Chapter Portobello in London

Location: Alderson Street, London, gb

Star Rating: 7.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Lift / Elevator
• Luggage storage
• Non-smoking throughout
• Adult only
• Front desk (limited hours)
• Free wired internet
• Internet access

Rooms Available

• One-Bedroom Apartment

  Boasting a private entrance, this apartment features 1 bedroom and 2 bathrooms with a walk-in shower. Meals can be prepared in the kitchenette, which has a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Microwave
  • Private bathroom
  • Private entrance
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Accessible by lift
  • Smoke alarm
  • Privacy curtain
  • Carbon monoxide detector

• Duplex Studio

  Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and an oven. The studio provides air conditioning and a patio. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Refrigerator
  • Microwave
  • Dishwasher
  • Kitchen
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Shower chair
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Studio

  The studio includes a private bathroom fitted with a shower. The studio's kitchenette, which has a refrigerator and an oven, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Private bathroom
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Apartment with Shower

  Featuring a private entrance, this apartment consists of 1 bedroom and 2 bathrooms with a walk-in shower. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Private entrance
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Accessible by lift
  • Smoke alarm
  • Privacy curtain
  • Carbon monoxide detector

• Two-Bedroom Apartment

  Featuring a private entrance, this apartment also is consisted of of 2 separate bedrooms and 1 bathroom with a walk-in shower. The well-fitted kitchenette features a stovetop, a refrigerator, an oven and a microwave. Rooms on the upper floors are reachable by elevator. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Microwave
  • Private bathroom
  • Private entrance
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Accessible by lift
  • Smoke alarm
  • Privacy curtain
  • Carbon monoxide detector

• Superior Studio

  The studio includes a private bathroom equipped with a shower. The studio's kitchenette, which features a stovetop and a refrigerator, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Private bathroom
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Standard Studio

  The fully equipped kitchenette features a stovetop, a refrigerator and an oven. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Shower chair
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Deluxe Studio

  The well-fitted kitchenette features a stovetop, a refrigerator and an oven. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Deluxe Double Studio

  In the kitchenette, guests will find a stovetop, a refrigerator and an oven. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Oven
  • Stovetop
  • Upper floors accessible by elevator
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Tamara (7/5): -
• Iñigo (10/5): -
• Matthew (7/5): -
• Christopher (10/5): -
• Galasso (8/5): - Pulizia della camera discutibile
• Perono (7/5): -
• Carolina (8/5): -
• Salim (9/5): -
• Greta (8/5): -
• Santiago (5/5): -
• Gagan (8/5): -
• Guest (10/5): Cero pegas - Muy atentos, buenas instalaciones, buenas vistas, te sientes mimado
• Carlo Alberto (9/5): - Staff gentile e disponibile, accogliente area comune con biliardo, calcio balilla e distributore di bevande calde gratuito. Inoltre ben attrezzata la palestra utilizzabile 24/24 ore. Posizione buona a 15 minuti dal mercato di Portobello. Metro a circa 15 minuti e fermate del bus a meno di 5 minuti. Stanza piccola ma fornita dell’indispensabile. Pulizia della stanza scarsa
• Rumtreiber8210 (10/5): -
• Geovane (10/5): Chapter portobello in London simplesmente é magnífico. - Simplesmente eu gostei de tudo 💙💙💙💙 O fato de não ter ar condicionado ou um ventilador por ser verão.
• Anna (10/5): - Bardzo przyjemny wypoczynek. Piesek też zadowolony.
• Fatima (6/5): - ‏المكان بعيد ‏الموظفين الموجودين
• Taty_90 (10/5): - Il silenzio all' interno della struttura è meraviglioso. Un' ottima corte interna dove mangiare prodotti da asporto se non si ha voglia di uscire. Forniscono lenzuola, asciugamani e stoviglie. Cordiali e disponibili, ma invadenti. Ci hanno dato la camera ancora prima dell' orario del check-in. Tutto perfetto, anche la pulizia. Le docce hanno la porta pieghevole, temperatura dell' acqua perfetta e si mantiene tutto il tempo.
• RYUNOSUKE (10/5): -
• Seher (9/5): The experience was definitely worth the price. The building felt secure throughout our stay, which added to our comfort. - We stayed in a large studio flat, which was more spacious than a typical dorm room. It included a big bedroom with its own bathroom and toilet, a separate sitting room with an open-plan (American-style) kitchen, an additional toilet, and a corridor. The dormitory offers many free facilities, including a microwave and cooker in the room for preparing your own meals, a coffee/tea machine available at all times, a self-service laundry room, a gym, and a large lounge area with study tables. The staff at the reception desk were always friendly and helpful. Our room had a lovely view of the Paddington Arm of the Grand Union Canal and the surrounding borough. It was also very clean, and we were provided with fresh towels and toiletries once during our three-day stay. The dorm is just a 3-minute walk from a bus stop with routes to Bloomsbury (for the British Museum) and South Kensington (home to the V&A, Natural History, and Science Museums). It’s also about a 10-minute walk to Westbourne Park Station, where you can take the London Underground to Tower Hill (for Tower Bridge) and Westminster (for Big Ben, the London Eye, and Buckingham Palace). The dorm has a lift, which makes it easy to carry your luggage upstairs—unlike many lodge-style hostels. The staff also offer free luggage storage before check-in, which is very convenient. For affordable meals or groceries, there’s a Sainsbury’s market nearby. It would have been better if the towels were changed every two days instead of just once during our three-day stay. Also, having hairdryers available in the rooms would be more convenient, as the shared ones were often taken by other guests and not returned on time, making them unavailable when needed.
• Charlotte (6/5): Studio was disappointing - Location, team and facilities were great. I'd been staying already and wanted to extend but had to book a new trip - this also meant having to move rooms and check out and check in again - staff made this part really easy though but just seemed a little mad to move me into another room and have to clean. My room - compared to my first one it was not a superior studio - there was nothing superior about it, maybe the fact that it was on the second floor and facing the canal which was more noisy oh and i had more daylight but the actual room itself was not a superior room - the bed (mattress) was terrible, so springy and old. The floor was damaged and the place needed some TLC - it should definitely not be a superior studio - as I booked a standard studio first and my mind was blown by how good it was. Luckily it was only for 3 nights and I got the better studio (which was cheaper ) for the longer portion of my stay.
• Chiara (2/5): Deludente, ma buona posizione considerando il prezzo - Posizione La camera non era molto pulita, in particolare nel letto abbiamo trovato capelli e nel bagno sul tappeto della doccia. Sulla parete accanto al letto c’erano zanzare schiacciate. Secondo noi il letto era scomodo. Il problema fondamentale é la doccia: é presente un piccolo soffione in alto non staccabile e non direzionabile. L’acqua usciva solo molto calda e la manopola per mettere l’acqua fresca era bloccata.
• Paolinelli (6/5): - Lo staff è stato molto accogliente e abbiamo apprezzato molto la hall, dotata di una macchina per caffè, biliardo e divani. Abbiamo trovato una camera sporca, soprattutto la parte della cucina. Inoltre funzionava male la manopola della doccia per mettere l'acqua fredda. Per di più l'assenza dell'aria condizionata rendeva difficile sopportare il caldo anche se non lo fosse più di tanto
• Emma (8/5): - Personnel très accueillant et compréhensif. De plus, le bâtiment possède une salle commune très bien équipée et il est agréable de s'y rendre. Les chambres sont confortables et lumineuses, ce qui est très appréciable.
• Charlotte (9/5): Great location and spot. Nice and quiet 1st floor courtyard rooms are a little dark though - Studio was great, lots of space and even better than what I thought it would be. Unable to change my dates - meaning I had to rebook and change rooms (checking out then back in )
• Anthony (9/5): Good value option if staying in London - Gym, free coffee. Value for money
• Sandra (8/5): Great - N/A No complaints.
• Jean-baptiste (7/5): -
• Marques (8/5): -
• Marco (8/5): - Materasso non matrimoniale e bagno troppo piccolo
• Daniela (8/5): Ottimo rapporto qualità/prezzo per visitare Londra - Posizione molto comoda e ben servita dai mezzi pubblici (molti bus per tutte le direzioni e metro a 10 minuti a piedi). La zona è tranquilla e silenziosa pur avendo ogni tipo di servizio nelle vicinanze. La camera è essenziale ma con tutto quello che serve, il bagno è piccolo (come da asettative) ma funzionale. In generale siamo rimasti molto soddisfatti dalla struttura e dal personale sempre molto gentile. Il rapporto qualità/prezzo ha superato le aspettative. Nulla da segnalare, non abbiamo punti negativi
• Michael (10/5): Loved the view overlooking the canal - The staff were terrific very helpful and friendly.
• Francesca (8/5): Per pochi giorni di vacanza, struttura ok. - Posizione abbastanza comoda, vicino alle fermate dei bus per le varie direzioni londiensi. Staff cordiale e disponibile Stanza abbastanza rumorosa, specialmente dalle 7.30 circa del mattino quando si iniziavano a sentire porte sbattere, persone parlare ad alta voce (nonostante a noi avessero raccomandato di non disturbare, essendo una residenza per studenti) e i lavori stradali nelle aree adiacenti. I prodotti per l'igiene non erano abbastanza per i giorni di permanenza, abbiamo dovuto chiedere un altro set per la doccia, il phon che mancava e altra carta igienica. Illuminazione del bagno molto scarsa e acqua della doccia sempre bollente e non regolabile.
• Guest (8/5): -
• valentina (8/5): - Struttura bella, piano terra molto vissuto dai giovani, situazione carina. Alloggio pulito e provvisto di tutto, silenzioso. Ottimo rapporto qualità prezzo. Consiglio! Il finto piano primo.. ci hanno dato un alloggio al piano primo che, a causa del dislivello tra livello stradale e livello del canale, lungo il canale dove il nostro alloggio affacciava eravamo in una sorta di piano terra rialzato, non il massimo per la privacy. Considerato che siamo stati poco in alloggio non è stato un problema, ma consiglio ai prossimi ospiti di chiedere un piano più alto.
• Laura (2/5): Avoid at all costs – the photos aren’t just a 'marketing issue' but frankly a scam. - The location was convenient – it's quite close to Notting Hill and Kensington, areas we really enjoy visiting. Several bus lines nearby made it easy to get to all the places we wanted to see, which was very practical. We booked a "superior studio", but what we got was nowhere near what was shown in the photos or described in the listing. When we reached out to their customer service + reception staff, we were told it was a "marketing issue" – frankly, that's not acceptable. I would rather call it misleading, if not a scam. Our room was on the ground floor, with no proper window, meaning no natural daylight. The bathroom was cramped, the shower was in a terrible condition, we found hair and loads of mold inside. Be prepared to wash your hair in the kitchen sink instead, as the water pressure is practically non-existent. There were unidentifiable stains on the walls, bedsheets, and even the towels. The fridge was dirty as well. The microwave didn’t work, and the wardrobe door would fall off if you tried to open it. Reception staff on-site were polite and understanding, but told us there were no other rooms available – so nothing could be done. Customer service via the booking platform was unhelpful and dismissive, even suggesting we could borrow a mop and bucket from the front desk instead of offering any real solution. Wow. Thankfully, we were in London to enjoy the city and meet up with friends and only needed a place to sleep – but I genuinely feel sorry for the students who seem to live here long-term and are apparently stuck with this place. Stay away if you can!
• Fco Javier (6/5): Justito pero bien - La ubicación, nunca habíamos estado cerca del canal (comunica con la "Pequeña Venecia") Tranquilidad (pese a ser un colegio mayor/ sobretodo estudiantes) Sitio para desayunar y metro a 10 min. Parada bus en frente. Relación calidad/precio en Londres La cama y almohada, muy blando todo y muy usado Limpieza... Justita justita: - sarro en el WC - cal e incrustaciones en ducha y lavabos/ducha - pelusas en los recovecos La habitacion y aseo gozan de extractores q funcionan bastante bien --> tenían hongos (no climatizaba, solo extrae aire)
• joel (7/5): -
• XIANGYUN (10/5): -
• Maša (8/5): -
• federica (3/5): - Non avevamo l acqua che andava in doccia sono stata male e nonostante tutto c era da farsi due piani di scale per andare in un altra stanza a utilizzare il bagno Il giorno dopo ci promettono la stanza nuova col bagno che va entriamo e c era il letto non fatto
• Adil (9/5): -
• Rebecca (7/5): Lovely staff but the room could of been alot better for the price. - Nice staff friendly & polite. Shower head was broken, room needed a good clean, felt springs in mattress. The advertisement of the room was alot better than what we got.
• Matasc (8/5): -
• MATEUSZ (7/5): -
• Pedrinazzi (9/5): Buena experiencia - Los detalles de la habitación de cafe, leche..hervidor de agua,botellas de agua en la nevera,comodidad limpieza,los espacios comunes y las vistas. Amabilidad del personal y seguridad de las instalaciones. Esta muy retirado del centro pero hay muy buena conexión con bus y la parada muy cerca. Que solo hablan inglés, y que en la información ponen salida a las 11:00 y realmente es a las 10:00.
• Krzyżanowski (8/5): -
• Jakub (5/5): -
• joaquim (5/5): - Bon emplacememt Matelas hyper mou. Lit très petit. Aucune clim ou ventilateur. Des jeunes faisaient du bruit devant l'hôtel la nuit
• Anastasiia (6/5): -
• Escalente Tous (10/5): Fantastica - Todo, la cercanía, la buena comunicación con el centro y la comodida Nada
• Eemeli (9/5): -
• Linda (8/5): - Location, friendly staff. It’s good for student accommodation, basic amenities, clean and reasonably close to public transport.
• Iosif (10/5): Amazing place, peaceful river and friendly assistance - The property had a cafe machine which was no charge ( kind of rare for LDN ) plus full equipped gym, billiard and more spaces to enjoy your self! Cleaning and reception were both amazing, especially Agnes Would recommend this place and revisit it with the first chance
• Francisco (10/5): - A localização, a facilidade de mobilidade as facilidades de acesso e o edifício em si, o staff muito simpático e sempre prontos a ajudar dentro das limitações das instruções que tinham. A Cama ser muito pequena e encostada na parede, do facto de as toalhas não serem trocadas todos os dias, sendo um casal poderia e ter kitchenette no quarto so existir uma cadeira para as refeições, não ter um pano na cozinha, o ruído das portas dos corredores sempre a baterem pouco cuidado por parte das outras pessoas.
• vidya (6/5): Good for a quick trip - The location is good to get around to the London attraction. It's reasonably spacious and has basics for a quick trip. No frills accommodation. . It can be quite noisy with students coming in at all times and playing loud music and banging shut the doors. We had tea bags and coffee in the room but no milk pods which makes no sense. It could be cleaned better. Because right next to the canal and walking path, you hear people, runners and cyclists all the time, not ideal if you are a light sleeper.
• Guest (8/5): Simple, affordable no fuss room. Good stay. - Property is no fuss, reception staff were friendly and helpful, room was clean, we had a room with a window view of the canal which was very nice as you could watch the birds and morning activity on the canal from bed. Basic amenities like iron/hairdryer are rented from a charge from the front so if you can I'd recommend you bring your own! The standard of the room matches the price, there is nothing luxurious here, but you aren't paying for that. Me and my partner had a great stay using this as a base for the weekend in London. walking distance to several underground stations (15 mins roughly), an easy walk to portobello market which is great for breakfast or lunch. Shower is a little weak and temperature was not consistent, a bit of a pain. Bed is a small double.
• Shanté (9/5): Balancing budget and beauty!! - Had a super smooth check in! The room was spacious and was equipped with cooking utensils. Had a beautiful view of the river and appreciated the desk for getting work done too! Located not too far from the tube station and super central to bus routes. Great budget friendly option - also nice to be slightly away from the hustle and bustle. Annie at the front desk was also super cheerful, kind, and helpful :)
• Simone (9/5): Personale ottimo e alloggio fantastico considerando il prezzo, nonostante la posizione. - La gentilezza e la disponibilità del personale, oltre alla pulizia della struttura e al silenzio sia durante il giorno che la notte. La posizione purtroppo non è comodissima per visitare il centro di Londra, ma è molto vicino a Portobello e a Notting Hill, si trova a pochi minuti a piedi dal Portobello Market e ad una serie di pasticcerie e locali molto validi.
• YOUSFI (8/5): - La plaque de cuisson était en panne et malheureusement n a pas été réparé le long du séjour
• Keith (8/5): Nice - Spacious Not as central as we wanted
• phil (9/5): - The property was great for a base to travel around London. It's not the most central but I knew that when booking. The apartment was very spacious any issues was the bed was not that comfy. Staff were friendly and check in/out was a breeze
• Knut (10/5): -
• Treesa (4/5): If this is student accommodation it is excellent! -
• Gemma (10/5): -
• Chiara Vittoria (7/5): -
• King (6/5): Enjoyed my stay spoiled only by alarm in room activated twice for no reason in the early hours -
• Cristian (8/5): -
• Jessica (7/5): in buona posizione per visitare Londra - Il complesso di appartamenti si trova in una buona posizione e ben servita di mezzi di trasporto. La cucina è un ottimo servizio se non si vuole sempre mangiare fuori. Il bagno minuscolo con una doccia improponibile!!! il bagno era veramente molto piccolo, una persona un po’ piú in carne o ben piazzata non riuscirebbe ad entrarci. La doccia è stata un trauma! Veniva temperatura della lava e l’acqua talmente a filo che scordatevi di lavarvi i capelli. In più lo scalino non proprio un agevolazione se si ha problemi motori.
• Stephen_Perkins (7/5): Student Accommodation - Location, price. Very basic furnishing. Hospital style bathroom.
• Karis (9/5): -
• Christina (7/5): -
• Barbara (8/5): - tres bien placé et bon rapport qualité/prix
• Guest (10/5): -
• Caines (8/5): Comfortable room and exceptional customer service. - Excellent staff. They were very friendly and accomodating. The location was also very convenient. There was no table for dining. A small dining table and a couple chairs would make the room absolutely perfect.
• Zita Luna (7/5): We hebben een leuk verblijf gehad. Ideaal voor een korte trip naar Londen. - Het was een goede locatie en een aangename plaats om te verblijven. Vooral de faciliteiten en het feit dat er twee kamers waren, waren voor ons een plus. Het was jammer dat er maar 1 sleutel beschikbaar was. Hierdoor konden ik en de vriend die er ook verbleef niet afzonderlijk buiten (bijvoorbeeld voor fitness etc.). De douches waren ook best klein en de hygiene kon zeker beter.
• Craig (9/5): -
• Andreas (8/5): Von hier kann man sehr entspannt den Londoner Westen erforschen. - Gute Ausstattung, freundiche und hilfsbereite Leute. Die Unterkunft ist eigentlich eine Unterkunft für internationale Studenten. In der Umgebung gibt es viele authentische Möglichkeiten, essen zu gehen, z. B. portugiesisch oder sizilianisch. Portobello Market ist ums Eck. Für den Preis bekommt man kaum etwas besseres.
• Vivian (8/5): - Perfect location
• Joel (10/5): -
• Tameeka (8/5): See you next year - Perfect location for Carnival. All the staff were so lovely too. The light wouldn't turn off in the hallway of the apartment, and the light was very bright. So getting up to use the bathroom wasn't nice. It looked a lot bigger in the pictures.
• MORENA (9/5): -
• Mirjam (4/5): -
• Andrea (9/5): -
• Dimartino (5/5): - Premetto che lo staff è sempre stato disponibile e gentile ma ci sono cose che non sono andate bene e spero questa recensione possa essere spunto per migliorare. Si tratta di una struttura per studenti e penso che in futuro non farò più una scelta di questo genere perché il costo é alto da darlo come stanza e metterlo su booking come camera. il servizio pulizia é molto scarso. Manca il phon in camera e devi richiederlo tutte le volte alla reception. Il primo giorno siamo arrivati e ci siamo trovati davanti una stanza sporca (sacco nero spazzatura davanti alla porta, letto non fatti, cucina sporca, asciugamani a terra nella doccia).... La prima sera ci hanno offerto un'altra stanza (la stanza showroom, quella che vedete nelle foto e premetto che le stanze sono molto spoglie... Essenziali direi non così curate come le foto che vedete) ma essendo allestita per le foto il letto non era pronto con lenzuola fresche e pulite ma parecchio impolverato. Il giorno successivo torniamo nella stanza che ci era stata assegnata e già con il terzo spostamento di valigie .... con un giorno di ritardo entriamo nella nostra stanza (lenzuola con peli e macchiate, 1 sola coppia di asciugamani... Apro la doccia e sorpresa: lo scarico intasato). Pulizia stanza superficiale.... Polvere in ogni angolo. Materasso a molle scomodissimo. Pulizie solo 2 volte per un soggiorno di 13 GG. La seconda coppia di asciugamani é arrivata dopo 3 GG perché non erano disponibili, durante le pulizie poca attenzione a lasciare carta igienica o tappetino per la doccia... Insomma... Migliorabile ma accettabile con un po' di spirito di adattamento.
• Nikita (9/5): -
• CESAR (8/5): Estancia Chapter Portobello - La atención en recepción es muy buena. Posibilidad de hacer checkin 24h Cercanía a autobuses y al supermercado. Tienen un futbolín y un billar que pueden usarse gratis (no los usamos) En la zona debió de haber un incidente entre bandas callejeras y estuvieron las calles cercanas cortadas. Nos generó un poco de inseguridad, aunque hasta que sucedió no parecía un entorno inseguro y la gente con la que te cruzabas en la calle no daba la impresión de peligrosa. En cuanto al alojamiento, tenian un cuarto de lavado donde había plancha pero el estado de la plancha era desastroso.
• silvana (8/5): -
• Roham (1/5): - The property i was provided was not a two-bedroom apartment as advertised . This is a fraud, these people are scammers The property i was provided was not a two-bedroom apartment as advertised . This is a fraud, these people are scammers
• Amaal (7/5): Overall, my stay at Chapter Portobello was enjoyable, but the shower issues were a notable downside. - I recently stayed at Chapter Portobello, and I had a fantastic experience! The location is excellent, with great transport links that made it easy to get around the city. The area itself is vibrant and full of life, which added to the overall charm of my stay. The amenities at Chapter Portobello were top-notch. I really appreciated having access to a gym, which was well-equipped and never too crowded. The outdoor smoking area was a nice touch, providing a comfortable space to relax. For entertainment, the pool table and table football were great options especially if you had visitors over. What truly stood out to me, though, was the staff. There was one particular lady at reception, an Asian woman, who was exceptionally welcoming and bubbly. She always greeted me with a smile and was more than happy to assist with any questions or needs I had. Her positive energy made my stay even more enjoyable. Overall, I would highly recommend Chapter Portobello to anyone looking for a comfortable and convenient place to stay in London. I look forward to returning in the future! While my stay at Chapter Portobello was generally enjoyable, I did encounter an issue with the shower that affected my experience. The water wouldn’t drain properly, often taking hours to go down. This made it difficult to clean the shower after each use and was quite inconvenient. Additionally, the water pressure was less than ideal, which was disappointing. Though the rest of my stay was pleasant, with great amenities and friendly staff, the shower situation was a significant drawback. I hope this issue can be addressed for future guests.
• AYAKO (7/5): -
• Kitti (9/5): - The staff was really nice. The best was a little bit small for two people.
• giorgi (1/5): -
• Di Martino (10/5): - the property was very clean, the staff was friendly and the room was comfortable the bed was a little bit small for two people
• Clarisse (8/5): Excellent staff and great area to discover! - The staff, especially Malika, was really nice, and made us feel like at home! The localisation was good, next to buses, and it was great to discover the Canal. Free coffee and renting machine for games was really appreciated as well! We were struggling a bit with the shower, but it’s a detail.
• Klaudia (8/5): -
• Maria (9/5): -
• Sospisio (8/5): -
• EULALIA-JULIA CORTÉS PAREJO (6/5): -
• Elena (7/5): Good location, acceptable staff. - Strategic location, very close to Portobello Road. The room was clean and the kitchen well equipped. A little bit distant from the tube station, although close to the bus stop. The checkin process was longer than expected.

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