The Santa Croce Palace By San Firenze Collection

Location: Borgo la Croce, 3, Florence, it

Star Rating: 8.4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Pets allowed
• Express check-in/check-out
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shared kitchen
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Access to health care professionals
• Delivered food - securely covered
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Internet access
• Private picnics
• Japanese garden
• Covered parking
• Garage

Rooms Available

• Three-Bedroom Apartment

  This apartment features a fireplace. Boasting a private entrance, this air-conditioned apartment features 2 living rooms, 3 separate bedrooms and 3 bathrooms with a shower and a bidet. The kitchen has a refrigerator, kitchenware and a microwave. The spacious apartment features a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as garden views. The unit has 6 beds.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Fireplace
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Free newspapers and magazines in the executive lounge
  • Hearing accessible

• Two-Bedroom Apartment

  This apartment's standout feature is the fireplace. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. Guests can make meals in the fully equipped kitchen that features a refrigerator, kitchenware and a microwave. The spacious apartment offers a washing machine, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as garden views. The unit offers 4 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Fireplace
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Free newspapers and magazines in the executive lounge
  • Hearing accessible

Guest Reviews

• Michael (7/5): If you need space, this is the apartment for you - The apartment was very spacious and in easy walking distance to the main city areas. Whilst the apartment was large, we were hoping for something a little more like the photos. The apartment wasn't presented in the same condition and was quite dark
• Crystal (9/5): I owe Florence more of my time. - The location was great. The apartment is very spacious. The beds were not comfortable.
• Ivette (7/5): It was ok as the location was great but inside the Apartment was a bit disappointing - Top location: Very close to center but in a quiet and very nice neighbourhood. Inside some paint came off the Walls (in bathrooms); some small things, Like coffee capsules would have been nice (there was just one)
• kendra (1/5): Still needing a full refund. - We are still waiting for a refund. They changed places as the place we booked had flooded the day before arrival. They said we were being provided a better place with a few stairs. We arrived very far from centre and over 50 stairs not able to climb. I messaged right away and a few more times. They asked where the keys were and I told them right where they had left them and still have heard anything since. We had to find another place in very short notice.
• hany (9/5): - video instructions on how to get keys were clear. The agent should have made it clear that the instructions will only be given on the date of arrival as I had to chase for instructions for accessing the property. The agent had sent online check in instructions stating that instructions will be withheld until this was provided and I had to double and triple check that I had done this before I chased them for the instructions as I had not received this day before arrival. the video instructions on how to get the keys were clear but there were no instructions how to open and close the main door and gate, and I had to specifically ask for this after guessing all the possible actions to work the gates.
• brit (10/5): Beautifully appointed historic refuge form the hustle and bustle of city center Firenze. - The apartment was stunningly appointed. Beautiful art work and interesting antique furniture surround as you enter. Very comfortable beds, a clean functional kitchen should you wish to cook and a dining table that seats 6 comfortably. As a bonus it has a verdant private courtyard with seating and a table if you wish to eat alfresco. It is also deadly quiet at night which we appreciated. The Santa Croce neighborhood is very lively with multiple eating and shopping opportunities and it is far enough away to escape the throngs of tourists that clog the sidewalks as get closer to all the major attractions. It is an impressive refuge from a busy day and we definitely want to stay here again. There was nothing we didn’t love. It was a great experience.
• PANPAN (4/5): 地理位置还不错，出门左手笔直走900米就能够到百花大教堂都不用转弯。在他右手边出去没多久，大概五六百米又有很多个停车场，但是都是需要付费的。 - 地方够大，只能说非常的宽敞，房间床非常的多。六个人住在一起都够了。 我觉得他这个照片滤镜非常严重。整个房间其实是一个很昏暗的感觉，甚至让我感觉有点害怕。我觉得一进门的那个沙发床都有点不大干净，因为我本身是一个身体，碰到脏东西很容易发痒的体质，我坐上去没多久就觉得身上很痒。房东所展现出来的这个房间，他是很阳光的。但实际入住，其实他是很昏暗的，我们最后就是三个人挤在了一个房间。我跟房东说过很多次，我并没有WhatsApp，但是他永远在Whatapp上面给我留言。房间的网络有时候不是很好，我们修了好久才修复好。 但是房东也积极地帮我们处理了，总的来说，只要你们不介意这种古堡似的氛围的话，你可以考虑入住。我建议房东可以把壁画换成稍微鲜艳一点的壁画，他们房间的所有的壁画都是深色的，很恐怖的
• JULIE (10/5): Great location and property - Beautiful historic property and well located Nothing
• William (8/5): We would stay again but toilet area needs repair. - The location was good. We to really good places for food and coffee. One couple slept in the back bedroom and complained of sewer gas. Also, the steps for access were a bit of a nuisance.
• Dragnic Sinisa (9/5): -
• Emir (10/5): -
• Antonio (9/5): -
• Guest (9/5): Leuke plek om de stad te ontdekken - Ruim, schoon, vlakbij het centrum. Alles beveil
• Gorski (4/5): Great location, but you could so much more for the money in Florance. - It was in a very good location in relation to the restaurants, museums and churches, great spot in the heart of Florance old town Firstly it was not the apartment that I ordered based on the original photos some moths back. This is a problem with your platform, this is the second time that I booked a place to find that it is a totally different place. The address was different to what was listed on your platform. Bookings.com needs to get better at managing the information and the accuracy of the information. With that in mind upon reviewing the comments around what I thought I was ordering, basement unit, maybe the one I got on the first floor was better of the two anyway, no sewerage smell. The unit was basic, run down, uncomfortable. The amenities were poor, loud fan, shower floor incomplete, washing machine would not finalise a cycle, no iron, no iron board etc. The owner responded fairly quickly when I made some enquires, that’s a positive, but the place does not meet the basic requirement for a holiday let. I am shocked by some of the reviews against this unit, praising the facilities, perhaps it’s yet another apartment they are referring to. In conclusion, my stay in Florence and overall experience was significantly impacted by the facilities I stayed in, I was disappointed for my wife and I given this was a special trip for both of us. My issue is that the unit needs to be upgraded to be worthy of future stays, but also and importantly Bookings.com needs to lift its game around the accuracy of the information that it has on its platform. Do your due diligence better, or you will lose customers from your platform.
• Sharm (9/5): - The house was beautiful and big. Would appreciate better quality pillows and also wished he provided extra pillows . Maybe the TV was more functional with Netflix etc.
• Una (9/5): Superb - Secrecy 😁
• Alexander (10/5): Perfect spot for tourists who enjoy culture & location. - Beautiful place to stay, Perfect location and very pretty apartment. Nothing
• Andre (8/5): Very good -
• Sd (10/5): Exceptional - Hosts were helpful and friendly great spot and amenities
• Paige (10/5): If you don’t like stairs or no windows. Then stay in a newly built hotel. But if you want to experience Florence the all - Such a beautiful historic appartment. Nothing. It was perfect for my family.
• Larry Li (1/5): - the location is outstanding. It is near to all the historical sites. When we book on the website. It shows three bedrooms. We arrived it was two bedrooms. The sofa was broken and dirty. The bed sheet is dirty. We contact the host. They changed it very soon after.
• Megan (4/5): Misleading and upsetting - The location (although not where we were told it would be) was really great The host lied to us about the location of the property and the amenities. After looking at the listing again, the pictures shown online are of multiple apartments that I’m guessing the host owns. The address must be for one of their multiple properties. Only about half of the pictures are of the apartment we stayed at. It was in a basement with no balcony, no washer, no windows. Upsetting since we thought we’d have a washer. Only after we arrived at the address we booked is when we found out that the actual location was a 25 minute walk on the other side of Florence. How fun for us to drag our suitcases there. When I called them out for misleading us, the host blamed me for not getting their messages a week prior on WhatsApp (that I did not have downloaded at that time). They never contacted me via booking.com and I had no clue they would be using WhatsApp for communication. On top of that - probably the worst part - the smell coming from the drains. The whole apartment was straight sewer. The host told us we had to keep all drains plugged and only unplug them when we use a sink/shower. Then plug them back up right away. I Can’t imagine how bad it would smell if the drains weren’t plugged at all times. That was pretty disgusting. I will say that next time we are in Florence we would definitely stay in the neighborhood again.
• Paul (6/5): First impressions were good but... - A little courtyard to sit and eat our dinner The apartment had a washing machine There is a wine windows outside the main entrance 🍷 We sometimes had to shoo people away so we could get in 😂 The plumbing - the toilet literally took 30 minutes to refill 😞 and it was noisy
• Patricia (7/5): Good -
• Jacquelyn (6/5): Great location, could have been a bit cleaner. Overall was good. - Location was great! Kitchen was very nice and well equipped. It wasn’t as clean as I would have liked, was very dusty, drawers were dirty, furniture was shabby, upholstery torn and stained. Linens, beds and pillows were not comfortable. No broom, dust pan or working vacuum cleaner to clean up throughout the stay.
• Joseph (7/5): Good - Location Air conditioner struggled to make the room cold Maybe needs a fan 🤔 No step to patio maybe a portable step that folds away hard on old knees
• Sara (10/5): Beautiful Apartment - Super clean and beautiful
• Brianna (7/5): Good size, good location, could do with some intervention for the damp smell and drain smell to improve the experience d - It was in a good location with plenty of restaurants around. On the other side of the river from the city. Good size for a couple, hanging space for clothes and good sized kitchen. Easily accessible and approx 20 euro cab ride from central train station. There was a bad smell coming from the shower drain and a general musty smell when you entered the apartment - it smells damp, likely because the apartment is below ground level. There is a vent to outside above the bath in the bedroom area which enables you to hear all outside noise including motorbikes/scooters and people walking past even throughout the night. When I used the bath on our last night, it was slowly draining out onto the bedroom floor while still in the bath. We didn’t realise this until I got out of the bath and saw water all over the floor. Suspect a blocked drain or broken fitting under the bath. Had trouble catching a cab back to train station from this address and had to walk across the river with luggage to book a Taxi.
• Dan (4/5): Apartment being underground has its downsides - - Memory foam pillows and comfortably firm bed - Host was polite and helpful. When the internet was out, they followed up multiple times with the internet company and kept us informed. - good food options nearby - Poor lighting - Hot water tank didn't have enough water for a bath. - No soap tray near the bathroom sink - No mobile reception - Smelt of mildew - Being underground means no windows and road noise vibrations. - No exhaust fan in the bathroom, only in the bedroom. - Waterfall shower position is not tall people friendly, and same with the low curved ceiling. - Wet towels left in kitchen cabinet and under kitchen sink. - Low shelf space and towel storage space in bathroom
• Rebecca (4/5): Looks nice on the pictures but in reality very disappointing. - The apartment looks lovely, the shower was very nice. Nice to have a bath. The wrong location is advertised on booking.com and we weren’t informed of the correct address until a couple of days before arrival. As soon as you open the door the awful smell of damp hits you. Each time you flush the toilet there is a strong smell of sewers. The bedding is damp due to the apartment being underground and not well enough ventilated. It is not advertised that the apartment is underground and has no windows. The bath leaks, the bar stools are too high to sit comfortably at the table.
• Juan (10/5): Exceptional -
• Leo (9/5): Superb - The location plus plenty of room in the apartment.
• Ana (10/5): A stately Florentine Relaxing experience - The property is gorgeous, right in the city just a few steps from Piazza Beccaria, making it easy to arrive and depart. The street is lively with shops and restaurants but inside was serene and quiet. Very spacious with a beautiful backyard. The decor is a mix of old-new, it makes you feel like you’re in a stately Florentine palace. The location is great, about 15 min stroll away to most sites. Well worth our money and our group of four loved it very much. We loved it!
• Justen (6/5): Pleasant - Super secure. Space to chill after a long day. There is no mention of extra €24 municipality tax until check-in.
• Chris (10/5): Exceptional -
• Thomas (6/5): Needs an update - The apartment was very basic and needed a lot more attention to detail. The shower did not drain properly, there was no tea towel and the coffee consisted of two coffee pods. The pain work needed an update. It was way more basic than we expected for the price.
• Faria (7/5): Good - The location was perfect and the place was unique. The fact that don’t have natural light into the apartment and the bathtub was leaking. In my opinion that was not enough towels and they seem to be a little old. It might get a little noisy at night.
• Shaylea (6/5): Info before you book - The location of this stay was great, although it is not where the listing says it is (the host mentioned he was working to correct this). It's right in an area with lots of food and activities. The space itself was also clean, spacious, and quiet. The host was helpful upon check-in and check-out as well. We chose to stay in the secret apartment room offered. I probably could've noticed this in the pictures, but it is not mentioned anywhere that this apartment is fully underground. There are no windows in this unit and it frequently smelled like sewage with the pipes from upper units. It's also much dimmer than in the photos. This unit is still good value for money, but I wouldn't recommend staying in this unit if you don't do well with enclosed spaces.
• Sandranandy (10/5): We had a lovely stay and the host was very helpful and gave us some great local recommendations. They were always quick - It was a quirky design and cool decor. Very spacious, immaculately clean and a great location There was a little bit of noise from the street above but not enough to spoil our stay. It is underground, however we did know that before booking.
• Vitaly (3/5): Just one night, no more - The apartment has quite an outdated interior, and unfortunately, it doesn’t fully match the photos. The pictures give the impression of a more modern and well-maintained space, which led to higher expectations. While the place is functional, it could definitely use some renovation to bring it up to the standard shown online. Toilet should be replaced!
• Xiaomeng (10/5): Exceptional - A very charming historical apartment with a lovely private garden. Well located in the old town, there’s a parking just 5 minutes walking distance, which is very convenient. The manager Matt always reply very promptly. We spent the great time here.
• Anna (8/5): Excellent, but... - The location is fantastic. It couldn't have been better for the Uffizi, the cathedral, Pitti, etc. The bed and sofa bed were very comfortable. It was clean and spacious. Great shower. It was on the first floor, so not too many stairs to climb. Having to pay €10 a night extra to use the sofa bed is outrageous. The ad says it is for four people and there is a double bed and a sofa bed. My friend and I didn't want to share a bed, so we thought it was perfect. After booking and paying, we were told about the extra charge. There were no bedside tables or tables next to the sofa, so books, cups, etc. had to go on the floor. All the crockery was too high in the kitchen (a small step would be handy). The building is quite noisy with people coming home very late and moving furniture around. This is not the owner's fault, just a fact. Don't stay here if you are a light sleeper. The balcony door was impossible to open, so we couldn't shut the shutters.
• Douglas (8/5): Huge potential here - A sanctuary, quiet, large Floor not clean, beds far too soft, bathroom tap drips, some bulbs out, garden semi abandoned
• Dina (10/5): Exceptional -
• Vasiliki (10/5): Exceptional - Very spacious and cozy. Perfect location! The toilet flush needs a lot of time to reload.
• Paul (10/5): Amazing place with loads of character would stay again - Such a beautiful property with bags of character Lovely garden but was a bit cold to sit outside be lovely in summer Was perfect location bang between the job I had for two weeks and the centre Loved the area real locals area and got very friendly with some of the locals Around a 10 minute walk into the heart of the city but that suited me Highly recommend and great host Matt who was on beck and call anytime so thanks to him to
• Gemma (10/5): Exceptional -
• Arjun (9/5): Nice stay! At least the best we had in Italy! - Very nice property, very well accessorised, a few vintage decor items which added beauty. So much to read in the house... so many candles were provided to make a nice ambience in the evening! There was a power outage on the last night around 2:00 am which made the whole house very cold. But after instructions the heater started again by 4am but without lights. We were not able to use anything else than the heater, thankfully we could cook in the morning we had to checkout as we had a gas stove rather than an electric one.
• Neha (1/5): Be careful before booking - Location was the only plus. Given the price, the facilities did not meet our expectations. The bathroom was the primary area of concern which needs some major improvements: broken shower knob, almost broken shelf and no place to hang anything (there was one towel hanger which broke as soon as we hung a towel on it). When we contacted the owner regarding the broken shower knob, we were told that's the "way" it's supposed to be and we are supposed to re-insert it and try to move it in a way that it doesn't come out! The owner didn't seem to accept that it was broken at all. The toilet flush tank takes atleast 10 min to replenish water once used, so it is not comfortable for more than one person. This according to the owner was linked to the property being within the protected heritage old town, HOWEVER this should be clearly stated in the apartment description so that the guests know what to expect and can choose whether or not they want to make these compromises. If we knew these things, we would have never booked this accomodation. There is a TV but to watch anything you need to connect with either USB stick or HDMI cables, which a tourist typically would not have while travelling. The other solution was to watch italian TV which of course we did not want. There was a kettle in the kitchen area to heat water but with a lot of calcium deposit at the base. Basically, the room did have (atleast on the face value) the things which were mentioned in the description BUT many of the important things did not work as one would expect. The apartment could use a major upgrade (the available space is not well maintained) and the description should be modified so that the guests understand better the condition of the available facilities.
• Jeremy (10/5): Spacious property in a prime location, highly recommend. - The location was outstanding as it was easily walkable to all major attractions, and the apartment was extremely spacious. The water temperature for the showers could be hotter. Everything else was fantastic.
• Luxu (10/5): Exceptional -
• Ornella (10/5): I wish every host could be as exceptional as they are! - Fantastic location with everything you need nearby, from supermarkets and local stores to fresh markets and excellent restaurants. The hosts are wonderful—very kind and extremely responsive! Nothing; everything was to our liking.
• Stavrev (9/5): A nice appartment on top location - Out host was very friendly and we got all the instructions timely. The location is perfect and there are plenty of restaurants and cafés just a minute walk from the property. It is very close not only to Santa Croce, but also to other sightseeing spots like the Uffizi (5-6 min walk), for instance. The appartment was very clean, all amenities were as described. The toilet flush is using a very old pipe system and you had to wait for a very long time before you can use it again, which is causing a bit discomfort.
• Regan (10/5): Exceptional - The decor in the house is beautiful, the beds are comfortable, and the private outdoor area was very nice to have a coffee each morning! Matteo was a great and communicative host.
• Jenny (10/5): Would highly recommend our stay and communication from the owner was excellent - Location was excellent
• Annoula (10/5): Excellent implementations from my entire stay regarding the apartment and the hosts. I will definitely be back soon. I h - Excellent apartment in a very central location in the historic city center. Very comfortable, well equipped and atmospheric. Beautiful neighbourhood with very nice shops, coffee, bistro and restaurants. Matteo was a perfect host. He responded immediately to every question, very willing to answer every question and solve every problem. Thank you very much Matteo 😀
• Guillermo (8/5): Very good -
• Zoran (9/5): Superb -
• Lilly (8/5): Very good -
• Rebecca (10/5): Beautiful city Location - Location was perfect for exploring the city. No too far from the central station. Not too many stairs for us! Very quiet and peaceful. Balcony lovely to relax in. A toaster would be a great addition :)
• Breeanna (6/5): Great location and cute place however washing machine was hard to work and bed was very hard - Great location, cute little place Washing machine very hard to use and bed was very hard
• Patricia (10/5): Great pick, you want be disappointed. - The location was great, close enough to everything but away from the crowds. The apartment was spacious, inviting and well presented. It was a great reprieve from the heat and you felt like you were in your own little home. The host was communicative and helpful. Definitely a great choice.
• Roslyn (10/5): Exceptional - A beautiful, spacious home, very well equipped kitchen, everything well appointed and the setting was private and quiet. There was cool, effective air-con which was such a relief after hot days spent sight-seeing and enabled good sleeping. The apartment was close to supermarkets, restaurants and bus stops. There was nothing we didn't like, we were just sorry our time passed too quickly.
• Jelle (10/5): Exceptional - Location was perfect. Supermarket closeby. River Arno 2 mins walking Missed a bit of dish soap to effectively wash dishes
• George (10/5): Exceptional - Location was easy to find and staff were helpful. We had a very nice stay the place was very clean and comfortable and the location was amazing right by central florence so very convenient. Host was helpful aswell so overall very good
• Georgia (10/5): Exceptional - Great location, lovely apartment with plenty of space for 2 people. Host was very friendly and contactable. Great place to stay for a few days in Florence.
• Carol (8/5): The best location in Florence - Location fantastic Large room, great space Great communication, fantastic host Just a small ledge as a bedside table and a power point on the other side of the bed would have been great.
• Molly (10/5): Stay in Florence. - Wonderful location and was an extremely clean apartment with everyone we needed. Very responsive and helpful host.
• David (10/5): Exceptional - could be more clean.
• Norma (8/5): I loved the airy space & location was good. Easy access & good instructions on how to get inside . - The property was in a very good location close to lots of bars restaurant & cafes & Santa croche piazza. Wine window next door! The street was quiet & all felt very safe. The living space was large & airy with a small kitchenette & a small terrace & inner courtyard. The bed was comfortable the shower was nice & hot. The owner was very helpful with any comments or questions & overall the appartment was good value & I would stay again. The sofa bed wasn’t usable although it said 2 beds ( the reason for booking )I was told it said not usable at time of booking? The terrace needs a refurb & easier access to get in & out. The bathroom could use some hooks & shelves. Quite a lot of steps up to & in appartment fine for us but maybe not for older guests.
• Henrik (7/5): Good place to stay in Firenze - The location was very good and the host was very helpfull. Its a nice and open appartement There were ants around the appartement and kitchen. The utilities wasn't very good and it was not as clean as we would like.
• Charlotte (10/5): Exceptional - The location is perfect, within reach of many bars, restaurants, landmarks and tourist attractions. The host was very helpful advising on restaurants, bars and where to go to get the most out of our stay. Also, he made sure the apartment was warm for our arrival which was an added touch because it was cold in Florence at the time. The apartment itself had everything you need for a short or long stay! It had clearly been modernised and was very clean. And the host would answer any questions you may have. Nothing
• Nico (10/5): Exceptional -
• Ana (9/5): Superb - The host was amazing, the process very simple and the location is great. No noise at all and it had all the kitchen utensils you might need. Small bedroom but very comfy.
• V&v (10/5): Exceptional - Location of the apartment is prefect. The apartment is cozy and spacious at the same time. The host reached out days before our vacation with information about the apartment, during our stay we got tips about the city. She was really helpful and friendly.
• Bruno (10/5): Exceptional -
• Anonymous (5/5): Passable -
• Paul (8/5): Good location. - Superb location in the very heart of Florence. Spacious area, comfortable bed, good shower. Easy self check-in. The property looks quite tired. Would benefit from fresh paint and a new sofa.
• Anonymous (8/5): A nice stay overall. We all enjoyed it - The location and the room inside was nicely organised. Cute details such as the fireplace, the coffee capsules and the bottles of water left for us. Well thought! We would have needed an iron. Traveling with a packpack can be a bit tricky for the clothes and they didn’t look that nice.
• Barros (8/5): Very good - The location is perfect!! The apartment could use an upgrade and the bed is a bit small.
• Renato (10/5): Exceptional -
• Emma (8/5): Peaceful apartment in great location - Very clean, comfortable, quiet & private
• Leila (2/5): Very poor -
• Jian (7/5): Good -
• Claudio (8/5): Medium-sized room in a good location. - There was an issue (water damage) with the apartment I had originally booked, so the host proposed to me a similar room, which was also very good. The location of this new room was good, very close to the station. The bed was very comfortable. The room was clean. The host was friendly and super responsive. The rooms are not super well isolated; we can hear what happens in the adjacent rooms.
• Vu (6/5): Unexpected surprise. - Can’t speak too much about the property in description we were offered a different location and building. Definitely farther away from the city center than our original booking.
• Ceren (10/5): Exceptional -
• Eric (9/5): Comfortable stay in a great location of Florence - The apartment is located in the perfect location. We really enjoyed the outside terrace where you can relax and enjoy the outdoors privately. The decor was nice, and the bed was comfortable. Laundry was easy to do/hang dry. It was also nice having a full kitchen, couch, and dining table as well, we were not used to having that on our two week trip. Open layout of the apartment was a really nice feel because we felt like we had plenty of room to relax and move around and didn’t feel at all cooped up after long days exploring Florence. Only issues (very small) were the bathroom for us- the shower drained very slowly, it was rather dark with only two small bulbs, and the fixture for towels was loose/fell a few times during the stay.
• Mark (7/5): Good - Perfect location The bed was slightly uncomfortable
• Karen (10/5): Exceptional - It was central it was clean The pull out bed wasn’t comfortable
• David (10/5): Central, comfortable, roomy apartment - Property in central location to bars and restaurants but no noise in the apartment as at the rear of the building Nothing property exceeded our expectations
• Kerry (9/5): Wonderful location and great Florence base - Amazing location with AC and all the facilities you need for your stay. Washing machine still had soap in dispenser from last occupant.
• Max (8/5): Very good - Location was perfect! Host was very easy to deal with too. Washing machine didn’t work, bed was small
• Anonymous (8/5): It was good. - Good location and host friendly and helpful. The coffee maker and washer machine didn’t work and bathroom too small.
• Sophie (9/5): fantastic location, comfortable accommodation - well equipped to accommodate us. great location but many stairs to deal with The amount of stairs
• Francesca (10/5): Exceptional - lovely clean apartment close to amenities. the owner is lovely & extremely helpful. really enjoyed our stay!
• Joanna (10/5): Exceptional -
• Tess (9/5): Location, air-conditioning, sweet host - what more can you ask for?? - Despite this property having some plumbing issues, our host was more than accommodating in getting us set up with another one! Giulia was very kind and helpful. The location where we ended up staying was the Central View Boutique and it is right across from the Mercato Centrale - a must. The three flights of stairs to get to the room were worth it. We were close to everything we wanted to see and everything we didn’t know we wanted to see! Our original booking had a washing machine, but we managed!
• Wanda (7/5): Good - The location is great, right in the old historic centre of town Lots of stairs to get to the appartement, which is hard work with a big suitcase. The smell on the terrace is horrible, I think only smokers will use it.
• Grigorios (9/5): Superb -

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