Upper Hotel Suites KL Sentral

Location: 6 Jalan Tun Sambanthan, Kuala Lumpur, my

Star Rating: 7.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Lift / Elevator
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Outdoor furniture
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Invoice provided
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Rooftop garden

Rooms Available

• Two-Bedroom Suite

  This suite features a pool with a view. The air-conditioned suite has 2 bedrooms and 2 bathrooms with a shower and a bidet. This suite features a tea and coffee maker, a wardrobe, a flat-screen TV and city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Standard Double Room

  The pool with a view is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a wardrobe, an electric kettle, a flat-screen TV, as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Standard Twin Room

  Guests will have a special experience as the twin room features a pool with a view. Providing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room provides air conditioning, a tea and coffee maker, a wardrobe, a flat-screen TV, as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Kacper (10/5): -
• Nathan Palani (10/5): Nathan Palani's Review - Swimming pool and Panoramic views. It is better to have a towel hanging stand in the bathroom and bathroom door lock.
• Hannah (10/5): Clean, safe, perfect for a working environment. The pool was also amazing! - Very clean, the facilities were excellent. I was a little concerned about the lifts as I saw some reviews, but honestly, they take 2-3 minutes to come and the building is so tall so it makes sense. Nothing. I thought it was amazing!
• EHSAN (6/5): -
• Rincy (4/5): Not happy - Nothing Need more spacious bathroom and there is no rails in the bathroom/ toilet and limited supplies and also no hand wash products available
• Steven (9/5): -
• globebaladeuse (8/5): Magnifique hôtel - La localisation près des transports, la piscine gratuite au 54ème étage, les balancelles au 53ème étage, la laverie automatique, la propreté de la chambre La climatisation directement au dessus des lits on a le choix entre mourir de chaud ou tomber malade, le temps d'attente pour l'ascenseur
• Voon Chuan (10/5): -
• Kiyas (6/5): Arrogant lady receptionist. - Location. The Tamil lady receptionist, she doesnt care the clients at all, very arrogant.
• tuğrul (2/5): Kötü bir deneyimdi. - Sevdiğim hiç bir iyi özelliği olmadı. Ceza evi gibi, öğrenci yurdu gibi ruhsuz koca bir bina. 51. katta kaldım inmek bir dert çıkmak bir dert. Asansör önünde sıra beklemek zorunda kalıyorsunuz. Saat 15.00 dan önce odaya giremiyorsunuz. Utanmasalar sadece gece alacaklar. Ama çıkışlar 11.00 da. Bomboş bir oda. minibar yok hatta el sabunu bile yok sorduğumuzda duş jeli kullanabileceğimizi söylediler. Konum olarak da çok kötü yakınlarda hiçbir şey yok. Sürekli grab kullanmak gerek. Personelde bir o kadar suratsız. Güvelikler zaten her gelene ters ters bakıyor.
• Ahmad Tarmizi (8/5): Nice place to stay with parking facilities - Near KL Sentral Convenient
• SIN JOO (8/5): -
• Liu Zhi Hao (8/5): - The waiting time for the lifts can take quite long
• Philippe (10/5): Magnifique établissement a recommander - Hotel magnifique, vue et piscine en toiture terrasse exceptionnel. Chambre spacieuse et confortable, propreté... Rien tout est parfait
• Aravin (1/5): - We wait for there lift more the 30 min very bad hotel there access card is problem
• Abubakar (10/5): -
• Maximilian (8/5): Für eine Nacht top , Fahrstuhl hatte 50 etagen dadurch immer 5 min gewartet bis er kommt - Preis , Pool , Zimmer Fahrstuhl , Lage nicht optimal ca 20 min bis twin tower
• Tom Matthias Christianus (6/5): -
• Jouke (8/5): - Apartment on 45th floor with nice view. Terrace with pool gives a 360 view. Walking from Sentral to Hotel in the evening is on a well lit covered walking path. Have to go out for breakfast. Sometimes have to wait a long time for elevator to arrive with so many floors
• Max (4/5): Zo veel mogelijk buiten de deur blijven - Uitzicht zwembad Vieze geur op de hotelkamer. Plus veel haar en stof gevonden onder het bed. Duurt uren voordat je eindelijk de lift in kan
• Collins (3/5): Staff not friendly and helpful wait long time lift - Ok Lift very slow
• elyn (6/5): - location so nice the staff not give proper direction
• Emmilia (8/5): Comfortable and convenient stay. - Very convenient location with public transportation nearby. The room was spacious and clean. The room had a musty smell but not too bad. Would be nice if the room was sprayed with room perfume before new guests check-in
• Mišo (9/5): - Hotel location cleanliness and staff everything is great. For a very low price you get everything. I recommend. I have been to this hotel many times and I am very satisfied. The disadvantage of this hotel is that it does not have a restaurant and a bar. If there was a bar by the pool, that would be great. The hotel owner could reconsider this.
• Fe Rhein (9/5): Lugar lindo, piscina linda, localização perfeita - Quarto bonito, espaçoso, cama confortável, lençóis e toalhas limpos e de ótima qualidade. TV smart, banheiro limpo e com shampoo e gel de banho. O melhor de tudo é a piscina e a vista maravilhosa da cidade, jacuzzi, sauna, academia. A localização é ótima e fácil para acessar qualquer lugar, pois está próximo da estação central (5 minutos a pé) Tudo perfeito. Tive um probleminha com a recepcionista no dia da minha chegada. Ela estava visivelmente com algum problema, pois foi muito grossa e mal humorada. Mas ao relatar esse problema, eles fizeram de tudo para remediar a situação, foram muito gentis e me ofereceram reparação. Problemas acontecem, mas eles estão preparados para resolver e atender bem seus hóspedes. O lugar é incrível e voltarei com certeza. Adorei minha estada e me senti muito confortável e satisfeita.
• John (9/5): -
• John (9/5): -
• Chia (7/5): - The environment The lift service has been quite slow, and we’ve been waiting a long time for it to arrive. Currently, only four lifts are in operation, and during peak hours, one of them appears to be out of service. We are waiting at swimming area on the 53A floor, and it seems that many guests checking out are taking the lift up to level 54 before going down to the lobby, which further delays the waiting time. It may be helpful for management to review and improve the lift system, especially during peak hours, to ensure a smoother experience for residents and guests.
• Daniel (8/5): - Fin utsikt på taket. Fine store rom med oppbevaring. Greit treningsrom og billig/enkelt å rengjøre klær på egen vaskerom. Var i nærhet til offentlig transport, så enkelt å komme seg rundt. Lite solsenger/sittesteder på takterrassen. Kun to av heisene fungerte, så brukte fort 5-10 minutter på å vente på heisen. Av og til var den full også. Forhåpentligvis fikser de den 3. heisen.
• Nicoletta (9/5): -
• Kasi (8/5): - I like swming pool and top view very nice Not proper whater heater both coffee maker and bathroom heater also insufficient facilities
• Vincent (7/5): Praktisch appartement op loopafstand van station KL Sentral. - Het appartement is op loopafstand van station Kuala Lumpur Sentral, dat op zijn beurt weer goed bereikbaar is vanaf het vliegveld Op het dak is een Infinity pool. Toen we aankwamen was de vloer niet heel erg schoon.
• Raja Segaran (5/5): Not worth the money and better to stay in a proper hotel - Only location There were no fridge, TV was not working, wifi was very very poor practically cannot connect. Room was not cleaned daily. There was no barrier between shower area and sink area so whole area was wet after shower.
• JP (9/5): Séjour fabuleux avec piscine au 53e étage exceptionnelle ✨️👍 - Prestations de qualité à un prix très raisonnable. Piscine 3 bassins sur le toit au 53e étages... vue panoramique sur KL... EXCEPTIONNEL ✨️👍 Chambre spacieuse propre claire. Literie très confortable Mauvaise Insonorisation des fenêtres ... mais surmontable avec des bouchons. Accueil impersonnel... à améliorer Accès piétons à 300m de KL Sentral. Attente systématique aux 4 ascenseurs
• Taimur Andre (9/5): - Great location Slow lifts
• Stefania (8/5): - Местоположението е много удобно. Намира се близо до спирка на метрото Сентрал. На последния етаж има инфинити басейн със зашеметяваща гледка. Виждат се чудесно кулите Петронас, както и сградата Мердека. Настина престоят си заслужада дори само заради страхотния инфинити басейн. Стаята беше много чиста. В стаята нямаше хладилник. В днешно време наличието на хладилник дори не го считам за нещо особено, а там нямаше. Това въобще не е приятно, човек не може да си сложи една бутилка вода да се охлади.
• Wen Ting (8/5): -
• jonathan (10/5): - Es muy cómodo Que los ascensores se demoraban mucho y estaba en el piso 50
• Ivan (7/5): - La piscina y la ubicación cerca de la estación Pese a estar en una planta muy alta la insonorización es muy mala. Se oyen los ruidos de los coches.
• Tijen (8/5): -
• jakub (8/5): -
• Petrina (7/5): Room for improvement - Cleanliness A bit too small, claustrophobic, and lack of privacy, especially bathroom/toilet area if sharing with another person. Couldn't enjoy TV. No access to Netflix, etc
• Song (7/5): OK - NA NA
• Tomas (6/5): - Location, view from window. Room untidy, wet floor. Room changed, untidy too, bad windows noise isolation.
• Chloë (3/5): Frustrating experience – Poor service and outdated facilities - The staff was incredibly unhelpful and uninterested. I had a late check-out at 11 PM to catch a flight. When I refused to pay the deposit in cash (as I was leaving the country and didn't want leftover currency), the receptionist became annoyed. Upon leaving, they made me wait over 20 minutes to "check the room." When I asked for an update, the staff rudely told me it was my own fault for not leaving a cash deposit. This caused unnecessary stress as I had a train to catch. The building is poorly designed. There are only 4 elevators for 50 floors, meaning you spend a significant part of your stay just waiting for a lift. Do not stay here if you value your time or expect decent hospitality.
• ANTONYRAJ (9/5): A comfortable and enjoyable stay with a beautiful city view - New room, stunning Twin Towers view (day and night), and excellent rooftop pool. No major issues during the stay.
• Aarston Friend (8/5): - The room is very comfortable with a good view of KLCC, KL Tower and Merdeka 118. The elevator took really long time, can be up to 15 minutes of waiting.
• Thanam (8/5): - The view of rooftop The toilet
• Vu Minh (10/5): - The gym and pool The long waiting time of the elevators
• Mohan (9/5): -
• Nina (9/5): Très bon emplacement - Très bon emplacement àcôtéde KL Sentral. Belle chambre, propre. La vue. Superbe piscine 3 ascenseurs pour 54 étages...pas top
• 碩宇 (5/5): Not a good choice to stay - Nothing Attitude
• Danielle (9/5): - Ruime kamer, schoon, heerlijke bedden. Prachtog uitzicht over de stad, al helemaal vanaf het dakterras met mooi zwembad Inchecken personeel heeft er niet echt heel veel zin in. Maar ook weer niet onvriendelijk. Echt je tijd nemen om naar boven en beneden te gaan. De liften worden intensief gebruikt, kan echt even duren voor je er 1 hebt. Maar das niet erg voor dit uitzicht, lekker bed en goede prijs!
• Eliza (1/5): Not recommended and deadly if emergency occured due to the ground level(LG) emergency exit door handle is gone and coul - It is clean The location, the slowest lift in the world, broken emergency door handle
• Ash (9/5): - Great location. Right next to KL Sentral and stone throw away from brickfields hustle and bustle. We loved the facilities, pool, gym, co working space, laundry and outdoor workout area. The sunsets from rooftoop were amazing. Minimal kitchen items in our room but nothing too big to frown over.
• Kavinesh (8/5): -
• PAVITRA (8/5): -
• Daniel (9/5): - Die Lage direkt am "neuen Hauptbahnhof" man erreicht alles direkt inklusive Flughafen, auch wenn man nicht Grab fahren will. Der Rooftop Pool ist riesig.
• Bibi (10/5): - Location was nice 🙂 Nothing
• Bata (9/5): - Super séjour
• Mimoun (10/5): - Personnels bienveillants, incroyables Tout était bien
• Ezanshir (10/5): -
• Paramasivan (7/5): -
• Charlotte (1/5): Disgusting - Worse hotel ever been! Don’t go there it’s disgusting It was extremely dirty! Blood on the sheets and black/yellow staines on the pillows, hair in the shower, dirt on the floor, spider web on the wall! We asked another room and the second one was worse. We checked 2 rooms and both were so dirty it was disgusting. We asked a refund because it was unacceptable but they wouldn’t do it even regarding the situation. It was past midnight so we had to find another hotel. The service was just unacceptable, run away of this hotel!
• Cheng (7/5): - Value for money Long lift waiting time
• Edmund (5/5): Fairly OK for price paid, good value for money for budget travellers - Great price and location The blanket was too small / too thin, and there was a musky smell in the room. The room probably needs to be aired occasionally. I did not sleep too well. Would be great to have higher water pressure and wider shower jets as an area of improvement. The arrival instructions did not cover the basics correctly - we were asked to head directly to the check in counter to collect our access cards. However there was a super over-zealous security guard guarding the glass door to ACCESS the staff counter - and the staff blankly looked at us from the inside which was 3m away from the glass doors. We only could enter after a few minutes when another fellow guest let us in... unreal. This place also required a CASH deposit - this was the only time I needed cash in my trip across 8 properties.
• Carlos (4/5): NO es un HOTEL! - Piscina en atico, vistas No es un hotel! Edificio multiuso (alquileres de larga duracion, habitaciones de hotel). Sin servicios de hotel, solo 3 ascensores para 50 pisos...Un desastre!
• khee zheng (8/5): -
• khee zheng (8/5): -
• Philipp (8/5): -
• Chwee Choo (7/5): Nil - No comment Facilities compare to Five sense are different without microwave etc.
• MICHELE (8/5): - Sa position par rapport au kl sentral toit en étant a l'écart du bruit des voitures sur les grands axes La piscine sur le toit avec vue imprenable sur la ville et les Petronas Parfois l'attente des ascenseurs mais il faut dire que desservir 53 étages n'est pas une mince affaire
• Sapna (10/5): - Our stay was awesome. Great view and swimming pool also beautiful. Value for money . We love it ❤️👍
• Katja (10/5): -
• Tianming (10/5): -
• Ivana (8/5): -
• rajundran (10/5): -
• Duchaufour (10/5): -
• Wise (10/5): -
• Omar (10/5): -
• Lukáš (7/5): - Pekná izba so super výhľadom. Hotel sme si rezervovali aj kvôli bazénu na streche a bazén bol počas nášho pobytu bol zatvorený a nikto nás o tom neinformoval! Na výťah sa čaká veľmi dlho.
• Sivanesan (4/5): - Nothing exactly. Cold staff with terrible management. Almost everythg in terms of management,.
• Mohd syafiq (8/5): - Bilik bersih & okay
• MGPS (7/5): -
• Ashok (3/5): Tiny room not value for the money been charged - Its a damm tiny studio room not a hotel Its not a hotel
• kathleen (1/5): - nothing when we arrived we could not get access.. we were told that it has it had not been used fir purpose of holiday accomidation for 1 year
• Mimoun (10/5): - Tout La vue sur le cimetière depuis ma chambre c’est vraiment moyen …
• Navaneswaran (8/5): -
• Stephhen S (7/5): Great location, good for Travellers focused on work. - Great location. Simple room. Lifts can be overcrowded sometimes. Easy in and out
• Esteban (8/5): -
• Cl.S (7/5): Check the bill - It is a two studio combined, spacious for the bedroom. The lobby door was locked, and the staff at the lobby won't open it. You need to sneak in while other residents coming in or out. The staff didn't provide any receipt, but when I checked out, I was told I need to pay tourism tax for the night, which was not included from the room rate prepayment. I could not find it anywhere from confirmation letter, though I have paid it as I am in hurry. This is quite confusing as other hotels/service apartment does not have to pay it upon check out.
• Silvia (9/5): -
• Julie (6/5): Prima hotel op goede locatie - Goede locatie, dichtbij winkelcentrum en metro en mooie kamers Ik verbleef 2 nachten en mijn kamer was niet schoongemaakt. Het zwembad was voor 1 maand gesloten voor onderhoud. Dit was niet gecommuniceerd dus ik kon niet zwemmen. Ik had specifiek gezocht maar een hotel met zwembad.
• KUNG HONG (10/5): -
• Aishath (9/5): It was good - Good location Staffs are not friendly
• Nina (4/5): Fine but won't be back - Coming from the UK, I found this hotel to be very reasonably priced, which I can’t complain about. The photos online make the accommodation look quite luxurious, and while the rooftop pool is indeed beautiful, I don’t feel the hotel is advertised in a way that accurately reflects the reality. I’ll explain what I mean below so you know what to expect. If I return to KL, I wouldn’t choose to stay here again. This isn’t a traditional hotel; it’s a 53-floor apartment building where different companies own and rent out various floors. Because of this setup, the check-in process was a bit confusing. There were four desks in the lobby of a building that wasn’t clearly marked as “Upper Hotel Suites,” so at first we weren’t even speaking to the right company for our booking. Once we found the correct desk, we waited around 30 minutes for them to locate our rooms and prepare our key cards—all in a very busy lobby. After a 14-hour flight, this was far from ideal. Adding to the frustration was the lift situation (which many other reviews also mention). There are only four very slow lifts serving all 53 floors, so you often end up waiting a long time, sometimes even queueing, just to get in. The rooms/suites themselves were basic but acceptable for the price, and since we spent most of our time out exploring, this wasn’t a major issue for us. We did use the rooftop pool, which was one of the reasons we booked. However, the reality wasn’t as tranquil as the photos suggest. With all 53 floors having access, the pool can get quite busy. One evening around 9 p.m., we went for a swim and had to deal with a group of rowdy men jumping into the water fully clothed. Overall, it’s a cheap place to stay and it served our needs, but I felt it was important to leave a review that gives a more accurate picture of the accommodation you’re booking into.
• Midis67 (9/5): - Znakomita lokalizacja ( ok 500 m ) od dworca centralnego i dużej galerii, nowoczesne i przstronne pokoje, bardzo czysto, piekny widok z pokoju ( 42 p. ) oraz z basenu na dachu ( 53 p ). Pobierają kaucję za pokój w wysokości 200 RM.
• Matthew (7/5): -
• Eliška (10/5): -
• Marta (6/5): - Bardzo głośno w pokoju słychać wszystko co się dzieje na korytarzu

Photos