Ostay Kyoto west hotel APT

Location: 西九条横町35, Kyoto, jp

Star Rating: 8.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 09:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Soundproof rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Mobile app for room service
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Double Room

  The double room provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. In the kitchenette, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. This double room features heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Room

  The twin room provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. In the fully equipped kitchenette, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. This twin room offers heating and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Chiara (9/5): -
• Hiroshi (10/5): 満足でした - 誰にも会わないこと どうなるか不安で心配
• Caalmat (8/5): -
• Shukl (10/5): - Amenities, cleanliness and space of room
• Aya (3/5): 値段相応 - オンラインチェックインだから待つ必要がない お風呂の湯を張ったところ、黒い何かが風呂に浮いていて風呂に浸かれなかった。
• Fabiano (10/5): -
• CHUNCHEN (9/5): - 設備完整 浴缸有點小 枕頭兩顆都是高的，沒有矮的
• 靳岷 (10/5): -
• Maggy (7/5): Pequeño peor con bien ubicación - Está cerca de la estación y nos permitieron hacer check in adelantado que por al maletas nos vino bien; no así el h check out que no se puedo. Cuentan con los utensilios de cocina muy útiles y limpios Es un mini mini apartamento; como en todo Japón es complicado moverse en tan poco espacio y comer y cocinar etc . El precio es elevado; más de doble que otros ciudades como Osaka para servicios similares; pero creo es así en toda la cuidad; tomarlo en cuenta quizá merece la pena alojarse en Osaka ya hace tori del día en Kioto
• 松田 (10/5): -
• Romain (10/5): -
• Stefan (7/5): -
• Felipe (7/5): -
• Guest (10/5): -
• Jessica (9/5): - great location. very comfortable
• Sophie (7/5): Good location - Location and bed Room too small, only a tiny desk/table for 2 adults, nothing to wash the dishes No english TV channel, no general information about the area
• Janet (7/5): -
• Ramiro (10/5): - Todo muy bien Todo estuvo muy bien y limpio
• sauro (6/5): - Sinceramente niente Check in imbarazzante per fortuna che era presente la signora delle pulizia dopo 1 ora ci ha aperto
• Konrad (2/5): Nie polecam chyba, że ktoś lubi spać w smrodzie i hałasie. - Duzy pokój. Zamówiliśmy 2 noclegi. Od wejścia do windy czuć bylo zapach kanalizacji. W pokoju śmierdziało kanalizacją tak, że mieszkało sie nieprzyjemnie. Naliczana dodatkowa opłata za sprzątanie w wysokości 3000 Yen. Bardzo słabo to bylo oznaczone przy rezerwowaniu. Dowiedziałem sie o tym po zapłaceniu. Niewygodne łóżka i twarde poduszki z jakimiś kulkami(?) W środku. Hotel położony przy głównej ulicy. Olbrzymi hałas. Brak obsługi w recepcji a co za tym idzie brak możliwości np przechowania bagażu. Za te pieniadze + opłata za sprzątanie można bez problemu przenocować w normalnym hotelu o wyższym standardzie.
• Simon (8/5): -
• Giosue (10/5): Camera vicino stazione di Kyoto 🔝 - La struttura vicino alla stazione, al centro commerciale e ai kombini. L’appartamento era pulito e compreso di tutto il necessario per la nostra vacanza. Il personale gentile e disponibile. Super🔝🔝🔝🔝 Nulla
• Vaněk (8/5): -
• Jongjit (9/5): - ทำเลที่ตั้ง อยู่ติดถนน
• Tommaso (9/5): -
• Genevieve ivy (10/5): Great stay! - Location, shower, washer Small room
• CHUN TING (8/5): -
• KANA (10/5): - 問い合わせにも丁寧に対応していただきました。部屋の中も綺麗で清潔感があり、すごく良かったです。 特になし
• Sophie (8/5): -
• Alba (8/5): Apartament ideal per fer excursions des de l'estació de Kyoto - Apartament ben situat a prop de l'estació de tren de Kyoto, ideal per si vols fer excursions d'un dia. Zona tranquil·la, hi ha un centre comercial a prop (10-15min a peu). L'habitació estava neta i de la mida habitual a Japó (petita i amb poc lloc d'emmagatzematge). Rentadora i lavabo amb funció d'assecadora. L'habitació pot ser incòmoda si viatges amb moltes maletes. El llit no era massa còmode
• 王 (8/5): -
• Chin Yi (9/5): Excellent stay albeit small hiccups - Excellent location, 10-15mins walk from Kyoto Station. Close to some attractions like Toji Temple and able to access to various attractions via the city bus. The room was clean and comfortable to stay in. Lack of a clothes rack, and the dryer wasn't powerful enough despite drying for 3hrs. However, the washing function is decent.
• shirou (3/5): 価格優先で、我慢できる方向き - ロケーション 清掃が行き届いていない。 脱衣場に毛がたくさん落ちていた。 バスタオル、フェイスタオルが用意されておらず、宿泊者にカウンターまで取りに行かせた。 大通りに面しているので、車やバイクの音がかなりうるさい。
• adrian (10/5): Exelente con todas las comodidades - Todo maravilloso horno de microondas cocineta para lavar los trastes hasta una pequeña lavadora tenía cumple con todas las necesidades y todas las comodidades Todo estaba muy bien inclusive las instalaciones lo único que podría poner como exigencia es que jamás tuvimos una persona de recepción todo se hacía de manera digital no hubo un personal en recepción Pero sin ningún problema todo se cumplió con las expectativas
• Anubhav (10/5): -
• Tang (10/5): - 我住的是雙單人床房，兩張床很大很舒適，房間非常乾淨整潔，設備亦很新淨，員工有彈性會配合住客需要，整體感覺很有驚喜，下次去京都會再訂。 如果房間可以加一棧細燈及全身鏡會更加完美了！
• Marie-Kerguelen (8/5): - Hôtel très bien situé, proche du temple bouddhiste Tō-ji, de plusieurs restaurants et de la gare de Kyoto. Arrivée à l'hôtel très pratique, les instructions sont claires et le check-out simple. Bonne installation et confort dans l'hôtel Un seul petit problème, la ventilation très bruyante de la salle de bain qui se déclenche toute la nuit et qu'il n'est pas possible d'éteindre totalement.
• Jose hasegawa (6/5): - Was clean. Close to Kyoto station Hidden price 3,000 yen for cleaning. No body at the lobby. Its not a hotel .it's apartament
• Sandra (8/5): Clean and convenient. - Checkin and checkout was easy - all electronic key locks and codes. The apartment was clean and everything in good working order. It is conveniently located within an easy walk 12 - 15 minute walk from Kyoto Station. There are many konbini close to the apartment and a food market in the Aeon Mall opposite the Kyoto Station. The apartment is a reasonable size for 2 average sized people. More shelving and hooks are needed to maximise storage in the space. It is on a main road opposite the railway line so it can be a bit noisy.
• Gulsen (8/5): Perfect place to enjoy Kyoto. - A lovely short stay, clean, comforting and very convenient location. Would definitely stay here again.
• Christophe (1/5): Séjour affreux - La machine à laver La literie dure comme une planche, un drap trop petit à la place d’un drap housse (on se réveil sur le matelas) Une odeur de local poubelle dans le hall de l’établissement. L’appartement ne ressemblait pas à ce que j’avais vu en photo sur le site. Appartement au rdc avec une fenêtre donnant sur un mur donc pas de lumière naturelle. Pas de lampe de chevet ni autre source de lumière à part le plafonnier qui délivre un éclairage sinistre de supermarché. Une télé non connectée (qui sert à rien pour les étrangers vu qu’elle capte que des chaînes japonaises…) Et le pire du pire une odeur dans l’appartement de moisi et de remonté d’égout insupportable qui pique le nez, affreux!!! Tous mes habits on pris l’odeur. J’ai payer plus de 50000¥ pour trois nuits Une honte! La pire experience hôtelière de ma vie.
• Hagit (8/5): - דירה נחמדה וקטנה יש המון רעש מהרכבות כי הדירה ממש קרובה לתחנת הרכבת דירה נקייה, מכונת כביסה , הבניין עצמו מאוד שקט ורגוע
• Leonie (9/5): -
• Henry (8/5): -
• Sofiane (10/5): - Spacieux contrairement à toutes les chambres au Japon ! Bien équipé !
• Bettina (9/5): Kyoto besichtigen - Die Lage ist zentral, trotzdem ist es im Appartement ruhig. Die Wohnung ist für ein bis zwei Personen, die viel unterwegs sein wollen ideal. Das Bett ist sehr gemütlich, im Bad findet man alles was man braucht. Die Kitchenette ist spartanisch eingerichtet. Aber das habe ich in Japan mehrmals so erlebt. Kleine Snacks kann man jedoch zubereiten ( und der Foodmarkt am Bahnhof ist in 11 Minuten zu Fuß erreichbar.)
• Paweł (5/5): Pierwsze japońskie rozczarowanie - Niezla lokalizacja Czystosc w pokoju - nie zostal dobrze posprzatany po poprzednich gosciach (m.in. brudna skarpetka w lazience). Zgloszono do obslugi hotelu, ale nic to nie dalo. Opcja suszenia w pralce wlasciwie nie dzialala Obiekt zarzadzany zdalnie - nie ma nikogo na recepcji z kim można by porozmawiać, kontakt tylko telefoniczny/mailowy
• Leonardo (10/5): - Limpeza, proximidade com a estação de Kyoto, facilidade de check in e check out. Alguns pernilongos no quarto quando chegamos.
• Grace (9/5): Our stay here was very nice and pleasant. - The location was very convenient and the room was very pleasant and clean. The sheet on the mattress was not the correct size, so sleeping was a bit uncomfortable as the sheet shifted under our weight.
• Mayumi (10/5): - 無人なのが特にいい！部屋からは五重の塔が見えました。泊まるだけならまたここに泊まりたいです 女性であれば洗顔フォームは持参した方がよい。
• Charles (10/5): Short walk to main station, washer and dryer were a nice addition, nice room! - Very convenient and well located
• 晨皓 (8/5): -
• Armin (10/5): Overall we were really happy with the whole experience. Thank you! - Big room size for Japanese standard. The laundry machine in the room is a huge benefit.
• Arthit (10/5): -
• 희원 (10/5): -
• 희원 (10/5): -
• Jorge (10/5): - La habitación me pareció muy cómoda y súper limpia. Además tienes cocina y lavadora. No hay personal en el edificio pero si están muy atentos cuando escribes. Hay que coger bus para ir a casi cualquier parte menos la estación de kyoto
• Noorasiah (7/5): -
• Erika (9/5): Excellent place to stay in Kyoto - Great location, clean room, lots of space, comfortable beds
• Agustin (10/5): Exceptional -
• Abigail (9/5): Amazing place to stay! - Excellent location, very clean and comfortable, and amazing to have a washing machine with detergent provided. The bathroom has a heater to dry everything too. And all for a good price. Would 100% recommend. The bottom bed sheet is too small for the bed so it moves around.
• Dhakal (10/5): Beds were big. - Easy access to laundry machine with free laundry detergent. Laundry is free and private. 10 mins walk from kyoto station but it was worthy.
• Seung (8/5): Very good - Spacious rooms near the Kyoto Station. The convenience store is just across the road, not to mention abundant amenities. Despite being near the station it is a quiet neighborhood.
• Raul (8/5): Great stay - Convenient location, easy check-in, staff, privacy. Bed is a bit hard. Duvet and bedsheets, as per my review one year before are too small (smaller than the bed) and there has been no improvement in the 3 or 4 times in one year I stayed there since informing them, but for one person it's ok.
• Chananchida (10/5): Exceptional -
• Jonathan (10/5): Exceptional -
• Imam (8/5): Very good -
• Seray (8/5): Very good -
• Pedro (10/5): Exceptional - I loved this place. It is close to Kyoto station so it is super convenient to move around, plus there are buss stations around.
• Fraser (5/5): Once we had access it was OK and met our needs - seemed a bit expensive compared with other options - Location was OK and close to various destinations. Good eating places nearby. Close to Temples and Shrines. Difficulty in getting into the facility. Possibly due to my lack of tech knowledge and need to use mobile phone for all communications. Using WhatsApp to contact home but unable to contact host. Found entry details in email but was unaware I had received - was expecting to check in at reception. Also had to refer to Booking.com. A frustrating time.
• Petra (8/5): Very good - Separate apartment in a residential house, with a view of the train line with Shinkansen. Equipment of the apartment kettle, fridge, microwave oven, with a hob with the possibility to cook something small, there was also a frying pan, which is not very common. Distance from the train station about 10 minutes by foot.
• David (5/5): Our stay could have been more enjoyable had the apartment reflect our length of stay. - The location was quite central being close to Kyoto railway Station. The apartment is clean. The washing machine was great - however there was no drier. Having a bath tub was great. We made our reservation 8 months prior to our 4 night stay. We requested a quiet room on a high floor. We were given a ground floor (called 1st floor in Japan) apartment in front of the elevator. The reason we were given was that the operator had a recent busy period. Really bad versus what we had expected for a reasonably long stay in Kyoto of 4 nights with a long lead time from when we booked and stayed (ie. 8 months). The apartment kitchnette is really small. It is not equipped with any cutting knives or scissors. Basically it had cutlery to eat take-away (take-out) meals. Not having a clothes drier mean that the washing took 2 days to dry.
• Raul (9/5): Superb - Second time stay, different room. This time bathroom had sewage smell from washbasin, so less one star. Bed a bit too hard.
• Nikolina (10/5): Exceptional -
• Vitali (7/5): Pretty decent apartment - - You have everything you need. Even if you are there for several weeks. - The ramen bar next door is very good - Flexible check in with code - I had room 411 and as it is right on the main road it was always quite noisy. I couldn't sleep at night without ear plugs - At night temperatures just above 0 degrees it was quite cold in the apartment - The heating in the bathroom went out every hour and had to be restarted. Unfortunately, there was no description of how to operate the timer correctly. - At first glance the apartment was clean, but on closer inspection there was underwear behind the washing machine and garbage under the bed
• Raul (8/5): Great - Location is 10 to 15 min to train station. Cleaning could be improved, bed linen is too small.
• Alia (8/5): Great location, quiet area. Friendly and accommodative owner. - Owner was very accommodative, check-in instructions were clear and when we requested for more towels they delivered immediately. Location is a good 10 min walk to Kyoto Station, and it's located in a quiter area of the town. Be wary that the sizes of the accommodations in Japan are very small. This place is suitable for 2 people with maybe 2 medium sized bags. Any more than that and there wouldn't be enough space. Not suitable for children either.
• Rara (10/5): Exceptional - Everything was great!
• Sir (10/5): Exceptional -
• Natalia (10/5): Great stay! - Liked the bathroom and the possibility to turn on the 'heat' mode, allowing to dry small things quickly. Good location not far from the railway station. Extremely detailed instructions from the owner (how to use things in the apartment, how to find the apartment from the station with pictures). Possibility to open the window & nice view from it. Can be a bit loud if you like sleeping with an open window (everything is fine though when it's closed). Would be nice to have some light blanket in addition to the warm one (at least during the warm weather seasons).
• Li (8/5): Very good - Nearby to kyoto station and staff reply is fast response. Toilet have humidity smell and filter toilet is not dusty is not maintain.
• Rick (7/5): Clean and standard hotel room near Kyoto station - The room was clean and comfortable, with a pretty big bathroom. Everything was as expected. The location was near (15 min walk) from Kyoto station, but for Pontocho/Gion you have to go with public transport. Although we only spoke the owner via the chat, he was kind and we could even check in a little bit earlier, which was much appreciated. The only thing that was pretty annoying was the small bed sheet as some other people already mentioned. It was too small for the bed, so for two people in the bed this not very comfortable unfortunately.
• ジョテイ (6/5): For the price, you don’t complain much. But still, the smell was a no to me. - The place is very special and have many amenities. However, I don’t normally write a negative review but the smell of the sewage around the toilet area was so strong (maybe because of the washing machine?) that ruins the whole experience. The bedsheets were also very narrow that they come off from the bed easily.
• Tereza (10/5): Exceptional -
• Katrina (9/5): Compact room - Location was a 5 minute walk from the Kyoto train station. A fantastic little restaurant, next door. The bottom sheet was too small for the bed. It's like they are using single bed sheets on a double bed.
• Caro (8/5): Good price/quality ratio - Small but convenient studio. Location was good and everything was clean. I would't count to much on the kitchen, since it was very poorly equipped. For us, the washing machine was a big plus. They have a sort of drying function in the shower (read the manual) which worked super well and our clothes dried super quick. Check-in and out times, but you know that when you choose the place.
• Louis (10/5): Exceptional - The location is really good, in a quiet area, a few minutes walk from the train station, a mall is located one block away.
• Jan (7/5): Good -
• Yusuf (10/5): Exceptional - So comfortable and nice. It’s close to the station and the getting in was quite easy.
• Neli (7/5): Good -
• Madeleine (9/5): Great stay - Close to Kyoto station & easily accessible. Apartment has space & is comfortable and clean. Nice to have a cooker & washing machine. Really recommend for others staying in the area.! Maybe needs more kitchen ware such as mugs
• Oliver (8/5): Very good -
• Nina (10/5): Exceptional -
• Clare (10/5): Exceptional - The staff were super helpful via messages, the room was spotlessly clean, the wifi was good, the location was good. But we mostly just loved the room - it was very cosy and had everything we needed, and we really enjoyed our stay. The kitchen had lots of little things that are useful and sometimes forgotten at other places - washing up liquid, shampoo, condition, body wash was all provided. The fridge, kettle, microwave and kitchen was all really great. The washing machine was handy, and the bathroom air-conditioning could be changed to heat/dehumidify/dry etc, which was useful for washing The bathroom was always really warm, we tried to turn the toilet seat warmer off but couldn't find a way to do it with limited Japanese. So it made the room hot, and it wasnt something we wanted on. Maybe it is possible, but we couldn't find a way. It would be great to have a tea towel in the kitchen for drying washing up - that is the only thing we missed
• Clare (10/5): Exceptional - I extended my stay as I was staying longer than expected. I stayed in the same room, which was so helpful so that I didnt have to pack up and move rooms. The staff/owner was super helpful via messages. I loved my stay here, it was very comfortable Nothing, it was great
• Koshan (10/5): Would recommend 10/10 - Really clean, and nice host
• Wang (9/5): Superb -
• Kae (10/5): Everything you need at a great price - Great having a washing machine and microwave The elevator smelled very odd
• シャノン (8/5): Very good -
• Aaron (9/5): Superb - The apartment was clean and central to the train station and other facilities. The room was clean and had everything needed for a stay. nil

Photos