CASA EMMA HOTEL Boutique

Location: Calle de la moneda 7-36, Cartagena de Indias, co

Star Rating: 6.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Room service
• Terrace
• Pets allowed
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Outdoor furniture
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Beach umbrellas
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Deluxe Room

  This air-conditioned double room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room

  This air-conditioned double room features a private bathroom, a dining area, a wardrobe as well as a terrace. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Microwave
  • Private bathroom
  • Dining area
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Linen
  • Dining table
  • Toilet paper

Guest Reviews

• Heidy johana (10/5): Un hotel Boutique Central, Bello y Comodo. - Muy buena ubicación, central, excelente condiciones muy lindas y limpias instalaciones. Todo estuvo perfecto.
• Denise (10/5): Fantástico - Hermoso. Todos fueron muy amables. Nos recibieron a la 01:30 am sin problemas. La atencion y limpieza muy buena. El alojamiento era mas lindo de lo que yo pensaba. Muchas gracias ! Nada en absoluto
• Maria (8/5): Not so,bad. - Centrally located to stores, restaurants and street vendors. Right in the center of it all and walking to Getsemani. Very, comfortable bed. The staff was extremely welcoming and helpful. The breakfast was delicious. TV- you need to sign in the see Netflix/Amazon. No antenna so unqble to watch live tv. Pillows were filthy- one had mold!! I asked for a clean one and advised they were being dried. Mind you they lay them out to dry in the sun. There's no trash cans only in the bathroom. Therefore you have to take your trash to front desk if you don't want it in the room. Having to ask for the blow dryer for each use. Having to manually adjust the shower from hot to cold because it's rigged. There was discrepancy regarding breakfast as I chose the deluxe room with breakfast included. However, Kevin was adamant that I only had a standard room due to their internal error. After back and forth showing him my receipt he verified via Booking.com and acknowledged breakfast was included and apologized for the inconvenience. Water was turned off without notification while issues were resolved regarding plumbing. I would suggest that there be signs for "People to be considerate of guests who may be sleeping". There were guests that were too loud hanging by the pool the last night we were there. They need a better container that has a spout for the milk
• Guest (1/5): -
• Leonardo (9/5): -
• Faisuly (10/5): -
• Fabricio (8/5): Foi muito bom! Recomendo - Localização, atendimento, quarto e piscina, café da manhã tudo muito bom Wi-Fi não funcionava
• SABRINA (7/5): - Location Staff specially the lady on the reception
• Aguirre Freire (10/5): - La piscina
• Alexandre (6/5): Pleasant -
• Sandra (3/5): Poor -
• Linor (4/5): Disappointing - The hotel staff is friendly and helpful. However, the hotel itself is quite mediocre. It advertises services on its website that are not actually provided, such as laundry services for guests. The breakfast is basic and unimpressive. During my stay, the hotel was undergoing renovations, resulting in constant noise from drilling and excavation throughout the day. The renovations also caused issues with the water system — there were problems with water pressure in the rooms, and at times there was no hot water. There are additional issues with the room. The lighting is poor — only two small lamps near the TV, making it very difficult to see anything once it gets dark. Additionally, next to the room door there is a transparent, fixed window that cannot be closed. As a result, sunlight floods the room early in the morning, making it difficult to sleep.
• Michael (10/5): Out of this world - Amazing Everything was good
• Yudum (10/5): Exceptional -
• Alvaro (3/5): Poor -
• Byrongr (9/5): Superb -

Photos