Bathroom door also didn’t lock which not ideal with young children.
- Yvette (9/5): Great location, views and bathtub! - The view and the no of beds No fans and the blinds are so thin it’s very bright. The 3rd bedroom lacked blinds and privacy as it’s a conversion.
- Pradhan (6/5): It was beautiful - View Sink was broken and there was leakage in the sink (second bathroom). 1 of the dishwasher wasn’t working .
- Vas2013 (7/5): Good -
- Kanwarbir (7/5): Good - Location was good close to beach. Check in and check out was easy and availability of parking. The property wasn’t clean. It wasn’t ready for check in and was 45 min late.
- Zac (8/5): Nice Goldy Appartment - Lovely room and very nice views from Main Bed and Balcony. Keys were hard to find and at a convenience store around the corner. There is no help from reception due to it being a private residence.
- Caylee (1/5): I would not stay again. - The location was good, staff communication was good and the facilities of Q1 were great… It was very dirty, the pictures are not what it looks like. It is super run down, the walls are cracked/damaged. The carpets were not vacuumed, in the 2nd bathroom behind the door were monstrous amounts of black hair, absolutely disgusting! The couch was filthy and so dirty! I had my baby on the couch and whilst adjusting the couch pillow I found an empty cocaine bag….really not acceptable at all.
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