Oakwood Residence Hangzhou
Location: 28 Jiaogong Road, Hangzhou, cn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Oakwood Residence Hangzhou offers spacious apartments with fully equipped kitchens, home entertainment systems, and comfortable Oakwood Posturepedic beds. The large bathrooms with rain showers provide a touch of luxury for guests.
Convenient Location
Situated near major attractions like West Lake and Lingyin Temple, our hotel provides easy access to the best of Hangzhou. With the airport and railway stations just a short drive away, exploring the city is both effortless and convenient.
Exceptional Amenities
From the indoor pool to the business center, our hotel ensures that guests have everything they need for a comfortable stay. Enjoy complimentary WiFi, a well-equipped gym, and 24/7 service from our professional team during your time with us.
Book your stay at Oakwood Residence Hangzhou for a perfect blend of luxury, convenience, and exceptional service.
Important Information
Please note that parties are not allowed in the guestrooms. The property reserve the right to stop the party immediately and charge up to 3 times the room rate plus damage costs.
One pet is allowed per room, and guests must sign and abide by a pet agreement. Pet cleaning fee starts from RMB 500.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Safety deposit box
- Car hire
- Sauna
- Non-smoking throughout
- Heated pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Covered parking
- Garage
- Swimming nearby
Rooms Available
-
Studio Deluxe
The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. In the fully equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. The apartment features a washing machine, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
One Bedroom Executive Suite
This apartment includes a living room, dining area and a bedroom. It offers a cable TV and a tumble dryer.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio Deluxe
Features a flat-screen TV, a comfortable seating area and a city view.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio Executive
Larger studio features a flat-screen TV, a comfortable seating area and a city view.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio Executive Twin Beds
This apartment comes with 2 single beds, a living area and a kitchen. It offers a cable TV and tumble dryer.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
One Bedroom Executive Suite with Twin Beds
This apartment features a living room, bedroom and kitchen. It also offers kitchenware, sofa and dishwasher.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Two-Bedroom Suite
This suite's special feature is the hot tub. This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned suite provides a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio Deluxe
Providing free toiletries and bathrobes, this studio includes a private bathroom with a shower, a hairdryer and slippers. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned studio provides a flat-screen TV with satellite channels, a washing machine, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Justus (10/5): - Wirklich tolle geräumige Apartments und sehr aufmerksames Personal. Gute Lage. Die Klimaanlage lief nicht immer zuverlässig.
- Qun (10/5): - nice and clean, spacious
- Guang (10/5): -
- Urasate (9/5): -
- Justus (8/5): - The location. Good restaurants around. Spacious rooms. Aircondition did not work. Not a big issue as it wasn’t too hot. Yet they couldn’t manage to fit it sustainably.
- Arailym_Arnurkyzy (10/5): - Очень классный персонал
- Pechstein (7/5): -
- Guang (9/5): -
- Yinning (10/5): -
- Eillain (7/5): Above average. Comfortable hotel with a decent breakfast - Beds were very comfortable. Hotel is opposite a building with many restaurants and a nice beef hotpot place on the ground floor We didn’t find it that close to the nearest metro station wensan road esp while having to lug suitcases.
- Filippo (7/5): -
- Wang (7/5): 正常吧 - 保险箱存放了现金竟然打不开了，庆幸不是护照
- Huu Tai (8/5): - Location
- Esther (7/5): Hangzhou stay - Room was very spacious.
- akihiko (9/5): -
- 珈菲 (8/5): -
- Syafiq (7/5): -
- YiZhou (8/5): Pretty decent for money paid. - Great location, very close to XiHu, rooms are generously sized. Interiors felt a bit outdated, breakfast room is on the smaller end.
- 耀慶 (8/5): -
- David (8/5): Slightly overpriced - Great breakfast! The breakfast restaurant, the gym and the pool are all in a different building which involves taking the lift twice
- Daniel (9/5): - The space is great - really helpful if meeting friends or travelling with kids to have a lounge area and well equipped kitchen. The staff are friendly and helpful and some speak English. My family has stayed here twice now and neither time has the bath water been hot enough to enjoy. We were also dismayed to learn that the hotel decides whether the air conditioning is on or not. In this case, 24 degrees inside the room was too warm to sleep well. The staff were helpful and the next day turned the AC on, but nevertheless a room's temperature should be the guests decision not the hotel's - an issue seems much more common in China than elsewhere. The corridors smell smoky...
- Lin Piao (8/5): Comfortable Stay with Oakwood Residence Hangzhou - The location of the hotel is closed to places of attractions. Breakfast was of average standard. Maybe the reception staff can be more receptive to answering queries. Pillows were too soft for a comfortable support.
- Ricardo (10/5): -
- Kheira (9/5): - Chambre propre spacieuse, sdb trés grande avec baignoire et douche. Lave linge le bonus .
- TOMMY HONG TAO (8/5): -
- Hui Ming (8/5): Comfortable bed and relaxing sofa in front of TV. Nice shower with bath tub. - The room is clean and the bed is comfortable. We like that there is a big sofa in front of the TV for us to relax. The hotel is quite far from town and the west lake region so it took us about an hour to travel to and from town, so that took up some travel time.
- TOMMY HONG TAO (8/5): -
- Maria (8/5): Very good - I stayed there many times and it’s the best option so far Rooms need renovation and better cleaning
- Björn (8/5): Very good -
- Nguyen (10/5): Exceptional - Quietness Internet poor
- Thineswary (5/5): Passable -
- Daniel (9/5): Superb - Great kitchen, comfortable suite, good value. Breakfast was good too. The shower and bath water could be hotter.
- Diana (7/5): Good - Location was good. Surround by many restos. Good breakfast. Ac not working on the first and second night. They asked us to open the window instead. Furniture was run down and dusty.
- Mingya (10/5): Exceptional -
- Yhp (9/5): Very nice location and environment. - Very nice service and a convenient and comfortable stay
- Laia (4/5): Disappointing -
- Mohsen (9/5): Superb -
- Engkhin (9/5): V pleasant stay, no complaints at all! - It’s clean, gd value and the staff were all very warm, helpful friendly. Nothing
- Yhp (9/5): A very convenient and comfortable stay in Hangzhou - Location near xihu, spacious, the view, convenient to call cab, restaurant staff is courteous , room service is good They charge deposit for about 1000 RMB when checkin. They did not just hold the amount but really debit your credit card, while I understand they will refund the deposit upon checkout, loss will be incurred to guests due to difference in buying in and out of exchange rates. That’s not a fair practice. I will suggest the hotel to hold the amount in the credit card as deposit instead and then upon checkout, just cancel the holding amount will be a more fair practice. I think that’s a common practice adopted by many hotels.
- Yhp (9/5): Superb -
- Mingya (10/5): Exceptional -
- Shifeng (8/5): Very good -
- Alice (6/5): Pleasant - We like the washing machine. No amenities nearby. Not easily assessible without a car. Not within walking distance to underground train station. Bellboy not alert to take our luggages from car upon our arrival at the residence. Room heater too dry. Room doesn't have drying rack for clothings after washing. The drying string in the bathroom is not sufficient.
- Jia (8/5): Very good -
- Marjorie (10/5): Exceptional -
- Tan (10/5): Exceptional -
- Tan (10/5): Great value for five star hotel with kitchenette & washing machine. - Upgraded our room for genius membership. Very spacious with five star facilities. Delicious, sumptuous breakfast with wide range of choices. Nothing in particular.
- Marjorie (9/5): Superb -
- Yitian (6/5): Pleasant -
- Chayathon (7/5): Good - good location, walking distance to city center
- Saytru (10/5): Exceptional - very good network, I used it already in several cities. Always good price
- Jin (8/5): Very good -
- Atcharawan (7/5): Good -
- Saytru (9/5): Superb -
- John (7/5): Good -
- Trung (9/5): It’s comfortable. We were enjoying. - It’s very clean. Shopping & supermarket are close. It’s 2-3 km away from the nearest metro station. None of staff speak English.
- Tommy (9/5): Superb -
- Tommy (9/5): Superb -
- Ammar (9/5): Superb -
- Maria (7/5): It's okay - I stayed in this hotel for 4th time. It's close to a lot of places, such as West Lake. Also, many convenient stores and restaurants are around. This time was the worst. Room cleaning wasn't good at all. Wi-fi barely worked, and there was mold in the bathroom. The tableware was dirty. And there was no holder to dry clothing. I was unlucky this time.
- Ang (9/5): nice - The hotel's hospitality, the staff was friendly, and the place was clean. There is not much to complain about the property. I wish I had more time to explore around.
- Perrine (6/5): Great facilities but service is not at the right level for foreigners - The rooms are great and kitchen well equipped Reception: No english speaking staff mostly in the evening. Internet in the room not working well enough to be able to work in the evening
- Jaime (9/5): Superb -
- Xin (9/5): It may be more helpful for international guests if there is a map of the neighborhood in English. - The breakfast was good. The staff members working in the restaurant were very friendly and helpful. Finding the way back after breakfast was little difficult the first day. It was ok afterwards. Just a minor suggestion: The recorded English announcement of each floor in the elevators seems to need a little more work, e.g.,, "Ground Floor" may be better than "G Floor".
- Lin (9/5): Great first stay in Hangzhou - Spaciousness
- Kansala (8/5): High value for money, good service and friendly staff. - The Staff at the Reception were polite, helpful despite the language barrier. They helped a lot with taxi calling services. The location was close to various dining options. The breakfast was good, value for money. It was a bit weird that a restaurant on the 4th floor was emptied and there was no staff there to give information if it opened or closed.
- Joanne (10/5): Exceptional -
- Lim (9/5): Superb -
- Dimitrios (10/5): Exceptional -
- Nancy (6/5): Bad location - House keeping service are good Reception staff speaks little english and not helpful. Breakfast need to go across another building making it very inconvenient. Location is in a residential area, not many option for restaurant,
- Prakash (9/5): Nice and comfortable hotel - Location and comfortable Staff were not comfortable with English. I asked for extra water bottle, they didn't send.
- Mark (9/5): Superb -
- Maria (8/5): Very good -
- Ying (8/5): comfortable - good
- Dzintars (8/5): Very nice hotel with a very nice location. - Very nice and clean hotel with nice facilities and the perfect location for the sight seeing. Stuff doesn't speak English on the level what shall be in such hotel. All communication with the stuff was through the translating apps. We booked a taxi for the check out morning for 05:00am. It was confirmed at the reception but was not taxi in the morning. Only big sorry with a big smile from the receptionist! Luckily got a taxi on the street by myself and got the the airport in time :)
- Hayk (10/5): Would recommend to a friend. - I do not like downtown hotels, so for me the location is just the best you can imagine for a city like Hangzhou. Nothing
- Gaurav (9/5): Superb -
- Jenny (9/5): A nice hotel at a great location - Good location, clean and.comfortable rooms, got everything we needed for the stay The front desk staff interacting with guests can use some basic training. I reserved 2 rooms, one executive studio and 1 twin beds studio and asked to have 2 rooms close to each other if all possible. The executive room was down graded to a Deluxe studio without any mentioning by the front desk. I didn’t know until I entered the room and realized it’s not an executive studio and had to come done stairs to change it. This was unexpected. The room across the hall way is undergoing renovation, there was a strange smell inside my room. I asked front desk to find out what the source of the smell, they never got back to me.
- Kiang (10/5): Exceptional -
- Anonymous (10/5): It was nice excellant - Cleanliness and lication Language problem. Staff was jot able to converse in english
- Liong (10/5): Exceptional -
- Kim (10/5): It was an amazing and very calming stay! - The view was very nice. The location was 10-15 minutes away from the infamous lake, there are Starbucks and Mcdonald's nearby as well as some restaurants. The room was very convenient, clean and spacious, I loved the layout a lot. Our personal requests were met. The swimming pool, gym, and sauna are in another building (right across), and would be hard for foreigners to ask their way to the place. But the staffs were very welcoming.
- Saif (8/5): Very good -
- Vianney (9/5): Superb -
- Aramil29 (9/5): Excellent. Not a single complaint - Swimming pool I liked everything
- Hamzah (10/5): Amazing Apartment and Amazing Location - I like everything: 1st the room very big and comfortable. 2nd the room equipped with everything you need it “Microwave, Electric cooker, coffee machine, toaster, Fridge and freezer + Full kitchen tools qnd washing machine. amazing closet alot of hangers so no need to take your hangers with you very big toilet” 3rd very very clean furniture 4th Very helpful friendly Staff 5th everything near infront of the hotel small supermarket + starbucks + Tim hornet Cafe, Burger King, Mac, KFC And also they have alot of Fine dining restaurants. Thank you Oakwood For everything. Nothing
- Mykhailo (10/5): Exceptional -
- Siatynia (10/5): Exceptional -
- Leslie (8/5): Very good -
- Hayk (10/5): A really good price for value. Great place to explore HZ! - Basically everything. Modern with a little old-style flavor. Everything was ok.
- Susanne (9/5): Superb -
- Alick (8/5): Very good -
- Kristina (8/5): Very good -
- Shengdu (10/5): Exceptional -
- Maria (9/5): Great place to stay - I stayed there a second time. Everything was good as usual. Close to the lake, close to the center, friendly staff. You have everything you need in the room. Housekeeping service this time could be better. This time the city view was facing the next building which is pretty close.
- Abdullah (5/5): I pay for breakfast but they said you don’t , we have to check pla pla pla ..!! -
- Yuqi (9/5): Superb -
- Maria (10/5): I'm very satisfied with my stay at Oakwood - Comfortable bathtub, a great location. Very friendly staff. Coffee shops and restaurants are right there. Room service was also good. Wifi and a safe box were very easy to use. All kitchen tools were there. Perfect city view. I will definitely stay there again! -
- Sanket (10/5): Exceptional - Excellent location and great stay.
- Robin (8/5): Very good -
Photos
