El Portillo de Valencia
Location: Calle Valencia, Madrid, es
Star Rating: 7.2 Stars
Property Type: Apartments
About this Property
Convenient Location
Located near Atocha Train Station and Puerta de Toledo, El Portillo de Valencia is a central hub for exploring Madrid's top attractions.
Modern Amenities
Enjoy free WiFi, air conditioning, a microwave, and a coffee machine in our soundproof 2-bedroom apartment.
Nearby Attractions
Within walking distance of Reina Sofia Museum, Puerta del Sol, and Plaza Mayor, immerse yourself in the rich culture of Madrid during your stay.
To experience the perfect blend of comfort and convenience, book your stay at El Portillo de Valencia now.
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 08:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Air conditioning
- Family rooms
- Express check-in/check-out
- Soundproof rooms
- Non-smoking throughout
- Private check-in/check-out
- Allergy-free room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Delivered food - securely covered
- Mobile app for room service
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Internet access
Rooms Available
-
Apartment
The apartment features 3 bedrooms and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, an oven and a microwave. Featuring a balcony, this apartment also provides a washing machine, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Coffee machine
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Body soap
- Hypoallergenic pillow
- Key access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Vera (2/5): Experiencia pésima. El piso estaba sucísimo y lleno de manchas de sangre. No solucionan nada. - Todo. La limpieza brillaba por su ausencia. Al llegar, todas las camas tenían las sábanas manchadas de sangre y otras sustancias. El resto del apartamento estaba también sucísimo, desde el sofá y las sillas, a la cocina.
Contactamos con ellos por Whatsapp y repetían todo el rato lo mismo, sin darnos ninguna solución. Tuvimos que comprar sábanas y productos de limpieza. A día de hoy siguen sin darme ninguna solución ni me han reembolsado nada del dinero. Una vergüenza.
- Luana (7/5): - Casa piccola ma accogliente e funzionale, buona posizione per muoversi facilmente. Da aggiungere qualche pentola e occorrente per pulire (scopa, stracci pavimento).
- Patricia (1/5): UNA PESADILLA. HUIR. - Lo único la cercanía al centro La experiencia fue mal desde el principio. Nos avisan de camino de un retraso en el checking por labores de limpieza del apartamento. Cuando llegamos el apartamento no estaba limpio: el suelo, los muebles, y lo peor la vajilla(la poca que hay) sucia y reseca en el lavavajillas. Informamos al establecimiento, vía su chat con el asistente virtual de esta incidencia al igual que de la falta de cierre en la puerta del baño, el sábado, día de nuestra llegada. El lunes, seguíamos igual, así que nos presentamos en el local que gestiona el establecimiento a las siete y media. Su horario de cierre, tanto en Google, como el cartel de la puerta del estacionamiento es de 8 de la tarde. La persona que estaba allí, en cuanto Le dijimos que íbamos a presentar una queja, nos dijo que ella no podía atendernos, porque a las 7:45 se iba. Le dijimos que no era de recibo, que el horario de cierre era el que era, y que aunque no nos quisiera atender, no nos íbamos a ir hasta las 8 de la tarde. Acto seguido me llamó "gilipollas", hasta en 2 ocasiones y dijo que iba a llamar a la policía, cosa que, evidentemente, no hizo.
El martes por la mañana fuimos a poner la reclamación y en sus alegaciones, dice que no informamos de la avería, que no me insultó, y que, ADEMÁS, recibió amenazas físicas y verbales y que la retuvimos contra su voluntad. UNA AUTÉNTICA PESADILLA.
Nunca, en todos los años que llevo reservando con Booking había tenido una experiencia como esta,, y me gustaría que todo el mundo que padezca algo así, lo comparta para que nadie vuelva a pasar por lo mismo.
- Estíbaliz (5/5): No repetir - Si tuviese que destacar algo la ubicación No hay ascensor, escased de limpieza, sofá cama incómodo
- Samira (5/5): -
- Asumpta (4/5): The host needs to review the key handover general maintenance and cleanliness. - It was so difficult to collect the keys. You have to collect the keys from the city centre. The office was hard to find. Then we had to travel to the accommodation. There was no number on the apartment door. It was so difficult to find the apartment door within the building. Very stressful when you arrive late with children and lots of bags. The light in the living room kept flickering it was so irritating. We had to have it off all the time.
- Clara (8/5): Còmode! - És un apartament còmode i acollidor. Està a un 3r sense ascensor i anavem amb 2 cotxets.... Faltaven tovalloles però les vam demanar i ens les van portar.
- Basile (6/5): Goed for the price - Location and we had enough place for 5 people There weze a lot of long hairs on the bathroom wall
- Erika (8/5): - Era bastante amplio y cómodo, muy luminoso. No tenía anscensor
- Sattafi (10/5): -
- Giguère (5/5): - 1 heure de marche aller retour pour récupérer les clés
- Georgia (8/5): -
- Kenneth (3/5): - At det lå tæt ved togstationen Der var ikke super rent og så manglede der glas. Derudover lå det midt i en ghetto, så ikke et specielt trygt sted med børn.
- Mia (10/5): We had a great stay here. It was very beautiful and comfortable apartment. The location was close to a lot of places and - The property was beautiful and the location was very convenient. Maybe a few more blankets.
- Sandra (10/5): -
- El (2/5): Very poor - The photo are better than the reality It’s was not clean
We were five people and we had 4 towels bed
And they ask to pay to have more and clean
It’s not normal
- Victor (8/5): Very good - Great location. Close to metro station, supermarket, fruit shops and walking distance from attractions. Beds aren't comfortable. Flat pillows and could find extra blankets. Sofa was a bit dirty.
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