MSM Arena Hotel
Location: 6 Forty Lane, London, gb
Star Rating: 3 Stars
Property Type: Hotels
About this Property
City Views and Modern Comforts
Enjoy stunning views of the city at MSM Arena Hotel, where modern amenities and comfortable accommodations await you.
Convenient Services and Facilities
Benefit from free WiFi, room service, and a concierge service during your stay at our 3-star hotel in London.
Nearby Attractions and Transportation
Explore London Designer Outlet and Preston Road, located just a short distance away. Take advantage of our paid airport shuttle service for easy travel to and from London Heathrow Airport.
To book your stay with us, visit our website or call us today!
Important Information
- Check-in & Check-out: Standard Check-in: 3pm–10pm (Free). Early Check-in, subject to availability: £10 per hour prior to 3pm, minimum - £20. Late Check-in 10pm–3am: £20. Advance notice required for early and late check-in.
- Check-out: 11am SHARP. Late Check-out: £10 per hour beyond 11am minimum £20. Advance notice required.
- Parking: Private parking is available on site via a third party at discounted advance-booking rates: £10 per night (nonevent days), £30 per night (event days). Onsite rates without prior booking are higher. Advance reservation and payment are mandatory.
Visitors: Visitors are not permitted on the premises or in guest rooms.
Pets: Pets are only allowed with prior hotel approval, subject to a refundable £50 deposit and applicable fees. Unauthorized pets constitute a breach of hotel terms and may incur additional charges or eviction.
Additional Services: Baby cots available at £10 per stay. Amenities such as hair dryers and fans available on request.
- Transport: Airport transfers can be arranged at set rates.
- Smoking Policies: Smoking is prohibited indoors; violations incur a £200 penalty and possible eviction.
- Deposit: You may be asked to give damage deposit up to £150, which can be paid by cash or card or bank transfer
- Payment - Guests are expected to make full payment including for flexible rate to the hotel by card or by bank transfer once the cancellation period expires, generally 5 days. System will automatically cancel the reservation 5 days before arrival date without any notice, if full payment is not made in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Non-smoking rooms
- Room service
- Family rooms
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Public transport tickets
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Shopping on site
- Television in common areas
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Covered parking
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Luxury Triple Room
Offering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room has a tea and coffee maker, flat-screen TV with streaming services, garden views, as well as chocolate for guests. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Video
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Superior Single Room
Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room features a tea and coffee maker, a wardrobe, flat-screen TV with cable channels, as well as chocolate for guests.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Superior Double or Twin Room
Offering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. This twin/double room has a tea and coffee maker, flat-screen TV with cable channels, garden views, as well as chocolate for guests.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Superior Triple Room
Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room has a tea and coffee maker, flat-screen TV with streaming services, garden views, as well as chocolate for guests.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Standard Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a tea and coffee maker, garden views and chocolate. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Luxury Quadruple Room
Providing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room features a tea and coffee maker, flat-screen TV with streaming services, garden views, as well as chocolate for guests.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Video
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Deluxe Twin Room
Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room has a tea and coffee maker, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Video
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Deluxe Double Room with Shower
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a tea and coffee maker, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Radio
- Desk
- Fan
- Toilet
- Video
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Smoke alarm
- Key access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
Guest Reviews
- Drew (8/5): -
- Kamal (10/5): -
- Shane (5/5): -
- Michael (7/5): Good Location, clean rooms, what more do you need :) - It was clean and comfortable, good location for Wembley stadium. It was close to the motorway network so easy to get in and out :) A bit of a hassle to get in, you had to scan a barcode and download an app to get a code to get in the building. Rooms were quite basic.
- Jennifer (8/5): Fabulous location for Wembley stadium - Fabulous location. We came to see a football match at Wembley stadium. UTT!! Around 15 minute walk to stadium at a steady speed. Asda and McDonalds a 5 min walk. Parking available for a small extra fee. Rooms are basic but clean and include everything you need. Check in easy. Staff friendly and helpful. Would definitely stay again. Thank you Little bit of mould in bathroom needs attention. A bin in bathroom is needed. Walls/floors are thin so lot of noise from room above from people moving chairs etc but for us was a bed for the night and didn’t bother us.
- Hope (8/5): -
- Tina (8/5): Enjoyable as my team won at Wembley - Friendly staff and good location
- Craig (8/5): - Staff were excellent. Very friendly. Stayed over for the playoff final, which kicked off around the same time as check in. The staff send the room door code to my phone, ready for when we arrived. UTT
- Rooker (7/5): Suitably located for the arena. - It had all the amenities that i required. E.g. Hot water, kettle, fan. The location suited me for the concert at wembley arena.
- konark (8/5): - No Yes
- Asmaa (3/5): -
- Luke (9/5): -
- Afifi (10/5): Excellent - It was comfortable nice and clean with the great stuff thank you so much for that. Make me nice night thank you so much. very nice. very clean, especially with a nice stuff.
- Kelvin (8/5): Was a nice stay I enjoyed it - Neatness There should be a mini fridge atleast
- Muskaan (3/5): - Staff was rude
- Ali (6/5): -
- Hamad (1/5): -
- Rachel (4/5): - Check in is at 3pm, I landed in airport at 8am so had to walk around with baby and bags till check in. I got there at 1pm and asked could I just leave my bags as I was so tired from walking with them and was told I need to pay to leave them there which is absurd considering ive already paid to stay in the hotel!!! Check out is 11am and my flight home was 10pm I had to pay to leave my bags there as I could not walk around with them. There was no where to wait like a hall or lobby, I was left sitting outside on the wall. Hallways are so tiny can barely fit a pram through and all steps. Then there was no water on the 2nd day so could not brush teeth or wash our faces. There is also works being done in the premises and was so noisy 🙄
- Ming (9/5): -
- Belmira (10/5): Would rebook - Clean, comfortable beds and convenient stay N/A
- Galileo (10/5): -
- Alyson (7/5): -
- Gałecka (10/5): Everything was cool - Clean rooms Everything was good
- Kayleigh (5/5): - It was close to the facilities that we needed and the price The bed was very uncomfortable
- Phoenix (6/5): -
- Juana (8/5): -
- haithem (1/5): - Sol pas propre, bruit d'enfants dans le couloir à partir de 6 h de Matin.
- Schick (5/5): I wouldn’t recommend this hotel for the price. To me, it is a 2-star hotel. - The staff were friendly and responsive. The shower area’s door was broken and it was very dangerous to go inside as at anytime it was likely for it to fall down. Although the staff promised to fix the door when we were out, it was not done.
- Kupithan (6/5): -
- Aron (1/5): -
- Banares (10/5): - Excellent customer service very enjoyable stay many thanks best wishes Nothing
- Ali (6/5): -
- Ben (10/5): -
- Clark (9/5): MSM Arena Hotel - Value for money, very friendly and helpful staff. Ideal for what we needed and very good value for money compared to other hotels in this area. Slightly further out than hotels in immediate area of Wembley but this is reflected in the price we paid. Still less than a mile from Wembley stadium and 1.3 miles from arena.
- Cliff (7/5): - Lady was friendly on recepton. Sheets looked old and not clean. Stained.
- Hayley (10/5): - Close to Wembley stadium Liked everything
- Terri (9/5): Good value for the money. I’ll definitely go back. - Receptionist was friendly, welcoming and helpful. Room was clean and had everything you needed. Shower was lush. 20 mins walk from Wembley or a quick bus ride. Nothing.
- Kim (10/5): - Idea for our needs and got exactly as advertised. Nousy selfish 5 girls as neighbours. Manager contacted who did try to call them to rectify.
- Cristine (1/5): -
- Robyn (8/5): Comfortable and convenient - Convenient area for Wembley and well priced considering what we were going to Wembley for Only thing really I didn’t like was the tiled floors in the rooms but that’s just personal preference
- Yue (10/5): -
- elso semedo (8/5): - It was amazing and I'll be back soon
- Susan (9/5): -
- Mikey30 (9/5): - Friendly staff, very modern and comfortable, excellent location for Wembley Stadium events. Didn't dislike anything.
- Cummings (9/5): -
- cameron (9/5): - eveything, the room was so lovely and the staff were so kind. great location if your visiting wembley
- Lydia (10/5): - Close to Wembley, really clean. Lovely staff , highly recommend and would stay again! Bed was so comfy Na
- MSuarezAlvarez (10/5): - Near a subway station, really nice and useful staff All good
- Hannah (9/5): Fantastic - We felt extremely welcome at check it, the room was extremely clean & the bed was really comfortable. The best sleep I had in a while. The only thing I’d suggest is putting tea spoons with the coffee
- Olt (1/5): -
- keith (10/5): Will keep the details of this hotel for the future. - Very close to Wembley Stadium if you're a footy fan, and has on-site parking. We were going to a gig at Wembley Arena, but this was within walking distance or less than a tenner in a taxi. Staff were excellent, very friendly.
- kadiatou (6/5): Bien pour juste une ou deux nuits, pas plus - Le fait que dans la télé il y a YouTube donc on peut mettre de la musique , le fait que l’établissement est calme pas bruyant L’emplacement, laisse à désirer il n’y a aucun portail entre nous et la route c’est-à-dire que quand on ouvre la fenêtre, on voit directement la route genre n’importe qui peut venir devant la fenêtre , le personnel n’est pas présent lorsqu’on arrive dans l’hôtel, tout se fait par téléphone sur WhatsApp , on doit appeler le réceptionniste sur WhatsApp, donc si t’as plus de batterie t’es dans la merde
- Aileen (1/5): Avoid!! - Location Avoid!!! Brought as a birthday present for my daughter & friend as they had a concert at Wembley, As they arrived early they were charged an early check in fee but were not allowed their room, only to leave their bags!. The following day they agreed that they could leave their bags as they wanted to have a look around London, they were again charged to leave the bags. They were on way back to collect bags later that day when they started getting abusive phone calls from the owners of the hotel saying they would not give their bags back to them unless they paid them £50. The girls actually stopped & asked a passing police officer advice on this, the officer said they could not just keep their bags as that is theft. The girls continued to the hotel & there was nobody there, there is a key code as it is not a fully manned residence, the girls used the key code given the day before & went in & collected their bags. I then received a phone call from a man screaming at me down the phone saying they had entered the property illegally on a code they were given the day before, he was rude & I had to tell him to stop shouting at me. He said he would get the police involved unless I paid him £30, he said he would send me a link with payment which I ignored & never heard anything after. These people are complete money grabbers & I would advise that you avoid at all costs.
- Dave (9/5): -
- Britania (1/5): - Foarte murdar
- Jasmin (7/5): - location was very good nearby the bus stop and local store. was easy to find, staff were very friendly and accommodating and the room was cosy and comfortable. offered to top up free water bottles and instant hot drinks each morning. overall a very good value for money :) very noisy, could hear people coming in and out of their rooms all night and is in a very noisy area overall. room was clean but bathroom a little dirty especially the shower drain which didn’t drain fast enough so the shower basically filled up quickly threatening to flood the floor. would’ve been nice to have a bin in the bathroom for toiletry and sanitary waste but staff provided extra bin bags when asked
- Ricardo Marcelo (10/5): - Excelente ubicación, a 10 minutos andando tienes la estación de Wembley con 2 líneas que te llevan al centro de Londres en 15/20 minutos. En la zona también había para lavar la ropa, súpers y restaurantes a muy buen precio. Lo único que nos faltó es más espacio de armario (somos 4).
- Crush (1/5): -
- Marius (1/5): - Nothing All
- Mousab Almamoun (3/5): Disappointed with our stay - Good location with reasonable parking with fee. Check-in experience wasn't alright. They kept us outside till we paid 1 day parking fees. Knowing that i have paid my stay in advance. Surprised with Mould behind our bed. Dust and food under single bed. Disappointed with the experience. Something wrong goin on! More expensive than Premier inn for less!
- Ian (7/5): - Comfy beds, great location for Wembley, lady on reception is very helpful. Will stay again Car park booking system isn’t great.workmanship regarding the decor and bathroom fittings are something to be desired!!!
- Salomi (7/5): -
- Sarah (8/5): Good hotel for London - The hotel is about 15 mins walk from Wembley Park station and there is a bus stop right out front the door. The hotel staff is extremely friendly and helpful. We arrived later than expected and informed the receptionist during the day. There is a late fee for checking in after 10pm -which was kindly waved by the hotel. Very helpful by sending what’s app messages to ensure we are ok and had everything we needed. The staff couldn’t be more helpful!! The room was spacious, modern and comfortable enough. It’s a good hotel for London and we would return. The room and the bathroom need a proper deep clean. Beds are not very comfortable but ok for the 3 nights we stayed.
- NAJM ADDIN MOHAMMED AHMED (10/5): - Good Location and rooms
- Jumpei (7/5): 全体的には良いと思う。冬場はお湯出るか確認した方が良い？ - シャワー浴びて、寝て泊まる分には快適だと思う。 お湯が出てこなかった。やり方がダメだったのか時間帯がダメだったのか。
- Anne (6/5): Perfect for visiting Wembley stadium. - Excellent location for Wembley Stadium - (easy walk) and really good value for money. Large rooms with all the basics provided and polite/very attentive staff.
- Kenta (10/5): -
- herath (10/5): -
- Anderson (1/5): - rude staff not responsible hiden fees to pay
- Simon (10/5): -
- Bartosz (10/5): Super lokalizacja, blisko stadionu Wembley, super warunki na krótki wyjazd. -
- Vea (1/5): - Nothing, refused stay - aviod Ilegal practices
- Swan (8/5): Great stay despite the cold room - The property was great and the staff who greeted us were friendly and helpful. The room does get really cold on a night but besides that there are no complaints.
- Scott (6/5): -
- Desteek (10/5): -
- Keira (9/5): -
- Shane (4/5): Good hotel ruined by unethical practices - Recently redecorated in bedroom. Looked relatively new and clean 1. Communal areas smelt of weed due to guests that were there 2. Lack of reception staff particularly at check in made things difficult 3 BIGGEST problem was the late check in fee of £20. My booking was done last minute at 10:30pm at night as cost of room had reduced to £49. When booking it’s not immediately obvious that there are additional fees unless you go through the small print - which becomes more evident once you’ve booked. Upon turning up to the hotel, access to room was refused without paying the late check in. There’s no real justification to have this, it’s a money grab and most hotels do not adopt this unethical approach. Remote staff not very helpful or understanding and would not waive the fee. Please be careful of this if you decide to book. Booking.com advertises a check in until midnight but no signposting to advise on terms of this.
- Eva (10/5): -
- Mark (6/5): -
- Eric (8/5): - The rooms were very nice The parking situation needs to be more clear.
- Heather (1/5): Horrible discrimatory hotel - Nothing was good. This hotel discriminated against me and my service dog. Staff demonstrated a serious lack of understanding of the law regarding service dogs. They attempted to impose additional fees, challenged my legitimacy, and falsely claimed I had failed to inform them that I would be travelling with a service dog, despite my having clear written confirmation by email that I had done so. This conduct constitutes a direct breach of the Equality Act 2010 and the legal protections afforded to disabled individuals. ANYONE with a disability, and ANYONE who believes in the rights of disabled people, should not stay at this hotel. I strongly urge others not only to avoid it, but to warn everyone they know. I left the hotel in tears, was unable to stay the night, and am demanding a full refund. Nothing was good. This hotel discriminated against me and my service dog. Staff demonstrated a serious lack of understanding of the law regarding service dogs. They attempted to impose additional fees, challenged my legitimacy, and falsely claimed I had failed to inform them that I would be travelling with a service dog, despite my having clear written confirmation by email that I had done so. This conduct constitutes a direct breach of the Equality Act 2010 and the legal protections afforded to disabled individuals. ANYONE with a disability, and ANYONE who believes in the rights of disabled people, should not stay at this hotel. I strongly urge others not only to avoid it, but to warn everyone they know. I left the hotel in tears, was unable to stay the night, and am demanding a full refund.
- Thanhdung (7/5): -
- Ciprian (10/5): -
- Lord Christopher (8/5): -
- Michal (10/5): -
- Richard (9/5): -
- Lydia (8/5): Nice clean hotel room, good location, nice staff - The location, the room, the teas and coffees, staff were very friendly The room keys weren’t working so we were given a physical key that looked like a Stanley knife almost, it was the master key so if we left it in the room we would have been stuck, which made me a tad comfortable
- Syd (10/5): - Staff were great. Accommodation worth the price.
- Julia (10/5): - Location, easy access to transport, the Arena and Stadium. Beds were so comfy.
- Vicki (8/5): - Good location Room was cold
- Neerja (9/5): The staff were very friendly and helpful, and our stay was very comfortable.” 😊 - The staff were very friendly and helpful. They fully understood our requirements and assisted us promptly. Our stay was very comfortable, and we really appreciated the great service. Everything was perfect!
- Ravneet (10/5): Good vibe - About evrything there room are so cute and viby 10 out off 10
- Heather (1/5): - its idea for bus routes asda mcdonald’s and train stations. walk away from wembley they didn’t let us in until we paid an extra £20 for a baby that was sleeping in the same bed . the springs in the mattress were poking threw all night , cheap divan beds . the room pictures were no where like online but fine for one night only . although wasn’t worth the price . more like a council homeless unit , lamps were dirty , no heating either
- Edwin (6/5): -
- Scarlett Randell (1/5): 2nd time staying, won't be coming back! - Great location for Wembley OVO. Easy check in, doors are code access. The shower drain was disgusting, I noticed a smell in the bathroom and discovered a pretty vile drain plug, clogged in hair. Clearly not been cleaned or checked for a while. Other areas in the bathroom looked dirty and grimey. Once again noise is an issue but not much can be done. Our room smelt like cigarettes, and had a couple of holes in the pillowcases. Looked like the tea and coffees had just been shoved in without thinking, giving us 3 milks with loads of sugar, 2 loose tea bags. Found an old balloon on top of the wardrobe unit, confirming the rooms are not being checked. We stayed in the same hotel only a few months ago, in a smaller, cheaper room and found it a lot better than this time around. I think the bare minimum you expect is clean, you can forgive a tired and basic room, if it's clean. For what we paid it's very disappointing and won't be coming back again.
- Sonia (2/5): DID NOT RETURN DEPOSIT - The stay was ok, however we paid £10 plus £50 deposit for our dog to stay. We stayed on 27th Feb and it’s now 7 March and they have not returned the £50 deposit to us. They told us the person that deals with refunds was away, but was apparently back on Wednesday. Wednesday was 3 days ago, our stay was 8 days ago. Still nothing.
- Pablo (10/5): -
- Chris (10/5): - Convenient good parking friendly staff very clean hotel Nothing all was great
- Prakash (10/5): -
- Lucy (1/5): Dangerous, abusive staff, do not stay here - Abusive and threatening staff, dangerous. Do not stay here under any circumstances.
Photos
