TerraMistica - Puno Centro

Location: Jr. Conde de Lemus 120 (Esquina con Jr. Libertad), Puno Puno, Perú, Puno, pe

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Food delivered to guest room
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free beach shuttle
• Internet access
• Housekeeping on request
• Reception hall
• Free bus station shuttle
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Single Room

  The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

• Standard Quadruple Room

  The unit offers 4 beds.

  Max Occupancy: 4 (4 Adults)

• Double Room

  Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features soundproof walls, a tea and coffee maker, executive lounge access, a wardrobe, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Deluxe Suite with Spa Bath

  This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers soundproof walls, a tea and coffee maker, executive lounge access, a seating area and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers soundproof walls, a tea and coffee maker, executive lounge access, a wardrobe and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Classic Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features soundproof walls, a tea and coffee maker, executive lounge access, a wardrobe and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

Guest Reviews

• Mennink (8/5): Super gastvrij - Gastvrijheid Koud tijdens ontbijt. Moesten met jas aan tafel zitten
• Adam (9/5): Clean rooms, good breakfast. - Rooms are clean and pleasant. Staff are very helpful. Good location. Breakfast is good and tasty. Overall a very positive experience.
• Marco (8/5): Ottima posizione per partire con le escursioni giornaliere, struttura pulita, personale disponibile. - Posizione ottima vicino al centro e comodo per i pick-up per le escursioni. Possibilità di usufruire del servizio lavanderia a 10soles per kg, calorifero funzionante nelle stanze visto il freddo notturno. Quasi tutto a posto a parte la pressione dell’acqua e il buffet un po scarso, ma l’hotel ha detto essere così solo perché era un periodo di scarsa affluenza.
• M.Angeles (7/5): - La habitación bastante amplia, buena ubicación y el hotel bonito El baño no tenia ventilación y se quedaba todo mojado y empañado durante varias horas debido a la humedad.
• Santiago (8/5): Muy bien -
• Santiago (8/5): Muy bien -
• Heike (6/5): Für eine Nacht okay - Gute Lage Zimmer zur Strasse sehr laut. Frühstück gab es im Foyer, dort war es mega kalt. Ohne Jacke ging es nicht.
• Natasha (10/5): -
• Percy (7/5): It was easy to check in and out. Staff was friendly and very helpful. It’s also close to all the pubs and cafes. Staff w - Easy to find Pretty good for the price
• BEATRIZ (10/5): -
• Denis_1982 (10/5): - Хорошее расположение, в целом все понравилось
• Sławomir (9/5): - Życzliwy personel. Gdy musieliśmy wcześniej opuścić hotel, przgotiwane były zestawy śniadaniowe do zabrania.
• Senka Pavlovic Cotric (9/5): Very good stay thank you Juan! - First of all I want to thank the receptiontionist Juan who helped me with everything and made my stay comfortable. First day I arrived, there was no hot water in the shower, but he changed me the room and day after helped me with usefull information regarding sightseing city. Thank you Juan once again! PS breakfast is very good (specially fresh fruites)
• Sadie (6/5): -
• Hélène (9/5): Très arrangeant - Le personnel très serviable. L hotel très très arrangeant
• Lucie (10/5): -
• Daniel (10/5): - El trato del personal ha sido inmejorable, muy recomendable.
• Marika (7/5): - Staff gentilissimo, letto comodo e buona colazione Camera piccola, bagno datato e doccia non funzionante
• cristian (10/5): - Ubicación y buena atención, habitación muy cómoda
• Isabel (6/5): - La localizacion Las instalaciones son muy viejas deberian hacer una reforma ya. No nos iban los enchufes, se salia el agua de la ducha…muy mal, tuvimos que pedir cambio de habitacion y nos la cambiaron sin problemas afortunadamente.
• Gipsy (8/5): - Personnel très agréable L’eau est tiède pas très chaude
• Isabelle (4/5): Un hôtel qui se dégrade - La gentillesse et la disponibilité du receptioniste qui a tout fait pour rattraper l’inconfort de l’hôtel. - Le chauffage ne marchait pas ( on nous en a finalement apporté un portatif) - 2 lampes ne fonctionnaient pas - Pas de télécommande pour la télé ( on nous en a apporté une) - 6h30 du matin on frappe à notre porte pour nous apporter un petit déjeuner qui n’était pas pour nous. - pas d’eau chaude dans l’après midi ( problème résolu toujours par le sympathique réceptionniste.
• Nely (8/5): The people are friendly - Clean In the night the neighborhood or people from the street to noisy
• Bahman Ahmad (9/5): -
• Valentin T (4/5): Nul à chier, à fuir !!! - La chambre était propre et l'emplacement bien situé Personnel très désagréable ! On vous tire la gueule dès votre arrivée et on sent bien qu'on les derange Endroit hyper mal isolé, on entend tout ce qui se passe, les enfants qui jouent/crient, les gens qui baise au dessus, a partir de 6h vous serez réveillé par le bruit qu'il y a au petit déjeuner. Si vous avez réussi à vous rendormir, la réception vous téléphone sur le téléphone de la chambre pour vous rappeler de venir déjeuner. Je n'ai jamais vu ça nul part ailleurs en plus de 30 pays visités. Si vous voulez passer une bonne nuit, fuyez cet établissement. Même si bien côté sur Booking je vous conseille d'aller voir les commentaires Google récents.
• Pineda Mazuelos (10/5): -
• Sue (9/5): A nice hotel in a good spot - It was clean and a good location for us, very close to Playa de Armes. Staff were very helpful We had to ask to put hot water in, but not entirely surprising, as we seemed to be the only guests. It was on the entire time we stayed after that. Breakfast was quite early 6-8am, so no lie ins for us 😊
• Figueroa Morales (10/5): - La cama
• CHURATA QUISPE (3/5): - solicite numero de cuenta en dolares y no tenía solicite cuenta en soles y no lo tenian a mano solicite comprobante de pago y no se remitió los alimentos, se realizan con poco cuidado
• Dominic (7/5): Decent hotel but room for improvement - The service was friendly and generally excellent, e.g. I suffered altitude sickness and they brought breakfast up to the room and provided oxygen free of charge. The room was spacious and comfortable. The location was great, close to the centre. The cleaning was not great; something smelt bad (perhaps the sofa) and dirt came out of the air holes when the bubbles in the bath were activated. There was a lot of noise from the street at night even with the windows closed (it was the Virgen de la Candelaria, so perhaps this is not true all year round). Although the furniture was in good condition it was very old-fashioned and the hotel needs modernisation. Due to an inexperienced member of staff there was a mistake on checkout where we were charged too much money; when we queried this the price was lowered. It is probably possible to find a better price/quality ratio in Puno.
• Nando Marinus (8/5): -
• Diaz (9/5): -
• Alena (10/5): - Very nice, clean and spacious room & clean bathroom, perfect location and friendly, helpful staff. Breakfast could be a bit better with more options in bread and sweets.
• DIANALI (10/5): -
• Nathalie (8/5): -
• Alessio (9/5): - Tutto molto bene, camera spaziosa, letto comodissimo. Staff gentilissimo e disponibile, pronti a risolvere due nostre richieste in pochi minuti. Abbiamo lasciato gli zaini dopo il check-out e ci hanno permesso di aspettare il bus fino a tardi
• Marloes (9/5): - Ruime kamer, heerlijke bedden, ruime badkamer en heet water, airco die ook verwarmt. Roomservice en kamer wordt dagelijks opgeruimd. Wel veel lawaai gedurende de hele nacht van toeterende taxi’s die her en der reizigers komen ophalen.
• Sutherland (6/5): - Location was great for accessing the cities anniversary celebrations downtown Staff couldn't accept a credit card and asked for USD payment, when I provided payment they were unable to provide USD change
• Borda Cuzcano (9/5): En Terra Mistica .. estar en Puno se hace más placentero - Cerca al centro de Puno/ buen desayuno .. silencio del ambiente, personal amable, buen precio Todo bien , en mi cuarto falto tv con Wifi
• Nancy (7/5): - La limpieza El desayuno estaba completamente frío
• guillermo (8/5): -
• Theo (8/5): Lovely hotel, great staff, good location - Nice big room and a lovely comfy bed. Good buffet breakfast too. Close to the cathedral and main square too. The staff were very friendly and helpful, letting us leave our luggage for a couple of hours after we checked out. N/A
• Tadeja (5/5): -
• Cédric (7/5): -
• Sion (10/5): -
• Sion (10/5): -
• Patrick (9/5): -
• Diego (6/5): -
• carolina (10/5): -
• Héctor (4/5): - El personal se dedica muy bien a atender los requerimientos.. Ventanas herméticas a prueba de sonido. No hubo desayuno bufete, el desayuno estuvo bueno. No había personal en la puerta para salir y entrar las 24 horas. El jacuzzi era incómodo para entrar y salir No había agua caliente las 24 hrs.
• Constance (7/5): - L’emplacement et l’amabilité du personnel Hôtel vieillot et fenêtres qui donnent sur le hall de l’hôtel donc assez bruyant et pas de lumière naturelle
• Miguel (7/5): - La limpieza Necesitan algo de más entretenimiento en los TV..como Netflix etc..el cable un poco mal...se congela la imagen.
• Emma (9/5): Alt var godt, undtagen det med det varme vand - Alt Det varme vand, virkede ikke ordentligt, og vi skulle spørge receptionen om hjælp, så fiksede de det delvist
• Ella (4/5): Fine for the price - For the price the room was fine Shower didn’t work. Breakfast only served until 8am. Whole hotel needs a bit of work. Things falling off walls etc.
• Сергей (7/5): Гостиница хорошая, но всё же цена завышена. Хотя я лично попал на скидку. - Чистый номер, достаточно просторный. Есть большой шкаф, обогреватель, удобная кровать. Хороший, отзывчивый младший персонал. Вода в ванной просто тёплая, а сама ванная комната холодная. Я проживал два дня из трёх, первый завтрак подали прямо в номер, но яиц не было и практически холодной кофе. На второй завтрак я не попал потому что очень рано уехал, должен был быть шведский стол. Мне даже не предложили бутерброд или кофе. Спасибо хоть такси вызвали.
• Le Clos du Verger (9/5): - L'accueil. les services proposés, la proximité immédiate du centre ville. Les petits déjeuners Rien c'était très bien
• Giulia (5/5): Buona posizione - la posizione ottima, lo staff molto cordiale. Vecchia, le finestre erano chiuse con lo scotch, la colazione é dalle 6 alle 8 del mattino, ma penso sia così in tutta la città dopo i confronti con altri ospiti di altre strutture.
• Talía (10/5): -
• Josherine (3/5): Mal servicio - Que haya un termo de agua caliente Que no hubiera agua caliente en la ducha, tenía q llamar a recepción para que prendieron su terma y recién poder bañarme, además que el sumidero de la ducha estaba tapado y no pasaba el agua, por lo que terminabas haciendo malabares en la ducha para poder bañarte, horrible, se lo comente varias veces en recepción pero nunca hicieron algo al respecto.
• martina (8/5): - Posizione, personale molto disponibile Una sera abbiamo avuto difficoltà con l'acqua calda , ma il personale ha subito risolto il problema
• Roland (9/5): - Das Personal hat sich intensiv um unsere Belange gekümmert, Lage ist sehr zentral, Frühstück war nicht zu bewerten, da wir vorher mit dem Bus weiter fuhren Keine Beanstandung
• Nicolas (8/5): -
• Ulrich (9/5): Brilliantes Quartier in Puno - Große Auswahl beim Frühstücksbuffet. Für ein 3-Sterne-Haus sehr gediegenes Ambiente. Sehr hilfsbereites und zuverlässiges Personal. Fenster zur Straße hin nach deutschem Standard dicht schließend. Eingeschränkte Frühstückszeit (6-8 Uhr). Ein Schrankscharnier war defekt mit herausstehenden Schraubenspitzen.
• Ovidijus (7/5): -
• Vincent (4/5): -
• María Emilia (8/5): - Cercanía al centro de la ciudad Ventana al interior
• Cynthia (8/5): charming hotel in a great location - great location, quiet area, good breakfast limited ENglish of staff while most guests were English speaking.
• catherine (6/5): Par défaut - La proximité La gentillesse du personnel L’hôtel est vieillissant Le lavabo tenait à peine Les joints étaient noirs Et on a du payer en cash alors que j’utilise Booking pour éviter cela
• Shadia (10/5): -
• Shadia (10/5): -
• Julio (9/5): Comodidad y atención de la mejor - Personal muy amable. Habitaciones muy confortables Todo bien
• Shea (9/5): This is a great little hotel. The suite was spacious and the staff was very helpful. Just a short walk to the Main Stree - The property was clean and the staff was very helpful. The room was very spacious. Nothing
• Jenny (8/5): -
• Persida (10/5): - Ubicación excelente y el personal amable sin duda volveria
• Hoe Guan (6/5): - Near pedestrian street with shopping and eating facilities Do not have hot and drinking water facilities in the room. Temperature of hot water in bathroom not sufficiently high
• ilaria (8/5): -
• Maria (9/5): - La atención del personal
• Lruizgal (9/5): -
• Milagros D (10/5): - Hotel muy bien ubicado Personal maravilloso
• Dalila (6/5): - Position, staff very friendly they changed our room after issues with the bathroom It was cold and all furniture are old and not super clean.
• Sophie-anne (10/5): Parfait - Parfait très bien
• Marcelo (7/5): Una experiencia en Terramistica - Relacion precio calidad y la ubicacion El desayuko era muy simple
• Mariela (10/5): Would stay here again, very friendly and helpful staff - Very nice hotel, the only one we stayed during our 2-week travels in Peru the had an air conditioner!
• Olkavame (5/5): - Warmes Wasser und mit ausreichend Druck Schwaches Frühstück (Buffet), für den Preis aber ok.
• Ewa (9/5): -
• Xulio (8/5): -
• Marc (9/5): Un service exemplaire et un petit déjeuner diversifié et savoureux! - Incontestablement, le service. Le personnel à la salle à manger et à la réception est d’une gentillesse exemplaire. Ils ont même acceptés de garder nos bagages pendant un peu plus de deux jours! L’eau chaude est très peu chaude.
• Gianluca (6/5): - Lo staff è stato molto cordiali e disponibile La pulizia è migliorabile
• Giulia (6/5): -
• moisesvillagra (10/5): Comodidad - El hotel es muy bonito, se encuentra muy bien ubicado, a no más de 3 o 4 cuadras de la plaza principal, el personal fue bastante amable y las habitaciones cómodas.
• Christof (8/5): Schönes Hotel mit Verbesserungspotential - Sehr großes Zimmer. Sehr bequemes Bett und schöne Einrichtung. Gutes Personal Frühstück sehr überschaubar, sehr kalt im Zimmer und Bad (auch trotz Heizstrahler). Whirlpool-Badewanne recht sinnlos da nicht wirklich nutzbar.
• Alejandro (8/5): - Bien ubicado, a tres cuadras de la plaza.
• Foteini Eirini (9/5): -
• Adarra_2016 (10/5): - La habitación estaba muy bien, las instalaciones generales también, y la ubicación es perfecta.
• Wa (10/5): -
• Martí (5/5): Ben ubicat pero no repetiriem per brut. - Estava ben ubicat. L'habitacio te una moqueta al terra i estava molt bruta. El lavabo estava net pero esta molt vell, inclus amb parets amb humitats. L'esmorzar tenia varietat però la majoria de coses no n'hi havia suficient i no en portaven mes. Les taules estaven brutes dels esmorzars anteriors.
• Sara (3/5): No es fiel a las fotos - No es fiel a las fotos, pagamos más por tener un cuarto con cama doble y cuando llegamos nos dieron un cuarto con dos camas, interior y daba la ventana al pasillo. Era ruidoso y el baño lleno de humedades. Si tenía agua caliente.
• Marco (5/5): Da non ripetere - Zona centrale. Struttura vecchia. Poca pulizia (abbiamo trovato entrambe le lenzuola macchiate). Colazione inesistente. Alcune camere addirittura senza finestra.
• Ana Belen (8/5): -
• Bianca (6/5): - Os funcionários foram muito simpáticos Ñ tivemos água quente no chuveiro.

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