Finca Serena Mallorca, Small Luxury Hotels

Name: Finca Serena Mallorca, Small Luxury Hotels
Address: Carretera Pina-Montuïri KM 3, Montuiri, es

Location: Carretera Pina-Montuïri KM 3, Montuiri, es

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Indulge in the ultimate comfort and style at Finca Serena Mallorca, Small Luxury Hotels. The air-conditioned rooms are elegantly furnished with modern amenities such as a coffee machine, minibar, and flat-screen TV, ensuring a relaxing stay for all guests.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's spa center, sauna, and hammam. Take a leisurely swim in the seasonal outdoor pool or enjoy a peaceful moment in the garden. With a terrace offering stunning views, find your inner peace at this serene retreat.

Convenient Services
Experience top-notch hospitality with 24-hour front desk assistance, airport transfers, and room service. Stay connected with free WiFi throughout the property and explore nearby attractions like Son Vida Golf and Palma Convention Centre easily from this prime location.

Book your stay at Finca Serena Mallorca, Small Luxury Hotels for a truly unforgettable experience.

Important Information

For reservations of 5 or more rooms, or with an amount greater than €10,000, we will contact you to confirm the applicable cancelation policy and special deposit requirements.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Sauna
Massage services
Packed lunches
Currency exchange
Solarium
Hammam
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Allergy-free room
Adult only
Public Bath
Outdoor furniture
Coffee Shop on site
Fruits
Steam room
Beauty Services
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Invoice provided
Smoke alarms
Key access
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Security alarm
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Health or beauty spa nearby
Swimming nearby
Bicycle-friendly property
Electric bicycle charging station
Charcoal grill
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Large Double Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
King Room with Garden View

The double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Suite with Private Pool

This suite features a pool with a view. The spacious suite features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Private pool
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Infinity pool
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Junior Suite

This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Superior Suite

This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Suite with Terrace

This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Deluxe Suite

This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Deluxe King Room

The spacious double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Junior Suite with Garden View

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Suite with Garden View

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite offers a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser
Suite with Terrace

This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Hand sanitiser

Guest Reviews

David (10/5): -
Benoit (10/5): -
Franziska-Felicitas (10/5): - The area The stunning nature The lovely staff
MARIA (10/5): -
Cummins (9/5): -
De Seranno (9/5): -
Mike (10/5): -
Alexandra (6/5): -
David (10/5): -
Maciej (9/5): -
Milena (10/5): Hotel nota “11”! Estupendo!! - O local é um sonho! Lindo demais! As oliveiras… a casa… os quartos! Muito muito bom!! Nao teve nada que nao tenha gostado
Gaetan (10/5): Séjour d'exception dans une Finca superbement aménagée ! - Tout était super. La soirée barbecue/buffet du jeudi soir à 80€ par personne. Très cher pour ce que l'on a reçu. Les entrées et les desserts proposés étaient plutôt décevants.
Juan Pablo (7/5): Ok but would be better - Location Restaurant service, very slow and SPA didn’t work.
A A (6/5): - Todella paljon muurahaisia huoneessa - lattioilla, huonekaluilla ja sängyssä. Hotelli ei pyynnöstä huolimatta myrkyttänyt. Aamupalabuffet täynnä kärpäsiä ruoissa, joita ei suojattu mitenkään. Hotelli on upean näköinen ja antaa rauhaa kiireiselläkin turistikaudella, mutta hinta ja palvelu ei kohtaa.
Kathrin (8/5): -
Sofi (10/5): - If you come to Mallorca, this place is such a gem! Thank you for the magical night
Nicholas (10/5): - Lovely relaxing break. Amazing food, stunning building and perfect room. As well as friendly and helpful staff.
Carlos (9/5): -
Lucy (10/5): - Hacía mucho, pero mucho, mucho tiempo, que no disfrutaba tanto de un arroz. El mejor arroz de rape y gamba roja que he probado jamás, con un sabor increíble. Un absoluto 10 y una recomendación obligatoria en Mallorca. Todo fue genial.
Albert (10/5): - We spent a night at this wonderful hotel, the last stop on our island tour, during which we stayed at other 5-star hotels. This one was our favorite. My partner, who is from Germany (where we live), and I love spending a few days in Mallorca every year. The hotel and rooms are very cozy, with many thoughtful details. The service was very attentive, especially Cristian, who helped us a lot upon arrival. Breakfast on the terrace was excellent, with a wide variety of options and local Mallorcan products. We’ll be back!
Roberta (10/5): Da tornare quanto prima - Tutto Niente
Roland (9/5): Superb - Location - sat in the countryside on top of a hill Nothing
Thomas (10/5): Expectations exceeded by this picturesque retreat !!!! Highly recommended to anyone visiting Mallorca - The hotel is set in such a beautiful setting surrounded by vineyards, i booked it for my wife as a surprise for our wedding anniversary and on arrival i was very impressed with everything staff were so attentive and nothing was to much, always a staff member around if you needed one, the hotel itself is beautifully presented, in every corner i knew this hotel was nice from the reviews but i under estimated how nice, we have stayed in many many well known hotels and I have to say this is up there with them for wow factor, needless to say we will be back as I feel a long weekend here is not enough. Nothing not to like 👌🏽
Natalia (6/5): - O local onde o hotel está instalado é muito bonito e charmoso, o que rende lindas vistas. Porém, não há serviço na piscina, a comunicação com a recepção é lenta e a comida é razoável.
Ciaran (10/5): - Beautiful hotel, very kind and friendly staff, great food.
Catherine (10/5): Exceptional - The hotel facilities were outstanding, a combination of beautiful rooms and spa, stunning grounds and so much wildlife - we heard so much birdsong. The food was also delicious and we enjoyed the wine, made with their own grapes.
Pouya (10/5): Exceptional -
Claire (8/5): Very good -
Catherine (10/5): A magical place to stay in Mallorca - This was a truly magical stay! I didn’t quite know what to expect but it completely surpassed my expectations. The location is stunning, the staff were wonderful and I honestly can’t wait to go back. It was a wonderful place to celebrate my birthday and felt very romantic. Nothing.
Randy (10/5): - Absolutely stunning Mallorcan Finca. The interior decor is gorgeous with beautiful rooms with outdoor spaces. The SPA area is impressive with a well equipped gym. Staff is super friendly!, great gastronomy in Jacaranda Restaurant. It is the place to be in Mallorca! We will be definitely back soon!
Catherine (10/5): - The location, design, service and room quality are all absolutely amazing. A really enjoyable, relaxing and luxurious stay. The staff really make you feel special and look after you exceptionally well. They produce their own wine (white wine very tasty, fruity) and olive oil! Try a relaxing massage at the SPA Area. It is a MUST!
Radford (10/5): - Lovely setting. Beautiful Mediterranean gardens and surrounding area. Great views over a vast and quiet valley. Great locations, nearby beautiful villages and wineries. Excellent service. We enjoyed a quiet time at the SPA Area. Excelent Jacaranda Restaurant! We would certainly return again
Andreas (10/5): - Wunderschöne Anlage mit exzellentem Service und fabelhaftem Essen im Jacaranda Restaurant. Freundliches und hilfsbereites Personal in allen Beteichen des Hotels. Wir werden auf jeden Fall in dieses wunderschöne Hotel zurückkommen. Herzlichen Dank für den traumhaften Urlaub
Linette (10/5): - The property is finished to a very high standard, both inside and out and the views are exceptional, which probably positions it, as one of the best hotels we have ever stayed in Mallorca. Great SPA Area, and Restaurant Jacaranda it is a must!
Timothy (10/5): - Wonderful property, we enjoyed all the staff very much!! Very accompanying and kind. The choice for dinner, gastronomy is exceptional! We loved the yoga at 09:00 AM. We enjoy walking the routes and relaxing at the SPA area.
Anthony (10/5): - We decided to travel to Mallorca on Christmas Holidays! The location of the hotel and the attention to detail that they had put into it was absolutely incredible. The staff that worked there were extremely friendly and accommodating to every request we had. It was really good.
Anna (8/5): - Honestly, we were most excited about this stay on our honeymoon and it was a miss. This was our 3rd Michelin key hotel of our trip and it truly did not compare to the others. The grounds were beautiful, but the service and overall experience wasn’t. The missing piece to describe it all was lack of attentiveness. From introduction to the hotel at the start, to the pool area/service, to staff at breakfast, to service at the Michelin restaurant. Overall it felt like a 4 star hotel, rather than a 5. As honeymooners, we let the hotel know this in advance, every other 5 star hotel on our trip made sure we felt the warmth and service, this was an absolute miss from them. The spa, was missing water in the water jugs upon entry, there was not an employee in site for the 2-3 hours we spent there. The massage was great but to label this a unico spa experience, it wasn’t. When we got there as honeymooners, a little bottle of wine or glass or card to say “congrats” would have been us feel a bit more special during our stay. To be honest, we wanted to explore this hotel and recommend it to our friend next year for her wedding, based on size and look from our booking, but we quickly redirected and told our friend not to. Honestly, really really wish it was a better experience.
Self (10/5): Exceptional - Absolute BEAUTIFUL property!!! A full 5 star experience!! We cannot wait to return!
Isabela (9/5): Great Experience Overall with a Few Areas for Improvement - I recently stayed at this hotel and had a pleasant experience. The staff was friendly and helpful. The hotel itself is lovely, with a comfortable atmosphere. I also appreciated the variety offered at breakfast, which had plenty of options to choose from. Overall, I was satisfied with my stay, and the hotel met my expectations. One minor downside was that after 19:00, the room service menu only offered salads. It would have been nice to have more variety in the evening. That said, on one occasion when we were a bit late, they kindly delivered items from the lunch menu, which we really appreciated. Another area for improvement is the swimming pool. While it's a nice feature, it could benefit from more thorough cleaning, as there were small dark spots that seemed removable with proper maintenance.
Florian (10/5): An oasis of peace, nature, and luxury. - One of the best hotel experiences we had, we came last year to eat and decided to stay here for a week this year and it was one of the most serene experiences we could have hoped for- the name does it justice! :) Everything was great.
Jeremy (9/5): A wonderfully relaxing place to stay and convenient for access to most of the island or just to chill out. - Very peaceful with highly attentive staff. A lack of choice for evening meals.
Courtney (8/5): Love this hotel - Friendly staff, nice aesthetic and good outdoor pool and area I had an item of clothing stolen that was designer whilst the room was cleaned and still no sign of the item
Chantal (10/5): Exceptional -
Chloe (7/5): Beautiful and quaint stay - Beautiful remote location Excellent views Service was excellent and staff very attentive F&B was not up to 5* standard Seems a little tired 4* is a more fair rating for this property when compared to international standards
Wayne (10/5): Exceptional -
Barbara (8/5): Very good -
Jonathan (10/5): Exceptional -
Alex (9/5): Superb -
David (10/5): Best hotel in the world? Maybe :) - Where to begin? From the moment we arrived, our experience at Finca Serena was absolutely perfect. Every member of staff were just wonderful and balanced professionalism with friendliness easily. Our room was spectacular, with plenty of space and stunning decor. We ate at the restaurant both nights and the food was beautiful. Very clever to change the menu each evening so you can eat there again without struggling to find new menu items. We slept perfectly, ate well, and were sad to leave after 2 nights. We feel like we have found a very special retreat that we already cannot wait to return to. It’s also worth noting we are a married gay couple and at no point were we made to feel other during our stay. This is sadly not always the case so credit again to this hotel. Also: the hotel operate a scheme where through donations they offer job opportunities to people who would otherwise not be working (in this case a fabulous cleaner) which is a beautiful thing to do. To summarise: we LOVE this hotel! At a push… a tiny nitpick was that the restaurant could have felt a little smoother in service. Tiny things like asking who’s having the…? For example. But this is a tiny thing in an exceptional hotel
Elisenda (8/5): Was a very nice stay, you feel they are customer oriented - Lovely setting, calm atmosphere Heating system in the room, junior staff at the reception
Tim (10/5): Paradise in Mallorca - It was just perfect
Qian (9/5): Superb -
Philipp (10/5): Great stay at Finca Serena - Great stay at Finca Serena. Service, gastronomy, SPA, location… It was truly a pleasure to be back! Everything was perfect, from the warm welcome from Esperanza on our arrival day, to the dinner service with Ale and the breakfast service with Ines!
Mårten (10/5): Exceptional -
Phoebe (9/5): Superb -
Tracey (10/5): Perfection - We loved our stay,beautiful place,amazing staff and delicious food. Nothing
Rhea (10/5): We just spent three nights at Finca Serena but could happily have stayed longer in this beautiful, welcoming hotel. - Beautiful, simple and comfortable with great attention to detail.
Edmund (10/5): Perfect mini moon - Food was incredible. Setting was superb. Lovely staff who were very attentive and good pool for lounging. Highly recommend the breakfast and all the fresh produce All amazing
Rob (8/5): Despite multiple assassination attempts on my girlfriend via her nut allergy, it was a lovely stay. -
Leonor (10/5): Exceptional -
James (10/5): Exceptional -
Paul (8/5): Lovely place, have now stayed twice. Would we go back , not sure. It’s expensive for what is offered, and there are so m - Great location. Terrific staff Bit expensive for this type of hotel.
Abdullah (10/5): Great place for a holiday - Everything was perfect: the staff, the food, the rooms and the facilities. I highly recommend it.
Lucas (8/5): Wonderful place, really was! - Beautiful property with lovely staff, super helpful. A dream location
Charleen (10/5): Exceptional -
Mitchsmith (5/5): Nice location but too far from anywhere - Breakfast was nice and a lovely setting Inattentative staff, our room was average, rusty patio setting
Gloria (10/5): Exceptional - Power air conditioning machine
Nicfm (10/5): Exceptional -
Raluca (10/5): Exceptional -
Willem-jan (10/5): grandioos - de hele setting en ligging alles was perfect
Hannah (10/5): The most picturesque location, wonderful staff, gorgeous facilities. I cannot wait to stay again! - The food, location and staff were incredible. It was the best relaxation possible.
Willem-jan (10/5): Amazing - alles ! dit is hospitality next level niets
Joshcoote (8/5): Very good -
Hans (9/5): Superb - Nicely done, beautiful location, bikes and e-bikes to borrow. Good restaurant. It's on a hill so normal there are steps but I think all steps and stairs should have hand rails. That wasn't the case. Also some steps too high, like the one to enter the reception. Some rooms had more steps to reach, and the pool quite many. For our room only a few steps but no railing. With warmer bed cover we could have turned off the heat at night. Bike reservation not so well organised as one day I had reserved but someone had taken it.
Rachel (9/5): relaxing! - so relaxing nothing
Incilay (9/5): Perfect getaway for 2 nights - Perfect boutique hotel with beautiful minimal rooms! Food wasn’t that great. It can definitely be improved for better but other than that staff was lovely, ambience was beautiful and we really enjoyed our stay!
Nicole (10/5): loved it! - Fantastic hotel! Gorgeous setting and you feel worlds away but you are just a quick drive from beaches and the city. It’s better to rent a car to explore the island if you are planning on leaving the resort for the day. The pool is lovely- the spa fabulous. We also did yoga classes every morning which were great. We had all of our meals there and we’re always impressed. Breakfast is included and they had so much to offer- iberico ham, champagne, omelettes, fresh OJ. Highly recommend!
Illyolypoly (10/5): Beautiful hotel with lovely staff - The setting of this hotel is absolutely stunning. It overlooks the mountains and the hotel's own olive Grove and vineyards. Having breakfast and dinner here everyday felt like a dream. The staff were outstanding. All of them so friendly and attentive with impeccable attention to detail. Pierre who was running the restaurant and his team Inés, Miguel and others were all friendly faces greeting us every day, and making us feel at home. They went above and beyond and Christian, the manager, even kindly dropped us to Palma when no taxis were available. Huge thank you to you all for making our honeymoon experience unforgettable. Food is incredible with a daily changing menu, and lots of little surprise dishes. We enjoyed the Bbq and tasting menu days and loved both. Fantastic selection of wines too. We had an amazing massage at the spa too! The only criticism I have is that I felt it was annoying there was no a la carte menu if you didn't want a three course set menu. Food was delicious but to only have the option of set menu for both lunch and dinner when nothing else is around, its a bit limiting (and expensive). In the same spirit, water was refillable filtered water yet you still had to pay five euros per bottle (unless as part of the set menu). Plastic bottles were even more at 6€. The hotel could very easily just have filtered water taps for guests to drink at leisure for free given the price you pay to stay. We often found ourselves a bit dehydrated because we didn't want to keep buying small bottles for 6€. Again, when there's nothing around, there should be another option.
Zuzanna (10/5): Exceptional -
Dana (10/5): Exceptional -
Martina (10/5): Exceptional -
Anne (5/5): Looks like a Private Equity owned place aiming to maximise P&L without understanding of hospitality - This hotel is beautifully furnished but nowhere near a 5 stars hotel. Laura is a helpful and seems to be the only person onsite who understand what a 5 star hotel is. She agreed the service provided was poor and offered us a massage to make up for the constant bad experience. - staff to customer ratio is poor and most of the staff is young and not well trained - noise isolation is poor (e.g when going to the toilet in the middle of the night I could hear my neighbours talk in their bed) - When ordering room service they forgot half of the order - Claimed it's difficult to cope because they're a small hotel with only 25 rooms but then nothing is personnalise (i.e. travelled with my sister but in the room they still put a pair of men & women's flip flop, they ask you for your room number each time and don't know your name) - Lack of Pergola to cover the cars when it's 40 degrees outside - They have an app but if you want to know about the dinner menu, you have to come to reception to see it (why develop IT capabilities if you can't update?) - Asked to book restaurants (they're mostly unable to recommend anything else than the onsite restaurant) and they said "sorry they don't pick up the phone" and didn't recommend and alternative. - there's a shop (I guess it's a criteria to be a 5 stars hotel) but it sells 3 items of yoga and there's no one working in the shop -All in all it looks like they 'googled' criteria to be 5 stars and knew when the review was
Kate (7/5): Beautifully expensive hotel that doesn’t quite hit the 5* for me - There is no doubt about it. This hotel is stunning. from the drive from the airport to the windy road to the gate and up into the car park, it’s all beautiful. The room itself was fantastic, an outside terrace and a spacious room (though a little tired in places) was all very comfortable. The AC not as powerful as I would have hoped given the 38 degree heat, but with the curtains closed we managed to keep the room cool. The gardens are beautiful and there are lots of walks to do taking you through the vineyards and olive groves. The swimming pool a perfect temperature and the beds exceptionally comfortable. This hotel for me doesn’t hit 5* and is certainly not what you would expect from the price tag. Attention to details really missing. Sometimes our room wasn’t cleaned until 3/4pm. No pool staff for drinks until 12pm. No personalisation from the staff and to be honest, I have eaten better food… which is a shame as this was meant to be a gastronomic experience. The biggest thing for me was lack of consistency. One day a good breakfast, the next it was inedible. It became very obvious that at full capacity staff couldn’t cope. The gym also very disappointing…. very few weights, the AC no where near good enough to sustain working out in and it was small and very cramped.
Dr (5/5): Passable -
Sarah (10/5): amazing luxurious stay in the heart of Mallorca - amazing location. beautiful property that was very luxurious. staff were amazing, food was incredible, and overall we had the best time staying at finca Serena.
ARMAND (8/5): - Bel hôtel, dans un beau site. Personnel essentiellement composé de saisonnier et donc loin d’un standard de 5 étoiles. A plus de 700€/ nuit on attend un vrai service. La climatisation était défectueuse avec 38degres La restaurant et room service très limités. Beau spa en revanche avec de bien nés soins.
Verified traveler (6/5): Beautiful hotel but disappointing - This was a nice hotel with nice amenities and good service. The rooms are nice and the pool is lovely. This hotel list marks for charging 6 euros a bottle for water at the pool, a very mediocre and expensive paella dinner, and a service charge to bring a mediocre breakfast to our room when we needed a check out before the breakfast which was included began. Considering the cost of this hotel, this was disappointing and we have had a better experience in other high end hotels on the island.
Carly (10/5): - The most incredible experience. The safe is fantastic and attentive ! I must stay .
Maria del Pilar (10/5): - Incredible experience. Totally recommended
erica (10/5): - Friendly staff; delicious healthy-leaning food, spa was cozy and beautiful. Fire pits outside would’ve been amazing as well as food and beverage service by the pool.
Cathleen (6/5): - Hotel’s property is lovely. Very relaxing. Spa was nice also but, when i asked if i could have the fire lit they sent a girl whom did not know how and did not bring wood… Food was very disappointing for such an expensive hotel and very limited options. Service was extremely slow and had to constantly find someone throughout the dinner (which took 3 hours) to get drinks. Also, as we waited for our room to be ready they actually let me enter an already occupied room which was quite uncomfortable for both parties as they were in bed! Mortifying… food was not good. For the price was not worth it. Unless you are not fussed about good service or food for €500 a night. Cannot say I would recommend to my group travel vacationers which i would have loved to add to the visit Mallorca list.
Verified traveler (6/5): Beautiful Property, but has some ways to go - Beautiful property in a quiet part of Mallorca. Beautiful pool and vineyards to stroll through. The rooms are on the smaller side - don’t book a deluxe garden. Essentially, it’s just the terrace that is added to the size. The service is ok - for a five star hotel it was surprising that dinner views are not booked for guests, hit or miss when you call down, little to no activities and rarely any help at the pool. It’s a great place but trust the reviewers that the the service has a bit more to go.
John Paul (10/5): Idyllic escape - Incredible hotel, beautiful grounds and some of the best service I have ever experienced.
Katie (8/5): Lovely hotel with great staff - Gorgeous hotel with lovely views and good facilities (bikes to use / great pool). The surrounding area is not as interesting as other parts of the island being about 40 minutes to anywhere we wanted to visit.
Gregor R. (4/5): Sehr schöne Finca, aber kein 5-Sterne Service - Die Finca Serena wurde im Frühling 2019 neu eröffnet und befindet sich an schöner Lage mit Blick über die Country Side von Mallorca. Man will das Anwesen im 5-Sterne Segment positionieren, was von der Einrichtung her auch ganz OK ist. Leider ist mehrheitlich das ganze Personal miserabel ausgebildet und nicht auf den 5-Sterne Service Excellence geschult. Auch das Management kann das nicht vorleben und so fühlt sich der Gast meist sehr schlecht beraten und bedient. Auch mehrere Interventionen und Reklamationen haben nur dazu geführt, dass gleich mal die Symptome bekämpft, aber nicht das Problem gelöst wird. Eigentlich schade für das schöne Anwesen aber dieser Service hat keine 5-Sterne und schon gar nicht diesen Preis verdient.
Kevin (10/5): Amazing 3 days! Bliss!!! - An amazing place. Amazing views, food was exquisite and one of the best things of the stay, staff exceptional and with great attention. We will definitely be coming back!!!!
Verified traveler (8/5): - Staff exceptionally friendly; property just opened, hence there is potential for improvements; several infrastructural aspects (for example: generator quite close to main building, you can listen to the noise while having dinner or a room facing northwards); dining was very good