Montaña de fuego Mountain Resort & Spa

Location: 8 Km al Oeste de La Iglesia Catolia de la Fortuna San Carlos, Volcan Arenal, Fortuna, cr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Currency exchange
• Darts
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Kid meals
• Public Bath
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Key card access
• Mobile app for room service
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Fishing nearby
• Health or beauty spa nearby
• Horse riding nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Charcoal grill
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard King Room

  The spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Junior Suite

  Offering views of El Arenal Volcano from its balcony, this contemporary suite has stylish décor, sloping, thatched roofs, beamed ceilings and floor-to-ceiling windows. It features a hot tub, air conditioning, free Wi-Fi, a mini-bar and a bathroom.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Superior King Room

  This double room has a balcony, private entrance and mountain view.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Junior Suite

  This suite has a terrace with hot tub and views of the Arenal volcano. It offers a stylish, contemporary décor. And has a sloping thatched roof, beams and windows. It also has air conditioning, free Wi-Fi in the lobby & restaurant, mini-bar and bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Deluxe Room

  This bungalow features a terrace overlooking the Arenal Volcano and offers elegant and luxurious decor. It has a sloping thatched roof, beams and windows. It also features coffee, air conditioning, free Wi-Fi in the lobby & restaurant, mini-bar and bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Superior Bungalow

  This charming superior bungalow overlooking the Arenal volcano from your private balcony. It offers an elegant decoration and it has a sloping straw roof beams and windows. It also has air conditioning, free Wi-Fi in the lobby & the restaurant, mini-bar and bathroom. The maximum capacity is 4 guests (see Policies).

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Family Room

  This family room features a balcony, air conditioning and flat-screen TV.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Standard Quadruple Room

  This quadruple room features a balcony, private entrance and air conditioning.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor dining area
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

• Standard Bungalow

  This attractive and tastefully furnished wooden bungalow has a terrace with views of the Arenal Volcano, a sloping thatched roof, beams and windows. It also features air conditioning, free Wi-Fi in the lobby & restaurant, mini-bar and bathroom.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Fire extinguisher
  • Key card access

Guest Reviews

• Heiner (9/5): -
• MarMar1022 (10/5): - Un lugar muy tranquilo y apenas para descansar. La habitación muy cómoda, vimos varios animales desde el balcón. No logré usar el barro volcánica porque no había. Pero sí disfruté de las termales.
• Gabriela (10/5): Espectacular - La vista al volcán muy hermoso
• Gilberth (5/5): Deseocionante - La mayoría del personal amable, limpio, buena ubicación Incómodo para parquear, calles muy incómodas dentro del hotel, no se correlaciona el precio con el Servicio que ofrece, televisión si imagen, poca sensibilidad con las personas con lesiones e incapacidades
• Eunice (10/5): - Ubicación increíble en frente del arenal Le falta atención a las albercas
• Andrés Alejandro (6/5): Un poco inconforme - Si Que muchos de los servicios no estaban disponibles,
• Meybol (9/5): -
• Nils (7/5): -
• Valenzuela (1/5): La peor experiencia que he tenido en muchos años - Estoy tan molesto que no puedo decir que algo me gusto Me clonaron la tarjeta en el hotel a penas se hizo el cargo de la reserva, el personal de recepcion no hizo nada por ayudarnos con el caso y me demore solo 15 min en hacer el reclamo cuando me cayeron los cargos de la clonacion, dijeron que tenia que ver eso con la plataforma donde hice la reserva, cuando la clonacion se hizo inmediatamanete cuando el hotel relizo el cargo. la television del cuarto de pesima calidad el audio, los desayunos en el caso del omelett con los champiñones malos y pesimamente preparados. fui a pasar mi aniversario de bodas numero 20 con mi esposa y sali amargado.
• Jacqueline (9/5): - Me encanto la naturaleza, la gran vista al volcán Arenal, y el personal muy amable. Creo que se le debe dar un poco de mantenimiento a algunas cosas, por ejemplo habían unas gradas fuera de la habitación donde nos hospedamos, que tenían una parte corroída que podría ser peligrosa para los niños. Son detalles que se podrían mejorar, pero en general nos gustó.
• Ileana (7/5): - La ubicación Piscina termal principal sin asientos, ducha del baño difícil de regular, habitación se ve un poco vieja, la cama sonaba muchísimo.
• Fabián (9/5): -
• Venegas (7/5): Regular - La vista al volcán, las piscinas Las habitaciones no cuentan con cortinas adecuadas, son extremadamente claras y a las 5am ya está pegado toda la claridad, la comida sin sal y en los desayunos faltaba organización
• Carlos Roberto (5/5): - La piscina es muy bonita. La habitación e instalaciones son realmente viejas y en no tan buen estado. Se nota que el mantenimiento no ha sido prioridad, ya se nota el pasar de los años.
• Kenia (9/5): -
• Ronette (10/5): perfect - Excellent all across the board. From the Spa, hot springs, room and activities across the street at adventure go (or something) all inclusive food was excellent!!! going back for sure!!!! everything
• Emilia (10/5): -
• Edwin (10/5): Excelent - Good food Massage and sauna should’ve been included in the all inclusive plan for more customer attraction and hotel profits
• Apu (8/5): Bien! Pero la experiencia en el restaurante fue de baja calidad. - La ubicación, los jarndines, las vistas, el wet bar, el servicio del personal, la cama, los perezosos, los cokteles, las termales. Las cabañas son cómodas pero están obsoletas, sin acabados finos, la Tv obsoleta con telecable de mala calidad, no hay Netflix. El restaurante bien en el menu, pero, no es elegante, mucho ruido de la calle, mobiliario simple, la musica no se escucha, la cocina produce tanto ruido que distrae la paz, platos y cucharas caen a cada rato, el bufett es incomodo, la fila de los huevos al gusto se atravieza en el flujo de la fila, NO es un restaurante elegante. La relación precio vrs el hotel no compenza, está sobre valorado, o quizá fue porque fui en semana Santa, pero en general le doy un 7.5 y no me dejó una sensación de querer volver, a pesar que la pasé bien y descanse. Bajar un poco el precio o modernizar las instalaciones. Gracias! Les deseo suerte!
• Erin (9/5): - Location was fantastic for exploring all things La Fortuna. The staff were wonderful. The facility was nice, with everything on a smaller scale (you are not staying at a huge beach resort.) We also enjoyed the food! Book the excursions! Highly recommend the Twilight Safari Float, we saw so many amazing animals! The kitchen is very slow. Everyone was wonderful and the food was delicious, but they need more staff. So get to the restaurant early and order right away! Also, confirm what all inclusive you have when you arrive. There are different "levels" and options depending on the days of the week you are there (for us, the buffet was included on the weekends but during the week we were able to order from the full restaurant menu and it was included.)
• JONATHAN (5/5): Old property very expensive not good value for money - Very old property really in need of some renovation and very old and dirty rooms the all inclusive is not really worth it. Jorje was very nice and helpful and very kind
• Giovanni (8/5): - La atención del personal. Muy amables Un todo incluido con restricciones. Amenidades muy pocas
• Katarzyna (8/5): - The hotel is located on a large area. Beautiful views. Even though we visited in the middle of the season, it didn’t feel crowded. There are hot springs, and you can take part in free walks (nighttime observation of wildlife or morning birdwatching).
• Andrea (9/5): -
• Dirk (8/5): -
• Celia (9/5): Love nature and Montana de Fuego has a lot green areas+ the view of the Arenal volcan - Clean, spacious, comfortable.
• Kimberly (8/5): This place had a very convenient location, beautiful grounds, and I felt safe here - The landscaping was beautiful, the mineral baths were warm and nice More dinner selections
• Mariano (7/5): -
• Candy (6/5): - La bienvenida y el desayuno 1-El jacuzzi estaba dañado 2-las cortinas son muy claras, la habitación quedaba como si fuera de día en la noche. No se podía descansar en el día. Mucha claridad. 3-cuándo llegamos, estaba lloviendo mucho y no encontramos el número de habitación, porque se encontraba por el lado adentro. No se visualiza desde la acera.
• Jose Pablo (10/5): -
• Marline (7/5): - I love the location and concept overall very peaceful. Staff sucks there with exception of the bell service guy who helped with location and brought the welcome drink. FD staff was just mehhhh. No excitement no warm welcome. When I paid over 300 dollar for one night in this place.
• Hilary (9/5): -
• Flores (10/5): -
• Thomas (10/5): -
• Pamela (9/5): - Me gustó la calidad de la comida, la cama resultó ser super cómoda. La ubicación es fantástica frente al volcán, las instalaciones lindas, limpias y el personal super amable. Diría que si se desea priorizar la comodidad, el buen servicio al cliente y la aventura, este hotel es una gran opción. Si su prioridad es disfrutar de las aguas termales, este NO es la mejor opción. No solo porque son muy pequeñas para tantas habitaciones, si no porque estaban tibias o frías. Por todo lo demás, es una excelente opción.
• Mark (10/5): Lovely lava pool, Costa Rican adventure - Lovely bar, staff and pools Dining room a bit tired
• Saskia (7/5): Perfect location for daytrips - Location is excellent. The garden is a jungle and very interesting to explore. They really need to renovate… especially the big restaurant. They recently opened a new small pizza restaurant next to the big one. But since they don’t tell you, no one knows…
• Paul (7/5): - The grounds were nice, including the mineral pools. The buffet food was marginal at best. Also, I didn’t like being next to the main road. If you’re seeking an eco lodge type experience, this isn’t the place.
• alkasab (6/5): Staff is nice, otherwise overpriced for what they offer. - Location was good Property set up. One restaurant, one menu. All inclusive isn't the right description for what they offer. They charge additional " obligatory" $60 per child for Christmas dinner even if you don't want to attend.
• Suki (10/5): -
• Ash (8/5): -
• Jairo (10/5): -
• Luis Emilio (7/5): Unn pequeño detalle puede afectar la imagen y el volver al hotel - Los alimentos Durante la hora del desayuno, dejamos paraguas fuera de la puerta, en el lugar donde se colocan los paraguas y alguien se lo llevó , se reporto y no apareció. Habitación 274.
• Oscar (10/5): -
• Donald (8/5): - La calidez del personal, variedad en la alimentación. Los bungalows no tienen suficientes tomas electricos, es difícil para cargar una laptop y el celular. Y es peor si son más de 1 persona en el lugar
• Guest (7/5): Esperaba mas calidad - Desayuno excelente variedad calidad y sabor. Es de los mejores que he disfrutado en hoteles de la zona Areas verdes muy bien cuidadas Vistas al volcan impresionantes de las mejores Camas mal estado por lo menos la hab225 requieren de mantenimiento Piscinas sobre todo el jacuzzi falta de circulacion del agua se ven muy turbias las aguas Al tener day pass, se pierde mucho la privacidad y seguridad de los huespedes He visitado otros hoteles mas baratos y tienen mejor mobiliario
• Christian Omar (8/5): -
• Géiser (9/5): -
• Mélodie (5/5): - Le restaurant était bon. Pas d’eau chaude elle à peine tiède et au vue des températures dans cette région c’est un vrai problème. Le petit déjeuner est très limité … Rapport qualité prix tres décevant.
• Purvi (10/5): Beaut - Beautiful property, location and views. Breakfast is fresh and nice. Hot springs, mud bath was unique experience. Our reservation was messed up and were offered a smaller room than we originally booked. After over an hour, the manager resolved it by offering an upgraded room. Room Lockers do not work.
• Madrigal (7/5): Hermosa vista - La vista al volcán La termales sucias
• Jimenez (7/5): El hotel para la zona esta bien aunque esperaba mejor calidad en habitación y piscinas - Solo la comida estuvo muy bien A las piscinas termales les faltó limpieza, al baño de las villas le falta mucho. Poca agua en la ducha, lavatorio deja mucho que desear, pisos feos
• María Fernanda (7/5): -
• Karen (8/5): El lugar con la mejor vista al volcán, excelente desayuno, la estancia muy confortable - Habitaciones cómodas con vista al volcán, el desayuno muy bueno Las habitaciones no están bien identificadas con su número, una de las piscinas termales estaba muy sucia
• Karol (8/5): -
• Lucrecia (10/5): Magnífico - El lugar siempre se muestra limpio y bien cuidado En general muy bien, note que las aguas termales estaban un poco frías, pero no sé si es un tema del clima o época
• Michael (8/5): - Internetqualität stark lageabhängig
• Adolfo (7/5): comodo - La vista al volcán es impresionante, los desayunos muy buenos en calidad y proporción. La atención es excelente por parte de todo el personal, muy atentos, colaboradores. Problemas estructurales en las locaciones, por ejemplo las habitaciones familiares son viejas y necesitan mucho mantenimiento, fugas de agua en aire acondicionado, aberturas grandes entre las puertas y piso que permite la entrada de animales, señal de TV muy mala. Las zonas de diversión no son coherentes con la cantidad de habitaciones, se estrecha mucho y no se puede disfrutar, por ejemplo la piscina con 20 personas ya se ve llena, solo hay 15 sillas y los demás están de pie, las rampas no tienen pasamanos y otros mas.
• Cerdas (10/5): -
• Catalina (10/5): -
• Susan (5/5): -
• Kattia (9/5): La mejor experiencia para visitar La Fortuna y ver el volcán siempre. - Desde el inicio te dan una cálida bienvenida y te ofrecen uso de las instalaciones desde temprano antes del check in y también posterior al check in. La comida deliciosa y las habitaciones super cómodas con la increíble vista del volcán Arenal. Mos encantó la actividad nocturna de caminata; para ver animalitos nocturnos como las ranitas; el muchacho que no recuerdo el nombre súper amable; nos ayudó con fotografías y siempre atento. Faltan baños cerca de la piscina y no había donde poner la ropa en la habitación.
• Shaylyn (1/5): . - . Deben mejorar
• Grettel (10/5): Excelente lugar para descansar - Deliciosa la comida. Ya sea cuando es la carta, bufete o snacks. Los cócteles que prepara Jeffry son espectaculares. En realidad no tengo quejas, sino recomendaciones, por ejemplo de pensar en la opción de tener más piletas de agua termal y baños en esa zona, especialmente cuando el sitio está muy lleno.
• NicollCV (10/5): - Fue una estadía impecable, nos trataron súper bien. La comida deliciosa, el personal súper amable, las instalaciones muy bonitas, los tours fueron muy buenos. No tengo ninguna queja. Vimos ranas, culebras y hasta un oso perezoso en el hotel
• Diana (9/5): -
• Petr (8/5): - Lokalita a areál hotelu i kuchyně Vana
• Alejandro (9/5): -
• Alejandro (9/5): -
• Andreina (10/5): - Las instalaciones
• MCh. (9/5): Cómodo, limpio y buen servicio - Fui con el sistema todo incluido, la comida era deliciosa y de calidad. Los saloneros del restaurante super atentos, Seidy limpió y organizó mi habitación con dedicación todos los dias. Y Jorge hace caminatas nocturnas super entretenidas. Estuve en la habitación catarana, el camino hasta el restaurante era muy oscuro ya que las lámparas no encendian.
• Rosibel (10/5): maravilloso - desayuno excelente
• Rafael (9/5): El Hotel Montaña de Fuego en un sitio para pasarla muy bien y con buenas comodidades - Las áreas comunes del hotel ofrecen un buen gusto hacia el cliente, cumplen las expectativas de un buen hospedaje, tienen las comodidades necesarias y sobre todo para pasarla bien. La alimentación es variada y de calidad, las piscinas podrían fortalecer esa áreas con más piletas de agua caliente. Resaltar la calidad humana, servicio y buen trato del personal. Como sugerencia se podría tener algunos snacks durante más horas del día y ofrecer algún bocadillo para el café, cuando se trata de todo incluido.
• Jorge (9/5): -
• Marcos (7/5): -
• Vanessa (5/5): For what the room had, the price could have been a little lower. - The location of the hotel was good. Beds and pillows were comfy, Food was alright The washroom had a jacuzzi tub under the shower head and no shower curtain. Shower head didn't put out a lot of water. Didn't look very clean, style was dated. wifi only worked in 1 room, we had 2
• Jeanine (10/5): Exceptional - Breakfast was amazing!! WiFi does not work in the room.
• Cristi (10/5): Amazing view - The rooms look are really comfortable and the staff is amazing. The pool area is not too attractive and there are no spring waters in the hotel at all. What they have as spring waters in the hotel is more like a pond.
• Yaron (4/5): Disappointing - jacuzy dirty no jets no internet.
• Diamond (5/5): Passable - I loved the location on the property I’m feel like the pictures looked better then then the actual place
• Gaurav (1/5): PLEASE AVOID AT ALL COSTS. - Location Everything else was horrible. The solar lights outside worked sometimes. So you had to walk in the dark. There is no phone in the room and they expect you to WhatsApp them with any requests. But our room didn’t have any WiFi. So we have to walk to reception for 3 days with requests. They kept saying that it will be fixed but it wasn’t. So we were without internet for 3 days. The rooms were really badly designed. With almost no lights so we have to use phone lights in the room to access the closet. The coffee maker wire was 1 ft long and would not reach the plug unless it was kept on the floor which was a challenge with a 18 month old. The bathrooms were always wet because the floor allowed for the water to be accumulated on the bathroom floor after a shower. I can go on for how bad this place is. Do your self a favor and avoid
• Javier (8/5): Very good -
• Greg (10/5): Exceptional - Great places to stay with family. We got a chance to meet Coco thi sloth 🦥
• Rivas (10/5): It was amazing couple’s trip especially since we wanted to go to a place that has activities while also relaxing. - I liked that it had a little bit of everything, from different outdoor activities, to the pools and facials. The water tubing was so much fun, as well as the horse ride, zip lining etc. The staff everywhere were so kind and accommodating. lt has nothing to do with the property but it’s a bit far from the airport that’s all.
• Niva (2/5): Stay away - family room was very inconvenient and extremely bare bones. - Food in the restaurant - tasty, convenient, great service, never had to wait. Pool bar - very nice, though limited hours. Gorgeous landscaping all over the facility. Room was terrible. We stayed in the 'family' room complex. 1 large room, 3 double beds (which is what we were expecting). However - only 1 overhead ceiling light that was extremely bright. No reading lights or bed lights - very tough when kids went to bed early. Not enough towels or pillows, and never supplied despite asking. Hairdryer broke. No parking available near the room. Terrible service regarding the room. Other rooms had slippers, robes, towels, and lights. Ours had none. Felt like an extremely rustic cabin, and not worth the price.
• Ana (8/5): Beautiful mountain resort with thermal baths and great activities - The hotel and the grounds are beautiful - complete with a spacious pool, a jacuzzi and 3 thermal pools. We booked the "superior" package, which included all of our meals and an activity for each night of our stay. We opted for the tubing and a 30 minute massage, both of which I can recommend. This package also includes drinks at the pool bar, where I highly recommend trying the mango-maracuya-orange smoothie. The live music at dinner was also fantastic, with some very talented local musicians. The staff were very friendly and helpful. The food is typical buffet food. I would have liked to see more local food on the menu for dinner.
• Mira (4/5): Bad - The staff working in restaurant were really nice and gave excellent service during all our meals. Didn’t like the room very dark Bathroom was tiny Room had bugs and mosquitoes Asked them to change light bulb but was ignored. Awful rooms compared to the price they ask for. Would not recommend anyone to go to this resort. The rooms are very outdated and doesn’t give you a feel of staying in resort.
• Yorky (9/5): Superb - View, food
• Hazel (7/5): Location and views was amazing , be prepared to pay extra for tours that is marketed as included. - Location and views They offer all inclusive premium packages, however you have to pay additional 170$ for a tour that was supposed to be included . They rather you pay for tours then give you what’s included.
• Nikole (10/5): Exceptional - Loved the food, the pools, the jacuzzi, the staff, the room. Everything was perfect! Everything was great!
• Oscar (4/5): Disappointing - Nice view. Beautiful roads for trekking Pool bar under construction. Noise and mess. Diagusting tub with no hot water at the room.
• Joanna (2/5): OVERALL, in my opinion the cost for this resort is not justifiable without access to a pool. Only a tiny bar with limite - Courteous staff (mostly); great views, but…..NO POOL!!! Read below THE PROPERTY: We had initially had booked 2 days but decided to add an extra day to be able to enjoy more of the property and get in a few excursions. It is marketed well. I paid $2180 for 3.5 days of all inclusive. That being said, we were pretty disappointed with what was actually available at the property. The main pool with the swim up bar was under construction so aside from 3 tiny mineral baths, there is no way to cool off during the day. There’s no bar access to these tiny pools. There are only 3 lawn chairs on the premises. There are really no other activities or entertainment available to guests on the property. There are a variety of fun excursions available to purchase, but you’re basically stuck in your room afterwards. There’s really nothing to do. Pros: everyone is friendly, like, really nice. There are plenty of excursions available to purchase (the river rafting was a lot of fun and worth the expense) Cons: there is literally nothing to do on the property so you have to spend more money to purchase excursions. Also, WiFi doesn’t work. ROOMS The bungalows are really cute but the rooms are a bit dated. The room we received was not the family room that we booked. We did not receive the welcome drink advertised on the booking. Our first morning we woke up and could not use the bathroom as there was no running water for a couple of hours. There has been a strange fishy odor coming from the middle kitchenette section. Not sure what is causing it but it’s unpleasantly there. Pros: great view of the volcano Cons: Not enough blankets, water pressure ; fishy odor; not the room shown on my booking; no welcome drinks as promised and woke up to an invoice for a water bottle and soda from the fridge that we did not take! Also, we purchased an all inclusive package so the soda and water should’ve been covered!! FOOD & BEVERAGE There is only one restaurant with specific times for meals.
• Miguel (8/5): Very good -
• Gabriel (9/5): Superb -
• Katie (6/5): Overall, it was nice. Needs some improvements to make it a worth while all inclusive. - The location was amazing. What a view. One restaurant on the property. Pool bar closes at 6 pm with no food options.
• Erin (10/5): Exceptional -
• Jodie (7/5): Good -
• Michelle (9/5): Excellent all-inclusive spot in La Fortuna! - The rooms were clean and comfortable. The restaurant was very good. The staff was wonderful!!
• Anonymous (10/5): Our trip was unforgettable!!!! - Not like a hotel, like we were staying in an exclusive little town Wi-Fi was terrible, get the international plan from your carrier
• Kelly (10/5): Magical place. A place to unwind, explore, with beautiful views. By far one of my favorite places I have being! - Exceptional staff. I was so well looked after. Thank you for an amazing stay! I will be back Nothing

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