Shizuka Ryokan Japanese Country Spa & Wellness Retreat
Location: 7 Lakeside Drive, Hepburn Springs, au
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Authentic Japanese Experience
Experience traditional Japanese accommodation at Shizuka Ryokan with tatami-mat flooring and Engawa alcove overlooking a private garden.
Luxurious Spa Treatments
Relax and rejuvenate with a 2-person hot tub, holistic wellness treatments, and soft yukata bathrobes provided in every room.
Culinary Delights
Savor authentic Japanese and Western breakfasts at the on-site restaurant, completing your immersive Japanese guesthouse experience.
Immerse yourself in tranquility at Shizuka Ryokan Japanese Country Spa & Wellness Retreat, where peace and relaxation await. Book your stay now for a serene getaway in Hepburn Springs.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 02:00 PM - 06:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Tour desk
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Adult only
- Outdoor furniture
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Mobile app for room service
- Cooking class
- Express check-in
- Free wired internet
- Snack bar/deli
- Golfing on site
- Self parking (surcharge)
- Offsite parking discounted rates available
- Beach yoga on site
- Internet access
- Housekeeping on request
- Private picnics
- Art gallery on site
- Wine release events
- Reception hall
- Japanese garden
- Covered parking
- Secured parking
- Golf cart
- Health or beauty spa nearby
- Horse riding nearby
- Guest education on local ecosystems and culture
- Vegetarian menu options available
Rooms Available
-
Japanese Room
Guests sleep on futon bedding laid over tatami straw mats, surrounded by shoji paper screens, zaisu chairs, zabuton cushions and a tokonoma alcove. An engawa veranda with chairs and table looks out onto a private Japanese garden, inviting quiet moments of reflection. Your room includes an indoor bath—a deep Japanese soaking tub— with organic bath salt. To encourage deep relaxation, there are no televisions or telephones in the guestrooms.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Seating Area
- CD player
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Entire unit located on ground floor
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Jingwen (7/5): -
- Zander (10/5): -
- Beer (8/5): -
- Jerry (8/5): Would definitely recommend - Location was excellent 😀 No teaspoon in the room to stir coffee. Bed a little on the hard side.
- paula (10/5): Relaxing and beautiful - Really felt like you were in Japan Nothing
- Michael (9/5): - The serenity
- ridgway (9/5): - The staff were wonderful, very accommodating, professional and friendly. The rooms were beautifully and authentically decorated and the bathrooms gorgeous. The food was the star of my stay. Authentic flavours exquisitely presented and tastes of some foods I've never had before. The walls between the rooms are paper thin. I could hear the couples in the next room coupling, talking and using the bathroom, and the doors closed loudly. It meant being woken up quite a few times over the course of my stay and while relaxed, I did leave feeling tired.
- Jun hao (10/5): -
- Alix (10/5): -
- Li (10/5): -
- Warren (7/5): Well themed in nice quite spot - Quiteness Pricey
- Yasmine (10/5): Brilliant place for total relaxation or if you have been to Japan and miss the tranquility of the traditional culture. L - Everything was amazing! Not a thing.
- Pawena (8/5): -
- Jess (8/5): - Authentic, staff were very friendly and the location was gorgeous. Highly recommend the ramen dinner. Beds were a bit uncomfortable.
- Dayuan (1/5): Disgusting - It’s a nice hotel ,Japanese style ,and comfortable .with disgusting manager I am writing to formally express my deep disappointment and distress regarding an extremely unpleasant and unacceptable experience during my recent stay at Shizuka Ryokan Japanese Wellness Retreat & Bathhouse. On the night of our check-in, we were shocked to be approached by police officers responding to a report of domestic violence and noise disturbance. We were completely unaware of any issue and found the situation both confusing and upsetting. The following morning, at approximately 10:30 AM, a staff member used a key to enter our room without knocking or any prior notice. This was an alarming invasion of our privacy. While we were still trying to comprehend what had happened the night before, around 11:00 AM as we were packing to check out, the manager—a white woman—began furiously banging on our door. She shouted aggressively, "I AM THE MANAGER, OPEN THE DOOR NOWWWW!" Once I opened the door, she proceeded to treat us in an extremely disrespectful and dehumanizing manner, yelling at us repeatedly to "report to the front desk now!" We were just waking up and trying to understand the situation, yet we were treated with hostility and contempt, as if we were criminals. The behavior we experienced was deeply humiliating and shocking, especially in what is advertised as a peaceful, wellness-focused environment. While we acknowledge that perhaps the room’s soundproofing is not optimal, or our voices may have been louder than intended, the aggressive and unprofessional reaction from the management was wholly disproportionate. Instead of addressing the situation calmly and respectfully, we were yelled at, intimidated, and ultimately rushed out of the property by manager who showed no interest in listening to our side of the story. Despite the otherwise beautiful setting and facilities, this encounter left us with an overwhelmingly negative impression.
- Roxana (9/5): Superb - I love the serenity of the place. From the moment you walk in, you feel instantly more at peace. The room is extremely calming and inviting. The bed was very comfortable and I loved opening the doors to the little rock garden. The noise from the wildlife outside really made it feel like a getaway. Can't really think of anything.
- Sizhe (10/5): Exceptional - The overall look and feel is perfect, also horse and kookaburra after breakfast at the balcony There is a little noise when people walk in the courtyard
- Kennoath (10/5): Shizuka Ryokan - Lovely staff, spacious rooms, authentic Japanese feel. Delicious meals Nothing in particular, although I am looking forward to staying again once the onsen is built
- Louise (9/5): Superb - The authentic nature of the hotel, the staff and the decor Nil
- Michael (9/5): Superb -
- Mahtab (9/5): Great stay - A great weekend trip and great location The stay was great and definitely recommend their breakfast Restaurant was closed on Sunday night
- Susanne (10/5): Authentic Japanese experience complete with Japanese bathing and traditional breakfast. Recommended. - Shizuka is a thoughtfully presented and authentic experience of a Japanese ryokan, but located in beautiful Hepburn Springs. No complaints
- Alexandra (10/5): A perfect Japanese getaway - As authentic as it can get if you're after a genuine Japanese experience in Australia. Lovely Japanese staff that showed true omotenashi hospitality. Rooms come with an ofuro bath overlooking your own private Japanese garden - what a bliss! The extras seem to be overpriced (e.g. the bathing experience). Also, it got quite dark after 8pm and it was difficult to find the way back to the room after the bathing. It would be nice if someone could accompany the guests back.
- Qiuhong (10/5): Exceptional -
- Kimberlyn (10/5): Perfect to unwind from busy work days. peaceful and relaxing. love the hot bath and massage. - Is light and get to experience the Japanese clean and healthy breakfast which my friend also enjoy it If there is more things to explore around that will be amazing.
- Erin (8/5): Very good -
- Zijie (10/5): Exceptional -
- Agnes (10/5): Amazing experience - The service, every staff was approachable, helpful and friendly! None
- Heather (10/5): Exceptional -
- Jorja (8/5): Very good -
- Sia (10/5): It was my best stay in the whole of Victoria. - I love that I have my own patio with a zen garden. It was so relaxing to sit and read, while listening to the sound of tinkling music. The walk from the carpark to the reception via gravel and stone pathway was rather challenging for my wheeled luggage.
- Elena (7/5): Good -
- Claudia (9/5): Tranquil, authentic Japanese acvomdation. - It was beautiful and in tranquil surroundings and very relaxing. My partner struggled with the futon bed, but I had no issues.
- Vicky (10/5): A perfect retreat - Breakfast and Saturday evening dining were tradional Japanese. The chefs are amazing and food something to savour. I have a need for gluten free which was handled efficiently and without any bother. Yoga, Massage and tradional bathing add to this unique experience N/A
- Juan (10/5): Wonderful place to stay and eat - A fantastic location with great rooms and staff that strive to give excellent service. The food was absolutely brilliant! I can understand why it is so difficult to find a room.
- Gabrielle (10/5): Romantic and relaxing - Very romantic stay, I’m a great location and friendly staff
- Dunbar (10/5): Exceptional -
- Yuanyuan (10/5): Very happy with the service -
- Ellina (10/5): Exceptional -
- Shan (10/5): Exceptional -
- Anonymous (6/5): Pleasant -
- Christine (10/5): The staff were exceptional & lovely. We would visit again - we loved how quiet and the calm atmosphere. Honestly the best sleep we had in a long time The wifi and connection. My partner and I are both on call for our businesses for emergencies
- Tommy (7/5): Good -
- Simon (5/5): Interesting experience - Traditional Japanese Breakfast Exceptionally clean bathroom A little expensive for what it was
- Hideyuki (10/5): very relax and nice homey feeling - very peaceful nothing
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