Caption by Hyatt Namba Osaka

Location: 2-7-5 Nippombashi, Chuo-ku, Osaka, jp

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Currency exchange
• Non-smoking throughout
• Wheelchair accessible
• Allergy-free room
• Coffee Shop on site
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Fitness facilities (surcharge)
• Internet access

Rooms Available

• Queen Room

  This triple room's special feature is the fireplace. The air-conditioned triple room offers a flat-screen TV with cable channels, a mini-bar, a wardrobe and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Fireplace
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Key card access
  • Privacy curtain
  • Single-room air conditioning for guest accommodation

• Twin Room with City View

  This quadruple room features a fireplace. The quadruple room features air conditioning, a mini-bar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Fireplace
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Key card access
  • Privacy curtain
  • Single-room air conditioning for guest accommodation

• Queen Room with City View

  This triple room's special feature is the fireplace. The air-conditioned triple room provides a flat-screen TV with cable channels, a mini-bar, a wardrobe and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Fireplace
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Key card access
  • Privacy curtain
  • Single-room air conditioning for guest accommodation

• Deluxe King Room

  This family room's special feature is the fireplace. The air-conditioned family room provides a flat-screen TV with cable channels, a mini-bar, a wardrobe and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 5 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Fireplace
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Key card access
  • Privacy curtain
  • Single-room air conditioning for guest accommodation

• Twin Room

  The fireplace is the standout feature of this quadruple room. The quadruple room features air conditioning, a mini-bar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Fireplace
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Key card access
  • Privacy curtain
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Osman (8/5): Great - Clean and comfortable Late night check in staff not great
• Lorenzo (7/5): Posizione ok. La colazione non è buffet classico da hotel la ordinazione al bar anche piuttosto costosa. La palestra ha - Moderna Le stanze sulla strada sono rumorosissime e non sono insonorizzate. Dopo la prima notte abbiamo chiesto di cambiare stanza.
• Viktor (10/5): -
• Bartłomiej (9/5): - Bardzo przyjemny i ładny hotel. Pokój całkiem spory o bardzo ładnym wystroju. Na miejscu siłownia z bieżnią do biegania. Personel bardzo uprzejmy i życzliwy! Cała rodzina była bardzo zadowolona z pobytu. Nie było takiej rzeczy.
• Dhwani (10/5): - Location , 100/10. Hospitality was great.
• Cesar (8/5): -
• Sergey (10/5): -
• PAVEL (10/5): -
• emanouil (9/5): - Location was great
• Adrien (10/5): City hotel - Good location and nice design. Staff at the lobby did not make us feel welcome when we arrived. When I asked a few questions, the responses made us feel as though we were being treated like we were stupid. When booking a 4-star hotel, I expected a much better level of customer service and human interaction.
• Mikiko (7/5): -
• Dariella (9/5): Osaka - Was pretty and modern and room was spacious and updated, great location and common area was great by the lobby AC could have been colder, it was kind of hot and we couldn’t make it colder than 20 degrees
• Viktor (10/5): -
• Fanny (10/5): Super design confort bien placé - Très bel hotel, design, proche du quartier animé, mais bien au calme. Chambre très confortable, bien équipée. A 5min de la gare pour l aéroport: très pratique. Rien
• Kai (8/5): Checkin was easy and the hotel felt very solo traveler friendly:). - Was a nice hotel with a good cafe to hang out and wait for people to wake up. The laundry was hard to figure out
• MALAYTHONG (9/5): -
• Ashley (6/5): -
• Laika (9/5): Short, comfortable stay - We stayed in a twin room with a city view for a night. We enjoyed the large (in comparison to most hotels we stayed at in Japan), separate bathroom. It was comfortable and very clean. It was about a 10 minute walk from the nearest train station (Namba) which wasn’t a problem for us because we only had carry-on luggage. Even with bigger luggage I’m sure it would be do-able as there are no hills. It was also very close to Dontoborri which is a 10 minute walk away. The bedroom is small however for our single night stay with minimal baggage it was perfect as we prioritised location in our trip to Osaka.
• Toni (9/5): -
• Nicholas (10/5): Excellent base for a short stay in Osaka - Excellent location in Namba, short walk to Dotonbori, Shinsekai, and the shops and restaurants around Namba.
• Hardeep (4/5): avoidable - Reception staff was unhelpful
• Desmond (8/5): - Location. Value for money Beds were si gle beds. Two single beds for 4 people really tough
• Ruairi (10/5): Definitely recommend staying here - Very modern, clean rooms and great location
• Nesim (9/5): -
• Ömer (10/5): -
• Mehta (9/5): -
• L.Attila (10/5): -
• Alice (10/5): Wonderful stay in Oska - Great service, great rooms, comfortable beds.
• Thomy (4/5): -
• John (9/5): -
• Tuan (8/5): Convenient location, clean, spacious and comfortable rooms, polite and helpful staff - Location and spacious room Nothing
• Matthew (8/5): Enjoyed our stay here - The location, the staff, and the vibe.
• Nicola (9/5): - Nice and clean. Staff was absolutely great and very friendly
• Cenap (9/5): -
• Midori (8/5): -
• BEATRICE (8/5): Très bien . Emplacement génial . Plein de restaurants très sympas autour . - Le design . La gentillesse du personnel . La propreté . Bar fermé à 17 h !
• Erkan (8/5): -
• özgün (10/5): -
• Dzmitry (9/5): -
• Patrick (9/5): Comfortable and large beautiful rooms - Beautiful, comfortable, clean and large rooms and a nice Café in the lobby. Our best stay in Japan. The location was great
• neha (10/5): - Movie nights were a bonus!
• Xavier (9/5): -
• E (10/5): -
• Brent (8/5): -
• Marianela (10/5): - - -
• Valerie (10/5): - Great location to explore this side of Osaka. We loved our time spent here.
• Pulkit (8/5): -
• Eri (8/5): 海外旅行に行った気分 - スタッフがどなたもすごく親切で感じが良かった。 こちらの質問に的確に応えてくれました。 ありません。
• Christian (3/5): Für den hohen Preis leider insgesamt enttäuschend. - the location is good Wir waren aktuell im Hyatt Regency Osaka und leider sehr enttäuscht von unserem Aufenthalt. Bereits beim Check-in begann die negative Erfahrung. Die ältere Dame an der Rezeption sprach kein einziges Wort mit mir, weder eine Begrüßung noch eine Erklärung. Als Gast sollte man zuerst begrüßt werden und nicht selbst den ersten Schritt machen müssen. Das sind aus unserer Sicht einfachste Benimmregeln im Umgang mit Kunden. Für japanische Verhältnisse, wo Höflichkeit und Service normalerweise selbstverständlich sind, war dieses Verhalten besonders irritierend. Dabei handelte es sich nicht um ein einmaliges Missverständnis oder darum, dass wir versehentlich übersehen wurden, ähnliche Situationen sind mehrfach vorgekommen. Dadurch entsteht leider der Eindruck, dass das Personal im Umgang mit Gästen nicht ausreichend geschult ist. Teilweise wirkte es sogar so, als habe man wenig Interesse an Touristen oder sei genervt von ihnen. Zum Glück übernahm beim Check-in noch ein junger Herr, der deutlich freundlicher und bemüht war. Ohne ihn wäre der erste Eindruck noch schlechter ausgefallen. Auch das Frühstück entsprach in keiner Weise unseren Erwartungen an ein 4-Sterne-Hotel. Als man uns auf einen Besteckkasten verwies, um uns selbst zu bedienen, dachten wir zunächst, es handle sich um einen schlechten Scherz. Es sah aus wie die Rückgabestation für schmutziges Geschirr. Ich habe die indische Fachkraft gefragt ob das das saubere GEschirr sei. Mehrere MEsser und Gabel waren völlig verkeimt und der Behälter war ecklig. Das hat seit geraumer Zeit niemand mehr sauber gemacht. Bei diesem Preisniveau erwarte ich ein gewisses Mindestmaß an Sauberkeit und Service, das dieses Hotel definitiv nicht erfüllt. Für 185 € pro Nacht ist das Preis-Leistungs-Verhältnis aus unserer Sicht nicht gerechtfertigt. Es ist das teuerste Hotel unserer Reise gewesen und leider gleichzeitig das schwächste. Insgesamt sind wir sehr unzufrieden und hätten von einem Haus dieser Kategorie deutlich mehr erwartet
• Jiafan (10/5): -
• jieun (6/5): sooooooo small - position so small. no tub!!
• Ha hai (9/5): Tuyệt vời - Địa điểm tuyệt vời,dễ dàng đi lại mọi nơi,gần tàu điện,bữa sáng ngon Phòng có vẻ hơi nhỏ
• Manoel Cerqueira (10/5): I really recommend the Caption by Hyatt Namba Osaka hotel - Location, all staff was helpful, friendly and hospitality. The room was clean and comfortable.
• NC (10/5): -
• Ahmad (7/5): Avarage hotel with good location and nice design - The location and the design of the hotel really nice The staff are not friendly, they didnt welcome us in a nice way and they didnt accept to pay with apple pay. Alos very noisy hotel you can hear the cars on the streets from your room if you’re a light sleeper its not a good option
• Patricia (9/5): -
• Matseliso (8/5): Great hotel , great location, delicious breakfast , - Great location , urban chic decor
• Olga (10/5): -
• Luong (10/5): Would stay again - Location to local eateries and tourist spots.
• Pasinee (8/5): -
• Salma (10/5): Amazing location - Clean well located Wonderful staff Nothing
• Dinamarie (10/5): - The cleanliness of the place.
• Tran (8/5): -
• alhanoof (10/5): - المكان اكثر من رائع من الغرفة الوسيعه في اوساكا ومطابق للصور ونظيف حبيته بعض موظفين الاستقبال غير ودودين
• Sadaf (9/5): Great location and clean. - Very modern and clean. Location is great. The rooms are like typically other hotels in Japan which are quite small. Breakfast options are limited. They offer three options from the menu two of which are not even halal so we were left with very limited choices and had to purchase some items separately from the cafe.
• Dielwart (9/5): -
• Kabria (10/5): -
• Pak Hin (10/5): -
• Heesoo (9/5): -
• Sarah (10/5): -
• Man Wai (9/5): -
• Sheetle (10/5): -
• Hoi Chee (10/5): -
• Kerem (10/5): -
• Penelope Nicole (10/5): -
• Alex (10/5): -
• Shinsaku (9/5): -
• YOUNJOONG (10/5): -
• Kelly (8/5): - Spacious room and very clean. Excellent location Mattress was very firm and uncomfortable. No vegan/plant based options.
• Rita (10/5): Perfeita - Gostei de tudo
• Eleana (9/5): Would stay here again - The rooms were modern location great They only have 2 washers very difficult to use. Firstly always busy then you have to call staff to start them
• Nakajima (8/5): -
• Nasser (8/5): -
• Hargylea (8/5): - good position quit new hotel good breakfast, but not buffet, so it could be not enough for some people.
• Hargylea (8/5): - It's clean and comfortable. Hall is very beautiful. breakfast was very good, but one choise isn't enough. I had to older and pay an extra.
• Michelle (9/5): Localização boa, hotel confortável e moderno. - A localização do hotel é muito boa e o hotel é bem decorado e confortável. Não teve nada que eu não gostei.
• Athos02 (10/5): - Excellent location, large modern well made room, very clean. Our room also had a very nice view.
• Dominique (10/5): Great stay - Great location. Super close to everything - convenience stores, shopping and restaurants. Rooms were super clean and quiet. I would stay here again.
• Michael (10/5): - Stay was great! Very friendly staff. Very clean. The room was slightly bigger than the average Japanese hotel rooms with all the amenities you would need. Comfortable room and bed. Overall very stylish esthetics.
• Amruphil (10/5): Very enjoyable to stay and highly recommendable. - Very clean and friendly staff.
• Eyal (8/5): - Great location, Overall the stay was pleasant and the staff did it's best to help The breakfast was disappointing and is not worth the added cost
• Shahul (6/5): - Near to the stations & main city Breakfast options were very limited. Rooms are very small. Everything is self service.
• Sarah (10/5): - Lots of restaurants and famous open market nearby.
• Tony (8/5): - There was no water nor welcome coffee in the lobby when we first arrived.
• Alana (10/5): Our week long hotel stay was stress free! Perfect for exploring Osaka. - Perfect location. You are close to everything in namba. Staff is also great. The bed is pretty firm which I usually like, but by day 5 I was waking up with some pretty bad back pain.
• Daniel (10/5): -
• Gabriela (8/5): Polecam - Lokalizacja
• Worarat (8/5): -
• Hargylea (8/5): - Clean Good breakfast, but not enough, we had to add order and pay the extra
• grover (10/5): - Excellent location. Walking to many touristy sites. Very convenient to walk. New brand of hotel. Quirky design and nicely detailed. Room size could be another 2sqm extra. But we still managed to sleep a family of 4.

Photos