Resort Zerja and Spa

Location: Rruga Peshkopi-Maqellare (lagja Ravana), Peshkopi, al

Star Rating: 7.4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Clubhouse
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Packed lunches
• Solarium
• Hammam
• Shared lounge/TV area
• Kid meals
• Kids' outdoor play equipment
• Public transport tickets
• Evening entertainment
• Baby safety gates
• Outdoor furniture
• Fruits
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Cooking class
• Supervised childcare/activities
• Nightclub
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Private picnics
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Health or beauty spa nearby
• Swimming nearby
• Water tubing nearby
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available
• Pool toys
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Double Room with Mountain View

  The spacious double room provides air conditioning, an electric kettle, heating, a flat-screen TV with cable channels, as well as mountain views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Toilet
  • Heating
  • Electric kettle
  • Additional bathroom
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Deluxe Suite

  Guests will have a special experience as this suite offers a pool with a view. This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite features air conditioning, flat-screen TV with cable channels, garden views, as well as wine/champagne for guests. The unit offers 3 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dining area
  • Electric kettle
  • Additional bathroom
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

Guest Reviews

• Anselmo (10/5): -
• Erida (4/5): - It was clean The food was horrible
• Erna (6/5): War ok aber spa war nicht inklusive - Lage war ok Mehr SPA
• Raymond (3/5): Reception staff absent. Dirty room. - The room design was ok The room was dirty. Dirty sheets, cigarette but in the bathroom. The complimentary shower gels etc were already used. Reception staff absent. The windows were opaque as so dirty. There was a phone number to speak to hotel reception staff who either didn’t answer or hung up on us.
• Tafani (10/5): Exceptional -
• Nensi (1/5): Bad - I arrived late at night, around 11:00 PM, after completing on-site installations. I had booked a suite through Booking, but when I checked in, they gave me a double room instead. The bathroom was dirty, which was very off-putting. After such a long day, I was really looking forward to a refreshing shower, but there was no water in the room. I had already unpacked my belongings in the room, and when I mentioned the issue, they moved me to another floor, claiming there was water there. However, when I went to the new room, the water pressure was very low, and there was no hot water. At this point, I was extremely disappointed, so I decided to leave the hotel without notifying anyone and checked into another hotel. It was by far the worst hotel experience I’ve had.
• Sokol (8/5): Very good -
• Ardit (3/5): Poor -
• Vitaliukx (5/5): Passable - We came to October, and the swimming pool was empty. For sauna they wanted to charge. Finally, we get sauna for free. They do not inform us about swimming pool. The reason we chose this hotel that we want pool
• Armen (10/5): Exceptional -
• Elda (10/5): Exceptional -
• Monika (7/5): Good - Beautiful hotel, comfortable bed and nice staff Loud music just under our bedroom coming from restaurant. It was switched off after 10 oclock anyway
• Blerta (6/5): It was ok overall - Room was nice. Staff was caring.had the basics Too much noise from a weeding taking place. Breakfast was very limited, only eggs. No water in the fridge.
• Eva (10/5): Exceptional -
• Armen (10/5): Perfect - It was clean, welcoming and friendly
• Edisjon (10/5): Very great place to have a nice weekend with friends or family. - Very clean and comfortable, good location, food was great. They even served food after restaurant was closed. Staff was very kind and welcomed.
• Arne (4/5): Disappointing -
• Vila (9/5): Superb -
• Anastasija (1/5): Bad - Not much really. The rooms are freshly renovated. Room was cleaned after 1st night stay and never again. In the room was extremely cold when we arrived, it was 10 degrees inside and took as a while to make it hot with aircon. The sink was blocked completely, Black hair all over the bathroom, rubbish never been collected for 3 days. Receptionist never been there. When we arrived in hotel last night our key didn't work so we had to call reception to get a new key, it took him 15min to come to hotel. And luckily we had a local number to call, otherwise we would not be able to find or contact anyone as nobody was there and all the doors where closed no staff at all.
• Spiro (10/5): Exceptional -
• Low (10/5): Exceptional - everything perfect. the room is very big and clean. Internet, air conditioning, maximum hygiene. very affordable price. guaranteed parking, restaurant, everything. thank you Staff
• London (8/5): Very good -
• Milica (10/5): business and leisure - Welcoming by very hospital staff, introducing us and leading through hotel. Food and service was great. Good spa facilities.
• Nasreen (10/5): Exceptional -
• Elvin (10/5): Return for sure - It was fantastic.everything new,clean and the staff was great,family ambient.the room was amasing very clean.they have a corner with toys for the kids so we enjoy the dinner and the kids happy for food and toys.i'll come back. Everything perfect
• Albert (9/5): Fun experience in the nature. - Clean and comfortable hotel, mostly new furniture and powerful AC. Clean elevator with mountain view. Good size outdoor swimming pool. Prices at the restaurant more expensive than in the city. Room was large but not enough space for four adults as advertised. Breakfast took way too long to be served, milk was served only if requested!
• 1 (10/5): Exceptional - Nje qendrim i kendshem dhe mjaft comfort !! Do shihemi perseri 🤗
• Lauren (5/5): Good room. Terrible experience of pool. - A great bedroom with good air con, very clean and good size. Good sockets and side lights. Bathroom very big, clean and good water pressure. We were quite disappointed overall as there were some facilities (such as a kettle in the room) that weren't available and the manager didn't seem too bothered about it. The room was good but didn't lock from the inside so on both mornings housekeeping came in 4 times (without knocking). This isn't really fair on the housekeeping team who probably saw more than they'd have liked to! When we arrived, I noticed that the wine in the mini bar had been opened and was leaking, so I guess they're not checked/cleaned between guests. The spa facilities are listed as being at an additional charge, which is fine. However the charge was so extortionate (€20 for one facility, €90 for all) that we didn't use them and I didn't see anyone else using them either. Therefore the only facility we could use was the pool. Unfortunately, this was completely dominated by a group of 15 local teenage boys (not guests) who played rough, spat, dive bombed and splashed in the pool until 10mins before closing (at the early time of 5pm). So we could only have 10mins of swim time for our 2 night stay. Relaxing by the pool was difficult as most of the chairs, tables and loungers were broken. The waiters were very polite but they were also taking part in all the swimming/jumping etc so we didn't feel we could really complain to them. There was no manager around to raise this complaint with so I sent a message via booking.com that went unanswered. Overall, the room was very good but everything else let it down and it felt like a stressful experience rather than a relaxing spa stay. It felt like a locals pool where hotel guests were not welcome. There is nothing else to do in the area so just leaving and doing something else wasn't really an option. Felt lucky we'd only booked 2 nights.

Photos