One and Two Bedroom Apartments at Coppermaker Square in Lively Stratford
Location: 1 Cherry Park Lane Coppermaker Square, London, gb
Star Rating: 8.3 Stars
Property Type: Hotels
About this Property
Convenient Location
- Close to Stratford City Westfield and Stratford Tube Station
- Easy access to Olympic Stadium and West Ham
- Nearby parks and only 7 km from London City Airport
Modern Amenities
- Fully equipped kitchen with dishwasher, oven, and fridge
- Garden, free WiFi, and lift available
- Spa facilities and 24/7 security for a comfortable stay
Personalized Service
- Concierge service for guests' convenience
- Each unit with wardrobe and TV for entertainment
- Enjoy a relaxing stay with all the comforts of home at Coppermaker Square. Book your stay now!
Important Information
This property will not accommodate hen, stag or similar parties.
Disclaimer - This is strictly a non-smoking property. If this rule is broken and we have reason to believe that the apartment has been used to smoke inside, there will be an additional smoking deep cleaning fee applied at £250.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Fitness facilities (surcharge)
- Swimming pool
- BBQ facilities
- Lift / Elevator
- Hot tub/Jacuzzi
- Sauna
- Non-smoking throughout
- Concierge service
- Fire extinguishers
- First aid kit available
- Smoke alarms
- CCTV outside property
- 24-hour security
- Television in common areas
- Free wired internet
- Access to nearby indoor pool
- Fitness facilities (surcharge)
- Internet access
- Games
- Indoor/outdoor pool
- Japanese garden
- Swimming nearby
Rooms Available
-
Standard Apartment
The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and an oven. This apartment has a wardrobe, a sofa and a TV. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Refrigerator
- Dishwasher
- Kitchen
- Sofa
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Toilet paper
- Privacy curtain
-
Two-Bedroom Apartment
In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. This apartment has a wardrobe, a sofa and a TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Refrigerator
- Dishwasher
- Kitchen
- Sofa
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Toilet paper
- Privacy curtain
-
Superior Apartment
The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and an oven. This apartment features a wardrobe, a sofa and a TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Refrigerator
- Dishwasher
- Kitchen
- Sofa
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Toilet paper
- Privacy curtain
-
Apartment
Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and an oven. This apartment features a wardrobe, a sofa and a TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Dishwasher
- Kitchen
- Sofa
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Toilet paper
- Privacy curtain
-
One-Bedroom Apartment
The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and an oven. This apartment has a wardrobe, a sofa and a TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Dishwasher
- Kitchen
- Sofa
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Toilet paper
- Privacy curtain
Guest Reviews
- Ciara (8/5): Very good -
- Ana (10/5): AMAZING PROPERTY, MODERN, CLEAN, GREAT LOCATION AND IT WAS BEAUTIFUL - OUR LOCATION WAS AMAZING SO CLOSE TO THE WESTFIELD AND BEAUTIFUL CAFES WE COULD NOT FAULT ANYTHING
- Ayodeji (10/5): Exceptional - Nice property,Sia was really helpful …
- Nana (8/5): Very good -
- Linda (8/5): Would stay there again. - Location was fantastic, handy to shops and transport. Apartment was clean and tidy. Really enjoyed our stay there. Travelled for 24 hrs and arrived at 2.30pm the staff would not let us in until 3 so had to sit in reception for 30 mins. It would have been a better experience to be let in slightly earlier. Also not enough cutlery/plates only 4 of each which made it hard for serving food, also need a frypan in the apartment.
- Dr (1/5): Bad - The location was excellent There were not enough toiletries, no extra towels only 2 towels were provided for 8nights for couple and there were no bedsheet, no extra pillows and also no pillow cover to change. All 8 nights we have spent on same sheet and with same douvet cover due to which my wife got skin infection. And the mattress was sooo uncomfortable.
The apartment was not fully equipped with amenties.. no proper cuttlery.
And no cleaning service for whole my stay.
- Tsu-yi (8/5): This was our second time staying here, but we had different feeling - Location good , staff was friendly We didn't have a hair dryer when we arrived at our room, and the the light in the living room couldn't work
- Tumisang (10/5): Exceptional -
- Yota (9/5): Lovely , spacious, clean apartment… I’m definitely looking forward to my next visit - Location and amenities was perfect I needed a cleaner to come in but my emails to property was never responded to
- Babajide (8/5): Very good -
- Charlotte (9/5): Amazing property, great facilities, easy transport options - The location was excellent! Literally 2 mins to Marks and Spencers and steps to the underground trains! It is super convenient taking the trains to central London to see the sights!
The building is beautiful and super fancy; and my kids enjoyed the swimming pool! There's a sauna and gym as well! There are so many options for food: 2 food courts in Westfield plus a row of restaurants located on the outdoors part of the mall.
The room was clean and well appointed. It looks like the management has heard everyone's feedback. The beds were soft, though the mattress was thin. It was comfortable enough! There were cutlery in the kitchen and enough tableware for the 4 of us. There were only 3 hangers but we just used the nightstands and suitcases for our clothes. They provided 2 rolls of toilet paper, and it would have been enough for a 7 night stay, but we had to get more and left the rest. They also provided shampoo and body wash, but we bought some at Waitrose at the westfield.
The staff at the front desk were super nice and accommodating. We arrived early, and they allowed us to leave our bags while we grabbed some lunch!
All in all, it's an amazing place to stay, and we fully intend to stay there again on our next visit! If I was to be picky, more hangers. Maybe instructions on how to use the washer/dryer? We couldn't figure out how to get our clothes dry, so we used the drying rack that was provided. Our clothes dried within 24 hours so planning was needed!
- Hassan (10/5): Exceptional -
- Onayimi (9/5): Awesome - Lovely and spacious. Modern and right in the mall
- Sue (10/5): Absolutely excellent it was warm everything there that we needed. - Everything also the staff especially Sewle (CSA) was lovely Nothing
- Elizabet (10/5): Exceptional - central location, modern apartment, phenomenal common spaces, very safe no hangers in the wardrobe
- Michelle (8/5): Great location and Spacious accommodations! - The apartments are spacious and I like having a washer. The technology wiring is top notch. Can plug all devices in without needing a converter! Great location. Super easy to take the Elizabeth line to Heathrow. The beds are uncomfortable. I had to sleep on the sofa all week. Not enough supplies. Needs toilet paper and laundry soap. Having to purchase those and leave them behind seems wasteful and expensive.
- Claire (10/5): Will re book again - Close to shopping center and train quite location fresh decore Mattress
- Ahmed (9/5): Very clean and convenient with groceries downstairs, a large mall, a safe newly developed area for walks, and easy acces - Almost everything No Cutlery
Maybe uncomfortable mattress and pillow
- Ghaith (4/5): Average almost - Location We sent several emails regarding need for towels and hangers which were not responded to and even when water was cut off staff just rolled over the email to others to deal with : The property did not offer enough toiletries or kitchenware
- Tracey (10/5): Very enjoyable stay would recommend and stay again - Location cleanliness Washing machine dryer did not dry clothes. For international travellers instructions on how to your appliances may be good.
- Oladimeji (10/5): Exceptional -
- Zoe (10/5): Exceptional -
- Vishal (9/5): Excellent facility - Location and access to London
Safety and overall proximity to Westfield mall Customer service on site is not good and so is staff managing booking
- Myriam (10/5): Want to move in - Clean, spacious and great location Nothing to dislike
- Wen (3/5): Poor - Good facilities with good access too multiple
public transportation. Our stay here was a nightmare from start to finish. After a long journey to London, we arrived only to be told our booking had been cancelled—without any prior notice. We were left in shock, and the staff were completely unhelpful. They offered no refund, no alternative accommodation, and no solutions at all. When we pressed for answers, one of the staff even threatened to call security to remove us.
After much back and forth, they finally put us in a temporary room for one night. But the stress didn’t end there. The next morning, we were told that the new room we were promised might not be available, forcing us to argue once again just to secure a place to stay.
This experience completely ruined our 10-night stay and tainted our entire trip to London. The staff’s attitude was appalling, and their lack of responsibility was beyond frustrating. I strongly urge anyone considering this place to stay elsewhere—it’s not worth the hassle or the stress.
- Estrellita (9/5): Very happy overall - Nice and clean, close to everything No hair dyer, should at least provide because it's simple thing but necessity for women.
- Princess (9/5): Enjoyable - It was fantastic The foams were thin so didn’t have comfortable sleep as I would have loved it
The staff were not friendly at all.
- Zoë (8/5): Lovely and amazing stay. - Great facilities. We were allowed to use every facility, such as the gym/pool/sauna. Very central in Stratford. Staff were lovely. The signal was quite bad, as was the wifi. But this can be understood considering the hotspot its located in.
- Zuzana (10/5): excellent apartment, perfect location - Comfortable accommodation, very clean, spacious.
Great location, quiet but close to the station (trains, buses, underground...) and shopping centre. Easy access to the city centre.
We enjoyed our stay here and if we next time visit London we will definitely choose this accomodation for our stay. I can only recommend it. More equipment in the kitchen would be helpfull - glasses, cups, plates etc. (there is just 4 of each so you have to wash the dishes quite often - but there is a dishwasher).
More hangers or shelves in the wardrobe would be usefull.
There is a swimming pool but unfortunately we never had time to try it.
- Jain (10/5): Great apartment in a excellent location - Location and amenities in the property. Big spacious apartment. A bit pricey but still worth it
- Miyuki (9/5): Great property, Affordable+ perfect location - Great location and property was good for family.
Shopping mall, restaurants, grocery stores, and train station were all in super close walking distance. Internet/wifi connection was weak or no connection at times
- Keith (10/5): Coppermaker. - Great location for Stratford and London. Shops right next door. Nothing.
- Corfield (10/5): Fantastic location and facilities - Fantastic location and facilities on site; spacious and clean; close to shops and transport links No parking and difficult to access to drop off luggage etc
- John (9/5): A great place to stay - Very comfortable and well-managed accommodation. Our rooms were spacious and lovely.
The reception staff were very friendly and helpful.
We loved the spa facilities.
- Revesz (10/5): Exceptional - Amazing apartment hotel: very spacious flat with two bedrooms, two bathrooms, living room with kitchen. Spa and gym in the buliding, even a pet wash station in the basement - all included in the rental. At the heart of Stratford, next to Westfield shopping center and Stratford bus-, underground and railway station. Super busy, lively, area with cafes, shops, restaurants. We highly reccommend! Some shelves would be needed in the bedrooms and also separate duvets instead of one large, however, these were minor things compared to the very positive expereince we had.
- Phillippa (9/5): Superb -
- Aladesanmi (8/5): We enjoyed our stay - Access to the train station, mall and a host of other tourist attractions. The limited flexibility for late checkouts and the somewhat hard mattress.
- Frank (8/5): Good and clean appartmnet on a perfect location - Great faclities Not enough kitchen equipement. Beds could be better.
- Evonne (7/5): Nice clean building and rooms, disappointed with the phone calls and messages. - Location was excellent - we were attending and event at the Olympic Stadium. However staff were friendly but didn't seem to know how to deal with our booking when we were told on the train there that the apartment had a leak (they thought I was the agent and not the person staying there). We were telephoned on the train to say the apartment had a leak and they were having difficulty finding another apartment , they thought I was the agent not the guest. Found us an alternative after we arrived. Then on second day had a message to say we were due to check out but we had another night booked - found it very stressful as I was travelling with my parents who are in their late 70's!
- Feliza (7/5): Good - The building was very clean, withing the Westfield centre which is where we needed to be. We needed to get an invoice as it was a business trip and where referred to booking. Booking referred us back to the hotel which is the normal way. The hotel refused us the invoice.
Our booking was for 7 nights and was two bedrooms two bathrooms. From the first day of arrival we asked for a bin that was missing from the 2nd bathroom, and were told to use the one in in the 1st bathroom.
On day 4, the shower in the 2nd bathroom was overflowing, water was draining very very slowly, and I had to stop my shower. After 10 min when it drained it was full of short black hair. I took a video and went down to the reception where I was told that nothing could be done until maintenance would come in in the morning. And they would come to the room to fix it. By 13.00pm next day, as no one had come, I went down again. I was told that maintenance was not in that day, and I could use the common shower in the basement.
Every time something was wrong and we would speak to the staff, the answer would be that they were there just as security cover and there was nothing that could be done.
After 5 days of that, finally a nice guy who was listening to our conversation with the reception, took it upon himself to come up, fix the shower, bring a bin and clean the dirty shower. He was not maintenance.
There is a complete lack of personnel on the premises! Anything that goes wrong can not be dealt with!
We asked to get a person who is responsible for the premises but they refused to give us a name or an email or a phonenumber.
We would like to ask for a refund due to all this, but we have no contact details. This is an absolute unprofessional operation system within the hospitality sector!
- Divya (3/5): Poor - Location was good, Accommodation was clean Staff were extremely unfriendly, 2 problems were not sorted until 7th day of our stay. Delay in response from Staff. Some staff were very rude and unfair.
- Kateřina (10/5): Everything was absolutely perfect - Very nice apartment, perfect location, wellness, services. I appreciate the possibility of storing suitcases before departure. Nothing
- Elizabet (10/5): Totally fabulous - Communal areas are just extraordinary. Well done Coppermaker Square!
- Oumaima (9/5): Great - I loved the location, size of the apartment and facilities and it’s a really good value for money and i literally had everything around me in the area. I would definitely come back again One of the staff at the reception was quite rude when i asked him to open the door for me because nobody explained to me that the black thingy with the keys is for opening gates so maybe he thought i was just lazy to open by myself.
The bedroom is spacious and they could have put like a dresser at least it would be so helpful. Also, there like 5 hangers only in the wardrobe.
- Thomas (1/5): Sewage everywhere. They pay for 5 star reviews - don’t be scammed. - Serious leak in the building. Raw sewage being pumped out. A month of our stay was plagued by it. Nobody did anything. Booking.com support team just went round in circles with automated messages. The leak stopped and started again just before we left.
Way too many teething issues for the price they charge. Maintenance impossible to get round to fix issues. Reception staff are powerless, and management are barely there. Wifi is down almost every day and doesn’t reach most of the apartment when it’s on. Parcel room is complicated and the last wifi outage killed it entirely - completely inaccessible for over a week! Several parts of the gym are broken and have been for months. Management are extremely uncommunicative and cagey. Most recent disaster is a sewage pipe leaking into all front flats in Harrison, which lead to the insane email “we kindly request that you limit the use of the bathroom facilities until further notice.” !!!
Nobody seems to know what they’re doing. Westfield opened the arcade ‘Gravity Max’ underneath the building and you can hear arcade music until 1am on the lower floors. They’re also doing building work so you have that during the day too (and always WAY outside legal hours). The whole place is, regrettably, a disaster.
- Jeannine (10/5): It was great -
- Jason (9/5): Great place for beginners trip to London - The apartment complex is lovely. The living space is both spacious and extremely clean.
The apartment we were in had everything we needed such as:
A kitchen with all the utensils
Laundry machine
TV, sofa and coffee table
It is conveniently located beside Westfield which means things were easy to acquire if needed. As this is a full blown apartment complex, there is no room service.
Due to our longer stay, we ended up running out of toilet paper and shower gel. The laundry machine also did not have any pre loaded detergent.
- Sergio (9/5): Superb - The facilities are great. And the rooms are amazing In the apartment there was equipped with all you needed and big enough for 3
- Aj (9/5): Superb -
- Ho (7/5): Good - Location, Space, Gym, Swimming Pool, Sauna (when it actually worked) No hairdryer, Iron, Bed was lacking support
- Onojaife (9/5): I had value for money very satisfactorily - Very comfortable in A good location Couldn’t reach the property with the car closely enough
- Monica (9/5): Superb - Modern, good facilities and location I stayed for 3 weeks so there wasn’t enough essentials left for that time - like toilet roll, dishwasher tablets, coffee etc
- Mobolanle (9/5): A comfortable and pleasant stay - A very clean place with the required facilities. Having access to the gym and swimming pool was great. The location was good, with close access to the shops and also near the train station. The mattress was too soft for my liking, would have preferred a firmer bed to sleep on.
- Michelle (10/5): Nice accommodations in Stratford! - Great apartment! Spacious, quiet, comfortable. I was too busy to enjoy the amenities but will definitely book again. Easy to reach by train and close to UCL. Lots of food and shopping with a market just steps away. Maybe a few more towels and some paper products but otherwise everything was great!
- Terence (10/5): Exceptional -
- Owolabi (8/5): Very good - Great central location and exceptional amenities The staff was not very welcoming when we first arrived. We had to request a tour and the access to wifi. They did not seem happy to have us as guests
- Pipada (9/5): Hope to be back - Location clean fully equipped Staff
- Supavadee (8/5): Very good -
- Jessica (9/5): Superb - The location is excellent, easy access to public transportation, and local stores The reception lady not friendly at all.
- Adora (8/5): I enjoyed my stay! Apartment was lovely and brand new. The bed was quite hard with very thin mattress but I still enjoye - Great amenities, nice view, new building. Bed was pretty hard. Very basic apartment essentials
- Gregh788 (7/5): Good - Everything you need in a one bedroom self contained apartment. Heating always on and no way to turn it down or off in the room. Air was stuffy, had to keep balcony doors open all day and night.
- Nimnice (10/5): Exceptional -
- The (9/5): Love it like it great! - Very good on all level. One thing I do recommend is to add some extras like hair dryer pillows... also if we can order room service (clean) payable if possible. extra pillow or bigger bed is ok. over all is superb. I like it! construction noise!
- Julie (9/5): Superb - The size of the apartment was great. Everything was supplied. There should have been a non slip mat in the bath.
- Yun (10/5): Exceptional -
- Rashidat (1/5): Waste of money - Extremely poor services Customer service! Dirty apartment
Broken vacuum
- Natalie (10/5): Would definitely stay again. Facilities were excellent and never too busy. Lovely modern apartment! -
- Lucian (10/5): Exceptional - Perfect location. Very big apartment. Perfect location above the mall center. Easy to get to central london. Everything was very nice apart the staff that needs more training in welcoming people. The reception boy had a bossi attitude because I was on a late check in even in informed by message and i got assured that is not a prb. Very unprofessional attitude but I blame their age as being very young and lack of experience in guest satistaction. The staff they can not tell you by phone the exactly entrance or location of the building. They do not know details, name of bars or restaurants around the building in order to help you find the entrance.
- Giovanni (7/5): In any case, to be recommended! - Pros: enviable location, relatively close to the 'centre' of London through the 4 Underground lines underneath. A plus is definitely the Westfield Shopping Centre where there is everything, but really everything for everyday shopping as well as the possibility of never touching a pot and eating in the various restaurants of the usual well-known brands, but also some other nice exceptions. Our flat, at the 12.th floor, taken for 6 nights, was spacious with two rooms with two double beds, not large (as mentioned) but still a comfortable size. The rest of the flat was, shall we say, basic but complete, including washing machine (I think wash and dry, not used) oven, fridge and freezer, microwave, water boiler, toaster, induction, iron, TV in the living room (with sofa and a little armchair, wide table with 6 chairs) . Spacious bathroom with bath/shower; underfloor heating. Personally I found no problems with the WIFI so I could also surf comfortably with my VPN. Flat well soundproofed both during the day and in the evening/night. We also used the gym, free of charge because our stay was less than a week; there was also the possibility of the swimming pool but we did not use it.
Check-out before 8 a.m. due to time of return flight from Gatwick, without any problems (check out normally before 10AM) Cons: the Mattresses!!! my Godness, the Mattresses!!! Absolutely must be changed as they are so worn out or simply "wrong". Of course we slept but the feeling in the morning was that of having woken up on a sofa bed, those with the mattress "too low/thin", which leaves you feel the underlying support structure.
2/4 extra pillows would have been appreciated
Another problem , for our Italian habits (no, it's not the bidet! we knew very well that in Great Britain they don't exist!): what's the point of equipping the bathroom with a hairdryer if there is no “correct” socket? Inside a cabinet, there was only the possibility of charging an electric shaver, which we saw in Britain has the same plug as in Italy. The bathroom sink was also, in our opinion, too small and too 'recessed' in the bathroom cabinet, but nothing unusable.
Crockery in the kitchen at a minimum but, in fact, we did not go to London to make ragout and lasagne!
- Nabeel (9/5): Gem in London ! - The property was beautiful and well located , the facilities were excellent and the staff were incredibly accommodating. I would stay there again! The bed was not as comfortable as possible, it was quite a thin mattress and required a bit more back support.
- Gary (7/5): Good location, comfortable. - Location and it felt safe Limited kitchen utensils and cutlery, more pillows and hangers needed, and please provide an ironing board for each apartment without having to ask for one all the time.
- Ubaka (9/5): Superb -
- Katreena (10/5): excellent location! - Beautiful property with tons of amenities Nothing
- Tyler (10/5): Exceptional -
- Usman (7/5): Good -
- N (10/5): Excellent apartment!!! - The property and available facilities were more than perfect for us. Rooms were spacious , well lit and modern. Our stay was AWESOME!
See you soon !!!!
A few of the concierge staff were exceptional with their customer service. Zain , Naem and Mohammed
- Azri (10/5): Exceptional -
- Riyadh (10/5): Amazing - Location and easy connection to central london
New apartment
Size and price ratio for London as a family No instructions what so ever regarding the exact entrance for check in, imagine coming from abroad with luggage and don’t know where to reach the entrance. Had to go through the mall
- Douha (9/5): Superb - Very nice
- Nana (5/5): Passable - Clean and neat The access via cherry lane was closed due to traffic and there was no prior information stating this. The check in process was stressful due to this.
- B (1/5): Wasn’t a positive experience - Cleanliness I had the worst experience ever. I feel like we were treated poorly. I found this apartment on Airbnb, and I was so excited for my family coming over from Nigeria, as it's a beautiful place to relax for a month.
On the first day at the reception, they asked a lady for a trolley to take their suitcases upstairs to the 13th floor, as they had 5-6 suitcases. The lady claimed they didn't have a trolley, which turned out to be a lie, as they later saw the trolley being given to other clients.
Secondly, we complained about the air transmitter not working, and it took them over a week to come and have a look.
Then, my family and I were excited to explore all the amenities in the apartment. The same lady told us we couldn't go up, claiming she didn't recognize our faces and that we needed our keys. However, another receptionist remembered us and allowed us access. This happened in front of my dad, which was incredibly embarrassing. We paid almost 6k to be treated so badly.
Lastly, on check-out day, we asked if we could chill in the lounge area for a couple of hours before our taxi arrived. The manager, a lady, said no and suggested we go to Westfield instead, citing an event upstairs. This turned out to be another lie, and we ended up waiting at the reception for an hour before heading to Westfield. A new receptionist on his first day told us to keep our voices down, claiming he heard a loud beep, even though we weren't being loud. I corrected him, and he apologized.
My dad is 63, my mom is 55, and I was 20 weeks pregnant. While pushing my 2-year-old in his stroller, I was hoping to create wonderful memories for my family. Unfortunately, everyone was too apprehensive to approach the receptionist or even try to use the amenities. My dad concluded that this would be his final visit, and as the taxi arrived to take them to the airport, tears welled up in my eyes as I glanced at the apartment. It wasn't the positive experience we had anticipated.
- Thin (8/5): Good choice of accomodation if security is tightened. - Proximity to a big mall and short distance from the train station. The apartment is brand new. Often people would be gathering or smoking near the entrance to the apartment which made me feel unsafe. Security around the area should be tightened.
- Amoakoh (8/5): TWEEKS TO MAKE GUEST EXPERIENCE EXCELLENT - Close proximity to the Mall Difficulty in Taxi Services identifying reception entrance as there is no designated area for stopping temporarily to unload/load luggage upon arrival/departure.
Difficulty in Delivery Services identifying reception entrance and as a result, having to go to Stratford Station to receive packages and Amazon cancelling an order for inability to locate Delivery address Entrance.
Cleaning and Replenishment of Supplies (Towels, etc.) Services for Short Stay under Booking.com unclear and Property Staff absolutely clueless about arrangement in place for Short Stay guest.
Bed was terribly uncomfortable and pillows were insufficient.
Please I give this feedback from a good place as I always feel like part of the Staff since I worked for Hilton while Schooling in the US many years ago. I also own a Boutique Hotel and understand minor adjustments that could make Guest Experience a whole lot better
- Kelvin (4/5): Appalling beds - Location Bed was very uncomfortable, too low and mattress not supportive with spring system that collapsed down to the hard base.
- Lee (10/5): Exceptional - The apartment so wonderful!love it Just the wifi not really working all the time
- Busayo (8/5): Excellent Location. Great Stay. - Excellent Location. Literally sitting atop The Stratford Station and next door to Westfield Mall. We had very easy access to everywhere and everything we wanted.
Lovely apartment with a fantastic view, functional and clean facilities.
Great staff. Very nice and helpful.
Great value for money, to be honest.
We'll definitely stay here again. When we initially arrived, we had a hard time hauling our luggage via the mall access route to the apartment. We later found out that the apartment building had a functioning car park beneath the building, and we were told which exact one it was. I'd suggest that the car park details be indicated on the page whilst booking is being done. Checking out was way easier, we just took the elevator down to the car park and got in our ride to the airport.
- Amith (9/5): wonderful stay in London - the location and the size of the apartment not that I really found any
- Parveen (10/5): Great stay - it was clean, staff were great (Nicoli, Asif, Ashley to name but a few). Felt like family.
great building and amenities NA
- Ignatius (9/5): Spacious apartments, wonderful location - Location is highly convenient with train station and M&S within a few minutes The receptionists are quite quirky
- Seham (9/5): Superb -
- Roshan (7/5): Good -
- Djanani (6/5): Pleasant - Quality of all equipments Beds were not
comfortable,
car park is a nightmare as Westfield car park B is often closed…
- Cryptochi (9/5): Superb -
- Oluwayomi (7/5): Good - Good environment Incorrect address which led to serious challenges finding the location. This is very frustrating.
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