La Casona de Palacio Viejo

Location: Calle Cruz Verde 224, Arequipa, pe

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Room service
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Massage services
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Kid meals
• Outdoor furniture
• Fruits
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Tennis lessons on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach yoga on site
• Internet access
• Housekeeping on request
• Wine release events
• Horse riding nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Apartment With Terrace

  This spacious apartment includes 1 living room, 4 separate bedrooms and 3 bathrooms with a bath and free toiletries. This apartment has an electric kettle, a sofa, a flat-screen TV and a terrace. The unit has 6 beds.

  Max Occupancy: 8 (8 Adults)

  • Shower
  • TV
  • Hair dryer
  • Toilet
  • Private bathroom
  • Sofa
  • Electric kettle
  • Terrace
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans

• Comfort Double Room

  1 King Bed

  Deck/patio with city views

  
  

  Entertainment - 40-inch Smart TV with digital channels and Netflix

  Food & Drink - Coffee/tea maker and minibar (fees may apply)

  Sleep - Premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Wardrobe or closet

  Comfort - Daily housekeeping and heating

  Accessibility - Wheelchair accessible

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Down comforter
  • Rainfall showerhead
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Deck or patio
  • Shower grab bar
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Deluxe Duplex

  5 Double Beds

  915-sq-foot room, located on the top floor, deck/patio with valley and city views

  
  

  Layout - 4 bedrooms, 2 living rooms, and dining area

  Relax - Indoor private hot tub

  Entertainment - 40-inch Smart TV with digital channels and Netflix

  Food & Drink - Espresso maker and electric kettle

  Sleep - Premium bedding, a down duvet, and bed sheets

  Bathroom - 4 bathrooms, jetted bathtub, and separate shower with rainfall showerhead and hydromassage showerhead

  Practical - Laptop workspace and wardrobe or closet

  Comfort - Daily housekeeping and heating

  Accessibility - Grab bar in shower

  Need to Know - Toothbrush and toothpaste not available

  Smoking And Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Daily housekeeping
  • Jetted bathtub
  • Espresso maker
  • Premium bedding
  • Separate bathtub and shower
  • Separate dining area
  • Down comforter
  • Rainfall showerhead
  • Private spa tub
  • Room and bed type depend on availability check-in
  • Hydromassage showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Deck or patio
  • Shower grab bar
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor

• Single Room

  Featuring a warm setting, this room comes with cable TV, free Wi-Fi and a private bathroom.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Feather pillow
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Room

  Featuring a warm setting, this room comes with cable TV, free Wi-Fi and a private bathroom.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Feather pillow
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room

  Featuring a warm setting, this room comes with cable TV, free Wi-Fi and a private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Feather pillow
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Suite

  This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony, this suite also offers a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shampoo
  • Body soap
  • Feather pillow
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Queen Room

  This double room provides a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

Guest Reviews

• Luca (10/5): -
• amparo (1/5): - La ubicación La habitación estaba humeda, el trato de recepción pésimo; no hay luz en la habitación y me dice que vaya a hablar con el responsable de electricidad
• Pauline (8/5): -
• Aquima Cruz (10/5): - La atencion Nda
• Adrian (10/5): - La ubicación y el personal
• Yeregui (5/5): C etait sympa - L emplacement Le manque de communication et coordination. L isolation phonique
• Michel (9/5): -
• Jimena (10/5): -
• Casona (10/5): - Excelente ubicación, desayuno muy rico y personal muy amable. El ambiente del hotel es muy acogedor. La verdad, todo estuvo muy bien durante la estadía. Tal vez pequeños detalles que siempre se pueden mejorar, pero nada que afecte la experiencia. En general, fue una estancia muy cómoda y agradable.
• Micaela (5/5): - El servicio fue terrible
• Saul (6/5): - Habitación pero no tenía jabones ni shampoo No había una correcta implementacion en el baño, no había ducha caliente
• Cruz (9/5): -
• Jelli (9/5): Muy confortable y agradable - Un lugar super comodo, buena Atención, personal muy amable y atentos. El desayuno es rico y puntual. Muy contenta por mi estadía. Gracias. Me gustó todo en general. Lo único es que podrían mejorar los televisores para que en todos tenga señal y las app como Netflix por ejemplo. Y tal ves tener a la venta bebidas y piqueos.
• parrado villalba (6/5): Agradable - Buena ubicación Había una luz qué daba directo a la puerta de la habitación sin cortinas oscuras
• Marina (8/5): Prima prijs kwaliteit verhouding. - De locatie was top! En het personeel is enorm vriendelijk! De douche was koud.
• Alejandra (8/5): - La cama muy cómoda
• Hector (8/5): -
• Carlos Jordan (9/5): Casona cerca de la plaza de armas - Camas cómodas y está cerca de la plaza de armas . El personal muy amable Pocas repisas para acomodar la ropa
• chatta añasco (8/5): - La ubicación me encantó La atención La decoración Fallos en el baño
• Sion (10/5): -
• Sharon (5/5): - Beds were comfy and hot showers 1) the wifi doesn't work in the rooms. I had loads of stuff that I needed to book and ended up having to sit in reception late at night. But even simple things - I was getting picked up at around 3am for a tour and the WhatsApp doesn't work to let you know the schedule 2) the doorbell !!!!!!!! Small annoyance that you have to ring each time to be let in and out but it rings loudly 3 times and so is going through the night.... I was on the first floor and could clearly hear it and it was driving me mad - I had to be up at 3am, and 5am another day so it wasn't great
• ERIKA VIVIANA (10/5): -
• Manrique (10/5): Definitivamente volveré - Cercanía al centro
• VILLALOBOS OBANDO (10/5): - Bueno
• Hieral (5/5): -
• Oliva (7/5): -
• ALARCON (1/5): Una decepción el hotel, administradora poco profesional, no tiene trato con los clientes - Totalmente decepcionada, el desayuno insalubre, la manipulación de alimentos sin aseo previo, la administradora muy intransigente, le comenté que no había personal de limpieza el domingo que estuve ahí y me dijo que domingos no trabajan, eso resume muchas cosas en este hotel. Las toallas viejas, no había agua caliente, solo el joven de la puerta nos ayudó bastante pero la administradora nada profesional y encima por no darte todo completo o lo que ofrecen te cobran muy sobre elevado
• claucorderoberkovic (10/5): - Las habitaciones son grandes y comodas, todo impecable, agua muy caliente. El desayuno muy rico, todo hecho en casa, la mermelada las galletas. Excelente!!
• Claudia (7/5): - Preis-Leistung, Lage und Frühstück sind okay. Die Ausstattung ist in die Jahre gekommen. Als wir nach einer langen Anreise abends ankamen, wurde uns ein sehr altes, muffiges Zimmer ohne Fenster gegeben, was wir nicht gebucht hatten. Erst nach längerer Diskussionen und Telefonaten des Personals mit dem Hotelbesitzer, wurde eingelenkt und wir sollten ein anderes Zimmer bekommen. Man verlangte dafür einen Aufpreis. Wir haben uns geweigert diesen Aufpreis zu zahlen. Das Personal hatte dann Einsicht. Das größere Zimmer musste noch gereinigt werden und wir mussten noch etwa 1 Stunde warten.
• Francisco Javier (10/5): Bonito, cómodo y muy buen ubicado - Limpio, cómodo, bonito y muy buena ubicación en el casco histórico. El personal muy amable y dispuesto siempre a ayudar. El timbre se escucha demasiado por las noches en las plantas de abajo. Sería perfecto si instalan otro tipo de timbre que indicara al personal que hay clientes fuera que no fuese sonoro
• EDWIN (10/5): Excelente - Personal Nada
• Peña (9/5): -
• tristan (5/5): -
• Hamoudi (3/5): - Le lieux, l’emplacement Nous avons passé plusieurs nuits dans cet hôtel. Le dernier jour, nous devions prendre un bus de nuit pour Cusco. Nous avons donc demandé à régler notre séjour et un supplément pour pouvoir prendre une douche dans une chambre libre avant le départ. À ce moment-là, les trois quarts des chambres étaient vides. Une douche avant dix heures de bus de nuit aurait été très appréciable, mais malgré notre proposition de payer, cela nous a été refusé. Dommage de terminer notre séjour sur une note aussi décevante. surtout que l’hôtel juste à côté nous a permis de nous doucher pour 30 soles.
• Rossana (4/5): - La ubicacion Que pese a la reserva un booking me pidieron un adelanto. El baño era muy básico, no había recepción pues en realidad es una casona adaptada. Sobrevalorado.
• PATRICIA (8/5): - Magnífica ubicación para ir a plaza de armas andando
• Antonio (8/5): -
• Gonzales (9/5): -
• moreno (10/5): -
• Bernardo (10/5): Un muy buen hotel para viaje de negocios - Muy buena experiencia; repetiría mi estadía!
• Maria (8/5): - Het ontbijt was uitgebreid. Geweldig.
• Verena (3/5): - Das Zimmer war sehr dunkel, da die Beleuchtung nur teilweise funktioniert, nicht alle Fensterläden zu öffnen sind. Die Fenster an sich sind nicht zu öffnen. An unserem zweiten Tag gab es nur kaltes Wasser zum Duschen. Allgemein sah das Zimmer sehr runtergekommen aus.
• Cara Cooper (6/5): Now a tired relic of what must have once been a lovely hotel. - Good location Missing doors in rooms, sealed windows so no air circulation, showers had mould, no soap or shampoo provided, not willing to provide breakfast as take away on early tours
• Jennifer (6/5): Regular - Nos gustó la ubicación y el tamaño de la habitación, además la cama era cómoda Que la habitación era en una planta baja, el baño era pequeño y había una avería por la que se filtraba el agua al piso. Además una de las responsables intentó que pagáramos de más por el transporte al aeropuerto.
• Portilla (10/5): - La ubicación es cerca de la plaza de armas , el desayuno y el trato del personal
• Mariusz (1/5): Bad - That we took only one night Tragic hotel, There is no information where is the entrance, it was difficult to find as most shutters were closed, from outside it looks like hotel is closed. Staff at reception is very rude, does not help with luggage carrying (they don't have a lift) and first what we heard was an unfriendly request to close the door behind us. What a poor treatment!Then it went even better and the first information they asked for was payment or they refused to check in. We negotiated and checked the room first, 1st floor no elevator and guy just looking at you and not helping with the luggage. The room was the cheapest (small without window) while we booked a far better and far more expensive one, only after discussion with the translator (cause reception play fool and doesn't understand a word in English) we received the correctly booked room. We requested breakfast in a box for the next morning, they agreed and in the morning we found out we won't get it as another guy in reception didn't prepare anything and ignored us and told us he didn't know anything. Seriously? You knew we had a trip, if you didn't confirm we can have a breakfast box we would prepare ourselves for not being hungry till lunch that day!! Everything in this hotel stinks: towels, sheets, bathroom, even reception guys. For hot water we need to wait till 5 a.m. Luggage is stored in an open room in the reception where everyone can enter, nowhere safe despite they promised to keep it in the safe luggage room which they showed us before.Avoid this hotel.
• Darren (10/5): Exceptional -
• Sophie (6/5): Good location but not clean and a scam concerning honouring the booking of certain room types - The location was very good and the building was beautiful When we arrived they tried to put us in a less nice room and only informed us the room we booked was not available when we questioned them about the room type. They said it was our fault for booking late (we booked over 24 hours in advance) and that we could cancel our booking but it was late so we stayed in the less nice room and they refused to give us any money back for it. When we got into the room the shower was cold and we were told the warm water only turned on at 10pm, and there was hair in the bed and blood stains on the sheets. We've been staying in hostels throughout Peru and booked this as a change but we would have found much better standards of cleanliness and customer service in a hostel.
• Jean (10/5): Highly recommended great value great location. - Antique style atmosphere was very charming. The cofee and breakfast buffet was excellent !! The staff are very friendly and helpful . Jose went out of his way to make our stay very special. We will definitely be coming back ! Nothing. It was great!!
• Jennifer (8/5): Very good - It was close to the square The bathroom
• Noémie (8/5): Very nice place - The host is nice and let me leave my luggage for the day. The bed is really confortable The light in the corridor stays on all night and the doors are made of glass which makes the room not fully dark. The room is quite small
• Alexsky99 (9/5): Superb - Cleanliness. Location. Quite spacious room. Good value. Poor breakfast. Partial window blinders.
• Obadah (3/5): Poor - The location No the same the app i reserve, the room is very very old , the servers no is goog , i go other place i don't stay
• Jeymy (9/5): Superb - Confort Tv
• Jhersi (8/5): Very good - Very good location A bit simple room but it was alright for the price paid
• Diana (4/5): Don't stay here - The only good thing about this accommodation is the location. The bathroom was dirty and one of the days we didn't have hot water in the whole day. The staff were not helpful in any way. The breakfast was always late and the times changed depending on the owner's mood. We didn't feel that the security was good because the day we arrived we were given a key and, when we entered the room, there were other people's things (they gave us a key to a room where other customers were still staying). For the same price you can find better accommodations
• Wassim (8/5): nice and comfortable - place was good and the staff were nice the entrance every time I was out and need to go back but it is ok the staff are always there
• Luis (6/5): - Nothing
• Fuller (1/5): I would not recommend this hotel to anyone that I know. - The property had potential to be a very nice place with a great location but unfortunately it does not appear much care is taken to make the property amenable. Parts of our accommodation were dirty and the upper level of the hotel seemed like it could have potentially dangerous construction. The rooms were angled downward so it felt like you were walking uphill to get into bed. Additionally, some of the beds were not clean and during breakfast on our final day the staff were fumigating some of the rooms which made the hotel smell of amonia. They offer breakfast included but each member of our party remarked at the poor quality and care taken with the food.
• Steen (2/5): - No electricity. Owner had not pais electric bill for months NOT and outage.Thus no lights whatsoever, no heat. So cold that after 3 hours I had to leave hotel for another much more expensive hotel. I demand compensation.Credit, voucher or otherwise ,$ 100
• Daniel (6/5): - It's a nice hotel, but the washrooms and showers need maintenance.
• Rosiegoldie (9/5): A little Palace in wonderful Arequipa - I really loved the building. Old world character! The beds were very comfortable and the showers were nice and hot. The staff were great, very helpful and friendly. It is located about a 5 minute walk to Plaza de Armas so very close to bars, restaurants, shops and some of the local attractions. The only thing was the main door of the hostel was a little noisy for me as you can hear it every time it opens/closes. With people coming and going it can be a lot. I'm also a light sleeper (and I wear ear plugs).
• Daniel (10/5): Exceptional -
• Ioannis (1/5): Bad - The worst experience in my life. Stay away from this hotel
• Ioannis (1/5): Bad - Stay away from this hotel We arrived with my friends and the rooms isn't ready the afternoon in the day of check in. No hot water, dirty pillows, beds and really is a disaster. Hopefully we stay only one night.
• Jeremy (5/5): Passable - Convenient location Helpful and nice staff Comfortable bed and pillows Space to hang clothes despite the room being small The room only had a glass door, letting lots of light in through the night as well as all the noise from the street and from other guests. The room wasn't properly cleaned (dusty bathroom, balls of hairs, wraps and packaging leftovers from other guests)
• Ørjan (7/5): A lot of charm - The hotel was very rustic and had its charm. It was close to the main plaza and it was easy to move around. Particularly amazing restaurants around. I had a bit problems communucsting with the people working there. They seemed as they wanted to help, but there was a language barrier.
• Tino (9/5): Spacious bright room 2 blocks from Plaza de Armas - Very clean spacious and well-furnished room with high ceiling and a lot of storage space. Small balcony had two doors, so very quiet from streetside. Bright room. Very comfortable bed and blanket. Free tea in the room. Basic breakfast, but a lot of juice. Only 2 blocks from the Plazas de Armas. Cold shower. Noise from the upper floor (no sound insulation). Wifi-connection often interrupted or slow.
• Sally (8/5): Very good - Comfortable beds, staff very friendly WiFi was poor, not able to make phone calls, room was very noisy as right on the street. There was no hot water one night, took a while to get sorted.
• Paulina (9/5): Superb - Perfect location, nice big and comfy beds, hot showers and clean. A bit cold but not too bad We were surprised by a receptionist entering our room in the middle of the night for no reason. At least he apologized ;)
• Alicia (6/5): Pleasant -
• Mariel (9/5): Superb -

Photos