Casa Emma Hotel Boutique

Location: CALLE DE LA MONEDA CC SAN DIEGO, #7-36, Cartagena, Bolivar, 130001, Cartagena, CO

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Concierge service
• Wheelchair accessible
• Porter/bellhop
• Smoke-free property
• Tours/ticket assistance
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Double Room, 1 Queen Bed

  1 Queen Bed

  Features a private balcony/patio

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV

  Sleep - Select Comfort bed, hypo-allergenic bedding, and bed sheets

  Bathroom - Private bathroom, shower, towels, and shampoo

  Practical - Safe, local maps, and guidebooks

  Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Private bathroom
  • Tile/marble floor
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free WiFi
  • Sleep Number by Select Comfort mattress
  • Balcony or patio
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Restaurant dining guide

• Deluxe Double Room

  1 Queen Bed

  269.1 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Safe, local maps, and guidebooks

  Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Free WiFi
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Restaurant dining guide

Guest Reviews

• Philip (6/5): - Had issues with the WiFi on my last night/day. It seems a very new establishment and not quite finished, work still going on. Nice enough room though and comfortable bed. Staff were friendly and helpful, just a shame about the WiFi as it affected the tv also
• sarah (10/5): - Casa Emma was clean and cozy. The staff was so wonderful, especially Jesus! He was very helpful and friendly. Make sure to bring your own toiletries as the options are limited but they offer free coffee and a fruit plate. The beds are comfortable and the pool, although small, is nice and clean. Great place for the cost!
• Cali Alejandro (10/5): - Excelente ubicacion
• Tianbi (6/5): - No English speaking. No facilities in the room
• Cynthia (10/5): - Shower too hot. Didn’t know how to adjust. No hair dryer
• Ixchel (8/5): - Está súper céntrica, trato súper agradable, solo que no hacían la limpieza, solo un día nos la hicieron
• Bret (10/5): - Great property, updated with a rustic style. The bed was awesome! Only improvements would be to the hot water heater on the shower as it is hard to regulate the temperature of the water.
• Verified traveler (8/5): - Nice room. Small but neat. Could use a small table or other piece of furniture other than a camp stool. Closet is too tall for hanging up clothes.
• Emy Santana González (8/5): - This was a very cute boutique hotel. But it needs some additions to be rated a 5 star. The rooms lack a bit of paint and the showers are either very cold or very hot. The room is also missing a save to put money and important documents as well as a small fridge. Besides that, the place was very clean and the staff was willing to help at all times.
• Rafael (8/5): Prático e Eficiente - A Casa Emma é uma ótima opção de custo benefício pra quem procura agilidade e deseja ficar perto de exatamente tudo! Embora os quartos sejam bem pequenos os funcionários são extremamente educados e atenciosos e o ambiente é agradável mesmo estando em reformas! Como passávamos o dia todo fora, o hotel atendeu super bem as minhas necessidades!
• John (10/5): - Excellent hotel, great location and breakfast, quiet.
• RENEE (10/5): - Casa Emma Hotel was amazing. The rooms were clean cosy and spacious and the pool was perfect to relax by. The staff were very friendly and accomodating! The building is beautiful and in the best location, a short walk to everything you need. Would highly recommend!
• Kathia del Rocio (10/5): - Muy amables, todo tranquilo seguro y fácil de acceso
• Terri (8/5): - The property was centrally located, which was convenient, but that also means it’s right in the hustle and bustle, where the prostitutes and people aggressively selling stuff congregate. The property itself was beautiful, and the employees were kind and helpful. The pool seemed to have a leak or something as the water level kept getting lower and lower, so I didn’t go in, but it’s a nice little spot to relax and unwind.
• Maria (10/5): - Estuvimos muy contentos… perfecta para unos días de descanso. Y cerca de todo!
• Verified traveler (8/5): - Almost perfect! Damp in the shower would need attention.
• Soraya (10/5): Descanso tranquilo - Muy buena experiencia, esta super bien ubicado!
• Nelsi (10/5): - Great experience, nice staff and the breakfast was delicious too. I’ll definitely back soon. Thanks
• Yrma (8/5): - L’hotel est extrêmement bien située. Il est aussi jolie, mais les finitions ne sont pas bien faite. Il n’y a ni table de chevet ni frigidaire. Aussi, j’aurais aimé qu’il y ait un loquet a l'intérieur de la chambre pour plus de sécurité car je voyagais solo. Finalement, le quartier est bruyant et on entend tout ce qui se passe dehors lorsque nous sommes dans la chambre.
• Michèle (10/5): Quiet in the middle of Cartagena! - Excellent small hotel, right in the middle of the historical center but the rooms are away from the street so it's very quiet. The staff is extremely nice and helpful. The breakfast is the same every day but very tasty and enough (eggs ith toast, cheese, a plate of fruit, and a juice -- of a local "exotic' fruit). AC most welcome. I put 4 stars for comfort only because there is no chair or a night table in the room (just the bed) and the light was not over the bed in my room.
• Luciano (10/5): - Muito boa experiência e conforme anunciado.
• Christina (10/5): - Right in the walled city and walkable to everything. Felt safe walking even at night as a solo female. Despite it being loud on the streets, inside the hotel you could hear nothing. It was quiet except when someone was talking loudly outside the door in the hallway ( room doors go to the exterior). I was on the top floor so not sure how the lower floors are with sound especially being by the pool. Water was hot and air conditioner was great. Would stay again. Only recommendation is to have a hair dryer for each from, not just one that you have to share with the whole property - or just bring your own.
• Naomie (10/5): - The receptionist they all was very nice and very helpful hotel is very quiet and peaceful feels like home a nice home cook breakfast The hotel is walking distance to everything Great night, Life Restuarant food clubs I highly recommend this hotel
• lisset (10/5): - ***
• Ana (10/5): - Super agradable, amables, muy limpio, la cama deliciosa, recien pintado todo el hotel muy bien ubicado. Muy recomendable
• John (8/5): - This hotel has a great location and wonderful staff. It is very hot in Cartagena and luckily the air conditioning at the hotel was ice cold if you wanted it. The rooms are perfect and beds very comfortable. Staff helped me plan a few excursions and recommended a great steak house for dinner. Would definitely recommend and return.
• CATIA CILENE (6/5): - Os funcionários são muito prestativos e educados. A pousada está em reforma. Os quartos do primeiro andar não tem janelas e são úmidos . A piscina é pequena mas muito charmosa . A localização é perto de tudo, esse é um ponto importante.
• Aurora (10/5): - The hotel is very new. They are improving it so it will be even better. It is also pleasant to the eye. It has a small pool I did not use, but it is pretty and has a small waterfall feature that is relaxing and soothing. It is located in the middle of everything, but luckily, no noise from the street gets in the bedrooms. It’s like an island in the center of the historic district. The best thing is the staff. They are polite, helpful, problem solver people. Breakfast is prepared daily, including a fresh new fruit juice every day. House made tropical fruit juice every day! The shower is different.. but it works. I’ll advise the management to consider adding a bedside small table/seat. The closet does not fit a dress, but I hanged them on the sliding door rail and it worked.
• Jasmine (10/5): - Our stay at Casa Emma was wonderful. Kevin and the rest of the staff were so nice and helpful. Loved the location !! Safe and close to everything!! Love Cartagena 🇨🇴
• Karla (10/5): - Super !
• Marie (6/5): - The location is great, but overall not the best hotel. The rooms are tiny, but the beds are comfortable. However, the rooms could not be aired out and smelt moist.
• Francisco M (8/5): Melhor!!! - Eu li muitas avaliações negativas sobre o lugar, mas todos falavam sempre sobre o atendimento! Eu NUNCA fui tão bem tratado, nem em hotéis 6 estrelas! Toda a equipe é perfeita, especialmente Kevin. Realmente, faltam mesas de cabeceira no quarto, algo super fácil de resolver e que daria mais conforto; o café é perfeito, mas sugeriria um bolo!!! Todavia o carinho com que ele é servido, não tem preço!!!! Outra sugestão de melhoria seria restringir o uso da piscina à noite e explicar melhor aos hóspedes sobre barulho, mas foi algo muito pontual e e em um dia apenas!!! Sou super chato com hospedagens, mas saio muito feliz e satisfeito porque eu encontrei um lugar no Centro de Cartagena, novo, acessível, limpo e muito afetuoso!!!!
• Verified traveler (6/5): Acomodação muito pequena. - A localização é boa e o atendimento tb porém o Quarto é minúsculo. Não havia espaço nem para abrir uma mala pequena . Sem condições de ficar em um espaço tão pequeno . Tornou-se uma experiência desconfortável.
• Bernard (8/5): - Rooms are small with no ventilation and no windows. That makes the room very humid (and everything else). It can be noisy as well. There is no noise insulation. We were lucky for 2 nights but less for one as one guest had the TV sound very loud (around 1:00 in the morning). Staff is very friendly and the location is excellent within the fortified city
• Daniel (8/5): Recomendado - El hotel es muy bonito y tiene una excelente ubicación. El personal es muy amable y el servicio es bueno.
• Raul (10/5): Staff - Staff that work at this hotel are friendly and helpful Whatever you need they’ll do their best to help you Kudos to Kevin and Omar
• Marvin (10/5): - The staff is very kind and helpful
• Gloria MA (8/5): - Los cuartos son pequeños, le falta una mesita de noche, muy buena atenciòn de los empleados y muy limpio
• Juan (10/5): - Close to restaurants and night locals.
• Mariela (8/5): - Un agradecimiento especial al maravilloso personal, siempre respetuoso, servicial y amable. La estancia ha sido muy placentera, el lugar es bonito y está bien ubicado para explorar el centro de la ciudad. Desafortunadamente, por la noche el ambiente cambia drásticamente en la calles fuera a la ubicacion y no se siente como la ubicación más cómoda, aunque sigue siendo un lugar seguro.
• Jenny (2/5): Very small rooms - The room was extremely small. Had to push the bed against the wall to place my suitcase on the floor. I expressed my concerns and decided to leave to staff was extremely kind and understanding and refunded me the rest of my stay.
• Hilda B (6/5): - El hotel tiene muy buena ubicación, justo dentro de la Ciudad Amurallada. Sin embargo, la piscina y las habitaciones están muy pequeñas. La habitación podría ser para una sola persona pero definitivamente no para dos
• John (10/5): - The staff at Casa Emma were fantastic. Friendly, helpfull, really nice people. The hotel had some issues w/ the electicity and water supply, but these may not have been just at the hotel. There was one problem w/ the water heater in our shower, so they quickly moved us to another room. I loved the location also. The street was pretty quiet in the early night and later night, bustling in the daytime. It was a short walk to the clocktower and various plazas. I would definitely stay at Casa Emma again, and probably will. I loved Cartagena!
• Matthew (8/5): - The staff was beyond friendly and helpful. Everything was kept clean, and is was interesting to sit at a communal table for breakfast and eat with fellow travelers, the building was beautiful with its modest pool in the open central courtyard. The only downside for me was, not being able to flush paper, (they due have trash cans that completely close, so it really didn’t cause any issues), and even with the air conditioning on, it was difficult to keep the room from feeling damp due to high humidity.
• Mia (10/5): - Great location and generally quite safe! Close to everything in the old city. If you’re a light sleeper make sure to bring earplugs because the walls are a little thin. Basic and simple amenities
• Verified traveler (6/5): - Staff was very nice! However, this hotel has very small rooms, with no furniture other than a bed and TV. Internet/wifi in the rooms is spotty. Had to ask for everything (soap, clean towels) instead of that being part of the regular room cleaning and servicing.
• Axel (8/5): - Très bien placé à l’intérieur de la ville fortifiée, petit dej inclus, mais piscine petite et installations dans les douches pour l’eau chaude un peu dangereuse ! Manque de Finitions dans les salles de bain !
• Patricia S (10/5): - Excellent service and good breakfast
• Markus (6/5): - Die Unterkunft ist gut gelegen und sauber. Das Personal ist sehr freundlich. Leider war es sehr laut, da sich Leute im Innenhof/Gang immer wieder lautstark unterhielten. In den Zimmer ist alles was man braucht, aber recht sporadisch eingerichtet.
• Marietta (10/5): - Cutest Boutique Hotel. Excellent location, the NICEST most helpful staff, CLEAN, cutesie and demure Property. My only negative comment will be that you can hear everything inside your room. They should reinforce “quite public areas from 10am-10pm” no kids should be allow to be running in the hallways at 7am in the morning. Pool hours should also be reinforced. This property is centrally located in the Wall City, is within walking distance to great restaurants and major attractions and is about 10-15 mins car ride to Boca Grande ( beach area).
• Valentina (10/5): - I loved my stay at Casa Emma! We stayed for 10 days with my husband and my 6 month old daughter. It is very well situated, meaning a lot of restaurants, museums and attractions are at walking distance. The hotel itself is beautiful and very clean. The breakfast was always tasty and fresh! The front desk staff and the cleaning team was simply incredible. They were all extremely kind, professional and always willing to help. The area is safe and overall I would recommend this beautiful boutique hotel. I would only suggest to put bedside tables in each bedroom!
• Niria (10/5): - This hotel is very walkable to all areas. The AC was amazing during the hot days and nights and pool was great to cool off in. Wish it had a mini fridge but honestly can’t complain.
• Javier (4/5): There are better options at Cartagena - No es una buena opción de alojamiento. Lo único positivo es que queda en el centro, dentro de la zona amurallada. El hotel es pequeño (entiendo que es Boutique, pero para mí no clasifica como boutique) el cuarto es muy pequeño... solo cabe una cama queen y no hay mesitas de noche. El baño es super incómodo, no hay mucho espacio donde dejar las cosas... Hubo un error en el check-in pues me volvieron a cobrar... para el primer desayuno casi que tuve que tomarlo sentado en el suelo...no había espacio en una mesa que habilitan para coworking y como comedor. En la piscina solamente puede estar una familia / pareja. Hubiese preferido un hotel en la zona de Morros, con buena piscina y acceso a la playa.
• Maria Fernanda (10/5): - The rooms and property are nice clean and modest but that’s all you need. We loved the staff, the traditional breakfast, and it was very accessible to walk anywhere in the walled city.
• Vojtech (10/5): - This property was very newly refurbished at the time of my stay. The bed was very comfortable, aircon efficient (much needed in the hot weather) and it's walking distance to most parts of the old town. Staff were extremely friendly too. I would definitely stay there again!
• Maria (2/5): - No hangers! No chair insight the room. No soap to shower. Very poor amenities.
• William (10/5): - This is an incredible hotel - the staff is beyond helpful, and the location is in the middle of so many historic and cultural attractions. The hotel is very clean, the breakfasts were great, and both Kevin and Sandra went out of their way to answer questions, provide information and make recommendations. Our room was not huge, but it definitely was comfortable and provided us with AC, wifi, comfortable bathroom. We would definitely stay there again!
• Liliana (10/5): - Servicio excelente, cómodo, limpio, serviciales definitivamente cuando regrese lo eligiera otra vez.
• Stephanie (8/5): - Found this on a whim thru Expedia. The room was clean and cozy. Beautiful hotel and the pool was divine. The only thing I didn’t like was they only had hot water and it’s hot in Cartagena. Overall great stay. Felt safe. Close to restaurants, shopping, etc
• Luis (10/5): Beautiful hotel do recommend it - The hotel is in the heart of Cartagenas walled city. Five minutes away from the central clock tower, kind of like the time square of Cartagena. It doesn’t seem like much from the outside but inside the hotel is beautiful, very clean, the staff is friendly and very helpful. Rooms had hot water, even though who would want to take a hot shower in Cartagena when it’s between 80 and 90 degrees Fahrenheit all year round. They offer a tasty breakfast as well. Do recommend this hotel. It is a half a block away from the center of all the restaurants and nightlife in the city.
• Luis (6/5): - Nuestra estancia se vió alterada debido a que hubo una tormenta y se fue la luz por varias horas. No mencionaron que no cuentan todas las habitaciones con agua caliente al momento de la reserva. También el ruido es fuerte cuando hay fiesta en la madrugada. El hotel está bien ubicado para conocer la ciudad amurallada. El personal fue muy amable en todo momento, el desayuno está muy completo y la limpieza muy buena.
• Ladianne (8/5): Quick Trip to Cartagena - Casa Emma is a lovely place Centrally located in the walled historic center of Cartagena. The hotel seems newly renovated and was very clean and comfortable. The service was exceptional, especially from Kevin who works at the front desk, He did his best to sort out any issues that we had. My reasons for 4 stars is because the hot water in our room did not work, And also we had issues with the TV the first night, the addition of nightstands would also make the small room more comfortable. While the TV was sorted out the next day, They had to arrange for me to shower in another room because our hot water was not fixed. We did not want to move to the room with the hot water because the internet was not working well in that room. Overall it was a comfortable and clean place to stay and they offered us a tasty breakfast which I did not expect. I would stay there again.
• Gilberto (10/5): - Great location, great service, hotel well take care of. Wifi does not reach room 208. breakfast is very limited and basic, good taste though.
• alonso (10/5): - I recently stayed at Casa Emma, and it was an exceptional experience from start to finish. The hotel is new and impeccably maintained, with every detail thoughtfully designed to meet the needs of its guests. The location couldn’t be more convenient—it’s within easy walking distance to great restaurants, shopping, and entertainment options, making it perfect for exploring the area. The staff truly went above and beyond to make my stay comfortable and memorable. Their warm, attentive service made me feel right at home, and it was clear they genuinely cared about creating a welcoming atmosphere. Whether you’re traveling for business or leisure, this hotel is a fantastic choice. I’ll definitely be returning and highly recommend it to anyone looking for a place that combines modern amenities, an excellent location, and outstanding hospitality. Will definitely be coming back!!!
• Behrouz (10/5): - It was a great experience for me and my wife. Very cozy atmosphere like our home. Caring staff who always are there to assist us with kindness and big smile. But the best part is you are in the center of history of Cartagena. Very safe and surrendered with colorful houses. Amazing hotel breakfast and street food.

Photos