AXON Residences Kuala Lumpur
Location: Jalan Walter Granier, Kuala Lumpur, my
Star Rating: 5 Stars
Property Type: Apartments
About this Property
Rooftop Pool and Fitness Centre
Enjoy stunning city views while taking a dip in the rooftop pool or staying active at the fitness centre.
Luxurious Accommodations
Indulge in 5-star apartments with modern amenities, including a flat-screen TV, fully equipped kitchen, and walk-in shower.
Family-Friendly Dining and Facilities
Savor African cuisine at the on-site restaurant with options for every diet, while kids can have a blast at the kids pool and baby safety gate.
To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at AXON Residences today!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Soundproof rooms
- Hot tub/Jacuzzi
- Sauna
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Baby safety gates
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Japanese garden
- Covered parking
- Swimming nearby
- Rooftop garden
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Two-Bedroom Suite
The pool with a view and fireplace are the standout features of this suite. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bidet. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-equipped kitchen. The suite also provides guests with a barbecue. The spacious suite provides a flat-screen TV with streaming services, a washing machine, soundproof walls, a seating area as well as garden views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Slippers
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Barbecue
- Bidet
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
-
Three-Bedroom Suite
The pool with a view and fireplace are the standout features of this suite. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-equipped kitchen. The suite also provides guests with a barbecue. The spacious suite provides a flat-screen TV with streaming services, a washing machine, soundproof walls, a seating area as well as garden views. The unit offers 4 beds.
Max Occupancy: 7 (6 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Slippers
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Barbecue
- Bidet
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
-
Deluxe Queen Studio
This suite's special features are the pool with a view and the fireplace. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower and a bidet. The suite provides soundproof walls, a seating area, a wardrobe, a flat-screen TV with streaming services, as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Dressing room
- Slippers
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Cleaning products
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
-
Executive Suite
The pool with a view and fireplace are the special features of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the kitchen. The suite also includes a barbecue. The suite features a washing machine, soundproof walls, a seating area, a flat-screen TV with streaming services, as well as garden views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Slippers
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Barbecue
- Bidet
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
-
King Studio with Sofa Bed
The pool with a view and fireplace are the special features of this suite. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the fully equipped kitchen. The suite also comes with a barbecue. The suite features a flat-screen TV with streaming services, a washing machine, soundproof walls, a seating area as well as garden views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Slippers
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Barbecue
- Bidet
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
-
Two-Bedroom Apartment with City View
The pool with a view and fireplace are the standout features of this apartment. Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-equipped kitchen. The apartment also includes a barbecue. The spacious apartment features a washing machine, soundproof walls, a seating area, a flat-screen TV with streaming services, as well as garden views. The unit has 3 beds.
Max Occupancy: 6 (5 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Slippers
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Barbecue
- Bidet
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Rooftop pool
- Infinity pool
- Plunge pool
- Pool towels
- Pool cover
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
Guest Reviews
- Mohammad Syaari (10/5): -
- Mikhail (7/5): -
- ABIR (7/5): -
- Matthias (8/5): -
- Avishek (10/5): - Property is very good...in prime location..swimming pool is awesome... Please change check in time...its annoying to wait almost 6--7 hrs in lobby
- john (10/5): -
- Basil (5/5): value for money - the only thing that I can think of is the location very good, that's all there was no daily room cleaning nor hygiene in the room. the key access to the room and the left is unacceptable horrible system. there was no safe area to keep yr luggage after checking-out. Cash payment not a safe way and there was no receipt of payment. most of the staff if not all, have no uniform, you won't know who work in the hotel and what is their role it's messy.
- erum (3/5): Previously I enjoy my stay but this time my experience was very bad - Amenities were easily available and convenient Staff attitude and cleanliness
- Uthaymeen (7/5): -
- NOOR FASIHAH (10/5): - Tempat yang mudah dan cantik
- Tawhid Tazin (10/5): Great Apartment - The apartment was very nice, in a great location, very clean, and with nice facilities. It has excellent city views at night. We stayed here last year and we came back again. If we visit KL again in the future, we will book this again. We liked everything.
- Talha (7/5): - It’s a good place in Center.
Everything is nearby
- Julie (10/5): -
- Loris (10/5): -
- Kok (10/5): -
- Tambellini Barsanti (9/5): -
- Megan (9/5): Super central city apartment, with great gym and infinity pool - Infinity pool and gym were real standouts, and I’m glad we made time to visit both (esp good for sunset). The apartment was super spacious, clean and well equipped for a few days in KL. Location also excellent for exploring Bukit Bintang and hopping on public transport It’s a busy building with lots of guests, so expect quite long waits for the elevator. It also wasn’t made clear to me in advance that the booking was to be paid in cash only, which caused a bit of a extra stress when we arrived
- Alex (9/5): - Perfect view, beautiful pool
- BAUDIN Philippe (8/5): Correct mais sans plus - le logement avec vue et au calme 39 eme étage L'ascenseur très long a attendre et la chaleur étouffante à l'intérieur?
Manque dz grille pain, sèche cheveux ne fonctionne pas et bouilloire défectueuse
- Jennifer (1/5): - Decent cleanliness. Parking shown as RM 30/day but we were forced to pay RM50. When we asked the apartment liason person he said to take it up with the condo staff. room had smoke smell. I remember booking non smoking. The liason person is a Bangladeshi who speaks minimal English so if u have issues u r basically left to fend for urself. Good luck anyone renting the place. Personally will be my one & only time to stay here. Tq for teaching us a lesson
- Siew (10/5): -
- Kamal (4/5): Would Definitely not recommend it - Excellent location Poor customer service from the host, last minute cancellation of my initial booking allegedly due to technical issues, poor cleanliness , not very well maintained
- Anonymous (1/5): Bad -
- Abdullah (10/5): Exceptional -
- Dilpazeer (9/5): It was a fantastic experience - The location and the infinity pool and the garden take my heart. Checkin timings needs to be flexible
- Chin (3/5): Poor - 1. The elevators are slow. It sometimes made me wait for 15 minutes to go down to the ground floor from level 16 and long que for the lift at midnight.
2. Cash only payment
3. there are stains on the bed sheet
4. There is a bad smell from the bathroom if let the room non-ventilated in long hours
- Mahmud (9/5): Superb -
- Rose (10/5): Exceptional -
- Quak (1/5): Bad - Firstly, this place is extremely unfriendly for solo travelers. There is no proper place for you to stop and check in. If you park your car in their parking lot right away, you’ll have to go down to the lobby to check in, then drive your car out again and re-enter the parking lot using your room key – only then will the parking be charged at the rate of RM10 per night. Otherwise, like in my case, you'll be charged RM41 because no one informs you about this confusing system.
Secondly, the staff at the check-in counter and the parking lot are not locals, which makes communication difficult and frustrating.
Thirdly, the person at the counter who checks you in is not the same person who hands you the room key. That means when you arrive, the counter will call someone else to come down and pass you the key. And during check-out, you must contact that same person at least 20 minutes in advance to return the key and get your deposit back. However, this person is clearly unreliable. I called him 30 minutes before check-out time and it was obvious from his voice that he was still sleeping. When I reached the lobby, he was nowhere to be seen. He didn't reply to my messages or answer my calls. I asked the counter staff for help, and they said they could try to contact him. I then waited another 20 minutes before he slowly showed up. There was also someone else beside me waiting for him to check out. In total, I wasted almost an hour – and I had to rush to work!
Lastly, they only accept cash payments. No cards, no Touch 'n Go, no online transfers. If you don’t have enough cash, you’re told to cross the street to the 7-Eleven to withdraw money.
I hope the management takes these issues seriously. A proper check-in/check-out system, clearer parking instructions, punctual staff, and more flexible payment options are basic expectations for any accommodation. I sincerely hope improvements can be made for the sake of future guests.
- Mark (7/5): OK Apartments but i will be getting a hotel from now on - Location Not bad, close to bukit bintang street and MRT.
Apartment nice, not great but not bad...
building, well... there are far too many units being rented out, meaning there is always a LONG wait for an elevator. there are alot of AirBNB type people constantly coming and going. (myself included), and if people actually live in this building, I feel really bad for them...
the apartment is nice, its central, the host did respond when i notified him about the AC. Wifi, was SLOW.
there is some kind of music blaring at night until 11 pm, then shuts down or volume goes down.
my big complaint, is that it took about 20 hours for the AC to properly cool the room.
i informed the host, he sent someone right away who didn't speak english and all he cold really say was wait 10 maybe 20 minutes... it will cool... i ended up going and buying a fan on day two...
- Anonymous (7/5): Great apartment but very crowded building - The apartment was very nice. I had been traveling a lot and it felt nice being in a real apartment instead of the same tasteless hotel room. The view was great, I could see the Petronas Twin Towers from my window. - The guy who managed my check-in asked about my husband. As a female solo traveller, I felt quite uncomfortable.
- I could only pay in cash, which was weird, considering how credit cards are widely accepted in KL.
- In the description on Booking it is indicated that the structure has a restaurant, however it is not the case. The facility is basically an apartment building, so there are no hotel-style housekeeping service (at least not in my case, and I spent 5 nights there).
-The building in general was extremely crowded and noisy. On my floor there were constantly people screaming and talking very loudly in the corridor, not only cleaning staff but also other guests. You always had to wait some time before finding an elevator available, even if there were 5 elevators. The pool also got very crowded at sunset time, so it was really of no use.
- Eed (10/5): Exceptional - I like this apparent near by pavilion and have good view Nothing
- Tony (10/5): Very clean and comfortable. I highly recommend it for anyone looking to book. -
- Jivan (10/5): Exceptional - Nice 👍 We are come again it's very nice stay out☺️
- Arifin (1/5): Worse ever. - I don’t like everything about the property.
- Mahmud (10/5): Exceptional -
- Mackanzie (1/5): WORST APARTMENT - New looking building 1. Staff - cant really communicate in English, have to wait for them quite a while to get our access card
2. Apartment - apartment is okay since it’s new, but the room we rented is too DUSTY!
3. Toiletries - We have to buy our own towel n other toiletries.
P/s : 1st day of arrival, we arrived at the apartment at 9pm n checked in. As usual i checked every nook and cranny but there were no towels, no washing detergents(tiny bit left) , small packed shampoo n soap , 1/2 roll of toilet paper , no door mat provided, no slippers.
* do note that the only toiletries they provided were almost finished n no refills provided in the apartment ya. You have to contact the staff to send the refills .
4. Wifi - don’t even think of connecting to one , we used our own HOTSPOT to watch Netflix / youtube. Their wifi is totally the lowest speed!
5. Last but not least, this is the shabbiest apartment I have ever stayed in. NOT WORTH YOUR MONEY, EXPENSIVE!
- Jude (10/5): Exceptional -
- Azizah (6/5): Not worth as it is weekday and parking very expensive - The unit is clean. There are 2 rooms in my unit but the staff warned me to only use 1 room. What’s nonsense is this? The floor too high at 23A, the parking charges is RM50++ what the f***? I enter parking at 6pm and leave next day at 10am
- Theerakan (10/5): Exceptional -
- Theerakan (9/5): Superb -
- Hidayat (10/5): Exceptional -
- Aliza (8/5): Very good -
- Bernice (10/5): Exceptional -
- Angela (5/5): Passable - Facilities are good and complete.
Comfortable. Simple request like leaving the luggages near the reception area, at my own risk, means i wont held them responsible for any damages etc, seems like the most difficult request ever to be fullfilled.
- Pauline (9/5): A nice accommodation at good location. - We like the good location. It’s value for money with discounted price for the executive suite. Check-out was smooth and the staff was accommodating. I will be back. Lift lobby can be very crowded at the wrong timing and the lift was slow during peak hour.
Only 1 roll of toilet paper for 2 nights.
- Manjit (8/5): Very good -
- Remeez (10/5): Exceptional -
- Yichen (10/5): Exceptional -
- Ismail (10/5): Exceptional -
- Linus (10/5): Exceptional -
- Tawalbeh (10/5): Exceptional -
- Jacqueline (10/5): Exceptional -
- Radhiah (9/5): All is good ,room is clean,and staf is very helpful thank you i will come again 😊😊 -
- Arya (10/5): Awesome view -
- Susanne (6/5): It was good enough for my stay but there is room for improvement. - Best point was location! No hot water. Room was smaller than expected. No bedside lamp. Towels seemed old and worn out.
- Islam (7/5): Good -
- Mohamad (1/5): Worst trip ever - Beautiful lobby -not clean
-toilet smelly
-staff not capable to communicate effectively
- bed got bed bug
- Alois (10/5): Very good - Very good
Staff very good All ok
- Faustina (8/5): Very good - Location Hair fryer not working, one of the air-conditioner not working
- Jack (4/5): Dissatisfactory - The facility’s of the hotel were good. The staff were rude, patronising and it was a very impersonal service. They wouldn’t let us keep our bag in a secure location after checkout. It was supposed to be high end accommodation but it was mainly average.
- Gianluca (10/5): Exceptional -
- Jenna (10/5): Exceptional -
- Aurellia (10/5): Exceptional -
- William (8/5): Very good -
- Aboo (9/5): Superb -
- Chloe (8/5): Good stay. Good location. - The pool area was very nice with a nice view. The bed was comfortable. Nice to have a tv with Netflix etc. in a good location.
- Christian (9/5): Awesome experience. - The place clean, the location was good , and the staff members help me even with may payment. The room it was very small , more than I thought, and I sent a help message to see if it was possible get abed but I didn't get a reply but I think that it was not possible because the room it was small.
- Ian (6/5): Average - Not completely as described - no barbecue and no microwave. Other than that it was clean and location was good. So many better options to choose from
- Sebastian (10/5): Exceptional - Fantastic building and apartment in a great location, probably the best value of accommodation I have had, when I come back I will be looking to stay here again
- Sehrish (10/5): Exceptional - Everything was Perfect!
- Chiranai (10/5): Exceptional -
- Ranni (7/5): Good -
- Adam (1/5): Bad - This was blatant false advertising. The pool was closed, the room was never made up, the tap leaked, the bathroom was not clean, check in and check out relied on whatsapp messages.
No invoice or receipt was ever provided.
- Nora (6/5): Pleasant -
- Dashaylin (6/5): Pleasant -
- Maha (8/5): Axon 1 room apartment - The Axon staff were very helpful and polite from security to housekeeping. Great location as it was close to Pavillion, Lot 10, Sungwei and even Barjaya and a lot of other places.
Had ac in the living room and the bedroom.
Room and common areas could only be accessed using the room card so safety was ensured.
Had a small play ground with a slide.
Open area on the 37th floor. We booked Axon as it had a pool that we could access and we wanted to have a swim and relax after a long day but upon arrival, we were informed by the leasing agent that it was under maintenance and that it is always under maintenance during the same period of time every year. He knew regarding the planned maintenance that was falling into the duration of our booking and did not inform us in advance and said that he "assumed" that we would not want to swim in the pool due to our religion. So that was very disappointing.
The apartment appeared clean, but there was a thick layer of dust under the sofa, bed and tv rack and broken glass and food such as chip crumbs and a half eaten date under the rack. The glass partition separating the shower area and the wash basin was also not clean even when we arrived.
The room had a washing machine but nowhere to hang clothes.
- Suite (10/5): Exceptional - Nothing
- Shuwaineez (7/5): Good - TV stopped working and it was not fixed even though we asked.
Clothes iron plug was half melted and it was sparking electricity and not working properly. Asked 3 times to replace it but it was not provided.
Sofa bed was very hard and sagging in the middle. Not comfortable at all for third person.
- Johannes (10/5): Exceptional -
- Evon (10/5): Exceptional -
- Bethany (10/5): Exceptional -
- Chomrat (10/5): Exceptional -
- Victor (10/5): Exceptional -
- Moo (5/5): Good location for one night's stay - + room was clean
+ good location
+/- bed was firm I prefer softer beds
+/- néed a deposit of 200 myr in cash
- was told we didn't have a room when we got there and was told to phone booking.com but then was given a room
- pool had been closed for maintenance for a while and wasn't told beforehand
- messaged hotel to ask whether they has laundry facilities and despite being told they did, they didn't.
We were only there one night
- John (8/5): Enjoyable but very disappointing about the infinity pool - Central location and helpful staff The infinity pool was under repair and no notification was given for this
- Tricia (3/5): For serviced apartment it is not good. - Location. No housekeeping and no explanation on how things work. Wifi so bad.
- Bibi (7/5): Good -
- Wei (5/5): Passable -
- Nicholas (9/5): Superb - The view 1. The person in charge during the stay were not punctual during our check out time. I already inform him one day before our check out day because we check out early in the morning & rushing for our flight. Please improve your staff
2. The price in the apps were not same as the real payment. It says discount and only paya rm700+. Then when we come to the residence, we have to pay rm1100+ not include the rm200 deposit. Please make it clear with your payment.
- Farah85 (6/5): Pleasant -
- Ayse (10/5): Exceptional -
- Alexander (3/5): Horrible service - The view The lazyness and arrogance of the staff, where everytime you walked passed the reception, people were angrily yelling and arguing with the staff due to the poor service and horrible way of treating their guests
- Nandhini (10/5): Exceptional -
- Paul (10/5): Exceptional -
- Aina (10/5): Exceptional -
- Victoria (10/5): Exceptional -
- Edyta (10/5): Exceptional -
- Michael (10/5): Exceptional -
- Daniel (10/5): Exceptional -
Photos