St Georges' Terrace

Location: 21 Saint George Wharf, London, gb

Star Rating: 7.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Terrace
• Non-smoking throughout
• Invoice provided
• Free wired internet
• Internet access
• Covered parking

Rooms Available

• One-Bedroom Apartment

  This spacious apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which is fitted with a refrigerator, a dishwasher, kitchenware and a microwave. Boasting a terrace with garden views, this apartment also offers a washing machine and a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Electric kettle
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

Guest Reviews

• Michael (1/5): DO NOT STAY HERE! - The property was booked from 13-16th may. I wasn’t given access to the property until the afternoon of the 14th. No contact from the property except for automated messages. On arrival at the flat it hadn’t even been cleaned with the beds slept in and the place a mess. It’s now the 23rd and the property wont respond and refund me for the night I didn’t stay at the property! Pretty awful. Highly recommend not staying here
• Richniel (9/5): -
• Billy (1/5): SCAM!!!!SCAM!!!!SCAM!!!! - DO NOT BOOK THIS PROPERTY ITS A SCAM SENDS YOU TO A LOCATION TO COLLECT KEYS AND THE CODE HE GIVES YOUNIS INVALID SCAM!!! SCAM!!! SCAM!!!! SCAM!!!!
• emanuela (8/5): - Ottima la posizione, vicina sia alla metro che alla fermata del bus. C'erano pochi asciugamani, e il divano letto inadeguato per due persone. Mancava di accessori, come phon, attaccapanni.
• Erin (7/5): Nice spacious flat in a good location - Lovely view and flat in a good location. The shower was cold and would not heat up
• peter (1/5): - Impossible to Nswer this. I couldnt get into the the property as the onwers cleaner took the property key with them. It was very difficult to get in contact with them. I am unable to review the actual property but my families experience was so bad it directly impacted other plans. Over 2 hours later than planned we still had no access to the property and it meant we had to book into a hotel to ensure we could complete the rest of our planned evening. We did everything we could to give them a chance to resolve it but it took too long and we were forced to make other plans.
• Seyed Mohammad Amin (8/5): - Thanks
• Carl (8/5): - There was quite a good view, nice location would have been a nice walk down Thames if a bit better weather. Even though keys were not at pick up shop was assisted to property by phone. Property was nice and warm ( winter stay )
• Tia (2/5): - Location was great Bad communication probably because it was holiday period we couldn't access for over 2 hours and they seems not really bothered or apologise
• fiona (1/5): I didn’t stay there. Do not book it will ruin your trip. - Nothing because I didn’t even make it there! There was no reply to any attempts at communication, no code sent for the lock box and then an email saying I didn’t turn up! Luckily I had already figured out that this was going to happen and booked elsewhere but according to booking.com I am not entitled to a refund and should contact the host who doesn’t reply to messages anyway! Shocking treatment and should not be allowed on this site What property????
• Steven (4/5): A pleasant place to stay but a few improvements needed - The apartment was good size and looked very modern and clean. A good location There was a few broken facilities and we could have done with a kettle rather than a coffee machine. Limited resources like toilet roll, tea towel, oven cloth but this is very minor as shop very close
• Gareth (1/5): After receiving instructions on how to collect the kets from a newsagents 15 minutes walk from the appartment we arrived - SCAM do not book! SCAM do not book!
• Ula (1/5): - If I’m being honest, there was very little I liked about the stay. The only positive aspect was the location. However, due to the issues with the flat and the lack of communication, I wasn’t able to enjoy it properly. I had an appointment at 9:30am and had emailed both Booking.com and the host to request a late checkout until 12pm instead of 11am, but I received no response. This meant our stay felt rushed and added to an already upsetting experience. We stayed in this flat on 1st January, and unfortunately the problems started from the moment we arrived. Although access instructions were sent, there were no clear directions on how to enter the main building. This resulted in us spending around 40 minutes outside in the cold trying to figure out how to get in. We had just completed a five-hour drive with my children, so this was extremely frustrating and exhausting. To make matters worse, I had to call Nick seven times with no answer. He only picked up on the eighth call, which significantly delayed our entry. Prior to arrival, I had called to ask about parking and was reassured that parking was available. However, it was not mentioned that it costs £44 for more than 12 hours, which felt misleading. The flat itself is only suitable for two people, not a family. While it is advertised as accommodating more guests, one sofa bed was completely broken, and the other was uncomfortable and impossible to sleep on. When I raised this, I was told to use an inflatable air bed, but there was no space in the flat to set it up, and after a long journey this was completely impractical. There were also issues with cleanliness and bedding. There was only one extra duvet, despite four of us staying. The duvet did not appear clean, and when I asked about covers, I was directed to a storage area that contained wet towels left by previous guests, which was unhygienic and unpleasant. The kitchen items were in the dishwasher but had not been washed, meaning everything was dirty and unusable. The only positive aspect of this property is its location. Other than that, it was a very upsetting experience, especially for a family. I paid £262, and honestly, the flat does not justify even half of this price. I would not recommend this property for families.
• Mosengo (10/5): -
• Corie (5/5): - Location was stunning we had problems with thr facility’s I was running a bath and there as not hot water in the bathroom or the sinks which was abit annoying as I wanted a relaxing bath and couldn’t we had problems with thr facility’s I was running a bath and there as not hot water in the bathroom or the sinks which was abit annoying as I wanted a relaxing bath and couldn’t
• Umberto (8/5): C’è un po rovinato sedia anche altri un po rotto -
• Siddiq (4/5): - Location No hot water i called a few times for this issue. Sofa bed was rubbish. Didnt even feel comfortable lack of communication from staff. Didnt feel welcomed.
• Alina (3/5): Not great - Good location and nice view from balcony Very outdated apartment, everything was falling apart. Sent check in details late, booked for 3 people but was only provided 2 towels and no bed sheets for the 3rd person.
• Suzanne (7/5): -
• Fatma (1/5): - To Booking.com, I paid around £300 total for two bookings, and both left me stranded. The first had me waiting from 1 PM to 5 PM in the rain and cold, moving from a café to the door, with no code provided. Eventually, I was told to walk 15 minutes to a bar for a key, only to receive an email saying I couldn’t be accommodated. The second place was entirely unfit—broken, incomplete, and inhabitable. By 8 PM, after 6 hours of searching, I ended up in a charity’s international student accommodation. I demand immediate full compensation for the £300. Place it directly in my wallet balance. I am traveling to London tomorrow and need to book a real, reliable hotel for one night. I will not tolerate a repeat. Make this right now.
• Dinnall (7/5): Treasure Hunt - The area has a great mix of convenience and calm ...close to shops, cafés, and the river, yet still peaceful enough to feel relaxing. Overall, the location was one of the highlights of my stay. It was my first time in London, so navigating to collect the key was a bit confusing. I got lost on the way and, even with Google Maps, had difficulty locating Kestrel House. After walking around for quite some time, a kind man in a nearby car park was finally able to assist me. The place itself is lovely, but I was exhausted by the time I arrived.
• Cheryl (3/5): Awful experience - Location Broken beds, no enough bedding, towels, Broken pull-out beds, which made them extremely uncomfortable, dirty floors under the pull-out beds curtains hanging off the rail
• Ben (1/5): Avoid at all cost - Nothing was good about this place. Poor communication. Filthy, old and worn out furniture. Terrible smell which was mould from the apartment. No hot water at all. No washing machine as advertised. No free toiletries. No spare linen just 2 very thin tiny towels and no bathmats which wasn't an issue as couldn't shower anyway. Mould in bathroom grout and silicone. Communication with the owners was atrocious Nothing was good about this place. Poor communication. Filthy, old and worn out furniture. Terrible smell which was mould from the apartment. No hot water at all. No washing machine as advertised. No free toiletries. No spare linen just 2 very thin tiny towels and no bathmats which wasn't an issue as couldn't shower anyway. Mould in bathroom grout and silicone. Communication with the owners was atrocious
• Collette (4/5): - Location The fact that 3 out of the 4 pullout beds were broke, and even if they were all in usable order there wasn't enough room to pull them all out
• Cento Consulting Ltd (10/5): -
• Jeevahan (8/5): -
• Joseph (7/5): - Great location, close walk to the station and it was great to have a balcony to see the Thames. Well laid out good size apartment. Water was not warm the majority of the time, the sofa beds leg was broken and had seen better days.
• Beth (7/5): Good value and but needs a lot of improvement - Location is great Cleanliness of the apartment is not up to expectation
• Mehrdad (7/5): - The apartment offers a pleasant atmosphere overall, creating a comfortable living space. However, the sofa beds currently available are not up to standard and are unusable. It would significantly improve the experience to replace them with functional, comfortable options. Additionally, the provision of better quality towels would enhance the overall guest experience greatly. Addressing these issues would make the apartment even more appealing to potential renters. Old towels and old furniture; sofa beds unusable.
• Pascal (2/5): London war super, die Unterkunft für den Preis ein Witz. - Die Lage war super. Das war allerdings auch das einzige was gut war. Bitte fahrt nicht in diese Unterkunft! Das Apartment ist niemals für 5-6 Personen möglich. Die Ausstattung ist eine Frechheit. Die Betten sind keine Betten, alles ist kaputt oder funktioniert nicht. Das Badezimmer fiel komplett auseinander die Dusche lief nicht ab und der Eigentümer/Vermieter hat auch nicht geantwortet. Er hat unsere Nachrichten einfach ignoriert.
• Dilger (8/5): -
• Ian (10/5): -
• Jill (5/5): Has potential to be very good. But … - Good location. The apartment has the potential to be very good. But … Lack of communication from the host Nick. The apartment was advertised as being able to accommodate 6 people with 2 sofa beds in the living room. I assumed these were 2 doubles. We were a family of 4 adults and I wanted to use both of these so just after booking I messaged on Booking.com. No reply. About a week before our stay I read reviews that said the sofa bed was broken and there had been no bedding. I messaged again on Booking.com. No reply. I messaged on the phone number given after booking. No reply. I messaged on the current phone number given on Booking.com. Yes you’ve guessed. No reply. On the morning of our stay I received a message asking what time I was arriving. I had given this information in the previous 3 messages, but my queries were still not answered. I replied and asked about the sofa beds again. There was no reply until after I received the check in information. It stated “We have two double air mattresses that can be used.” This was very disappointing. It was not what we thought we had booked! On arrival at the apartment we were further disappointed. It is a beautiful apartment and was clean but hasn’t been looked after by previous guests and the host hasn’t rectified any of the problems. I could list these but it sounds like the previous reviewer has sent a detailed list to the host. There is absolutely no way we could have used both double air mattresses. There just isn’t the floor space. We struggled for space with 4 adults. You definitely could not accommodate 6 adults and there is only enough mismatched crockery for 4. It certainly wasn’t particularly comfortable for the 2 adults in the living room. Be aware there are no hand towels and the advertised toiletries are one bottle of hand wash. In the morning we struggled with the hot water. It wasn’t very hot and there wasn’t enough for 4 of us to have a shower. I messaged again before we went out. Nick doesn’t appear to have even read the message so obviously we never got a reply!
• Aaron (9/5): -
• Winch (9/5): It was very good for our family trip to London making memories together thank you. We hope to come back again - Location and comfortable accommodation No plugs for sink or bath . One of the sofa beds leg weren’t attached properly had to keep adjusting.
• Richard (6/5): Excellent location with no frills - Great location and size for a grown up family Tired and lack of anything useful to make the stay better. No antibacterial spray, tea towels or kitchen roll to keep it tidy and clean. Tatty towels, dirty grout and silicone in bathroom, and fan not working as well.
• Malik (1/5): Great location, uncomfortable stay - The location was great. The floor was very sticky and unclean. The bed was very old and uncomfortable; it looked like you were sleeping on the floor. It was very hard to find the apartment, which took me one hour. You have to pay for parking hourly to stay there.
• Javier (10/5): Inmejorables vistas - Una terraza con unas vistas impresionantes accesible puedes ir a hacer deporte a la orilla del Támesis volveré sin duda Nada
• Spencer (1/5): Terrible - The worst stat I’ve ever had and this spoilt the weekend taking my family to London for the first time. - The location next to the river Thames Bed was horrible, the place didn’t smell clean, the furniture was not in good order. The place want well equipped for a family. There was no kettle, the coffee machine didn’t work. The door handle fell off.The fridge was left switched off. The curtain rail had fallen off. The walls were dirty and stained. The shower area wasn’t well kept. One towel left for 5 people.
• Keyhani (1/5): Worst experience. Broken queen bed, broken sofa beds, extremely dirty pillows.i don't recommend this place to anyone -
• Elaine (1/5): Beautiful flat with.view just a shame nothing works. - Beautiful property and view if only everything was fit for purpose Bed settees didn’t work. One had only one leg the other no legs (they were in a drawer) so impossible to lay out and straighten. The middle section rested on the floor. The other very wobbly with only one leg! Main bedroom one mirror door wouldn’t budge. Bed had a huge dip in the middle. Curtains and blinds broken. Sink slow to drain. Only shampoo and hand gel when toiletries supposed to be provided. Poor quality towels. Door handle comes off in your hand so difficult to operate. Shower head unable to move as pole comes away.
• Sharon (3/5): London apartment - Close to attractions The bed was so old and very sunken I have a disability and struggled to get out up off the bed once I had sat down, I suffer from a bad back and was in a lot of pain we slept on the sofa the second night but that was not very comfortable.we did not get any sleep. The bed was that bad even my grandchild couldn't sleep in it. Strangely there wasn't a kettle to make a cup of tea, I had to use the only pan with a handle to boil water. The most worrying was the handle on the front door it kept coming off in my hand and not very easy to get back on meaning we couldn't get out of the property, I messaged what I believe is the property manager Cloe, I had been communicating with her since the booking but up to now three days later no reply to my message clearly not bothered now they have my money for all they know we could still be stuck in the apartment. If there was a fire people could be locked inside the apartment. The wardrobe doors are falling off. When we arrived at the property we struggled to get our cases in the hall as there was a big box left there. The second day I had to bring in another big delivery that had been left at the front door, because the janitor was complaining at me to move it saying it could not be left in the hall, the owner clearly knows this as the janitor told me so, they clearly made the order knowing I or someone else staying there would have to bring it in. This left the hall in the apartment very tight. Not very safe at all. This apartment is needing some up grades and repairs starting with a new bed no one could get a night's sleep in the one that's there now. Not sure it would be big enough to sleep the advertised 4 people it's quite small, It's a shame the apartment looks lovely and looks like the photos on the booking until you come to look closer.
• Mohd (4/5): The place is not clean and furniture is not good enough and clean -
• Krisacz (8/5): Great location, but the apartment is a bit tired and worn from frequent use. - The location was excellent – Vauxhall offers great transport connections, with a train station, underground, buses, and even riverboats nearby. Many key places in London are also within walking distance. The main issue was with the sofa – one of them had been broken by previous guests, and unfortunately, we discovered this on our first night. I got in touch with Nick, who suggested using a mattress that was stored under the bed in the bedroom. However, placing the mattress on the floor made it difficult to move around the apartment, so we ended up combining another couch and part of the sofa to create sleeping space. It wasn’t very comfortable. What I definitely missed were bed sheets – there was nothing provided to cover the sofa, which we used as the third and fourth beds. That felt unhygienic and was a significant downside. Additionally, there were no basic toiletries like soap, but luckily there’s a Tesco nearby, so we were able to sort that out easily.
• Adele (8/5): Great place to stay in Vauxhall - Great location and very nice flat. Will stay again Towels were poor quality and no hand towel but everything else was great
• Judit (6/5): Definitely not for 5 people - Location was excellent, the flat is clean. We booked for 5, but only one bed was made whn we arrived. Had to call the host for extra bedding. The sofa beds were broken, and even though they came and kinda fixed them, they collapsed again. There was very little soap left in the bathroom, all in all it was a very uncomfortable stay. Maybe for 2 ppl the flat is better.
• Michael (9/5): Superb -
• Eleanor (9/5): Superb -
• Hannah (5/5): Suitable for a night, more so for a couple. - The location was great, check in was smooth and easy. The apartment is more suitable for a couple rather than a family in my opinion. Kitchen has the essential items you need for a stay. After reading reviews we checked there would be extra bedding for the sofa bed and were reassured yes. On arrival there were no spare sheets, only duvet covers. The bedding itself is old and wasn’t very clean. Towels were very small and old too. Sofas not clean and cigarette butts on the balcony when we arrived.
• Katy (5/5): Great location but needs not catered for - We booked for 5 people however the sofa beds weren’t made up. There was insufficient bedding available and no duvet/pillow covers. The pillows available were stained. The sofa bed was really uncomfortable.
• Derek (8/5): Pleasant stay and good value - Was very clean and good size apartment with nice view Finding it and getting in as was dark when arrived and no light outside building to see keypad
• Hakim (10/5): Exceptional -
• Kit (7/5): Good -
• Vicki (10/5): Exceptional -
• Jalil (10/5): A very comfortable luxurious stay. - The instructions didn't work as I called up to the flat but no one answered but I was let in by another resident and access to the keysafe was very easy.
• June (9/5): Superb -
• Chris (6/5): Pleasant -
• Laura (8/5): Very good - The location really makes this place incredible. So great to be right next to the river and, travelling with a wheelchair user, this made getting around enjoyable. There isn't a great deal of supplies in the apartment, like soap or dishtowels. Those small things make a difference when you are in a self-catering place. But, these are only small inconveniences that didn't shade the experience much.
• Helen (9/5): Will stay here again - The location was excellent for what we needed close to tube and uber water taxi right outside The plug got stuck in the bath
• Clare (4/5): Underwhelming and desperate to get home for a shower - Location The heat in the property was unbearable and the thermostat would not go down Hot water not hot enough for bath Sinks didn’t drain away Unpleasant smell throughout Appartment Bed not very clean Duvet threadbare and lumpy Blind broken No “free toiletries” Towels so small more like flannels No tea towel or even kitchen roll All felt underwhelming and not what we had hoped for
• Jeet (10/5): Exceptional - location 👌
• Tim (10/5): Exceptional - Location was perfect, right next to the river thames which you can board on a boat around the city!
• Tracie (5/5): The flat was nice but I was very disappointed with lack of hot water and general lack of essential items. The towels wer - The location was good but unfortunately a lot of noise from the road We had issues gaining entry. There was no hot water for a bath or shower. The kitchen was poorly equipped not wine glasses very little cooking equipment
• David (10/5): Exceptional -
• Nikola (4/5): We only stayed lesss then 7 hours, very poor for the value of money we paid. - Property has great location Property was not ready for 4 people as ordered. We arrived at 2am and there weren’t enough bed linen to prepare for the second bed. Also there was no hot water in the shower in the morning. I messaged to the owner and received no response to the issues mentioned.
• Ali (1/5): Bad - Location We booked for a family of 6 but there were no blankets and pellows for 6 people plus the things available were unclean and torn
• Daiga (6/5): Pleasant - Perfect location. Spacious apartment. Nice terrace with a view to the river. No hairdryer, but host arranged after request. We were 4 persons, but bed linen only for a couple, host arranged after request. No kitchen towel available (either paper or cloth).
• Lukas (5/5): Passable - Really cheap for London. Great location (1min walk to Vauxhall station). Good value for money for up to 4 people if willing to accept some drawbacks. - booked for 6 people. Only had bedding and towels for 4 people. - apartment is generally too small for 6 people (1 bed, 1 sleeping sofa, 1 old worn-out mattress). We had to rearrange the furniture to somehow fit the mattress on the floor) - wifi did not work. One power outlet did not work - not really clean (mould in bathroom, sofa and mattress dirty) - no hairdryer, even though on booking it explicitly said one would be available - communication with host was difficult
• Festusjazzman (5/5): Passable -
• Owen (8/5): Very good - The flat was excellent - very spacious and comfortable. Unfortunately the key broke in the lock, leaving me locked out - however the host was extremely helpful and came out to provide me with a new key, at quite a late hour.
• Sebastian (9/5): Superb -
• Diana (5/5): OK - Public transport close by the apartment. Cleaniness
• Lynda (5/5): Nice location but find somewhere else to stay if you want to be round the area - Well located with a sideways view of the Thames from the balcony. A nice walk down the Thames from Southbank. No bedding left for sofa beds despite repeated requests for it after reading other reviews. Searched for bedding and perhaps it was in one of the numerous pillowcases stuffed with dirty bedding in the cupboard. Managed to find a duvet cover each to sleep in which led to no sleep. The double bed had a duvet cover for a sheet. Had to ring for the checking in details at 4.20pm.
• Andrew (6/5): Pleasant -
• Shazad (10/5): Exceptional - Everything the apartment is amazing the location is great!!! The host is always amazing used this property many times always make us feel welcome
• Tamunonengiyeofori (4/5): Location good but general stay wasn’t too pleasant - The location of the property was really good. Prior to check in the host was responsive. They told me check in was at 4. I was at the property at 4:20 but I didn’t get instructions for check in until past 4:30pm which meant I had to wait for over 30mins before I got access to the property l. The number provided was unreachable and no one replied to my WhatsApp. The house was quite clean but had a damp smell like a wet rat. Which put me off. The WiFi was really poor and the only thing I could do was stream YouTube. The hot water shower didn’t work in the morning so my husband and I had to shower lukewarm water. The apartment is facing the road was it was a bit noisy throughout the night, but I could live with that. In general it was not too bad but I didn’t love my stay.
• Pamstar (8/5): Perfect Location bit warm in the apartment - Location great for travelling to the US embassy Struggled to find the building and didnt receive details from booking.com until the following day so had to contact the host for entry details.
• D (7/5): Good - Good location and modern building Difficult to find and issues with accessing parking. More detailed explanations would have been helpful.
• Trudie (6/5): okay for a night - location internet did not work and cleanliness sink taps in bathroom need descaling , fridge smelt because it was switched off and the sink in kitchen sprayed water everywhere . Also medication in a draw not appropriate
• Mohamed (7/5): Fantastic Location for a family stay - Full marks to the location ! Easily accessible via bus/tube and just 30 mins walk from London eye. Really nice apartment with a good view (of the road and Thames from the balcony). We were allowed to drop in the luggage around 12pm, even though the check-in was at 4 pm. Best place to stay with family if you're visiting London. The amenities are sufficient but the microwave was not working. Our stay was booked for two nights with six persons including kids but it seems the cleaning staff who were responsible to leave sufficient sheets/pillows got it wrong and sheets were provided only for the bedroom and not for sofa beds. But the host was responsive even late at night and provided the required items the next morning. The sofa bed is not suitable for tall people.
• Andrea (10/5): Great stay by the river - Perfect location for the place we visiting, great views and well equipped. Nothing
• Christopher (8/5): More positive than negative - Location, modern, balcony and good decor Cleaning of mould in bathroom, microwave not working, sink tap leaking a lot, lack of bedding for sofa beds, no T towels
• János (9/5): Superb -
• Christian (8/5): Very good -
• Raj (1/5): Bad -
• Roger (5/5): With a few minor improvements it is a great place to stay - Great location Unfortunately we stayed when the weather was really hot but we weren’t able to open the bedroom window more than a couple of centimeters as they blind is mounted in the way, we also had a shortage of linen for the beds.
• Joan (10/5): Exceptional -
• Michal (8/5): Very good - Location, location, location. Clean and new. I was not able to control the temperature in the room.Maybe it is my fault I don't know.
• Evelin (6/5): Would not recommend for a families requiring kitchen facilities. - The location is brilliant, close to train and buses We booked the apartment for a family of 5 however it was not equipped with enough towels and pillows which we had to ask. I think that apartment is ideal for one or 2 persons not wishing to use the kitchen for meals. Microwave was not working, no soap for dishwasher, no coffee provided for coffee machine.
• Derek (10/5): Exceptional - Location, ease of access, well appointed The microwave didn't function, and we didn't get a reply for help
• Dani (10/5): We stayed here for a one night stopover in London. The property was easy to find. - It was a lovely clean and comfortable space for a quick stop over in London. The owner was extremely helpful. Nothing
• Elena (9/5): Superb -
• Rhiannon (5/5): Passable -
• Mark (8/5): Great place, 👍 - Apartment was great Initially finding the qprtment, also 4pm check in
• Rana (10/5): Exceptional -
• Diane (10/5): Exceptional - Slightly difficult due to size of complex Was perfect
• Maria (9/5): Superb - The location is perfect
• Keith (9/5): Very happy. - Convenient location, warm, calm, easy to access. Well described on the website All good
• Ning (8/5): Very good -
• David (6/5): The KESTRAL HOUSE flat isn't bad value, it was clean, but a bit all fur coat and no knickers. - The location was great, superb. The flat itself was great and clean. The shower was good, powerful. The furniture and bed was comfortable. The unacceptable element was actually trying to get in! we were told that the access details, including the specific address, would only be given when the cleaning team had finished on the day itself. We were promised to be told by 4pm, we weren't and this caused some anxiety. make sure your phone is fully charged waiting for the details to be sent! you have to get in touch with them and ask, they don't let you know as a matter of course / courtesy. The cloak and dagger secrecy around the precise address is crazy! for future reference for anyone in the same position, go up the steps and path next to tesco express and then look for 'Kestral House' The flat was still being cleaned when we got there! the (very friendly, pleasant) lady left in a hurry once we entered. The issues with the place, other than that, were as follows; The microwave didn't work, seemed to have been disabled in some way, the lounge lamp didn't work, there was no plug for the bath, there were no tea towels, two wet dirty cloths were left under the sink (no others available), old opened food had been left in cupboards, some of it obviously going off / mouldy, there was mould around the bath seal, underneath the shower, toilet flush didn't work properly, toilet lid was loose, dirty laundry from previous guests had been left in a bag in a cupboard.

Photos