For Students Only Chapter South Bank in London
Location: 17 Great Suffolk Street, London, gb
Star Rating: 7.3 Stars
Property Type: Apartments
About this Property
Central Location & Stunning Views
Chic Studios and Apartments at Chapter South Bank offer free WiFi and stunning city views, located in the heart of London near iconic landmarks like London Bridge and St Paul's Cathedral.
Modern Amenities
Guests can enjoy a fitness room, lift access, and private bathrooms in each unit. Some rooms even feature a fully equipped kitchen for added convenience during your stay.
Relaxation & Entertainment
Unwind in the shared lounge area or explore nearby attractions like Savoy Theatre and Lyceum Theatre. With easy access to public transportation, your London adventure awaits at Chic Studios and Apartments at Chapter South Bank.
Important Information
Arrival outside the stated check-in times, will incur a fee.This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Terrace
- Lift / Elevator
- Non-smoking throughout
- Shared lounge/TV area
- Adult only
- Free wired internet
- Internet access
- Games
Rooms Available
-
Standard Double Room
The double room includes a private bathroom equipped with a shower. The double room's kitchen is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Private bathroom
- Kitchen
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Carbon monoxide detector
-
Standard Studio
Meals can be prepared in the well-fitted kitchenette, which features a stovetop, a refrigerator, an oven and a microwave. This studio has a desk, a patio, city views and a private bathroom. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
Grand Studio
1 Large Twin Bed
312 sq feet
Layout - Separate dining area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch TV with digital channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop workspace, iron/ironing board (on request), and wardrobe or closet
Comfort - Heating
Need to Know - Shared accommodations, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Shampoo
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Shared accommodation
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Studio
The well-equipped kitchenette features a stovetop, a refrigerator, an oven and a microwave. The studio offers a wardrobe, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Shared toilet
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
King Studio
The studio includes a private bathroom fitted with a shower. The fully equipped kitchenette has a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
-
Apartment
This apartment features 1 bedroom, a kitchen and 1 bathroom with a shower. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
One-Bedroom Apartment
This apartment is consisted of of 1 bedroom, a kitchen and 1 bathroom with a shower. In the kitchen, guests will find a stovetop, a refrigerator, an oven and a microwave. This apartment offers a wardrobe, a TV and city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Carbon monoxide detector
-
Studio
The studio includes a private bathroom equipped with a shower. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, an oven and a microwave. Guests can benefit from a terrace and a patio. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Oven
- Stovetop
- Toaster
- Terrace
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
Two-Bedroom Apartment
This apartment includes 2 bedrooms, a kitchen and 2 bathrooms with a shower. In the kitchen, guests will find a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
-
Standard Apartment
This apartment is consisted of of 1 bedroom, a kitchen and 1 bathroom with a shower. The well-equipped kitchen features a stovetop, a refrigerator, an oven and a microwave. This apartment offers a wardrobe, a TV and city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Terrace
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
-
Deluxe Studio
The studio offers a wardrobe, as well as a private bathroom boasting a shower. Meals can be prepared in the kitchenette, which is fitted with a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Upper floors accessible by elevator
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Hand sanitiser
Guest Reviews
- Di (8/5): Great location - Location was great. Had good facilities At time we were there the lift wasn't working which wasn't great but understand these things happen. Wasn't clean
- Lanieta (1/5): -
- Chiara (4/5): - Ha una bella terrazza (anche se difficile da trovare) e il personale è molto disponibile e amichevole Le stanze non sono per niente come nelle foto. Il bagno è cieco e senza nessuna ventilazione, paragonabile ad un bagno di trenitalia. La stanza è poco arieggiata, ci sono solo due piccole finestre che si aprono, ma bisogna scegliere se avere le finestre aperte o le persiane abbassate per non far entrare la luce. La stanza era quindi anche molto calda, ci hanno fornito un ventilatore ma era pieno zeppo di polvere.
- Tiffenn (6/5): Correct pour un cours séjour - L’emplacement de l’appartement Il fait trop chaud dans l’appartement et il n’y a aucune fenêtre pour faire rentrer de l’air, la douche n’était pas très propre, nous entendons pas mal de bruits des autres appartements
- Aïcha (9/5): - L’emplacement, la terrasse, l’espace et la propreté. Tout était bien.
- Guest (4/5): - Jednou z mála pozitivních věcí na tomto ubytování byla jeho poloha – k většině památek a turisticky zajímavých míst bylo možné pohodlně dojít pěšky. Po příjezdu nám bylo řečeno, že je pokoj připravený, ale postel nebyla povlečená, chyběly ručníky i nádobí. Pokoj byl sice později uklizený, ale nevysátý a na podlaze zůstal prach. V okolí ubytování projíždějí vlaky téměř neustále a jsou velmi hlučné, což spolu s nepohodlnou postelí znemožňovalo kvalitní spánek. Dalším problémem bylo, že jsme na týdenní pobyt pro dvě osoby obdrželi pouze jednu roli toaletního papíru, a když nám došel, bylo nám sděleno, že v celém hotelu už žádný není. Podle inzerátu na internetu jsem měla od apartmánu větší očekávání, ale realita byla zklamáním.
- ALBA (5/5): Muy muy justa - La ubicación Te cobran un extra por limpieza y verdaderamente la limpieza brillaba por su ausencia. Estuvimos 5 días alojados y nadie vino ni a cambiarnos las toallas ni hacer la cama… Además, el primer día informamos de que la pica del baño estaba rota (no desaguaba) y nadie vino en 5 días a arreglarlo…
- mario (8/5): Muy correcto - La ubicación y el personal Las camas ...muy pequeñas para una pareja y además nos tocó una desecha ,con agujeros y en mal estado. He de decir que reclamamos en recepción y al día siguiente nos pusieron otro . El personal de 10
- Aitor (10/5): Muy Bueno - Todo- El espacio en el dpto Nada
- Guest (4/5): Un hébergement à éviter. - La situation géographique dans Londres, proche de la Tate Modern. L'exigence avant l'arrivée d'envoyer un scanner de mon passeport. mon téléphone est ancien, ce n'était pas possible. j'ai reçu plusieurs injonctions et même une menace de perdre ma réservation et l'argent engagé. C'est une honte ! Impossible de résoudre ce problème par téléphone. La vaisselle était sale en arrivant, un seul verre pour deux personnes. le lit n'est pas confortable, Le matelas est plein de bosses. On nous propose de changer les serviettes après 6 jours mais contre un supplément, c’est scandaleux ! Beaucoup de bruit à cause de la proximité du chemin de fer.
- Marleen (10/5): - De locatie was top, het zat in een rustige buurd en redelijk centraal. De metero was op 5/10 min lopen en er zaten veel heerlijke cafetjes en rastaurants in de buurd. Het personeel was erg vriendelijk in behulpzaam. Het appartementje was prima schoon en opgeruimt. Al met al een heel fijn verblijf gehad. Het was wel wat warm in de woning. Het stonden wel ventilatoren wat fijn was maar toch was het wat warm.
- So.De. (6/5): - Die Handtücher wurden trotz Anfrage nicht gewechselt.
- Schweinberg (9/5): -
- Akshay (6/5): -
- Chiara (9/5): -
- Sofia (8/5): - Pulizia, disponibilità dello staff, possibilità di lasciare i bagagli oltre gli orari di check in/out, posizione comoda e ben collegata
- Hussam (1/5): Bad experience ever,, I don’t recommend any one to book there - Nothing The room was very small, no AC, the bathroom door was not closing, bed is not comfortable ,no room service
- sandrine (9/5): -
- Lara 69 (8/5): - Ho alloggiato in appartamento deluxe blocco A stanza 308, l'appartamento era pulito e confortevole molto vicino ai mezzi di trasporto . Di fianco al nostro appartamento c'era della gente che ha urlato, sbattuto porte e corso per tutto il corridoio, per due notti consecutive, fino alle 3 di notte. Nell'appartamento, nonostante a londra non faccia eccessivamente caldo, ci saranno stati 40 gradi, di notte non si riesce a dormire e si suda un sacco. Mancano gli essenziali, non dico debba esserci tutto, pero 2 forchette e neanche un bicchiere mi sembra fin troppo poco. Le salviette che vengono fornite sono troppo poche, eravamo in 2 e siamo state 5 giorni, ci sono state date 3 salviette in totale e quest'ultime non sono mai state cambiate. Non c'è il phon se vi serve dovete andare a chiederlo alla reception e riportalo dopo l'utilizzo. Nonostante sia posizionato bene, se tornerò a londra non alloggeró piu in questo posto. Per lo stesso prezzo si trova decisamente di meglio.
- Mathilde (5/5): - We enjoyed the view from the rooftop. And the modernity of the installations. We were disappointed by the reactivity of the staff. Indeed, we could not turn off the fan in our room and after alerting the reception no one came even though we were told that someone would. This led to various noises during the night and light in the room that kept us from sleeping.
- LOURDES (4/5): Per estar bé, millor estar tot el dia al carrer - La situació La neteja, atenció personal, decebuts del lloc, enganyats amb les fotografies, el bany nefast, sense neteja ni manteniment.Manca de ventilació i molta calor a l'habitació.
- Ilaria (8/5): - The staff is amazing, and the location is perfect The bed is a bit uncomfortable
- Rachel (6/5): Good location - The location was ideal. Walking distance to everything. Not far from the tube. Its was so unbearably hot, no AC just a little fan and a tiny window. Hardly any fresh air coming in. Right next to the trains so pretty noisy with the window open but closing the window helps a lot. The bathroom smelt bad like ammonia. No windows in the bathroom. You get what you pay for really. Cheap accom in the middle of london. The kitchen facilities were good & handy. Fridge for food & stuff to cook with. Dont recommend staying here in summer though it was way too hot
- Kimberly (7/5): Good for 4 night stay if you’re not looking for anything super flash - Close to train stations, stores, cafes and some attractions, suitable for a couple, easy to get in and out of No aircon, one roll of toilet paper for 4 nights. Bathroom was very small and shower didn’t have much pressure
- Pascale (8/5): -
- Natalia (5/5): Incredible location, staff inhospitable and unprofessional - Perfect location and very comfortable if you’re going for a long term holiday or short term study or so. Staff was less than hospitable at all times (other than cleaning ladies, who were always lovely). Unwillingly to accomodate any request, however small. Definitely doesn’t operate as a hospitality venue - so it shouldn’t be advertised on Booking when it’s clearly a student lodge/or at least make sure that that’s clear
- Pyryt (10/5): -
- Linjiang (8/5): -
- Khatuna (7/5): -
- Elisa (7/5): - Ottima posizione, stanza pulita. Areazione stanza e soprattutto corridoi poco piacevole, un ascensore era sempre fuori uso e nella doccia in bagno si deve stare molto attenti altrimenti si scivola. Si sente molto la ferrovia.
- pemika (8/5): Nettes Apartment im Tate Gallery Viertel - Gut gelegenes Apartment im Tate Gallery Viertel Das Appartement war NICHT, wie beschrieben, in einem der oberen Tockwerke, sodass kein Blick über die Stadt möglich war. Fenster kaum zu offnen, sehr heiß
- Ranglová (8/5): - The location and easy access to check in and out. The kitchen is a part of the room. The bed- supposed to be for two is really small (you can even see it in the pictures) so it could be quite uncomfortable. The window can't be fully open so in warmer days it could be really hard to sleep and breath there. The bathroom was really small and e.g. washing your hair is quite hard.
- Guest (10/5): -
- alan (6/5): - Location 24 hour security Maintenance problems were attended to promptly Very hot rooms with only a portable fan, no air-conditioning Lift broke down and had to carry cases down from 5th floor Shower drain was blocked and had to be attended to
- Matthew (9/5): -
- Guest (9/5): 9 puntos - Excelentes servicios, todo limpio y cerca de todo No tenían al llegar ni papel de baño, ni bolsa de basura, entiendo que se debía pedir pero son cosas básicas que debe tener la habitación
- Mar (8/5): -
- Christina (10/5): -
- Bas (8/5): Verblijf eind juli - De locatie en het uitzicht waren ideaal. En het was heel fijn dat er een volledige keuken was De badkamer was klein en het bad smal. Daarnaast hebben we 2 keer aangegeven dat het doucheputje verstopt zat alleen hebben ze daar niks mee gedaan waardoor uiteindelijk de douche was overstroomd
- Simella (5/5): Ok - London was fabulous absolutely loved it - The location - the staff were ok - Jessie the security guy did come upstairs to see what was wrong- at least he tried - overall the welcoming wasn’t great The plug in the bathroom sink was stuck - you couldn’t release it so the water could run down so we had to wash our and teeth in the kitchen sink and the tv wasn’t working - we asked a couple of times for this to be fixed but wasn’t which was frustrating
- Kristiina (8/5): - Location, value of cost, property No air conditioner, issues while confirming checkin
- Marion (6/5): - La gentillesse du personnel. Nous avions reservé un lit King Size, mais ça n'en étais pas un. Les équipements sont rudimentaire. La porte de la salle de bain ne fermait pas et la canalisation de la douche s'ecoulait mal.
- Arianna (10/5): -
- Max (1/5): I wanted to get a refund to be honest after arrival cause it was so dirty and cancel the stay , they cleaned after but s - Actually nothing besides the location I was about to cancel the stay after I saw the room due to in cleaned bed sheets and bathroom. The Appartement was not cleaned by arrival , No air conditioning and no proper window , super humid / boarderline unbearable to stay or sleep there . Overall one of my worst stays I have had.
- Marcello (7/5): -
- Ricardo (7/5): - cercanis que no tuviesen gel de ducha y un solo rollo de papel
- Vaida (7/5): For a short stay, it's good and the location is not too bad either. Would definitely recommend because the staff are - The location was great and my friend and I really wanted some kitchen facilities - all were working fine so it was good. It was pretty dirty... Upon arrival one of the cabinets had a loaf of very moldy bread and an opened pack of crisps. It's clear that they only change the bedsheets without looking at anything else. Of course, this *is* a student accommodation and not a hotel so guests *are* expected to clean up after themselves, however a quick check-over by staff would be nice so you aren't surprised with blue, hair bread in a cabinet 😵💫
- Katie (2/5): - Great location and clean I didn’t get the room I thought I had booked. The facilities were basic but good. The issue I had was from my booking I thought I would have a separate room with a couch whereby I could sleep on the couch if it was too difficult to sleep with my mam. Unfortunately the couch was in the bed room even though the photos suggested it wouldn’t be. When I spoke with management he said I hadn’t booked that and to contact booking.com. I did that and he then said he didn’t have time to address the issue, between the heat of the apartment and the noise level outside and inside without the option of the second room, I ended up booking another hotel for the middle night just to get some sleep. Overall disappointed with the manner in which the issue was dealt with by management when I believe I was given a different room to what I was sold.
- Guest (6/5): Agradable - La ubicación y las vistas El baño, las toallas y el ruido del tren
- Alvin Brown (3/5): -
- Elsbeth (4/5): - Die Lage und die Angestellten sind die Gründe, warum meine Bewertung nicht ganz schlecht ausgefallen ist. Kein Lüften möglich, Fernsehkabel kaputt, Abfluss Küche kaputt, Boden schmutzig. Sehr gute Lage, die Angestellten waren sehr bemüht, alle Mängel zu beheben.
- Jeronimo (9/5): Very good Southbank place - The location was good. Southbank is a really nice place. The accommodation is within walking distance from the London Eye. The apartment was spacious and very comfortable. The rooftop was awesome with a very nice view. Communication via email or phone didn’t seem to work very well before our arrival. We wanted to know whether there was some place available to store our luggage in case we arrived before our check-in time and nobody answered our messages. Luckily, when we got there, we could keep our suitcases in a safe room.
- Nat (2/5): Gracias, pero no - La ubicación del alojamiento: podiamos ir andando a cualquier lado y habia disntintos tipos de trasporte también muy cerca. Hay un pub justo enfrente muy acogedor y varios supermercados cerca. En cuanto a la habitación lo único que nos gustó fue su cocina, por decir algo. Para empezar la ventana de la habitación está rota, dimos la notificación de ello, dijeron que la iban a arreglar y no lo han hecho. Hace un calor horrible en la habitación y sin poder abrir la ventana no se ventila. Hay un mini ventilador, pero no es suficiente. Es oscura, el baño es diminuto, apenas te puedes mover, son de plástico prefabricado. Las fotos son muy engañosas, dista mucho de la realidad. Además hemos tenido dos situaciones muy desagradables. La primera de todas, alguien que decia que era de la propiedad nos llamó porque se habia cancelado nuestra reserva, al final se dieron cuenta de que era un error, pero desde que llegamos habia una falta de organización tremenda. Y la segunda situación y para nosotros la más grave, vino un dia antes de que nos fueramos un chico a limpiar la habitación (no sabiamos que habia servicio de habitaciones) y cuando llegamos se había dejado la puerta abierta de la habitación con todas nuestras cosas dentro y habia tirado las cosas que teniamos en la nevera y nuestros productos de baño. El ascensor no ha funcionado 3 de los 5 dias que hemos estado, la tarjeta llave funcionaba aleatoriamente, en cuanto a la equipación de la cocina, escasa y sin prductos para limpiar la vajilla o papel. CONCLUSIÓN: nada recomendable. Es una residencia de estudiantes que no está preparada para alojar turistas que buscan descansar y relajarse en la habitación. No merece ese precio.
- Evelyne (8/5): Good location in a simple apartment - It had an excellent location. There was the convenience of a kitchen. It was very noisy at night due to the nearness of the train station. Also, the bathroom, especially the shower was very small.
- Maureen (7/5): A good location, good facilities in the room but much too warm to feel comfortable - The location was very good and close to a Tesco express The room was far too warm. We had two fans in the room but we were sweating all the time and it was difficult to sleep at night because it was so warm. On our last day and night the lift was not working. My husband has a disability so using the stairs was hard for him. Also when we were checking out we had to carry our case and bags down 5 flights of stairs
- Lu (8/5): -
- Aayan (1/5): -
- Jack (8/5): - Great accommodation, well sized rooms really fantastic.
- Schreinerová (6/5): - Dobrá lokalita, příjemný personál, vybavení pokoje Matrace a nedostatečně velká postel, po 3 dnech nás bolely záda
- Janelle (7/5): Bien mais un peu chère - L'emplacement : ligne de métro facilement accessible + petits commerce de proximité ! Personnels agréable et à l'écoute ! La chaleur dans les chambres Manque d'équipement pour la cuisine/chambre (ex : pas de passoire si vous voulez manger des pâtes, pas de ceinture dans la pendrie) Attention c'est petit mais garder à l'esprit que ce sont des chambres étudiantes !
- Zhanel (7/5): -
- Inna (8/5): Для такого дорого города терпимо. - Расположение. Метро рядом. Близко центр, можно пешкой дойти. Рядом супермаркет, 2 вонзала (в том числе с гадвига). Очень шумно. Рядом проходит железная дорога. Днём и ночью движение поездов. В номере душно. Плохая вентиляция. Окно для проветривания очень маленькое, смогли проветрить номер за 3-4 дня. Приходится выбирать: или тишина, или свежий воздух. В номере все по-минимуму: один рулон бумаги (даже на 6 ночей), мыло - маленькая таблетка; даже мешков для мусора нет.
- Ayana (7/5): Great - Great location! The front desk staff were very helpful. I had to store baggage after check out and before check in and they were brilliant with that. The room itself was not as clean as I hoped but manageable.
- Rosaria (2/5): Disappointing Experience - Location was great. Disappointing stay. Clearly off-season student housing with poor amenities. Room was hot, shower and oven barely worked, limited towels, and no aircon. Reception unhelpful and gym equipment broken. Would not recommend.
- John (10/5): Loved the stay , hope to return soon and would highly recommend . - Spotlessly clean , located close to the tube , plenty of amenities close to the property. Staff very pleasant and attentive . Possibly some more crockery and Pots etc as we did use the kitchen facilities as we were there for a 6 night stay . Nothing to unlike .
- Stephanie (4/5): Could’ve been a very nice room had a few things been different. A lot of potential. - The location was fairly good being pretty close to Southbank There is no AC and only a small window that barely opens. The room would’ve been around 25-30° at all times. The shower temperature was on the hottest setting and could not be adjusted either. The mattress on the bed was so thin that I felt as though I was sleeping on the bed frame
- KENNETH EWEN (2/5): Good location but rooms are terrible - Location is good and staff are friendly The bathroom vanity sink was blocked - took three days for them to fix. The unit was so hot with no air conditioning or air flow. They gave me a fan but it did not change the heat. Kitchen lights broken, blinds broken, fridge needed fixing, kitchen hob was locked, no washing up liquid, no toiletries or soap for showed. The place was run down and not good enough
- Guest (2/5): -
- Marie-Hélène (9/5): Très bien - L accueil, la chambre et les équipements et l emplacement Le matelas
- Audet (4/5): Je m’attendais à mieux pour le prix, la chaleur était intolérable - L’emplacement était très bien. Il faisait extrêmement chaud dans l’appartement (environ 30 degré celsius), malgré les deux petites fans, il n’y avait aucun aération. Il faisait plus froid à l’extérieur que dans l’appartement.
- Ioana (6/5): - The area is safe and it was clean. We had to throw the rubbish by ourselves at the end of the stay. It was very warm inside as the windows that can be opened are very small. There is no air conditioning.
- María (8/5): -
- Croda (6/5): - For summer time it’s super hot, there’s no much ventilation in our room and the fan was really small for the heat that felt in the room. The bathroom is okay but we found it a little bit dirty.
- Paulina (8/5): great location, the room was clean and the bed comfortable, really easy check-in and check-out, however there’s a train - great location, lots of space and kitchen it was really really hot in the room, no ac
- Ebrucan (9/5): -
- michael (8/5): -
- Adriana (7/5): - El personal. Que tenga acceso al gimnasio y a la terraza y sala de estar. La ubicacion Ventana demasiado pequeña en la habitacion, poca ventilacion. No hay aire acondicionado en la habitacion y se acumula mucho calor, no se puede estar dias con temperaturas altas
- mrstevo4030 (8/5): - Top Lage, super Preis-Leistungs-Verhältnis, Ausstattung solide. Gerne wieder! Im Sommer sehr heiß im Zimmer ohne Klimaanlage. Küchenbasics wie Salz und Öl fehlten.
- Kaye (10/5): -
- Pascal (8/5): Nous sommes satisfaits de notre séjour dans cet établissement - Excellent emplacement. L’appartement est confortable et bien équipé. Le personnel est très aimable. Appartement tres chaud le soir et les fenêtres ne s’ouvrent pas.
- Mario (7/5): - Položaj svega 20 minuta od London eye Krevet je dosta neudoban
- Josh (7/5): - As every Chapter location, they are here to serve a purpose. Some of the building is for students but you never seem to hear them late at night. They are small studios, designed for short stays but do have a small stove and a fridge to be able to cook you're right by the traintracks so it is LOUD, if youre not used to living in a populated city then this isnt for you. The shower gels etc were very poor too
- Patrick (10/5): -
- Sarah (8/5): - It was an excellent location It was a bit small, and the kitchen lacked some basic equipment.
- Klas (3/5): - we did enjoy the location and access to amenities like the gym and terrace, these were part of the features we expected when booking, not extras. Dear Chapter South Bank Team, I am writing to formally express our dissatisfaction with the conditions we experienced during our recent stay at your property. On the first day of our stay, we noticed that the window in our room did not close properly. We immediately reported this issue to reception, but were told that maintenance would not be available until the next morning. We had no choice but to spend the night with a window that did not seal, letting in cold air and street noise — which was especially disruptive as our room was located on the first floor. The following morning, we waited, but no one from maintenance arrived as promised. It was only after we returned to reception a second time and insisted again that the issue needed to be resolved, that someone was finally sent. Since we had already waited that morning and had plans, we couldn’t stay in the room — so we quickly showed the maintenance worker the issue and had to leave. When we returned later, we found that the repair was incomplete. The window could now close on one side, but the other side still had a visible gap large enough to fit a finger through. Cold air and noise continued to come in. We reported the issue again, and were told that maintenance could return the following day — but once again, no one showed up. As we were leaving soon afterward, we gave up on further follow-up. In addition, there was no hot water in the shower on the first night. When we reported this, we were told that the water needs to be turned to full heat and left running for five minutes before it gets warm. This was inconvenient, wasteful, and unacceptable. Finally, the bathroom was in very poor hygienic condition, with visible mold in multiple parts of the shower, as clearly shown in the attached photos. Additionally, when the maintenance worker came to check the water issue, he left behind dirty, muddy footprints in the bathroom — further contributing to the lack of cleanliness.
- Félix (9/5): Para volver - La situación, la limpieza y comodidad.
- Alessandro (10/5): Come nelle favole - Lo staff disponibile e la struttura accogliente vi era anche una sala Gym. La terrazza da favola Nulla tutto top
- Annamaria (8/5): -
- Caroline (8/5): -
- Vicki (9/5): It was perfect for our visit to London. - not applicable It would have been nice to have an extra towel or shower mat for keeping the floor dry outside of the shower.
- Courtney (10/5): Great way to end a Contiki trip! - Clean, central location and I felt safe. Nothing not to like.
- Denis (9/5): - Location was great,, train stations an easy walk, pubs, dinning and grocery store all nearby. Best of all was the security, 24/7 . No airconditioning, quite balmy during the night. Not a complaint just an observation.
- Olaf (8/5): -
- Casper (8/5): Fijne studio midden in London! - Locatie was geweldig! Zeer kleine badkamer en het bed was ook aan de kleine kant
- Jonathan Tyler (10/5): - Location, facilities (gym and laundry), friendly and helpful staff. Everything you need for a short stay
- Jakub (8/5): -
- Kui (7/5): - Among the expensive hotels in the surrounding area, this hotel's price is relatively low. My only complaint is that the hotel is too close to the railway. Do not expect the noise to be low after 3:00 am. The noise is not a big issue for me because I cannot fall asleep due to jet lag anyway. If you are sensitive to noise and have a sleep problem, this hotel is certainly not for you.
- William (10/5): Chapter South Bank in London provided a clean safe nice sized place to stay well in London. - I like the price! I loved the location. It was within walking distance to everything we wanted to go see on this trip to London.
- Vladimir (8/5): -
- Melanie (10/5): Unbedingt wieder - Super Lage, ein Appartement mit 2 getrennten Schlafzimmern und Bädern (Shampoo und Duschgel vorhanden), Küche separat voll ausgestattet. Gepäck durften wir deponieren. Wenn wir nochmal nach London fliegen, dann wieder hierhin. Eine Rolle Toilettenpapier auf Reserve wäre toll gewesen
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