Hotel Bon Hagia Sophia
Location: Alemdar mahallesi şengül hamam sokak no:7 sultanahmet fatih, Istanbul, tr
Star Rating: 8 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Hotel Bon Hagia Sophia offers elegantly designed rooms with modern amenities including air conditioning, satellite TV, and free WiFi. Some rooms even feature balconies with stunning city views, ensuring a comfortable and memorable stay.
Convenient Location
Located just minutes away from iconic landmarks such as Hagia Sophia, Spice Bazaar, and Topkapi Palace, our hotel provides easy access to the best of Istanbul's attractions. Guests can explore the city with ease and immerse themselves in its rich history and culture.
Exceptional Services
Enjoy a hassle-free stay with our 24-hour front desk, airport transfers, and room service. Indulge in a delicious buffet breakfast each morning, setting the perfect tone for a day of sightseeing or relaxation. Experience the best of Turkish hospitality at Hotel Bon Hagia Sophia.
Book now for an unforgettable stay in the heart of Istanbul!
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:30 PM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Allergy-free room
- Public transport tickets
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Pet bowls
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Bicycle-friendly property
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
King Suite with Balcony
Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as a quiet street view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Room
Offering free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room offers a TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Mohamed Abouserie (8/5): - Calm Not enough light
- shorena (8/5): -
- Aïni (6/5): - Le personnel était gentil et la position de l'hôtel est très bien Je me suis retrouvée dans une chambre avec des fenêtres qui donnaient sur un mur. Heureusement que je ne suis pas clostophobe, j'aurai apprécié le savoir
Par ailleurs le petit déjeuner était très limité...
- Abdessamad (6/5): -
- Abdelli (7/5): Hôtel très propre les personnels ils sont gentils, ils souriant les personnels de ménage, ils passent tous les matins po - L’emplacement proche de SULTAN, Hamid, Aya Sophia, la station métro la mosquée bleue✅✅✅✅✅✅💖🫶🏻🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷 Franchement c’est t bien y a rien à dire y a même des parkings à côté
- Amir (8/5): -
- Paula (9/5): Confortable estadia en Estambul - Nos gusto la ubicacion
- VALERIA (6/5): - El baño se inundaba cuando te bañabas .
El resto todo bien
- Lydie (7/5): -
- camille (7/5): -
- Bettina (8/5): -
- Jose (4/5): 4 estrellas para estándares asiáticos, en Europa serían 1 o 2 estrellas. - La ubicación El desayuno, la falta de electricidad y gel/champú.
- marius laurentiu (6/5): Se putea si mai bine - Curat,confortabil In timpul furtunii a curs apa in baie din tavan. A curs apa si pe hol pe scari.
Robinetul de la chiuveta n are difuzor si curge apa in toate partile si te stropeste.
Femeia de la curstenie a intrat peste mine in camera fsra sa fie pancarta cu curstenie pus la ușă.
Cel mai rau lucru, nu am avut APA CALDA deloc in ultima zi de sedere.
- Charles (8/5): Excellent location - Celine was an excellent front of house.
She assisted with all our queries and was extraordinarily helpful Cleanliness of hallway and stairs not great. An urgent need to steam clean carpets
- MiUi (1/5): - Ничто Все
- Alexej (5/5): -
- Dragoș (8/5): -
- Atikur (8/5): This was a very good, budget friendly and local spot to stay when visiting Old Istanbul. - The customer service was exceptional from this small boutique hotel. The place was very clean and cleaned everyday. Location was amazingly close to everything but not in the busy sides. Some of the hardware of the property was breaking, like the doors didn’t have hinges or draws had no internal parts. The flush was operational but loose. But very clean.
- Waldemar (8/5): W hotelu byliśmy w ubiegłym roku. Był to nasz drugi pobyt z rzędu. Lokalizacja idealna. - Śniadanie podane w postaci stołu szwedzkiego, duży wybór potraw i napoi, smaczne.
- Syeda (1/5): Most horrible experience but hotel staff were courteous. They said we can’t help as we are not owners of the hotel. - Location was good and staff was courteous Hotel was not at all what it’s shown in pictures at the booking.com. Unhygienic and smelly dirty carpets. Blockage in sewage line due to which extremely bad smell inside room. The door railings came off when opened the door for first time. The 5th floor has absolutely naked stair case anyone can fall and die literally, elevators don’t go up till there. The breakfast was horrible for the money I’ve paid. I have taken pictures of the hotel to show booking.com but unfortunately despite my compliant they never got back to me. I’m very disappointed. I could have got a far better hotel at same price in same season as I had checked prices of the nearby hotels too which were really good.
- Beata (2/5): To nie było dobre doświadczenie konsumenckie. - Lokalizacja jest OK, natomiast bliskość meczetów powoduje wybudzanie podczas snu. Brudny obiekt, kurz, brudna podłoga, okna, brzydziłam się dotknąć do pewnych rzeczy, pościel w plamach. Dywany brudne, jedzenie na śniadaniu nie było świeże i zachęcające. Słowem totalna prowizorka, jak np. piana montażowa wystająca ze źle zamontowanych drzwi łazienkowych, nieszczelne okna przez które gwizdał nam wiatr na 5 piętrze do którego nie dojeżdża winda. Cienkie ściany, słyszeliśmy wszystko od sąsiadów rodziny z Indii, krzyczącej do 2-ej nad ranem, trzaskającej drzwiami, płacz dziecka od 6.00 rano, masakra. Nikt nie reagował na ich zachowanie.
- LEYLA (10/5): -
- Hawwah (1/5): AVOID AT ALL COSTS - Nothing, horrific. The lift couldn’t even fit my son’s pram in, black mould in the room. They put my son’s cot next to windows with NO SAFETY LATCH. Broken tile going into the bathroom. No working AC or fridge. No fan given either. The iron they gave us had exposed wires.
We had no choice but to stay as we arrived at 10pm in the morning evening. I spiralled and booked another hotel at 1:30am and told booking.com I no longer wanted to stay here. I went down first thing in the morning and said we’re not staying here I’m not paying the rest of the nights. The owner got extremely hostile until my husband came and spoke to him. He said that’s fine he’d let booking.com know we’ve left the property. Then continued to avoid booking.com refused the refund and I’ve ended up having to process a chargeback.
- Ioannis (8/5): Excellent staff! Selin was very welcoming, helpful and pleasant to meet! Clean rooms, nice area to have access to all to - Location is good for transportation access and touristic places. Very clean hotel! The breakfast could be better, should have some more options!
It's called a suit on the 4th floor but its a little bit normal size room, not big.
- erd erdal (9/5): - Odalar temiz tutuluyor Oda biraz dar, bavul da varsa birza daha dar oluyor
- Fatmir (8/5): Very good -
- Victor (10/5): Exceptional -
- Marcello (10/5): Exceptional -
- Eliyev (7/5): Good -
- Nesiba (10/5): Exceptional - I had a wonderful stay at the hotel. Everything was great — the room was clean and comfortable, the staff was friendly and helpful, and the location was perfect. I would definitely come back and highly recommend it to others!
- Leyla (10/5): Exceptional -
- Amirb (10/5): Exceptional - Location is excellent, 2min from the Gulhane park, Aja Sofija, Blue mosque. Metro and train station is very very close. The breakfast was good but same food all days.
- N (8/5): Very good -
- Sharon (6/5): Underwhelming but practical. - The location was excellent, very close to everything you want to see. I’m glad it had an elevator, I was on the 4th floor in king suite. The mattress was very comfortable. The cleaning lady was lovely, and so was Selin who communicated with me about my airport transfer. The room has dirty and ripped curtains, dirty bed head, peeling paint and wallpaper. The furniture was old and the bedside lamps didn’t work, so you needed the ceiling light on. The lights on bathroom mirror were broken also. The sheets are too small for the bed. No English channels or movie channels, just hundreds of Turkish news and talk shows. Would’ve loved Netflix or something.
- Nina (6/5): Pleasant - Location :) We booked a room with a view of the attractions, but we only saw the building opposite. There is a very modest offer for breakfast, you can choose between eggs 3 ways and french fries. The toilet is very small, there is no hot water in the sink.
- Mona (10/5): wonderful - the lively environment and the cleanlinesss of the hotel nothing
- Jeffrey (8/5): Very good -
- Omar (8/5): This is a very good value hotel that I can recommend if you can overlook the equipment. - The hotel is a few minutes walk from Hagia Sophia and the Blue Mosque. The Basilica Cistern and important landmarks, restaurants are close by. The Galata Bridge and the Bazaar are a 15 minute walk. The hotel staff takes care of everything and is very helpful. The breakfast is varied and good. We stayed on the fourth floor in the Sultan Suite room, which has a wonderful view of the bottom h loud so it was not disturbing. I would highly recommend the hotel for its location and the flexibility of the staff. The breakfast is indeed adequate, but the same every day, not varied. I don't recommend the coffee because it's very watery. The soft drink is sweet. And the scrambled eggs are mostly cold. The room's equipment is as described, but in cold weather the air conditioning is not enough for heating, you have to call the reception immediately for a heating device. Otherwise you might freeze. There is a very unpleasant smell coming from the bathroom. I recommend that they constantly fill the drains with water. There are many cosmetic flaws in the rooms. The curtain is torn, and the paint is missing in one or two places. (We didn't come for the TV, but apart from the 400 Turkish talk channels, there was nothing but one English news channel.)
- Maria (9/5): Superb - Perfect location and staff is super kind and helpful!!
- C (9/5): Superb -
- Sona (5/5): Passable -
- Naida (10/5): Exceptional -
- Kamaruzaman (9/5): Superb -
- O (7/5): Good - Location and staff Breakfast was a little boring
- Hasan (6/5): Pleasant -
- Alle (7/5): Good experience but some things could be changed - Hotel is great with good stuff and welcoming people. Staff are very attentive and warm. We had two rooms booked, their two suits. Two people one, me and my partner in Sophia suite. For the big room (the other two people) room was large, good light, two doors for the balcony, good shower head, good size.
Sophia room: well sized bed good pillows - good duvet, but the duvet cover smaller than it good lighting overall
Bathroom: welf sized and the floor tiles very good, non-slippy
Breakfast: buffet
Overall'd stay again, but I'd ask for quite a few things to be done in advance.
The price/quality is good though, we had it with discount Bathroom: smelly a.f. (the other room was smelling and other double room was smelling too - we talked to other tourists) showerhead broken - no proper handle on the "fancy" looking piece showehead was leaking from sides left and right shower tap was leaking too _tap at the sink just fine _cleaning of the bathroom was made daily BUT it wa just arranging stuff: _towels weren't changed, only folded. When towel was wet from showering housekeeping folded it so we found it stinking some days you get soap, others you dont (no rule) socket for hairdryer right next to sink with no safety no soap dish at the sink (we asked for an ashtray for the balcony and ended up using it as a soap dish) no place for the soap in the shower no toilet paper holder (they put it on the bathroom bin! Not very clean) no toilet scrubber
Room: socket only on one side of the bed light switch only on one side of the bed and near the entry door So you can't both charge your phones overnight unless you have a really long cable to get from the wall. You can't both operate lights in the room. TV remote not working only Turkish TV (we know from other room) no smart TV (so no Netflix or anything at night) no trashcan in the room no clothes hanger at the room entrance Breakfast;: very few options, mainly omelette because nothing else is filling enough. .they stash food every so often but you're better off asking if you want something and not wait for them to realise the containers are empty.
- Arsl (10/5): Exceptional -
- Zakiya (5/5): _ - I wasn't impressed The cleanliness was poor and WiFi was only available in communal areas
- Roman (10/5): Exceptional -
- Alle (7/5): Overall I'd stay again, but I'd ask for quite a few things to be done in advance. - Hotel is great with good stuff and welcoming people. Staff are very attentive and warm.
We had two rooms booked, their two suits. Two people one, me and my partner in Sophia suite. For the big room (the other two people) room was large, good light, two doors for the balcony, good shower head, good size.
Sophia room:
- well sized bed
- good pillows
- good duvet, but the duvet cover smaller than it
- good lighting overall
Bathroom:
_welf sized and the floor tiles very good, non-slippy
Breakfast:
_buffet
Overall I'd stay again, but I'd ask for quite a few things to be done in advance.
The price/quality is good though, we had it with discount via booking Bathroom:
_smelly a.f. (the other room was smelling and other double room was smelling too - we talked to other tourists)
_showerhead broken - no proper handle on the "fancy" looking piece
_showehead was leaking from sides left and right
_shower tap was leaking too
_tap at the sink just fine
_cleaning of the bathroom was made daily BUT it wa just arranging stuff:
_towels weren't changed, only folded. When towel was wet from showering housekeeping folded it so we found it stinking
_some days you get soap, others you don't (no rule)
_socket for hairdryer right next to sink with no safety
_no soap dish at the sink (we asked for an ashtray for the balcony and ended up using it as a soap dish)
_no place for the soap in the shower
_no toilet paper holder (they put it on the bathroom bin! Not very clean)
_no toilet scrubber
Room:
_socket only on one side of the bed
_light switch only on one side of the bed and near the entry door
So you can't both charge your phones overnight unless you have a really long cable to get from the wall. You can't both operate lights in the room.
_TV remote not working
_only Turkish TV (we know from other room)
_no smart TV (so no Netflix or anything at night)
_no trashcan in the room
_no clothes hanger at the room entrance
Breakfast;:
_very few options, mainly omelette because nothing else is filling enough.
_they stash food every so often but you're better off asking if you want something and not wait for them to realise the containers are empty.
- Sushant (5/5): Passable - Nice location in city centre Wi-fi - No Wi-Fi was available in the room during stay of 4 days. Wi-Fi was only available near reception.
Room - I booked room with quiet street view, but Hotel offer me room with wall view. See pictures attached. I asked to change the room, but hotel staff told, that there are no free rooms. But next days when I was using Wi-Fi in the reception, hotel staff offered room to the guests, who arrive without reservation. It is a tourist trap, to offer rooms on higher cost on booking.com.
Breakfast - Breakfast was okay, should have been better
- Chris (8/5): Very good -
- Azhan (10/5): Exceptional -
- Akram (7/5): Good -
- Azhan (10/5): Exceptional -
- Azhan (10/5): Exceptional -
- Azhan (10/5): Exceptional -
- Ayyan (7/5): Good -
- Dimitrios (10/5): Exceptional - Good location and very helpful staff.
- Dhjemail (10/5): Great - Eveything was perfect. Staff is amazing. Good breakfast. Walking distance to all the historical buildings. And puclis tranportations really close to the hotel. it was a little small but we only need the room for sleep. That's why we were okay with that.
- Azhan (10/5): Exceptional -
- Lila (10/5): Stay was excellent and location superb - Perfect location
First I want to talk about the staff!!! They were amazing. Everyone was smiling and wanted really to help!
Our room was ok. The breakfast was very good. The room was bit small
- Mosammeth (10/5): I will definitely be staying here again the next time we visit. - The staff’s hospitality is one of the most important part of any hotel accommodation, i have to say every one working here was very kind, friendly and tried to accommodate to all of our needs. They were funny and ready to answer all questions!
- Azhan (10/5): Exceptional -
- Martijn (6/5): Pleasant -
- Ayu (5/5): Passable -
- James (8/5): Very good -
- Vanda (5/5): Passable -
- Kseniya (8/5): Very good -
- Adem (1/5): Bad - Nothing to love about my experience I didn't like the way how the management take care of their costumers
Unfortunately we had an emergency and wanted to move booking to other date in April 2024 with different price off course. However management decided that they don't care and didn't want to change booking to accommodate our request. Hope that as a company you will start thinking of human being and not only pure profit
- Odorskaya (8/5): Very good -
- Kaur (10/5): Exceptional -
- Azhan (10/5): Exceptional -
- Azhan (10/5): Exceptional -
- Azhan (10/5): I enjoy My stay in this hotel. - Its is located near To Blue mosque, hagia Sophia and many historical attraction. Walking distance is approx 10 minutes. Many restaurant around the hotel. The staf and Manager were very kind and helpful. You wont regret staying in this hotel. This My …… times staying in this hotel. I will again and again stay in this hotel when ever i am in istanbul. Tqsm for the Nice and warm hospitality during My stay. None
- Azhan (10/5): The Hotel I like most in Sultanahmet. - The staff were very nice and helpful. The officer at reception (Mr.Burke is very helpful he lend me a phone adaptor and help me to arrange for taxi). Overall the stay in this hotel is superb.
The hotel is very near and within walking distance (5 to 10 minutes) to historic place like Blue Mosque, Hagia Sophia. Also a lot restaurant and near to taxi stop. I will always stay in this hotel each time I came to istanbul. So far I enjoy my stay here.
- Ahsan (8/5): Good! - The location was great! Breakfast was very bland and could do with some Turkish Touch!
- Nayan (7/5): Stay at the Hotel Bon Hagia Sophia
for exploring Sultanahmet - The location was perfect to explore the Sultanahmet area. All points of interest within walking distance. The staff were very helpful and courteous. The room decor and linen were dated and needs an upgrade. To be fair there was some renovation in progress during our stay but it didn't interfere with our stay.
- Sze (7/5): Mediocre - Dining room view Lack of noise proofing, unfriendly staff, overflowing bathroom (impossible to use the shower beyond a trickle)
- Aldin (7/5): Good -
- Seamus (10/5): Beautiful city full of culture and life . A busy city full off all sort's of people - Breakfast wasn't great very limited and it was self service .
Need to have a better choice for European guest's Orange
juice wasn't proper orange juice Most of the staff was excellent but one of the them was rude and not
very friendly . He was not suitable for this job . He made no effort to help
me .Don't know why he was picked for the work
- Louise (7/5): Good - Excellent location, helpful friendly staff Carpets very worn and needed a deep clean or replaced
- Nita (6/5): Perfect to be in the area near to everything!!! - one if the kindest, sweetest, helpful people are working there.. I love them so so much!!! Everyone!!!!!!!
the breakfast was nice, its a small hotel for this hotel was perfect!
Everything was in the room what I needed.. kettle, enough towels etc….
The prise was very good to be there!!!
Excellent area.. everything is nearby!! the bed was too soft for me.. not compfortable but I saw they bring news one.. it was on the corridore..
some things like furniture was little old.. they need to change for example the carpets in my room .. but be onest.. I didnt care cos I was not sitting in the room..
- Rachid (6/5): To be done once - Really Breakfast wasn't as expected. very Poor
- Zeinab (5/5): Passable - The location of the hotel is in walking distance to a lot of attractions The room was not OK. The bed side lamp was not working, the shower had a leak, the mini bar was not working (changed when we complained twice), no paper towels supplied by the housekeeper (we had to ask), breakfast was buffet but not many choices.
There are a lot of better Hotels in the surroundings.
- Susan (9/5): Superb -
- Cristina (8/5): Very good -
- Senada (7/5): Good - Good location, near Aja Sophia, Sultan Amhed mosque and Top kapı saray. Cleaness is not very well, floor had not been clean when we arrived. They use kind of desinfection in the bathroom which is odour.
- Muhammad (10/5): Exceptional -
- Patricia (7/5): Great value for money in excellent location - Small hotel run by lovely people. Great location just behind basilica cistern, Hagia Sophia and blue mosque. Lots of good bars & eateries but nice & quiet too! It’s a bit tired and could do with a bit of updating
- Marian (9/5): Superb - The hotel is in the middle of sultanahmed area,perfect for visiting the main tourist attractions. Our stay was wonderful. As a suggestion, Breakfast could use a bit more diversity.
- Gabriella (8/5): Great location, comfortable rooms and friendly service - The location is fantastic. A 3 minute walk to all the historical sites in Sultanahmet - Hagia Sofia, Basilica Cistern etc. were very easy to walk to from this hotel. We had a good view of the Hagia Sofia from our balcony.
The staff were also very friendly and made sure we had everything we needed. They were very helpful with booking transfers to and from the hotel.
- Keivan (4/5): Disappointing - The breakfast
The towels weren't clean enough
- Isma (1/5): The worst hotel I’ve ever stayed at - Avoid - Nothing The worst hotel I’ve ever stayed at. Do not book this hotel for your trip. They ruined my wedding anniversary!!
I left halfway through my stay because of bed bugs found in the hotel rooms, no water, broken air conditioning, sewage smell coming from the entire hotel and room and broken hotel room doors.
During my time at the hotel, I asked to be moved rooms 3 times before I had enough and checked out myself willingly after I found the room I was staying at had bed bugs.
The hotel manager Umud did not apologise for all the issues me and my partner faced during our stay at the hotel between 5th August 2023 - the morning of the 9th August.
When we told him we wanted a full refund he stated take it up with booking.com and when they email him requesting the refund he will then accept the full refund request.
I had to pay for a taxi to take me to another hotel. I had to pay for a few nights at another hotel and also pay to have all my clothes and items dry cleaned and cleaned to make sure there were no bed bugs in my belongings.
Since coming home from my trip, I’ve contact booking.com multiple times regarding my refund and each and every time they have told me this hotel and Umud is refusing to refund me for my stay.
Details of my experience at this hotel:
Upon check in - day 1 - hotel room air conditioning did not work. The hotel staff stated it would be fixed the following morning.
There was no duvet provided in the hotel room
Day 2 - Next morning we found there to be dirty towels, no toiletries in the bathroom and the water wasn’t working.
Breakfast which was included in the price was so mediocre that me and my partner stuck with coffee and water and had to go out for breakfast
Later that day when we returned to the room, we noticed the air conditioning had not been fixed
Day 3 - air conditioning was not fixed. We demanded a room exchange and was told to wait another day.
- Mostafa (3/5): Poor -
- Daniele (8/5): Right behind Hagia Sophia - Central location and friendly staff. The rooms are big and the bed comfortable. There is an open buffet breakfast and from the window you can see Hagia Sophia. The central square is just 5 minutes walking distance. The rooms are a bit old so they might have little issues. In our rooms the toilet paper hanger was broken
- Audai (9/5): Superb - Staff were very helpful people, specially the hotel manager, he tried to help us always.. very kind person.
Breakfast is good, not too much variety but fresh and tasty and located on the roof where the view is very nice.
It is very good value for money with the discounted price I got.
They arranged a taxi from airport and to airport at good price .. It is located very close to Hagia Sofia, 4 min, but there is a short distance of steep street, it was very difficult for me as I have my mother and my pregnant wife, so it was difficult for us, for young people definitely no problem.
The rooms' appliances are old.
- Bernardo (9/5): The staff was really friendly, location was amazing and good breakfast with an amazing view. - The friendly staff and location
- Hussain (10/5): Bon Hotel is superbly located for all the sites in the old city. The hotel staff are the best! - The staff were outstanding, courteous and super helpful throughout our stay. A boutique hotel is ready for a makeover to bring it up to date.
- H (9/5): Thank you - The location is excellent, the room is clean, the staff are helpful and very kind, and I especially At the reception is very helpful and helped me with advice..I recommend the hotel Nothing
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