YOTELAIR Istanbul Airport, Duty free - International Transit area
Location: Tayakadın Mahallesi, Terminal Caddesi No:1, Arnavutköy, Istanbul, tr
Star Rating: 7.5 Stars
Property Type: Hotels
About this Property
Convenient Transit Stay at YOTELAIR Istanbul Airport
Modern Amenities: YOTELAIR Istanbul Airport offers modern guest rooms equipped with flat-screen TVs and free WiFi, providing a comfortable and convenient stay for travelers with international flight connections.
Komyuniti Lounge: The hotel's Komyuniti Lounge is open 24/7 during the week, allowing guests to unwind or catch up on work in a stylish and relaxed setting before their next journey.
Duty-Free Shopping and Dining: With access to the duty-free shopping area and various restaurants, guests can make the most of their transit stay by indulging in some retail therapy or savoring delicious meals without leaving the airport premises.
Book your stay at YOTELAIR Istanbul Airport for a seamless and enjoyable transit experience.
Important Information
Please note that guests can only reach the property after passport controls and security checks in the transit area of the departure floor. Guests must have a valid boarding pass for an international flight or must be in transit to stay.
Please note that only hand luggage is permitted.
Smoking is not allowed throughout the property and is subject to EUR 160 payment.
If you book all-inclusive rates, you will get free access to Komyuniti lounge - inclusive of food and drinks. Komyuniti the social hub of YOTELAIR Istanbul Airport (Airside), with food and drink available 24 hours a day.
Please note that guests can only reach the property after passport controls and security checks in the transit area of the departure floor. Guests must have a valid boarding pass for an international flight or must be in transit to stay. Please note that only hand luggage is permitted. Smoking is not allowed throughout the property and is subject to EUR 160 payment. Komyuniti the social hub of YOTELAIR Istanbul Airport (Airside), with food and drink available 24 hours a day. When booking 9 rooms or more, please note that different conditions, and additional supplement may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 08:00 PM - 12:00 AM
Check-out: 09:00 AM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Restaurant
- Family rooms
- Lift / Elevator
- Express check-in/check-out
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Internet access
- Housekeeping on request
- Wine release events
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Premium Queen
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. This double room is air-conditioned and has a flat-screen TV with streaming services, soundproof walls, a mini-bar and a wardrobe. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Plus Queen
Providing free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. This double room is air-conditioned and features a flat-screen TV with streaming services, soundproof walls, a mini-bar and a wardrobe. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
Premium Plus Twin
Offering free toiletries, this twin room includes a private bathroom with a walk-in shower and slippers. The twin room offers air conditioning, soundproof walls, a mini-bar, a wardrobe, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
Premium Plus King
Offering free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The spacious double room offers air conditioning, soundproof walls, a mini-bar, a wardrobe and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
First Class King with Bunk
Providing free toiletries, this family room includes a private bathroom with a walk-in shower and slippers. This family room is air-conditioned and features a flat-screen TV with streaming services, soundproof walls, a mini-bar and a wardrobe. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
First Class King Junior Suite
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and has a flat-screen TV with streaming services, soundproof walls, a mini-bar and a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
First Class King Junior Suite with Kitchenette
This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite's kitchenette, which has a refrigerator and a dishwasher, is available for cooking and storing food. The suite offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
-
Recharge Sleep Cabin
This air-conditioned single room includes a flat-screen TV with satellite channels and a shared bathroom. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- TV
- Telephone
- Air conditioning
- Desk
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Elena (8/5): -
- Hamzeh (10/5): -
- emel (9/5): Way to expensive. Unfortunately they take advantage of people that have no other choice than to stay there. Comfortable - I did not stay in the sleepcabine that I booked but had to pay extra to book a real room. The way the sleepcabine is sold does not match with the way it works in real life. . You cant enter the area of the sleepcabine without a boarding pass. I could not get a boarding pass 3 hours before the flight so what good is a sleepcabine If I have only 3 hours left. No waterboiler for coffee and tea in the room. At the airport everything is very very expensive. So a simple tea in my room would have been amazing
- Daniil (9/5): Ideal for overnight layover, but taking day flight might save you some money - - transit airport area, no need to pass additional control
- nice breakfast - water from shower got into the toilet
- pricey
- Julia (7/5): Utilitarian ( but grateful it was there!) - It had a comfortable bed- bigger than I expected. Was v pleased I had booked in advance as it was fully booked and people were being directed to the totes which had bathrooms in the room at almost 2x the price of the pod. Coloured lights. No instruction manual. Felt a bit creepy! Really hard to work out how to turn the TV off and how to run the pod!
- Tommy (10/5): -
- Lada (7/5): Overkommelig. - Beliggenheten er perfekt. Men det var vanskelig å finne stedet på egen hånd, pga manglende skilt. Pris er for høy.
- Burak (2/5): - the staff, bed is decently comfy not clean at all -zero hygiene-
- Emma (10/5): -
- noname (1/5): - Misleading location. Couldn't access. Had to pay to move.
- Michael (8/5): -
- Torbjörn (9/5): Enkelt och prisvärt boende som ger flexibilitet vid transfer i Istanbul - Praktiskt med hotell inne på taxfree-området Lite oklart hur man hittade dit
- Alexey (8/5): - Amount of charges
- Ilya (10/5): - Хороший вариант для тех, кого "ночь застала в пути". Расположен прямо в "чистой зоне", после прохождения спец.контроля. Т.е. вышел из отеля и через 5 мин ты возле выхода на посадку в самолет.
Номер достаточно большой и комфортный. Кровать вообще выше всяких похвал :)
Немного смущает отсутствие окон, но это объяснимо, это как плата за расположение в зоне посадки. Чуточку дороговато :)
- Theresa (8/5): Expensive, but very convenient ! - Room was clean and functional ! Took us a while to check in .. there was quite a queue, which was not fairly managed unfortunately .
- Madadov (10/5): -
- Jorge (8/5): -
- Rana (10/5): -
- Urban (2/5): - Läget Ingen toalett på rummet, lyhört, tv-skärmen kunde inte stängas av. Gäster anlände som var okunniga om lyhördheten.
- PePePedro (7/5): - Le cabine non sono insonorizzate e il continuo via vai di passeggeri crea molto rumore disturbando il riposo.
- Beatrice Mary (2/5): Extortionate, bad attitude from management and constant air flow dangerous for asthmatics - The location The air con could not be turned off and I have really bad asma so I had cold air blowing directly at me as the room is a cabin and tiny there is no escaping the airflow! I had to go and buy a scarf and something to try and cover the air vent with the help desk person was nice but his superior had a terribly condescending attitude ever since I queried having to pay the 15 euros more just to be able to shower! There wasn’t even toilet roll inside the female toilets so when you are paying over 200 euros for the cabin you are not expecting to have to pay another 15 for a shared shower area! My room had crumbs and things on the floor when I entered it so it wasn’t even that clean!
- Jasmine (1/5): - Avoid this place at all costs; the staff is extremely unprofessional, and their customer service is non-existent The management is terrible and completely unresponsive. I called, messaged, and emailed them about ten times, but I received absolutely no response when a problem occurred
- Andrew (6/5): If you have to sleep during a layover it’s doable. - Its location on the airside inside the terminal is very convenient. It’s literally like a train cabin with a shared bathroom that isn’t always clean because of heavy use. The room is okay but the walls are thin. It’s too expensive for what you get.
- Arash (1/5): -
- Iosif Marcel (8/5): -
- anna (3/5): Forced measure. Unreasonably expensive - The opportunity to stay in duty free area The stuff wasn’t hospital enough. Also the name of the room is different in reservation and in reality. The stuff failed to explain it right from the beginning.
- Andrey Yablokov (4/5): - for a minor guest travelling unaccompanied - minor consent form needs to be sent in advance, emails needs to be replied timely. it is not appropriate to deliver this information to a minor arriving at the reception without contacting parent upfront to inform them that consent form is needed
- Jimmy (3/5): Not worth it - The receptionist Selim was super helpful
Rooms despite being small, were fairly comfortable for a short stay VERY understaffed, receptionist has to do EVERYTHING which results in waiting OVER 50 min. to get your room.
I followed the Yotel sign, queued for 50 minutes, to be told: sorry you have to go upstairs because cabins have a different entrance (clear signs would be super helpful), PS was not the only to do so, EVERYONE did.
I went upstairs and waited another 45 minutes for the room due to one guy do all.
Separate booking on site and checking in desk for booked stays would help. (Same complaint from everyone in the queue).
I ended sleeping 3 hours instead of the 5 planned.
TOILETS are smelly and dirty.
Some people queued four hours to be told we are sold out! That’s shocking!
- Dragos (5/5): -
- Nadezda (9/5): Удобный отель для длинной стыковки , если не выходить в город - Очень удобно на длинной пересадке поспать в отеле . Все есть - душ, горячая батарея, хорошие кровати, косметика в ванной . Лучший вариант - номер с окном . Цена , конечно, безумная . Абсолютно не соответствует уровню отеля. Пользуются отсутствием выбора .
- Federico (6/5): - Posizione. Hotel dentro il duty free, senza necessità di formalità. Il costo. Esorbitante. Il fatto di essere dentro l’aeroporto non ripaga la camera di dimensioni infinitesimali e il costo (specie poi se si deve pagare una fee per entrare prima delle 20 o uscire dopo le 9.
Colazione scarsa.
- Nina (5/5): -
- John (7/5): - Towel not in room
- Richard (8/5): Right Place and at the Right Time - Location is great. Located within the Duty Free area, we did not have to leave the secure area, making our next day connection very easy. Although a bit small, the room was clean and the bed very comfortable. The price! Nearly $400 USD for a 7 hour stay is a bit ridiculous
- shadrak (9/5): -
- PASCAL (2/5): Beaucoup trop cher et surtout climatisation glaciale non réglable - L’emplacement dans l’aéroport Climatisation poussée au maximum et impossible à régler.
Trop froid. Impossible de dormir.
Douches communes sales.
Toilettes sans papier toilette.
Manque d’insonorisation. On entend les travaux effectués sur d’autres locaux.
Personnel évidemment pas favorable à ce que l’on réserve sur booking.com 20% minimum moins cher qu’à la réception.
- Fetisova (10/5): -
- Valery (10/5): Жулики отельные. - Находиться на территории аэропорта. Крайне негативное и недоброжелательное отношение сотрудников службы размещения.
Вопрос стоимости и доплат за лишний час, вообще вне комментариев.)
Забронировали за 359€ ,
При заселении сказали что 480 € стоит номер т.к Вы заезжаете на два часа раньше 20:00 ( такой заезд в отеле)) и выезд до 9:00,
Нам надо было улететь в 5:00
Соответственно а
Выйти из номера в 4:00.
Вот и получается с 18:00 до 4:00
480 €.
Не рекомендую совсем.
- David (10/5): Nice comfortable room - Nice comfortable room to stay at the airport - ignore the check in time - it says 2000 but we were able to check in at 1700 no problems - better than expected. It’s expensive - but there is no competition - such is life.
- Alexey (7/5): -
- Nikolay (1/5): - Didn't get me an invoice
- Bregtje (8/5): - hotel prima maar onvindbaar op het vliegveld Slechte bewijzering op vliegveld. We werden door de douane gestuurd en moesten dus weer terug door de douane en dat was nu juist niet de bedoeling. Het hotel is dan ook veel te duur want het is onvindbaar.
- Svetlana (8/5): -
- Ekaterina (1/5): -
- Brown (9/5): So happy that I treated myself to YOTEL for my 9 hour layover in Istanbul - Super easy location in terminal. Room has all conveniences to take a shower, sleep, charge electronics and optional lounge access.
- Irene (9/5): - Great location and convenience Dark hallway to elevator
- Douw (5/5): - A very expensive option if you enter the hotel through the airside entrance. I believe there is a entrance on the landside that charges less.
- Paola (8/5): -
- Hagerty (10/5): -
- Bouziani (7/5): My experience this time - All except lounge staff who were very rude Lounge staff .Very rude
Overpriced; 525 € per full day transist
- Noura (10/5): - Clean , calm , perfect for long transit Price is high compared to what’s offered,
- Tim (10/5): Genau was wir uns erhofft hatten. - Wir mussten spontan schnell was buchen, da unsere Flüge umgebucht worden sind und wir etwas zum schlafen brauchten.
Tolle Lage direkt in der Transitzone, schneller Check in, klasse Zimmer, welches geräumig ist und alles hat was man braucht! Nichts zu beanstanden :)
- Inara (10/5): This is a great option for long layovers, when good rest is more importand than money - I had breakfast in a different restaurant. There are a plenty to choose from in the airport I understand that many things are getting more and more expensive, but price is quite high.
- Susan (4/5): Smallest and most expensive room in Turkey - We needed something at the airport for logistical reasons. The room was tiny, uncomfortable, soulless, and far too expensive.
- Andreea Serdean (8/5): - Practical hotel The room was smelling of cigarettes ...the location would be good..however no properly indications, and Airport is terrible big and no support at all
- Екатерина (10/5): -
- Whiterover (7/5): Yotel cabin Istanbul - Great location. Soooo convenient inside the airside departure area. Expensive for the basic accommodation. Shared shower / toilet facilities.are never as clean as ensuite.
- Denicolo (9/5): -
- Modou Lamin (4/5): -
- Youssef (9/5): -
- Anastasiia (8/5): - Удобное расположение отеля, комфортная чистая капсула, тишина и возможность отдохнуть между полетами Очень дорого(
- Cynthia (10/5): Super good for few hours of sleep - So clean new and well designed
- Vadym (7/5): - Идеальный отель для того чтобы провести время перед полётом Конечно весьма не низкая стоимость прямотаки скажем дороговато для отеля в аэропорту
- Enrico (8/5): -
- Markku (10/5): -
- Ekaterina (1/5): - Единственный плюс этого отеля - расположение внутри транзитной зоны За 437 евро вы получите номер размером 2.5 на 2.5м с ужасной кроватью, грязными в черных пятнах полотенцами, душем, который капает всю ночь и вентиляцией, из которой пахнет ресторанной едой. Уровень цены пятизвёздочного отеля, не тянет даже на одну звезду. Чудовищно! Лучше уехать из аэропорта в другой отель и потом вернуться, чем мучиться всю ночь.
- Adama (10/5): - The staff and facility The food options
- Muhammad (7/5): It was good experience - Location Price
- Bejentsev (4/5): - Location is really good The room was very poorly cleaned, there were large cola stains on the door and the carpet had not been vacuumed. At night, some guests constantly spoke loudly in the hallway and disturbed my sleep. The toilet was not cleaned and there were no towels for the shower.
- Jetmir (8/5): -
- Oleh (6/5): -
- Victor (10/5): -
- Yassir (6/5): Ne faire que par obligation - L’emplacement Le bruit, le prix trop élevé pour ce que c’est
- Ahmad (10/5): - It’s very clean
- Igor (7/5): -
- Diana (10/5): -
- Inna (8/5): -
- Taha (1/5): POD doesn’t include washroom, not at all worth for stay of a girl - Just the location C$ 351 wasn’t worth for one bed pod for 8 hours stay
- Earl (4/5): Stay away - Nothing. Terrible hotel! Was not clean, worst mattress I’ve ever attempted to sleep on, mattress was old and very saggy to the point it was hard to stay on it. TV belonged in a museum, old and not smart. No YouTube, had their own 10 channels. Bathroom was shared and not clean at all. I would never ever stay here again. Worst experience of my life!
- Stanislav (4/5): за неимением лучшего - - Цена 500 евро за ночь-явно не соответствует… Время заселения в отеле с 20:00 выезд до 9:00. Мы приехали на 4 часа раньше, пришлось доплатить 100 евро сверху.
- Maureen (7/5): A necessary convenience which cost a lot but saved time for an early morning flight while in transit. - Far end of the airport, not described as such, lots of confusion as to where it was. The cost was overpriced for what was offered.
- Shavkat (10/5): -
- Andrii (9/5): -
- Marco (8/5): - L'emplacement et la propreté. Check-out 09h00 avec le début bruyant du ménage à 07h00 !!!
- Amirata (9/5): -
- Вячеслав (10/5): -
- Duncan (4/5): - I liked that it was in the terminal and the reception staff were friendly The pillows were very uncomfortable, I was in cabin 27 and it's close to the bathroom so there is constant noise from the hand dryer. Surely for sleep pods you can make some sound proofing. The cleaner was making so much noise outside my room I felt compelled to ask her to please keep it down. It was quite incredible how you can hear absolutely everything outside your room. The price is way too much for what is provided and If I have a layover I will book a hotel outside arrivals. I would NOT recommend for anyone that wants to rest after a long haul flight
- Jeremiah (10/5): - Expensive
- DMITRY (10/5): -
- Irena (10/5): -
- Abubakar (1/5): -
- darren (8/5): Decent for a long layover. Will stay again - Location perfect to dart to the gate No en-suite bathroom
- Elena (10/5): - Останавливались не первый раз. Все хорошо. Дорого. Ранишь зубная щетка была в номере, сейчас пришлось идти на ресепшен. Ночью не удобно
- Soumaila Issaka (10/5): Transit - En placement Les toilettes de wc
- ahmed.shakil (3/5): Prime Location Ruined by Greedy Policies and Unfriendly Staff - The only reason I stay at this hotel is its location. Being inside the international duty-free area means it’s just a few minutes’ walk from the gates, and the biggest advantage is avoiding the hassle of going through security and immigration. That alone makes it extremely convenient for transit passengers.
For a hotel positioned in such a prime international hub with above-premium pricing, the service and policies fall far below expectations. (Please read the next section.)
If I had a choice of another hotel or the energy to go outside the airport, I would NEVER stay here—unless they improve their policies and train their staff to be more welcoming and courteous. What this hotel really needs to work on is its policies and staff. (PLEASE PAY ATTENTION TO ALL)
A 6 PM check-in to 11 AM checkout is already bad enough (something you almost never see), but if you book through Booking.com, it gets even worse—check-in is pushed to 8 PM and checkout to 9 AM. That crosses into pure unfairness and greed.
Within minutes of booking, you receive an email asking you to cancel your reservation and rebook directly through their website just to get better check-in and checkout times. That kind of practice feels manipulative and completely unprofessional.
The staff were noticeably unprofessional and unwelcoming. Interactions felt cold and transactional, with little effort to provide even basic courtesy—like allowing an hour early check-in or a one-hour late checkout. Instead, the immediate response was to ask for extra money. It genuinely feels like the staff are being trained to prioritize revenue over basic hospitality.
When you’re already charging $400–$500 for a room, nickel-and-diming guests on top of that is nothing short of shameless.
The prices at this hotel have doubled since they started, which they justify by pointing to the prime location—but if that’s the case, then the service, staff attitude, and check-in/check-out policies should improve as well. Instead, even the basics have declined. For example, they used to provide two full toilet rolls; now it’s often just one, and sometimes even a half-used roll, leaving you searching for toilet paper in the middle of the night in a so-called premium hotel.
**Advice for guests:** Without going into details, I would NEVER leave any valuables or cash in the room when going out.
**Advice for staff:** Just smile and be nice—it will come back to you. It costs nothing to treat a guest with basic courtesy.
I LOVE THE LOCATION.
- Leslie (6/5): Too expensive for a capsule! - Good location next to the IGA Lounge. The staff was friendly and let me have a late check-out Extremely expensive just to stay 7 hrs. The first room they gave me hadn’t been cleaned so I had to wait to get another room
- Regina (5/5): As you don’t have a choice at the airport this is only option and the staff knows it, that’s why they super unfriendly - Super convenient in terms of location Unfriendly staff and price difference between webpage and when you’re checking with the front desk
- Klara (10/5): -
- Dragan (10/5): Great -
- Karina (9/5): Its an option. - Ideal place to stay overnight between flights. Clean, comfortable. the price is too high. Last night we stayed we payed for triple room about 400 plus something euro!!!
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