MANTULENE Apartments - Basque Stay

Location: Mantulene, 9, San Sebastián, es

Star Rating: 8.7 Stars

Property Type: Apartments

About this Property

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• Terrace
• Lift / Elevator
• Safety deposit box
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Covered parking

Rooms Available

• Studio

  The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious studio provides air conditioning, a washing machine, a balcony with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Two-Bedroom Apartment

  This spacious apartment features 3 living rooms, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a tea and coffee maker, a dining area as well as mountain views. The unit has 4 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Studio

  The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides air conditioning, a washing machine, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Apartment with Terrace

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, a tea and coffee maker, a dining area as well as mountain views. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Maria del Carmen (9/5): Espai agradable - Ubicació, anàvem amb cotxe propi però transport públic a prop. Instal.lacions, espai agradable per família de 4. Manca d'informació. Menatge cuina justet. Sembla que el que si alguna cosa és romp no s'arregla.
• Pedro (9/5): -
• RUTH (10/5): -
• Aldecar (8/5): - La ubicación Las instrucciones parq acceder a la vivienda algo confusas
• Eva (10/5): - El apartamento es muy cómodo, amplio, limpio en una zona muy tranquila a 20 minutos del centro con autobús público. Solo una sugerencia, cambiar la ubicación porque te lleva a la casa número 9 que son casas privadas, el edificio de los apartamentos está unos 100m más adelante, pasando por la Taberna Mantulene se llega hasta la entrada del garaje.
• Javier (8/5): Ideal para familias con bebe - Las vistas son increíbles, la zona muy tranquila y a 5 min caminando tienes cafeterías y supermercados. Las habitaciones están muy bien m, muy limpias y con todo lo necesario para cocinar. Tienes parking en el mismo hotel o en la calle de enfrente Nada. Estaba todo bien, lo único que si vienes sin coche estás lejos del centro pero es lo único
• INES PILAR (9/5): - Molt tranquil i arreconat, bones vistes, instal.lacions molt noves i ben cuidades. Un poc lluny del centre i el maralàs i coixins necessiten millorar. Un maralàs de ña 2B està fet pols, te un clot ben al mig.
• Fernando (5/5): Apartamento normal. - Apartamento moderno y con buena plaza de garaje. Un poco alejado del centro, camas algo incomodas, falta algo de menaje y vimos hormigas en baño y cocina (deberían solucionarlo).
• Carlos (9/5): - la atencion de la chica de la limpieza y del bar. muy agradable.
• Luca (8/5): -
• Manuel López (10/5): - La situación, fuera de la ciudad, muy tranquila, el apartamento,amplio, el sofá incómodo, buenas vistas y con parking privado, muy bien El sofá muy incómodo. Tenía la entrada autorizada para las 13,30 tal como solicité y me dijeron, cuando llegamos la habitación estaba sucia y din hacer, tuve que llamar y después de un rato me dijeron hasta las 16h,no estaba lista, tuvimos que irnos a comer y volver a la hora, ya limpia sin problemas.
• Maria del Prado (7/5): Apartamento cómodo y limpio - Apartamento amplio y limpio con todo lo suficiente para pasar unos días. Está bastante lejos del centro pero bien comunicado con autobus. En el piso bajo hay un bar que funciona los fines de semana. No hay separación entre el ambiente de dormitorio, cama y armario, y el ambiente de salita. Con un simple biombo o una estanteria ancha se daría un poco de privacidad y sería más cómodo
• philippe (8/5): -
• D (10/5): Très bel appartement - Oui Rien
• Martin (10/5): -
• ADRIAN (10/5): -
• JOSE MARIA (10/5): -
• MONTAIGUT (9/5): Appartement confort, pratique pour se rendre au centre - Instructions pour l'arrivée claires et précises ; proximité d'un arrêt de bus pratique pour aller et revenir au centre en 20mn ; très calme ; bien équipé ; assez belle vue depuis la terrasse
• Anibal (8/5): Estadía confortable - La ubicación es alejada del centro pero es un lugar muy tranquilo Las almohadas eran muy incómodas No dejaron ni siquiera una botella de agua ni cápsulas de café de bienvenida.
• Eduardo (9/5): -
• Javier (9/5): -
• Eva (5/5): - La propreté, la luminosité et le calme Il manquait pas mal d'équipements de base dans la cuisine, la literie n'était pas confortable et mes mails sont restés sans réponse. Les indications d'arrivée moyennement claires. Heureusement que par téléphone, l'agent m'a bien aidée.
• Maurice (8/5): - Parking fermé privé sécurisé, appartement récent
• Eleftheria (10/5): Excellent stay! - Lovely modern accommodation, quite neighbourhood. Very clean, fully equipped kitchen, nice mattress, fluffy towels. Ideally for families.
• Laia (9/5): Maravillos apartamento en una zona residencial de Donosti - El alojamiento está súper nuevo. Las camas muy cómodas, el baño y la cocina totalmente equipado. Maravilloso el parking con acceso directo al apartamento con el ascensor Todo muy limpio, impoluto! Está lejos del centro pero hay un supermercado al lado al que puedes ir a hacer la compra pero es una zona totalmente residencial. Hay autobuses que te comunican con el centro
• CHARLOTTE (9/5): -
• mjarizap (9/5): - La tranquilidad de la zona
• Carmen (10/5): Wonderful apartment when visiting San Sebastián, Spain! - Our studio was large with a comfortable bed and pillows. The kitchen had all we needed to prepare a meal, it also had a dishwater and washing machine. Bathroom was large with nice shower heads. Building was clean and has a small restaurant that only opens Friday - Sunday. Air conditioner was turned off because time of year but the studio was cool and didn’t need it. Heating is available but not needed. The indoor garage was nice and very secured. We enjoyed our stay and will be back! ❤️ Had a problem finding the safe box for apartment key but found it in the garage near entrance to the building.
• Steven (9/5): San Sebastián apartment - We were allowed to check in a little early, parking was very easy and secure with a lift from the garage to the rooms. The apartment was small but well appointed, everything felt new. there is a supermarket across the road, the bus stop is on the corner at the end of the road It wasn't very practical to get into town, but ok once we found the bus stop
• Ines (10/5): Moderno y tranquilo - Apartamento muy completo, amplio, moderno, cuidado y muy cómodo para 4 personas. Tiene bonitas vistas a la montaña. Fácil acceso con parquing incluido. Tiene los utensilios necesarios para cocinar , cafetera Nespresso, mielita,, tostadora, lavaplatos, microondas, horno y lavadora. Tiene una cama de matrimonio de 2 m, ultra comida y un sofá cama con colchón muy cómodo. Ubicación muy alta de la ciudad, muy tranquila y silenciosa. En el mismo edificio hay un restaurante. El personal contesta muy rápido y atendieron positivamente nuestra petición. Hay un restaurante Asador a 2 min caminando que se come muy bien. Dos líneas de autobús que llegan al centro y tren a 20 minutos caminando. Ubicación a 45 min caminando al centro ( a pesar que ya lo sabíamos ) , pero el paseo es lindo, ameno y agradable con varias rutas. Una más por el interior pasando por parques y otra bordeando la costa con vistas panorámicas cuando llegas a la concha.
• Andrea (10/5): -
• Oliveras (10/5): Magnífica opción a 8 minutos del centro - la limpieza, el servicio de parking y el bar/restaurante para comer algo
• Cecilia (8/5): Bien - Las más nstalaciones Muy lejos de la zona céntrica
• Daniel Alberto (9/5): -
• Yan Jie (8/5): -
• CHRISTELLE (10/5): - L'emplacement et le confort Le parking
• jaapjan (8/5): -
• Olaf (10/5): -
• Grégory (5/5): Très moyen - Le studio est bien équipé et pourrait être confortable. Aucune communication avec l'hôte, qui ne répond pas aux messages. Aucune instruction reçue après le check-in en ligne. Adresse très excentrée (bus ou taxi obligatoire surtout pour revenir du centre vue la montée) et très difficile à trouver. Personne à l'arrivée (19h) et aucune réponse de l'hôte. Heureusement, aide du personnel du bar, très sympathique, qui nous obtiendra les clés (le bar ferme à 22 ou 23h, heureusement que nous sommes arrivés tôt...), mais nous avons perdu plus d'une heure. Pas de chauffage, nous avons eu froid les deux nuits. Aucune réponse de l'hôte à ce sujet. Seul message reçu : nous dire le lendemain que le code Wifi est dans l'ascenseur, que nous n'avions pas pris. Enfin, alarme incendie en pleine nuit la 2ème nuit et d'après une locataire, ce n'est pas la première fois.
• Erich (9/5): - Geniale Aussicht über Panoramafenster
• Alessandra (9/5): -
• Barbara (8/5): Overall good. - Comfortable. Clean. Too far from the city center. It’s a perfect place if you just want to chill out and to plans to frequent t the city. Otherwise, is 350 meters to the bus stop and 30 minutes bus ride to the city center.
• Marina (8/5): Tranquila - La comodidad del depto y equipamiento La atención recibida al llegar, el primer joven q nos atendió no nos orientó debidamente cómo debíamos ingresar al edificio. Perdimos más de una hora en poder ingresar al departamento
• ANGEL (7/5): - La comodidad del apartamento No conseguí contactar con nadie de la organización para realizar el check out, no contestaron a mi correo, dejé las tarjetas en el buzón asignado para la entrada y sigo sin recibir noticias
• Alexandra (9/5): Sehr schönes Apartment - Sauberes, modernes, ruhiges Apartment mit guter Aufteilung. Tiefgarage mit Zugang zur Wohnung sehr gut. Balkon und Ausblick sehr schön. Null Kommunikation mit dem Vermieter. Wir hatten keine Probleme, daher war es für unseren kurzen Aufenthalt ok. Auf eine gestellte Frage kam keinerlei Antwort. Dürftige Ausstattung der Küche. Kochen wäre problematisch, da anscheinend hochsensible Rauchmelder. Klimaanlage bläst bei Heizmodus eiskalt.
• Raffaella (8/5): - Posizione periferica, ma ben servita dai mezzi pubblici. Appartamento nuovo, comodo, pulito. I letti tuttavia sono nel medesimo ambiente e questo può comportare scarsa privacy. Ideale per una coppia o per una famiglia, ma non per amici. Difficile trovare l'ubicazione dell'edificio. Inoltre, le indicazioni per il ritiro delle chiavi sono arrivate solo parzialmente (senza l'aiuto della cameriera del bar presente nella struttura non sarei mai entrata in appartamento). I numeri telefonici forniti per contattare i gestori della struttura non sono stati utili. Alla chiamata rispondeva una segreteria telefonica con richiesta di lasciare un messaggio per essere richiamati entro 24 h. Nonostante il messaggio in cui chiedevo aiuto per entrare, nessuno mi ha mai richiamata. Mi sono dovuta arrangiare molto a fatica.
• Andreas (9/5): -
• Milan (9/5): -
• Mihnea (10/5): Great stay, friendly staff - Great apartment, very nice view
• Lucia (7/5): - La ubicación
• Analy (9/5): -
• Carole (9/5): Great base for exploring San Sebastián! - Great location - buses run regular into centre and easy to get taxi back at €12. fantastic shower, lovely towels, comfy beds and great underground parking for large vehicle Could do with some extra clothes hangers as there for 3 days and not enough and some broken. No wine glasses or chopping board and only one sharp knife
• francesco (9/5): - Eccellente sistemazione , pulita, nuova in una zona residenziale, piu o meno facile da trovare se si seguono le istruzioni visive consigliata per chi arriva in macchina altrimenti e' un po complicato raggiungere il centro sncge se vi è una fermata di autobus vicina
• Maikel (9/5): Quiet and relaxing apartment. - The appartement was excellent. The information received was adequate but limited. No information was available about public transportation, local restaurants and supermarkets. The kitchen equipment was basic.
• Margarida (8/5): - O apartamento é bastante bonito e novo. Falta-lhe alguns utensílios na cozinha. Deixam máquina de café mas não deixam o café para a primeira noite.
• Renate (8/5): -
• Losalvi (10/5): - El apartamento está muy bien, con todo lo necesario, tranquilo y con parking. Las indicaciones para llegar al apartamento un poco complicadas, pero al final llegamos bien 😅
• Erika (8/5): -
• Andreas (8/5): Modernes Appartement in ruhiger Wohnlage - Gute, sehr ruhige Wohnlage im Grünen. Moderne Wohnung, großzügige Raumverhältnisse. Tiefgarage eingeschlossen. Großzügiges Innenbad, moderne Dusche. Schöner Balkon. Vor Ort keine weitere Info zum Appartement, insbesondere auch keine Info zur Müllentsorgung. Kontakttel. Nr. bei Anreise nicht verfügbar, nur für abs. "Notfälle" gem. automat. Ansage. Küchenausstattung für Selbstversorger spartanisch (z.B. kein Müllbeutel, nur 1 Spülmaschinentab für 3 Tage, kein Schneidebrett). Ein kleiner Tisch auf dem Balkon wäre sinnvoll.
• A (7/5): Prima - De locatie was geweldig, goede parkeergelegenheid en het appartement was schoon. Hele fijne plek als je in de rust wilt verblijven maar binnen korte tijd in het centrum en het strand wilt kunnen zijn. Ruime kamer. Voor de prijs is het een heel basic appartement. Niets luxe of extra's aan, prijs kwaliteit daardoor niet in verhouding. Ook in het zitgedeelte is het een bank voor 3 personen terwijl het appartement voor 4 a 5 personen wordt aangeboden.
• Bozena (9/5): - Nice apartment, very clean and spacious, everything new, parking place underground. There were no utensils to clean a bit and side lamps to make it a bit cozy, but for the rest, nice place.
• Fátima (5/5): - Buena ubicación Edificio solitario, no había personal para atenderte, la cafetería y los servicios están cerrados. Da la sensación de que está en decadencia..Está limpio y nuevo.
• Tania (10/5): -
• JORGE LUIS (10/5): -
• Paolo (10/5): - Tutto, super moderno, bellissima vista nel verde di San Sebastiàn. Nulla.
• Shuntaro (7/5): If the basic service was there with responsive staffs, this property could be much better - Modern, spacious, nice view, and quiet. The staff was not responsive to our questions and requests for refills of essential items, such as shampoo, dishwasher soaps, and soaps. For the price, we would have liked to have coffee capsules which are needed to use the Delonghi coffee machine. Without the capsules, the machine is useless…. The card key would not get us in the property from the main entrance, so we had to come in from the garage for which we had the codes. We wonder when the common cafe area is open. It wasn’t open during the busiest times in August.
• Laura (5/5): - Era muy bonito, todo renovado y en su mayoría muy limpio Olía mucho a tabaco en la habitación y faltaba preparar un sofá cama, avisamos por llamada y mensaje y no nos atendieron
• JBusto (10/5): - Buena conexión de transporte público Apartamento bien cuidado
• Alexs784 (7/5): Good - Kitchen Private and secure parking Price, quite expensive (although San Sebastian is expensive in general) Location, quite far from the center, you need a car or public transport. With a bike is possible but be prepared for steep hills and thus some sweating.
• Koen (9/5): Superb - Contemporary, clean, parking available, access well communicated Quality of the mattresses was very mediocre and not up to the standard of the rest of the appartement
• Fatima (8/5): A quiet and remote retreat. - Spacious and clean Coffee maker without coffee capsules. No tea bags. No iron in the studio.
• Mikael (9/5): Very nice and clean apartment close to the city center and beaches. - Very nice apartment in a quiet neighbourhood. Only a few minutes away by car from city center and beaches. Clean and fresh and a smooth check-in via card box. Free big garage although limited to 1.95m high cars. Very limited kitchen equipment for five persons.
• Kathryn (9/5): Superb - The view, very spacious and modern. And the air con as it was 34 degrees when we were there. No staff, but entry to the apartment and parking worked fine. Only that the taverna below wasn't open. Not peak season.
• Eugene (8/5): We enjoyed our stay and would recommend. - Comfortable self contained apartment with parking. Good location. No condiments.
• Steve (10/5): Great apartment - Clean, modern, relaxed, great terrace with Mountain View. Taxi and buses reasonably priced to get into centre Only one bathroom which was a problem when we all wanted to go out together
• Mike (10/5): Exceptional - Clear instructions
• David (9/5): Lovely apartment with parking, convenient for San Sebastián - New, clean apartment with secure, free parking in a pleasant area of San Sebastián. Easy access to the city centre by bus (pay on the bus). Supermarket nearby. Minor changes would make the property perfect- more crockery and cutlery, alternative pillows (the one bolster was very hard) and bedside lights.
• Stanislav (10/5): Magnificent views - Brand new and spacious apartment with fantastic views. Everything was clean. Parking space in the garage included. The host is responsive. We enjoyed our stay 100%
• Isabel (9/5): Superb -
• Jonathan (10/5): Exceptional - Modern, very bright with huge windows overlooking the countryside, very clean, complimentary parking in the underground, good value for money.
• Andrei (2/5): A stressful and poorly managed stay that overshadowed any potential the property might have had. - While the property itself had potential, the experience was overshadowed by poor management. The apartment was spacious, but this was irrelevant due to the stress caused by the disorganization. Additionally, the location seemed convenient, but arriving late at night with no proper access made it impossible to appreciate. Check-In Disaster: The key was missing from the safe box, and the emergency line was difficult to reach. We were directed to multiple apartments, two of which were already occupied, causing embarrassment and confusion. Unprepared Apartment: The final apartment we were sent to lacked essential bedding and towels, forcing us to sleep in our clothes on the first night. Lack of Support: Booking.com and the property management failed to provide adequate assistance during a critical situation, leaving us to resolve issues on our own late at night. Overall, the property’s potential was completely undermined by mismanagement and poor customer service.
• Jing (8/5): Very good - Wonderful view. Good size apartment. Good neighbourhood. New or very well maintained facilities. The towels can look whiter. We messaged the host that there was no more shower gel. Not answered. Not replenished.
• Expat (9/5): Apartment with nice views - Good sized 2-bedroom apartment with nice views. The apartment was very clean and offers free parking. Everything we needed for checking in, inclusding where to find the keycard, parking gate code, etc was provided via email the day prior. They also provided a welcome pack which contained a dish sponge, towel and one sachet of laundry detergent since the unit came with a washer. Overall, it was good value for money, though its a bit far from Old Town. It would have been nice to have more than 1 pillow per person. Also, I suggest you add a lamp or a night light. The lights in the apartment were too bright.
• Grainne (10/5): Exceptional -
• Joanne (10/5): Exceptionally clean, lovely large apartment and great value for money! - Excellent value and the cleanest apartment I have ever stayed in. We loved this apartment!! It was great for us having free parking and being on the outskirts as we wanted to drive to Bilbao and other places, so this location was perfect. It was just a few minutes drive into San Sebastián too. It would have been nice to have an iron and the opening times of the bar/restaurant downstairs as she said she wasn’t serving food when we went down there. These are very minor though, we loved the apartment.
• Francisco (10/5): Exceptional -
• Margarida (8/5): Very good - Good location for us, 9 min driving to the hospital. Garage with inside parking included which was great since it was raining. Fully equiped kitchen. New building, new apartment, very spacious, very calm. No hot water on the first day but they quickly fixed it. Also, apparently hot AC only works from late october onwards, which we found uncomfortable because it was pretty cold outside and it would have been much better with a little heating. Also, the bed made on the sofa-bed didn't have a duvet on, I had to put it on myself... There was no hand soap, and only shower gel was available.
• Janet (7/5): Good - Nice studio. Good underground parking. Lack of information. Paper towel instead of tea towels for drying dishes. We were there for 2 weeks and had to contact them on 8th day as they had not changed our bed linen or towels after our first week, which was very bad service. No ironing facilities as stated on booking details.
• Keith (8/5): Not a bad choice. - Positives: • Clear instructions: Easy to locate the apartment and navigate the building. Parking is flexible within the garage, though I had to ask for confirmation. • Convenient transportation: We used the dBus to get into town, with routes 19 or 31 taking 10-15 minutes. The return trip is only on the 31, as the 19 leaves you with a longer walk. • Affordable bus fares: Single journey is €1.85, but with the San Sebastián Card, it’s €1.50 per ride, and you get six journeys for €9 along with additional discounts. • Helpful app: The Citymapper app was very useful for checking bus schedules. • Walkability: On Sunday, we walked 25 minutes to the beach following the 31 bus route. Look out for a viewpoint on the left near the bottom, which leads to a set of steps down to the beach. • Nearby grocery store: BM supermarket is nearby and well-stocked for groceries. • WiFi: Good, reliable connection. • Quiet neighborhood: The area is peaceful and free from noise. • Comfortable amenities: The bed was comfortable, and the shower worked well. The Nespresso machine was a nice touch, although we had to bring our own. • Limited kitchenware: There was a lack of cutlery and crockery, and surprisingly, no plug in the kitchen sink. • Old towels: The towels provided seemed very worn, potentially as old as 20 years. • Few power outlets: Not enough sockets for convenience. • Odd TV placement: The TV is mounted in an awkward position on the wall. • Heating issue: In mid-September, it can get chilly, but the a/c heating system is only functional starting in mid-October. Overall, the apartment is well-located with good public transport and a peaceful atmosphere, but the small inconveniences in kitchen supplies and outdated amenities like towels and the heating system were a bit disappointing.
• Elizabeth (8/5): Beautiful views from the apartment but a bit far out and kitchen lacking some equipment - Nice views, good size apartment and reasonable walking distance to the beach. Location was a bit residential, and there was a few items lacking in the kitchen that made cooking less easy, like no sharp chopping knives, no cheese grater, etc
• Nelly (3/5): Awful customer service - The property offers free parking and strong Wi-Fi. There's also a washing machine available. There's a café downstairs available for a quick bite. Checking-in was easy, but checking-out of the property was a disaster. We had a comfortable time here, until we arrived back home. We were accused by the hotel of not having checked out; they claimed we were still inside the hotel, days after checkout. Absurd. I've never received such a ridiculous accusation from any holiday rental in 20+ years of travelling the world. I received multiple messages and phone calls from Basque Stay, asking me why I was still in the property. They ignored my replies, in which I explained that we did check out at the agreed time. I then contacted Booking, the platform where we booked our stay, who apologized a million times for the inconvenience. Thankfully, Booking resolved the issue quickly. On top of it all, I never even received an apology from Basque Stay. Absolutely disgraceful. Apart from that; there's some ventilation system that makes a ton of noise which randomly turns on and off. The fridge also makes a lot of noise (so we turned it off). There are no bedside lamps, just the big lights.
• Mary (8/5): Very good - Spotless modern apartments, excellent facilities. Quite residential neighborhood. Very safe. 25 minute walk into town, all downhill 😄. Well serviced by BU11 and no 19 for return journey uphill 😄. No communication with anyone at apartment. No details of locality, shops, buses etc provided. Extremely impersonal.
• Stefano (7/5): Good - The flat is confortable and new, very functional, everthing works perfectly. Very useful the garage if you have a rented car. Experience inconsistent under human level, no one to speak to, even to ask simple questions or suggestions about the area. There's a bar on floor 0, but it's closed until 6.30 pm, it's not even available for breakfast in the morning and the place is in a residential area with not many facilities very close. Besides, according to the web page, I thought there would have been a living room with a sofa bed AND a bedroom, separate. Instead there is only a big room with everything. Since it wasn't so clear when I made the reservation I asked a question, but got no answer.
• Gialias (9/5): Superb - The room was really nice and as we expected.
• Michael (5/5): Miss representation of the apartment - Very clean accommodation. Good location, 20 minutes walk to San Sebastian or 5 minute walk to a bus stop. The description of the apartment which we booked was not true and resulted in disappointment. We had booked a one bedroom apartment (separate bedroom as per description), what we got was a studio. When we complained to the apartment management company we were told that it is a booking.com problem as all the apartments have the same layout. The sofa is underneath the TV, so the TV cannot be watched unless you go to bed.
• Linda (1/5): Strongly discourage renting this - Worst experience with booking.com. We rented an apartment described on booking.com “with a separate bedroom”, for good reason. We travel with two teenagers and all need a bit of privacy. Instead, we got access (no personal contact with the host) to a studio apartment. The host could only be reached through the staff member at the bar downstairs, direct phone calls were not picked up. In other words, if you are in an emergency, do not expect the host to help you out (other reviews confirm this). The host took 0 responsibility for the text on booking.com and noted we should contact booking.com. In other words: the host is happy to collect money for a DECEPTIVE description on booking.com, with guests expecting a 1-bedroom apartment and instead renting out a studio apartment. This apartment also is too small for four persons, and while on the first look it seems well equipped, it lacks items such as toiletries and a kettle. It also does not have any hooks in the bathroom, and the lighting in the entire apartment is horrid. The apartment therefore might be suitable for a party of 2, but do not expect a romantic evening meal.
• Jenine (9/5): Fantastic stay. - The lady in the bar below was one of the most helpful and kindest people I met in Spain, a real asset. She helped me find the keys and showed my how to get around easily. Apartment was modern, clean and spacious, it had everything you needed and more. There was a good size balcony and you had a smart tv. There is a bar downstairs but it is quiet and does nice food and drink, reasonably priced. The bus stop was a 5 minute walk from the apartment and there were several to choose from. It is a 35 minute walk down hill to La Concha beach and Onderetta beach and in a car it is around a five minute drive. Across the road from the bus stop was the supermarket, open from 09.30 - 21.30. The location was peaceful and safe. The views are nice from the apartments, I sadly had one on the other side, which is not as nice but still pleasant. I think it would be nice to be provided with shampoo and conditioner - just a thought. Again, it would be helpful if there was information on transportation - taxi numbers, bus routes, where to get the bus- in the apartment. Maybe some information on what to do and where.
• Emmanouil (9/5): Very nice. - The area is very quiet and has some fine buildings around. The room was spacious and had everything you need for a short stay. The staff didn’t speak any English. The towels were not of a good quality.
• Salem (10/5): Exceptional - Had everything you need incl. a parking and a bar/Restaurant.
• Emma (8/5): Very good. - Very spacious, clean and comfortable. A kettle would be good but apart from that it was great.

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