Gewan White Beach Resort-New Alamein
Location: 120 Alexandria - Marsa Matrouh Road Beside Elhamraa Port, Marsa Matruh, eg
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious 5-Star Accommodation
World-Class Amenities
Culinary Delights
Book your stay at Tolip Resort Paradise New- Alamein for an unforgettable experience in Marsa Matruh.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Packed lunches
- Currency exchange
- Chapel/shrine
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Public Bath
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Shallow end
- Fence around pool
- Steam room
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Mobile app for room service
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby outdoor pool
- Playground on site
- Tennis lessons on site
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Private picnics
- Reception hall
- Exercise/lap pool
- Japanese garden
- Covered parking
- Swimming nearby
- Hosted evening meal (reserve)
- Beach toys
- Charcoal grill
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Villa
This villa's standout features are the private pool and fireplace. Boasting a private entrance, this air-conditioned villa comes with 4 living rooms, 5 separate bedrooms and 6 bathrooms with a walk-in shower and a bath. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious villa features a washing machine, soundproof walls, a mini-bar, a flat-screen TV with satellite channels, as well as garden views. The unit has 6 beds.
Max Occupancy: 15 (10 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Wardrobe or closet
- Oven
- Stovetop
- Additional bathroom
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Free gym access
- Access to private pool
- Concierge services
- Single-room air conditioning for guest accommodation
-
Deluxe Room Sea View
Guests will have a special experience as the twin/double room features a fireplace. The spacious twin/double room provides air conditioning, soundproof walls, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Shower chair
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Deluxe Suite Sea view
This suite's standout feature is the fireplace. This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Dining table
- Outdoor furniture
- Clothes rack
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Twin House
The fireplace is the standout feature of this villa. Boasting a private entrance, this air-conditioned villa features 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Featuring a terrace with garden views, this villa also features a washing machine and a flat-screen TV with satellite channels. The unit has 4 beds.
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Additional bathroom
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Clothes rack
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Chalet
The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Private bathroom
-
Chalet Sea View For Egyptians & Residents Only
The unit has 4 beds.
Max Occupancy: 9 (6 Adults)
- Private bathroom
-
Chalet Pool View For Egyptians & Residents Only
The unit offers 4 beds.
Max Occupancy: 8 (6 Adults)
-
Villa Sea View With Private Pool For Egyptians & Residents Only
The unit offers 7 beds.
Max Occupancy: 15 (10 Adults)
-
Premium Suite Sea and Pool
Guests will have a special experience as the twin/double room features a fireplace. The spacious twin/double room provides air conditioning, soundproof walls, a terrace with pool views as well as a private bathroom featuring a walk-in shower.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Sofa bed
- Shower chair
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Deluxe Room Lake View
The fireplace is the standout feature of this twin/double room. The spacious twin/double room features air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Shower chair
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Deluxe Suite lake View
The fireplace is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Dining table
- Outdoor furniture
- Clothes rack
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Premium Room
The fireplace is the standout feature of this twin/double room. The spacious twin/double room features air conditioning, soundproof walls, a terrace with pool views as well as a private bathroom boasting a walk-in shower.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Chalet Sea View
The unit offers 5 beds.
Max Occupancy: 8 (6 Adults)
-
Deluxe Sea View For Egyptians & Resident foreigners
The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
-
Deluxe Suite Pool & Sea View for Egyptian & Foreigner Resident
The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Private bathroom
-
Family Room For Egyptian & Foreigner Resident
The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
-
Deluxe Room with lake view for Egyptian & Foreigner Residents
The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
-
Deluxe Suite With Lake View For Egyptian & Foreigner Resident
The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Private bathroom
-
Premium Suite With Sea View For Egyptian & Foreigner Residents
The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Private bathroom
-
Twin House With Sea View For Egyptians & Residents Only
The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Private bathroom
-
Premium Sea & Pool View with Terrace For Egyptians & Residents Only
The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
-
Standard Room With Lake View For Egyptian & Residents Only
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Double Or Twin Room With Lake View
Guests will have a special experience as this twin/double room provides a fireplace. The spacious twin/double room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Shower chair
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
Guest Reviews
- Firas (10/5): Everything was perfect from check-in to check-out. Thank you for the wonderful hospitality! -
- Mostafa (1/5): Unhappy - Very bad Bad food bad service
- emad (9/5): -
- Yun (1/5): junk - Too bad! The position is wrong! No phone calls, no messages, junk hotel! Too bad! The position is wrong! No phone calls, no messages, junk hotel!
- Gamal (10/5): -
- Michael (7/5): -
- Mohamed (6/5): -
- Ahmed (8/5): - Friendly staff. Very clean property. Rocky beach floor, Seemed like unnatural construction waste. Food could be better.
- HOSSAM ELTONSY (10/5): excellent -
- Mohamed (8/5): - Staff was very helpful always smiling, loved the food quality for breakfast and dinner, room and hotel super clean Is located beside port and petrol tanks, view was not the best from my sea view room. Sea have rocks at the first few meters better have water shoe.
- Farag (10/5): -
- Shahin (1/5): -
- ibrahim (8/5): - Food , pools and green area Housekeeping and beach
- basma (9/5): -
- Marwan Mansour (6/5): -
- Moataz (7/5): Great potential - needs more effort to get glorious. - Excellent location, clean rooms, new big gym, high potential beach. Big villas and chalets are excellent specially those with private pools by the beach. The beach is sandy. However neglected, as there are a lot of rocks that can be easily removed with simple maintenance. Also a private beach with no access to hotel guests is taking the majority of the beach area !!! Mosquitoes are very harsh there, very poor insects fighting. Beach service and activity needs a lot of development. Gym needs more care, its such a sad waste after buying these extremely new machines.
- Samar (8/5): Very good - The beach and the location Food quality and room service
- Dr (1/5): Bad -
- Amr (9/5): Superb - New resort ... amazing chalet with a beautiful clean landscape.... good staff ... nice and clean pools ... I liked the resort... would recommend it and come again for sure The beach .. still work in progress... need some attention and more services
- Sally (1/5): Bad -
- Ahmad (10/5): Nice stay - The twin was very nice and clean, the Reception manger is very professional (Mr. Ahmad Salah) I was very angry in the first of my stay, and he solve all my problems by his profession, and finally i am very satisfy The beach needs some upgrades..
- Tamer (10/5): Exceptional - The Hotel is very nice, with very nice facilities. The 3 bedroom Chalet had good space for the family. The staff was very helpful, especially Ahmed Salah from Reception who contacted us on the morning of our arrival, and always looked for us during our stay.
- Nuaman (10/5): Exceptional - staff and gotel was very goo specially manager Mr Mohammed was very cooperative ,very thing was perfect beach some parts was under construction and path going to beach was not organized properly which can be fixes easily
- Ahmed (10/5): Exceptional -
- Ahmed (10/5): Exceptional -
- Basma (8/5): Very good - The location, the staff and the cleanliness. Some items inside the room wasn’t available, the beach isn’t totally ready yet.
- Mahmoud (9/5): Superb - Very kindly staff , Outstanding location.
- Soliman (10/5): Exceptional Stay at Jewan White Hotel Resort. - Exceptional Stay at Jewan White Hotel Resort! ⭐⭐⭐⭐⭐ I had a wonderful experience at Jewan White Hotel Resort! From the moment I arrived, the staff was incredibly welcoming, professional, and always ready to help with a smile. The resort is beautifully maintained, with a peaceful and relaxing atmosphere that made it the perfect escape from the city. The rooms were spacious, very clean, and well-furnished with all the amenities I needed for a comfortable stay. I especially appreciated the attention to detail in the decor – elegant yet cozy. The pool area was a highlight – clean, quiet, and perfect for unwinding. Breakfast was delicious and had a good variety. Also, the location is great – close enough to reach main spots, but still secluded enough to enjoy some peace and quiet. Overall, Jewan White exceeded my expectations. I highly recommend it to anyone looking for a comfortable and relaxing getaway. Definitely planning to return! Nothing
- Dr (8/5): Nice stay, really enjoyed our short visit & totally recommend it -
- Emad (9/5): Superb - Location. stuff. View
- Kimo (7/5): It should be perfect if they provide a fast check in and took care of the beach. - Everything is great The beach was in horrible condition, and it took them an hour to check in.
- Mohamed (6/5): Pleasant -
- Amr (8/5): I recommend this hotel - Very good value for money and very family friendly Disorganized restaurants during open buffets
- Amr (9/5): Superb -
- Ahmed (10/5): Exceptional - Perfect place, excellent food, high-quality services. The beach is awesome and all the activities are great.
- Sherif (9/5): Superb -
- Ghada (9/5): Awesome - The cleanliness of the hotel, and the location The line up for the food was too long
- Mina (8/5): Very good -
- Ahmed (5/5): Passable - They need to manage the dinner better. There aren’t enough chairs 😢
- Bassem (10/5): Exceptional -
- Nihal (1/5): Poor customer service! unresponsive! - I liked nothing. I called the hotel so many times, no answer at all. Booking.com sent an email to its customer services with no answer in order to postpone my stay or return my money back. very poor customer service.
- Amin (5/5): Passable -
- Monica (10/5): Exceptional -
- Yasser (7/5): Good -
- Ali (10/5): It was amazing - Everything was nice pool beach and gardens The food was average
- Wael (8/5): Very good - The view and the room design was great, pools was clean and comfortable and the sea also was very nice Food sometimes not good not hot
- Muhammed (10/5): Wonderful - The design of the property And Big thanks to mrs. Nuha, she’s working in reception, she’s very polite, friendly and very helpful. There is no full board
- Ahmed (1/5): Bad -
- Shahira (10/5): Exceptional -
- Ahmed (10/5): Exceptional - The hotel was great and luxurious. The rooms were clean. The food was varied and good. Swimming pools were wonderful and fun. The beach was very beautiful. The staff was very friendly and helpful. Especially Mr. Khaled, the reception manager, was very professional, respectful, always smiling, and very cooperative. Mr. Mohammed at the reception was also wonderful. Everything in our stay was exceptional and we enjoyed it very much.
- Mohamed (9/5): Superb - Nice staff especially Mr Khaled Clean area and rooms Tidy place and fine swimming pools Delicious food
- George (9/5): Superb - Sea , food , pools , beach, shows High value paid
- Mohamed (3/5): Not recomended as value for price - Location was good and pools was clean The hygiene wasnt the best they have small flys around at the puffet plates at breakfast and dinner time The restaurant and staff have very slow responding The room was not ready when we have it we hade to call the housekeeping to re clean and rearrange the room for us thats waste like 2hrs since check in The restaurant staff was have very bad attitude amd feed back specially the day time staff in general they cant handle the amount of guests which all is start complains Bi the way the need to change the sweet chief his mind have mentality of sweets equally sugar only so add more and more he have no idea what the taste mean!!!
- Magdy (9/5): Good - The staff Wes very good and funny and have sense of humor N/A
- Mahmoud (10/5): Exceptional -
- Alfons (9/5): Superb - Very helpful staff ,food quality and taste are excellent
- Nermin (10/5): Exceptional -
- Amr (10/5): Exceptional -
- Farouk (10/5): Exceptional -
- Hesham (10/5): Exceptional -
- Mohamed (3/5): Poor - A Disappointing Stay Despite a Premium Location I recently stayed at a hotel on the North Coast, and while the location was undoubtedly premium, my overall experience was far from satisfactory. Firstly, accessing the hotel was quite a challenge. The road leading to the hotel was in terrible condition, with significant damage and insufficient signage, making the journey frustrating and confusing. Upon arrival, I was further disappointed by the quality of the food. It was incredibly poor, with very limited options available. The lack of variety made meals feel repetitive, and the low quality was evident in both taste and presentation. Another major inconvenience was the parking situation. The parking area is located far from the main building, which was not only inconvenient but also caused delays when requesting a club car. This added unnecessary stress to what should have been a relaxing experience. In summary, while the hotel boasts a fantastic location, the poor access, subpar food quality, and inconvenient parking arrangements significantly detract from the overall experience. I would not recommend this hotel unless significant improvements are made.
- Moataz (10/5): Exceptional -
- Essraa (1/5): Do not recommend AT ALL - The chalets were spacious and clean We came here after seeing a few bloggers talk about it online- looks like they’re paid to promote this place. The breakfast buffet was horrible limited selection and the food looked old. The location is HORRIBLE can’t get an uber to come to you as it’s in the middle of nowhere There’s no facilities at all We did not even get a warm welcome or a tour of the hotel or to let us know anything on the last day they told us there was there another branch for the aqua park as there were no facilities for kids at ours- we had to go to another hotel and pay our of our pocket for an aqua part- had they told us we wouldn’t have done so and we would’ve used the free ticket from the hotel. Poor management Poor location- would have rather stayed in hacienda white or Marassi for easy access. And if you don’t have a car it will be a nightmare to get anywhere. Doesn’t help that the hotel has a driving service quoting us £1000 for a 10 minute journey and on top of that it was meant to be a “luxury” service- it was a very normal uber. Just a shame so disappointed Poor food Limited facilities Do not recommend
- Ayman (8/5): Very good -
- Hebatallah (9/5): Exceptional - the facilities are wonderful, the pools and the beach and the staff all excellent food can have more variety yet it was excellent
- Ramy (8/5): Very good -
- Ramy (7/5): Good -
- Nora (3/5): Not recommended - The best thing was the beach.. It’s not worth the money.. the service is very bad, the stuff is not responsive to our concerns. The food is even worse. The housekeeping didn’t clean the room until 4pm and they always find an excuse that they are super busy however i stayed in other hotels in sahel that were busy too but this never happened.
- Faisal (7/5): Good - Every day when I want to go out they asked me which room and are leave us ! 9 days and 3 times every day still they need to be like the new hotels due to we are in 2024 not 1990. When the cleaner come to clean the room in first 3 daya he asked us personal questions I was strict with him on these questions and he started cleaning but not professionally and I had to be with him on all the details or he would leave the rooms without cleaning completely. When they clean the room the didn't put tissue and coffee except if I requested them and always they pot only 4 towels and they know we are more than 4 person!! Slow checkout process!! They need to take courses in four seasons to see the difference....
- Mohamed (5/5): Passable - Stuff behavior is not professional to treat eligant people Very tough, rough, uncooperative Food is limited items with not well cooked Bad quality and quantity so, when food end no refill or very delay to refill so you will be bored from waiting
- Mai (10/5): Wonderful - Excellent service and cooperation Nothing
- Hebba (7/5): Good -
- Mohamed (10/5): Exceptional - Hospitality from the team especially Mr Khalid at the front desk. The hotel is new and everything was perfect. clean and comfortable and you can relax with your family. The beach needs some work and the animation team is not at the same level as the hotel level.
- Islam (5/5): Bad experience not valu for money - Location and beach Food quality is very bad and management is not professional at all
- Amr (10/5): Exceptional -
- Hazem (9/5): Superb -
- Mohamed (5/5): Good if discounted , over priced - Swimming pool and the walks Food variety, beach service, reception respond & room facilities
- Abdullah (1/5): Bad -
- Omar (10/5): Exceptional -
- Shadi (8/5): Very good -
- Mahmoud (8/5): Very good -
- Mohamed (8/5): Nice - The hotel is very modern and all the furniture is brand new. The hotel lobby is very elegant. The Front Office team and management are very friendly and professional. The service at the breakfast is very good but the food quality and variety could be better. The cleanliness within the bedroom is ok but could be better, however the House Keeping Supervisor (Noor) was very helpful and professional.
- Mirna (7/5): Good -
- Salah (4/5): Bad room finish, inefficient use of space. inexperienced staff - last minute offer not too bad Staff checked is in a single room with our reservation being a Junior Suite. It took them a COMPLETE HOUR to fix the issue. The setup of the suite was not as described (1 king and 1 FULL bed). We based our selectoin on this FALSE information. The suite had a king bed and a TWIN bed
- Abdelmonem (10/5): Exceptional -
- Mohamed (10/5): Exceptional -
- Mostafa (10/5): Exceptional -
- Ali (10/5): Exceptional -
- Atef (8/5): The stuff in the reciption is Amazing, they are very kind and very helpful.. specially Mr. Mohammed Hussein and Mr. Khal - The location, the service, the room, the stuff
- Ahmed (8/5): Very good -
- Nasser (10/5): Awesome peaceful time for family and great value for the money. - The property is basically brand new and its layout and facilities are simply beautiful. We stayed in a 3-headroom 2-bath chalet with ocean view for a family of 6. It was perfect. The living room is spacious and the full kitchen is very handy. Furniture is almost brand new. Bedrooms are nicely furnished and one has its own bathroom and private :) The amenities and the restaurant and the breakfast buffet is also great. The beach has a a rock barrier about 1/2 a mile away so there are no worries about large waves and rip currents. Life guard is on duty full time and the water does turn aqua green when the wind is very calm :) The pools are awesome as well. We favored the beach all along until the last day where we’re supposed to leave. The water and the pool and the ambiance was so great that we decided to extend our trip one more day!! We had to pull my 4-year boy out of the kid’s area. He loved it. Mr. Osama at the front desk was so accommodating and he handled the 1-day extension with no issues whatsoever. The service, is nothing but excellent. Staff is very polite and accommodating and make you feel like you’re special. The resort itself is on its own away from traffic and busy crazy things all around but hey Alamain, Marina and Marasi and great restaurants are 10-15 minutes away and the pricing in my opinion is very reasonable for what you get. Service all around is just awesome. And oh before I forget, something it mentioned on Booking, the hotel offers free ticket and shuttle to Aqua Park at neighboring Tolip resort. It was great fun for my son and myself and our college sons. Overall, it was a great 5-day little vacation. If we didn’t have to return to Cairo to spend time with family before returning to California, we would have not left the resort!!!! :( But we may return few days if we can get away with it!! Chances are we will! Cairo is too hot these days! Nothing!
- Adel (8/5): Very good -
- Mohamed (10/5): Exceptional - -Thanks alot to Mohamed Ibraheem from the reception , he is very very supportive. -The rooms is amazing very clean. -pools are large and clean. -the food are delecious
- Mahmoud (10/5): Perfect would totally come again - Swimming pools dj and animation team
- 91 (9/5): Superb -
- Mel (7/5): Nice but boring - Customer service and cleanest It is in the middle of no where, no any kind of transportation, no alcohol is permitted, no entertainment , no shops.
- Kamal (9/5): Superb - Mr Osama was highly supportive Staff was responsive and very friendly Location is very good Well furnished and clean
- Radfan (9/5): Superb -
- Ahmed (7/5): The chalets was good but it has bad smell - Good Smelly
- A (9/5): Very Good - The hotel is brand new and very pretty. The facilities and view were excellent Team was friendly, the place was calm and clean Thanks for MR: taha, MR Moahmed Restaurant MR: Mohamed reception The beach ground is not feeling good, and the road to get there is not even finished. There are no activities also the TV has no movie to watch
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