Krystal Grand Puerto Vallarta - All Inclusive
Location: Avenida de las aguilas s/n Zona Hotelera Norte, Puerto Vallarta, mx
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious All-Inclusive Stay in Puerto Vallarta
Prime Location: Situated just 200 metres from Playa de Oro, Krystal Grand Puerto Vallarta offers convenience and easy access to the beach. Villa del Mar Beach and the Convention Center are also nearby.
Top-Notch Amenities: Enjoy a fitness centre, outdoor pool, and a garden terrace during your stay. Indulge in delicious meals at the on-site restaurant, while the kids have a blast at the club. Free WiFi and room service add to the comfort.
Comfortable Accommodations: Relax in rooms with private bathrooms, showers, and complimentary toiletries. The 24-hour front desk ensures all your needs are met promptly.
Experience a lavish holiday at Krystal Grand Puerto Vallarta - All Inclusive. Book now for an unforgettable getaway!
Important Information
A deposit may be required at the property.
Policies
Check-in: 04:00 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Hot tub/Jacuzzi
- Kid meals
- Adult only
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Process in place to check health of guests
- Cooking class
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Beach umbrellas
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Concerts/live shows
- Clubhouse
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Beach toys
Rooms Available
-
Deluxe Ocean View Double
The spacious twin room has a private bathroom fitted with a shower and a hairdryer. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Deluxe Partial Ocean View King Room
The spacious double room features private bathroom equipped with a shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Deluxe Partial Ocean View Double
The spacious double room has a private bathroom fitted with a shower and a hairdryer. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
-
Deluxe Ocean View King
The spacious double room features private bathroom equipped with a shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Junior Suite Hacienda King
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony with garden views, this suite also offers a mini-bar and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Smoke alarm
- Window
-
Junior Suite Hacienda Double
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also offers a mini-bar and a flat-screen TV. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Smoke alarm
- Window
-
Deluxe Resort View Double
The spacious twin room has a private bathroom fitted with a shower and a hairdryer. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Junior Suite Hacienda Pool View King
The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a balcony with pool views, this suite also provides a minibar and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Bottle of water
- Smoke alarm
- Window
-
Junior Suite Hacienda Pool View Double
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with pool views, this suite also offers a minibar and a flat-screen TV. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Bottle of water
- Smoke alarm
- Window
-
Junior Suite With Private Pool
This suite provides a private pool. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a flat-screen TV, a minibar, a coffee machine, a wardrobe as well as pool views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Private pool
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Bottle of water
- Smoke alarm
- Window
-
Junior Suite With Terrace
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. Featuring a terrace with pool views, this suite also provides air conditioning and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Terrace
- Toilet paper
- Bottle of water
- Smoke alarm
- Window
-
Jr Suite Balcony Double
The spacious twin room features a private bathroom equipped with a shower and a hairdryer. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Deluxe Resort View King
The spacious double room has a private bathroom fitted with a shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Junior Suite Balcony King
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Jr Suite Jacuzzi King
The hot tub is the standout feature of this suite. The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
-
Junior Suite
This suite provides a private pool. The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Private pool
- Toilet paper
- Bottle of water
-
Jr Suite Jacuzzi Double
This suite's standout feature is the hot tub. The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The unit offers 1 bed.
Max Occupancy: 4 (3 Adults)
- Shower
- Hair dryer
- Toilet
- Private bathroom
- Toilet paper
- Bottle of water
- Cots
Guest Reviews
- Rizo (10/5): -
- Javier (7/5): Que poca etica - No me gusto que pague mas cara la habitacion por tener tina de hidromasaje jacuzzi y no funciono por mas q lo reporte no lo pudieron arreglar pague casi 300 dlls mas que por un cuarto normal y no lo disfrute nunca sirvio y no me regresaran mi dinero
- Fabiola Cortes (6/5): - Q nos permitieron ir al hotelnde al lado hacienda solo para adultos ...hermoso el.lugar y las instalaviones La alberca muy cochina parecia nata, no hay sombras en el area de la alberca, casi no hay plantas..tanto cemwnto sin sombrillas es muy incomodo. La comida muy mala.
- pedro (10/5): - Everything Nothing
- de Idler (7/5): - No funcionaba bien los aires y en el día había muchísima gente como daypass
- Valeria Ulloa (10/5): - Todo La vista de mi habitación
- Michelle (7/5): -
- Yolanda (9/5): Service good - Kindness service Not many employees
- Simon (10/5): -
- Uri arturo (10/5): - La facilidad para acceder a todo
- Nataly J. (4/5): No vale la pena. - Excelente servicio por parte de los meseros en el área de playa/alberca, y el buffet está muy rico siempre. El resto del servicio pésimo, nunca tuvieron toallas para entregarnos, nunca pudimos reservar en los restaurantes por que dan preferencia a los extranjeros.
- Gloria Leticia (6/5): -
- mariano (5/5): - Imposible conseguir reserva en los restaurantes a la carta muy pocos lugares
- Oswaldo (9/5): El sitio ideal para vacaciones en familia - La variedad de comida y eventos disponibles. Que el restaurante mexicano tuviese que estar en otro alojamiento, así como el ruido de las habitaciones contiguas, ya que se escuchaba todo y no pude descansar muy bien por los gritos y portazos de los niños.
- Brenda (10/5): -
- Ramiro (9/5): -
- Noe (7/5): -
- López Caudillo (10/5): -
- Gema (1/5): Problemas left and right - Nothing The fact that my check-in was not on time, I had to wait two hours to be able to even get a response. And then I got charged twice. That’s just for the starts.For example, staff was not friendly enough. There is not enough people to cover everybody needs. Bathrooms were out of toilet paper. I know have to contact Super.com to get figure as why they charge me twice. I don’t wanna do it right now because then I will spend the rest of my vacation doing that. But definitely I wouldn’t recommend the headache here, so please look somewhere else.
- Solano (6/5): - Las instalaciones Las bebidas y la comida
- RUBIO (5/5): -
- rojo (8/5): No coincidió el precio con la calidad del hotel - El buffet y atención del personal No coincidimos con el costo y la calidad del hotel
- Martinez (9/5): Good - Ok No servía frigobar y el internet
- Jongmin (4/5): - Television is not connected internet..
- Rafael (10/5): Bonito - La playa El bar cierra temprano
- Miguel (7/5): Not Grand. - The beach location is amazing. Limited restaurant choices. No pool bar.
- maria del carmen (2/5): -
- Castellanos (9/5): -
- Ezequiel (10/5): - La atención que todos los colaboradores te brindan para que tengas una buena estadía en especial gracias a Miguel Piñon También la variedad de comida es muy buena en los diferentes restaurantes del hotel Los show que por las noches presentan en la playa son buenos, bien preparados Las instalaciones del Hotel las mantienen muy limpias todos los días
- Rams Family (7/5): -
- Diana (9/5): - La alberca de la terraza y el sushi bar Entregan la habitación muy tarde
- Coronado (8/5): -
- Cynthia (6/5): Regular estancia - Cama, buen trato de la mayoría Está en reparación con trabajadores y diferentes olores a thiner, resistol, pintura etc, venta engañosa agresiva de tiempos compartidos,
- gerardo (8/5): bastante agradable y cumple con las expectativas de precio calidad - el acceso al hotel hacienda es un plus muy bueno y que se valora en la estancia. eso lo vuelve mas atractivo. los shows deben de ser mas atractivos.
- Foráneos (8/5): SI REGRESO - Lo cerca de la playa y la alberca Por motivo de remodelación, descuidan otras áreas me tocó un cuarto con gotera por motivo del aire acondicionado
- JOSE FRANCISCO (7/5): -
- Marcela (7/5): Me gusto, los empleados muy amables. El masaje que me dio Gleen ha sido uno de los mejores, fue muy caballeroso y atento - Buena alberca y un excelente spa! Estaba empolvado y medio sucio el cuarto
- Angel (7/5): Mal arranque, buen final - Buen hotel muy amplio y bien ubicado en una de las mejores playa de la zona hotelera norte de Puerto vallarta. Excelentes piscinas, tanto en el Grand, como en La Hacienda. Muy buena la opción de all inclusive, con buena atención en servicio de comidas y bebidas, buenos restaurantes de especialidad, entre los cuales se destaca el italiano Formaggio. Bares que ofrecen bebidas durante todo el día, ubicados en distintos lugares del complejo y piscinas. Algunas partes del hotel y habitaciones están un poco faltos de mantenimiento, pero se ve que se esfuerzan por mejorar las instalaciones. Horarios del restaurante buffet muy amplios, tanto para el desayuno, almuerzo y cena. Actividades durante el día, y espectáculos musicales y artísticos hasta bien entrada la noche. Mi estadía en el Hotel Krystal Grand Puerto Vallarta comenzó con un imprevisto que lamentablemente afectó a mi esposa. La noche de nuestra llegada, la habitación asignada evidentemente no se encontraba en condiciones adecuadas para ser entregada, lo que produjo un infortunado incidente. Ante esta situación, el personal realizó dos cambios de habitación consecutivos, y durante el proceso, nuestro equipaje permaneció extraviado por un tiempo bastante prolongado. La situación, aunque desafortunada, pudo haber tenido consecuencias más serias de la que se produjeron. Esa noche se brindó una atención de primeros auxilios. Al día siguiente solicitamos hablar con el gerente o algún supervisor responsable del área de recepción. Es en este punto donde quiero destacar especialmente la amabilidad y profesionalismo de la Sra. Lucy Carrillo, Gerente de Recepción, y de la Sra. Lizbeth Torres, Asistente Gerente General, quienes se acercaron personalmente para conocer en detalle lo sucedido. Ambas demostraron una actitud ejemplar, actuando con rapidez y empatía. Nos ofrecieron atención paramédica inmediata y, en compensación por los inconvenientes, gestionaron un upgrade a una habitación superior, además de otras atenciones especiales durante el resto de nuestra estancia. Agradecemos sinceramente la disposición y el compromiso del equipo del hotel, y especialmente a la Sra. Lucy, quien se mantuvo en permanente contacto, por convertir una experiencia que comenzó con dificultades en una muestra de profesionalismo y excelente servicio al huésped.
- cesar Amezquita (6/5): - La ubicación es muy buena tienen una piscina con vista a la playa muy cómoda ideal para parejas Muy poca variedad en el menú de alimentos la habitación olía mucho humedad limitado el menú en la cafetería si es muy limitado realmente para el precio
- Brenda Yoselin (9/5): - Las albercas solo adultos La habitacion era algo vieja y no pusieron suficientes gel de ducha
- Shawna (6/5): Staff accommodated my request for I was quite appalled with the conditions. They put me in a very clean room which was v - Staff was very very helpful Cleanliness.
- Patricia (9/5): -
- Gutierrez (5/5): - La atencion de la barista del primer piso, muy amable y atenta con el personal, los demas bares, hacen todo a la carrera el baño de la habitacion no es apto para la habitacion, demasiado, extremado reducido.
- Nuñez calderon (9/5): En General mi estancia fue excelente - El área de alberca para adultos,es excelente,con el bar de sushi,me encantó,todo maravilloso,los meseros súper atentos de todas las áreas ,un 10/10 No tienen mucha variedad de proteína en el restaurante
- Maria (8/5): - Tienen shows, buena comida, bebidas todo el día, aparte que pude disfrutar también el hotel hacienda que está, al lado solo para adultos, muy bonito. Les falta mucha coordinación entre empleados, las reservaciones de mis cenas no las hicieron, hay una aplicación y no funciona muy bien, me arruinaron el aniversario pero nada que no se solucionará.
- ALEJANDRO (5/5): Nos quedaron a deber. Lo ofrecido contra lo que nos dieron - La comida, excelente sabor y sazón. El personal muy amable y atento Muchas areas estaban en mantenimiento, incluso en construccion, y eso no nos fue informado cuando se realizo la reservacion. Las imágenes que promueven del hotel, se aprecia todo en funcionamiento y no fue asi. Uno de los pasillos principales exteriores tenía fugas de aguas negras y la acumulación de agua impedía acceso a la alberca. Solo un restaurante estaba en funcionamiento. La unica alberca disponible no daba abasto para toda la cantidad de huespedes
- Jeanett (10/5): -
- ARTURO A. (7/5): Si tu presupuesto te lo permite busca algo mejor - Las alvercas estan muy lindas muy limpias, el personal muy amable los meseros muy atentos, recepcion sumamente amables, muchos camastros en las alvercas,la barra de snacs las piñadas deliciosas, el cuarto de juego para los niños muy agradable con fruta y snacs para ellos esepcional LA COMIDA, el reataurante italiano esta muuuy mala, los buffet son X no esta mala tampoco buena hasta los nachos el queso no sabe a nada, todo a la vista se ve muy rico pero o desepcion al comer. Estan trabajando en el 8 piso y hay mucho ruido, a mi me toco en el 7 y no quisieron cambiarme de habitacion. Amanecimos picotiados, algo nos picotio todas las piernas en la cama y sancudos no habia
- Silvia Tania (10/5): Excelente hotel! Súper cómodo y atención increíble - Me encantó el área de Hacienda, las albercas y los snacks. De lado del hotel familiar, me parece que la comida del restaurante estaba genial, muy rica, y la atención de todo el personal fue maravillosa! También fue increíble la atención en las camas balinesas por parte de Guillermo y Félix. Nunca tienes que formarte para pedir una bebida en la alberca ni para entrar al restaurante del buffet. El hotel está hermoso y muy bien distribuido por lo tanto, siempre tienes tu espacio y siempre hay personal que está al pendiente de ti.
- Lorena (9/5): -
- Celia Alicia (1/5): I got Food posioning they need to work on their food safety protocols. Wont be coming back. - The beach entrance and friendly employees The hotel needs to practice better food safety in order to avoid food poisoning. Recycled cups were given back dirty with other people lip stains still on it or previous drink residue. The food was either cold when needed to be hot or hot when needed to be refrigerated. The quality of the food is low. Expected more from an all inclusive four star hotel. It’s not worth the price. The drinks are very limited and watered down. A simple Pepsi tasted like iced water. The pool water was salty and dirty. The last day i spent it feeling very sick. Extreme stomach pain,diarrhea, fever, chills and nausea: Food intoxicated to be exact from the sushi i assume but it could’ve been from the regular buffet food as well. There was construction going on so the noise was very disturbing. As for housekeeping they just did the beds they dont bother wiping down the sink or taking out the trash. The towels were dirty im talking yellow stained. There are wild iguanas, raccoons and a cat which follow you around when they smell the food. Waiting to be fed which people did. The “shows” are not that interesting. One of the singers sounded like it was karaoke night at 3am.
- Marc (7/5): Lugar adecuado para ser all inclusive - Personal amable y servicial El baño
- Jocelyn (8/5): Amazing views, great experience. - The view of the ocean was amazing and so gorgeous. The buffet was decently good and the drinks were excellent but for an all inclusive I would give it a 10/10. I didn’t like that the bathrooms in the bedroom aren’t fully private so you can hear everyone’s business but other than that I absolutely loved this hotel!
- Films (8/5): - Alberca adultos Escasa bebida
- Dueñas (6/5): -
- Nancy Olivia (8/5): -
- Jindrich (7/5): -
- Alexander (7/5): Pleasant stay, the grounds are very well maintained, the rooms at not maintained. Noticed severel issues with the rooms. - Pool, breakfast and lunch buffet at the hacienda. Rooms not maintained, patio door doesn’t lock, floors dirty, burnt out light bulbs in the room, light fixture damaged and dirty.
- Noel (9/5): -
- Maria De Lourdes (9/5): -
- rodriguez arellano (8/5): Decente, cosas por mejorar como la comida - La comparación precio-calidad está bien Las comidas, en específico las cenas, podrían ser un poco más variadas o tener más restaurantes abiertos por las noches, ya que si no tenías reserva te quedabas sin mucha opción
- Daniel (10/5): -
- janneth (10/5): - Tenía buena vista, comida buena y la atencion del personal muy amables Que la alberca no tiene sombra
- Anonymous (10/5): Exceptional - We loved the hacienda side and roof top pool
- Saucedo (6/5): It was decent would recommend the hacienda side - The easy access to the beach an the food options Mexican restaurant was my favorite amazing staff The run down fans and areas of the property that need to be re done due to rust the day pass people take over a majority of the pool property which is not fair to the ones staying over time along with the bottle of alcohol taken in by numerous of people
- Betsabe (7/5): They have only one elevator in service, many line for take it - Good buffet for breakfast Dinner with reservations that’s great
- Gabriel (6/5): Pleasant -
- Yessica (3/5): If you enjoy food that is covered in Margarine and tastes like margarine regardless of what you order this is the place - Great proximity to the airport. Old and outdated. The jacuzzi tub would not heat up nor had functional jets. They sent someone up after asking to change rooms to a functional tub to fix the heat but even the maintenance man laughed at the fact that we thought he would be able to do anything about the jets because of how old it was. The fiberglass is even split through. Staff will argue tooth and nail about everything including requesting that all wet towels are returned to housekeeping before you can have additional shower towels or shampoo and conditioner. Reservations are required for dinner but you cannot make a reservation for dinner without using a QR code and creating an account to see 3 available time slots for the whole night (unless you sign up for a timeshare presentation then anything is possible).
- Wayne (7/5): Not my best vacation in Mexico - Location was good Drinks service around the pool was excellent Sun loungers are all reserved before 8 am, and the hotel policy being that this is not enforced in any way. Al'acart restraunts not open daily so forced to eat from the self serve buffet which is passable, just! Noisy with construction of a new hotel within the grounds for all of 2025
- Janet (6/5): Pleasant - We liked the old area. More shade and quiet.
- López (5/5): Passable - sunset from Pull was amazing and the party for New Year'st.
- Le (8/5): Very good - Fit for whole family little kids ！ great ！
- Alberto (1/5): Bad - Not to good it could be much better When I have to wait for 6hours for towels to take a shower when I arrive that’s not a good thing
- Jesús (9/5): All good. Just, please don't sell vacationing club memberships to guests who paid already to stay there. - The personnel is very attentive and kind to customers. The facilities were also in good shape. In the reception there are some vacationing club plan sellers who may insist too much about joining the club. They charged me 100MXN to participate in a tour through the facilities and a breakfast. The hotel personnel was not able to give me more information about the vacationing club so there was some disconnection between both teams. At the end I lost my 100MXN and was left with a feeling of being scammed. Probably they should not try selling the vacationing plans to customers who already have a reservation and already payed for being in the hotel. If one pays for all-inclusive packages, it results annoying to have people in the hotel trying to get more money out of such customers.
- Staci (5/5): Not likely, I would book again to stay there - Bartenders and pool staff were exceptional We did not have hot water for most of our vacation to take showers. The food was not that great at the buffet the reservation process to make your reservations for dinner was not easy to use.
- Carmen (7/5): Good - Almost everything I have two days without ac
- Lynne (8/5): Relaxing - Lots of variety for Breakfast! The hosts were awesome and so friendly. That the games they played at the pool were all in Spanish were all in Spanish. I felt it excluded a lot of people who otherwise might have liked to play. Same with Bingo I had to ask the girl to do it in English.
- Ievgenii (9/5): Superb -
- Miguel (10/5): Exceptional -
- Donna (3/5): Dissapointing, tired and very overbooked with All inclusive guests Not an accurate with description - Good ( if early) The staff were excellent, very helpful and kind. Too many people around the pool, no beds, guests putting towels out for several hours and keeping sunbeds, The lift area was damp, smelly and very old. The room dated and tired,especially the sink, cracked and tap was discoloured. Generlly the place is oversold and tired, though staff were all very nice, and very busy with the all inclusives
- Oscar (10/5): Exceptional -
- Robert (5/5): Fun in the sun - Buffet and pool staff Music was load and didn’t stop until 11:00PM
- Andrea (7/5): Good - The check in took too long, they kept us waiting for more than an hour. The room they gave us had the AC broken and they didn’t took action about it until about 3 days later. They changed our room the last evening, it was not a pleasant experience.
- Nuoye (10/5): I had a great time - Everything I love everything
- Christopher (3/5): Lets step up to be a 4 star again....now a2.5 - I have come here for many years. The hotel with sister hotel is a great optipn of diversity. Ernesto at the infinity pool upstairs is fantastic as is the majority of staff. Lets update many things and have simple things like linens pillows etc updated. Also front desk needs much better commincation. Spa was horriible experience and wont use again. Also feel this is catering to local clientel. Pools were filthy.. french resteraunt came with the frencg attitude but horrible food. How do you screw up french onions soup
- Romero (8/5): I loved it. - The whole place is great, we stayed at the “La hacienda” area, which is only for adults, it’s fancier and the staff is better. As I said before it is “adults only” but we saw kids in this area which was kind of confusing.
- Alexandra (6/5): Pleasant -
- Luz (10/5): Great experience! Excellent location, great associates open to get your expectations to the next level!💗 - We really enjoyed the adult’s area! Because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever!!
- Rene (2/5): decent food - terrible place to stay. - we liked the food - everything else about this hotel is terrible. You are better off staying at a motel than here. The rooms are old and basic as hell! and to make matters worse - as soon as you are checked in they try to sell you a timeshare. Avoid this place! EVERYTHING about this hotel is terrible! You are better off staying at a motel than here. The rooms are old and basic as hell! and to make matters worse - as soon as you are checked in they try to sell you a timeshare. Avoid this place!
- Aglez3 (8/5): Very good - customer service was great! Paula cleaned our room and she was great! she was able to schedule the cleaning of our bedroom at times when my baby wasn't taking a nap. Daniel at the pool was great! He knew exactly what we wanted as soon as we would get to the pool. All staff was very friendly and provided great customer service. The food was delicious! The hotel is a little bit dated, please put more than one towel hangers in the bathroom.
- April (8/5): Very good - The grounds were nice. The beach was nice and the drinks were good. I wasn't crazy about the food that I got.
- Esther (8/5): Very good -
- Kevin (7/5): Awsome trip - Everything Nothing
- Rosa (9/5): Superb -
- Roberto (10/5): Exceptional -
- Brittaney (5/5): Nice property - Gross Food - Adult only side was like a tropical oasis The food was not good! Meals and drinks nothing like advertised in marketing.
- Paul (7/5): Good -
- Juan (10/5): Exceptional -
- Juan (3/5): Rooms and hallways with bugs!!! - Close to the airport. Most (not all) of the staff was outstanding, specially Daniel (beach/pool area) and Maribel (coffee place) they gave a very pleasant stay. Good price and amenities in general are ok. BUGS!!! we booked 3 rooms and got them all on different floors (2, 3 & 6th floor) and all of them had bugs like litlle roaches, also in the hallways so it looks like an issue in the whole hotel, we had to take special care of the luggage as they went in there as well
- Shekevia (2/5): Would not recommend or stay here again - Having access to the adults only neighboring resort hacienda made the stay slightly better, but all in all the Krystal grand is not as clean as the pictures show. We had roaches in our room and the AC never got cool. Krystal grand is not as clean as the pictures show. We had roaches in our room and the AC never got cool. The drinks were disgusting and so was the food.
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