WOW Apartment on Lonsdale

Location: 639 Lonsdale Street, Melbourne 3000, Melbourne, au

Star Rating: 7.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Express check-in/check-out
• Non-smoking throughout
• Private check-in/check-out
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Television in common areas
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Covered parking
• Garage
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the kitchen, which comes with a refrigerator, a dishwasher, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV, a washing machine, a seating area, a dining area as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window

Guest Reviews

• Sabine (4/5): Definitely not a 10 more like a 4 - The location was great 👍 I didn't like that I had to make beds wash everything including dishes bedding,mopping sweeping the towels was new and we had to wash them the sliding door didn't lock and we was 38 floors up it felt like I was at my house rather then a holiday would not rate this
• Jag02 (7/5): - Excellent location, view & security. Lovely hot showers with great water pressure. Good communication with the hosts. Bathrooms could have been a bit cleaner.
• abdul (8/5): -
• Deborah (5/5): - The location The apartment was quite dusty
• Andrew (5/5): Great location, filthy apartment - Location was great. Staff were very responsive The apartment was quite dirty Footprints in the bathroom, hairs in the shower, dust on most surfaces, the balcony was filthy and I found a single dirty sock under the bed
• Shaun (10/5): -
• Da Thao (8/5): -
• Montrial (10/5): Would live to stay again - Great location very near to tram station
• Ronit (7/5): Good but can be better - The view and the location was great Liquid hand wash was empty in both toilets, lights were a bit tricky to turn on
• Kate (6/5): not suited to middle aged west market - Sheets and towels are needing replaced, thread bare. A very small couch to sit on, another chair is required in the lounge for a 2 bedroom apartment, there is no room to sit and watch tv comfy. The apartment was made to look bigger than it was by photos. It really needs a good clean. We were very disappointed by all the road works noise and had to buy ear plugs and were not advised, as we would not have booked.
• Ken (7/5): - Location. Suited our accommodation needs. Coffee plunger in kitchen would be useful for guests.
• Timothy (8/5): -
• Lynette (8/5): - View was fabulous and the apartment was across from the bus station. 2 minute walk to the tram stop and the supermarket, very convenient. 2 bedrooms and 2 bathrooms, so great for my sister and me. Mattress is probably coming to the end of its life so a little uncomfortable.
• Sam (10/5): -
• Stephen (9/5): Excellent stay if visiting the city, close to everything. Beautiful view from balcony - Excellent location for stay in the city centre, walking distance to supermarket & Spencer Outlet Parking entrance bit tricky if not familiar with address, should just tell guests a landmark, where to turn in
• Donald (8/5): -
• Eunhwan (9/5): Memorable and greatly satisfied stay in the property - Great location and stunning view. When we arrived on the first day of trip, the weather was a bit cold and we requested to let us have a portable heater. The staff responded it quickly and we could stay at warmer room with the big help of staff. It does have all positive points of travelling Melbourne. Indoor warm swimming pool, definitely one of our favourites in such as a cold winter. Please prepare warmer or thinker blankets in winter. It would benefit everyone in the future.
• Sophie (9/5): Superb -
• Utmost (8/5): Very good -
• Diashley (10/5): Exceptional -
• Dat (9/5): Superb -
• Rachael (6/5): An apartment with great potential and views but overall the key service was a dealbreaker. - The location was very good, close to the Docklands and all on the free tram line. Walking distance to Flinders too. There was one free parking space provided in a safe car park. The view was fabulous! The open plan kitchen was great. There were most of the basics there with shampoo, body wash etc. The beds were comfortable. The lifts were slow and complicated. The fact that I had to pick up the apartment key from a 7/11 on a clearway with no parking was unfair and very stressful. They must have a better key collection service. I had to pull in on a clearway and put my hazard lights on. 3 police officers came to talk to me and tell me this wasn’t allowed! And then the car park keys had to be returned to the apartment (floor 38) after checking out of the apartment? (there was no ground floor drop off mailbox??). And again there was no parking outside of the apartment to leave the car while returning to the 38th floor. Nightmare. Due to these key issues I won’t be staying here again. I also got up at 7am to have a swim on our last day (Sunday) and the pool was closed? No opening hours were given us by the apartment and nothing was written on the pool walls. It was disappointing that the pool was closed when this was one of the reasons that I stayed in this apartment. There was also a constant fan noise in the master bedroom that could not be switched off unless you cut all the lights via the master switch at the apartment front door. The master bedroom was overheated and had no aircon - just a pedestal fan. We had high temperatures of 37 degrees on some days and it was difficult to sleep. More toilet paper would have been appreciated for the 3-night stay.
• Marianna (4/5): Disappointing - Location It was bitsy. Nothing matched. It was as though someone emptied their house of stuff. Two double beds but only three glasses for example. Towels not matching, crockery bits and pieces. There were two lifts to the upper floors, of which one was not working. Long queues ensued waiting for your turn.
• Luke (9/5): Superb - View was amazing and also location not to far from the casino and city itself Little bit run down could do with a new coat of paint ... would help to have information on the booking on what floor/s the pools were on in writing.
• Charmigeo (8/5): Very good - Supurch location! So close to Southern Cross station, trams, bus terminal in the same street. Views are amazing. Coles and outlet shopping moments away. This apartment was perfect for our family. We didn't spend a great deal of time in the apartment as it was conveniently located for us to walk to Festival Hall for a concert. An array of cafes and bars surround the area. Great little place next to the lobby for food and drinks, including Gelato! The apartment is exactly as pictured. Extremely clean, offering simple styled decor. This is not a hotel, so BYO tea, coffee, milk, water. Appliances are suitable to prepare hot beverages and simple meals. Convenient sized fridge to house cold foods and drinks. The bonus for us was the second bathroom. This meant I didn't need to share with my adult daughters. We found the apartment to be perfect in every way for our 1 night stay. The air-conditioning worked extremely well given the size of the apartment, too. The car spot is right next to the lift, which we also found handy. It was easy and convenient for our stay. A tip, only one lift (left-hand side), takes you to the parking area if you have a car. Thanks for the opportunity to stay in your apartment! We loved it. Given that it was summer, a flat sheet on the bed would have been more accommodating for a more comfortable nights sleep. This would have been my personal preference. The towel sizes were a little on the small side, but usable just the same. Can be logistically tricky if you have a car to check out when keys need to be left in the apartment. But there are work grounds, so allow time for this. A photo of the keys on the table is required on check out. I'm not sure why. Make sure you have the What's at app number handy on checkout to provide this promptly to the caretaker's. Just as well, one of my daughters had the app on her phone so we could complete this request. This is required to be sent before or right on 10am. Allow time for this also.
• Robin-joel (4/5): Disappointing. - Australia is a wonderful country. Everywhere we traveled during these two months was exceptional, except for this place. We had no intention of leaving negative feedback because that’s not the kind of approach we like to take... but when I got back home and received a 100$ bill to clean the old carpet, I just said to my self: "Wow"... To begin: it was extremely difficult to retrieve the keys to access the WOW Apartment. We had to park the car in double on a very busy street and get the keys in a Seven Eleven store,... this already feels "sketchy". It felt like a treasure hunt just to get the keys. Once we got to the apartment, let's say it wasn't dirty (it would be dishonest), but it wasn't clean neither. Yes, it is well-located but in our opinion, the apartment is overpriced. For a 5-day stay, we were provided with only one dishcloth for washing dishes. That’s it. We had to wash and reuse this same cloth for the entire 5 days. Special warning for the drying machine that literally destroyed some of our clothes due to over heat. The building’s pool was so dirty that my child ended up with an ear infection. When we left, we vacuumed the entire apartment and made sure everything was clean. There was a small coffee stain on the carpet, which we believe was already there when we arrived, but the owner charged us $100 to have the carpet cleaned. We honestly feel they used that stain, which wasn’t our fault, to impose additional fees. In summary, we absolutely do not recommend the WOW Apartment, which shouldn’t even be called the WOW Apartment. In the world capital of coffee, this apartment doesn’t even have a coffee machine. I'm not asking for the best flat white in town, but at least a instant coffee bag to get me going, something... To top it off, returning the apartment keys was a hassle. You need the keys to exit the parking, then you get straight in a very busy bus lane, so we had to pay parking at a shopping centre...
• Jayde (1/5): Would not recommend. Unclean, could be so nice but sadly this place is lacking cleanliness and properly workibg air con. - Location, literally the only thing going for this place. It was dirty, upon letting the people know and sending photos and requesting a refund for our last night because we were over the hair, dirty walls, stained sheets, scum build up in the bathroom sinks, having to clean the air con filters and then 2 days later having no air con (and which was fixed but stuck on 18 degrees) we were informed they would get back to us. They didn’t and we left anyway. I would not recommend this place at all.
• Faye (3/5): A one time only experience. - It was reasonably quiet at night. Apt 3811..It was very tired and dirty walls and floors. Not like the photos posted to advertise so I felt misled. The sheets were mixed and had stains on them. They were changed thankfully. Although suspect not professionally laundered The cleaner only provided one bath towel (when stated there were two guests)and when I called to say so I got questioned and it took 3 calls to actually towel delivered. The hand towel looked like a rag.
• Jill (7/5): Good -
• Pantiwa (10/5): Exceptional -
• Robyn (8/5): Comfy beds, convenient location & great view. - The view was fantastic & the location was great for us. Easy access to transport & shopping options It’s a hassle to leave the keys in the apartment at the end of your stay if you have a car to get out of the garage. Car parking near the accommodation is tricky to return to drop the keys off
• Mati74 (9/5): Exceeded our expectations - Great views. Close to shops and restaurants. Very clean. Parking was very convenient.
• Darren (9/5): Superb - Nice area, comfortable with a good view. Beds were comfortable. We were able to comfortably have 4 of us in the apartment and still have our own separate spaces when needed. The location is great for a short stay where you aren't exactly staying in that area for long periods of time. Unfortunately there were no tissues provided for use, meaning if we needed to blow our noses or if something was slightly spilt we had to use toilet paper to clean it up. The kettle is usable but a little broken - the lid doesn't stay up when you're trying to fill the water up. Theres bedroom lamps on either side of both beds, but only one side of the bed has power points, which didn't make sense.
• Tas (9/5): Superb - Styling, size location everything you could need Bigger bath towels only one person supplied but very small and ladies like to wash their hair too so two more towels would have been nice or 2 large towels and 2 smaller for hair please everything else ,perfect.
• Yan (10/5): Exceptional - Comfortable bed Location convenience
• Yan (10/5): Exceptional -
• Gavin (2/5): Wouldn't be going back.... please make sure you read the reviews. - Location is the only good aspect of this apartment.... otherwise, everything else very poor. The apartment is far from 'WOW'... furtherst from it !! Certainly not value for money, stained carpets, not very clean, substandard toiletries and no kitchen coffee/tea basic amenities, dirty dishes still in dishwasher, stained & uncomfortable furniture... nothing like the presented pictures.... very small and very tired. Everything done on the very cheap ... 3 STAR rating at the very best... far from value for money !
• Tanya (5/5): Great view, but noisy, dirty and just not up to scratch. - The view was excellent and the location was excellent too. Beds were comfortable enough. Air conditioning worked well, it needs to as no fans and barely any opening windows for air. * This is a very basic apartment and not even what I would call really 2 bedrooms. Yes, it has 2 rooms, but one of the rooms is just divided off the lounge room by a see through partition wall and with no windows or fans in the room, the doors have to be left open just to get some air and coolness from the air conditioning. * The air conditioning, there is 1 split system to cool the entire apartment (which, leaving on managed to do……just). It was warm whilst we stayed and the “main” bedroom only had one very small window, which only opened an inch or two, no fans, so basically had to have that door open to have any airflow. * The linen (especially towels) was awful, very threadbare, nothing matched, didn’t even have 2 towels the same size and please please please make beds properly - a top sheet (or at least have one available). It was way way way too hot and stuffy for just a doona. It’s sooo simple, but always forgotten. * Walls in bathroom and bedroom were filthy, marks all over them. * Its lovely having soaps and shampoos provided, but not if they are massive multi use bottles - better to have nothing and let people know to bring. * Verandah was very dirty (we had to clean) and the view was ruined when seated by a very dirty glass screen. Also, there was only 1 chair on what could have been a nice place to see. The place can accommodate up to 4, so not appropriate. * The only couch (which couldn’t see 4, barely 3) is dated and foam is separating. Time for an update. * if you don’t like noise, don’t stay here. The traffic, street and train noise is quite strong. Noise, dosent bother us too much, but if your a light sleeper, it would be no good. * I also really didn’t appreciate being contacted by the owner, that if I had any negative comments to contact them rather than say what the place is actually like in my comments. * for the money you pay here, forgo the view and stay at a much nicer hotel.
• Melanie (10/5): Exceptional -
• Caroline (8/5): All in all it was very comfortable - The location was good for the event we were attending The heat that came through the windows maybe some curtains could help for when the blinds are up so you can still see the view
• Oksana (9/5): Superb - Check in and check out time could be more flexible, 2pm is the standard check in time at the hotels
• Yousif (9/5): Nice and enjoyable - Cleaned, location and view Getting from apartment to parking garage also garage space
• Jason (7/5): not bad for the price and apartment city views - not friendly if you have a car! I have to drive around 3 times in order to park my car and get the key. key return also not possible if you are alone unless you can find a parking spot nearby. the carpet is dirty as my room mate put foot towel on the carpet after shower and it stinks just a couple of hours at the check out date, I have to pay $AUD 99 to cover the cleaning cost. there is not smells at the time of check out, however it may goes bad if not dry fast enough for a dirty carpet. I paid cleaning bill regardless.
• Jessica (1/5): Certainly not “Superb” Very far from it! - The view was the only thing that I liked about this property. I didn’t like how unclean the property was, the worn, ripped and stained bed linen. There was no milk in the fridge, which considering paying more than $400 a night there could have been at least. Carpets were stained and walls were dirty and marked. Mould in the showers wasn’t pleasant either. I’m not sure when the last time this property had a good clean because the dust build up on skirts, furniture and frames was not to a clean standard. The tv was not much bigger than the size of a tissue box. Bathroom cupboards had empty product bottles in them and random things that were as if someone lived there and just shoved things into the cupboard. It was unfortunately a extremely disappointing stay. I did contact management and ask them for a refund and I would go and stay somewhere else but they declined to do so. They did offer to have housekeeping come and clean but I expressed that that wasn’t an option because we were already in the property and also that they wouldn’t be able to bring the property up to a clean and acceptable condition in the time frame we were there which was 2 nights. Also, how unprofessional!

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