Casa el Prado Hostal

Location: Transversal 31 #29, Cartagena de Indias, co

Star Rating: 5.1 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Tour desk
• Concierge service
• Shared kitchen
• Public transport tickets
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Face masks for guests available
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Covered parking
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Economy Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower. The double room features a tiled floor. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Key access
  • Hand sanitiser

• Triple Room

  The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom
  • Toilet paper

• Quadruple Room With Private Bathroom

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Toilet paper

Guest Reviews

• ANDREA CORTES A (2/5): Para nunca regresar - La ubicación La habitación es pequeña, el aire acondicionado solo lo prenden 3 horas, el resto del tiempo es con ventilador y al ser pequeña se concentra más el calor. La toalla en fibra sintética q no seca, no dan jabón, uno de los días no había agua, los host muy groseros, la entrada a la casa es desorganizada... para no volver jamás
• Vargas (1/5): Nunca volvería a este lugar - La habitación estába limpia 1.Que uno no podía salir por la noche porque después no había quien le abiera la puerta 2.las instalaciones olían apura mierda de gato 3.el arie solo se lo prende a uno por tres horas nada más por estadía
• Jenny (1/5): - Nada Muy feo
• Nohemí (10/5): - El ambiente
• Maria (9/5): - Location dangerous at night Same
• Guest (7/5): -
• Castaño López (7/5): - La comodidad de la habitación. El trato del personal, me pareció grosera la señora.
• Trump (10/5): - Everything. The staff was so friendly. It was so clean. Couldnt pay by credit card.
• Dolugar (10/5): - Me gustó mucho la facilidad de acceso a todas las rutas de transporte, el lugar es muy cómodo y acogedor.
• Trujillo (1/5): - Dice que tiene aire acondicionado y cuando vas y pagas y te entregan es que dicen que son 3 horas solamente y el calor es horrible y eso no lo especifican
• Diaz Blanco (8/5): -
• Maestre Ramirez (6/5): - La atención de los anfitriones , es muy buena, el trato es amable y con mucho respeto. Falta, televisor en cada habitación, y que la nevera siempre esté disponible para los huéspedes.
• Carlos (5/5): Passable - I wouldn't stay again.
• Turski (1/5): Bad -
• Silje (6/5): Friendly staff, bad location - Very cean, had kitchen, room is good, supermarket 4 mins away, very friendly family/staff. The AC is only on for two hours, and then you have to use a fan. There isnt really any windows (they go out to the familys livingroom), so you cant get any fresh air in to the room. It gets very hot in the room. The busstation is only 2 mins away, but you have to take a 15 min bus to get to the city center. Area didnt feel very safe. They have seven cats that lives in the house, and they are everywhere. Thankfully the cats are scared of humans, so they go away if you tell them :)
• Johan (1/5): Bad -
• Fernanda (1/5): Bad -
• Brandon (3/5): Poor -
• Thomas (4/5): Dissapointing customer service and cleanliness - The owner provided a type C charger during the stay. The property was not very tidy or clean, with visible dust under the bed and smelly cats that also entered the room if you weren't quick enough to shut the door. I was also dissapointed by how the owners managed my suitcase situation. I had lost my suitcase and had managed to reach out to the taxi driver who had found it and was willing to ship it to me. My only viable option was Cartagena as I was flying back a few days later, so I asked the hostel if they could keep the suitcase for me in case it got there earlier. When the taxi shipped me the suitcase, he forgot to pay in advance, which meant the package had to be paid for on arrival. The suitcase ended up arriving before me, but the property refused to accept the package, despite me warning them and offering my availability to either transfer them the money or give it back to them by cash on my arrival. Luckily the courier reached out to me directly and was able to agree the delivery on my arrival, so I asked the owners to knock on my door if the courier was looking for me. When the courier came, the woman told him that I was not there! I then received some texts from the courier asking where I was and I had to get him to come back for the 5th time that week! While the taxi driver and courier saved me here, I found it very disappointing that the hostel was not willing to help in any way. I also faced another issue when ordering food the night I arrived, despite warning the owner and him saying it was fine. When the food delivery arrived, there was no way of opening the front door. I managed to get in touch with the owners by phone but it took them 15 minutes to come and open the door, while leaving the poor delivery guy outside in the rain.
• Royston (3/5): Poor - nice people sooo hot rediculously hot not very good location
• Iaryn (8/5): Very good - Staff was awesome, they help you with what you need. Location. Place was not so clean.
• Henrick (7/5): Good -
• Patrick (8/5): Very good -
• Luis (2/5): horrible - nada nada
• Patton (6/5): Pleasant -

Photos