H-Residences Private Apartments - Hosted by Coastal Letting Co.

Location: 3113 Surfers Paradise Boulevard, Gold Coast, au

Star Rating: 7.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• BBQ facilities
• Sauna
• Non-smoking throughout
• Outdoor furniture
• Invoice provided
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Beach toys

Rooms Available

• Three-Bedroom Apartment - High Floor

  The unit has 3 beds.

  Max Occupancy: 7 (6 Adults)

  • Private bathroom

• Three Bedroom Sub-Penthouse with Ocean View (High Floor)

  This apartment provides a pool with a view. This spacious apartment consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 3 beds.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Three-Bedroom Apartment with Ocean View (High Floor)

  This apartment features a pool with a view. This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit has 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Two-Bedroom Apartment With Ocean View

  Guests will have a special experience as this apartment features a pool with a view. This apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as pool views. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Two-Bedroom Apartment with Ocean View

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment is consisted of of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• One-Bedroom Apartment (High Floor)

  The pool with a view is the standout feature of this apartment. This spacious apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Two-Bedroom Apartment with Ocean View (High Floor)

  Guests will have a special experience as the apartment provides a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment features a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Three Bedroom High Floor Ocean-View Apartment

  This apartment provides a pool with a view. This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 4 beds.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Three-Bedroom Apartment with Ocean View (High Floor)

  This apartment's special feature is the pool with a view. This spacious apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a washing machine and a terrace. The unit has 3 beds.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Two-Bedroom Apartment with Ocean View

  Guests will have a special experience as the apartment features a pool with a view. The spacious apartment features 2 bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as mountain views. The unit offers 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Three-Bedroom Apartment with Ocean View (High Floor)

  This apartment provides a pool with a view. This spacious apartment consists of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment includes a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 1 bed.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

• Two-Bedroom Apartment with Ocean View

  The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Private bathroom

• Three-Bedroom Apartment with Ocean View (High Floor)

  This apartment features a pool with a view. This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

Guest Reviews

• Amber (6/5): The view was amazing - Balcony The description given in Booking was not what we got from the accommodation the staff said that they rectify it on the Saturday. We never heard back from them. Very unprofessional. The unit smell bad and wasn’t overly clean.
• Kartiah (10/5): Amazing - Everything was amazing, was in great condition, great location. Easy to check in and out after hours, great service 😊 Everything was great.
• Charlotte (10/5): The ocean view and breath of fresh air was enough to recharge and reset my week. - Communication between Coastal Letting Co was great, they were helpful. Hotel was beautiful. Scenery was amazing. Shops and restaurants walking distance. No faults.
• Aaron (6/5): -
• John (9/5): - We didn't like the smell from the bathrooms they just stuck all the time.
• Bernadette (8/5): Great views, happy children, awesome hotel - The hotel room was awesome. We live in Christchurch, New Zealand so it was nice to experience something totally different. Our three boys love it too. When we first turned up the room wasn't the right configuration so once we called, a more suitable room was found for us promptly. Turned out great. It felt like there were some key things missing from the room, we were provided a coffee plunger which was great, but we couldn't find a can opener.
• Adam (1/5): Awful! Don’t bother! Don’t use costal letting co and pick another property, this is expensive and you can get way better - It was dirty and had not been cleaned. Dirty socks under the bed, floors not vacuumed, showers not touched and hair everywhere, candy packets in one of the beds which indicates sheets were not even clean. State of repair of the contents is poor, cupboard doors hanging off and tired furnishing. Costal letting co are completely unresponsive replying 2 weeks after we left the property to the cleanliness we alerted them of when arriving. This doesn’t seem to be an isolated scenario because when I was picking up the keys there was another lady complaining about the same and the attitude of the staff both the lady and man who was there was dismissive. Location is good
• MOHAMMED (6/5): It was enjoyable - Great location amazing view excellent facilities Relying only on the view and location without paying attention to the interior details which cost nothing compared to the price paid such as providing bathroom essentials all of which were poor and it actually needs maintenance like the showers
• Chloe (2/5): Very dirty - The pool and access to the beach The curtains in all the bedrooms had mould, showers had soap scum. Definitely not worth almost $900 a night. They also gave us the wrong booking information of where we were staying and had to end up going to reception and they explained to us we are on a completely different floor to what they had sent me so didn’t even get to bypass the reception lines like you usually would using Airbnb . The complimentary tea and coffee is just shoved in a bowl.
• karim (7/5): Bien - La proximité avec la rue piétonne et le plage Là récupération des clés après 20h n était pas possible car l application avait un bug et je ne suis pas parvenu à scanner mon passeport. On a dû aller dans l hôtel le vibe pour une nuit à 300 dollars
• Harvinder (2/5): unit was good but location was awful - it was nice view very smelly entrance and hallway it’s near the garbage area
• FATWA (7/5): -
• aurelia (2/5): disappointed - The room was not cleaned when we checked in. I contacted customer service, who assured me the cleaning team would arrive in 10–15 minutes, but no one ever came even after several follow-up calls. The customer service team showed little care, and after waiting over an hour, I felt misled. In the end, we had to request a refund, which delayed our plans in the Gold Coast.
• Mohammed (7/5): -
• Alana (5/5): Could be better! - Location was great. Everything is within walking distance. I booked the room for 1 week. Family of 5 with 4 towels. I called for extra towel and it didn't turn up. There is a swimming facility, but guess what you have wash n dry your towel. "That's why you have a washing machine n dryer" they say. Like we planned to stay in the room to wait for dry towels everyday. Be nice to have 2 towels per person so we can enjoy our holiday. Shower needs exit mould, dirty. Room due for a carpet clean. I paid for cleaning but there was an expectation to have all surfaces wiped and rubbish removed in order to get your refund. Oh and we only had 1 key. So we couldn't go separate ways. Due to the lifts issue. 3 lifts but only 2 worked which means 20 to 30 min wait to get into one. Sheets had stains so not sure if it was even changed.
• Brent (6/5): Great location, but incorrect beds for what we booked. Not clean enough. Missing daily items. - Nice central location, safe and secure parking and a beautiful outlook with clean linen etc. We booked 2x large doubles + 2x singles but were provided with 3x double beds. When we let them know, they told us this was the apartment configuration and no spare bed option. I advised we specifically book months in advance to have a 2x large double and 2x single beds. Then they realised they were in the wrong, but still unable to help sort this. We were only offered an airbed for the 6th bed, which we could barely fit in the room (jammed between the other bed and wall) and had to make ourselves. We booked in April for a June holiday. This was less than satisfactory and I do not believe an airbed makes up for the amount we paid. I was told they were fully booked and no other rooms were available when I rang to sort this. Our bath/shower had no shower door (broken/missing only short glass returns on each end) and the water went all over the floor. There was no plug for the bath, so we had to purchase one. There was no dishbrush or cloth for the kitchen. We purchased these instead; these should be included for use. The oven had no oven trays and only tinfoil on the shelves, which would blow around on fan bake - a hazard and pointless. The buttons are worn off for temperature and mode. They were unreadable and no manual to help us try to guess what was meant to be what, so just trial and error. The provided wifi network was unavailable, luckily I could figure out which TP Link modem connection it was meant to say and tried the password on it until we found the correct network that worked. The sink plug was dirty with hair and fat on the underside. There were also dry noodles and dust on the kitchen floor in front of the pantry and in the lounge. The floor mop to clean the floor on exiting was broken completely and unusable. Emailed the letting agent and allowed time for them to review as requested. Two weeks have passed, and no follow-up (not even to my follow-up email) and no offer to remedy the situation/our disappointment.
• Sarah (1/5): Bad - Location Apartments furniture was old and it smells. And the whole apartment smells like mould . No tissue boxes, and the internet wasn't working
• Tyler (10/5): Exceptional -
• Patel (10/5): Exceptional -
• Madison (8/5): Very good -
• Veiva (6/5): Pleasant - Central location to everything Kitchen not fully equipped. Just one small pot!!
• Gow (3/5): Poor - Great location the room was dirty there was one less bed then advertised and I'm still waiting on my deposit back the room was dirty there was one less bed then advertised and I'm still waiting on my deposit back
• Sohana (6/5): Pleasant -
• Mr (8/5): Goldy - Location Cyclone
• Lauren (10/5): Exceptional - The apartment was amazing! Views, location all perfect! Checking in and out was a breeze aswell, the staff were great to deal with. Will definitely be staying again.
• Natasha (8/5): Very good -
• Jamie (10/5): Relaxing and stress free checkin - Perfect view of the ocean and close to EVERYTHING :-) Nil
• Alexandar (10/5): The rooms were immaculate and very comfortable, convenient location with beautiful ocean views. - Location and stunning views Furniture outdated needs to be updated
• Simon (6/5): Pleasant -
• Mohammad (10/5): Exceptional -
• Arun (7/5): Good - I had been there before. Year ago with family this time quality has gone down below, sad to see this Door in balcony was jammed, room smells unpleasant, no mats in toilet leading slippery, washing machine and dryer smells awful.
• Sam (7/5): Good -
• Brooke (8/5): Great stay, very comfortable but above all the location is fantastic as it is close to everything - shops, restaurants, - Central location with very easy access, came with one parking space included in the price, high floor and good ocean views (minus one high rise in the middle), very comfortable. Had access to streaming services. It was a little dusty, was given the wrong wifi and password by staff, some dishes were not clean. Didn’t supply much toilet paper or bin bags, or any washing powder for the washing machine.
• David (10/5): Exceptional -
• Charyn (7/5): Good -
• David (9/5): Loved staying so close to town and so easy to eat and shop:) - Great location and excellent rooms for our family of five, including adult children. Awesome that the car park was included:) One of the keys did not work so we had one key for the whole family. You could not access the building or pool without a key making it a little logistical.
• Chan (6/5): In general it was a good trip as convenience for my family. Easy to check in though a few hiccups on wifi and even my ro - Convenient The dishwasher smell and vacuum not working.
• Alyson (10/5): Exceptional -
• Steven (3/5): Poor -
• Najee (10/5): Exceptional -
• Hashim (1/5): Bad -
• Veiva (7/5): Good -
• Deewa (4/5): I am so disappointed. - Only location We booked for 5 people but beds, blankets and towels were not enough for 5. No pool towels provided, for the all week that we booked not even once anyone came to clean. The main door lock not working. Only one key was provided which was very un convenient. Overall condition and cleanliness of the property is poor. Not good for the value charged. Very disappointed.
• Aaron (6/5): Pleasant -
• Sajeev (9/5): Superb -
• Sidhu (7/5): 8/10 - Everything was perfect except a few things I listed in the next section. Wifi did not work, accessing the facility and knowing exactly where to go was difficult, microwave did not work, bathrooms did not have exhaust fans.
• Sung (7/5): Good -
• Zainab (1/5): The hotel needs to honor their word when they advertise internet availability and provide what they - Nothing I was extremely disappointed with my experience at this hotel. Not only was there no internet for the entire two days of my booking, despite their claim that internet service was available, but the staff’s behavior was also appalling. When we asked to borrow the trolley to transport our luggage to the room, they rudely refused, stating that because we booked through Booking.com, they had “nothing to do with us.” Their dismissive attitude extended further when I asked them to address the internet issue—they repeated the same excuse, refusing to assist. To make matters worse, the receptionist rudely hung up the phone on us while we were in the middle of asking questions. The management and staff were incredibly unprofessional, unhelpful, and dismissive, making our stay a thoroughly unpleasant experience. I would strongly advise others to avoid this hotel.
• Taleisha (1/5): Disappointed with the price to stay in a hotel room full of stains, failed maintenance and cleaning, walked away with be - The bed Everything
• Tarek (10/5): Exceptional -
• Andrew (8/5): Very good -
• Mariska (10/5): Exceptional -
• Catherine (7/5): Great location. A couple of things to improve - Location was excellent. Close to beach, shops, restaurants and tram if we needed it. Views up and down the coast. Parking was easy to find and use, which was great. We were only given 1 key in a building that requires a key to get to any floor or use the facilities. This was very inconvenient for a family of 4 who weren't always going to the same place at the same time. Coastal Letting obviously knew they didn't have a 2nd key, because when I went to pick it up, the lady there told me they didn't have a 2nd one (without even looking). She told me a previous guest had lost it. They made their problem our problem, and even after a week stay couldn't give us another key. It should take minutes or hours, not days, to get a replacement keycard The aircon was broken. Also something they knew about. They sent one of their service people out within a few hours when we raised it, but she also confirmed it was broken and needed to be replaced. We had to endure the aircon running noisily hot or freezing cold all night. The service person suggested we turn it off at the switch board, which we ended up doing. The vacuum was full of rubbish so didn't work properly. My husband ended up cleaning the filters and replacing the bag so it was usable. Aside from these things, the apartment was good.
• Haylee (7/5): Nice hotel, would stay again - Nice location, nice apartment and incredible views. Walking distance from everything you need plus the beach, nice pool, kid friendly, nice and quiet. The stove didn’t work and was a bit pricey for what it was.
• Alyce (7/5): Good -
• Brandon (8/5): Very good -
• Playboy (8/5): Very good -
• Chontelle (10/5): Highly recommend!! Spectacular views and perfect stay - My fiancé and I were on our romantic staycation getaway to the Gold Coast and stayed at The Hilton for our engagement party weekend. We had a fantastic experience with luxurious amenities, impeccable services, and excellent room views. Absolutely loved everything about this hotel. From delicious dining options to stunning views, everything exceeded my expectations. We had a wonderful experience at The Hilton. The premium amenities with spa and wellness facilities offered us an excellent experience. I will recommend others for sure! My fiancé and I are both disabled. The beds were decent. In my opinion the mattresses should be changed as all beds you could feel the springs. Even the best man and maid of honour could feel the springs on their mattress. Also the fold out couch bed smelt like pee. Other than that, everything was spectacular. Highly recommend.
• Tracey (9/5): Close to everything, great view and location. Clean and comfortable - The property was clean, private and in a very close location. It was 9 minutes walk to retrieve the key which was fine but tricky with all bags on arrival
• Chun-lam (8/5): Great place, really convenient. Beach is just a short stroll away. - The view and location was great. The noise level at night.
• Prakash (10/5): Exceptional -
• Peter (7/5): Good -
• Christo (9/5): Superb -
• Jie (4/5): Not worth for the money I paid - location was perfect for me. And the free parking is very convenient. 1. There is no wifi available during my stay, I tried to contact the agent, they are not helpful, just gave me a phone number asking me to call, but I was on my holiday with my family, I don’t have time to deal with the WiFi problem. 2. There is no ventilation in the bathroom, the mouldy smells is terrible, I couldn’t use the bathroom in the master room due to same. 3. Nobody told our family there were someone to come to fix the laundry door on my checkin, they just knocked my door and opened my apartment door themselves, it was so bad with the communication.
• Aliitasi (10/5): Exceptional - Amazing views Furniture needs upgrading and the vacuum really needs to be upgraded as well
• Rachel (10/5): Top notch 10/10 experience. - The location where the hotel Was situated was amazing. As a young family with 3year old twins, having the amenities at arms length was so handy. I’m sure anyone with small children can vouch that when you can cross the road and you are at Timezone, fulfilling 3 year olds needs,This is a life saver. Even though I wanted yochi, but if you’re taking small children on holiday, then it’s never about you. The daily breakfast buffet was a massive highlight, because being on holiday you can bet your bottom dollar this mama wasn’t making noone food,so buffet breaky was a big bang for your buck. The views from our room on level 28, were absolutely breath taking. I absolutely loved that I was able to experience the sunrise in peace while my twins slept in the morning ,5:48 to be precise. My most favourite part, was that I could drink cocktails down by the pool which were soooo delicious made by the most friendliest staff and I could sip and supervise my 3 year old twins, whilst they occupied themselves on the waterpark,don’t worry I have CPR,first aide and a sober husband. As a full time working mama with a side hustle(because it feels like you have to work two jobs to survive in this day and age)for me this was an absolute bliss,win win situation I think. Location,eateries,water park and views won our heats,so much so we tried to extend our trip another two nights, but unfortunately for us this hotel Was booked out, which I assumed for the same experiences we had. All in all, top notch 10/10. That the hotel was booked out lol
• Haria (8/5): Very good - - location fantastic - beautiful view - large room - there was a wet patch in the walk-in wardrobe
• Harris (9/5): Definitely be booking with them again when I come back. :) - The location it was close to everything. From the restaurants, shopping centre, pubs and a walking distance to the beach. Also just across the tram for accessibility if you don't drive. Their assistance and quick response to your needs. We checked in and found out that the tv was not working, we called them to inform about this and right away they send a maintenance and changed the TV to a new one without hassle. Good customer service and friendly staff when we pick up the keys. :)
• Ramon (8/5): Very good - Amazing views , very comfortable and clean The street noise , even on the 28th floor!
• Caleb (9/5): mint as - clean Nothing
• Duane (6/5): Pleasant -
• Michele (9/5): Beautiful apartment, fantastic view and super convenient location - Easy to find and not far from the hotel, staff where friendly, instructions easy to follow Little bit hard to understand her.
• Juanita (9/5): Superb - Loved location and views Check in after hours could be improved
• Debbie (9/5): Superb - Great space , location & view. Pick up, drop off keys at separate location, though it's only a few blocks away. Little bit of wear carpet and lamps
• Louise (9/5): Superb - Nice and roomy. Great spot right in the heart of Surfers, but the room was quite. The views amazing
• Tina (7/5): Good -
• Brittany (8/5): Very good -
• Caitlen (10/5): Exceptional - Absolutely amazing location, amenities and view from your apartment
• Katie (10/5): Exceptional -
• Jayden (9/5): Superb -
• Emily (9/5): Would stay again was very pleasant - Property was nice clean and functional The bed was uncomfortable and the wifi didn’t work
• David (10/5): Excellent - Was great Nothing
• Tracy (7/5): OK for a short stay but wouldn’t book for longer given some of advertised facilities were not available. - Location and size of apartment. Dishwasher was not working and property was advertised as having Netflix but this was not available. TVs were too old to allow for streaming or casting.
• Declan (3/5): nice location, but poorly maintained apartment. dissapointing - aircon was not able to be used (screen was unreadable) only one key card was provided (inconvenient as we are a family of 3 adults and a child) dishwasher stopped working no instructions provided on how to operate anything
• Merzuk (10/5): Exceptional -
• Gabriel (10/5): Exceptional -
• Kris (10/5): Exceptional -
• Dennis (8/5): Very good -
• Stacey (8/5): Great stay - would definately be back! - Location, price, views, Few minor maintenance issues (but all were seen to promptly and efficiently)
• Maria (8/5): Very good - The location was great. The apartment was clean and tidy. Wifi didn't work and the safe was locked so we were unable to use it.
• Rangi (1/5): Bad -
• Stephanie (9/5): Superb -
• Ross (8/5): Very good - Balcony and big beds Vacuum hardly works
• Lisa (8/5): Very good - Location was spot on The bath/shower
• Mary (9/5): Superb -
• Melissa (10/5): Everything was perfect , location, staff were great - Best location beautiful apartment Nothing everything was perfect
• Ilia (10/5): Exceptional -
• Melody (5/5): It was ok! - Location and the view was beautiful The aircon was not working and kept playing up so we slept in a hot sweaty place!
• Patricia (5/5): Passable - We did not receive breakfast The big hole in the door Wet carpet Tv in bedroom did not work Dishwasher did not work We were given the wrong parking spot
• Janine (10/5): Exceptional -

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