Palmas de Alba Hotel Boutique

Location: 920 Calle 38, Cartagena de Indias, co

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Delivered food - securely covered
• Pub crawls
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Beach yoga on site
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby
• Bicycle-friendly property
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior King Room

  This air-conditioned double room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Small Double Room

  This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Video
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap

• Triple Room with Private Bathroom

  This air-conditioned triple room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Quadruple Room with Private Bathroom

  This air-conditioned quadruple room includes a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe King Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Video
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Junior Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a mini-bar, a wardrobe, a safe deposit box, a sofa and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• Claudia (10/5): -
• Nieto (10/5): Nos sentimos como en casa - Excelente estadía en Palmas de Alba. Tranquilidad absoluta en pleno centro histórico y un desayuno delicioso, fresco y variado. Sin duda regresaremos.
• Luis Fernando (9/5): Un buen hotel Boutique con algunos detalles por mejorar - Nuestra reserva fue inicialmente en el Hotel Palmas De Alba, pero un día antes de llegar nos informaron que había un inconveniente con este hotel y nos enviaban a otro del mismo grupo y nos daban un Upgrade de habitación. Nos pasaron al Leones De Alba el cual realmente aunque la habitación era muy amplia, no era de nuestro agrado, ya que no es el tipo de hotel al que estamos acostumbrados. Era un poco más antiguo y clásico. La piscina tampoco fue de nuestro agrado porque realmente le hacía falta un mantenimiento. Después de hablar amablemente con Geraldine que era la chica que estaba esa noche en la recepción nos comentó que lo comunicaría a sus superiores para intentar buscar una solución. Al día siguiente la chica de relaciones públicas de nombre Laura se encargó de gestionarlo todo y nos trasladaron para las siguientes tres noches a otro de los 4 hoteles del grupo. En este caso al Sol De Alba. Evidentemente más acorde con lo que habíamos reservado en Palmas De Alba. La piscina bastante más nueva y moderna. El personal tanto de recepción como las chicas de la limpieza y el chico que siempre estaba en los desayunos fueron muy amables y atentos. Laura organizó también para que el último día pudiésemos estar un rato en la piscina del otro hotel, en este caso Cada De Alba y disfrutar un rato de la piscina ya que sol De Alba estaba reservado para un grupo por una boda. El desayuno es bastante ajustado y poco variado. No hay más opción que un Omelette cada día con dos panecillos, mantequilla y dulce de guayaba y unas porciones de frutas bastante ajustadas. Para un hotel Boutique el desayuno se podría mejorar. Después de haber recorrido tres hoteles de los 4 del grupo (No en que habíamos reservado) llegamos a la conclusión que aunque el personal del hotel se esmera al 200% para ofrecer un servicio de mucha calidad notablemente hay un fallo en la administración (francesa) ya que muchas zonas del hotel (Leones De Alba: Piscina, Sol De Alba: piscina, Mobiliario de la terraza) necesitan mantenimiento. Es claro que Cartagena tiene un clima bastante duro y las terrazas se deterioran rápidamente por el nivel de salinidad del aire, pero una buena administración se esmera por un adecuado mantenimiento y más si se trata de un hotel de cinco estrellas con un estar de precio alto.
• Juan Manuel (10/5): Una estadía tranquila con atención de primera - Excelente estadía en Palmas de Alba. La ubicación es perfecta, en una zona tranquila dentro de la Ciudad Amurallada y cerca de todo. El desayuno es delicioso y variado. El personal es increíblemente amable y atento, siempre dispuesto a ayudar en todo momento, destacamos la atencion de Christian y Laura. ¡Sin duda, una experiencia muy recomendable!
• Franck (8/5): Un peu déçu par le niveau des prestations pour le prix payé - Emplacement, personnel, mention spéciale pour Cindy Le niveau de finitions ne correspond pas a un 5 étoiles. Eau chaude dans la douche fonctionne 1 fois sur 2. Prix trop élevé pour les prestations reçues. Prix des consommations trop elevé
• Guillermo (10/5): Confort y sabor en el corazón de Cartagena - Estancia maravillosa en el hotel Palmas de Alba, ubicado en pleno corazón de la ciudad amurallada de Cartagena. Las habitaciones son cómodas, acogedoras y con una decoración muy encantadora. El desayuno es delicioso, variado y con excelente atención. Sin duda, una opción ideal para disfrutar la ciudad con comodidad y estilo.
• Cabral (10/5): Experiência maravilhosa!!! - Uma excelente experiência no Palmas de Alba, localizado dentro da cidade murada de Cartagena. Os quartos são confortáveis, bem decorados e muito acolhedores. O café da manhã é delicioso, com ótimas opções e serviço atencioso. Uma estadia charmosa e muito bem localizada.
• Miguel (7/5): -
• Fran (5/5): - El personal y la ubicación No está cuidado ni a la altura relación calidad precio
• zeina (9/5): -
• Anita (9/5): - Staff were amazing
• Andreas (9/5): -
• Daniel (10/5): -
• Danny (4/5): - Staff and location were good. No hot water, WiFi went out, no elevator, doors did not feel secure.
• Gülden (9/5): - Freundliches Personal und super Lage. Sehr charakteristischer Innenhof mit Pool. Das Frühstück war okay, nichts besonderes
• Marija (3/5): Do not recommend this place - Location was great and our room was very spacious. Staff wasn’t pleasant or accommodating, they kept following us and bothering us for towels, demanding we return towels we got from the receptionist for early morning shower. They had us wait after check out until they went and did inventory of the room. I felt very uncomfortable and unsafe.
• Nina (9/5): Beautiful hotel in Cartagena’s historic center with an amazing rooftop pool and great staff - Palmas de Alba Boutique Hotel is a beautiful hotel located right in Cartagena’s historic center. The location is perfect—very close to many great spots, restaurants, and attractions. The hotel itself is charming and well maintained, with a lovely atmosphere. The staff were incredibly helpful and friendly, always making us feel welcome. One of the highlights was the rooftop pool, which was absolutely amazing and a perfect place to relax after exploring the city. Highly recommended for anyone looking to stay in a beautiful, well-located boutique hotel in Cartagena. The breakfast was good, but there weren’t many options. A bit more variety would have made it even better. The rooms are not very well soundproofed, so when people were talking around the pool, it could be heard clearly in the rooms. Our neighbors got up around 7:30 - 8:00, which is completely reasonable, but since we like to sleep in a bit longer while on holiday, the noise ended up waking us each morning.
• Elias (10/5): -
• Steve (9/5): -
• Matthew (6/5): Nice quiet place. - Nice quiet place with two small pools. Friendly staff. Aircon works well. Rooms were dated and a bit dirty. Showers didn’t work well. Limited staffing so bar on roof not staffed and limited support at times.
• Vivica (9/5): - They had an issue with their AC and therefore moved us to their second location (Leones de Alba) with a small upgrade. Breakfast, location and staff were really great Bed was (as usual in Colombia) rather hard and uncomfortable. Also, walls/windows are rather thin, therefore it was especially hard to sleep as some guests were really loud at the pool area
• Gisele (10/5): Quando voltar a Cartagena ficarei nesta pousada, eles sabem como cuidar de seus hóspedes. Muito obrigada - Localização perfeita , funcionários super atenciosos, café da manhã delicioso e ambiente silencioso Precisar verificar o cheiro de mofo na cabeceira da cama , de resto, tudo perfeito
• Rosario (10/5): Linda experiencia en el hotel! - La infraestructura y la arquitectura son muy bonitas Que no hay agua caliente
• Estibaliz (10/5): - Hotel precioso, está muy bien situado. El personal muy atento y amable.
• Jamtex (10/5): Clean and Wonderful stay at hidden gem Palma’s de Alba Hotel Boutique in Cartagena’s walled city - I had a wonderful stay at Palma’s de Alba Hotel Boutique in Cartagena’s walled city. The hotel itself is stunning, with a perfect blend of boho charm and colonial elegance that makes the atmosphere both stylish and relaxing. The pool area is absolutely beautiful, the perfect spot to cool down and unwind after exploring the city. The rooms were spotless, very comfortable, and thoughtfully designed, making it easy to feel at home. Breakfast was excellent every morning, fresh and flavorful, and a great way to start the day. The location couldn’t be better, right in the heart of the walled city, so everything is within walking distance. What really made the stay exceptional was the staff. They were attentive, warm, and genuinely helpful, always ready to assist with anything I needed, from directions to recommendations. Overall, Palma’s de Alba is a hidden gem in Cartagena. If you’re looking for comfort, style, and top-notch hospitality in a central location, I highly recommend this hotel. Our room was in the first floor, so you can hear a little bit of noise from courtyard/poil.
• Romina (8/5): Hermoso - Muy bello. Todo muy rico. Solo un poco pobre el desayuno para lo que se paga. Casi 500 dolares por 3 noches. Las dos piscinas muy bonitas y muy utiles por el calor horrible de las tardes. Su ubicacion es excelente y muy seguro, dentro de la ciudad amurallada. Permite hacer los tours y conocer con facilidad, los tours inician en el reloj que esta muy cerca caminando. Les recomendamos ir al restaurante la mulata! Comida tipica y demasiado buena y bonito el lugar. Se llena. Ademas buen precio. Volveria solo para ir a comer alli. Es muy cerca del hotel. Por lo que uno paga deberian tener buffet o dar la opcion desayuno pedir mas comida. El restaurant es caro. Lo extraño es que no tengn letrero por fuera. Pero es muy seguro.
• Fabio (8/5): -
• Matthew (10/5): An oasis of calm where staff cater to your every need - The staff were friendly, helpful and all round fantastic. The rooms were luxurious, the pools were incredible and the way it all fit together so tightly was fantastic. A cosy oasis of calm in an otherwise quite busy city. The location was perfect for exploring - and taking a break from exploring to relax! Free water was quite limited
• Knight (9/5): Superb -
• Stefan (9/5): Very recommendable - Welcome drink, room upgrade, located in Center, tasty breakfast Partly renovation work during day currently.
• Nikita (10/5): Beautiful hotel, great staff, perfect location! - Beautiful hotel, super attentive staff, amazing breakfast. Great location. Daniela in particular went above and beyond to make sure we had a great stay. Definitely recommend!
• Roxana (6/5): Pleasant - The location - the room was way too small, you couldn’t fit 2 suitcases in the room - in the morning you could hear the people at the pool talking like they are in your room - there is no hot water - the staff requested to be tipped at the check in - they asked at what time we want to do the check in but the room was not ready - problems with the POS at reception - there are 2 pools, but so small that you can’t swim - no value for the amount of money paid, they are advertising the hotel like 5* but is maybe a 3, maximum 4*, but even there, you do have hot water
• Michael (10/5): Exceptional - Excellent, staff very kindly!
• Dawid (10/5): Exceptional -
• Jessica (10/5): Awesome!!! thank you all! - Beautiful place!! Great staff!
• Marietta (10/5): Exceptional -
• Giuseppe (10/5): I mean go and enjoy everything ❤️ - Everything
• Bradley (10/5): First time visiting the region. It was just amazing to be there. Looking forward to our next day. - Definitely a hidden gem. The staff was amazing. The cleanliness. The attention to detail. What a wonderful time looking forward to visiting again.
• Karla (10/5): Loved it! 100% recommended and the breakfast was so delicious every day - The hotel was very pretty and the attention of the staff was great Maybe the mosquitoes
• Kelsey (9/5): Highly recommend! - The location was great and the staff was incredible. When we first checked in and were shown our room, we realized we booked the "double" room which was so tiny - about the same size as a cruise ship cabin. The front desk staff was quickly able to sort us out a bigger room in which we paid the difference. Breakfast was always fresh and yummy. The staff was super helpful - assisting with ironing and laundry as needed. We highly recommend this hotel! A better description online of the rooms and more accurate photos would be helpful. I was shocked when we walked into the double room and would have never booked it if provided ample photos before hand.
• Azhar (10/5): Exceptional -
• Karen (8/5): The service was amazing at this hotel group! - The service! We were faced with a series of inconveniences, but the staff at the hotel made sure we were well taken care of. We were supposed to stay at the Palmas, but we were changed to Leones de Alba because of a humidity issue at the Palmas Hotel. We were given a nice room but unfortunately, there was a fly (insect) issue and the hotel moved us to another larger room. The staff was readily available and were very nice. Shout out to Laura who came looking for us to make sure that we were ok and taken care of. Thank you! This hotel does not have an elevator, so for those with rusty knees, the flights can be a bit challenging. There was noise from the street at night, but manageable.
• Ioana (10/5): We’ll come back! - The property is really cozy, confortable, in the middle of Cartagena, near everything. They have 2 swimming pool, plants everywhere, very nice. The room was big, comfortable beds, beautiful bathroom. And the staff is the highest point of the hotel. They are all so nice, always ready to help without effort or being in our toes. We fell at home! We’ll go back for sure Nothing
• Chris (10/5): Exceptional -
• Elizabeth (10/5): Excellent stay for a family of five! - Central Location. Beautiful and quiet. Staff was excellent. Our flight arrived early, and we were given access to our room before the stated check in time. Breakfast was delicious.
• Mujtaba (9/5): Superb -
• Deutsch (10/5): Our stay at Palmas de Alba was absolute perfection. - We had a magical stay at Palmas de Alba. What a beautiful property. We rented just one room but it would be perfect to rent the whole property for a family or friend group getaway. The staff was profesional and attentive and at night Alejandro made us feel safe and provided for. I cannot recommend this property enough.
• Eloyer (8/5): Very good - Location, Comfort, Cleanliness
• Lisbeth (10/5): One of the best hotels in the cuidad amurallada! - Daniela was amazing! From when we arrived until we left. Daniela allowed us an Early check in with no additional cost. Melanie was extra helpful with making reservations for my birthday dinner. She recommended one of the best restaurants and made personal reservations. Honestly this has been one of the best stays in Cartagena. The staff is very helpful, polite and eager to help/please. The hotel itself is beautifully decorated. All my instagram pictures have been amazing thanks to their modern chic decor! All of my followers have been asking me which hotel it is I am staying. Without a doubt, reserve your stay in palmas de alba boutique!!! I promise you you’ll have the best experience and when you arrive ask for Daniela, Melanie and Jorge!
• Zina (10/5): The staff is really amazing and one of the highlights of the hotel. They are super friendly, proactive and give recommen - The location in the old town is perfectly close to museums, Getsemani, nice restaurants and bars and the port for island day trips. Shoppers have to bring a little more money to Cartagena but there are some really nice boutiques if you want to spend the money. Everything can be done by foot within a 15min walk. The area is also super safe so of course one has to be reasonable and careful, but we never felt unsafe. The hotel is quiet and super classy. Breakfast was the best we had in any Colombian hotel as well. It has fresh fruit and juices. Choice of eggs and bread with jams. Usually they offer some kind of local dish as a special each day as well so it was nice to try different things :) The rooms were super clean, with air conditioning of course and the entire hotel complex has a nice smell to it. Lots of people and bars/ restaurants didn’t have water during our stay (fellow travellers in other hotels as well) but our hotel always had water and we would not have even known about the issue. The pools are also super nice. Generally the photos are super accurate and we were even more positively surprised when arriving. Highly recommend!!! There was nothing we did not like. Maybe the drinks and snack prices at the pool are a little high so after our first time doing that we decided that we wouldn’t repeat it.

Photos