Soho Boutique Palacio de Pombo
Location: CALLE MARCELINO SANZ DE SAUTUOLA, 2, Santander, 39003, Santander, ES
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Make use of complimentary wireless internet, concierge services, and communal living room for your convenience.
Dining Experience
Satisfy your appetite at the hotel's coffee shop/cafe, offering daily buffet breakfasts.
Featured Amenities
Enjoy dry cleaning/laundry services, a 24-hour front desk, and luggage storage during your stay.
Experience the best of Santander at Soho Boutique Palacio de Pombo, steps away from Casa Pombo and within a 10-minute walk of Santander Ferry Terminal. Book your stay now to indulge in a blend of comfort and convenience near the city's attractions.
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Breakfast available (surcharge)
- Smoke-free property
- Tours/ticket assistance
- Reception hall
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Junior Suite
1 King Bed
Overlooking the city
Layout - Bedroom and living room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Travel crib
-
Superior Double Room
1 Queen Bed
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Travel crib
-
Suite
1 King Bed
Overlooking the city
Layout - Bedroom and living room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Travel crib
-
Triple Room
3 Twin Beds
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Travel crib
-
Double Room
1 Queen Bed
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Travel crib
Guest Reviews
- Brian (10/5): - Amazing hotel. We had a corner room with three balconies which was lovely. Room was very large and comfortable. Staff were amazing. Only niggle was the breakfast - could get a better breakfast just across the road at the corner bar for a third of the price. But I would definitely stay at this hotel again.
- Astrid (8/5): - Shops nearby Breakfast good Inconvenient parking not included in tarrif
- MARISSA (10/5): - Precioso hotel, muy ubicado y un staff muy atentos a nuestras necesidades
- John (10/5): Good beds - Good beds
- Luis Javier (10/5): - Todo perfecto
- Carlos (8/5): - LOCATION IS PERFECT. BED SIZE VERY GOOD. PILLOWS HARD FOR MY TASTE. BEEN IN OTHER 4 STAR WITH SOFTER PILLOWS. LOVELY PROPERTY OVERALL. NEVERTHELESS FRONT DESK PERSONNEL NEED TO BE MORE RESPONSIVE TO CUSTOMER NEEDS. THEY ALSO NEED TO LAUGHT MORE, TOO SERIOUS. IN ALL HONESTY WE CAME FROM A E STRA HOTEL WHERE THE FRONT DESK GO OVERBOARD TO SATISFY CUSTOMER, THIS IS NOT THE CASE, SEEM THAT THEY CARE LESS. THEY APPEAR NOT KNOWLEDGABLE IN RESTAURANT RECOMMENDATIONS WHEN ASKED. BREAKFAST SERVICE IS MEDIOCRE, YOU HAVE TO GO AFTER THEM WHEN IT IS SUPPOSE TO BE THE OTHER WAY. ALSO THERE IS LACK OF OPTIONS. FRUIT ARE SCARCE. NO DOUBT NEEDS CUSTOMER SERVICE IMPROVEMENT.
- Joanna (8/5): - Location, clean, friendly. Please consider having English language News channel
- Luis Rodriguez (4/5): - Works around hotel make the stay just unbearable. Staff at check in counter were not helpful at all. Rude at times. And, this is not a 5 star hotel by any means, 4 at best.
- FABIOLA (10/5): Excelente - Excelente habitación y servicio
- Jorge Guajardo (8/5): - Aceptable.
- Karla paola (8/5): - El hotel es muy céntrico y bonito pero creo que tienen que trabajar en sus estándares de limpieza, desde las áreas comunes a las habitaciones
- Ana (10/5): - Buen hotel para relajarse y visitar Cantabria.
- Laura (10/5): Splendido soggiorno nel cuore di Santander - Tutto curato nei minimi dettagli. Stanza ampia, pulita, ristrutturata finemente e dotata di ogni comfort. Prodotti da bagno di qualità. Location fantastica, nel cuore della città, a due passi dal mercato.
- Patricia (6/5): Enttäuschend! - Wir bekamen ein Zimmer direkt am Fahrstuhl zugewiesen, was leider sehr hellhörig war. Zudem hatten wir leider auch ein Ameisenproblem, diese waren überall im Bad und nach kürzester Zeit auch auf unseren Sachen. Auf unsere Bitte dem nachzugehen, wurde wir auf die Reinigung vertröstet. Die erst mehrere Stunden später erfolgte. Die ältere Rezeptionistin war darüber hinaus sehr unfreundlich und bügelte unsere Beschwerden kurzerhand ab. Als sie draußen vom Rauchen kam, warf sie ihre Zigarette auch einfach auf die Straße - das ist kein Umweltbewusstsein!
- Mauricio (6/5): Mujer mayor en recepción con trato muy grosero - El hotel súper bonito ! Solo que el trato de una señora mayor en la recepción fue grosero y con poco sentido de servicio! Creo que gente como ella no debería de participar en un hotel tan bonito porque su actitud no es de servicio y hace que la experiencia en su hotel no sea agradable…
- Leire (10/5): Perfecto - Hotel céntrico y con encanto en edificio modernista preciosamente reformado, respetando la estructura y belleza de los detalles antiguos. El personal muy amable y la habitación cómoda y limpia.
- SUKHJIT (8/5): - The reception staff are great, friendly and efficient. The communal spaces are tired and need decorating or at least a deep clean. Our room was lovely and big and relatively newly renovated, again attention to detail on repairs/deep cleaning is needed. Great location.
- Elaine (10/5): Great location in great hotel in santander - Great location dog friendly but don’t have bowls or beds Paid parking available nearby Stored our bikes for us
- Lasse (10/5): Friendly staff - Vert friendly staff, helt with differens things and breakfast was very nice. Will stay there next time I am in Santander again.
- Tarsha (6/5): - The hotel’s location is unbeatable, right in the city center. While there’s no parking, I expected this and rented a spot nearby. I traveled with my dog and enjoyed walking him in nearby garden areas. Breakfast was lovely, with a beautiful setting and friendly staff. The cleaning staff were also great—happy to clean while I walked my dog. However, our stay wasn’t perfect. A guest next door flooded their room, and we were woken early to check ours. While I understand the situation, I was disappointed by the lack of empathy from the staff. Despite the significant disruption—especially with our dog in the room—we were not offered any alternative arrangements, just a few towels placed down. The constant coming and going of police, maintenance, and cleaning staff made it even more stressful. Another issue arose when I asked reception to notify cleaning staff to tidy our room while I was out. Two hours later, they hadn’t been informed, and reception unfairly blamed the cleaners. The room was very small for the price, and the bed wasn’t up to four-star standards. Despite these issues, the exceptional location made up for a lot.
- Verified traveler (10/5): - Excellent standard of hotel for the price!
- Adam (8/5): Santander weekend - Great location, easy parking but expensive, polite, not boutique in any way but nice hotel.
- gerardo (10/5): Muy recomendable - Todo estuvo muy bien, el hotel tiene una buena ubicación, las instalaciones están en buen estado, las habitaciones cómodas, limpias y en buenas condiciones. El personal muy amable. El buffet de desayuno bastante Variado. Un detalle que me gustó mucho es que las habitaciones tienen una máquina de café con Varias cápsulas de cortesía. Realmente recomendable!!
- marie-pierre (10/5): À bientôt ! - Très bel établissement, parfaitement placé avec un parking juste à côté. Petit déjeuner très varié. Personnel très sympathique.
- nancy (10/5): - Location and room space
- Daniel (10/5): - Great, room a little small
- greig (10/5): - Fantastic property which looks brand newly renovated. Unfortunately there is a huge renovation project next door which means constant noise during the day but once this is sorted the location is ideal in the centre of a beautiful small city
- Pablo (10/5): - Recommend.
- Lindsay (10/5): - Had a lovely stay, really helpful reception on arrival, beautiful room and immaculate. Couldn’t fault. Would definitely recommend. Great location if you want to be in and amongst city life and have everything on your doorstep.
- Israel (8/5): - El staff muy amigable y siempre tratando de ayudar. En general una muy buena experencia, el único aspecto a lejorar es que el cuarto era chico, fuera de eso lo recomiendo mucho.
- Gavin (8/5): Nice location - The hotel was nice . Lovely decor . The bed looked great but unfortunately it was not that comfortable. Great location for shops & restaurants.
- David (10/5): - I liked the hotel, fantastic old building with a lot of character. Rooms are basic but it was very quiet and I had a great sleep. The staff were very polite and helpful.
- CARLOS (2/5): La zona del Hotel es demasiado escandalosa - El hotel es muy bonito lamentablemente es incómodo ya que todas las noches hay demasiado ruido gente bebiendo y haciendo escándalos en la madrugada me he quedado 3 noches y no he podido dormir todas las noches ruidos escándalo
- Marcos (10/5): - Todo excelente, habitaciones muy amplias, limpias, comodo, todo super bien
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