Lucentia residence T1

Location: Jalan Bukit Bintang Lucentia residence, Kuala Lumpur, my

Star Rating: 8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Lift / Elevator
• Tour desk
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Currency exchange
• Non-smoking throughout
• Shuttle service (additional charge)
• Public transport tickets
• Public Bath
• Infinity pool
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Rooftop garden
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• One-Bedroom Apartment

  The sauna and fireplace are the special features of this apartment. The air-conditioned apartment has 1 bedroom and 1 bathroom with a bath and a shower. The apartment's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. The apartment offers a washing machine, a tea and coffee maker, heating, a flat-screen TV with streaming services, as well as lake views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Fireplace
  • Electric kettle
  • Sauna
  • Cleaning products
  • Linen
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Tania (8/5): Ok juste pour la piscine. - Piscines communes géniales. Guest pas du tout aimable, nous engueule car nous arrivons 10 min en retard à cause du trafic, pas compréhensif. Chambres très sale, draps tachés, pas de serviettes de bains ni de savon pour se laver.
• DEYSI MARGOTH (8/5): Muy bueno - La vista del alojamiento
• Lucas (7/5): Great place with breathtaking view, but be aware of the host trying to scam you. - It was easy to get in contact with the staff. We got a message as soon as we landed and got all the information beforehand. The accommodation is placed in a very good area right between the places that you would visit on a city trip, without being in the tourist hotspot. There are nice restaurants around and the view from the room and especially from the roof top pool are incredible. After arrival the staff informed us that we have to give a deposit in cash of 300 RM. Guess what, he didn't give his name and of cause he didn't give back the deposit cause he got 'sick' on the day of the checkout. Be aware of this scam! Other than that the place is really great and can be recommended.
• Christian (10/5): - Everything was great
• Ramona (10/5): - Super Ausblick. Perfekte Lage.
• Mohd Hafiszan (9/5): - The view dan ac very cool Iron broad no have and internet wifi very slow
• mohd azahari (8/5): -
• Nonny (10/5): - Room very nice 😍😍 Whole room very nice
• Damia (10/5): - The staff will guide you how to check in , and really kind and responsible person to guest.
• Adelajdo (10/5): - La vue sur les tours juste incroyable!
• Adrianna (3/5): -
• Valerie Xing Hui (10/5): Nice host and awesome view from room. - Great view from the room, central location with direct access to a major mall. Nothing much, only downside was aircon leaked.
• Ilia (10/5): Лучше поискать другое место для проживания в том же комплексе - Удачное местоположение Хозяин не встретил, заселение ужасное: Вам надо ловить людей на улице, что бы они открыли вам двери. Залог просит перевести на личную карту, у нас согласился оставить его в почтовом ящике. Нет горячей воды, включается выключателем около туалета, об этом никакой информации нет. Номер старый, мебель в ванной вздутая и в плесени, пауки и мошки в ванной. В стиральной машине старое белье, чьи то тапки в ванной. Видно, что за номером не следят, пол был грязный, много волос, пахло канализацией. Хозяин был всегда на связи, быстро отвечал на сообщения, но сама процедура заселения — головная боль.
• Khalil (1/5): - Location Room condition.. 1- bedsheet not clean, 2- fan no control, 3- tv wifi no good cannot see the picture event use own wifi internet 4- poor host service..very bad reputation worst.. 5- Take note plse change this host..TQ
• Lawrence (8/5): -
• Elisa (1/5): Pessimo... run away - Piscina bella anche se con poche sdraio e struttura abbastanza nuova. Vista dalla camera dello skyline L'host ci ha fatto aspettare un'ora fuori dall'albergo perché non poteva farci il check-in (noi siamo arrivati alle 4 p.m. e ci ha fatto aspettare fino alle 5, anche se il check-in parte dalle 3) Host scorbutico e frettoloso Camera sporca , piena di capelli a giro. Lenzuola bucate e piene di capelli ,dubito abbia cambiato le lenzuola dagli ospiti precedenti. Polvere ovunque, frigo sporco, doccia sporca, vetri sporchi con manate. Aria condizionata poco funzionante, a volte fa poco , a volte per nulla. Al check-out l'host non si è presentato e non ci ha ridato la cauzione (300 MYR contanti) , gli abbiamo scritto e prometteva di mandarli con Paypal. Non ci ha ridato la cauzione e questa storia è continuata per 3 GIORNI.... dopo numerosi solleciti e preghiere ce li ha mandati ma le tasse di conversione le abbiamo pagate noi!!! Vergognoso , vi consiglio di scappare se non volete rovinarvi la vacanza e l'umore
• Fantuzzi (8/5): Camera con vista su KL - Il punto forte della struttura è sicuramente la vista. Sia dalla camera che dalle piscine. É una stanza/appartamento con camera e angolo cucina in un open space, lo stabile è signorile e c’è diretto accesso a un centro commerciale adiacente. L’acqua della piscina era fredda e i lettini pochi rispetto ai clienti.
• Darshan (8/5): -
• Daniel (1/5): An experience I would never want to repeat - I strongly advise against staying at this property. Upon check-in I was asked to leave a cash deposit, which was supposed to be returned in the same form at check-out. This did not happen – instead, after my departure I was informed that the refund would be made through PayPal, something I never agreed to. I had to wait many days for the refund, receiving only excuses in the meantime. In the end, the money was not returned in full, with the property justifying it by fees and exchange rates. This is highly unprofessional and should never be passed on to the guest. What’s worse, during our correspondence the owner engaged in completely unacceptable behavior. He tried to intimidate me by claiming that all our conversations were “secured with my passport,” and even sent me a photo of my personal document, which I had previously provided only for booking purposes. I see this as an attempt at blackmail and a serious violation of trust. Instead of being treated like a guest, I was treated unfairly, unprofessionally, and in a way that raises serious concerns about safety. This was an extremely unpleasant experience, and I cannot recommend this place to anyone.
• Joseph Wladimir (1/5): TO AVOID AT ALL COSTS! - The accommodation was very dirty and nothing like the photos. We struggled to find the entrance, which was very poorly indicated, and on top of that, it was never mentioned that we had to leave a €50 deposit. An employee even escorted a group of French guests to an ATM to force them to leave a deposit. We then had to ask many times to get our deposit back. The employee refused to return the €50 in cash and would only do it via PayPal, which was also never mentioned. Finally, after many reminders through Booking and WhatsApp, we managed to get our deposit back, but only €47.20 instead of €50… This is unacceptable — these people are thieves, not to mention that their accommodation is terrible! I strongly advise against staying!
• CHIARA (8/5): - La posizione - molto comoda per raggiungere tutto La vista e la piscina, fantastiche😍 L’appartamento è una chicchetta, c’è tutto quello che serve! Il proprietario è stato molto gentile al check in visto che il volo ha tardato e siamo arrivati alle 2 della notte. Per il check out ci ha lasciato i passaggi da fare ma tutto è stato molto semplice. Forse il bagno è da sistemare visto che il lavandino perde acqua ogni volta che si apriva.
• Hendrik (9/5): - Zentrale Lage, Rooftop Pool. Check in
• ren hui (10/5): -
• Rusydi (4/5): It was great, till it wasn’t - Its proximity to the monorail station Everything was ok. However when I requested for early check in, they asked if i am willing to pay more for the cleaning crew to come. To which i politely declined. $300 cash deposit was required but no receipt was issued to show proof of deposit. When i checked in, i thought the room gonna be nicely cleaned, there were strands of hair by the bedside table. Longs strands of hair and i am a guy with short hair. So yeah Wifi sucks. Kept on disconnecting and due to the height of the apartment, the internet was not stable. Upon checking out early, they did assist me the procedure of checking out. They informed me that they will use bank transfer to return me back my deposit. After 3 hours of them not replying to me, they sent a video of cigarettes and blamed me, a non-smoker for smoking. To which i told them that i merely open the window for ventilation as the whole room smells damp. But they insisted on blaming me for smoking. To which i denied as i am another asthmatic person who doesn’t even smoke anything. When i told them my side, they are still adamant in blaming me and wanting to take action. Its their words against mine, but it’s obvious they are just trying to find reasons to keep the deposit money
• Zakariya (10/5): -
• Lorena (10/5): Maravillosas vistas - Las vistas desde el apartamento increíbles, la piscina infinity, la ubicación buena y con grab cerca de todo. Apartamento limpio, aire acondicionado y ventilador de techo Al llegar nuestro vuelo se retraso mas de lo previsto y pese a que avisamos en todo momento al propietario pareció un poco molesto. Pero salvo eso, nos informo bien de todo y de los pasos para check in y check out. (dejamos fianza y nos la devolvió sin problema el día de la salida)
• Jeniffer (8/5): -
• JISUN (2/5): 개인아파트홈스테이 - 전망만 괜찮음 침구류세탁, 화장실바닥의 청소상태가 아쉬움. 특히 고장난 헤어드라이기로 두 번 얘기해도 무시당함. 왓츠앱의 소통은 호스트가 불리한부분은 읽고 답변없음
• Danny (8/5): Very good -
• Shaiful (7/5): Good -
• Siti (10/5): Exceptional - I had a great stay at Lucentia Residences. The unit was clean, modern, and well-furnished, with an amazing city view. The facilities – especially the pool and gym – were top-notch. Location is very convenient, close to shopping malls and public transport. Staff were friendly and responsive. Highly recommended for a comfortable and relaxing stay!😍😍😍😍
• Chee (2/5): Very poor - This is the worst experience I have ever had with properties that I booked from Booking.com. This is the first time that I have to clear a small piece of stain on the bed sheet before leaving the house.
• Mohammad (8/5): Very good -
• Hannah (1/5): Fraudulent Activity - please avoid!! - PLEASE READ. The host of this apartment has been abusive and has stolen money from us - look at his reviews and you will see plenty of other examples of this. Please do not stay here with so many great options in KL that won’t take your money and waste your time! My partner and I stayed here for 1 night. On arrival, the owner demanded cash as a deposit (he should definitely put this in the property description but hides it away under a different filter). He claimed he was doing us a favour by reducing from 300 to 100MYR but we DID NOT GET THIS RETURNED to us. He lied about being willing to meet us the day after - and then again when we returned to KL a week later he refused to meet us despite giving him plenty of notice. He then failed to pay us through PayPal and even demanded a refund from us after never having sent any money.. Finally he agrees to pay by bank transfer and after long delays and openly lying about having already sent the money through his ‘finance team’ (it’s just him.) He then actually admits to having stolen it… evidence of this has been sent to booking.com who are taking action. The room is fine and it has a nice view but I really wish we had listened to other reviews prior and saved our money for a much less stressful and enjoyable place elsewhere.
• Marcos (1/5): Sooooo bad in general - Nothing Forma the start, the person show has to get the keys to the reception was so late, then the room was smaller than they said and they had lot of broken things all around the room. WiFi does not work properly. The swimming pool was closed so you can not use it. Also they ask for a money deposit which is almost more expensive than the room indeed and they do not give it to you back. In general, there are lot of other places to stay in KL, and although you may not have the views, try to stay in a hotel, and not in this bad appartamnets. Everything wrong
• Simmonds (3/5): Felt very unwelcome and the facilities were awful - The location was good The staff were so very rude and unhelpful, the rooftop pool had no water in it which was the main reason why we booked it. The wifi didn’t work and neither did the tv.
• Justina (9/5): Good room for good price - The view from the window was great, the room was clean, safe location there was a strange smell in the room, there was not always hot water, the deposit have to be left in cash
• Noeleen (3/5): You get what you pay for - The location and the roof top pool The apartment was not up to standard. The bathroom badly needs a deep, clean shower area. The tiles were very dirty, and the towels that were provided were not very clean and smelled. The bed was large and comfortable, but the duvet had a stain on it.there was a kettle provided but no cups or glasses to make a cup/coffee. The remote control for the TV did not work. i asked for batteries for it, and the owner said he would drop them up, but he didn't bother. Would i stay here again? Absolutely, no way!!
• Nicolas (7/5): Good - Location and Pool the smell of the sewer is very strong.
• Dominique (5/5): Rude communication - The view insane, price very good, but the host… I never met someone so unfriendly. We asked for towels (we stayed 3 days) and she refused in a very ugly way. Also we could not find the entrance and keys of the residence. All not very big issues, but the way of communication was so rude. It was just to late for us to cancel.
• Mykhailo (10/5): Exceptional -
• Steven (8/5): Absolutely loved my time in Kuala Lumpur and will definitely return. - Great location, absolutely amazing views of the City from the room and the roof
• Harrison (7/5): Good spot for a couple of nights in KL - The pool and gym area were amazing, and the room was spacious and clean Access to the residence and figuring out the lift system was a bit difficult as it wasn’t explained to be very well on arrival, but I think it was simply down to a language barrier.
• Chinh (10/5): A great holiday for everything. We will come back here and recommend to others. - This is a mini apartment that makes us extremely satisfied. This place ensures security and is in the center of KL so it's easy to get around. The room is like a mini-apartment with everything for us: dryer, fast water boiler, TV with bluetooth connection,... There is a swimming pool with excellent views . Especially we can walk through Lalaport shopping area because there is a road connecting through there is very convenient. Very satisfied with the quality and service here. Nothing at all
• Lilit (10/5): Exceptional -
• Ining (8/5): Very good -
• Rafał (8/5): Very good -
• Madi (1/5): Look elsewhere. Much better places around. - Good location and nice building Sadly, it wasn't clean. The bed sheets were not fresh, there were crumbs in the bed and the presentation of the bed was very poor. The floor was also pretty filthy. Having my own airbnb rental back home, all it takes is clean sheets and nice presentation of the bed. A little more effort and that goes a long way. Sadly I booked myself into a hotel as it just felt a bit gross.
• Leo (9/5): Superb -
• Kartika (10/5): If you like to walk around the Bukit Bintang area, then this place is the best place to stay at. It nears everything in - The location is near to the place I had concert at Nothing. All good
• Nylac (8/5): Very good - Easy access to lalaport and hang tuah station, tho only if you have the access card. Else, you had to walk from the outside to reach the residence. Cleaning wise need to improve more. The water used by previous tenant inside the boiler was not removed and it's not washed properly cause the water inside was oily and there's some noodle stuck inside it. Please take note on this. And the towel provided has stain on it. Aside from the boiler and towel, all in all it was still okay.
• Erdvilė (10/5): Exceptional -
• Lord (9/5): Exceptional Accommodation! Amazing view from the room, and the best swimming pool in all of KL!! - The room was really nice and tidy, and the view was exceptional, one of the best views of KL, you can see the Twin Towers and at night it was amazing. The ultimate facility was ofcourse the Rooftop infinity swimming pool. One of the nicest pools we ever ever swam in. And for those who don't like the heights, there is also a really nice large swimming pool on the third floor with Jacuzzi. Overall, an amazing accommodation to stay at, and very central, easy to access the amazing city that is Kuala Lumpur. Lucentia boleh!
• Frederic (9/5): Highly recommended luxury spot in excellent location with simply stunning rooftop infinity pool - Very, very impressive luxury building in central location right next to the brand new LaLaPort mall which features plenty of cool restaurants & shops. The infinity rooftop pool with superb view on the Petronas Towers is simply stunning, and so is the architecture & design of the flat & building which can compete with 5 star hotels. Most highly recommended spot and kind host who was also kind enough with my late arrival caused by an unanticipated 2-hour long queuing at passport control at the airport !
• Waleed (10/5): Exceptional - I liked the view of the room and the breathing view from the swimming pool . It's really cool 😎 and I like it a lot
• Dominika (10/5): Exceptional -
• Jeffery (9/5): Good location with beautiful night view - I was having conference in Times Square, it was a convenient location. Nice view - overlooking all landmark buildings such as Twin Towers, KL tower, Merdeka tower.. Room was comfortable and clean. Wifi and netflix available. Wifi was not stable during my stay, i am not sure if it was just my luck.
• Chandrakumar (9/5): Superb -
• Vita (10/5): Perfect. Life is good! Enjoy! - Everything was great! The location is safe, security and in the very center. Gorgeous view from the room and of course the most beautiful thing is the pool on the 35th floor and the view of the whole city. They met me and even gave me a ride to the Petronas Towers after the session. I definitely recommend this pesto! Nothing
• Ahhang (9/5): Superb - The ease access to monorail, lrt and lalaport/zepp
• Mark (8/5): We really liked this unit. The person in charge, Mohsin, is very nice, very responsive and obliging. - The location is central, very close to Lalaport which is a huge mall and has great dining and drinking choices which we like. The bathroom shower should be much cleaner. The ceiling fan is great but the speed is too fast :)
• Syed (10/5): Exceptional -
• Kar (10/5): Exceptional - Very nice view from room and swimming pool
• Liyana (10/5): Exceptional -
• Micha (10/5): Exceptional - Quiet, safe, best view from room and pool!
• Gabriella (10/5): Exceptional - Super nice building. Loved the jacuzzi and sauna and infinity pool and the views in general. Everything almost perfect, just would have been nice to have mugs 😁
• Siti (10/5): Exceptional -
• Hugues (9/5): Superb - Great facilities (beautiful rooftop pool), room was clean and the bed comfortable. Owner was also very nice. Good location 15-min walk away from vibrant city center.
• William (8/5): nice - Very near Zepp Tonnes of eatery Nice pool the carpark is confusing
• Mohd (10/5): Exceptional -
• Mascha (10/5): Amazing! - Everything! I stayed here for 1 night when I arrived in Kuala Lumpur and had an amazing stay! The room is really really nice, clean bathroom + kitchen/wash machine! There's also a pool on level 35 with view over the whole skyline which is epicccc! -
• Nataliya (8/5): Very good - The location is great, close to everything. The complex itself very safe with 24×7 security plus great view.
• Louise (7/5): Amazing pool. Bad check out process. - The rooftop pool and view from the pool is fantastic. It is done up very nicely. The checkout process was really bad. We organised a time for checkout with the guy. However he was 45mins late. He only told us he was running late when I messaged to ask where he was after the time we had agreed. He had our cash deposit so we couldn't just leave. What if we had a flight to catch? It was pretty ridiculous. The price is good and the pool is great. However it was let down massively by the check out process.
• Christian (2/5): Awful experience - The location was great and the pool had an amazing view It wasn’t very clean, I saw stains on one of the pillows and the air conditioner wasn’t working properly. The bidet was dripping water on the floor. We were in contact with two people regarding the check in and check out, the check in was great but the check out however was awful. We were supposed to meet one of the guys in the morning and hand over the keys and get our deposit back but he never showed up.
• Denis (10/5): Exceptional - Exceptional location, residence facilities are unbelievable (sauna, steam room, jakuzzi), very friendly host, close to City Center
• Steven (10/5): Exceptional -
• 유영 (10/5): Exceptional - can’t forget the amazing views from the room and pool!!
• Vesmira (10/5): amazing - most unreal stay. the room is beautiful very clean and the owner is super helpful and friendly worth every penny the pool is unreal with the best view nothing would recommend to everyone
• Clodagh (10/5): Exceptional -
• Chan (9/5): Superb - Facilities, location, amazing pool, good security Smell of the drains, smell of moth balls, flight was delayed and check in was not easy
• Paul (10/5): Exceptional -
• Chee (10/5): Great location and comfortable room with good views - The room is in a very accessible location with direct connection to Lalaport. Facilities were very clean and well maintained. Room has a great view of KL and is very comfortable and clean overall. The kitchen sink may occasionally give off a smell, something to take note of.
• Muhammad (6/5): Good location, bad agent behavior - location The behavior of the hotel agents was unprofessional His conduct was extremely unethical and customer service experience was lacking. The hotel amenities were great, but the room was not as clean as expected. The Hotel mission and values are admirable, but their communication with employees needs to be more transparent.
• Ruth (10/5): Exceptional - Very good location, everything is easily accessible. What we loved the most was the INCREDIBLE city view from our apartment and the rooftop pool as well was out of a dream.
• Cameron (10/5): Exceptional -
• María (4/5): Disappointing - The pool is the main highlight of this place They asked us for a deposit of 300, which was not specified in the Booking conditions. The place was not well equipped. There was some stuff from other people.
• Daoyi (10/5): nice and clean appartment with reasonable price - good location , nice and clean none
• Aaldert (9/5): Superb - The residence was very clean, and the pools and view are amazing, also the security is top notch, which made us feel very safe. We only received one card, which is required to operate the lift and get in and out of the residence. Having an extra card key would change the 9 to a 10 for us.
• Aliaksandra (7/5): Nice view and infinity pool. The room needs some work to be done. - The view form the room is really great. The room was clean. Also there are two swimming pools available for the whole day. Infinity pool is amazing but there are very few sunbeds. The room was ok for 2 days of stay, but for long comfortable stay it needs some more stuff and some work to be done. For example, there were no hairdryer, towel for hands in the bathroom, hooks where the towels can be hanged, more glasses or cups (it was just one for 2 ppl), mirror in the hallway (the only mirror is in the bathroom and it's narrow). The door in the bathroom is extremely loud, can wake up anyone. PS: to enter the territory you need to pass through the security that asks you to show them QR code, which we were not provided in advance. So we had to contact the host and wait at the security for the problem to be resolved.
• Afiqah (10/5): recommend - very nice and comfy
• 貞年 (9/5): Basically comfortable during the stay. - The location is good, easy to take the metro or visit the city by walking. The view from the window was amazing and could see the twin tower clearly.
• Anmako04 (7/5): Good - Room is very nice, you have amazing view on Kuala Lumpur. Facilities in the building are amazing, 2 swimming pools, jacuzzi and sauna separated for girls only. Location is perfect, close to everything. First problem i had is late check in, guy named Sunny messaged me on day of arrival insisted i should come at 2pm,i tried to explain that is impossible and i can come only at 1am next day (i alredy requested the same after booking). Next problem is that security eill keep you for 15-20min, even if you show them your reservation but apparently they have some protocol of not letting you go in without QR code of staying witch i didn't have and couldn't message anyone without connection. Last thing is that room wasn't clean properly. I found a rag hanging on a handle, fingerprints on the fridge, hair in the closet and etc., definitely for that kind of building standards i would expect more.
• Gino (8/5): Very good - Amazing view The bathroom gave off a bad smell at times. Bad enough that if you left the door open you could smell it from bed.
• Lihchi (7/5): Good - location cleanliness
• Shinjidpurple (10/5): Nice view to see the KL skycrapers! - The infinity pool view was spectacular..the gym also. Complete with basic needs, towel,kettle, microwave & youtube netflix. There is a short cut to lalaport mall at G level( the door behind the motorcycle area). Easy check in and check out. Will repeat this one.Highly recommended. None!
• Niaz (10/5): Exceptional -
• Muhamad (10/5): Exceptional -
• Anonymous (10/5): Exceptional -

Photos