EMMA HOTEL SAN DIEGO

Location: 8-33 Calle 39, Cartagena de Indias, co

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Air conditioning
• Non-smoking throughout
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Delivered food - securely covered
• Thermometers for guests provided by property
• Free wired internet
• Internet access

Rooms Available

• Double Room

  The double room offers air conditioning, a wardrobe, a balcony with a quiet street view as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

• Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room offers air conditioning and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

• Double Room with Balcony

  The spacious double room features air conditioning, a wardrobe, a balcony with a quiet street view as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

• Double Room

  The spacious double room provides air conditioning, a wardrobe, a balcony with a quiet street view as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Andrei (10/5): Потрясающе расположение! - Потрясающее расположение! Милый уютный балкон в номере,который выходит на площадь, где кипит жизнь,с балкона очень красивый вид на соседние колониальные сдания. Рядом полно ресторанов. В 11 вечера заведения закрываются,поэтому ночью шума нет. В номере есть всё необходимое,кондиционер,телевизор, холодильник.
• Katja (8/5): -
• beatrice (9/5): - L’emplacement avec balcon sur la petite place mignonne, mignonne, animée dans la journée
• Valeska (9/5): -
• Manuel Antonio (7/5): -
• Maria Eugenia (7/5): - La ubicación y la atención del personal La ventana no cerraba. No contaba con agua caliente. Le faltaban detalles de mantenimiento
• claudia (9/5): - Excelente ubicación: dentro de las murallas, rodeado de bares y restaurantes, muy cerca un supermercado. Personal muy amable, en especial quiero mencionar a la Sra. Fanny y al Sr. Gabriel. La habitación es cómoda. Cuenta con un restaurante que es super recomendable. Nada para decir
• Agnès (9/5): -
• Ignacio (8/5): Muy lindo lugar! Recomendado. - Muy buena ubicación y su balcón a la plaza. Una postal única! El personal que nos recibió súper amable. Faltaba una flor en la ducha (regadera). La mampara del baño no quedaba bien cerrada por lo cual parte del agua se escapaba y mojaba el piso del baño. El wifi con alguna intermitencia
• Diego (10/5): - Muy buena ubicación, nos atendieron muy bien, muy cómodo.
• Paulo Vitor (1/5): Muito ruim. - Nada Tudo
• Sonia (10/5): Great location and service - Great staff and excellent location Nothing
• Giulia (8/5): -
• Camilo (9/5): -
• Sandra (10/5): -
• Eliana (8/5): - La reserva fue para una pareja familia mia y ellos estuvieron muy bien. Les gustó el hotel. El personal muy amable los alrededores muy lindos y seguros. Gracias porque ellos tuvieron una buena experiencia 🙏🏻
• Mayra Angelica (10/5): - El personal de recepción, muy atento y dispuesto. Dan muy buenos consejos de paseo El personal de cocina, siempre molestas, en le chisme y mala actitud. Siempre molestas
• Diego Armando (10/5): -
• Romaine (10/5): - Tolle Lage, grosszügiges & sauberes Zimmer.
• elisabeth (8/5): -
• Diego Augusto (9/5): -
• Alberto (6/5): - La ubicación era muy buena La falta de limpieza, suelos sucios, toallas llenas de manchas negras…
• Julie (9/5): Superb -
• Diego (8/5): Very good -
• Oliver (9/5): Superb -
• Oliver (9/5): Superb -
• Diego (10/5): Exceptional -
• Eduardo (10/5): Exceptional - Very attentive people.
• Diego (10/5): Exceptional -
• Annika (7/5): Good - Very lovely people working there, great food and a great location to explore Cartagena. Be aware, you are at plaza san diego, ay night they're os a lot of life 🥰 if you like that, you are right here.
• Jaime (8/5): The hotel is very good for the price, great location and very kind staff. Would choose it any day over Hotel Santa Clara - The property is in prime location and all staff was excellent. Everyone was super helpful and anything we needed would get taken care of. 2 days out of the week we had no water so we couldn’t shower, brush our teeth or flush the toilet. It wasn’t the hotels fault since it was a city thing is what we were told.
• Elisa (10/5): Fantastic! - The style m, the atmosphere and friendly staff. Position is excellent
• Marko (10/5): Perfect location at an unbeatable price! - Very nice location, nice decoration of room. Very tasty breakfast!
• James (7/5): Nice stay and hotel is in a great location; very central to the city. - Location was great and also included good breakfast.
• Ilay (3/5): This was not our first choice. Another hotel said they did not receive our confirmation from booking.com and this was bo - - Location. The location is great if you can withstand the noise all hours into the night. Close to everything and central. Tucked away inside a smaller but popular square. No noise isolation. -Breakfast. 2 options but made fresh and good. Nothing amazing and you can’t even choose fruit juice and coffee at the same time but a high point among the numerous disappointments. definitely not a determining factor in staying here though. Oh they also do not bring water unless you ask. -Staff. Minus the breakfast lady, the staff are very friendly and helpful despite the language barrier for us. I do believe that they genuinely want to make the rooms for rent better, but that's just my hunch. This is an important review for anyone wishing to stay at this hotel. I think it's important to know that this is basically a restaurant that has four rooms available above it. By no traditional sense of the definition does this resemble anything close to a hotel. Cons: - not all rooms are created equal. Room 4 was shockingly dirty, old and out of date. Black mold in the bathroom, visible dust and dirt in the room, on top of the single and only garbage can, visible dust on a fan that didn't work but also seemed neglected for years -hardly any water pressure and no hot water (yes, believe the other reviews) -a ROCK HARD mattress. We were able to see the other mattresses in the other rooms as they were being cleaned and this was only in room 4. We honestly had no idea mattresses could be made that firm. -the noise. Now the hustle and hustle from the balcony side was expected. Cartagena is touristy and loud, and while the balcony doors provide 0 protection from the noise, we came in Knowing this was the case. The part that was unforgivable was the noise from the restaurant below. Literally below. After a long a night of serving until late, all you hear is the noise from the kitchen cleaning, well past midnight. Again, this goes back to this "hotel" being really just a side gig for the owners of the restaurant. -we stayed here 3 nights and not not once was our room cleaned, sheets changed or bed made or garbage can emptied. Again, a bunch of restaurant owners renting out 4 rooms above their restaurant. Not a "hotel" -the early morning music blasting from the restaurant. This I think is partially a cultural difference, but the breakfast staff seems to just be blasting music that they want to listen to at 8am. Again, no sense of how to run a hospitality business. - The Staff. Really just 1 con here and it was the horrible attitude of the woman who serves breakfast. Rude, dismissive and really just a buzz kill when you wake up.
• Stephanie (7/5): Great service, amazing location, spotty WiFi - I loved supporting a family business rather than big, snobby hotel chain! The family was so nice greeting me each time they saw me and it made staying there very pleasant. I appreciated the air conditioning and lovely breakfasts that overlooked the courtyard. The WiFi is not great. Thank goodness I didn’t have a lot of calls and only one where I had to be on video when miraculously the wifi was excellent. It was very spotty so for a digital nomad or someone who needs their space to have good wifi and a desk to work at, I would not suggest this place. It’s a great place if you’re looking for an affordable option in the heart of Cartagena and love supporting a family business however. (I also suggest the shower drains better if at all possible)
• Margarita (8/5): Immersive experience in Colombian culture. - Excellent breakfast very central location near everything in the Old City We had problems with the air conditioning but it was fixed by the evening
• Louis (10/5): Exceptional - balcony
• Bea (7/5): Enjoyable stay - the staff are nice enough to check me in very early. They are accommodating to my needs. I would stay here again. It is located close to everything in the inner city wall. It is not their fault but it is located in front of plaza where people still singing even at 10pm.
• Johana (9/5): Little treasure - The location, the place was really sweet N/A
• Mohammad (9/5): Nice hotel in a quiet yet central location of Medellin - Clean and comfortable room, great breakfast and helpful staff. Some problem with the bathroom
• Andre (10/5): Exceptional -
• Andre (10/5): Convenient great experience - The staff was great, friendly and helpful. The location was very good, we could walk the whole historic center from there. Everything was great
• William (8/5): Very good - The room had everything we needed. The location is great overlooking a small Plaza. And the staff was very helpful and friendly. A little noisy at night but not bad compared to many other places I have stayed in Colombia.
• Diego (10/5): Exceptional -

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