The Juweel House

Location: 32 Juweel Street, Johannesburg, za

Star Rating: 7.7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Family rooms
• BBQ facilities
• Luggage storage
• Safety deposit box
• Non-smoking throughout
• Private check-in/check-out
• Outdoor furniture
• Shallow end
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby

Rooms Available

• Apartment

  This apartment features a private pool and a fireplace. Boasting a private entrance, this air-conditioned apartment features a kitchen, 7 bedrooms and 7 bathrooms with a bath and a shower. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the fully equipped kitchen. The apartment also comes with a barbecue. This apartment has a mini-bar, flat-screen TV with streaming services, garden views, as well as fruit for guests. The unit has 16 beds.

  Max Occupancy: 12 (12 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Fireplace
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Drying rack for clothing
  • Toilet paper
  • Pool cover
  • Bottle of water
  • Fruits
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Quinlan (9/5): The accommodation was very well setup, and getting the keys was seemless. - Very spacious and private house, the house was also very crisp Can’t complain about anything
• Thandile (9/5): Location super convenient. We felt as though we were away from the city even if we weren’t. The house is beautiful and w - The house was very nice and homely. Very clean and green garden, a gorgeous view and relaxation spot. The crockery and furniture was in good standing. The beds and rooms were super spacious and comfortable. Liked everything. The hot water from the showers does take a little long to warm up but nothing to complain about. It would’ve helped for the refundable security deposit payment information to be more visible while searching for the accommodation before booking confirmation.
• Francois (7/5): - Clean, big pool and garden. Jacuzzi wasn't set up / functioing. Advertised 7 rooms, only had 6 rooms. Limited braai accessories.
• Jessica (1/5): Very unprofessional owner , horrible customer service - Nothing as they cancelled my booking on my way to Johannesburg driving up with my family and kids from Durban. They let me book and pay then cancelled without telling me anything saying they are renovating. Then the owner ignores my calls and messages when I told her then I’m stranded I need my R10 000 to book something else she couldn’t be bothered till today never checked if I got my money back or where did my family and I sleep. I will never ever support her business nor encourage anyone else to do the same . She was absolutely heartless . Nothing as they cancelled my booking on my way to Johannesburg driving up with my family and kids from Durban. They let me book and pay then cancelled without telling me anything saying they are renovating. Then the owner ignores my calls and messages when I told her then I’m stranded I need my R10 000 to book something else she couldn’t be bothered till today never checked if I got my money back or where did my family and I sleep. I will never ever support her business nor encourage anyone else to do the same . She was absolutely heartless .
• Liesl (9/5): Great base for our hockey tour. Relaxing and peaceful - Very peaceful The gate needs a safety sensor to stop the gate from hitting vehicles if they are entering slowly or you need to make this known to guests🙏🏻🙏🏻🙏🏻
• Biobaku (7/5): -
• Ntokozo (10/5): We had a good stay in Juwel House and the owners were very friendly about their service via WhatsApp - The place was so beautiful and very neat. Everything was absolutely perfect
• Hasena (6/5): - Beds were comfy, spacious rooms Pools was dirty, jacuzzi not working, fire place not working, gas heater gas was finished and it was chilly night. Couches needs a clean
• Coetzee (7/5): Good -
• P. (7/5): GREAT -
• Lauren (3/5): Property is lovely, you will be sworn at by the host and be called a racist and no music after 8pm - The property was well organized after reviewing many options it was what i needed for the night. It would have been better if Host1 would have explained the keys and the kitchen facilities to use. It did take me numerous calls and messages to try view the property. (3 months' time frame) Please note that there is R1000 deposit that Host1 insists on you paying before giving you the code for the box - You will need to follow up on this once you exit the property. The electricity does switch off by the host at 9h30 (You check out at 10am) Hosts: The hosts made it very difficult from the start of the process - they are unorganized and not helpful. Jacuzzi: There is a jacuzzi that is shown on the photos, but this is not open for use. Facilities: The toilet in my room was not in use. (Did not flush) There was no hot water, and host2 arrived using his keys and walked into the party with his friend without warning after I complained to Host 1 and she told me she could not assist me as she was in a meeting. (Saturday early evening) Result: Gas Bottle needed to be replaced which Host2 did. The house was used for a child's party, hence why a large house was arranged. Everyone should note that the 7th bedroom is outside of the house (We could not use this as it was away from everyone else) Noise: There is a noise monitor that is situated in the entertainment area. YOU WILL get messages from the host from 8pm requesting that you lower the noise level down as neighbors are complaining. After research this is a common thing that you need to be quite if you rent this property at R6000 a night. After Sales: I arranged with Host2 to collect something that I noticed I left behind. Host1 was at the house and told me she was not happy with my response from being unavailable to my needs. I told her i was not happy with how she ran the business i was doing with her. YOU WILL BE CALLED A RACIST AND BE SCREAMED AND SWORE AT USING FOUL LAUNGAGE (Infront of your children in the car) After speaking to Host2 (This is the host you want to deal with - The Male Owner) a week later I asked if Host1 (his wife) was ready to apologize to me before doing the review for swearing at me and for calling me a racist... the response was I will ask her... 4 days later it was left there.
• Mbatha (10/5): Exceptional - The place is beautiful, clean, and spacious. Was able to accommodate a large number of people at once. I like that the host included extra blankets in each room, which helped with the cold. Everything was really nice, cameras are also present for the overview of the gate entrance. Lovely place, you wouldn't want your trip/visit to end. I'm not sure if it is stated in the description of the place that the Jacuzzi is not for guest use but the Jacuzzi was one of the best selling points of this place, something we looked forward to.
• Dhiren (8/5): Very good -
• Tsietsi (10/5): It was lovely and would do again - Everything
• King (10/5): Exceptional -
• Koma (7/5): The house met our expectations -
• Wayne (9/5): Enjoyable and fun for the whole family. - The house was comfortable and we’ll set up. We had everything we needed Some minor maintenance required around blinds and some mould developing in some rooms
• Hlengiwe (10/5): Exceptional - Spacious & Clean Rooms to accommodate my friends & mostly that they had en_suite to make things easier for us The kitchen had all the catering amenities neeed. The place was safe with cctv cus we coming from Durban to Joburg. Nothing but will recommend that on arrival date they have someone to help with self check in.
• Cc (1/5): Disappointing - Cockroach, bugs and spiders infested. The home has a thatch roof which is not being maintained. Spiderwebs and bugs everywhere. My guests have complained about bug bites. Quite embarrassing. Leaking toilets that were promised to fixed but weren’t. Stove and geyser were out of gas for two days which resulted in us not being able to cook or guests bathing/showering in cold water in the rainy cold weather. In the third day, they replaced the gas so all good. Jacuzzi doesn’t work. I would suggest the owner doing a thorough clean of the house. Get pest control in as well. Also, when we checked in, there was old trash from previous guests infested with maggots and they were all over the floor. Countless calls to the owner and missed calls aren’t returned. Extremely disappointing. Also still awaiting on my 1000 deposit and feedback thereof. One good thing, the bedding is clean. I have a few pictures which I will upload.
• Lerato (10/5): We had the best time - Everything about that house was perfect Nothing
• Phindile (7/5): Good -
• Millicent (5/5): Passable - The location is nice Their terms and conditions after the booking on booking.com
• Aqua (3/5): Poor - Fully equipped house, has all the basic necessities for a short stay. Spacious and plenty of room. The property was not well-maintained; the cutlery drawer had dirty utensils, beneath the beds was filthy and there were many cockroaches roaming around the house. There was no gas available to use the heaters, which made it uncomfortable during the night. The one toilet leaked the whole evening, some bathrooms had no hot water. Communication with the host was poor and met with a hostile tone. A deposit was required before check in; this was not mentioned anywhere prior to check in. To make matters worse, we were charged for damages at three times the actual cost of the items, which felt unfair and exploitative. The "damages" were vastly exaggerated and could easily be fixed by using some good quality cleaning products. e.g. a hand towel being "stained" and costing R150 as damages. A pillow case costing R100 for what looks like drool. The most frustrating part was the jacuzzi—it was a key feature advertised in photos, yet it was not filled or made available to us, and this was not communicated at all.
• Welcome (8/5): Very good -
• Tshidiso (10/5): above expectations - The house was clean, beds were comfortable. the pool was clean and the place is serene Nothing
• Stellah (10/5): Exceptional - Beautiful place Absolutely amazing Rooms are big Comfy beds The communication is hit and miss
• Claire (8/5): Was great, thank you for making my special weekend exactly what I wanted it to be - Beautiful home, felt like it was my own and everyone felt relaxed and comfortable. Beds need their own special mention as they were the most comfortable beds I've ever slept in! Shower in the Topaz room wasn't great but can be easily fixed.
• Chetan (5/5): Passable - Property was good , the decor was good In freezing cold weather , there was no hot water facility to bathe. We checked out without taking bath. Hot water zacuzi was not functional.
• Stevens (7/5): Good - We did not get the lock box code before hand so it was a struggle to reach them so we can get the code.
• Anina (7/5): Good - Comfortable and clean No person to meet and greet, hand over keys. One bedroom had no warm water in the morning
• Tsholo (10/5): Exceptional -
• Natalia (8/5): My stay was great overall, we enjoyed ourselves I wouldn’t mind going back there and I highly recommend the place. It’s - The way it’s designed, it’s such a comfortable space lovely and spacious. Absolutely loved the outside couches it had to be the best spot to sit at for relaxing. The beds were super comfortable! Just an issue with cold water but the owners rectified ASAP as she was just a call away.
• Xaba (9/5): Superb - everything
• Keanu (10/5): Exceptional -
• Matha (9/5): Superb -

Photos