Heavenly Stays - South Kensington
Location: Cornwall Gardens, London, gb
Star Rating: 5 Stars
Property Type: Apartments
About this Property
Luxurious Accommodation
Indulge in a spacious 3-bedroom apartment with modern amenities and stylish decor.
Convenient Location
Explore nearby attractions like Royal Albert Hall and Natural History Museum from our prime spot in South Kensington.
Exceptional Services
Enjoy seamless check-in, room service, and complimentary WiFi for a comfortable stay.
Book now for an unforgettable experience at Heavenly Stays - South Kensington.
Important Information
This property will not accommodate hen, stag or similar parties.
Please inform Heavenly Stays - South Kensington in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
If you cause damage to the property during your stay, you could be asked to pay up to GBP 252 after check-out, according to this property's Damage Policy.
A deposit may be required at the property.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Room service
- Family rooms
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Soundproof rooms
- Non-smoking throughout
- Private check-in/check-out
- Evening entertainment
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- Process in place to check health of guests
- Security alarm
- Thermometers for guests provided by property
- Express check-in
- Free wired internet
- Internet access
- Secured parking
Rooms Available
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Three-Bedroom Deluxe Apartment
This spacious apartment features 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a washing machine, a private entrance, soundproof walls, a flat-screen TV with streaming services, as well as an inner courtyard view. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Video
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
Guest Reviews
- Sally (6/5): Great location but lacking kitchen facilities - Position and space available with 3 very good bedrooms and bathrooms. The kitchen The fridge froze its contents and the freezer was totally frozen up. There wasn’t a dishcloth or any t towels to dry washing up. The dishwasher needs both salt and cleaner There were only 3 forks With a bit more effort it would be easy to give this flat a much higher score
- Annabelle (4/5): Very disappointing - wouldn’t stay again - The property is in a good location - only a short walk to the nearest tube station It is modern, spacious and decorated nicely. The keys were easy to pick up and drop off in a local shop. Lots of things in the apartment were broken which the host would have been aware of. When we arrived we immediately noticed the bed in the main bedroom was broken. Half the slats were broken or missing meaning the middle of the mattress fell through the bed frame. We had to take the mattress off the bed frame and put it on the bedroom floor in order to sleep. I immediately made the host aware of this his response was ‘let me check with the cleaning team’ he never offered us any kind of compensation or resolution for this. In addition to this none of the showers or baths had running water. This meant none of us could shower during our entire stay. I contacted the host about this who offered very minimal support. Repeatedly telling me he was checking with the maintenance team to see what the problem was. I chased this multiple times and felt I just kept getting brushed off. He even told me the reason the water wasn’t running was because the guests who checked out before we arrived “had a party in the shower” - I felt this was a very poor excuse that made no real sense. The host finally informed me there was nothing that could be done as no one was able to come out and look at the problem. This was completely unacceptable. Many of the chairs in the apartment were broken too, making seating in the main dining area difficult. I am extremely disappointed with my stay here and since leaving have asked for some form of compensation due to the above issues. The host has been telling me for 7 days that my request is being ‘reviewed’ and is now ignoring my messages when I am chasing for an update. I have had to take this up with booking.com themself as the host’s customer service is absolutely awful. I would not look to stay here again due to all the issues we faced and lack of support we received for them.
- Fayadh (6/5): dissapointing - Message I would like to share our experience during the stay, which was unfortunately far from satisfactory due to several issues: 1. The property is located in a basement, requiring descending 10 narrow and spiral stairs (photo attached). 2. The entrance is completely exposed, allowing anyone outside to see directly into the house. 3. The kitchen also lacks privacy, with one of its side walls made of glass, making it easy for outsiders to see inside. 4. The living room sofa is old, worn out, and very uncomfortable (photo attached). 5. No blankets or bed linens were provided. 6. There is an outdoor walkway between two rooms that was dirty and covered with bird droppings (photo attached). 7. There was a drainage issue in the small bathroom, and although a technician came to fix it, the problem remained unresolved. 8. One room’s ceiling is made of glass, but it was dirty and covered with bird droppings (photo attached). 9. Food waste was being collected in a bag under the outdoor stairs, causing unpleasant and foul odors (photo attached). 10. One day, a woman entered the house unexpectedly and without permission, stating she was there to clean. This was intrusive and uncomfortable. 11. On the last day, while preparing to leave for the airport, the main door lock malfunctioned, trapping us inside. Despite calling and messaging the owner on WhatsApp, we received no response. We had to wait for 20 minutes before we managed to get the door open and leave. Finally, the owner completely ignored all these negative incidents and did not offer any apology or compensation for the inconvenience caused. This stay was highly disappointing, and I cannot recommend this property.
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