BeachView Surfers 2BD Apartment Lux

Location: 9 Ferny Avenue, Gold Coast, au

Star Rating: 4.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Air conditioning
• Swimming pool
• Terrace
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Swimming nearby
• Beach toys

Rooms Available

• Two-Bedroom Apartment

  The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

Guest Reviews

• Jess (2/5): Yuck! Dirty, not pleasant at all, staff there is no and no reception and no communication - It was in a great location for what we where there to do It was dirty! I spent 1.5 hrs when I fist arrived cleaning the apartment so my family could stay. The oven was gross and the air fryer. There was no team and coffee. The dining room table and coffee table had stick residue and food all over them. The lounge had food all over it. The washing machine and dryer were both full with washing. The utensils in the draw were all dirty. Hand prints on all the glass and minors and hair all through the bath room. There was cob webs all though the master bed room. And the blinds were broken. It’s been nearly 2 weeks and my bond still hasn’t been returned or the 1 nights accommodation they said the would pay back.
• George (1/5): DONT TRUST THIS ONE - The view No room service stayed there for 9 nights in total and was told twice that room service would come and clean the bed sheets no one showed up. I cancelled one day early and never asked for a refund and never paid my deposit back aking for it for now for 3 weeks, and now im been ignored.
• Stacy (1/5): Scammed - The apartments were filthy. Rubbish left in the freezer, rust all over the bathroom, furniture was broken and no wifi. No assistance with these and the bonds have not been refunded
• Shane (1/5): - Close to cavil Hole in the wall, smoke alarm in the bedside draw holes & stains on lounge , beds covered in stains & old & torn mattress & terrible to sleep on , missing nob on stove Half the lights were not working & the power tripped out , place was dirty the list goes on we have Pictures & more & We still 2 weeks after dont have bond back or hair straighter or drier witch Jonathan sent a pick in hands he only needs to take to the security office but keeps making excuses DONT WASTE YOUR HOLIDAY HEAR ITS UPSETTING
• Guest (8/5): - The fact the 200$ bond still hasn't been transferred after departure
• Rawiri (5/5): Passable -
• Kiya (10/5): Exceptional -
• Pinnell (6/5): Pleasant -
• Phillip (3/5): Poor -
• Andrew (10/5): Exceptional -
• Vanessa (4/5): Disappointing - Location was great Room wasn't clean there was a sheet scrolled up in the cupboard and it's not a 2 bedroom as such the 2nd room is where the dining room table would be .
• Ash (1/5): What a complete scam! - The location Where do I even start.... first and foremost, the Apartment we booked and paid for online is not the apartment we checked into and it applies to more than just the decor and furnishings not marrying up. We booked and paid for a 2 bedroom apartment of which there was the specified option in regards to bed configuration of either one Queen bed in one bedroom and one double bed in the 2nd bedroom, or one double bed in one bedroom and 2 single beds in the 2nd bedroom. We specifically selected the first option, that being 2 bedrooms, one with a queen bed and the 2nd bedroom with a double bed, yet what we received is a 1 bedroom with one double bed, and an open study area adjacent to the entry to the apartment entry door which is certainly not what could ever be considered a 2nd bedroom. As such, why were we charged for a 2 bedroom unit which is clearly only a one bedroom. I specifically requested the number of bedrooms and the particular layout to suit our children whom are in their late teens and early 20s children. Not to.mention mouldy wet laundr we found in washing machine. No complainentary. toiletries or complimentary condiments the bath was black around waterline and grime and mould in around the fittings the fridge and freezer had food scraps left that wasn't your food grade inspections but just messy and lazy house keeping for a property of its calibre or so we thought. The list goes on with unvaccumed floors which was visible upon first entry.. This totally unacceptable as I had my you g sons with me and needed a suitable apartment. This experience has left me with a sincere jaded opinion on Booking.com and their affiliates. It's now twice that the booing.com company has let me down in a massive way. I understand not all places are going to ve as good as others although fir the amount of money and time it took to enter the premises only to be told that an un advertised $200 bond was required despite asking the owner if needed only to be told no.
• Kylie (1/5): Extremely bad. We had to leave They won’t give us our money back when they agreed too - We got mucked around from the start. Then they changed complete location after we had paid for parking. That’s didn’t come with the room. Arrived at second location. Not the accommodation we had booked. The room was very Dirty. Bed had hair in it. Bathroom was Dirty. Dirty sheets in the wardrobe. Washing machine was going. Dryer was going. Bathroom smelt like urine . Soap scum on the tiles. Hair in the bathroom sinks. Food in the freezer.
• Taimieka (10/5): Fabulous, would book again - Great location! Very clean and simple layout. Bathroom was elite. Finding the room was a little difficult but we made it in the end
• Anju (1/5): A total scam - The worst stay I ever had in my life. I had an extremely disappointing experience with this apartment. Upon arrival, the unit was in a filthy and unacceptable condition. The power socket was exposed, which posed a serious safety risk. There were visible stains on the couch and mattress, the TV was not functioning, and one of the blinds had fallen down while others were jammed. The linen had clearly not been changed, and many of the furnishings and fittings were damaged or poorly maintained. This property was nothing like what was advertised. It felt like a complete scam, and to make matters worse, the bond was never returned. I strongly urge others not to book this apartment. It should be removed from all booking platforms to prevent others from having a similar experience I had an extremely disappointing experience with this apartment. Upon arrival, the unit was in a filthy and unacceptable condition. The power socket was exposed, which posed a serious safety risk. There were visible stains on the couch and mattress, the TV was not functioning, and one of the blinds had fallen down while others were jammed. The linen had clearly not been changed, and many of the furnishings and fittings were damaged or poorly maintained. This property was nothing like what was advertised. It felt like a complete scam, and to make matters worse, the bond was never returned. I strongly urge others not to book this apartment. It should be removed from all booking platforms to prevent others from having a similar experience
• Cadeyrn (1/5): Bad - Nothing The room was dirty Clothing left in the dryer Towels had holes in them The fridge smelt like it had rotten fish in it and also dirty. Despite numerous attempts The host has stop answering calls or responding to messages to have my bond return even afte 6 weeks. DO NOT BOOK THIS ACCOMMODATION
• Brayden (1/5): Bad - Nothing Nothing was clean at all
• Noemi (1/5): Awful. Already expensive plus didn’t return deposit. - Location Everything. Dirty undies left in laundry tub, not a true 2 bedroom, 2 beds were shoved in the entry foyer area. Didn’t return my security deposit on exit. After several attempts they say yes they will refund then just ignore me and we left the place cleaner than when we got it.
• Tana (10/5): Exceptional -
• David (1/5): Scammer - Nothing big scammer Avoid….. avoid…. The bond will never get paid back, the apartment isn’t what you see in the photos, big scammer
• Emma (3/5): Poor - Nothing it was shit and the service was even shitter Everything it wasn't safe for my child who got glass in their foot on arrival due to poor cleaning from poor cleaning. Doors didn't lock to the balcony so didn't feel safe for my child and so dirty
• Aiden (1/5): Bad -
• William (1/5): Bad - Property was dirty
• Hapsiah (1/5): We book this hotel but someone call us to make changes Hotel. Asking deposit and no refund until now - We book this hotel but someone call us to make changes Hotel.
• Natalie (10/5): would definitely stay here again - i loved how close this property was to everything and also this apartment was very spacious and clean there was nothing not to like
• Counsel (10/5): Beachview 2brm Appartment - The mini kitchen and spa bath I liked Nothing
• Shadi (5/5): Passable -
• Lisa (10/5): Exceptional - The location and the ocean views were amazing The fact that the apartment wasn’t as clean
• Phill (1/5): After booking the apartment I was sent a text stating the apartment I booked was not available and t - After booking the apartment I was sent a text stating the apartment I booked was not available and they offered a different apartment in place 6 kilometres away. Terrible offer we are still waiting for a refund. After booking the apartment I was sent a text stating the apartment I booked was not available and they offered a different apartment in place 6 kilometres away. Terrible offer we are still waiting for a refund.
• Tika (1/5): Bad -
• Alberto (10/5): Excellent - I’ll be booking with them again Very easy to deal with
• Trin (1/5): Bad -
• Wani (10/5): Exceptional -
• David (1/5): Non existent - They cancelled the booking, promised a refund then have ignored my requests to be refunded since The property cancelled on the day due to maintenance. Ultimately this happens so I wasn't upset with them for cancelling. They have subsequently after offering a refund, ignored over 6 attempts to contact them to arrange a refund. Really poor - I would avoid booking as I feel I've been scammed
• Smit (1/5): Bad - we still have not received our deposit back and no correspondence back from property or bookings.com
• Julienne (4/5): Not 2bedrooms - It's was clean tidy nice little apartment Great location Property is not two bedrooms, we had two couple and one couple had no privacy as it was just two single beds in a space as you walk into the apartment.
• Malcolm (1/5): Never was able to stay and haven’t been issued the refund I was told I was supposed to receive - Never got to stay at the property received a message from one of the managers saying that I wasn’t able to stay in the property
• Adam (10/5): Exceptional -
• Deanna (1/5): FAR ALK DID THEY CLEAN IT - The view was lovely We arrived at the room to find the washing machine filled with wet laundry and the dryer completely loaded with damp laundry. Despite paying $359 for a pleasant stay with my sisters, I was forced to do laundry during my visit. I contacted the property management to request a late checkout and inquire about the laundry situation. There was no response about the washing, just the check out. The response I received was dismissive, stating that it was Sunday and the linen would not be collected until Monday. I suggested that the laundry could have been stored in a linen bag in a storeroom. The following morning, I spoke with the property manager again to express my concerns about the cleanliness of the room, including a dirty sink with mould and dust near the laundry area. I questioned whether the cost of the stay was justified given these issues. The response I received was dismissive, stating that it was Sunday and the linen would not be collected until Monday. I suggested that the laundry could have been stored in a linen bag in a storeroom Shortly after, a young woman arrived at the door to collect the keys. When I asked her about the laundry, she ignored me. I informed her that I had been granted a late checkout until 11:30 AM. and asked her to return at that time. Approximately 20 minutes later, the young woman returned with another young woman and a security guard. The security guard requested to see my checkout confirmation on Booking.com. I showed him the message where I had requested a late checkout and the specified checkout time. I'm tired of justifying myself, so I closed the door until 11.30, then opened the doors right on the dotted time.
• Deepa (2/5): Very poor - On our arrival no wifi connection, had to call multiple times and text however no wifi was provided on the first day . Bed sheets had stains and hair all over / notified host only to be told office is closed and someone will be out tomorrow to change . Again notified them and requested them to change the bedsheets a tidy up while we were out / we were told it would be done within an hour but no action was taken whatsoever . I have clearly told them I bought mu own sheets for the first night as their one was very dirty and looked like it was not change since the bed has been used last but I stripped the bed while we were out so they could give us a clean one but nothing was done about this .
• Emmett (1/5): DO NOT BOOK!! SCAMER!!DO NOT BOOK!!!! - NOTHING!! THE HOST TOOK MY MONEY DIDN'T LET ME STAY, WAS A DIFFERENT HOTEL TO WHAT U BOOKED, AND BOOKING.COM DID ABSOLUTELY NOTHING TO HELP ME! THE HOST WAS RUDE, WANTED ME TO PAY ID HIS PERSONAL BANK A DEPOSIT THAT WAS NOT SPECIFIED ON THE LISTING, THEN IGNORED EVERY ATTEMPT TO CONTACT HIM WHEN I REALISED BOOKING.COM WERE JUST AS HOPELESS AS HE WAS .
• Jisung (1/5): Extremely Disappointing and Unhygienic Stay – Avoid at All Costs - I recently stayed at this property, and it was by far the worst experience I’ve ever had in any accommodation. From the moment we arrived, the room was in a very poor and unclean condition. The hygiene standards were shocking—there was visible dirt in the corners, the bathroom was filthy, and the bedding seemed like it hadn’t been changed or cleaned properly. We were initially informed that our original booking had a power issue, and we were relocated to an alternative room. However, the alternative room was not only uncomfortable but borderline inhabitable. The air conditioning and heating system didn’t work, leaving us sweating during the day and freezing at night. The bed mattress was sagging in the middle, which caused severe back pain. The curtains were torn and hanging off the rod, so they couldn’t block out the sunlight in the morning. The condition of the electric kettle and microwave was appalling—they were filthy and clearly hadn’t been cleaned. Additionally, the facilities advertised with the original booking, such as a swimming pool, were completely missing. I reached out to the management, and while they did provide a substitute room, it didn’t improve our stay. Unfortunately, we were stuck as finding another place last minute was not an option, but this place was a nightmare. I wouldn’t recommend this place to anyone, and I believe a partial refund would be the least they could offer for such an awful experience.
• Gill (5/5): I did not stay in this hotel . It doest not exist. Photos were fake. Insted i was provided another - I booked this apartment after watching these photos but This property doest not exist, these photos from mantra on the cove at surfers .we were transferred to another average apartment before the check in over the text msg from someone.He told us washing machine leaking in that apartment i booked . But it appears to be this hotel doest not exist and photos were fake. We were asked to take another hotel by the text msg or cancel if i dont like but booking was non refundable. I was forced to take the alternative he provided. I was asked to transfer the bond via pay id to his registered phone no. . Key pick up location was 2 km from the hotel . It was relly bad experience with the family. It was a total scam .not worth it Booking com needs to verify the property before advertising. This property does not exist. Someone managed this from his cell phone. It would be alarming when you have personal phone no on the advertising not the hotel ‘s real phone no. I was asked to send my photo id and bond over the text msg. Which did not felt safe way to do it.
• Melissa (1/5): Location was perfect but hosts is not so good with responding, pop corn all under the couch in the lounge room, towels i - Location was perfect Not clean Thought it was a 2 bedroom apartment but it wasn’t Tried contacting property manager for my bond and asked questions during our stay with no reply. Tried calling after check out as well and got the same reply of he’s on the other line and to txt through. Txt him and still no reply
• Laighney (1/5): Feel robbed - Absolutely nothing it’s not a two bedroom apartment scammers Still haven’t paid back my bond money and they’re blaming it on PayPal
• Bijaya (10/5): It was luxurious - Every thing Nothing
• Ecb (10/5): Exceptional -
• Dee (5/5): Good - Location Owned by individual people
• Justin (9/5): Great night away with friends. thanks for having us. -
• Benjamin (4/5): Disappointing -
• Clint (1/5): Rubbish - Booked this room, and after reaching out to the host twice (first was 2 days in advance), i was told hours before check in on the day the booking was cancelled! Will never book with this host ever again, totally unprofessional, book at your own risk!

Photos