Star residance KLCC-Two bedroom Apartment

Location: Wilayah Persekutuan, Kuala Lumpur, my

Star Rating: 7.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Soundproof rooms
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Grocery deliveries
• Allergy-free room
• Shared kitchen
• Kids' outdoor play equipment
• Public transport tickets
• Baby safety gates
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Pub crawls
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Playground on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Fitness facilities (surcharge)
• Spa tub (surcharge)
• Internet access
• Games
• Housekeeping on request
• Private picnics
• Art gallery on site
• Wine release events
• Reception hall
• Pool waterfall
• Japanese garden
• Swimming nearby
• Water sports equipment
• Hosted evening meal (reserve)
• Rooftop garden
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Two-Bedroom Apartment

  Guests will have a special experience as this apartment offers a pool with a view and a hot tub. This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, soundproof walls, a mini-bar as well as garden views. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Dressing room
  • Slippers
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Bidet
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Rooftop pool
  • Heated pool
  • Plunge pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• Hasinou (10/5): The best - The best, cleaned and everything perfect
• Assel (7/5): -
• Mazidul (2/5): an awful experience — would not stay again. - The location of Star Residence KLCC is generally good, but our experience was very disappointing overall. The address listed on Booking.com was misleading, which made it quite difficult to find the property. We had to go back and forth multiple times before finally locating it. When we arrived, the apartment was not clean and had a strong, unpleasant smell throughout. There were ants on the benchtop, on the floor all around and the couch was so dirty that my wife and kids refused to sit on it. I reported these issues to the staff, but the response was minimal—they simply came in and sprayed air freshener, which didn’t resolve the underlying problems. Overall, the experience was awful. If we had the option, we would have left and stayed somewhere else.
• Amirul (8/5): -
• HIZWAN (8/5): excellence -
• Jean Yves (10/5): Exceptionnel - Grand appartement, propre, literie confortable. Vue exceptionnelle sur les tours Petronas de la piscine au dernier étage. La 2e piscine est très agréable pour se détendre ou pour nager. Nombreux restaurants à proximité. Métro à 5mn à pieds. Check in et check out parfait. Bon petit déjeuner local.
• Da (9/5): -
• Bagddad (9/5): Super emplacement. Top pour une famille! - Check in rapide Il devait venir pour le ménage mais on oublié
• Tamas (10/5): -
• Ibrahim (10/5): This is the number hotel in KL - Almost everything..👍 My apartment room lock wasn’t working.
• Elena Alexandra (10/5): Grozav! - Locația foarte bună. Esti la 3 minute de mers pe jos față de centrul Suria KLCC și turnurile Petronas. Gazda super prietenoasă, amabilă și disponibilă pentru orice situație. Internetul a funcționat foarte bine. Apartamentul curat, modern și confortabil. Am stat 2 săptămâni și ne-am simțit ok. Bucataria nu am folosit-o dar este dotata cu orice ai nevoie, masina de spalat, etc. Aveti acces la sala si la piscine. Atat le cea comună de la etajul 6 cât și la piscina de pe roof top. Disponibilitatea celor de la curățenie. Nu este vina proprietarului, am vazut ca este o echipă care se ocupă de toate apartamentele. A trebuit să insistăm de câteva ori dar cred că este și faptul că nu întelegeau prea bine engleza.
• Elena Alexandra (10/5): Minunat! - Locația foarte bună. Esti la 3 minute de mers pe jos față de centrul Suria KLCC și turnurile Petronas. Gazda super prietenoasă, amabilă și disponibilă pentru orice situație. Internetul a funcționat foarte bine. Apartamentul curat, modern și confortabil. Am stat 2 săptămâni și ne-am simțit ok. Bucataria nu am folosit-o dar este dotata cu orice ai nevoie, masina de spalat, etc. Aveti acces la sala si la piscine. Atat le cea comună de la etajul 6 cât și la piscina de pe roof top. Disponibilitatea celor de la curățenie. Nu este vina proprietarului, am vazut ca este o echipă care se ocupă de toate apartamentele. A trebuit să insistăm de câteva ori dar cred că este și faptul că nu întelegeau prea bine engleza.
• Fazrin (7/5): -
• Roman (5/5): -
• SERAN (10/5): - 위치부터 시설 편의성 모두 100% 만족합니다
• Fazdy (1/5): -
• Laura (10/5): Todo perfecto - El apartamento está muy bien, muy nuevo, con lavadora, tendedero, vistas a la ciudad, la piscina es impresionante con vistas a las Petronas. Lo recomiendo totalmente. Pondría como sugerencia que tuviesen jabón de lavadora y papel higiénico de repuesto, así como servilletas o papel de cocina, ya que tuvimos que comprarlo todo. Aún así, el alojamiento me parece de 10.
• Mohssin (6/5): -
• Mimi Xxl (10/5): - Odlična lokacija,čudovit razgled,krasen bazen na strehi.Ne bo vam žal. Stanovanje smo dobili že ob 11.00 dopoldan,kar nam je veliko pomenilo,saj smo bili utrujeni od dolgega leta.
• Mohamad (9/5): Superb -
• Sulley (8/5): Very good - Room good & clean Bed so comfy & we slept well there Staff also good, fast respons.
• Amir (9/5): Superb -
• Maksymilian (10/5): Good value for money, great views and location! - Views from apartment and rooftop swimming pool Water in the swimming pool made my swimshorts dirty and stained
• Louise (3/5): Overall not happy with the service, the apartment itself was decent however was not what we paid for - The pools are very nice at this property and it is in a good location We were waiting to check in for almost 3 hours and when we got checked in finally the man said that they have overbooked double room appts and we were left with a single room appt even though we paid for a 2 bedroom
• Putra (8/5): Very good - the bathroom is beautiful very nice but i prefer to have a privacy in the bathroom
• Sanjay (9/5): Superb - Excellent host, was flexible with all our requests including late checkout. Room service staff were very responsive.
• Scott (5/5): Poor bad communication and presentation - Location A number of things lack in detail to attention it should be about the small things No safe Broken toilet roll holder No bath mats Main sore self closing / safety latch broken Poor uncomfortable bedding Lounge uncomfortable Low and lumpy No wifi or access to TV NO channels or instructions Only one access key The lack of communication and instruction in general ie checkin, checkout, facilities, wifi access,TV use and connection Photos on booking.com nothing like furnishing in appartment itself looked 5star inreality 3 star at best
• Sobirjon (3/5): Poor - There were some broken furniture
• Mirza (5/5): Passable -
• Horng (4/5): Location is good, but the overall disappointing as most of standard items not provided - The apartment does not come with basic items like toilet rolls, cups, utensils, detergent etc
• Ann (1/5): Extremely disappointed with the last minute cancellation of our booking without early notice. - We are extremely upset with the last-minute cancellation without early notice. We booked this accommodation few months ago. We came all the way from Australia but was informed in the morning of the day of our arrival that the apartment is not available. Unfortunately, we are travelling together with relatives and friends. This created unnecessary stress and unhappiness to us in looking for accommodation elsewhere. I would not recommend this apartment to anyone, due to last minute cancellation without notification by the property manager. In addition, there was no timely response to our queries, either via chat message or phone call. The owner is unreachable. This was an unpleasant experience to book a private apartment via Booking.com.
• Rose (9/5): Superb - The rooftop pool is amazing! Location very close to KLCC. There is also a washing machine in the apartment which was very helpful. Had a great stay here
• Lok (10/5): We enjoyed a lot in the apartment and their facilities. Also easy access to the location nearby. - The apartment is located in city centre, only take us 5mins to KLCC. Everything so new in the apartment, with a modern and cozy design. The host is very nice and responsive. We will definitely come again.
• Peter (1/5): Not at all professional - We arrived for a 3pm check-in but had to wait 50 mins for the "host" to arrive, apparently due to heavy traffic. We got the apartment keys but found it was still being cleaned. Coincidence? The floors were very sticky and, judging from the soles of our feet, still dirty The cleaning cart was left outside our door for the whole stay. On the second day, on returning from lunch,  we were surprised to find a second pass key for our apartment left on the floor next to the cleaning cart! Anyone could have entered the apartment while we were out and stolen our valuables. Other, more minor issues, were as follows:- Bed was very uncomfortable, mattress was too hard and pillows were of very poor quality and no pillow cases. No remote for the bedroom fan so it was either off or on, blowing full speed. No bin in the bathroom and no container for the toilet brush. No microwave. No glasses, very limited cutlery and crockery. TV was a good picture but the language was set to Arabic so it was difficult to use. Parking space was at B4, which was a very long way to drive down. We have stayed at Star Residence many times and it is normally a 5 star experience but it's our first time with this host. Not at all serious and apartment is poorly equipped compare to others. Because of the cleaning issue and poor security we can only give 1 star. PS Nice reply from the property! I take the time to write this review but, according to what they write, they think I must be too lazy to look in the kitchen cupboards for a glass? Is that it? Is that all you can be bothered to say? What about you leaving the apartment's access card on the floor outside the unit? Surely that is a far more serious issue than not providing any drinking glasses?
• Mark (6/5): AmaIng Views sparse accommodation- wish I’d booked a hotel - The view was amazing. The pools were just as advertised We were given another apartment than the one that we booked, this apartment was sparse, hardly any crockery, bathroom door broken, settee was too hard to sit on, no soft furnishings- so different than what I booked. The host said that she gave us this one as we wanted an early check-in, but that was after I complained- did offer us to move but when you only have 3 nights it’s such a pain to pack and move!
• Vishal (9/5): Loved it - Location cleanness and facilities Reception and security can be polite
• Rahim (7/5): Nice luxury place - Great location, room was very comfortable and spacious, nice bathroom. Good facilities. Was able to check out late The balcony was unusable due to the Aircon unit. Washing machine but no iron Kettle did not work but was replaced by a staff member who was very nice Had to wait an hour to check in Food on the 6th floor was not very good
• Mohd (1/5): Training - No No
• Farhan (5/5): Passable -
• Yusniza (8/5): Very good - Rooftop pool and view
• Christina (7/5): host was nice but had to ask for alot of items.There was no dishes, cutleries,dish soap,toilet paper - nice unit and lobby. had to ask for alot of things. Booked for 4ppl and only got 3 bath towels, 3 pillows. no cutleries, plates/bowls, dish soap, etc. Host brought requested items the same day when requested. Was given 2 small toilet paper rolls, 3rd day requested more toilet paper and was ignored. Other than that, it was a good stay.
• Arild (10/5): Exceptional - Great everything 🌞
• Abg (9/5): Superb -
• Kim (7/5): Nice and experienced with kind of residential apartment - It is residential apartment. Good location. Carpark is the problem and cost a lot
• Tanuwijaya (10/5): Exceptional - The host very helpful and friendly
• Zainal (10/5): Mumtaz 😁 - The place was beautifully designed. The owner was really kind and helpful. The moment I stepped in the house, the place smells delicious, and was super clean! I would definitely come again :) <3

Photos