Soho Urban Retreat

Location: Berwick Street, London, gb

Star Rating: 6.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Free wired internet
• Internet access

Rooms Available

• One-Bedroom Apartment

  Featuring a private entrance, this apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features parquet floors, a seating area with a flat-screen TV, a washing machine, a dining area, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Sean (7/5): Nothing fancy, but a great location - Superb location. No coffee machine or dishwasher tabs.
• angie (10/5): Would happily stay again! - Had a really great stay in Soho. The apartment was beautiful and very spacious, and the host was so kind and helpful. Everything just felt easy.
• Rachel (3/5): - Great location Extremely strong smell of damp
• Nele (1/5): Schlimm - Leider müssen wir sagen war die Unterkunft komplett ein Reinfall. Angefangen damit, das uns ein Abend vorher gesagt wurde, dass die Heizung kaputt ist. Hierfür haben wir zwar für die erste Nacht eine Ersatzwohnung bekommen, die allerdings in einem schlimmen Zustand war (kaputtes Schlafsofa, Fingernagel auf dem Bode, kein warmes Wasser) Der Wechsel war dann auch kompliziert und wir mussten uns eine Station buchen um dort unser Gepäck zwischenzulagern. Die neue Unterkunft war von der Lage gut - aber das wars auch. Es stank nach Rauch, wir hatten gar kein Toilettenpapier zur Verfügung und auch hier war wieder das Schlafsofa kaputt. Die Wohnung war sehr dreckig. Wir sollten für die Umstände der erste Nacht Geld erstatte bekommen, davon haben wir bis heute nichts gesehen. Die Managerin hiervon ist super unfreundlich und hat uns am Telefon angeschrien.
• Malgorzata (10/5): -
• Mariann (7/5): -
• Marcelo (7/5): Excelente Opcion en cuanto a Relacion Precio/Calidad - Ubicacion Estoy conforme
• Simone (8/5): Bem localizado - A localização é espetacular. O apartamento é espaçoso, boas toalhas . Bem equipado. As informações para entrada só chegaram duas horas antes da entrada. O tapete da sala precisa ser retirado ou limpo urgentemente. O sofá cama é desconfortável e quem dorme na sala escuta todo o barulho da rua.
• De santis Franco (8/5): - Posizione appartamento comodissima Pulizia appartamento no soddisfacente divano letto scomodo
• Myriam (2/5): Pour deux nuits, cela a été un véritable cauchemar. Compte tenu du prix payé, la qualité de l’hébergement était totaleme - L’emplacement Bonjour, Je souhaite déposer une réclamation concernant mon séjour dans l’hébergement réservé via votre plateforme. Dès notre arrivée, nous avons constaté que la fenêtre de l’appartement ne fermait pas du tout. Nous avons donc dû dormir en plein hiver avec une fenêtre ouverte, ce qui a rendu le séjour extrêmement inconfortable : il faisait très froid et il y avait énormément de bruit. Pour deux nuits, cela a été un véritable cauchemar. Compte tenu du prix payé, la qualité de l’hébergement était totalement inacceptable. Je ne comprends pas comment un logement dans cet état peut être proposé sur Booking sans vérification préalable.
• Adrian (10/5): -
• Amanda (10/5): - Great location , modern comfortable apartment.
• juan martin (8/5): Lindo y bien ubicado - Nuevo cómodo y bien ubicado .. difícil o mal explicado el proceso de recibir las llaves
• Katelyn (3/5): Good location but broken sofa bed - Nice property but the sofa bed was broken, it has a massive dip in the middle which did not make for a great night sleep The broken sofa bed
• mark (8/5): - Location, facilities The rug in the lounge could do with a change. If replacing this would be a 10/10 apartment
• Marion (5/5): Ok, habe aber schon bessere Unterkünfte in Soho gehabt. - Die Lage und die Größe der Zimmer. Die Wohnung hatte einen unangenehmen Geruch. Das Badezimmer ist klein. Das Wifi war mehrmals am Tag extrem instabil. Es fehlte ein Toaster.
• Rafael (10/5): -
• Delia (8/5): - Very nice apartment, way bigger than we expected and directly in the Soho area There were a lot of attractions, restaurants and subway stops nearby As some other reviews mentioned - we had to get our key from a shop nearby but the whole pickup process was very easy so we did not mind There was a lot of noise outside the living room The main bedroom was nice and quiet and you could not hear the noise from the street but if you plan on sleeping on the sofa bring earplugs, otherwise you won't get much sleep
• Anh viet (7/5): -
• Guy (7/5): Nice apartment for a family stay - The apartment is in a lively location in the center of Soho with many restaurants in close proximity. The queen bed and living room sofa were comfortable. New kitchen and bathroom. The windows were fixed and close with no issues. Kitchen faucet still needs fastening, power adapters would be helpful for those coming from out of state, bath tub is extremely slippery - need a rubber rug or anti-slip patches to prevent injury.
• Hanne (7/5): Meget sentral romslig og grei leilighet midt i Soho. - Veldig sentralt. God seng på soverom, helt ok sovesofa i stuen. Tilstrekkelig utstyr på kjøkken, veldig bra med vaskemaskin. Vi fikk lov til å sjekke inn litt tidligere enn første avtalt helt uproblematisk. Det satt vi pris på. Det er en del støy i stuen, for de som sover på sovesofa. Men hvis du ikke er lydsensitiv, så er det helt OK. Vi luftet ut med gjennomtrekk fra en liten lufte veranda ved siden av soverommet og ute i stuen før vi skulle legge oss-det fungerte helt OK. Hvis det hadde vært varmere, vi hadde cirka 23 til 24 ° og hvis det hadde vært varmere så hadde det vært nødvendig med vifte eller aircondition. PS det står at leiligheten har vifte, det har de ikke-men utleier sa de kunne komme med det hvis vi ba om det. Leiligheten er helt fin, men det er noen småting som trekker ned. Cran på kjøkkenet er løs, vaskemaskinen virker jo nesten dristig stykker når vi senter fungerer, lampe i stue fungerte ikke kun taklys, tørkestativ var ødelagt… Dette er i og for seg kun småting, men hvis dette ble fikset så ville leiligheten kunne fremstå mye bedre. Alt i alt en OK leilighet . Greit å være klar over at nøkkel må hentes noen minutter gange fra leiligheten. Dette var ikke noe problem, men hadde vært greit om det ble spesifisert i annonsen. Nøkkel avlevering er åpent 24/syv, det er veldig fint
• Alexis (6/5): Many pros, but far too many cons - Reception of the keys was OK: the shop that hands them out (after receiving a code from the host) is a 5 minutes walk away and is open 24/7. The location is just fantastic for tourists like us and the apartment in itself is not too bad either: the bedroom is very practical with many storages, there is a little terrasse, the living room (if you do not unfold the sofa bed) is pleasant, Netflix works well and the place & the linens are clean. The bathroom, despite small, is nice (good shower) and perfectly clean also. We did not use the kitchen or any other appliances, so no comments about that. The apartment is nice, there are FAR too many issues that give a pretty unpleasant experience overall. - biggest one: one of the window latches in the living room was missing, meaning that the window could not be closed. Noise-wise, sleeping in the living room with an open window meant "sleeping in the street" and it is VERY loud all night long, as Soho is a party area. We told the host via WhatsApp, who responded fast and politely, but in the end nobody came to fix it. We ended up using duct tape to fix the window in order to be able to sleep (see picture) - the big window of the living room was absolutely filthy, which is a pity, as overlooking Berwick street is the highlight of the place - strange red blobs/stains on the ceiling above the bed, broken living room lamp (so the only lighting available in the room is train station level neon lights), unpleasant smell in the staircase, the master bedroom bed is really on the small side, unstable wifi, smoke alarm hanging from the ceiling on a thread etc. made the whole experience mixed, to say the least. Once there rather small but SUPER annoying issues are fixed, the apartment would actually be real nice
• Jen (4/5): Great location - disappointing and frustrating stay - The location was amazing - right in the heart of Soho. The front windows open onto Berwick street which is very busy and noisy, but the bedroom is at the back of the apartment and is very quiet. With a little care, this apartment could be great, but communication and instructions were lacking and everything was just a little bit off. There was a tea kettle but no coffee maker so we had to leave to buy coffee every day. There is a dishwasher and laundry facility but no detergent for either. The bathroom was spotless, but all the glasses in the cupboards were dirty and had to be washed before use. The hardware to open one of the front windows was very loose and eventually came off so we couldn't close it, the kitchen sink tap and water controls were also very loose and you had to hold the tap with one hand while you turned the water on with the other. Adjusting the hot water in the shower, the handle came off and had to be reattached. There is a sweet little back patio space but it was filled with a broken screen, mops, buckets and cleaning equipment. There is no outdoor furniture so no way to be outside and enjoy it unless you move furniture from the front room. The bed was really comfortable but lying in it we could see a red spatter all over the ceiling that upon closer inspection looked like food of some kind. There are no fans so we needed to keep the front windows open which meant a lot of noise. Finally, communication was really tricky. We received instructions a couple hours before check-in about picking up the key from a nearby shop. It was only a five minute walk but navigating the busy Soho streets with lots of luggage was inconvenient and we would have figured out an alternate plan had we known sooner. When we got to the apartment there was no information about Wifi or anything else. We couldn't figure out how to lock the back door and were concerned about leaving it open so we called the host at the number provided - we were told that the Wifi information was on the bottom of the router and that she would need to call us back about the patio door. We never got a call back.
• gustavo (5/5): - La ubicación , las instalaciones son muy completas y la amplitud del departamento . El ingreso al departamento es por una escalera estrecha por lo que nos costó subir las maletas. Tanto la habitación como el comedor donde duermen los niños NO cuentan con cortinas por lo que a las 6:30 entra mucha luz por lo que dificulta el sueño. Lo fundamental: pésimo el WiFi
• AKS_13 (8/5): - Location, it was central to everything we wanted to see. The internet was a bit slow and sometimes non3 existent.
• Rebecca (7/5): Would’ve been much more comfortable had there been air-con. - The property was in a good location. The outside patio gave a little cool air in the night. It was very hot with no air conditioning 🥵 There was welcome of bottled water, yet we found a frozen bottle of vodka and a frozen yogurt in the freezer 🤨
• Elias (1/5): Very bad - Very disappointing experience – avoid this property! Our stay at this apartment was unfortunately very bad. From the moment we arrived, we faced multiple issues: • The sofa bed, where two of us were supposed to sleep, was broken. • The toilet seat was also broken. • There were no basic amenities in the kitchen — no salt, tea, or even shampoo in the toilet. • One of the long lamps did not work when plugged in. • The curtains on the left side were hanging broken. I contacted the owner directly via WhatsApp immediately at 3 PM (the check-in time), but the maintenance person didn’t show up until 8 PM, disturbing our evening constantly with messages and calls. The issue was not fully resolved — no alternative accommodation was offered, nor any form of compensation. Even worse was the unprofessional and rude communication from the host (owner), who claimed: “Nobody contacted me from Booking.com. We fixed your sofa in 4 hours, we gave you toilet paper. You said thank you to my builder. If you’re not happy, leave my property. We manage 160 apartments in London and everyone is happy. You will not stay here for free.” I have never encountered such impolite and arrogant behavior from a host. Despite Booking.com’s attempts to reach him, he refused to take any responsibility. On behalf of myself and my fellow guests, I strongly advise against booking this apartment. The experience was unacceptable, and the lack of basic respect and professionalism from the host made it even worse.

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