TAKSİM MY HOUSE BUTİK OTEL
Location: 13 Turan Caddesi, Istanbul, tr
Star Rating: 8.8 Stars
Property Type: Hotels
About this Property
Convenient Location near Major Attractions
Comfortable Rooms with City Views
Personalized Service and 24-hour Front Desk
Start your Istanbul adventure at TAKSİM MY HOUSE BUTİK OTEL, where comfort and convenience meet. Book now for an unforgettable stay.
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 01:00 PM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Family rooms
- Luggage storage
- Express check-in/check-out
- Soundproof rooms
- Ironing service
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Allergy-free room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Triple Room
Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and an oven. The spacious triple room offers air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Deluxe Triple Room
In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious triple room features air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Budget Triple Room
In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious triple room features air conditioning, a mini-bar, a terrace with city views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Comfort Triple Room with Shower
The spacious triple room offers air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a bidet. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The triple room has parquet floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as city views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Superior Quadruple Room
The spacious quadruple room offers air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a bidet. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and an oven. The quadruple room has parquet floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as city views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Semi-detached
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Comfort Triple Room
Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, kitchenware and an oven. The spacious triple room provides air conditioning, a mini-bar, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
-
Deluxe Triple Room
The spacious triple room provides air conditioning, a mini-bar, as well as a private bathroom featuring a shower and a bidet. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The triple room features parquet floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Kitchen
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Key access
Guest Reviews
- Maxime (10/5): Super hôtel ! - J’ai passé un excellent séjour. La chambre était parfaite, très propre et confortable. J’ai également été très bien accueilli dès mon arrivée. L’hôte était toujours disponible, réactif et attentionné tout au long du séjour. Je recommande sans hésitation !
- Natalija (9/5): -
- Ben (9/5): -
- mohamed yassine (10/5): -
- Faten (10/5): - Le responsable à l'hotel très attentionné .
Excellent séjour. Tout était parfait.
- Fadime (8/5): -
- Elise (10/5): -
- Simoraghni (9/5): -
- Alae (10/5): -
- Antill (9/5): -
- Alae (7/5): - Calme , localisation Pas d'ascenseur
- VLAD (10/5): Wonderful - Perfect location, host, Vedat, great !
- Emre (9/5): -
- Mariia (10/5): - Good location, comfortable large room, and excellent communication. I was satisfied throughout the entire trip 👍🏻 -
- Аяулым (8/5): -
- Georgiy (5/5): Сойдет - Расположение отличное. Цена соответвует качеству Номера подуставшие. В ванной протекает душ
- Toghrul (7/5): -
- ABDELKRIM (6/5): - La chambre est spacieuse. Le nettoyage de la chambre n'est pas fait chaque jour
- Julie (8/5): -
- hiba (9/5): - I like the location and the host was so kind I highly recommend, the rooms was good too
- Kolašinac (9/5): -
- Mohammed (10/5): -
- Muhammad Hassaan (9/5): - Everything is good, reception guy is also good and helpful. Nothing
- Dana (10/5): -
- Carmen (8/5): Très bien - Emplacement Cuisine insuffisamment aménagée
- Nicola (10/5): -
- Nabil (10/5): Excellent Hôtel - Nous tenons à remercier chaleureusement notre hôte, Vedat. Disponible 24h/24 et 7j/7, il s'est montré extrêmement aimable, attentionné et très sympathique.
La chambre était spacieuse et très confortable ; la literie, y compris le lit, les oreillers et la couette, était d'excellente qualité. La salle de bain était fonctionnelle et disposait d'eau chaude en abondance.
Une kitchenette est également à la disposition des clients ; un équipement plus complet aurait été appréciable pour ceux qui souhaitent cuisiner, mais cela reste un atout considérable.
Notre chambre se situait au 3e étage, ce qui ne nous a posé aucun problème.
L'emplacement est idéal : à seulement 5 minutes à pied de la place Taksim.
En résumé, il s'agit d'un excellent hôtel de charme offrant un rapport qualité-prix exceptionnel. Nous le recommandons sans hésiter et y retournerons lors de notre prochain séjour. Rien
- Abdulrahman (10/5): أقامه مريحة جدا ونشكر صاحب الفندق على المكان - صاحب الشقه جدا محترم و خلوق
عندما كنا نحتاج او نسأل او نطلب شي كان يساعدنا دائما
المكان امان الباب مقفول وتوجد في كيمرات
توجد في الشقه موقد كهربائي وبعض الأواني و ايضا بالقرب منه سوبر ماركت و كان سعره مناسب ورخيص
راح أكرر الزياره الى اسطنبول قريبا وراح احجز مثل الفندق انا وعائلتي نشكرك جدااااااا
واسفه على اي ازعاج صدر من عندنا
الشقه و المكان جدا نظيف وقريب من تقسيم مشي على الأقدام
وتوجد امرأه تقوم بالتنظيف الغرفه دائما وكانت جدا امينه ونظيفه جدا اود ان اشكرها جدا
- Temur (6/5): - Paid online with Booking but was forced to pay in cash upon arrival. Showed them confirmation that it was paid online but they didn't care. Ended up paying TWICE
UPDATE: finally and only after leaving negative review, tens of messages and 3 weeks later they contact booking to make the refund for the double charge they made
- Lalezer (9/5): -
- zakaria (10/5): Il était vraiment propre et confortable
L'emplacement agréable et l'équipe très sympa 10/10 -
- Lalezer (9/5): -
- Seyedhesamedin (9/5): -
- Rania (9/5): - The hotel was very near to taksim square and isteklal street and was very near to taksim tunnel and all the transportation facilities, the staff also is very nice and cooperative, even make me check in before the set time as my flight arrived in the early morning
- khadija (8/5): -
- Tamara (10/5): -
- balti (8/5): - Oui
- Omri (9/5): - La gentillesse du personnel et la propreté de l'établissement
- gouni (4/5): -
- Georges (7/5): -
- Tamari (9/5): -
- Do (6/5): - The location is very good. You are at the Taksim Square.
The nice personal was ready to assist. The kitchen area is not fully equipped and the utensils are worn out. The frying pan is old , no cloth to wipe the dishes, no place to put the washed dishes to dry out.
The ventilation is very poor so the water collects and the fungus is in tn the bath and on with windows.
The room cleaning was done only at the beginning of my stay and no more.
- Lounis (10/5): - L'accueil la propreté toute était génial nous avons passer un très agréable séjour merci beaucoup vedat
- Yasser (9/5): -
- Rassima (10/5): Нужен не большой косметический ремонт, а в общем все хорошо - Все было прекрасно, особенно хозяин отеля . Всегда во всем помогал . Больше даже было дружеское отношение . Для меня это ценно Все отлично
- Aghayev (10/5): -
- Dr hesham m (10/5): - Location. The owner.
Clean place.
W fi. Very good
Room. Big.
Air-conditioning. Nothing
- Sahar (10/5): Agréable - Thank you vedat for everything
J’ai passé un très bon séjour au Taksim My Boutique Hotel.
L’emplacement est vraiment idéal, à seulement 2 minutes de la place Taksim, ce qui est parfait pour se déplacer dans la ville.
Vedat a été particulièrement serviable : il nous a expliqué comment utiliser les transports, quelles stations prendre, et il demandait souvent si nous avions besoin de quelque chose. Son aide a vraiment été appréciée.
La chambre était propre et bien équipée : plaques de cuisson électriques, bouilloire, ustensiles de cuisine, ainsi qu’une table avec trois chaises. Le linge de lit était propre et les lits très confortables.
En résumé, un excellent rapport qualité-prix, avec une localisation idéale et un personnel très attentionné. Je recommande
- Anas (7/5): - L’emplacement Internet, propreté et 3eme étage sans ascenseur c’est fatiguant
- Ahmed (9/5): - Accueil chaleureux.responsable accueillant et très serviable.trés bon emplacement ,5 min à pied de taksim
- Imane (8/5): -
- Hanisa (9/5): -
- Viktoriia (10/5): - Everything was amazing! Very good location. I liked the design of the rooms. There was everything necessary
- Bouaziz (10/5): - L'accueil, la propreté Rien
- ilyass (5/5): - Emplacement -3eme étage!!! sachant que j'ai demandé en avance dans quel étage est situé le studio. En arrivant on nous dit que si on veut dans les étages les plus bas c'est pas les mêmes pris .
-Cuisine vraiment le minimum et non conforme
-Menage fait une seule fois en 12jours???
- Reem (9/5): -
- Nurzhigitova (9/5): хороший персонал отеля, все посоветует , нам все понравилось -
- husam (10/5): من افضل الاماكن التي اقمت فيها من ناحية السعر والنظافة والراحة - قريب من ميدان تقسيم
غرف نظيفه جدا وتعامل راقي من الشيخ فيدات
الغرفة كبيرة ثلاث اسره مريحه نظيفه يوجد طاولة وثلاث كراسي
يوجد مطبخ صغير مع الادوات كل شي ممتاز انصح بالاقامة بهذا المكان والقيمة مقابل المال السعر ممتاز جدا يوجد محلات قريبه سوبر ماركت وعلى بعد 450 متر يوجد سوبر ماركت sok اسعاره رخيصة يوجد دراي كلين اسفل مكان الاقامة واسعارها جيده
الغرفة معزولة تماماً لايوجد ازعاج ابدا كل الشكر شيخ فيدات على حسن الاستقبال لايوجد مصعد
- mohamed (4/5): Cheap stay but not for long stays - Location to taksim meydan is good -Ventilation at ground floor is very bad and you can't breath well
-sewage smelly
- 1 air-conditioning at main room so the rest of apartment is very hot 🔥 and you cannot make that air conditioning very cold as it's fins directed to the bed so you may get sick
- Sofia-Ekaterina (10/5): - Hotel was very close to the Taksim and Istiklal Street (±5 minutes walk).
The hotel was very clean, tidy, and comfortable to stay in. Staff was also extremely polite and helpful. Sometimes we had problems with WiFi, but honestly it's not such a big deal.
- Muratbekova (10/5): - I had a wonderful stay here. The room was very clean, comfortable, and well-equipped, with everything I needed for a relaxing visit. The location was convenient, making it easy to explore the area, and the atmosphere was peaceful. The staff were exceptionally friendly and helpful, always ready to answer questions and make sure I felt welcome. I truly appreciated the attention to detail and the warm hospitality. I would happily stay here again and highly recommend it to others.
- Khalid (7/5): -
- Nasima (10/5): Taksim my house butik otel - Location, was close to all public transport to tourists areas
Rooms were spacious very comfortable, with clean and modern finish in Bathrooms
Safe area we could walk around with no fear
Host Vedat, was very kind and professional and made our stay very pleasant
Value for money definitely!
Again have to say the host really takes care of his guests
- Nada (10/5): Exceptional - The room was very clean,also when we need anything vedat is here and was very helpful,it is very near from taksim square also
- Linda (10/5): Exceptional -
- Behnam (10/5): Exceptional - Every think was perfect ,Hotel manager Vedad was so kind and helpful. Hotel is in a very good location, almost 3 min far from taksim square, room was so clean, everything you need is provided around the hotel.
- Blake (7/5): Good -
- Cedric (10/5): Wonderful experience + amazing host - The room was clean and spacious and the property is in a quiet street away from bustling Taksim square yet conveniently close for a night scroll or for taking the metro.
- Lori (8/5): Very good - Great location, just around the corner from taksim square and transport.
Comfortable bed and it was nice to have the balcony as well.
The host was great, very helpful and kind.
Thank you to the host for carrying my suitcase from the hotel to up the hill the day we left. N/A
- Emmanouil (9/5): Superb - Excellent value for money.
- Majdy (9/5): Superb -
- Hoda (10/5): Exceptional -
- N.sheasha (10/5): Highly recommended 👌🏻 - Best location 5 min walking to Istklal street near to supermarkets and metro station and pharmacy all 2 min walking...Hotel owner (Vedat) is very helpful person and rooms was clean and everything was perfect. Thank you
- Pui (7/5): Good -
- Guram (10/5): Exceptional -
- Deborah (10/5): Comfortable room and perfect location. - Great location, very comfortable and had everything we could possibly need. Would recommend to anyone looking to visit Istanbul.
- Berin (8/5): Very good -
- Dimitrios (9/5): Superb - The apartment was cozy, comfortable and resembled the uploaded pictures. It is near the Taksim square, making it really easy to go around the city. The neighbourhood is lively, there are restaurants and markets nearby. Also Vedat is extremely kind, welcomed us warmly and was there whenever we had a question. Really good value for money. The poor soundproofing, there being noise sometimes coming from other residents or the reception and the condition of the bathroom door.
- Then (5/5): Passable -
- Bahrija (9/5): Superb -
- Mazin (5/5): Passable -
- Natasa (10/5): Exceptional - The host was very helpful and the location is only a couple minutes from Taksim square and Istiklal street.
- Ahmed (10/5): Exceptional -
- Nourhan (10/5): Perfect place and perfect host - Everything was perfect .. the checkin was perfect .. the host was very nice and supportive .. 5 mins away from taksim Square.. the pics are like reality .. the place is surrounded by many supermarkets and fast food shops .. u will feel like home with your family.. my mother had an accident and the host and his friends didnt leave us they called the ambulance and came with us to the hospital and didnt leave us and took us back home and the host kept following up on us even when we were back to our country and kept asking about my mother .. definitely when i come back, i will reserve in the same hotel as the most precious thing that will be hard to find is to feel secured in the place u stay in and this exactly what i found in this place secured and supported .. definitely i recommend this place Nothing at all
- Adnan (9/5): Superb -
- Najla (10/5): Excellent stay - I had a very good experience during my stay at this hotel. From the moment i arrived, Vedat was welcoming and attentive. The room was clean, comfortable and well equiped with everything.
The location was also ideal, with easy access to Taksim square and transportation.
Overall I highly recommend this hotel for anyone looking dor a pleasent stay. nothing
- Ιωαννησ (10/5): Exceptional - Was a very clean and cosy apartment in a perfect spot!! Vedatt our host was the best guy! Always there to help us with any need we had!! Many many thanks!!! 👏👏
- Esraa (9/5): Superb - The room was very clean and big compared to other nearby hotels
The area is quiet and nice, it's 5 min walking to Taksim Midan, Istiklal St.
Supermarkets and restaurants are on walking distance, near to Taksim metro station and bus station
- Esraa (9/5): Superb - The room was clean and big compared to other nearby hotels
The area is nice and silent
Near to taksim Mydan and Istiklal St.
- Umair (10/5): Exceptional - The room was spacious and value for money. Located in the center. The owner was really helpful, even helped me carry the bags to the center while going back. Recommended
- Ernesto (10/5): Pleasant stay and Receptionist was very accommodating and understanding - location is good, short walk to Taksim Square. The family room on the ground floor is spacious and preferrable to senior citizens like my sisters. We were upgraded. Stairs
- Gunja (10/5): I would definitely recommend to friends, we had a great stay - very friendly host, helped us book spa services and airport taxi
- Bora (10/5): Exceptional - The room was very clean, the location was perfect nearby bus station, taxi, metro. Nearby Taksim Square. The staf was very helpful. Everything was perfect and value for money you. And very hot,, perfect in this cold days.
- Ernesto (10/5): RECOMMENDABLE. Families with small children & mobility issue should request the Room 101, ground flr - The Receptionist - Vedat is very flexible. The hotel is walking distance to Taksim Square and has a lot of restaurants around including supermarket. All are OK.
- Hasanović (10/5): Exceptional - Everything was perfect. Vedat is very helpful, about anything. Everything was perfect.
- Hany (10/5): Exceptional -
- Sophie (8/5): Perfect for the price - Location
Vedat (host) is extremely polite and very happy to offer his help, which we appreciated. If you need to ask him for anything in the apartment he is happy to give it to you (eg. toilet paper, soap). He wants to make sure you’re comfortable and that you have everything you need
Value for money
Lovely big!! rooms with newly decorated finishings and renovated bathroom
Thick windows that largely block out the noise from outside (we were fortunately on the 3rd floor) Don’t expect anything except the bare minimum in the kitchen. This wasn’t an issue for us; there was a fork and detergent (amongst some other things) so we were content for what we needed.
The doors to the apartments are very thin so you can hear people in the hallway/staircase - this wasn’t an issue for us as no one left/came early/late. If you’re a light sleeper, best to have your ear plugs with you.
- Martin (7/5): Nice relatively quiet place close to main square - Place close to Taksim and metro. Despite the closeness of main streets it's still relatively quiet location. The owner is very nice and helpful. It would be great if there was more equipment in the kitchen corner. The mattress is quite jumpy so if one person rolls over, the other will most likely notice. Otherwise everything is OK.
- Mahima (10/5): Stay was pleasant and in the perfect location - Clean and tidy One bathropm light can’t be switched off
- Reza (1/5): Bad - I booked this hotel for my family and fully paid by my card. The receptionist asked for cash and took cash from my family. They don't respond to the emails and messages! I asked for a ground floor room since my uncle is sick and he is in a special situation (he can't walk properly). They said to pay more cash if you wanted to change rooms which were completely similar only on the ground floor! So they paid because they were tired and needed the room. Their behaviour was awful and I'm not satisfied at all. Why should we pay cash when we paid all the money by card? Never go to this hotel again.
Photos