Imperial Hotel Gold Coast
Location: Sea World Drive, Gold Coast, au
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations and Italian Craftsmanship
Imperial Hotel Gold Coast offers a truly opulent experience with lavish accommodations and exquisite Italian craftsmanship throughout the property. Every corner exudes luxury and sophistication, ensuring a memorable stay for every guest.
Award-Winning Dining and Wellness Facilities
Indulge your senses with the culinary delights at the award-winning restaurants or pamper yourself at The Beauty Room. Stay active and rejuvenated at the fitness & wellness center, providing top-notch facilities and services for your relaxation and well-being.
Exclusive Waterfront Location and Private Marina
Enjoy the picturesque waterfront setting of Imperial Hotel Gold Coast, with a private marina offering a unique experience. Immerse yourself in the beauty of the Gold Coast Broadwater while experiencing unparalleled luxury and service.
Experience the epitome of luxury and sophistication at Imperial Hotel Gold Coast. Book now for an unforgettable stay.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Car hire
- Massage services
- Packed lunches
- Currency exchange
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Evening entertainment
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Beauty Services
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Happy hour
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Covered parking
- Secured parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Electric bicycle charging station
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Lagoon King Room
You can enjoy the lagoon pool views from the Juliette balcony in this room. Wake up to natural daylight through the full-length glass sliding doors. The room also features hand crafted parquetry floors, warm natural wood furnishing and soothing shades of beige, with pops of the vibrant color palette. Relax in the bath, enhanced with custom bath amenities. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Lagoon Double Room
You can enjoy the lagoon pool views from the Juliette balcony in this room. Wake up to natural daylight through the full-length glass sliding doors. The room also features hand crafted parquetry floors, warm natural wood furnishing and soothing shades of beige, with pops of the vibrant color palette. Relax in the bath, enhanced with custom bath amenities. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Lagoon Suite
Boasting stunning lagoon pool views, this suite embodies the unique Imperial experience and includes bright and bold furnishings. The open plan bathroom includes an inviting bath tub where you can relax, or step into the separate shower. The suite also features custom bath amenities and plush bathrobes. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Additional bathroom
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Deluxe Suite
Overlooking the second largest mosaic in the world, this spacious hideaway features custom-designed furniture and a color and texture to stimulate the senses. Enjoy relaxing in the spa bath, enhanced with custom bath amenities. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Three Bedroom Condominium - Mid Level
This apartment features a lounge area featuring marble mosaics, sofas and custom amenities. Includes complimentary parking and access to the fitness center and spa and wellness center. Please note that the price is based on 6 guests. There is no capacity for additional guests.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Three Bedroom Condominium - Rooftop
This apartment has a balcony, mini-bar and satellite TV. Please note that the price is based on 6 guests. There is no capacity for additional guests.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Three Bedroom Condominium - Pool
This apartment has a balcony, seating area and toaster. Please note that the price is based on 6 guests. There is no capacity for additional guests.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Plunge pool
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Superior Double Room
This room features rich textures and vibrant colors, with bespoke furnishings, rich parquetry flooring and unique Italian marble open-plan bathrooms. Relax in the spa bath, enhanced by an exclusive custom bath amenities range. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Two Bedroom Condominium - Rooftop
This apartment features a balcony, hot tub and kitchen. Please note that the price is based on 4 guests. There is no capacity for additional guests.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Two Bedroom Condominium - Pool
This apartment has a balcony, electric kettle and DVD player. Please note that the price is based on 4 guests. There is no capacity for additional guests.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Plunge pool
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Superior King Room
This room features rich textures and accents that explode with vibrant color. Bespoke furnishings, rich parquetry flooring and unique Italian marble open plan-bathrooms are also offered. Relax in the spa bath, enhanced by exclusive custom bath amenities range. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Imperial Suite
This spacious suite showcases the Imperial lifestyle in its ultimate form. Step onto the outdoor balcony and relax on the sun lounges or watch the sunset over the Broadwater. The master bedroom features a king-sized custom made bed and is positioned so you wake up to water views. You can enjoy the walk-in wardrobe and personal dining room. Please note that the price is based on 2 guests. Maximum occupancy is 2 adults
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Two Bedroom Condominium - Mid Level
This apartment features a sunken lounge area featuring magnificent marble mosaics, full-size sofas, custom amenities, cutlery, crockery, luxury furnishings and a private terrace. Includes complimentary parking and access to the Fitness & Wellbeing Center. Please note that the price is based on 4 guests. There is no capacity for additional guests.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Broadwater Suite
This Suite features water views and embodies the unique Imperial experience, with bright and bold furnishings. The open plan bathroom features an inviting bath tub where you can relax, or step into the separate shower. The suite also features custom bath amenities and plush bathrobes. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Additional bathroom
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Superior Suite
Offering additional living space, this Suite features full glass sliding doors which enhance the elegant tones of beige and neutral hues surrounding warm natural wood custom parquetry flooring. A burst of gold and fuchsia pink, emphasizes the bold color palette. Pamper yourself with the custom bath amenities in the Italian marble bathroom. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children (see Hotel Policies).
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Two-Bedroom Apartment
The hot tub and spa bath are the standout features of this apartment. This spacious apartment features 2 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The apartment also comes with a barbecue. This air-conditioned apartment comprises a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Guest Reviews
- Kevin (10/5): -
- Ilker isaac (10/5): -
- Jack (3/5): -
- Stacey (6/5): Service and location was great. Has a grand entrance. - The main areas look very fancy and the staff were outstanding. Room service although the menu was limited it was very fast and extremely well made. There were a few bugs that were crawling around my room. Like shiny black apple seed size, even coming from out of the couch. And the lights and lamps kept flickering when on the entire time.
- samantha (10/5): -
- Fatma (10/5): - Everything N/A
- Rahul (10/5): - Every single staff member was so friendly, helpful and genuine. Beautiful hotel with nice rooms. For those who are coming to sightsee Gold Coast, it’s a bit further away from the hustle and bustle or attractions.
- Lada (10/5): Excellent stay - Absolutely stunning, pool was great, very clean, friendly staff No spa
- Sean (10/5): -
- Nayani (10/5): Excellent experience - Hospitality and food Switches
- Lee-anne (9/5): A little luxury at an affordable price - The whole ambience of the place. It's quiet in the rooms, the staff are friendly and helpful, the beds are so comfy, love the layout of the bathroom area, the list goes on We had 2 beds in our room for 3 people, the pillows were king sized, they hung over the sides of the bed and although soft and comfy, a little too soft. Also, not a lot of car parks, if you go out of an evening, you may not get a part when you come back
- Rose (10/5): Relaxing and beautiful - Room, pool, hotel decore and ambience. Especially loved the attention to detail by the staff, they noticed it was my birthday and sent me a lovely box of chocolates
- Fernando (9/5): Staff were very welcoming - It was very beautiful The layout
- Samantha (10/5): -
- Ingrid (7/5): Comfortable and quiet, so we slept well - Clean, great foyer area with bar and restaurant. No sauna or spa.
- Rod (10/5): Great time -
- Jo (10/5): -
- linda (5/5): Ok but outdated 🤷♀️ - Huge 😆 No shower screen/ curtain for privacy
- Letisha (8/5): - Very comfy beds, rooms were spacious and comfortable, foyer is beautiful, super friendly staff. Check in took quite a while, Buffett breakfast was a little limited compared to others in the area.
- Kerrie (8/5): We had a lovely stay here for our daughters 40th and Mother’s Day. - Awesome spot and great buffet breakfast. The staff were all amazing. The service was excellent. The lobby area and breakfast restaurant are good still posh! Some parts of the property is looking very tired and there are repairs needed in the rooms we stayed in. It’s time for renovations of this iconic resort.
- Ninette (10/5): Great customer service and friendly staff - Spacious and well presented
- Aylin (10/5): This is our second stay at the imperial. Always a wonderful and relaxing stay. We love spending time by the pool with ou - The grand foyer, the lagoon pool which is always a win with our toddler and for the adults! The spa in our room, the polite and wonderful staff together with the complimentary upgrade from the lovely gentleman Caiden where we received early check in and inclusive breakfast during our stay 🌸
- Kylie (9/5): - The bed was super comfortable and eventhough the room was dated it still had that classic elegance. Reception area and the pool was breathtaking.
- Kate (10/5): -
- Katija (8/5): - Check in was a dream, we were offered a late check out which was a lovely treat for our anniversary. The room was spacious and comfortable. Great breakfast.
- Annette (3/5): Disappointing and well past its day - The breakfast selection was good. The foyer looked nice. Dirty toilet floor, dirty furnishings, mouldy outdoor area, weeds on the outdoor area, no spoons in tea/coffee area, empty mini bar, maids carts in the hallway, having go to pay extra for breakfast
- Carla (10/5): Beautiful - Beautiful hotel. All staff are approachable and courteous. Fantastic breakfast. Great pool.
- Elenoa (10/5): -
- Kristie (6/5): -
- Matthew (Myung Hyo) (9/5): Pretty comfortable - Good location and quiet Currently there are huge renovations work for Mirage Shopping Centre so all the nice restaurants and shops are gone. That’s shame! The renovation will take more than 2 years!
- Kavneel (10/5): -
- Sarah Q (5/5): Average hotel - I liked that it was clean, the vibe of the outside area and the pool and sunbeds I didnt think the buffet breakfast had enough variety of warm foods, the ala carte dinner options were good but the food was average for the price- not worthy of a 5 star hotel. The bed and mattress topper was so soft it was uncomfortable because you just sunk in. The F&B department needs a major refresh. Customer service was great in all departments. Just wish the mattress, amenities in the hotel room and food was better.
- Maninder (1/5): Bad - Nothing even the breakfast was a cliche They have a swimming pool with no staff. Everytime you are chasing towels basically overall was a dud stay. For the amount of money we spent an being such a big hotel they had very bad customer service.
- Anne (9/5): Enjoyable old world charm. - Comfy bed and spa bath was good. Moldy view of wall from window on the street side. Needs a good waterblast!
- somty foomany (7/5): -
- Kristine (9/5): - The property was very clean and comfortable. I loved the furnishings also. No coffee machine in the room only a kettle and crappy freeze dried coffee granules. I have stayed in far cheaper and still very nice motels that have coffee pod machines and a mini bar.
- Joanne (10/5): Breakfast was amazing and close to what we needed - Close to sea world . Breakfast was amazing beautiful service I’ll be back again The out door area from room not clean at all couldn’t sit out there
- Michelle (8/5): Lovely place. Outdoor furniture was outdated the rest was lovely - Staff were friendly. The staff open doors for you when you enter. Collected our bags from the car and took to our room. Made us feel very welcome No fault to hotel but visitors staying next to us partied keeping us awake
- Nisarahman (9/5): - Concierge team was very friendly and helpful.
- Lou4444 (5/5): - Very comfortable bed, best shower I've had for ages, staff very friendly. The pool area is still lovely. Oh dear, where do I start? Having stayed here numerous times as Palazzo Versace, it was down to earth with a big bump in its new guise! Everything has severely downgraded. Any pretence at 5 stars has now disappeared, unfortunately. The room is virtually bear apart from fixtures and fittings. Not even a minibar. No room service. The quality restaurants have gone. No concierge. Sadly, it's just very ordinary now. It's such a shame 😕
- Scott (7/5): -
- Kathryn (4/5): - Location and event venue. Parking was included. Sink in room was broken and there was a clump of hair in the shower. Hotel seemed old and not well maintained. A large area of the underground parking was used for storage.
- Saunders (9/5): -
- Ilker isaac (10/5): -
- Ilker isaac (10/5): -
- Gayle (9/5): Excellent .. love coming here .. - Room was nice and spacios ... Lovely shower pressure , comfortable bed .. We would have like some room drinks to have in the mini bar Getting a little aged but we heard you are renovating as well... Here to assist with any renovations you may require through fienza
- Danina (1/5): - Swimming pool Stuff was so arrogant and rude. The food was disappointing it was so depressing to stay at Imperial. we checked out one night earlier.
- Monica (10/5): Excellent and luxurious stay. - It’s very classy and well maintained. You don’t get these kind of hotels anymore. Best gym in all hotels I have stayed so far. It’s so well equipped that could put some private gyms to shame. The hotel should promote with more photos of the gym. We paid for a Deluxe suite with breakfast. Paying $5 for a 2nd cup of barista coffee at the buffet breakfast was not expected. How many cups of coffee could a patron drink that could break the bank ?
- Suphie (7/5): -
- Lynette (10/5): - Such a beautiful place to stay. Loved the valet parking and concierge service. No hassle check in and staff were very friendly and helpful Only issue was finding a power point for the kettle.
- David (9/5): -
- Nilu (5/5): Not pleasant. - Housekeeping were very unprofessional, opened our door to service without knocking the room at 9am on a Sunday, then when asked to service our room that afternoon, cleaners raising their voice and questioning us paid guest why we didnt allowed cleaner to service at 9am. A room should not be serviced at 9am unless specifically asked. On holidays resting, not up at that hour. Housekeepers, in room dining. They need professional training, how to speak with guests. They need manners.
- Sharon (9/5): - Great location
- Laurenjboyd (9/5): Exceptional stay. - It was exquisite from start to finish. Beautiful details in every aspect of our stay, gorgeous furnishings, the views where so pretty and the staff were friendly and kind. We had a delicious breakfast. Rainy so mo swim, but the pool looked amazing. Definitely an experience to remember. I cannot fault a thing.
- Laurelle (2/5): - Pool in the condomonium was good. Entry foyer was very grand. Arrived with my family of 5 people. Paid $2000 with $1000 held for one night stay in a 3 bedroom unit with a pool. Arrived at the hotel no valet to greet us or give us any directions or help with our luggage. Walked inside to book in while my husbane waited in the car with the family. On entering there were 4 reception desk with no staff at any of the desks, had to flag down a waiter who went out the back to find someone to serve me. In the mean time my husband waiting in the car got rudely beeped by a car behind him. We had to then drag all our luggage threw the reception area past the common pool area and up steps to get to our room. On going to bed the outside pool filter outside our bedroom started loudly beeping. The staff did get the beeping to stop but if they hadn't been able to fix the issue had bought with them 6 packets of ear plugs to give us so we could have slept thru the noise. I found our unit very big but very dated. This hotel has all the bling on entry and in the website pictures but the services and hotel are definitely up to the standard of other hotels I have stayed at. I would never recommend or stay here again.
- Bethany (5/5): I wouldn’t stay again but glad it’s very a renovation. It needs it! Shouldn’t be able to still advertise as a 5 star. Th - The staff were very friendly and accomodating . We were given a different room as the first had a musty smell and furnishings were so run down. The buffet was so poor. A carvery with one roast and looked so sparing on display. We have had it so many times over years so it was terrible. No Yorkshire puddings even though advertised
- Harshdeep (10/5): -
- Dan (10/5): -
- Abid (10/5): -
- Garrett (10/5): -
- Darren (9/5): - Beautiful hotel, lovely clean rooms, great staff Some of the furniture and decor is starting to need a refresh, nothing major but beginning to look and feel a bit worn. Oh and the gym equipment needs some attention too.
- Mnbv1234 (9/5): - Great feeling.... Nothing
- Randy (9/5): -
- Lígia (10/5): - Service, style
- Nascimento (8/5): Very good - Bed very comfortable Great breakfast Swimming pool extremely cold
- Michael (10/5): A great stay. Excellent breakfast and great room! -
- Kylie (7/5): -
- Clementine (10/5): Sister loved it and I'll definitely be booking for myself and family. - Booked for my sisters birthday & she loved it. Staff were accomodating and so lovely she says. Will book for my family when we visit GC. No faults here!
- Greg (8/5): Good - Breakfast Paying up front on deposit and Deposit reimbursement 3 days after checkout
- BettyBellcamp (6/5): -
- Takana (10/5): -
- Justine (8/5): - The opulence of the property whilst a little dated you can tell the hotel has stood the test of time. The concierge guy was friendly as was the Receptionist who checked me into my room she was absolutely lovely really went out of her way to make me feel welcomed. 5 stars Some of the outdoor pool deck chairs cushions were either missing or not very clean. Also when we were watching the Candlelight concert in the beautiful ballroom the Banquet staff thought it was a good idea to empty the bins as right in the middle of one of the sets we heard this crash bang of bottles crashing so presumably someone emptying the bins we all laughed but probably might want to hold off until after the concert:)
- Claire (9/5): -
- Jenna (5/5): I enjoyed my stay at the imperial hotel however there were some small things missing that I did have to ask for like sim - Spacious room. The furniture is very outdated and needs to be updated with the times.
- Leigh (10/5): Exceptional service, up to date facilities - Clean and tidy, very well presented
- Jennifer (8/5): - Location Separate floors and family rooms not being close together as requested.
- Danielle (5/5): -
- Christine (10/5): - Pool bar staff are amazing. Very friendly and helpful. Restaurant staff very helpful. Breakfast buffet is fantastic. We will definitely go back again.
- Amanda (8/5): Luxe night in a glamorous Condo! Spoil yourself! - I love the level of service! Our bags were in our room before we arrived which meant we didn’t have to carry them all the way to the Condo. The private plunge pool and gorgeous view were worth every penny. Parts of the property are well worn but the old girl has plenty of charm.
- Ewelina (10/5): Amazing stay thank you! - Everything - from service to the beautiful hotel room. Excellent value for money and no hidden charges There was nothing we didn’t like
- Samm (7/5): -
- David (8/5): -
- BAGHAEI (10/5): -
- Brian (10/5): -
- Danielle (5/5): Comfortable but not worth the money. - Great location Outdated and run down. Very slow to check in/out, disappointing customer service.
- jenny (10/5): Too short. We loved it - The buffet breakfast was excellent. The choice was fantastic. The location was awesome. The staff were so helpful. My nephew had his birthday while we were there and we had a great surprise when we got to the room and there was cake for him 😁 Everything was great
- Rabin (8/5): -
- Phil (10/5): -
- Jenny (9/5): -
- Dai Minh Tri (7/5): -
- ANDREW (8/5): -
- Peter (10/5): -
- Dziek (10/5): 10/10 beautiful superior suite rooms, room service 24/7. Friendly staff and couldn’t ask for much better - Always a beautiful location to stay at. Nothing everything was perfect
- Sam (9/5): -
- Victoria (8/5): - Friendly helpful staff, clean comfortable rooms. Amazing spa bath Bit dated in some areas, could have more on for children staying during occasions like easter
- Paris (10/5): -
- William (10/5): -
- Emma (9/5): Very nice hotel - The staff were lovely. It has a lovely grand entrance and the pool area was amazing. The beds are really comfortable. The staff literally can’t do enough to make you feel comfortable. I would just say that they could clear the room service plates more regularly. We went out for a few hours and the same plates/ice buckets etc were still there on the corridors when we came back.
- Alan (7/5): - bed was great Water pressure and heat for shower not up to standard expected
- Dziek (10/5): -
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