Siva Golden Bay Makadi
Location: Hurghada - Safaga Road, Hurghada, eg
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Luxurious Accommodation
Set in Hurghada, Siva Golden Bay Makadi offers a luxurious stay just steps away from Al Nabila Grand Bay Makadi Beach. The hotel features an outdoor swimming pool, free private parking, and a variety of entertainment options for both adults and children.
Family-Friendly Amenities
With a kids' club, water park, and children's playground, Siva Golden Bay Makadi ensures a fun-filled stay for families. Guests can also enjoy delicious meals at the on-site restaurant and relax in the garden or on the terrace.
Entertainment and Activities
From evening entertainment to billiards and snorkeling, this 4-star hotel provides plenty of activities for guests to enjoy. The multilingual staff is available 24/7 to assist with any needs during your stay.
Ready to experience the ultimate vacation? Book your stay at Siva Golden Bay Makadi now!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Clubhouse
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Sauna
- Massage services
- Table tennis
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Entertainment staff
- Paid WiFi
- Outdoor furniture
- Shallow end
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Key access
- CCTV outside property
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Snack bar/deli
- Golfing on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Water park access (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Wine release events
- Exercise/lap pool
- Japanese garden
- Covered parking
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Water tubing nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Bay View Junior Suite
Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. Featuring a terrace with sea views, this suite also features a mini-bar and a flat-screen TV with satellite channels. The unit has 1 bed and 1 futon.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
-
Deluxe Room Garden/Sea View
The spacious twin/double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 futon.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
-
Bungalow with Sea View
The spacious twin/double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 futons.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
Guest Reviews
- Deniz (1/5): Judged and Constantly Monitored — Worst Hotel Experience We’ve Ever Had - Only beach and sometimes food I rarely leave negative reviews, but unfortunately our experience at Siva Golden Bay Makadi was extremely uncomfortable and disappointing.
I am Turkish and my fiancé is Egyptian. In full respect of local rules and hotel policies, we booked two separate rooms because our only intention was to enjoy a peaceful vacation respectfully.
Before arrival, I contacted the hotel explaining our situation and requesting nearby rooms plus possible early check-in due to our 7 AM arrival. Although the hotel responded positively, the check-in process became unnecessarily difficult and took around an hour before they finally offered early check-in for an extra fee.
Unfortunately, the most disturbing part started after that.
A staff member named Eslam escorted us to our rooms and, despite not knowing us at all, immediately told my fiancé things like: “You’re making a big mistake, she’s Russian and Christian, I can arrange an orfi marriage with a lawyer for you.” This was extremely offensive and inappropriate. I am Turkish and Muslim, and we were already respecting every rule of the hotel. Being judged and stereotyped within minutes of arriving was shocking.
After this incident, the rest of the vacation became very uncomfortable. Multiple staff members constantly watched us, questioned us, and spoke about us. We repeatedly heard comments such as:
“Are you together?”
“Don’t go into each other’s rooms.”
“Where do you know her from?”
At one point, my fiancé was simply waiting outside my room while my door was open, and a staff member came to interrogate us and even looked inside my room without permission.
Another strange detail was the wristband system. I later noticed that foreign tourists were generally given yellow wristbands while Arabs were given blue ones. Although I am Turkish, I was also given a blue wristband, which caused staff to continuously approach me speaking Arabic. I had to repeatedly explain that I am Turkish and ask them to please speak English instead.
- Alaa eldeen (9/5): -
- Ahmed (10/5): -
- Stefania (8/5): Un posto dove godersi il relax - La struttura è molto grande e spaziosa, i giardini e gli spazi comuni ben tenuti. Spiaggia molto grande e con molti servizi. Il mare è molto bello ed è possibile direttamente qui fare snorkeling. Menzione speciale per Hussein Ali che al nostro arrivo ci ha accolto con grande attenzione regalandoci upgrade di una stanza e wifi. Al check out siamo invece stati gestiti da Magdy, gentilissimo anche lui che ci ha permesso di rimanere fino alla nostra partenza nella camera e di usufruire dei servizi della struttura. In generale tutte le persone che lavorano qui sono molto gentili. Come altri hanno scritto alcune camere hanno bisogno di una rinfrescata ma nel complesso io ho trovato tutto pulito e comodo. La spiaggia si raggiungere con delle scale, quindi non è comodissima ma hanno sopperito con delle navette che passano continuamente.
- Fady (9/5): Wonderful - All Clean less
- Mina (9/5): -
- Mauro (10/5): Relax a tutte le ore - Spiaggia,servizi,vista
- HASSAN (9/5): - Booked for 2 days…
ended up extending one more day. 👌
Big thanks to Mr. Magdy for the professionalism and warm welcome at the reception. Respect. 🙏
Really good people, great atmosphere, and a perfect place to relax, reset the mind, and regain focus.
Food variety was solid, the place is clean and comfortable, and overall the experience was smooth and peaceful.
Definitely a good choice for anyone looking for calm vibes and quality time. 👽🐺
- Hosam (10/5): - What is remarkable about this place is the staff.. They are amazing
Special thanks to Mr Magdy
- Vanessa (9/5): - Ottimo cibo, posizione ottima lontana dal caos, spiaggia con tutti i comfort e mare bellissimo, con barriera corallina praticamente a riva. Gentilissimi i ragazzi della reception Finiture del bungalow con vista giardino da migliorare.. inoltre abbiamo chiesto il letto matrimoniale, ma al nostro arrivo c'erano due singoli.. abbiamo chiesto nuovamente il matrimoniale, e nonostante si siano adoperati subito per unire i letti, anche i giorni successivi hanno lasciato i due letti singoli uniti (con anche le lenzuola da letto singolo). Inoltre il personale di sala è un po' lento nel portare le bibite al tavolo durante le ore dei pasti..
- HASSAN MAHMOUD AHMED (10/5): - تاني زياره ليا الفندق ممتاز الاستقبال من مستر مجدي غايه الود واللطف وعملنا ابجريد لسويت سي فيو جميل جدا الطعام جيد جدا بقياده الشيف العمومي المحترم حازم البحر خيالي رملي من الدرجه الأولي الاستف غايه الاحترام واللطف تحياتي ولن تكون الأخيره بالتاكيد لا شيء
- tarek (10/5): Beautiful resort good value for money - The beautiful sandy beach you can swim and snorkel and enjoy the red sea , the room has a beautiful sea view ,there is a beautiful view from everywhere in the hotel . The food buffet variety and delicious ,Nice show everyday ,There is a parking area with shutter , The stuff is nice , Mr. Magdi at the reception is a nice man and helpful and all chiefs at the restaurant are caring . The hotel is a good value for money The rooms is old and need renovation , the towel of the beach you carry everyday to the beach you can not change it in the beach or pool area . They need to improve the sweets and cakes . Snakes on the bar beach you can not take with you to the sea seats you have to eat in the bar .
- osama (7/5): -
- Sergio trimarco (9/5): Piacevolissimo soggiorno - Ho soggiornato per 2 settimane in questa struttura. Nel corso degli anni ho alloggiato in circa 10 resort (4 o 5 stelle) in egitto. Questo è paragonabile tranquillamente ad un 5 stelle con un costo più contenuto. Tutto il personale molto gentile, sorridente e disponibile. Posizione ottima della struttura. La baia dedicata al resort è incantevole ed è sempre protetta dal vento e dal mare. Buona la barriera corallina. Siccome il mio volo di ritorno era la sera alla reception il sig. Magdi mi ha permesso un check-in ritardato e la possibilità di usufruire di tutti i servizi del resort fino alla partenza. Festa a sorpresa alla mia compagnia che ha compiuto gli anni. Buona qualità del cibo internazionale. In particolare bella la visuale del ristorante di pesce (a pagamento solo le bibite) e quello BBQ (costo aggiuntivo, ma qualità migliore del cibo). Ho apprezzato anche la clinica medica per ogni evenienza: il dottore è molto professionale. Nel bar il personale è sempre stato molto gentile ed amichevole. L'animazione poco coinvolgente. Da tener presente che la struttura è lontana da qualsiasi centro abitato. I negozi all'interno del resort sono molto cari rispetto ad Urghada, ma credo che sia comprensibile. La struttura è visibilmente vecchia, sebbene questo non influenza il mio giudizio molto positivo. La spiaggia mi pare sottodimensionata rispetto al numero di alloggi del resort. Quando sono stato io (maggio 2026), la struttura non era piena per cui la spiaggia non è mai stata eccessivamente affollata.
- Elena (8/5): - Местоположение отеля просто шикарное, чистый песок,море без волн, есть риф,где плавают красивые рыбы.Очень красивый вход в отель и лобби.Питание вкусное и разнообразное, очень вкусная пицца и рыба на гриле.Чистота на высоте! Мы брали сьют номер с видом на бухту,просторный номер со столом,двумя креслами,диваном и кроватью.Когда спускаешься по ступенькам вниз к пляжу,от вида на бухту просто захватывает дух! Мебель в номере уставшая,но добротная))Персонал очень старается:) Бассейн тоже с панорамным видом на бухту.Из аниматоров могу отметить Косту, очень весёлый парень,проводил пенную вечеринку,стрейчинг на пляже, всегда поднимал всем настроение 😁 Воду выдают только в одном баре,а напитки разливают в пластиковые стаканчики 0,3 мл.... Очень громкий кондиционер и подушки деревянные, мебель тоже требует замены...
- Ahmed (10/5): - Good place
- Hager (10/5): Amazing - The hotel exceeded the amazing expectations , the cleanliness , food , beach , activities and all stuff were excellent with a special thanks to Mr.Mohamed adel , Mr.Mohamed ramdan , cheif.Mohamed , Mr.Hossam , all of them really give a very high standard hospitality and treatment quality . Nothing , all services are perfect
- Ahmed (10/5): - Good place
- Sofia (10/5): - I spent two weeks at this hotel and everything was absolutely excellent. As a solo female traveler, I always felt very safe, comfortable, and well taken care of. This was already my fifth stay here, and every time I come back, it truly feels like coming home.
A very special thank you to manager Mohamed Ramadan for his professionalism, kindness, and exceptional hospitality. I would also like to thank the entire staff, who always go above and beyond and do everything they can to make guests happy, often before you even have to ask.
I highly recommend this hotel and I will definitely be coming back again.
- Mohammed (9/5): - Het was een top verblijf het personeel ontving ons met open armen ik heb hartstikke goed genoten. met veel dank aan Ahmed Mahmoud en magdy fawzi en Hussein van de receptie veel respect🫡
- Susan (9/5): Schönes Strandhotel an einer traumhaftem Bucht - Das Hotel liegt an einer traumhaft schönen Bucht und man kann dort einen wunderschönen Strandurlaub verbringen. Auch zum schnorcheln laden die Riffe ein. Die Anlage ist sehr schön, besteht aus einem Haupthaus und vielen einzelnen Bungalows. Essen und Trinken waren gut und abwechslungsreich. Es besteht auch die Möglichkeit das Abendessen ohne Aufpreis in mehreren a la carte Restaurants einnehmen, was uns sehr gut gefallen hat. Das Personal war sehr zuvorkommend und freundlich. Wir werden wieder kommen. Die Ausstattung der Zimmer ist relativ alt. Viele Dinge sind meines Erachtens nach renovierungsbedürftig.
- ahmed (9/5): قرية جميلة و هادئة و مناسبة جدا لعشاق الطبيعة و البحر - البحر ساحر و جميل وصافي جدا افضل بحر شوفتة ف الغردقة
فريق العمل ودود و بشوش جدا و خدوم
الغرفة واسعة و ملطه علي البحر
الحفلات دمها خفيف جدا و فريق الانيميشن جميل و بيعمل انشطة كتير
عربيات توصيل الشط فكرة ممتازة جدا و سهلت علينا الرحلة
ا الموقع بعيد شوية عن الغردقة
المطعم اكله كويس بس اصناف قليلة شوية
الفوط للشاطي مش حلو فكرة استلامها بالغرفة افضل استلامها بالشاطي كباقي القري
- Aurelie (7/5): Bien mais sans plus - La vue sur la mer, la plage, le personnel attentif. La zone Makadi est assez éloignée et en sortir s'avère assez coûteux.
Le spa décevant: pas de prix affiché, tout se négocie. Une fois dans le spa, tout est fait au pas de course en mode usine, le massage n'est pas à la hauteur.
Les animateurs peu dynamiques.
- Mohammed (10/5): -
- Emad (9/5): - The Hotel was amazing staff are very helpful and cheerful reception Hussein Ibrahim very professional and helpful really had a good Time thank you Siva for the stay
- Tetiana (10/5): Great hotel!! - It was a 4 star hotel good quality for the price. Animation was nice. Hussein Ali was very kind and helpful. I give my compliments for the professionalism. The room was really clean and there was a big bed! Beautiful view of the sea!!! Food could be better but it was ok for 4 star hotel. Unfortunately in the afternoon there was some jelly fish in the water but the staff was ready to try to clean the water. Anyway you could just go to swim a little bit more on the left and there wasn’t any jelly fish. So it was great!
- Pamela (8/5): Foi boa, principalmente por conta da praia. - Eu gostei muito da praia da pra fazer snorkeling, e o hotel é bem grande , tem vários atrativos dentro, o quarto que eu fiquei era maravilhoso, mas se eu tivesse ficado em outro quarto eu realmente não iria gostar A maioria dos restaurantes você paga bebida extra, eles sao insistente em vender coisas, e eles te tratam diferente depois que você da gorjeta, então você acaba gastando mais do que pagou na estadia
- Riham (10/5): - We enjoyed an ecxellent stay at Siva golden bay Makadi, beatiful resort that exceeded the expectations, very clean rooms with a beatiful seaview, magnificent beach, very helpful stuff and we would like to thank chef Hazem and all the team for the exellent food. We highly recommend this resort.
- Ahmed Salem (10/5): - Everything was great, the staff was extremely nice and friendly, thank you Mohamed from room service and Rania guest relation.
- Baher (8/5): -
- ElHedery (10/5): Amazing stay with very warm welcoming from all the staff - The hotel is quite big and has many facilities pool with small aqua for children’s and adults, very nice sandy beach with 3 bars on it serving the whole beach.
My room# was 728, quite big with full sea view and amazing furniture.
For the food it was really good, breakfast is the normal one and there are lots of varieties in lunch & dinner…Snacks in the 3 bars on the beach in case you don’t want to go have lunch in the main restaurant.. Big thank you to Chef Mohamed من الغربيه 😍
Special thanks to Mr. Magdy the reception manager and his team (Ahmed & Mostafa Mohamed). Nothing at all
- مؤيد (10/5): - لقد حظينا بإقامة شاملة رائعة. كل شيئ كان ممتازاً. أعجبني الشاطئ بشكل إستثنائي. حتى أن الغرفة كانت نظيفة بإستمرار. الطعام كان شهي. سنختار المكان في المرة القادمة بكل تأكيد. شكر كبير لطاقم العمل وشكر خاص للأستاذ مجدي و الأستاذ أحمد محمود لإستجابتهم السريعة وحسن المعاملة.
- Laurent (10/5): Hôtel superbement situé ! - Hôtel très bien situé et bien entretenu ; idéal pour le snorkeling. Bonne nourriture et personnel avenant ; tout était super ! On reviendra ! -) Un p'tit problème de chambre à l'arrivée où on nous a attribué un bungalow au lieu de la suite réservée. Cela partait d'une intention pour nous éviter qu'on doive attendre. Finalement, on a reçu notre suite. Fin de l'épisode, le reste était super ! -)
- rudy (8/5): Snorkeling - La posizione dell'hotel è ottima per lo snorkeling
- مستشار (9/5): ممتازة - كل شيء ممتاز الاستقبال استاذ حسين وكافة القائمين بالعمل كل شيء ممتاز
- مستشار (9/5): ممتازة - كل شيء قناديل البحر
- Jose Antonio (10/5): Experiencia inolvidable - Todo, la playa es increible, el personal atento en todo momento y muy simpaticos, la comida genial sobretodo los postres, todo en general estaba estupendo. Nada, todo era espectacular
- Dana (10/5): - V tomto hotelu jsem opakovaně a určitě se znovu vrátím.Magdi,Ahmed a Hussein Ali z recepce- velké díky za opakovanou pomoc.Animační tým-perfektní.Obsluha v restauracích a barech- profesionální.Číšník Islam Jamal- opravdu skvělý, usměvavý, má perfektní vystupování- TOP číšník.
- Dana (10/5): - Nice vacation again. Location off the hotel is amazing, sea is beautiful here. Big thank to the waiter Islam Jamal- he was very kind and attentive to all guests. He was Always well groomed and smilling.
- Fabian (4/5): Schöne Location mit mittelmäßigem bis unterdurchschnittlichem Hotel. - Lage
Eigene Bucht mit relativ gutem Riff.
Mitarbeiter des Hotels sind freundlich, unabhängig davon ob man sie mit „füttert“ oder nicht. Hotelzimmer: Kühlschrank fast funktionslos. Klimaanlage kühlt nach 2 Std Betrieb nicht mehr. Diese muss dann für 30 Min ausgeschalten werden bis diese wieder funktioniert. Es tropft Kondenswasser aus einem Revisionsschacht von der Decke.
Sanitäranlage sind wirklich in einem unterirdischen Zustand.
Wasser aus Wasserhahn eher bräunlich als klar.
Essen: Kochkünste stark ausbaufähig. Wer totgebratenes Fleisch jeglicher Art mag wird hier fündig. Egal ob Omlett am Morgen oder Fleisspieße am Abend, beides schmeckt nach der selben alten fettigen Grillplatte auf der es hergestellt wird. Hab oft besseres Buffet-Essen in Ägypten erlebt.
- Anissa EL OUARYAGHLY (9/5): Voyage à Makadi - Nous avons aimé l'emplacement, la vue sur la mer Rouge. L'équipe est top, toujours aux petits soins, toujours le sourire et surtout toujours disponible. Les lits sont un peu vieillissants, mais cela est vite oublié grâce au décor extérieur.
- Sara (10/5): Perfect for a relaxing holiday ! - Amazing experience at Siva Golden Bay! We enjoyed every moment of our stay: the staff is great, the food, the services, everything was perfect. But the most amazing part is truly the view and the bay. I will be back for sure! Thank you for making the stay special.
- sara (10/5): - الفندق تحفه و الاستاف ممتاز و محترم جداا و البحر تحفه و الشاطئ رملي و تحفه في الاسنوركلينج و فيو الاوضه تحفه و فيو ال pool من فوق و الاكل حلو جدااا و ال animation team
حلوو جدا و في فقرات للاطفال تحفه و face painting
مساحه الاوضه كبيره و دي حاجه مهمه و ال room service حلوو جدا
- mathieu (8/5): - Très bel hôtel, beaux jardins, fonds marins exceptionnels et repas variés et très bons, tout est réuni pour un super séjour. Je recommande vraiment.
- Vlorentina (9/5): Fantastique - J’ai mis la plage, la nourriture qui était variée Un peu les chambres qui étaient un peu vieillot, mais dans l’ensemble c’était bien
- Anita (10/5): Csodás - A lobbi, a nyitott bár, a part csodálatos. A masszázs nagyon jó volt! Az ételek finomak. A személyzet kedves, figyelmes. Imádtuk! Visszajövünk! Nem tetszett, hogy haza kellett jönni! <3
- Mohamed Khaled Hassan (9/5): Highly recommended - Location, staff were really friendly and helpful, great food at the main restaurant and at the steak house, great snorkeling experience at their own beach. Night time activities were less than exciting, you need to book your own elsewhere if you like partying
- Samer (7/5): Good stay despite everything - Staff were really nice every where(many thanks to hussein ibrahim from reception) people on all beach outlets gave their best /sandy beach very clean good for snorkeling and swimming/good variety of food every where and of good quality. Room was below standard everything looks worn out and old needs loads of attention and upgrade/ internet not working/there must be something to be done like an escalator or a cable cart to get people up steps are really tiring specially for old people.
- Cannata (9/5): - Alla reception ottimo il lavoro di Demiana ,tutti molto disponibili e accoglienti Safari in jeep,massacrante
- Drmona (10/5): اقامه مريحه وممتعه والبحر تحفه وخدمه مميزه - المكان نضيف جدا وفريق العمل كان متعاون جدا جدا والمميز سرعة التسكين ووجود عدد كبير من البارات في كل أنحاء الفندق وأماكن التصوير والشاطيء رملي وممتع جدا ومتنوع سباحه وسنوركينح والسناك كان متنوع والخدمة كانت مميزه جدا جدا
وبصراحه بشكر جدا العاملين في الريسبشن والمطاعم والبارات كانت خدمتهم حلوه جدا واكيد هكرر الزياره الحفلات مساء كانت ضعيفه الي حد ما
- alberts (8/5): ОТДЫХ ПРОШЁЛ ОЧЕНЬ ХОРОШОЮ - ЛАГУНА И ПЛЯЖ
- Mariza (8/5): Bel hôtel mais qui peut améliorer certains points - - Très bel hôtel, bien entretenu avec plein d'espaces différents où se détendre
- la nourriture est bonne et beaucoup de choix (le restaurant principal est varié, tout n'est pas excellent mais on trouve toujours son bonheur) et il y a 3 autres restaurants qu'il faut simplement reserver (le steak house était delicieux)
- Personnel sympathique (surtout le personnel du restaurant qui est très attentionné et très efficace)
- notre chambre (bungalow) était grande et belle, lit confortable
- l'aide de Rania qui a permis d'accélérer les demandes et qui nous a accueillis chaleureusement (merci Rania!) - la salle de bain mériterait un rafraîchissement (il y a des choses mal fixées, beaucoup de tartre) et d'être mieux nettoyée
- le service de laundry était trop compliqué et trop cher, ils devraient simplifier la procédure et mettre sur leur fiche "sous vêtements " et "chaussettes" car il n'y avait pas et ils étaient considérés comme des Tee shirt (or, cela n'a rien à voir)
- les deux hommes de la réception étaient désagréables et hautains et les rares demandes que nous avons fait j'ai eu l'impression de les embêter (et d'ailleurs ils ne les ont pas écoutées). Le seul sourire auquel j'ai eu droit c'est celui du aurevoir "n'oubliez pas de donner un avis" hum...
- enfin, les démarcheurs sur la plage et piscine. Je pensais que nous serions enfin tranquille mais même comme ça on venait nous voir constamment pour nous proposer des choses. Personnellement je voulais être tranquille donc c'était dérangeant. L'hôtel devrait mettre un stand par exemple à la reception ou ailleurs pour permettre à ces personnes de proposer leurs services. Ce serait bien plus agréable (et cela leur éviterait aussi de se fatiguer )
- Marco (10/5): The hotel view was absolutely stunning, the food quality was excellent, and there was a great variety of delicious opt - I had a wonderful stay at the hotel, and I would like to express my sincere appreciation to the amazing staff who made the experience truly special. Special thanks to Abdelkarim, Omar, Hussein Ibrahim, Mostafa Mohamed, and Rzk for their professionalism, kindness, and continuous support throughout my stay.
A very special thanks as well to the smart, friendly, and محترفة guest relations officer, Rania Emad, who was always welcoming and helpful and made us feel genuinely cared for.
- Marco (10/5): The hotel view was absolutely stunning, the food quality was excellent, and there was a great variety of delicious opt - I had a wonderful stay at the hotel, and I would like to express my sincere appreciation to the amazing staff who made the experience truly special. Special thanks to Abdelkarim, Omar, Hussein Ibrahim, Mostafa Mohamed,Hossam and Rzk for their professionalism, kindness, and continuous support throughout my stay.
A very special thanks as well to the smart, friendly, and محترفة guest relations officer, Rania Emad, who was always welcoming and helpful and made us feel genuinely cared for.
- Mohamed (8/5): -
- Ayman (9/5): مكان تحفة وتعامل الاستاف اجمل ما فيه - بداية من الوصول كان التعامل من الاستاف وجميع العاملين راااائع وممتاز وكانت هذة المعاملة سبب حبي للمكان
تم التسكين بسرعة والغرفة كانت سي فيو ومعظم غرف الفندق سي فيو
المطعم نظيف والاكل تحفة به تنوع رهيب خاصة مطاعم
الala Carte
البارات متنوعة والسناكس رهيبة ومتنوعة
كانت اجازة رائعة واتمنى ان تتكرر مرة ثانية باذن الله
شكر خاص ل مس رانيا مسؤولة ال guest relation رقم التواصل الخاص بالمكان على موقع بوكينج دائما مغلق
- nicola (9/5): - Posizione pulizia e cordialita personale Cibo poco variato
Da mifliorare
- kanzy (10/5): Relex - Every thing
also big thanks for Ms.Rania guest realations very supportive and helpful Nothing
- Gamil (10/5): - Everything was more than amazing
The sea view super
The food was 👏 🤩 amazing
The staff very very professional and helpful
The room was very big and super amazing
The animation team super fun
My kids was super happy by the water slides
It was very safe to leave my kids anywhere
Amazing vacation and sure recommended it
Will go back again soon
- Michael (10/5): Perfect Stay – Great Food, Friendly Staff & Excellent Service - I had a wonderful experience at the hotel. The place is beautiful, clean, and very comfortable. The food was delicious with a great variety of options to choose from.
The staff were very friendly, helpful, and professional, which made the stay even more enjoyable.
I would like to give a special thanks to Ms. Rania from Guest Relations for her kindness, support, and excellent service throughout my stay.
Highly recommended, and I would definitely visit again! Nothing
- Anita (10/5): Visszatérünk! - A hotel fantasztikus! A lobbi, a bárok, a kilátás, a part csodás. Az ételek finomak. A kiszolgálás kedves. Mindenképpen visszamegyünk. Az olasz étteremben nekünk nem ízlett a vacsora.
- Daria (10/5): Жаль, что у меня было всего 3 ночи на этот отель! Я бы осталась подольше! - Питание просто супер! По ужинам был даже шоколадный фонтан!) жили в каком-то суперлюксе, мне сделали бесплатный апгрейт! Виды ну просто нереальные! Море великолепное!) Если едете эстетично отдохнуть в тишине-вам сюда!
- Luis Francisco (8/5): - Playa Cocktels o tragos de muy mala calidad
- Yehia taha (8/5): Good experience - Location Toilets need upgrading and to be more clean
- Farida (2/5): - most of the staff were friendly especially Ali he gave us more information than when we booked in. some staff were very rude! to the point I had to check out early.
- Ossama (10/5): I really did enjoy my stay. Staff were very helpful as usual khalil, magdy, taha, rania thanks alot - Everything Nothing
- elisa (5/5): - Il resort si trova in una posizione invidiabile, incastonato in una baia meravigliosa, con un mare fantastico. Ci sono due barriere coralline, a riva praticamente e, oltre a tantissime varietà di pesci siamo stati fortunatissimi nel vedere addirittura una tartaruga marina 🤩
Lo staff lo suddividerei in un 50% solare, sorridente, gentile e disponibile a prescindere dalle tips che li lascerai, l'altro 50% purtroppo quando capirà che non riceverà le mance che vorrebbe, ti tratterà in automatico in maniera superficiale, facendo quasi fatica a salutare, un cliente invisibile . Le tips sono bene accette, certo, ma i clienti non sono obbligati a lasciarle e a volte sembra quasi che danno x scontato che le riceveranno e, in caso di assenza, di conseguenza, vedrete palesemente che ci saranno dei clienti di serie A e dei clienti di serie B,con correlativo atteggiamento da parte loro.
Per quanto riguarda l'alcol dipende sempre dal barista che torverete dietro al bancone diciamo nella media, niente di eccezionale, pochi sono preparati per questo ruolo. A livello di ristorazione sinceramente mi son trovata bene, sia al ristorante italiano(ovviamente non sarà come in Italia, ma direi più che passabile in maniera positiva) e al buffet ho sempre trovato qualcosa che potesse interessarmi, anche qui lascio un feedback positivo.
Animazione, inerente ai ragazzi che ho visto in spiaggia, penso che siano bravi, disponibili, educati e cercano sempre di coinvolgere le persone nelle loro attività. Piscina con e senza scivoli, sempre ben apprezzata. Abbiamo fatto un escursione con loro nel deserto con i quad e ci siamo divertiti tantissimo, i ragazzi che ti seguono nel deserto sono fantastici.
Macchine per transfer Hotel-spiaggia e viceversa, gratuite, molto apprezzato. Camere con una pulizia molto mediocre, purtroppo, per quello che ho potuto vedere, non sono dotati di aspirapolvere e di conseguenza faranno anche loro quello che possono.
Letti e cuscini scomodissimi.
Telo mare non lo troverai mai in camera ma in reception e il primo giorno mi hanno risposto che erano disponibili solo dopo le 9 del mattino, mi sembra una cosa assurda.
Struttura a livello di arredamento ferma nel tempo, andrebbe modernizzata.
WiFi non per tutti è gratuito e funziona pure male.
Staff mi sono già dilungata dicendo la mia opinione, gira tutto attorno alle tips.
Se prenderete delle escursioni esterne alla struttura, state attenti perché potrebbero bloccavi, fra virgolette, l'accesso e perdere tempo inutilmente . Il nostro pullman per Luxor è stato bloccato alla guardiola per un ora e senza nemmeno avvisare che erano all'ingresso di sicurezza, sennò li avremmo raggiunti noi a piedi. Gli altri partecipanti al gruppo, non hanno nemmeno capito il perché del fermo alla sicurezza per così tanto tempo, assurdo.
Animazione serale niente di che.
Sono rimasta scioccata nel vedere lo schiuma party in spiaggia 2 volte in una settimana , spero che sia tutto sotto un punto di vista eco-sostenibile, ovviamente attira i bambini affascinati da tutta la schiuma.
Se mi chiedete se ve lo consiglio o meno, non saprei rispondervi con tutta sincerità, ci sono delle cose che andrebbero riviste.
- Ramez (7/5): to meet your expectation it is not food or sea only it is the hole experience. - The food is good lots of choices.
The sea is beautiful.
Staff are pleasant The beach towels system needs revision which means that you have to ask the house keeping to come and change it which took us 3 hours until they came.
we stayed in Baglos and we discovered 2 gecko and we had to ask to change rooms and it took us 2 hours to do that
- Jernej Urbanc (8/5): - Beach, food Outside furnirure
- Noha (1/5): Unclear/yellow water is unsafe for guest usage!!!! - Location and beach Bathroom water was unclear at all times! Yellow actually, I tried contactiing the reception abt it multiple times but they weren’t responding, b4 our last day and after going to the reception they said they sent someone and the water is fixed which wasnt true at all, the water remained yellow the whole trip
- Pushkina (10/5): People, people and one more time: people! - This hotel is amazing place to spend perfect holidays - there is deliciouse food, clean beach, beautiful views, great diversity of unedrwater coral life here! But most of all me and my family evaluated a great job, which doing hotel's staff!!! All of them - from the chief of the restaurant to room cleaner are real professionals and doing their best to make your holidays better then you were expected! I also would like to say that guest at the hotel are intelligent and well-mannered people from different countries, atmosphere was warm and friendly. I'm so greteful to everybody for great time spent in Siva Golden Bay. See you soon and good luck!
- ahmed (10/5): -
- Farah (10/5): Will definitely come back! - Our stay was absolutely amazing! The food was great with a wide variety of options to choose from, so there was always something new to try. The beach was beautiful and sandy, and the house reef was truly stunning.
A special thanks to Raina from Guest Relations, who made everything we wanted happen—she was incredibly helpful and informative throughout our stay. Also, Ahmed Farag from Room Service made sure we had everything we needed in no time.
Overall, a fantastic experience and we would definitely come back!
- Lucrezia (9/5): fuga a maggio - La vacanza è stata davvero bella, piacevole e rilassante. Ci sono tutti i comfort necessari e si mangia bene: c’è il buffet e ognuno può accontentarsi scegliendo ciò che preferisce. Il mare è splendido, una piccola oasi dove staccare completamente. Le camere sono ampie, semplici ma pulite e curate. È assolutamente un posto che consiglio per una vacanza, soprattutto in questo periodo in cui la temperatura è perfetta.
- Sandrine (10/5): Splendeur - Tout! Hôtel magnifique! Quel cadre! Que ce soit les structures, la plage. Très propre et bien entretenu, les décorations les lumières le soir les fontaines tout était splendide! Chambres élégantes et propre. Personnel aux petits soins. J'ai vraiment apprécié et la plage avec ses corails magnifique! J'en ai eu plein ma vue! Voir passer 8 dauphins à 10 mètres de la plage fut impressionnant. A vrai dire si il y a un point négatif c'est les boissons qui ne sont pas très bonnes.
- Pascal (7/5): - Superschöne Schorchelbucht. Mit Spots für Anfänger (auch kleine Kinder/direkt am Ufer) und Fortgeschrittene (Korallensteilwand).
Überall freundliche Angestellte. (Bsp. jedes Strand-WC hat permanente Betreuung und ist immer sauber.) Viele Kommentare kritisieren das Essen. Und ja, die meisten Speisen sind Geschmacksarm. Aber hey, es hat ein wunderschönes Gewürzbuffet. Nutzt das!!! ..und plötzlich schmeckts!
Für Vegetarier gibt es Mittags und Abends nicht viele Möglichkeiten um zu Proteinen zu kommen!
- Manon (8/5): Joli hotel all inclusive avec magnifique plage privé - Personnel très gentil, magnifique cadre, avec activités, piscine et plage privé pour faire snorkeling. Plusieurs restaurants et bars ! La chambre est magnifique avec une vue splendide, lit king size. Hotel sécurisé. Nourriture variée.
Bon rapport qualité prix. Les restaurants sont bons mais pas excellents , il y a des restaurants à réserver, mais franchement ca ne vaut pas le détour.
Sinon rien à dire, salle de bain peu être à moderniser.
- Gary (6/5): OK ish stay - Nice beach area and the beach sunbed guys very good and hardworking.
Some of the food good but some very poor. Reception staff definitely need more training and come across quite rude at times.
Some very poor food but some good.
Definitely alot of the staff need more training and to leave there phones at home.
The overall hotel needs a update.
- Ahmed (3/5): Horrible Experience For Holiday (Highly not recommend) - Location I recently stayed at Siva Golden Bay with an all-inclusive package, and unfortunately, my experience fell far below expectations. I had originally booked three nights but chose to leave after only two due to multiple issues that significantly impacted my stay.
First, the rooms are clearly outdated and in urgent need of renovation. The overall condition does not reflect acceptable hospitality standards.
The beverage offering was also disappointing. Options were very limited, and the quality was poor—soft drinks and canned juices appeared to be diluted with water, which is unacceptable for an all-inclusive concept.
Hygiene in the main restaurant was a serious concern. There were excessive flies around the open buffet, affecting food safety, and the overall smell was unpleasant. While the staff were polite and smiled, they largely ignored guest requests, with the exception of the omelet chef who was attentive and professional.
Another inconvenience was the availability of drinking water. Only one bar provided bottled water, and it was located far from the beach. Surprisingly, the three restaurants near the beach did not serve water at all, which contradicts the basic expectations of an all-inclusive resort.
The beach experience was equally disappointing. It was filled with dead jellyfish that were not being cleared by the beach staff. Additionally, the team was inactive and did not offer any assistance, making swimming both unpleasant and unsafe.
One positive note is Ms. Rania from Guest Relations, who was helpful during check-in and handled communication professionally. However, she was limited by the hotel’s rigid policies and could not offer practical solutions to address the concerns raised.
Finally, even simple offerings like complimentary ice cream were inconveniently managed. It was only available from 3:00 to 5:00 PM at a single restaurant located approximately 1.
- Mohamed (8/5): Best value for money - Staff and the beach Old furniture and decoration
- Vincenzo (9/5): Un oasi nel deserto - Tutto il resort è ben curato ed elegante, le stanze un po’ più vecchiotte ma molto funzionali e spaziose , noi avevamo il balcone con vista fantastica sul mare . La spiaggia una perla sul mar rosso con la barriera corallina facilmente accessibile a due passi dalla riva . Personale cordiale sempre disponibile. Venivamo da 2 giorni al Cairo in mezzo al caos e qui abbiamo trovato la pace essendo la spiaggia privata e il resort lontano dalla strada che porta ad hurgada . Consiglieremmo la formula all inclusive , bottigliette d’acqua no limits e il buffet migliore rispetto alle media vista in Egitto. Rania , la nostra guest relations è stata molto disponibile e gentile sempre pronta ad ascoltare le nostre richieste, ma in generale tutto lo staff merita . Il pressing costante dello staff per le attività aggiuntive disponibili in struttura ( spa, shooting , safari , vista ad orange bay) . Le attività sicuramente sono belle ma è stressante ricevere continuamente visite sotto l’ombrellone per proportele mentre ci si vuole soltanto rilassare. Inoltre sebbene il servizio taxi funzioni abbiamo riscontrato un prezzo elevato in relazione alla qualità del servizio ricevuto .
- C.hris (8/5): Mooi Resort aan een prachtige baai. - Het snorkelen in de baai was fantastisch, ondanks de werkzaamheden aan 1 kant van de baai.
Het rif is prachtig maar je moet er wel even een stukje voor zwemmen.
Het eten was goed, van ontbijt tot diner.
Ook de snacks tussendoor waren erg lekker. De security is een DRAMA!
Wanneer je tripjes boekt buiten het hotel om, dus niet via de hotel aanbieders laten ze de ophaal service/transfer niet het terrein op.
Ook is het dan erg lastig om een transfer vanaf de receptie naar de security poort aan de weg te krijgen.
Het hotel beweert een duikcentrum te hebben, die hebben ze NIET.
Ze verkopen wel (veel te dure) tripjes naar Orange Bay etc, maar dit kun je veel goedkoper zelf regelen via Booking.com of Get your Guide.
Duiken hebben we gedaan via World scuba divers in Jaz Makadi.
Het à la carte Steakhouse viel erg tegen.
- Florian Besançon (5/5): Hotel entretenu et bien situé. plage superbe. Personnel et nourriture à revoir. on y retournera pas - Hôtel superbe, bien entretenu et très bien situé. très belle plage avec snorking, Prenez un masque et un tuba et vous sera as déçu. sinon y a des boutiques dans l'hôtel ou la plage. piscine petite mais suffisante. toboggan très sympa mais font un peu mal aux fesses ou au dos. on a toujours une superbe vue peu dans tout l'hôtel. nourriture passable pour une semaine. au dela ca serait assez lassant. Le personnel est pas toujours agréable. on a l'impression de déranger dès qu'on demande quelques choses. Nos demandes ne sont pas toujours entendu même pour une simple liste de blanchisserie. Toujours réclamer serviette de douche qui arrive vers 19h ou celle de place qui arrive que lendemain dans la matinée. idem pour une bouteille d'eau.
lors de notre retour de plage en fin d'après midi, une intervention des techniciens était en cours pour changer robinet baignoire sans notre demande ou notre accord. Attente de 45 min en maillot de bain tout mouillé pour prendre une douche. et au passage changement de la serrure sans prévenir ni demande. Surprise désagréable quand la clé ne rentre pas et qu'on nous dit d'aller a l'accueil pour prendre la nouvelle clé.
La nourriture était vraiment moins bonne qu'en 2025. Tout est fade ou trop épicé. On a était malade tout les trois. Ma fille à était malade tout le séjour et n'a rien mangé alors que l'année dernière aucun soucis ou très peu (on n'a pas bu l'eau du robinet évidement ).
Avec tout les désagréments cumulés, nous nous sommes plains mais pas vraiment écouté. après insistance on nous proposé un nouveau logement en "surclassé". sauf qu'on a déjà presque le top sauf vu sur mer et qu'il fallait tout bouger donc non. en fin de séjour on à payé les 5 boissons non comprises dans le forfait sans aucune remise.
Autres mauvaise surprise, la tentative d'arnaque des boutiques. certes très gentille mais tenter de nous vendre un sachet de fruits à coques 5 euros pou ensuite baisser le prix a 3 euros si facilement c'est abusé
- Sonja (9/5): -
- Di Sarra (9/5): La struttura è bella e funzionale spiaggia e barriera top - La spiaggia I bungalow sono un po troppo vecchi
- Angelique (9/5): -
- Suhair (10/5): A pleasant stay with excellent staff and great value for money. - I really liked the hotel. All the staff were very welcoming and friendly. The guest relations officer, Rania, was especially polite, welcoming, and cooperative, which made the stay even more pleasant The room finishing is a bit old, but despite that, everything was very clean. Overall, it still offers very good value for money.
- Nawel (9/5): -
- Elena (9/5): -
- Kušnírová (6/5): - Hotel.personal.baze.more super Pokoje prumerne
- Alessio (9/5): - La spiaggia privata, con la barriera corallina a pochi metri dalla riva. Il buffet vario. Il bagno era maleodorante, ma pulito.
- Thomas (9/5): Wir wurden bestens betreut. Besonders Demiana von der Reception hat uns jeden Wunsch quasi von den Augen abgelesen. Viel - Wunderbar ruhig gelegen
- Ahmed (10/5): -
- Antonio (10/5): - Hotel is on amazing location! Beach, sea and bay are the best!
Also staff is really nice and polite, always smiling and ready to help, specially Rania , she was always on duty.
Food was always available somewhere. Actually the only bad thing about this hotel is the guests! They behave very badly, without any basic etiquette..mostly old Russians, Germans and British. They treat the hardworking staff quite badly, and they eat as if they haven't eaten in 5 days.
- Zeyad (10/5): -
- Elisa (10/5): -
- Nadia (9/5): Voyage tres reussi - Le personnel est tres serviable, accueillant et souriant surtout la belle Rania qui s'est bien occupee de nous, le chef de cuisine, les serveurs et les animateurs. L'emplacement est un peu loin de la ville. 40 min par taxi. En ce qui concerne les activites, Il faut payer le supplement pour venir vous chercher a l'hotel car il est en dehors fe la ville.
- Hussein (10/5): - It’s was amazing time as always we enjoy the view and entertainment food was so tasty drinks was good
- Tetiana (7/5): Чудовий риф. Втомлений готель. Зʼявились москалі - Чудова затока з величезним різноманіттям коралів, багато рибок. Вода в затоці тепліша, ніж у відкритому морі. Є піщаний пологий вхід, є гарна глибина, багато простору для плавання, ідеально для снорклінгу. Цього року вони почали працювати з москальськими туроператорами і там тепер просто засилля москалів - це прям великий мінус. Рік тому тут були тільки німці, чехи, поляки, італійці, було добре.
Дуже важко з організацією по базовим запитам таким як принести чайник, чашки, поміняти матрац, принести топер на матрац. Все треба по 10 разів нагадувати, роблять неправильно, перероблюють, кажуть, що чогось немає, а потім воно є. Ввічливість, чайові, пояснення і т д не допомогли, поки ми не посварились, на жаль.
Дуже жорсткі матраци аж до болю в спині.
Погано випрана постільна білизна та рушники. Часто є запах чужого парфуму, крему тощо. І вони за увесь відпочинок постіль тільки заправляють, але не міняють.
Прибирання номерів це якийсь процес на увесь день і постійно щось не закінчене. Спочатку вони проходять забирають у всіх всі рушники для ванної і в вас немає, чим витертись. Потім вони прибирають. Потім окремо заносять рушники для ванної. Окремо заносять воду. Окремо обмінюють рушники для пляжу (якщо пощастить). І це вам постійно 5 разів в день стукають в номер і щось від вас хочуть.
З рушниками для пляжу дуже не зручно. Вони їх видають на початку заїзду (в номері). Далі ви маєте їх носити на пляж (а туди іти досить довго), рушники важкі і обʼємні (2 рушника це повна екоторба). З пляжу ви їх несете в номер. І, якщо пощастить і ви зустрінете того, хто міняє пляжні рушники, коли ви в номері, то вам його поміняють на чистий. В результаті ми ними не користувались, а носили на пляж легкі свої з мікрофібри - це на 1 торбу менше тягти на пляж.
Номери досить втомлені, з якістю прибирання навіть з чайовими - так собі. Цього року ще проблема з миттям посуду - часто бруднуваті тарілки, стакани з запахом миючих засобв. І вони перейшли на колу/фанту/спрайт з автоматів і схоже, що купують яксь погані концентрати, дуже несмачно. Соки просто хімозні, як юппі. Але можна брати воду в пляшках на барі ресепшена.
Якщо хтось шукає віндсерфінг - його тут немає взагалі.
- Sameh (10/5): very good - guest relation avialability.
Food
Location Wi-Fi performance was below acceptable standards.
Access to reception is inadequately structured. Guests are restricted to contacting reception via the in-room landline, which is both impractical and not aligned with standard hospitality practices.
On the first evening, our room key failed after we returned from dinner, leaving us locked out for approximately 30 minutes. There was no viable way to contact reception via mobile phone—only through the in-room telephone. The only alternative was to rely on guest relations, which is not an appropriate substitute for a fully accessible front desk function. While Rania was consistently helpful, this approach places unreasonable dependence on a single individual and does not provide a scalable or reliable solution. Guests should have direct, uninterrupted access to reception at all times.
Additionally, during the booking process, I needed clarification on two points but was unable to contact the hotel directly. The only available channel was messaging via Booking, which proved slow and inefficient. A hotel of this standard should offer clear and responsive direct communication channels.
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