The Crown London Hotel, Cricklewood North West London, WorldHotels Distinctive

Location: 152 Cricklewood Broadway, Cricklewood, London, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Kid meals
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Covered parking

Rooms Available

• Family Room With Double Bed And Twin Beds

  Offering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers a safe deposit box, an electric kettle, heating and a flat-screen TV with cable channels. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Standard Family Room with One Double and One Single Bed - Non-Smoking

  This air-conditioned triple room has a tea and coffee maker and a safe deposit box. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Double Room with Mobility Accessible Walk-In Shower

  The spacious double room offers air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk

• Standard Twin Room

  Air conditioning, a tea and coffee maker and a safe deposit box are provided in this spacious double room. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk

• Standard Double Room

  The spacious double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk

• Standard Double Room with Two Double Beds

  This air-conditioned quadruple room features a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Executive Double Room

  Air conditioning, a tea and coffee maker and a safe deposit box are available in this spacious double room. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• King Suite - Non-Smoking

  The spacious double room offers air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Junior Suite With Double Bed

  The suite features 1 bedroom and 5 bathrooms with a bath and free toiletries. The suite offers a safe deposit box, an electric kettle, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Executive Family Room

  Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides a flat-screen TV with cable channels, a safe deposit box, an electric kettle and heating. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a flat-screen TV with cable channels, a safe deposit box, an electric kettle and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Samia (8/5): -
• Kelly (10/5): -
• Y Gharib (10/5): -
• Nikodem (5/5): -
• Dave (9/5): -
• Bernard (9/5): - Confort, propreté, situation Client bruyant
• Dov (7/5): סביר. - מיקום המלון. קרוב לכתובת של הבן שלנו שגר בלונדון. ארוחת הבקר סבירה. היה חסר מאד מיני בר ( מקרר קטן בחדר ) לא היה . מאד מאכזב.
• Tanja (7/5): -
• Cox (7/5): I would stay again but would ensure that I made a number of requests in advance - . The room was clean and tidy. I booked an executive room but it did not have the advertised bathrobes. I did ask but they never arrived. The TV was placed in the room on the desk and was not able to be viewed from the bed. The positioning of the TV hindered access to the plug on the desk and should have perhaps been positioned better. The parking charges are expensive and should be reduced for residents. For less than 48 hours the fee was £39.00. It appeared we did not have an extractor fan in the bathroom so this area steamed up extremely quickly. To clear the steam the door had to stay open. The shower was a fixed one so you should request if needed a hand held shower.
• Sam (3/5): Medewerkers negeren noodzakelijke reparatieverzoeken, slechte nachten doordat ze dit negeren - Het ontbijt was erg lekker. Op de laatste dag kwamen we er achter dat je kunt vragen dat ze eitjes voor je koken/bakken zoals je ze graag wilt. Niemand had ons dat verteld, maar dat had een voordeel geweest. Er schijnt een zwembad te zijn, maar daar werd ons helaas niets over verteld. In onze kamer was vanalles stuk (lampen die in de nacht naar beneden vallen, geen douchekop, vieze gordijnen die gedeeltelijk los/stuk hing en ook niet meer goed sloot). Na dit 3 dagen lang bij medewerkers aangeven werd hier alsnog niets mee gedaan ondanks dat ze aangaven dat ze dit zouden doen. Op dag 4 werd pas contact met ons gezocht (en pas nadat wij schriftelijk contact opnamen) en 's avond werd ons voor de allerlaatste nacht een alternatieve kamer aangeboden. Tot de laatste nacht hebben we dus rotnachten gehad in een felverlichte kamer & met lampen die mogelijk brandgevaarlijk zijn. We hadden dit alternatief eerder gewild, maar 'het zou opgelost worden'. Niet dus. Ze doen niet aan refunds, maar blijkbaar wel aan mensen tot de laatste dag negeren en hier oké mee zijn. Als het goed is gaan ze contact met ons opnemen, maar hun 'tegemoetkoming' was 10% korting op een volgend verblijf als we binnen een jaar zouden terugkomen.
• SOFRONIO (7/5): liesure in crown hotel - location is very good hard to use the free wifi no socket near the bed
• Claudemir (7/5): -
• Mattia (8/5): -
• Alexsandro (4/5): -
• Maissae (10/5): Amazing ! Can’t wait to go back. - I’ve loved my stay here ! I came for a work trip and was well welcomed. The staff is very friendly, and very accommodating. Was always talked to with a big smile ! The beds are super comfortable and I’ve found the rooms very silent. It’s also very well placed, you have tons of buses and supermarkets nearby. Madam Toloo and Madam Florame were amazing and very professional. I hope I can come back soon. Highly recommend ! Nothing
• Tony (8/5): Would stay again - Friendly helpful staff both in reception and the pub Internet was down, service providers fault so can’t blame the hotel
• Langelaan (7/5): Ruime kamer met goede bedden - Goede bedden in een ruime kamer Erg gehorig als je aan de wegkant slaapt. Gordijnen mogen wel eens gewassen worden. Ook wat klein onderhoud in de kamer zou top zijn
• Nick (8/5): -
• Charlotte (8/5): -
• Moberg (8/5): -
• Amy (10/5): -
• Riccardo (9/5): -
• Timur (3/5): Room was not comfartable, cattle was not working, they changed and not worked again. Only last day finally they replace - Very close to bus and train station. Breakfast was very poor Room was not comfortable Hotel location was not very secure, many homeless people around. One electric socket was not working. Hotel was very old looking.
• Frank (1/5): - No hot water in the entire hotel all dah No hot water in the entire hotel all dah
• Aime (4/5): - Got water was n’y working
• Luis (9/5): Great value, fantastic staff. - The staff was excellent. The front desk person (Toloo) was fantastic. We had two rooms and they were far apart. We asked her and very quickly she found two that were very close together. Breakfast was great. Full breakfast with eggs, bacon, sausage, cooked mushrooms, cooked tomato halves, baked beans, hash browns, fruits, cold cuts, yogurt, a very nice coffee machine. They have a restaurant and a couple of nights after a long day around town we decided to eat at the hotel and the food was excellent.
• Robert (1/5): we didn't get to stay so disappointed in the hotel. Bad experience - Very disappointed in hotel as they cancelled the room on us at 9.35pm by email after us travelling out from Belfast. we were left then with nowhere to stay
• Nikki (5/5): - Comfy, clean room. The pool wasn't working, check in took to long and she let the man behind us push in front, very disappointing.
• Margot (7/5): - le check in en ligne ainsi que le fait que que l'hotel etait ouvert et une personne était disponible a mon arriver tardive la television ne fonctionnait pas impossible de la faire marcher idem pour netflix, le reseau wifi un pue faible
• Emily (6/5): One night pleasant - Hot Breakfast was poor quality and options poor No TV remote in the room had to waste time going back to reception , fair play to staff sorted it out quickly.
• Velba (8/5): Rahat bir yatak☺️ - The room was very well-sized and located. There was a bus to the city center right in front of the hotel, and a metro station further down the road. The lack of a refrigerator and slippers in the room was a negative experience for us. Ayrıca, sunulan sütün son kullanma tarihi geçmişti.
• Elin (10/5): -
• Andrew (9/5): It was very nostalgic see I'am Irish and the history of this pub I new so well . - The staff were excellent throughout my short stay , wish I'd had stayed longer. I liked the room the staff and the architectural beauty of the original pub and how it was incorporated into the new modern design building that is the reception and accommodation. Excellent.
• Leonard (5/5): Location is thief selling card - Location was good but that’s about it. You cannot regulate the temperature. You take was was given at anyone time
• Leonard (5/5): -
• Chiu Kwong Paul (9/5): Pleasant stay and if we attend another event in the hotel we would stay there. Lovely Stsff - The staff were helpful. Interesting layout spiral staircase to event rooms and quaint dance floor. Not the best, but interesting. Makes a change from generic motel chains First night no hot water second night just scalding water. Room could do with a fridge at that price.
• Yvonne (9/5): -
• Aidan (6/5): - Nice looking hotel. Friendly staff. Decent facilities. Room was nice, but tatty in places e.g. light fitting by bed was broken and swung about. Bath had filler around plughole. Bathroom tap leaked.
• Edgaras (10/5): Nice place good location - Old exclusive Clean very clean
• Hanadi (8/5): Clean room with comfortable beds. - Very clean specious rooms! Called in few days before stay to make extra arrangements and staff were very friendly and supportive with changes and very accommodating. Lovely hotel lounge calm and airy atmosphere. Rooms were spotless, beds comfortable and equipped with all your needs. Fast WiFi and air conditioning. Location is great, close to many shops, restaurants and transport. I wouldn’t say not like but wished it was different. There was no hot water first morning of our stay which was a bit of a downer and quick cold shower it was! We were happy it got sorted the next day. Also family room we got was close to large doors, which we could hear banging every time someone would enter corridor. With a small child that sleeps early we worried he might wake up any minute. We were not given much information at arrival about hotel’s cafe and restaurant, what they offer or where they are, if we wanted to reserve for anything, not told about the pool or gym either. Having worked in hospitality before these should be mentioned to all at arrivals.
• Claudia (8/5): - De ligging van het hotel tov hartje Londen. Het treinstation Cricklewood is dichtbij. Het is ongeveer een half uurtje reizen. Vriendelijk personeel. Zeker bij het ontbijt, ze doen ontzettend hun best om alles 'gevuld' te houden. Het restaurant heeft een leuke menukaart, wij vonden de curry's erg lekker. TIP; wij vlogen 's avonds vanaf Londen Heathrow en hebben onze bagage afgegeven bij een bemande luggage storage net buiten metrostation Paddington. Keurig en betrouwbaar voor 5 pond per tas/koffertje/dag Zodoende konden wij onbezorgd nog een paar uurtjes Londen bekijken. De kamer was wat verouderd maar wel ruim. Douchen in een bad blijft een dingetje. Er werd wel een anti-slip mat aangeboden en er waren ihk van de veiligheid beugels aan de muur bevestigd. Ook hing er een schoon, nieuw douchegordijn. Het 2 pers bed was meer een twijfelaar en de (veer) matrassen waren voor ons te zacht. De bediening in het (nieuwe) restaurant laat wat te wensen over. Zij hebben duidelijk nog geen echte horeca ervaring.
• irene (1/5): Me and My family is not happy for the room rediculous,the fist room is not working the ventilation and we transferred t - Good ambiance We have a hard stay there ,first room the ventilation is not working and they gave the other room the sink is blocked and not draining the water.
• Joni (8/5): -
• Leonard (4/5): The location for me is this hotels selling point - Did not have breakfast. The location of the hotel is its selling point. But there is always something wrong. Now it’s the hot water in the bath room. Lower bathtubs or more rooms with shower.
• Geldhof (6/5): -
• ryan (2/5): - The initial room provided to us was not clean, and the bathroom appeared to have been left untouched from the previous guests. After reporting this to reception, we were given another room, which was clean. We stayed for three nights and requested housekeeping during our stay. However, when we returned later that day, the room had not been cleaned. The receptionist informed us that there was no housekeeping staff available as they had already left for the day. We then requested cleaning for the following day, but to our disappointment, the room was again not serviced. During this time, we also ran out of toilet paper, which was not replenished. After raising these concerns, the receptionist, following some back and forth, offered a complimentary breakfast and a 10% discount on a future stay. This response was highly unsatisfactory and not what we would expect from a 4-star hotel.
• Joe (10/5): -
• Grainne (1/5): Awful experience - Size of room The bed was lumpy but manegable, lifts not working, paid parking was not accessible including blue badge spots taken parking. No assistance from staff, manager left rather than speak with me. No one to talk to on site that could help
• Katarina (10/5): - The hotel is great, very pretty interior, the reception area is soooo preettyyy, great and helpful staff, nice location with numerous stops near by and a lot of shops and food places nearby... Rooms are nice, spacious, good ac, everything great, except the bed was really uncomfortable Everything was great, except the bed, the mattress was so uncomfortable
• Carmen (9/5): Alojamiento bien ubicado con atención al cliente muy correcta - Nos gustó mucho la atención al cliente y la limpieza de las habitaciones. Además de la ubicación tan cercana al metro y otras instalaciones, como comercios. Todo correcto.
• Hannah (7/5): -
• Cara (1/5): Needs a referb - The breakfast was good and the lobby of the hotel. Very dated, stains on carpet, bath curtain was mouldy.
• Marcin (9/5): -
• Abu Bakar (8/5): good - Good staffs Had some issue with room cleaning
• Justina (7/5): -
• Joe (10/5): -
• pugliese (9/5): -
• Karen (6/5): estancia familiar - desayuno el ruido, el barrio, la limpieza
• Paulina (5/5): Excellent location and staff, but the overall condition of the hotel is tired and falls short of expectations for the pr - The location of the hotel was very convenient, and the staff were incredibly helpful, polite, and friendly throughout our stay. Unfortunately, the overall condition of the hotel did not meet the expectations of a four star property. While it appeared that basic cleaning was carried out well, many areas felt worn, outdated, and in need of refurbishment rather than cleaning alone. Carpets and furnishings were visibly stained and gave the impression of long term wear, which made the environment feel less clean overall. There were also some inconsistencies with the room setup, such as missing items that had been mentioned in advance. Although the main double bed was comfortable, the additional single bed was very uncomfortable. The swimming pool was out of service and the gym equipment appeared outdated. Breakfast quality and selection were also below expectations. Overall, the hotel felt tired and did not offer good value for money given the price and rating.
• Jane (6/5): - Comfy clean rooms Breakfast poor
• Jay (10/5): Perfect stay, quiet room, lovely decor - 2 pillows instead of 1 per person
• Monika (3/5): at least the beds are comfortable and the sheets are clean - kettle, coffee, tea in the room. When choosing the hotel on Booking.com, the room in the photos, especially the bathroom, looked completely different. The shower curtain was very dirty, moldy, the tiles were cracked, the carpet was rusty, burned with an iron, and the view from the window was of a wall. The air conditioning is quite confusing. There was no windows to open.
• James (10/5): Great stay will definitely stay again - Easy to find with good parking. Very clean and well kept. Staff were friendly and helpful and have a great games room. Food was well worth having and very reasonable priced.
• Bas (6/5): Redelijk hotel, op prima locatie voor een prima prijs. - De locatie is prima. Dichtbij treinstation. Redelijk ruime kamers. Ontbijt ruimte was geen lift. Vrij vervelend met een kinderwagen een trap op lopen. Eerste kamer was toilet lek. Kregen een nieuwe kamer, deze was alleen iets kleiner. Maar wel volgens wat we geboekt hadden kwa bed indeling. Voor de overlast Kregen we een drankje naar keuze aan de bar. (Dat is netjes, en kwam vanuit het hotel zelf) Hotel lijkt een beetje vervallen, vloerbedekking in de gangen vies en versleten, kranen lekken van de wastafels. Kitranden bad vies, de bekende problemen van achterstallig onderhoud.
• Jianguang (8/5): -
• Jarell Prince (5/5): Aa - Friendly staff Extractor in the bathroom does not work, curtains doesn't cover the whole length of windows.
• Torbjörn (7/5): - Staff :-) No elevator to breakfast. It's a problem for people with walkingproblem.
• Maeve (6/5): It was OK - The lounge area was really welcoming and the bar/restaurant looked lovely. The location is close to 3 tram stations which we used a lot. We felt the room and breakfast wasn't worth the money we paid for. There was black mould in the shower, tape on plug sockets and on the window, and someone knocked quietly and quickly opened our bedroom door while we were in the bed!
• Mohamed Rahil (1/5): A disappointing stay marked by poor cleanliness, broken facilities, and unhelpful staff - The location is ideal to travel in and around London city. Very Poor Experience – Not Worth the Stay My stay at The Crown Hotel was extremely disappointing and well below acceptable standards. The car park payment kiosk was out of order due to technical issues, causing unnecessary inconvenience and confusion, with no clear guidance or effective assistance from staff to resolve the matter. The rooms were poorly maintained and inadequately cleaned, with the bathroom in a particularly unacceptable condition. Basic hygiene standards were clearly neglected — the kettle was dirty and heavily scaled, and overall cleanliness was far from what is expected of a hotel. The internet connection was unreliable, adding further frustration during the stay. Additionally, the lifts were under prolonged maintenance, resulting in excessive waiting times and significant inconvenience for guests. To make matters worse, staff service was poor and unhelpful. Requests and concerns were not handled professionally, and there was little effort to improve the guest experience. Overall, this hotel failed on basic facilities, cleanliness, and customer service. I would not recommend The Crown Hotel and will certainly not be returning
• Paul (8/5): - Good location, lovely environment, good neighboring facilities. Comfortable beds and bedding. Excellent, friendly and accommodating staff. Room needs a little TLC. Drawers broken etc.
• Arlette (8/5): - Staff was erg vriendelijk en behulpzaam. Mooie oude details in het gebouw De gordijnen op de kamer waren te kort, en kon daardoor de gordijnen niet helemaal dicht maken. T scheelde ongeveer 10cm. Bij t opfrissen van de kamer, was er steeds n handdoek te kort achter gelaten. Waardoor we een 4e handdoek bij de receptie haalden
• David (8/5): Fine hotel for a couple of nights - Comfy bed
• Brewer (1/5): Horrible - Not a lot. The whole place stank of sewage. The service was exceptionally slow and they didn’t really know what they was doing. I would never ever stay there again.
• Eva (4/5): - The bed was large and comfortable with soft, pleasant duvet. Clean and new mattress. It was giving me a great sleeping experience. Julie at reception tried all her best to solve every issues arosed during my stay. Correspondence of the hotel really unprofessional and gives you the impression they do not care about their guests. First I received an email I need to fill in a form to help speedy check in. I do not click on links so I ignored it. They sent it again. I replied I am not willing to click on links and provide my details just only in person. Straight I received an email How was my stay? I haven't even arrived yet. A bit distasteful communication that puts you off as first time visitor. My room was upgraded by the Hotel as apology for the inconvenience caused and I ended up with the worst room in the building. The toilet was not flushing. You cannot open the window, the airconditioning blocked at 19 celsius with highest blow making noise all night long. The set up unchangeable. I hope the manager who ordered the set up will stay there and enjoy it himself. You might think of customers who not necessarily enjoyes the same temperature as you and wish to have quiet aircon instead. You cannot force your own set up on every guests. I was making a joke I am not a penguin. It's still chilly at night. The internet disconnected in the room, therefore no TV channels are displayed. The remote control was missing and took one hour for the staffs trying to fix the TV, unsuccessfully. I would suggest do not upgrade a room next time before you make sure it's status fully operational. Basically 4 stars in my eyes really not met. If 50 % of the facility missed out I should get a refund and pay half price accordingly.
• Ishraaf (8/5): Heerlijk ruim en net hotel. Qua ligging ideaal om snel in de stad te komen. - Het hotel is echt heel netjes en modern. Verder zijn de kamers prima op orde en heerlijk ruim De omgeving ziet er niet heel welkom uit; je zou er ‘s avonds niet alleen willen lopen. Verder heb ik het personeel 2 dagen gevraagd om Netflix op de kamer te fixen, waarna ik tot 2 keer toe als antwoord kreeg dat er iemand gestuurd zou worden. Deze persoon is nooit gekomen.
• Caroline (9/5): Hôtel calme - Le calme la propreté, la musique cool, la nouvelle deco de la salle de restaurant. Le petit déjeuner. Une machine à boisson pour tout l hotel! On attend trop longtemps c ‘est désagréable. Pas assez de confitures, il n’y a que de la marmelade, il n’y a pas de vrai pain que des toasts . Ainsi que l augmentation du tarif. Avant on pouvait réserver notre petit déjeuner la veille et on payait moins cher maintenant c’est le même prix….
• Corentin (8/5): Bien pour Londres mais une rénovation s’impose - Excellent emplacement à proximité d’un arrêt de Bus et du train. Beaucoup d’options restoration et de magasins d’alimentation. Bon prix pour une chambre spacieuse. Petit déjeuner correcte disponible sur place. L’hôtel semble moderne mais beaucoup de choses à rénover. Ascenseur en panne, traces d’humidité, peintures qui s’effrite, douche avec débit minimum,… La chambre donnant sur la rue laisse entendre beaucoup de bruit (comme presque partout à Londres). On entends aussi les portes qui claquent. Les lits sont sur roulettes et bougent trop facilement. Occultation inexistante et la rue est éclairée tout la nuit!
• Necati (4/5): - Ik vind deze keer heel vis en het ontbijt is niet echt goed. Ik vind deze keer heel vis en het ontbijt is niet echt goed.
• Dove (10/5): -
• Peppe (7/5): Buono - Albergo ottimo..pulizia da migliorare Il bagno non era pulitissimo..anzi era sporco
• Diskin (3/5): - No tv remote no bath plug and a tap that came off, filthy carpets
• Nicole (8/5): -
• Steven (8/5): -
• Stuart (8/5): - Location, the restaurant/bar on site Bathroom and shower very good Pillows, not firm enough, the mattress was great but I woke with a really sore neck The curtains opened the wrong way, not easy to allow natural light in
• Justina (5/5): - I liked the room size and staff. There was no working wifi. I could not get wifi on my laptop or firestick, which is a huge disadvantage to a comfortable stay. The issue with wifi was also affecting the associated bar. On this occasion I permitted the cleaners to refresh the room, they refreshed the bathroom, but it looked like they half made the bed or run out of time, so the room looked in a worse way to how I had left it.
• Jack (10/5): Great stay with great staff! - The property was exactly what we needed for our trip. Great location and staff was excellent! Julie who worked front of house was very accommodating and helpful. Nothing.
• jonathan (10/5): Before I left I was checking dates with my family to return again - Very nice and helpful staff Nothing
• Gideon (8/5): Spacious rooms, great value for London, good breakfast with potential to go to the next level - Spacious room, very friendly staff. Great value. Location is great for easy access to other parts of London and great for nearby restaurants and shops. The hotel is definitely on an upward trajectory having stayed in the past. Good breakfast but could have been better with more options provided such as fried eggs (although was provided when I asked), nuts and others. Some of the walls could do with some art works to decorate the rooms as they looked a lot more bare. Lastly, some simple but consistent checks such as extra lick of paint in places, keyroom holder falling off and just a few bits here and there but would definitely recommend as this a potentially great hotel with more opportunities to take it to the next level.
• Brooks (7/5): comfortable stay, helpful staff but in need of a refresh in public spaces - Parking was good and room well sized. Brerakfast was well stocked with a variety of options. The location was good as it had good commute links. iron facilities were helpful Several areas were in need of upgrading or replacing ie chairs , carpets . There was a sewage or musky smell throughout the stay. Internal signage to car park was confusing . Closet doors consistently left open exposing messy storage space.
• paul (10/5): Pleasant stay in a nice big, clean room. - Handsome property in a great location. Very clean and the staff are friendly and efficient. Julie on reception is very good. Nothing
• Romani (9/5): -
• Prior (9/5): Comfy silent nights sleep with an excellent breakfast - Nice period building Faulty lift, confusing layout
• Helmoo (10/5): - The friendliness of staff and very helpful. The bed was so comfortable the best nights sleep in ages
• Robin (10/5): Comfortable with great friendly staff - Staff were fantastic and the room was a good size and had all the right amenities required for a comfortable stay Maybe a few different types of pillow would be a good addition
• brunilde (8/5): Hôtel bon rapport qualité/ prix pour Londres, bien desservi, confort des matelas, chambre spacieuse. - Nous avons aimé la lumière dans les bâtiments, le confort des lits, la grandeur de la chambre pour une famille de 4 personnes, l'eau chaude, les serviettes moelleuses, la salle de jeux le soir, la gentillesse du personnel et la proximité du bus pour aller au métro quand on ne voulait pas marcher jusqu'au métro. Je conseille le 189 + métro à Killburn. Le top. Très régulier. Les escaliers n'étaient pas très propres. Je ne prenais pas l'ascenseur. J'aurais apprécié des jus de fruits frais (non industriels au petit déjeuner).
• Sylvester (10/5): I love the customer service. The manager is so supportive and other staffs are very friendly. - The propriety is safe and always clean and tidy N/A
• Sylvester (10/5): Had a very great day, I. A wonderful time the hotel styles are very supportive. They always friendly the kind the manage - The building is welcoming gives comfortable vibes very good holiday destination. The property is suit for purposes Property is safe and well maintained.. I am yet to find a thing that I don’t like about the Property. I love your Property is a nice hotel..
• Ermanno Bonaventura (10/5): -
• joanne (7/5): Easy access to central london friendly helpful staff breakfast let the stay down lack of choice - A good mix between old and new Needs a lick of paint to freshen up
• Diskin (10/5): -

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