Cozy Flat in South Kensington

Location: 142 Cromwell Road, London, gb

Star Rating: 8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking throughout
• Invoice provided
• Smoke alarms
• Free wired internet
• Internet access

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, an oven and a microwave. The apartment features a washing machine, a coffee machine, a seating area, a wardrobe, as well as a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Rachel (8/5): Very good stay but difficulty with getting in, lack of internet. Communication with owner poor. - Good location for Royal Albert Hall and museums. Close to a tube station and a Waitrose. Internet did not work despite resetting. Neighbours above were very loud and banging around during the night. Tube could also be heard. Entrance hall and outside the apartment in poor decorative order, we were relieved when we opened the door and the apartment was so clean. Took 50 minutes to get in the apartment as the number I had to obtain the key from a nearby shop did not work and I could get no answer from the telephone number I had been sent. We had to go to a cafe to use their internet and I contacted Booking.Com who were very helpful and got in touch with the property owner/representative who sent me a new code which thankfully worked. I was told that the code did not work first time because we tried to get the key just ahead of our 3pm check in time. I went back to the shop a second time after 3pm and the code still did not work so I am not convinced this was a valid reason. It would have been helpful to know beforehand that we would not be able to gain entry until bang on 3pm. I also asked the host a question twice leading up to the holiday and did not get an answer. I wanted to know if there was anywhere we could leave our luggage on departure day and collecting it on the way to the station. It turned out that the shop where you collect and return the key will store your luggage for the day for £5.
• Adriana (8/5): Nous avons bien aimé l’appartement et la situation - L’appartement est neuf, bien décoré et propre Le mételas et le bruit des pas de l’appartement au-dessus
• carine (3/5): -
• Rob (5/5): Fantastic location great access to the sights of beautiful London, but fix the lift!! - Location is fantastic stroll to the NHM, A&V, Science museum and Kensington Palace. Very good bus stop right out side, highly recommend the buses over the tube. Google maps makes it so easy. The flat has the noisiest lift, it surely isn't right or safe there's a constant metal on metal scraping noise. The shaft is in the middle of the flat so all the noise spreads round the flat. That wouldn't be too bad if the lift was only used in waking hours, but god knows what upstairs is used for the lift is used about 10 times an hour between 1am and 3am. It's city centre so you expect city centre living noise but not that lift!!!!
• coralie (6/5): Emplacement top avec bus en bas du logement et métro à 10 min à pieds. - L’emplacement top, facilité pour récupérer les clés au magasin juste à côté de l’appartement (notre code ne fonctionnait pas mais l’hôte a été très réactif). Réactivité de l’hôte lors d’un problème de bruit constant avec les voisins. Machine à laver et sèche-linge à dispo avec pods. Linges de bains à dispo. Le métro toutes les 2 minutes au pied de l’immeuble (très bruyant même fenêtres fermées), le manque d’équipement de la cuisine (pas assez de vaisselles pour 6 personnes, pas de fouet/couteaux pas eguisés/pas d’econome, pas d’œuvre boite) le canapé-lit du salon (impossible de dormir sur le matelas qui est complètement foutu, complètement de travers, les barres sous le matelas étaient palpables, ainsi que les ressors, horrible). Manque de ménage (trop cher pour la prestation, tables et chaises très sales, murs et portes très sales, douches moisies, sols sales, canapé sale). Les voisins très très bruyant, mais hôtes très receptif. Couloirs et ascenseurs en mauvais état.
• Ondrej (8/5): -
• Rahul (10/5): Excellent Location, Value for money, Comfortable and accessible. - Excellent communication with Host all throughout the trip. They were always available to answer any queries and offer help. The Flat itself is at an excellent location and very clean. Its spacious and is infant/toddler friendly. Very close the Tube station, Waitrose, Tesco , Pharmacy. Flat has a Fully functioning kitchen with dishwasher. Plenty of restaurants around. Will definitely book again if I can.
• Karen (3/5): Good location..smart flat - Problems with no heating and noisey neighbours above all through night. Great location and nice clean apartment once through communal hall, filthy dirty and building site. Staff especially Adam and young gitl so helpful. No heating. Train noise. Noisey neighbours above all night..early hours morning. Large rainfall shower squirted water out into bathroom had to use handheld. Towels..small thin. No heated towel rail working. No mirrors in rooms next to plug socket for hairdryers. Disgusting arrival area and communal hall staircase.
• bülent (10/5): -
• Gemma (10/5): - The Location was perfect and the flat was very clean and comfortable
• Nashveer (10/5): -
• Anthony (5/5): - L’emplacement Problème d’accès avec les clés Très bruyant la nuit , appartement du dessus et surtout passage du train ou métro de 6:00 à 0:00 Pas d’essuie de vaiselle Pas de manique pour sortir les plats du four
• Altug (10/5): -
• Sophie (4/5): Très décevant - L’emplacement était assez central mais sinon le lieu était très décevant Les photos peuvent être trompeuses. Tout était « toc » plantes en plastique, volets en plastique, seconde chambre et lit minuscule même en longueur. Mobilier de mauvaise qualité. Équipement de la cuisine très limité. Bref, décevant surtout si l’on voit les photos qui donne à croire que ce lieu est design
• Renee (5/5): -
• Jowahr (7/5): المكان مرتب لكن سعره مقارنة بموقعه يعتبر عالي - قرب السكن من محطة المترو ومحطة الباصات وتعاون المسؤلين عن السكن و وجود الاصنصير بعد المكان عن الاماكن السياحية والمناطق الحيوية
• Haqque (1/5): Did not inform me in time, when they had a power outage (3-4hours before my arrival) - Great location They had a power outage from 12noon and only informed me at 16.00pm after I was at property. Didn’t like how I was lured into the apartment and then told of the loss of power but they said the electrcity will be back in and hour which it didnt, I also asked them of the lift as I couldn’t haul my luggage two flights of stairs, to lure me in there was the attendee to help, an hour later when there was no power and I asked for a refund and to leave(which could have been handled if they had informed me prior to entering the property) they flatly refused to send anyone and told me to keep the keys and leave, which should have been handled better as this caused undue pressure on me in the dark to haul suitcases down. Overall the apartment was clean and basic but I couldn’t see/ review the rest as it gets dark by 5.00pm. If this was a one off situation, it is the properties responsibility to inform the guest before entering In all this ordeal they have finally agreed to give me back my refund is what should have happened without me having to haul luggage up and be hopeful. Spoke to Neighbour’s to get a the right time of the electricity outage 3-4 hours before my arrival time Sad service. Glad I left, as the host stopped answering my phone afterwards. Not nice to do to tired travelers.
• Guillaume (7/5): - Good, modern, spacious apartment, great for families. Noisy ! Next to the train tracks, from 5:30am to midnight, trains are passing every 5 minutes just next to the bedrooms.
• maram (10/5): كانت إقامة مميزة وجميلة جداً - المكان نظيف جداً ومريح وموقعه ممتاز
• Ljiljana (9/5): - The apartment is comfortable modern private and full equipment. Travel connections made it easy to get to and to use as a base for exploring London. Could hear noise from the house and nearby railway train.
• Mahmood (5/5): Nice apartment. I would not call it Cozy though. Not in a clean building, but in a nice location. - The location of the property is on Cromwell Road, a walking distance from the underground station. The apartment itself was OK and clean. To be fare, the staff were trying to be helpful when contacted and messaged me a couple of times during the stay to check on things. Official Check-in time was 3PM. I informed the property managers that I will be arriving between 5 and 6 PM which they acknowledged on Booking.com. I was told someone would meet me at the location to help me get in. I arrived at 5:20PM. No one was there. I waited then I had to call them. I was told I did not provide an estimated time of arrival, which is not true. They told me someone would be coming in 10 minutes. I waited for nearly 30 minutes. Although the apartment cleanliness is good. The building itself is not clean. Obviously, it is not all managed by the same property managers. Access to the building is not clean. people keep their trash near the stairs. One trash bag stayed there for the whole duration of our stay. Clearly there is no cleaning service in the building. I stayed here for 4 nights. During the first two nights, people in the apartment above us were talking all night. Their noise was as if they were in our apartment. Sound insulation is zero. After the second night I messaged the apartment managers complaining, They politely apologized and said they did not have control over the other apartments but they will try contacting them. Things were quite after that. I am not sure if the those neighbors left their apartment or they were asked to be quite. Things were smooth afterwards.
• nihal (8/5): - Daire imkanları kesimlikle çok yeterliydi Sesin g saatlere kadar sürmesi ve apartman girişinin yeterince temiz olmaması
• heather (8/5): - Accommodation incredibly warm- could not turn lounge heater off
• Alfredo (9/5): - Posizione centrale e vicino alla metro. Confortevole e pulito.
• Simona (6/5): Molto accogliente ma troppo rumoroso - La casa è molto accogliente ed in una posizione comoda per bus e metro. National History Museum a 10 minuti a piedi Il rumore è terribile: le camere da letto sono sopra la metropolitana, ne passano almeno tre al minuto mentre il soggiorno è sulla via molto trafficata e rumorosa. Siamo stati 4 notti e dopo avevamo bisogno di riposo. L’allarme antincendio delle scale del condomino ha suonato ininterrottamente per 4 giorni e notti: l’abbiamo segnalato ma nulla è cambiato. I materassi sono a molle, molto scomodi. Sul divano letto è quasi impossibile dormire
• Danielle (5/5): A noisy stay - The location of the property is great and the check in is very straightforward. The representative was kind enough to wait for us due to a delay in our pick up. The property was also very clean and has a lift making it super easy with heavy luggage. All of the soft furnishings have been taken out of the property so we actually questioned whether it was the same property that we booked. There is a considerable amount of noise given that the tube station runs directly behind the property and the property is on a noisy main road. The upstairs neighbours are also very noisy all through the night. The main entrance and communal areas are pretty much a building sight and it makes the entrance to the property extremely unpleasant. The washing machine and dryer were not working on our arrival and whilst someone was sent very quickly to fix them, this should have been checked prior to check in.
• Carmine Biagio Nicola (10/5): -
• Aslı (10/5): Konforlu ve rahat bir konaklamaydı - Konumu çok güzeldi,çalışanlar çok yardımcı oldu.Temizlik ve evin konforu çok iyiydi. Tekrar gelirsek mutlaka kalmak isteriz. Sadece arka taraftan belli bir saate kadar tren sesi geliyor
• Zsofia (5/5): Passable - Terrible noise from the appartement above during 3 consecutive nights, so no sleep! We made a remark to the owner and nothing changed after. Several smaller unpleasantaries but the noise is by far the main problem which simply destroys the experience.
• Rawaf (10/5): Exceptional - Everything Nothing at all
• Ahmed (10/5): Amazing, will definitely go back - Great service from the host, very respsonsive within 5 min.(helping with all my needs)kitchen has everything even tea coffee sugar. Very clean apartment they have even shampoo and soap bottles, towels and all equipment needed. The building itself needs some cleaning (which didn’t bother me that much).
• Dana (3/5): Nothing ‘cosy’ about this noisy, unpleasant apartment. - The apartment is large and very conveniently located, being a 5 min walk to Gloucester Round station, on the Piccadilly, District and Circle Lines. There is a Sainbury’s close by, and the cafes and restaurants of South Kensington are an easy 15 min walk. I strongly encourage others to read all the negative comments from previous guests, in addition to the positives - before deciding to stay here. Regrettably on this occasion I didn’t do this. We arrived at 10pm to find the keys had been left under a plant in a dirty plantar box outside the adjacent apartment. A customer from the vape shop a few doors up watched us searching for them, and we felt very uncomfortable. The entrance to the building was dirty, with cigarette butts, empty aluminium cans and plastic bags littering the steps. Inside the building, common areas including the foyer, hallways and lift were also all very stained and littered with smaller pieces of rubbish. The lock and handle to the main door of the apartment had been recently replaced, with previous damage repaired with a brown filler but not repainted. Interior walls were quite dirty, but otherwise the floors, surfaces and appliances were clean, and the bed linen and towels were also clean and in good condition. The mattress on both the main bed and sofa bed were completely unacceptable. I read that these had been replaced after previous negative comments, but I simply don’t believe this. The noise from the apartment upstairs was so loud that it sounded as though the occupants were staying with us! The noise from the Tube too was far worse than I had imagined, being right behind the apartment and travelling above ground in this small section of the line. The small splashes of colour shown in the listed photos, which arguably make the apartment look somewhat cosy, are not there. There are no cushions or throws or coloured appliances, and the feel of the apartment is austere. We paid for 6 nights in December, including the Christmas period, but we left after ONE night. It was entirely unsuitable for us, and felt grim, uninviting, and not at all safe for my teenagers.
• Abdulrahman (1/5): I will never recommend it to anyone - I loved the location and flat is clean and simple furniture It was really not quite at all I can hear above apartment steps and laughing loudly talking jumping etc all night until 4am then again around 5am i couldn’t sleep I was awake until next day 24 hours I complained to the apartment owner he offered me ear plugs which is not acceptable at all ( should call above apartment or call police ) All matrices uncomfortable at all also sofa Also its near to underground railway you can hear it all night. I couldn’t stay I checked out earlier and the owner didn’t refund me for unused nights
• Donnelly (9/5): Excellent, very convenient location. Definitely met our expectation. - Excellent Loaction, Apartment was very comfortable and well equiped. The description of the Apartment was very accurate. It is a little noisy with construction work in the building but this was not really an issue for us.
• Muhammad (2/5): Very poor - No WiFi, no Toiletries, Foul smell in Appartment due to lack of ventilation, Location is right above railway track that flat shakes badly when train passes. Cost me double than other properties on same street. After reaching on Appartment I waited 10 mins for person who handed me keys and then I checked in
• Tanya (7/5): Great apartment, awful building - The apartment was well renovated and clean The renovation was a good quality with kitchens and bathroom well appointed The shower head was superb, a rain shower that had great pressure The kitchen was well equipped except there were no dish towels or even a towel to dry your hands and no counter spray to clean the counter tops. The location is not where the dot is on the map. It’s on a busy part of Cromwell Road and even with double glazed windows the noise is terrible The back bedrooms were facing the train lines in a rare part where the underground goes above ground. It was noisy at time but bearable. The common foyer areas are terrible. They look like a crime scene has happened and the front door to the building was left unlocked and there were people milling about at times. As a woman and having my 32 year old daughter with me, I did not feel safe. The police arrived one day after getting a call to do a welfare check on someone who was thought to be living in the building. They mentioned that it was a very “transient” demographic in the building. The main bed was very uncomfortable and the mattress was so thin you could feel the slats through the bed. The towels were tiny and very thin There was no homely decor and only one mirror in the bathroom. No pictures on walls, nothing that made you feel that you weren’t in a student hostel. There was hand soap but no shampoo or conditioner. Overall I would not stay here again or recommend this property to other travellers especially anyone who likes to feel safe. I did not feel good going back into the building late at night.
• Stephen (9/5): Superb - The apartments was very well presented and comfortable. It is situated in a perfect location. The staff were brilliant too, so helpful and kind. Even the Spanish cleaner was lovely. We will definitely be back for a Longer stay next time. Everything
• Faith (9/5): Cozy Flat that is more than a flat. Its a cozy beautiful home. - The place is definitely comfy and homely. Its actually a beautiful place which was thoroughly cleaned. Everything in that flat is stylish. The host is lovely. He answers your watsaap immediately no matter what time it is. Beautiful home indeed. We are definitely going back soon and we plan to stay longer. We wished we stayed longer. Everything is good.
• Mejwal (10/5): Exceptional -
• Nattapaun (10/5): Amazing stay in South Kensington for the whole family! - Fantastic location minutes away from the underground station, spotlessly clean and modern apartment with all the modern amenities and upgrades. Quick and responsive host with easy communication. I would definitely stay here again! none
• Helen (10/5): Cozy nice and amazing - The location, the facilities, the spacious area There is no hot water after 11:00pm. Somethings we may came back late, and I need to cold water for bath😭
• Andy (7/5): Flat good, location not, building not. - The flat itself was great, it's clean, well proportioned, lots of room, everything worked and the default items (washing up liquid etc) provided were good and helpful. Wifi great, easy to log in and fast. The keys were easy to get and there was a lift to the 2nd floor flat. The location was not where is was advertised on booking.com. It is actually between Gloucester Road and Earls Court, not Gloucester Road and South Kensington. Whilst it may not seem a big difference, I chose the flat based on location and cost. The communal areas of the building were pretty disgusting to be honest, smelly, dirty, dingy and left a feeling of "unsafe" with me. The lift was not cleaned at all (some chewing gum was in there when I arrived & remained all week). The flat was great, clean and bright and everything worked, but the building you had to use to get to it was not, I tried not to touch anything. I didn't like the host insisting on using WhatsApp for communications, they even tried to get me to bypass the filters on the booking.com messaging. That wasn't good and it was too late to cancel.
• Brendan (9/5): Superb -
• Frank (8/5): Very good - Immaculately clean, big spacious apartment, great shower The window closing needs attention but it's a little thing
• Fred (7/5): Enjoyable - It’s location. The main entrance is very “grubby”. It needs to be cleaned and the main door needs painting. It is very off putting.
• Hapsari (9/5): Superb -
• Wai (10/5): Staff is great also, rapidly response to my questions, easy to communicate. - The flat is absolutely stunning and it’s the best BnB I’ve ever stayed. Beautifully designed, well-equipped, and you have everything you need here during the stay. Location is excellent, 5mins walk to Gloucester Road tube station which is in the most convenient piccadilly line. We are a family of 4 adults and it works perfectly for us for 2 double rooms and a sofa bed. very comfy. It’s spacious, we have plenty of space for 3 big suitcases and other stuff. Highly recommend for family!
• Kätlin (9/5): Superb -
• Abe (10/5): Unbeatable location - Staying at this apartment was an absolute delight! The apartment itself was great - spacious, clean, and equipped with everything a traveler could need, from comfortable beds to a well-stocked kitchen. Its unbeatable location, right in the heart of London, made it incredibly convenient to explore the city's best attractions. Plus, the host was incredibly responsive, addressing any queries or issues immediately. I couldn't have asked for a better experience and would highly recommend this place to anyone visiting London.
• Mira (10/5): Would definitely come back again! - Our stay was wonderful, with a seamless check-in process and all essentials provided in the apartment. Its convenient location in South Kensington allowed us to enjoy a fantastic dining experience nearby. The apartment itself was comfortable and well-equipped, making our stay even more enjoyable. We're already looking forward to our next visit! .
• Yi (10/5): The best stay experience in London ever - Service and quality room condition None
• El (10/5): It was dop - Fantastic stay! Cozy and stylish apartment, perfect location. The customer service was top-notch, and check-in was a breeze. Highly recommend for a smooth and enjoyable experience!
• Abe (10/5): Exceptional - The apartment felt like a home away from home and having restaurants and transportation right there. It was a fantastic experience.
• Haneen (10/5): I really enjoyed my stay. it was comfortable and welcoming and 100% recommend - one of the cleanest apartments I have stayed in. Bed sheets were clean, mattres was comfy to sleep on. The bathroom was modern as well as the kitchen. the location was great and very close to the underground. The place was very lively and the fridge was very clean. The landlord was very welcoming and helpful. I locked myself outside the house and within minutes he came and provided me with another set of keys. If I needed help with anything around the house he would always reply to my message. Overall a really nice experience I had no problems at all
• Natalie (9/5): Great location, apartment is of great quality with superb facilities. - The location was perfect and the facilities for our family of 2 adults & 2 children were good. Communication with the property was good and it was straightforward to locate and pick up keys. Local amenities were fantastic, there are a couple of lovely eateries next door. There is also a large Sainsburys is less than 2minutes walk away. 10 minutes walk away from the Natural History Museum. There is a tube line at the back of the property as mentioned in other reviews. If you are a light sleeper then this may not be ideal.
• Hannah (7/5): Great location and size, good for a few days - Great location near supermarkets, tube stations, Hyde park and museums. Elevator up to the flat, which was very helpful for the luggage. Great size kitchen with washer and dryer. Host response was quick. Be aware that due to its proximity to the tube, there is some train noise. Mattresses on a couple of the beds are a little lumpy - fine for kids.
• Ali (5/5): Passable -

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